Job Description
Position: Workstation Support Specialist (Ref: 18631)
Location: Bridgeville, PA USA, 15017
Salary: $23.46/hr.
Duration: 10 Months 5 Days - Contract
Openings: 1
Deadline: 08/27/2026
Description:
Local Candidates Only
Hybrid 80% Onsite / 20% Remote
We are seeking an experienced Workstation Support Specialist to provide Tier 2 technical, hardware, and software support across enterprise environments. This role is responsible for maintaining device compliance and health, troubleshooting operating systems and applications, resolving peripheral issues, and supporting end-user hardware including PCs, laptops, and Macs.
Key Responsibilities
Deliver Tier 2 hardware, software, and network troubleshooting for workstations, laptops, Mac devices, and peripherals (docking stations, monitors, scanners, and multifunction printers).
Maintain end-user device health and compliance, including diagnosing broken SCCM clients, deploying updates, and remediating operating system or application faults.
Monitor, manage, and take ownership of incident queues within the ticketing system (Remedy), ensuring detailed documentation and timely escalation.
Configure, deploy, and support microcomputer systems and network equipment within enterprise LAN/WAN and TCP/IP environments.
Perform remote troubleshooting using RDP and modern device management platforms like Microsoft Intune and SCCM.
Create and update technical resolution documentation and standard operating procedures for internal support teams.
Coordinate with cross-functional teams, including Active Directory, Security, and Service Desk teams.
Required Qualifications
3+ years of hands-on experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
3+ years of experience configuring and supporting laptops, docking stations, and mobile workstations.
3+ years of experience installing, configuring, and troubleshooting multifunction printers and network print devices.
3+ years of experience using enterprise ticketing systems (e.g., BMC Remedy, ServiceNow).
Working knowledge of SCCM, Microsoft Intune, Active Directory, RDP, and TCP/IP networking fundamentals.
Strong diagnostic, customer service, and technical communication skills.
Must possess a Valid Drivers License.
Must be local to the Bridgeville, PA area.
Required / Desired Skills
Valid Drivers License Required - 1 Years
Experience with Remedy or similar ticketing system. Required - 3 Years