Sr. Salesforce Developer, Service Cloud

  • TalentBurst, Inc.
  • Bedford, Massachusetts
  • 04/24/2026
Full time Information Technology Telecommunications Cisco Testing

Job Description

Job DescriptionJob DescriptionSr. Salesforce Developer, Service Cloud
Bedford, MA 01730
5 Months
Candidates MUST be local, ideally within 30 miles of Bedford MA.
No onsite requirements at this time but candidates must be local to the Bedford area.
5 years of Salesforce development experience.
Candidates MUST have recent experience with Agentforce, OMS and service cloud - These are non-negotiables.
Candidates need to know the above and be able to explain their experience working with them - please only submit candidates you're confident in after verify they understand and can speak to their experience in the above requirements.
Candidates must have a completed BA/BS degree in a technical field.
What You Will Do:
Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
Deliver enhancements across the full development lifecycle
Work closely with business teams to translate requirements into scalable solutions
Follow Salesforce best practices for development, testing, and documentation
Build and maintain API integrations using Apex and REST services
AI / Agentforce Chatbot
Enhance the existing Agentforce chatbot to support transactional workflows
Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
Configure prompts, intents, actions, and fallback logic
Data Cloud & Personalization
Use Salesforce Data Cloud to support personalization and AI grounding
Support identity resolution and data mapping as needed
Testing, Release & Governance
Support testing, UAT, deployments, and production releases
Follow DevOps and Git-based deployment practices
Skills:
To Be Successful You Will Have:
5 years of Salesforce development experience
Strong experience with:
Apex, Lightning Web Components, Flows REST APIs and integrations
Salesforce Service Cloud
Hands-on experience with Salesforce Agentforce
Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
Familiarity with Salesforce Data Cloud
Experience with Git and Salesforce deployments
Strong problem-solving and collaboration skills
Salesforce certifications (Platform Developer I/II)
Experience with AI, chatbots, or conversational automation
Experience supporting global or multilingual Salesforce implementations
Background in customer service, warranty, or technical support systems
LI-Hybrid

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company DescriptionFounded in 2002 by three former executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CACompany DescriptionFounded in 2002 by three former executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA