About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
Feb 15, 2018
Full time
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
Feb 15, 2018
Full time
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Dec 21, 2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Aug 19, 2016
Full time
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Are you an experienced IT Support Administrator or an IT Graduate?
Are you an excellent communicator?
Are you seeking a new challenge?
I am looking for an IT Support Administrator to join a leading company based just outside of Shepton Mallet on a full-time, permanent basis. The mission of this role is to support the team through general administration tasks, issue management and resolution and technical duties across ABAH UK systems. Developing your skills and gaining experience through exposure to the IT systems and processes. Assisting the IT Support Manager with the security, integrity, compliance and usability of all ABAH UK systems.
Main responsibilities include:
* Provide 1st line telephone and email support and fault diagnosis to customers
* Manage support calls with the IT SiteHelpDesk system where necessary
* Take instruction from the IT Support Manager for allocated tasks and projects and complete as agreed.
* Provide 1st and 2nd line support for ABAH UK systems
* Provide on call duties as part of a rota
* Maintain various databases/spreadsheets and produce reports as directed by IT Management
* Maintain IT Procedures with team
* Maintain IT stocks and stock orders and create new customer stock files
* Process e-purchase orders where appropriate
* Telephone system administration and support
* PC build and support; includes application installs
* Manage server backup administration tasks including tape and log checks
* Hardware and peripheral support
* Order processing support
* Web systems set-up, implementation and support
* Complete IT checklist tasks daily and periodically
The successful candidate will be an IT Graduate (or equivalent through training and experience) with at least 1-year experience working in a similar IT environment. You will have a working knowledge of:
* Helpdesk ticketing systems
* Active directory
* Microsoft windows 7 to 10
* Microsoft Office 2010 to 2016
* Office 365
* Telecommunications – phone systems, mobiles
* Unified communications
* Basic networking
* Peripheral systems support
* Work to al compliance and security standards
You will be able to prioritise, have good problem resolution skills, work in a structured and analytical manner and have the ability to communicate technical issues to a non-technical audience. There may be occasions where you will be required to work at other ABAH UK sites.
40 hour week working Monday-Friday 9am-6pm
Salary up to £19,600
Contact Louise on (Apply online only) or email your CV to Louise
The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful
Oct 29, 2018
Are you an experienced IT Support Administrator or an IT Graduate?
Are you an excellent communicator?
Are you seeking a new challenge?
I am looking for an IT Support Administrator to join a leading company based just outside of Shepton Mallet on a full-time, permanent basis. The mission of this role is to support the team through general administration tasks, issue management and resolution and technical duties across ABAH UK systems. Developing your skills and gaining experience through exposure to the IT systems and processes. Assisting the IT Support Manager with the security, integrity, compliance and usability of all ABAH UK systems.
Main responsibilities include:
* Provide 1st line telephone and email support and fault diagnosis to customers
* Manage support calls with the IT SiteHelpDesk system where necessary
* Take instruction from the IT Support Manager for allocated tasks and projects and complete as agreed.
* Provide 1st and 2nd line support for ABAH UK systems
* Provide on call duties as part of a rota
* Maintain various databases/spreadsheets and produce reports as directed by IT Management
* Maintain IT Procedures with team
* Maintain IT stocks and stock orders and create new customer stock files
* Process e-purchase orders where appropriate
* Telephone system administration and support
* PC build and support; includes application installs
* Manage server backup administration tasks including tape and log checks
* Hardware and peripheral support
* Order processing support
* Web systems set-up, implementation and support
* Complete IT checklist tasks daily and periodically
The successful candidate will be an IT Graduate (or equivalent through training and experience) with at least 1-year experience working in a similar IT environment. You will have a working knowledge of:
* Helpdesk ticketing systems
* Active directory
* Microsoft windows 7 to 10
* Microsoft Office 2010 to 2016
* Office 365
* Telecommunications – phone systems, mobiles
* Unified communications
* Basic networking
* Peripheral systems support
* Work to al compliance and security standards
You will be able to prioritise, have good problem resolution skills, work in a structured and analytical manner and have the ability to communicate technical issues to a non-technical audience. There may be occasions where you will be required to work at other ABAH UK sites.
40 hour week working Monday-Friday 9am-6pm
Salary up to £19,600
Contact Louise on (Apply online only) or email your CV to Louise
The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful
Our client are based in Thorpe and are looking for a 1st Line Support technician to report into the IT Manager. You will be supporting all internal users of the IT infrastructure with all areas of IT including Software, Hardware and Network. You must have previous IT support experience managing issues through to resolution. Previous experience within a school or educational environment would be a bonus.
