Desktop Support Analyst
- Robert Half
- New York City, New York
- 04/25/2026
Full time
Information Technology
Telecommunications
Job Description
Job DescriptionJob DescriptionWe are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.
Responsibilities:
• Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.
• Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.
• Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.
• Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.
• Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.
• Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.
• Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.
• Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.
• Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.
• Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.• Experience providing desktop support in a detail-focused environment, including both first-level and second-level end-user assistance.
• Strong working knowledge of PC workstations, desktop hardware, and Windows 10 support.
• Hands-on experience with Active Directory, including user account administration and access-related support tasks.
• Familiarity with desktop imaging, device setup, and standard workstation deployment practices.
• Ability to manage multiple support tickets effectively while maintaining accurate documentation and clear communication.
• Comfortable supporting remote users, mobile devices, and video conferencing tools in a business setting.
• Strong troubleshooting skills with the ability to perform root cause analysis and document repeatable solutions.
Responsibilities:
• Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.
• Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.
• Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.
• Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.
• Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.
• Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.
• Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.
• Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.
• Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.
• Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.• Experience providing desktop support in a detail-focused environment, including both first-level and second-level end-user assistance.
• Strong working knowledge of PC workstations, desktop hardware, and Windows 10 support.
• Hands-on experience with Active Directory, including user account administration and access-related support tasks.
• Familiarity with desktop imaging, device setup, and standard workstation deployment practices.
• Ability to manage multiple support tickets effectively while maintaining accurate documentation and clear communication.
• Comfortable supporting remote users, mobile devices, and video conferencing tools in a business setting.
• Strong troubleshooting skills with the ability to perform root cause analysis and document repeatable solutions.
About Robert Half