Job DescriptionJob DescriptionBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset
We are seeking a Desktop Support Technician I for a contract position.
Position: Desktop Support Technician I
Position Type: Full-Time Time-Onsite
Location: Denver, CO/Boston, MA
Role Specific Duties/ Role Responsibilities:
- Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain operating systems, applications, and security tools.
- Assist with onboarding and offboarding of employees, including device setup and account provisioning.
- Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
- Collaborate with IT team members to escalate complex issues and implement solutions.
- Ensure compliance with organizational IT policies and security standards.
- Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications:
- Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
- Experience: 6 months to 1 year of desktop support or IT helpdesk experience.
- Technical Skills:
- Proficiency in Windows and macOS environments.
- Knowledge of Active Directory, Office 365, and basic networking concepts.
- Familiarity with imaging tools and remote support software.
- Familiarity with ticketing systems such as ServiceNow and Remedy.
- Soft Skills: Strong communication, customer service, and problem-solving abilities.
- Security Clearance: Ability to obtain and maintain a Public Trust clearance.
- Compliance: Must adhere to DOL and federal IT security standards.
Additional Requirements
- Schedule Flexibility is a plus.
- Onsite support role.
- May require occasional travel between office locations.
- Ability to lift and move computer equipment (up to 50 lbs.)
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Preferred Certifications:
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (optional)
Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.
Regards,
Bob Hafiz Technical Recruiter
Representing Makpar
Phone: Ext.No.530
Direct:
Makpar Corporation
8a/WOSB/EDWOSB
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region 3