Job Description
Location: Malvern, PennsylvaniaJob Type: ContractCompensation Range: $118 - 124 per hourAre you ready to drive cross-cutting CX initiatives for a Leading Global Investment Firm? As a Senior UX Operations Manager, you will serve as a strategic consultative partner, establishing operational rigor and scaling enterprise design systems across core business portfolios. This high-visibility role bridges the gap between design, product, and engineering to transform complex customer experience delivery models.Hybrid (3 days a week Tues/Weds/Thurs) onsite in either Malvern, PA or Charlotte, NC. Responsibilities:Execute strategic UX discovery and delivery roadmaps across cross-functional portfolios to accelerate high-priority digital initiatives.Mitigate project delivery risks by developing integrated dependency maps, resource allocation models, and executive-level status reporting.Establish scalable operational frameworks, change management protocols, and enterprise tool adoption to optimize UX team workflows.Drive cross-functional alignment among Product, Engineering, and Business stakeholders to integrate enterprise design systems and maximize business impact. Qualifications:5+ years of strategic UX program management, operations, or design delivery experience in complex matrixed environments.Advanced expertise in Jira/Agile workflows, Design Systems (e.g., C11n, AEM), and modern design ops capabilities.Proven track record of optimizing delivery health, managing cross-initiative dependencies, and delivering data-driven executive reporting.Bachelor's degree with exceptional cross-functional stakeholder management, change communication, and collaborative leadership skills.JOBID: 26 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.