7 jobs found

Job Description Job Description Job Overview The Document Imaging Associate plays a crucial role in managing and processing documents within our organization. This position involves the conversion of physical documents into digital formats, ensuring accuracy and accessibility of information. The ideal candidate will possess strong organizational skills, attention to detail, and proficiency in data entry and administrative tasks. Responsibilities Convert physical documents into digital formats through scanning and imaging processes. Conduct thorough research for data collection to ensure all relevant information is accurately captured. Perform data entry tasks, including order entry and transcription of information from various sources. Maintain organized electronic files and ensure proper indexing for easy retrieval of documents. Assist in administrative tasks related to document management and support other departments as required. Ensure compliance with company policies regarding document handling and confidentiality. Requirements Strong organizational skills with the ability to manage multiple tasks efficiently. Basic math skills for accurate data processing and entry. Familiarity with file management systems and document imaging technology. Proficiency in using computer software. Excellent attention to detail to ensure accuracy in all documentation processes. Ability to work independently as well as collaboratively within a team environment. Able to safely lift and carry up to 50 lbs Company Description Founded in 1988 by the current President and CEO, Juan J. Celaya, COMPU-DATA International, LLC (CDI) specializes in the capture, index, search, and retrieval of unstructured data. Process automation and integration, as well as data security, also are key components of CDI's core services. Together, these offerings will enable your organization to make your unstructured data work for you. Business has entered the age of Data Anarchy, where the data you have is chaotic because that data exists in such a vast array of formats. Structured data lies in relational databases neatly organized in rows and columns. It is easily mined for data and produces useful and relevant reports. For over thirty years, companies like IBM, Oracle, Microsoft, and others developed very capable systems to manage structured data, and for a long time, that was all we needed. Times have changed. The challenge with data now is that so much of it is unstructured. Data is ubiquitous; embedded in countless formats, mostly in the chaos that is natural language. It is in our email, paper documents, online posts and tweets, videos, web pages, images, phone calls and more. In other words, it's in everything but rows and columns in a database. Between 2010 and 2011, the size and growth of unstructured data began to vastly outstrip the size of structured data. Today, more than 90% of business data - approximately 35 Zettabytes - is unstructured, compared to approximately 3 Zettabytes of structured data. The means to controlling your data chaos requires four steps: First, your unstructured data must be captured and indexed. As a Premier Partner of Kodak Alaris, CDI aligns itself with the worldwide leader in document capture. Kodak Alaris combines its decades of history and experience in imaging technology with the best unstructured data science in the industry. This allows CDI to offer you the finest document capture solutions, and because of our status as a Premier Partner, we can do this at the best prices. If you need a custom capture solution, CDI's team of software developers will create tools to accomplish your goals. Second, your business processes must be automated and integrated to your data allowing you to enforce your policies and procedures. By coupling our partnerships with companies like Kodak Alaris, Nintex and Joget with our in-house development and delivery capabilities, CDI offers you custom process automation and integration solutions designed to fit your organization's unique needs. We work with you to identify opportunities for increased efficiency and improved time-management by developing workflow solutions for the capture and use of your unstructured data. For example, this could mean that once a form is submitted or captured, it is automatically routed to the proper department for review or approval, or documents with missing information are automatically flagged for review, or an automated approval process for expense reports. CDI's goal is to free you from the burden of managing data and enable you to focus on your customers and your business. Third, your data must be stored in a central location and managed in such a way that your users can easily search for and retrieve that data as needed. With CDI's proprietary Virtual FileRoomTM (VFR) solution, all your unstructured data, regardless of