Job Description
A-Line Staffing is now hiring Quality Assurance Specialist in San Antonio, TX 78249 . If you are interested in this Quality Assurance Specialist position, please apply to this posting. Quality Assurance Specialist Compensation $19.00 per hour Benefits are available to full-time employees after 90 days of employment. 401(k) with company match is available after 1 year of service on eligibility dates. Quality Assurance Specialist Highlights Contract assignment (Temporary) with potential to extend based on business needs. Schedule: Monday-Friday, 7:30 AM-4:30 PM CT Work setup: Hybrid (4 days onsite, Monday-Thursday) Interview process: Team interview Quality Assurance Specialist Responsibilities Perform QA evaluations using Microsoft Forms . Monitor and evaluate interactions for adherence to quality standards. Track and report QA results; communicate outcomes and provide feedback/coaching. Maintain QA metrics and supporting documentation. Prepare and present detailed quality reports to leadership/stakeholders. Identify process improvement opportunities and recommend actionable solutions. Collaborate with training/leadership to address performance gaps and improve service quality. Quality Assurance Specialist Requirements High School Diploma / GED Attendance is mandatory for the first 90 days 2+ years of experience in quality assurance or a similar role Proficiency in Microsoft Excel, Windows 10, and Microsoft 365 (Outlook) Strong attention to detail, communication skills, and ability to handle a high-volume workload with accuracy/consistency Quality Assurance Specialist Preferred Qualifications Bachelor's degree in Business, Quality Management, or related field Experience with quality monitoring/scorecards, auditing, or call/chat monitoring Preferred systems exposure: SAP, JDE, i5 (and HighRadius is a plus) If you think this Quality Assurance Specialist position is a good fit for you, please apply to this posting! JOB ID 170382