Main Responsibilities:
* 1st line support to all users of the IT infrastructure;
* Support users with all aspects of IT use including Google Apps and Microsoft Office products;
* Manage support issues through to resolution, ensuring all updates and relevant communications are recorded on the helpdesk system;
* Support IT Technicians in maintenance and planning for network/server systems and other equipment;
* Manage supplier support and repair service;
* Take part in IT projects including movement and installation of IT equipment.
The hours of the role are Monday to Friday 8.30-5.00.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
Oct 29, 2018
Our client are based in Thorpe and are looking for a 1st Line Support technician to report into the IT Manager. You will be supporting all internal users of the IT infrastructure with all areas of IT including Software, Hardware and Network. You must have previous IT support experience managing issues through to resolution. Previous experience within a school or educational environment would be a bonus.
Main Responsibilities:
* 1st line support to all users of the IT infrastructure;
* Support users with all aspects of IT use including Google Apps and Microsoft Office products;
* Manage support issues through to resolution, ensuring all updates and relevant communications are recorded on the helpdesk system;
* Support IT Technicians in maintenance and planning for network/server systems and other equipment;
* Manage supplier support and repair service;
* Take part in IT projects including movement and installation of IT equipment.
The hours of the role are Monday to Friday 8.30-5.00.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
Benefits will include:
* 25 Days Holiday
* Company Pension
* Private Medical Insurance
* Subsidised Gym Membership
* Childcare Vouchers
* Company Benefits Portal
* Share Save Scheme
Provision of 1st Line helpdesk support to manage a dedicated team on a customer site including receiving, logging progressing, escalation (as required) and closing of Helpdesk calls on a day to day basis. Successfully resolve 1st line technical issues.
Key responsibilities include:
* Replacement of toner cartridges, keyboards, mouse & monitors.
*
Maintenance of the Asset database.
*
Provision of statistics to support evidence of SLA delivery.
*
Provide support on hardware audits, management and disposal of assets.
*
Maintenance of processes and documentation that support Helpdesk functions.
*
Provide interface with external support contracts.
*
Provision and control of media in accordance with agreed processes.
Mandatory Skill Requirements:
* Hardware - Awareness of Servers, Desktops, Storage & Network Equipment
*
Software - MS Office
*
Tools and Methodologies - Helpdesk Operations
Other
SC Cleared with the ability to successfully obtain DV clearance
Good written and verbal communication skills
Experience of working within project teams and on own initiative
Ability to work under pressure and to a deadline.
Desirable Skill Requirements:
*
Tools and Methodologies – ITIL
*
Applications - Supportworks by Hornbill
*
Markets – Defence
Other
Working knowledge of MoD related processes and support.
MASS is an equal opportunities employer
Oct 29, 2018
Benefits will include:
* 25 Days Holiday
* Company Pension
* Private Medical Insurance
* Subsidised Gym Membership
* Childcare Vouchers
* Company Benefits Portal
* Share Save Scheme
Provision of 1st Line helpdesk support to manage a dedicated team on a customer site including receiving, logging progressing, escalation (as required) and closing of Helpdesk calls on a day to day basis. Successfully resolve 1st line technical issues.
Key responsibilities include:
* Replacement of toner cartridges, keyboards, mouse & monitors.
*
Maintenance of the Asset database.
*
Provision of statistics to support evidence of SLA delivery.
*
Provide support on hardware audits, management and disposal of assets.
*
Maintenance of processes and documentation that support Helpdesk functions.
*
Provide interface with external support contracts.
*
Provision and control of media in accordance with agreed processes.
Mandatory Skill Requirements:
* Hardware - Awareness of Servers, Desktops, Storage & Network Equipment
*
Software - MS Office
*
Tools and Methodologies - Helpdesk Operations
Other
SC Cleared with the ability to successfully obtain DV clearance
Good written and verbal communication skills
Experience of working within project teams and on own initiative
Ability to work under pressure and to a deadline.
Desirable Skill Requirements:
*
Tools and Methodologies – ITIL
*
Applications - Supportworks by Hornbill
*
Markets – Defence
Other
Working knowledge of MoD related processes and support.
MASS is an equal opportunities employer
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
Oct 29, 2018
Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK.
As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required.
This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year.
The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary.
The post holder will also be on call 24/7 for 7 days a week every 5 weeks.
As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner.
Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices.
You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment.
Basic knowledge of LAN management is also required.
Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Oct 29, 2018
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Oct 29, 2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Service Desk / Helpdesk Analyst contract in Manchester up to £150 per day!
My client based in Manchester is looking for a contract Service Desk / Helpdesk Analyst with experience in IT customer service, excellent communication skills and exposure to Office 365.
Job title: Service Desk / Helpdesk Analyst
Location: Manchester
Job type: 3 months contract
Rate: £100 – 150 per day
What you’ll be doing:
* Working within small team, providing 1st line support to the business applications including Office 365.
* To retain ownership of incidents end to end until the issue is resolved. This entails updating the users as well as chasing progress and resolution from internal and external support teams.
* Responsible for documentation of procedures relating to 1st and 2nd line support to assist other members of the team.
* Responsible for liaison with members of the IT department to ensure that they are kept up-to-date on relevant issues.
* Responsible for working within Service Level Agreement (SLA) guidelines published to business community. Also responsible for making recommendations for changes to SLAs if appropriate.
* Develop and maintain strong relationships with business users
* Support in the identification of issues that can be initially resolved or escalated to the appropriate team who then take ownership.
Who are we looking for:
Personal Skills & Experience
* Excellent communication skills
* Solid understanding of the need for procedures, practices and standards for use within an IT department with the ability to put these into place where they do not already exist
* Excellent customer facing skills’ – being able to negotiate on an informal basis if required
* Ability to maintain composure in difficult situations – possibly where conflicting demands are placed on limited resources
* Mature approach when carrying out duties
* Ability to develop strong relationships at all levels
* Keeps commercial aspects continually in mind when taking actions or making decisions Technical Skills
* Ability to diagnose problems experienced on desktop/portable machines in order to determine whether they are related to hardware, software, data, network issues or a combination of these issues
* Experience with Office 365
* Working knowledge of Outlook and Exchange
* Excellent knowledge and experience of desktop applications
* Ability to take on basic application support processes.
If you are keen to add value but also have an opportunity to develop your skill further then please do not hesitate to apply
Oct 29, 2018
Service Desk / Helpdesk Analyst contract in Manchester up to £150 per day!
My client based in Manchester is looking for a contract Service Desk / Helpdesk Analyst with experience in IT customer service, excellent communication skills and exposure to Office 365.
Job title: Service Desk / Helpdesk Analyst
Location: Manchester
Job type: 3 months contract
Rate: £100 – 150 per day
What you’ll be doing:
* Working within small team, providing 1st line support to the business applications including Office 365.
* To retain ownership of incidents end to end until the issue is resolved. This entails updating the users as well as chasing progress and resolution from internal and external support teams.
* Responsible for documentation of procedures relating to 1st and 2nd line support to assist other members of the team.
* Responsible for liaison with members of the IT department to ensure that they are kept up-to-date on relevant issues.
* Responsible for working within Service Level Agreement (SLA) guidelines published to business community. Also responsible for making recommendations for changes to SLAs if appropriate.
* Develop and maintain strong relationships with business users
* Support in the identification of issues that can be initially resolved or escalated to the appropriate team who then take ownership.
Who are we looking for:
Personal Skills & Experience
* Excellent communication skills
* Solid understanding of the need for procedures, practices and standards for use within an IT department with the ability to put these into place where they do not already exist
* Excellent customer facing skills’ – being able to negotiate on an informal basis if required
* Ability to maintain composure in difficult situations – possibly where conflicting demands are placed on limited resources
* Mature approach when carrying out duties
* Ability to develop strong relationships at all levels
* Keeps commercial aspects continually in mind when taking actions or making decisions Technical Skills
* Ability to diagnose problems experienced on desktop/portable machines in order to determine whether they are related to hardware, software, data, network issues or a combination of these issues
* Experience with Office 365
* Working knowledge of Outlook and Exchange
* Excellent knowledge and experience of desktop applications
* Ability to take on basic application support processes.
If you are keen to add value but also have an opportunity to develop your skill further then please do not hesitate to apply
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
Oct 29, 2018
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
Oct 29, 2018
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
Role: Network Support Engineer
Skills: Graduate, Degree, Computer Science, Cyber Security, Information Technology, Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support.
I have a client based in Harlow who is looking for Network Support Engineer who has experience with Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support and is a recent graduate in Computer Science, Cyber Security or Information Technology on a Permanent basis.
Our Client is offering the successful Network Support Engineer a salary up to £27,000 based on experience.