its format, will be stored, searchable, and retrievable. VFR supports multiple, custom document repositories, and custom hierarchies within each repository. This allows you to design how to organize your data. VFR employs enterprise search technology, just like Google and Yahoo, to search your data. When you enter your search terms, VFR not only searches any metadata values tagged to your documents but also the content of the documents themselves, all at the same time. This makes your searches fast and powerful, and helps ensure that you get the desired search results the first time. Once retrieved, your documents are readily available for downloading, printing, emailing, or any other available task. Finally, with VFR, you can also integrate any data source within your organization and any website and make them all searchable while ensuring data security. Fourth, your data must remain secure, always. Originally, VFR was developed for the U.S. Department of Energy and Department of Defense, tasked with storing documents related to the country's nuclear facilities and information and U.S. Army information. Top-secret level security was required. Today, VFR continues to incorporate that same level of security through user authentication, access control lists, and document-level security. VFR also offers the ability to interface with your Windows Active Directory for user authentication. For those times where your documents require advanced security, CDI offers advanced security through document-level encryption. Whether at rest, in transit, or stored remotely, we provide you with complete control over who can and cannot access your documents. CDI maintains trained staff to support its product offerings and solutions. CDI currently works with numerous clients across the United States, serving them from our corporate offices in The Woodlands, Texas and from our satellite offices in Texas, Arizona, and Florida. Today, efficiently and effectively capturing, managing, and securing your unstructured data is one of the largest challenges facing your organization. Doing so gives you valuable insight into your organization's strengths and weaknesses, the demographics and needs of your customers, and the best way to grow your business. Since 1988, CDI is the Unstructured Information Management Company. Our partnerships with the leaders in the industry, our own Virtual FileRoomTM product, and our ability to create custom solutions to fit your unique needs all combine to make CDI your ideal partner for controlling your data chaos. At COMPU-DATA International, we make your data Available Anytime, AnywhereTM. Company Description Founded in 1988 by the current President and CEO, Juan J. Celaya, COMPU-DATA International, LLC (CDI) specializes in the capture, index, search, and retrieval of unstructured data. Process automation and integration, as well as data security, also are key components of CDI's core services. Together, these offerings will enable your organization to make your unstructured data work for you. Business has entered the age of Data Anarchy, where the data you have is chaotic because that data exists in such a vast array of formats. Structured data lies in relational databases neatly organized in rows and columns. It is easily mined for data and produces useful and relevant reports. For over thirty years, companies like IBM, Oracle, Microsoft, and others developed very capable systems to manage structured data, and for a long time, that was all we needed. Times have changed. The challenge with data now is that so much of it is unstructured. Data is ubiquitous; embedded in countless formats, mostly in the chaos that is natural language. It is in our email, paper documents, online posts and tweets, videos, web pages, images, phone calls and more. In other words, it's in everything but rows and columns in a database. Between 2010 and 2011, the size and growth of unstructured data began to vastly outstrip the size of structured data. Today, more than 90% of business data - approximately 35 Zettabytes - is unstructured, compared to approximately 3 Zettabytes of structured data. The means to controlling your data chaos requires four steps: First, your unstructured data must be captured and indexed. As a Premier Partner of Kodak Alaris, CDI aligns itself with the worldwide leader in document capture. Kodak Alaris combines its decades of history and experience in imaging technology with the best unstructured data science in the industry. This allows CDI to offer you the finest document capture solutions, and because of our status as a Premier Partner, we can do this at the best prices. If you need a custom capture solution, CDI's team of software developers will create tools to accomplish your goals. Second . click apply for full job details

About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.

Job Description Job Description Senior Revenue Operations Analyst Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. We want people who turn commercial data into a clear point of view and who can stand behind that point of view in front of commercial leadership. Working as part of the Catapult Revenue Operations team in our Boston office, you will own the analysis behind our regular forecast and pipeline cadence, and the broader commercial insight set that sits behind it, including ACV trends, win/loss, rep performance, discounting, pricing, and hardware margin. You will be the person the CRO and regional VPs turn to for the answer to "where are we, what changed, and why?" not a report, but a narrative with a root cause and a recommended action attached. You'll work independently across Commercial, Finance, and Business Systems, partnering closely with our FP&A team to ensure the commercial forecast and the financial forecast tell one consistent story. WHAT YOU'LL DO Forecast and pipeline Own the global forecast summary, consolidating regional data into a single, actionable narrative for executive leadership. Perform root-cause analysis on pipeline movement to identify forecast risks and quantify drivers like slippage, churn, and discounting. Maintain forecasting data integrity and tool reliability to ensure commercial leaders can trust the numbers. Commercial performance and trend analysis Analyze historical ACV and win/loss trends across segments and products to pressure-test forward-looking assumptions. Evaluate sales team performance against quota, partnering with leaders to optimize territory design and productivity. Proactively surface commercial risks and performance signals before they reach leadership through other channels. Pricing, discounting, and margin Monitor discounting behaviors and price realization to support data-driven go-to-market and packaging decisions. Analyze hardware COGS and blended margins to ensure leadership understands the true profitability of every deal. Systems, reporting, and automation Drive CRM hygiene and reporting discipline across sales teams to improve data quality and trust. Develop self-service dashboards and automate manual reporting workflows using Salesforce and BI tools. Partner with Finance and Sales Ops to ensure commercial data aligns perfectly with financial reporting. WHAT YOU'LL NEED 5+ years in RevOps/SalesOps/commercial analytics with B2B SaaS forecasting ownership. Skilled at root-cause analysis, moving beyond "what" to "so what" and "now what" with actionable recommendations. Strong analytical range (bookings, pipeline, pricing, unit economics) with judgment on the right lens to use. Comfort with hardware/software mixed-model margin analysis and COGS impact. Exceptional communication: able to synthesize complex data into executive-ready, actionable one-page summaries. Strong business partnering: builds credibility with sales leaders, engaging with curiosity rather than assumption. Full ownership mindset: drives configuration, enablement, and process adoption through unglamorous follow-through. Proven track record of identifying broken processes, building the business case, and driving organizational change. Resilient problem-solver who takes responsibility for recovery and prevention when issues arise. Advanced Excel/GSheets modeling, strong SQL, and hands-on Salesforce expertise (reports, dashboards, forecasting). Preferred Experience with Databricks, Snowflake, Power BI, or comparable BI platforms Familiarity with NetSuite, Salesforce CPQ, Einstein/Agentforce Experience with pricing or packaging analysis, cohort analysis, or win/loss programs Experience automating manual reporting workflows using AI tools, scripting, or system integrations Experience in a global, multi-region commercial organization with distinct regional sales motions WHAT YOUR SUCCESS WILL LOOK LIKE In 6 months: Own the global forecast summary for leadership, providing timely, actionable root-cause analysis. Build trusted partnerships with regional VPs and Sales Directors, deeply understanding regional deal dynamics. Establish two new leading indicators for earlier visibility into forecast risk. Implement a regular, trusted cadence for win/loss and quota attainment reporting. Ensure forecast tooling is stable and trusted with proactive validation checks. Automate at least one recurring manual reporting process. In 12 months: Become a key commercial business partner; your analysis informs QBRs, pipeline reviews, and strategic decisions. Significantly improve forecast accuracy with a documented, repeatable process. Drive at least one major commercial change (e.g., pricing, packaging, discounting, or territory design) through data-backed analysis. Ensure deal-level visibility into discounting and hardware margin, influencing better deal quality. Deploy self-service dashboards that materially reduce ad-hoc reporting. Standardize pipeline hygiene globally, with clear adoption in the data. Operate with full independence, managing ambiguity and delivering high-quality, timely work. WHY CATAPULT? We have amazing people. We promise you'll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life. We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance. Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness. We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role. The target Total Compensation range for this position is $74,933 to $172,345 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures). Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills. In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match.

