IT Infrastructure Engineer IV, Application (Epic Interop)

Technical Summary:

This role will be responsible for monitoring network and Web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production Web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices.

In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity.

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Supports the review of team deliverables.
• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.
• Collaborates with team members to develop project support plans, schedules, and assignments.
• Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.
• Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.
• Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.
• Develops and modifies solutions by identifying technical solutions to business problems.
• Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.
• Reviews and makes changes to technical specifications and documentation.
• Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.
• Evaluates existing systems to make recommendations on resources required to maintain service levels.
• Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.
• Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.
• Verifies system designs adhere to company architecture standards.
• Drives physical architecture design for new initiatives.
• Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.

• Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies.
• Minimum one (1) year in a technical leadership role with or without direct reports.
• Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.
• Additional equivalent work experience may be substituted for the degree requirement.