This role will require candidates to be flexible with working on a shift rota (Early shifts will be 6am -2pm and Late shifts will be 2pm – 10pm)
Skills and Experience Required
- Excellent communication and people skills
- 1st line support / helpdesk experience
- 2nd line support / network support
- Knowledge of Routing, Switches and Firewalls
- Network Protocols
- Problem solving skills
- Knowledge of OSI Model for Networking
- Must be a Recent Graduate in Computer Science, Cyber Security or Information Technology.
If this Network Support Engineer role with experience of Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support and is a recent graduate in Computer Science, Cyber Security or Information Technology opportunity is of interest then please forward your CV along with references and salary expectations and I will endeavour to contact within 2 working days to discuss further.
Please Note: If this Network Support Engineer opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.
Please follow us on Twitter and join our LinkedIn group to hear about all the latest news and vacancies;
@PremierITRec
Oct 29, 2018
Role: Network Support Engineer
Skills: Graduate, Degree, Computer Science, Cyber Security, Information Technology, Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support.
I have a client based in Harlow who is looking for Network Support Engineer who has experience with Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support and is a recent graduate in Computer Science, Cyber Security or Information Technology on a Permanent basis.
Our Client is offering the successful Network Support Engineer a salary up to £27,000 based on experience.
This role will require candidates to be flexible with working on a shift rota (Early shifts will be 6am -2pm and Late shifts will be 2pm – 10pm)
Skills and Experience Required
- Excellent communication and people skills
- 1st line support / helpdesk experience
- 2nd line support / network support
- Knowledge of Routing, Switches and Firewalls
- Network Protocols
- Problem solving skills
- Knowledge of OSI Model for Networking
- Must be a Recent Graduate in Computer Science, Cyber Security or Information Technology.
If this Network Support Engineer role with experience of Network Protocols, Routers, Switches, Firewalls, Cisco Products, 1st line support and is a recent graduate in Computer Science, Cyber Security or Information Technology opportunity is of interest then please forward your CV along with references and salary expectations and I will endeavour to contact within 2 working days to discuss further.
Please Note: If this Network Support Engineer opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.
Please follow us on Twitter and join our LinkedIn group to hear about all the latest news and vacancies;
@PremierITRec
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
The Systems Engineer role is to ensure the stability, integrity, and efficient operation of all systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising the infrastructure and associated systems.
2018 will be an exciting year for the team with many important Business and Infrastructure projects planned to assist the growth and capability of the business. Beyond 2018 we are delivering an aggressive roadmap of projects aligned with the business goals.
Now at a point of maturity and standardisation within the global infrastructure, we are reaching forward to truly innovate working in partnership with all parts of the business.
About this role
Do you get excited about the release of a new software platform, can’t wait to get your hands on it? Play with the features, learn, implement and see it deliver real change and value to the business? If you’ve answered yes to the questions above then this role may be exactly what you are looking for.
In this role you will be providing the business primarily with stability and efficient operation of all systems that support the core IT system globally by monitoring, maintaining, supporting and optimising. You will be providing the full-service lifecycle, change, requirements, design, implementation and the ongoing support of a multitude of technical systems and services.
* Responsible for the completion of long-term IT projects.
* Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
* Be a mentor to other colleagues and assist with training & development
* Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance
* To maintain, upgrade and repair faults on computer systems, networks and peripheral equipment, including the logging and management of all helpdesk requests for assistance through to resolution.
* To carry out routine preventive maintenance and service analysis on systems in order to provide uninterrupted service to users.
* To maintain standard configurations for all IT equipment and systems, including associated documentation and procedures.
* To provide support to users.
* To assist the business unit team members with any activities within their competency.
* Support users in the use of Computer equipment by providing necessary training and advice.
* To provide accurate and timely management information in agreed formats.
* Providing Level 3 server hardware & software resolution.
* Be responsible for leading project and maintenance tasks, updating peers and documentation.
* Development and promotion of continual improvements in the Safety, Health and Environmental culture.
Key Technologies and Skills
This is a highly diverse role; you could be working on a small project with one stakeholder or a large project with many stakeholders within multiple departments within the business. Our Project Systems Engineers need to have excellent core skills but remain adaptable to the challenge of learning new skills and cross-skilling other members of the team.
Excellent understanding of Microsoft Windows Server 2012R2 / 2016 carrying multiple application workloads as well as standard workloads such as performing as a file server, print server etc.
Excellent understanding of end-user compute Operating Systems in a global enterprise environment. Windows 7 to Windows 10 as we are rolling Windows 10 out globally.
Thorough understanding of Active Directory in a Global Enterprise especially management of group policies to enable a secure but capable environment.