Job Description Job Description Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Core Platform is a platform team. Our customers are Charlie Health's other engineering teams, and our job is to make them faster, safer, and more consistent. We don't ship product features. We build the patterns, services, and guardrails that other engineering teams depend on. As the Principal Platform Engineer on Core Platform, you will be the technical lead for the team building the platform underneath everything Charlie Health ships next: a federated GraphQL front door that fronts every client surface, the event substrate that carries every signal, the identity layer that authenticates every human and every AI agent, and the real-time world model state layer that gives our services and agents a live picture of care. You will be foundational in a replatforming effort, and the primitives you design become the platform's paved roads. This is a technical leadership role without direct reports. You own the team's technical direction, roadmap, and delivery. You will set direction for a team of Staff and Senior Platform Engineers, make the hardest design calls of the replatforming, and stay hands-on in the work. We build with AI as the default. Specs are the primary artifact, agents draft most of the implementation, and the quality gates this team owns are what make that safe in a HIPAA-regulated clinical business. Responsibilities Own the team's roadmap and intake. Balance incoming platform requests and near-term developer pain against long-term architectural investment, with support from the Director of Platform Engineering and the CTO Set the technical direction for the Core Platform team and break the north star architecture into projects the team ships quarter by quarter Run the team's delivery: planning, refinement, and the sprint cadence, with epics scoped to clear milestones and target dates Architect the federated GraphQL supergraph and govern its schema, including subgraph onboarding standards, contract enforcement, and caching and persisted query posture Build authentication and authorization for the platform, including agent identity: scoped, short-lived, audited credentials for non-human principals Design, build, and operate the centralized event substrate, including schema governance, dead-letter conventions, and the producer and consumer patterns that make async the default integration path between services Guide the technical execution of our strangler-fig migration through to cutover, working with product squads as they move onto the new platform Deliver the real-time world model state layer: the stream processing that turns events into state, and the live, low-latency state graph that services and agents query Facilitate the Architecture Advice Guild rituals and provide technical direction on architecture decision records for cross-team decisions and standards Raise the bar for spec writing and agent orchestration on the team, and review specs and agent output with the same rigor you would apply to a senior engineer's work Keep the platform services the team operates reliable: SLOs, monitor-gated deploys, incident leadership, and a seat in the on-call rotation Drive the technical evaluation for procurement and renewals of our critical platform vendors: evaluations, proofs of concept, usage and cost data, and build versus buy recommendations, partnering with the Director who owns the commercial side Mentor Staff and Senior engineers toward larger scope Requirements 10+ years of software engineering experience, including ownership of platform or distributed systems architecture at company scale. You have designed, operated, and evolved systems that other teams build on Hands-on experience with GraphQL federation at scale and with event streaming systems such as Kafka, covering design, schema governance, and production operation rather than just consumption Experience with skills, MCPs, harnesses, agentic tooling ecosystems, or agent orchestration for software development A track record of technical leadership without people authority. You have aligned multiple teams behind architectural outcomes and developed senior engineers Experience owning a team roadmap: intake, prioritization, and delivery planning alongside the architecture work You build with AI agents as part of your daily work. You write specs agents can implement, run agents for real delivery, and know where agent output needs human judgment Proficiency in the stack we run: TypeScript and/or Python services, Postgres, and AWS managed primitives Comfort operating production critical-path systems, including on-call, in a regulated environment Clear, direct communication with engineers, leadership, clinicians, and compliance This role requires 4 days per week in our NYC office. Nice to Haves Real-time stream processing (Flink, Spark, KsqlDB, or similar) and graph databases (Memgraph, Neo4j, Amazon Neptune, Dgraph, or similar) Healthcare data standards (FHIR, HL7v2) and engineering in a HIPAA-regulated environment Time as a people manager for senior or staff level engineers A strangler-fig migration or large platform cutover you have led Prior work on a platform engineering team Fluency with domain-driven design or event storming Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $225,000 and $325,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent email addresses. Legitimate emails will never originate from or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Job