Job DescriptionJob DescriptionBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset We are seeking a Desktop Support Technician I for a contract position. Position: Desktop Support Technician I Position Type: Full-Time Time-Onsite Location: Denver, CO/Boston, MA Role Specific Duties/ Role Responsibilities: Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals. Diagnose and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with onboarding and offboarding of employees, including device setup and account provisioning. Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system Collaborate with IT team members to escalate complex issues and implement solutions. Ensure compliance with organizational IT policies and security standards. Support remote users and troubleshoot connectivity issues via VPN or remote tools. Required Qualifications: Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience). Experience: 6 months to 1 year of desktop support or IT helpdesk experience. Technical Skills: Proficiency in Windows and macOS environments. Knowledge of Active Directory, Office 365, and basic networking concepts. Familiarity with imaging tools and remote support software. Familiarity with ticketing systems such as ServiceNow and Remedy. Soft Skills: Strong communication, customer service, and problem-solving abilities. Security Clearance: Ability to obtain and maintain a Public Trust clearance. Compliance: Must adhere to DOL and federal IT security standards. Additional Requirements Schedule Flexibility is a plus. Onsite support role. May require occasional travel between office locations. Ability to lift and move computer equipment (up to 50 lbs.) Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. Preferred Certifications: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (optional) Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz Technical Recruiter Representing Makpar Phone: Ext.No.530 Direct: Makpar Corporation 8a/WOSB/EDWOSB ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset We are seeking a Desktop Support Technician I for a contract position. Position: Desktop Support Technician I Position Type: Full-Time Time-Onsite Location: Denver, CO/Boston, MA Role Specific Duties/ Role Responsibilities: Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals. Diagnose and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with onboarding and offboarding of employees, including device setup and account provisioning. Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system Collaborate with IT team members to escalate complex issues and implement solutions. Ensure compliance with organizational IT policies and security standards. Support remote users and troubleshoot connectivity issues via VPN or remote tools. Required Qualifications: Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience). Experience: 6 months to 1 year of desktop support or IT helpdesk experience. Technical Skills: Proficiency in Windows and macOS environments. Knowledge of Active Directory, Office 365, and basic networking concepts. Familiarity with imaging tools and remote support software. Familiarity with ticketing systems such as ServiceNow and Remedy. Soft Skills: Strong communication, customer service, and problem-solving abilities. Security Clearance: Ability to obtain and maintain a Public Trust clearance. Compliance: Must adhere to DOL and federal IT security standards. Additional Requirements Schedule Flexibility is a plus. Onsite support role. May require occasional travel between office locations. Ability to lift and move computer equipment (up to 50 lbs.) Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. Preferred Certifications: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (optional) Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz Technical Recruiter Representing Makpar Phone: Ext.No.530 Direct: Makpar Corporation 8a/WOSB/EDWOSB ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3
Job DescriptionJob DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Description: We are seeking a highly skilled professional to lead the design, configuration, and maintenance of a large enterprise virtual desktop (VDI) environment. This role serves as the subject matter expert (SME) for troubleshooting complex performance issues across the organization and requires deep experience in system design, integration, and process automation/improvement. The ideal candidate will also be well versed in networking, storage, Azure AD, and Intune. The successful candidate will have a proven track record of designing, implementing, and maintaining VDI solutions at scale. They should be a motivated self-starter with strong written and verbal communication skills, capable of excelling both independently and within a team. A passion for operational excellence, along with strong interpersonal and professional soft skills, is essential. In addition to architecting and designing, the VDI Engineer will provide TIER 3/4 support to system administrators in order to resolve VDI issues. Provide guidance on optimization of desktops for platform interoperability and act as liaison between Virtual Desktop Infrastructure (VDI) technologies. Offers endpoint support on issues and trouble resolution tasks on Virtual Desktop related tasks. Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies. Operate across multiple and complex production environments with multiple stakeholders. Applies extensive technical expertise and has full knowledge of other related disciplines. Conducts trade studies and makes recommendations on solutions and "make buy" decisions. Requirements Required Skills: Ability to obtain DoD Security Clearance Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) Masters degree + 7 years experience OR 16 years experience Experience in Microsoft Azure, Azure Networking, Storage and Virtual Desktops Experience managing and administering Windows Servers Experience with Azure AD, Intune, FSLogix Experience in VDI profile management Endpoint protection, policy management and application of STIGs AVD integration with Office 365 services Desktop Software provisioning and Support Services Collaborate and work well in a team environment Desired Skills Some experience (1+ years) with any or all of these products or technologies: MS SQL, Puppet, Chef, Qualys, SCCM, Intune, MDM solutions (again, nice to have, not required) Some experience (1+ years) setup and integration with IIS, SQL Server Some experience (2+ years) with Azure Security Tools (e.g. Sentinel) Usman Khan Sr. Recruitment Professional Representing: MSM Technology, LLC Direct: Main: Ext.: 502 Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Description: We are seeking a highly skilled professional to lead the design, configuration, and maintenance of a large enterprise virtual desktop (VDI) environment. This role serves as the subject matter expert (SME) for troubleshooting complex performance issues across the organization and requires deep experience in system design, integration, and process automation/improvement. The ideal candidate will also be well versed in networking, storage, Azure AD, and Intune. The successful candidate will have a proven track record of designing, implementing, and maintaining VDI solutions at scale. They should be a motivated self-starter with strong written and verbal communication skills, capable of excelling both independently and within a team. A passion for operational excellence, along with strong interpersonal and professional soft skills, is essential. In addition to architecting and designing, the VDI Engineer will provide TIER 3/4 support to system administrators in order to resolve VDI issues. Provide guidance on optimization of desktops for platform interoperability and act as liaison between Virtual Desktop Infrastructure (VDI) technologies. Offers endpoint support on issues and trouble resolution tasks on Virtual Desktop related tasks. Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies. Operate across multiple and complex production environments with multiple stakeholders. Applies extensive technical expertise and has full knowledge of other related disciplines. Conducts trade studies and makes recommendations on solutions and "make buy" decisions. Requirements Required Skills: Ability to obtain DoD Security Clearance Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) Masters degree + 7 years experience OR 16 years experience Experience in Microsoft Azure, Azure Networking, Storage and Virtual Desktops Experience managing and administering Windows Servers Experience with Azure AD, Intune, FSLogix Experience in VDI profile management Endpoint protection, policy management and application of STIGs AVD integration with Office 365 services Desktop Software provisioning and Support Services Collaborate and work well in a team environment Desired Skills Some experience (1+ years) with any or all of these products or technologies: MS SQL, Puppet, Chef, Qualys, SCCM, Intune, MDM solutions (again, nice to have, not required) Some experience (1+ years) setup and integration with IIS, SQL Server Some experience (2+ years) with Azure Security Tools (e.g. Sentinel) Usman Khan Sr. Recruitment Professional Representing: MSM Technology, LLC Direct: Main: Ext.: 502 Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.
Job DescriptionJob DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity. Position: Junior Systems Administrator Location: Washington, DC. Clearance: TS/SCI. Responsibilities: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Ability to investigate and research issues thoroughly with minimal guidance. Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs Required skills: Available to provide Help Desk support from 6am 2pm EST Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. Two (2) or more years of experience with help desk operations. One (1) or more years of experience with Jira. Required Education and Certification: A bachelors degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise. Preferred or desired qualifications and Experience: AWS Certified Solutions Architect Associate Security+ If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! Availability to start a new job Best Rates Contact # Please dont hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs. Regards, Usman Khan Technical Recruiter Representing: MSM Technology, LLC Office: Ext. 582 Direct: Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity. Position: Junior Systems Administrator Location: Washington, DC. Clearance: TS/SCI. Responsibilities: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Ability to investigate and research issues thoroughly with minimal guidance. Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs Required skills: Available to provide Help Desk support from 6am 2pm EST Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. Two (2) or more years of experience with help desk operations. One (1) or more years of experience with Jira. Required Education and Certification: A bachelors degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise. Preferred or desired qualifications and Experience: AWS Certified Solutions Architect Associate Security+ If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! Availability to start a new job Best Rates Contact # Please dont hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs. Regards, Usman Khan Technical Recruiter Representing: MSM Technology, LLC Office: Ext. 582 Direct: Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.