Job Description
Position: Technical Support Analyst (Ref: 18579)
Location: Petersburg, VA USA, 23803
Salary: $36.67/hr.
Duration: 4 Months 25 Days - Parttime
Openings: 1
Deadline: 08/14/2026
Description:
Work Arrangement: Onsite
Location: Petersburg, VA
We are seeking a skilled and proactive Technical Support Analyst III to join our team in Petersburg, VA. This position plays a critical role in assessing, maintaining, and supporting the organizations technology infrastructure, including hardware, software, systems, and key technical initiatives.
This role begins as a 3-day per week (24 hours/week) contract position for the first three months, with the intention of transitioning into a permanent part-time position maintaining the same 24-hour weekly schedule.
Key Responsibilities
Technology Needs Assessment:
o Evaluate organizational needs across hardware, software, systems, and upcoming technology initiatives.
o Track and document active projects, operational issues, user concerns, and action items.
Technical Support & Troubleshooting:
o Provide tier-level technical assistance for applications, hardware, and system-related issues.
o Diagnoses, troubleshooting, maintains, and repair desktop computers, peripherals, and system hardware.
o Guide and coach staff through troubleshooting mobile devices, phone systems, asset inventory tools, and software application issues.
Systems Maintenance & Asset Management:
o Document, maintain, upgrade, or replace hardware and software systems as required.
o Maintain precise and up-to-date asset inventory records.
Procurement & Security Compliance:
o Evaluate and recommend IT equipment purchases to meet operational requirements.
o Maintain required administrative and technical security controls across software and integrated systems.
User Guidance & Issue Escalation:
o Advise end-users on technology solutions to support operational needs.
o Communicate requirements to centralized IT operations and service desks for additional guidance.
o Promptly escalate critical system outages and urgent security issues to central IT and security operations teams.
Preferred Qualifications & Experience
Prior experience supporting office relocations, including server room moves and telephone system setups.
Prior experience initiating or supporting Electronic Health Records (EHR) system implementations.
Strong communication skills with a proven track record of coaching non-technical staff through hardware and software solutions.
Job Requirements
Work Location: 100% Onsite in Petersburg, VA.
Interview Process: In-person interview required.
Job Type: Part-Time Contract to Permanent
Schedule: 3 days per week (24 hours per week)
Required / Desired Skills
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required - 1 Years
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required - 1 Years
Experience leading meetings, configuring audio equipment Required - 1 Years
Experience troubleshooting hardware and software-hands on or from a service desk Required - 1 Years
Experience in creating professional communications to users Required - 1 Years
Demonstrated success in managing and prioritizing work Required - 1 Years
Must understand writing technical processes and instructions to simply processes for user. Required - 1 Years
Must be able to write clear emails explaining technical issues and work toward solution and can follow up with user/district as needed Required - 1 Years
Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required - 1 Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required - 1 Years
Experience working on PC Refresh projects Required - 1 Years
Demonstrated knowledge policies and processes regarding PC Refresh Required - 1 Years
Must demonstrate success working as a team member and collaborating to achieve objectives. Required - 1 Years
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Required - 1 Years
Excellent project management skills and ability to manage multiple priorities Required - 1 Years