Description Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Core Platform is a platform team. Our customers are Charlie Health's other engineering teams, and our job is to make them faster, safer, and more consistent. We don't ship product features. We build the patterns, services, and guardrails that other engineering teams depend on. As the Principal Platform Engineer on Core Platform, you will be the technical lead for the team building the platform underneath everything Charlie Health ships next: a federated GraphQL front door that fronts every client surface, the event substrate that carries every signal, the identity layer that authenticates every human and every AI agent, and the real-time world model state layer that gives our services and agents a live picture of care. You will be foundational in a replatforming effort, and the primitives you design become the platform's paved roads. This is a technical leadership role without direct reports. You own the team's technical direction, roadmap, and delivery. You will set direction for a team of Staff and Senior Platform Engineers, make the hardest design calls of the replatforming, and stay hands-on in the work. We build with AI as the default. Specs are the primary artifact, agents draft most of the implementation, and the quality gates this team owns are what make that safe in a HIPAA-regulated clinical business. Responsibilities Own the team's roadmap and intake. Balance incoming platform requests and near-term developer pain against long-term architectural investment, with support from the Director of Platform Engineering and the CTO Set the technical direction for the Core Platform team and break the north star architecture into projects the team ships quarter by quarter Run the team's delivery: planning, refinement, and the sprint cadence, with epics scoped to clear milestones and target dates Architect the federated GraphQL supergraph and govern its schema, including subgraph onboarding standards, contract enforcement, and caching and persisted query posture Build authentication and authorization for the platform, including agent identity: scoped, short-lived, audited credentials for non-human principals Design, build, and operate the centralized event substrate, including schema governance, dead-letter conventions, and the producer and consumer patterns that make async the default integration path between services Guide the technical execution of our strangler-fig migration through to cutover, working with product squads as they move onto the new platform Deliver the real-time world model state layer: the stream processing that turns events into state, and the live, low-latency state graph that services and agents query Facilitate the Architecture Advice Guild rituals and provide technical direction on architecture decision records for cross-team decisions and standards Raise the bar for spec writing and agent orchestration on the team, and review specs and agent output with the same rigor you would apply to a senior engineer's work Keep the platform services the team operates reliable: SLOs, monitor-gated deploys, incident leadership, and a seat in the on-call rotation Drive the technical evaluation for procurement and renewals of our critical platform vendors: evaluations, proofs of concept, usage and cost data, and build versus buy recommendations, partnering with the Director who owns the commercial side Mentor Staff and Senior engineers toward larger scope Requirements 10+ years of software engineering experience, including ownership of platform or distributed systems architecture at company scale. You have designed, operated, and evolved systems that other teams build on Hands-on experience with GraphQL federation at scale and with event streaming systems such as Kafka, covering design, schema governance, and production operation rather than just consumption Experience with skills, MCPs, harnesses, agentic tooling ecosystems, or agent orchestration for software development A track record of technical leadership without people authority. You have aligned multiple teams behind architectural outcomes and developed senior engineers Experience owning a team roadmap: intake, prioritization, and delivery planning alongside the architecture work You build with AI agents as part of your daily work. You write specs agents can implement, run agents for real delivery, and know where agent output needs human judgment Proficiency in the stack we run: TypeScript and/or Python services, Postgres, and AWS managed primitives Comfort operating production critical-path systems, including on-call, in a regulated environment Clear, direct communication with engineers, leadership, clinicians, and compliance This role requires 4 days per week in our NYC office. Nice to Haves Real-time stream processing (Flink, Spark, KsqlDB, or similar) and graph databases (Memgraph, Neo4j, Amazon Neptune, Dgraph, or similar) Healthcare data standards (FHIR, HL7v2) and engineering in a HIPAA-regulated environment Time as a people manager for senior or staff level engineers A strangler-fig migration or large platform cutover you have led Prior work on a platform engineering team Fluency with domain-driven design or event storming Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $225,000 and $325,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent email addresses. Legitimate emails will never originate from or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.