Clear understanding of information security especially implementation. Security is paramount in everything we do.
Clear and demonstrable experience of SCCM in a global enterprise.
Operational knowledge of LAN and WAN networking in a secure environment. The ability to methodically troubleshoot issues across vlans, access control lists.
Benefits and Perks
This post comes with a competitive salary of up to £50,000 allied with an excellent benefits package! Professional Development with excellent ongoing training opportunities! A flexible working environment and great culture!
If this sounds as exciting to you as it does to us, please click “Apply” for further consideration
Oct 29, 2018
The Systems Engineer role is to ensure the stability, integrity, and efficient operation of all systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising the infrastructure and associated systems.
2018 will be an exciting year for the team with many important Business and Infrastructure projects planned to assist the growth and capability of the business. Beyond 2018 we are delivering an aggressive roadmap of projects aligned with the business goals.
Now at a point of maturity and standardisation within the global infrastructure, we are reaching forward to truly innovate working in partnership with all parts of the business.
About this role
Do you get excited about the release of a new software platform, can’t wait to get your hands on it? Play with the features, learn, implement and see it deliver real change and value to the business? If you’ve answered yes to the questions above then this role may be exactly what you are looking for.
In this role you will be providing the business primarily with stability and efficient operation of all systems that support the core IT system globally by monitoring, maintaining, supporting and optimising. You will be providing the full-service lifecycle, change, requirements, design, implementation and the ongoing support of a multitude of technical systems and services.
* Responsible for the completion of long-term IT projects.
* Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
* Be a mentor to other colleagues and assist with training & development
* Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance
* To maintain, upgrade and repair faults on computer systems, networks and peripheral equipment, including the logging and management of all helpdesk requests for assistance through to resolution.
* To carry out routine preventive maintenance and service analysis on systems in order to provide uninterrupted service to users.
* To maintain standard configurations for all IT equipment and systems, including associated documentation and procedures.
* To provide support to users.
* To assist the business unit team members with any activities within their competency.
* Support users in the use of Computer equipment by providing necessary training and advice.
* To provide accurate and timely management information in agreed formats.
* Providing Level 3 server hardware & software resolution.
* Be responsible for leading project and maintenance tasks, updating peers and documentation.
* Development and promotion of continual improvements in the Safety, Health and Environmental culture.
Key Technologies and Skills
This is a highly diverse role; you could be working on a small project with one stakeholder or a large project with many stakeholders within multiple departments within the business. Our Project Systems Engineers need to have excellent core skills but remain adaptable to the challenge of learning new skills and cross-skilling other members of the team.
Excellent understanding of Microsoft Windows Server 2012R2 / 2016 carrying multiple application workloads as well as standard workloads such as performing as a file server, print server etc.
Excellent understanding of end-user compute Operating Systems in a global enterprise environment. Windows 7 to Windows 10 as we are rolling Windows 10 out globally.
Thorough understanding of Active Directory in a Global Enterprise especially management of group policies to enable a secure but capable environment.
Clear understanding of information security especially implementation. Security is paramount in everything we do.
Clear and demonstrable experience of SCCM in a global enterprise.
Operational knowledge of LAN and WAN networking in a secure environment. The ability to methodically troubleshoot issues across vlans, access control lists.
Benefits and Perks
This post comes with a competitive salary of up to £50,000 allied with an excellent benefits package! Professional Development with excellent ongoing training opportunities! A flexible working environment and great culture!
If this sounds as exciting to you as it does to us, please click “Apply” for further consideration
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
Oct 29, 2018
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: 12th November 2018
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: 4th November 2018
Oct 23, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: 12th November 2018
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: 4th November 2018
Southbank Centre
Southbank Centre, Belvedere Road, London, United Kingdom
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Nov 01, 2016
Full time
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
1st line Helpdesk/Service Desk
Salary: £16-17,000
London
This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers.
Key Responsibilities:
• All Windows environments
• In line with the Company objectives, successful delivery of the ServiceDesk to all customers
• Ability to ensure that a good service is kept to a professional standard and customer satisfaction
• Answer all IT calls from customers in a professional manner
• Ensure that all IT issues are logged via the GFI Max Focus Service Desk ticketing system and dealt with promptly
• Manage ticket system (1st line, 2nd line, escalations)
• Ensure SLA’s are met
• Complete daily checks
• Understand automated checks and monitoring with GFI RMM System
• Integrity and discretion
• Ability to think strategically and to analyse issues to identify and implement creative solutions
Skills/Experience:
• Relevant Helpdesk experience in a Business services environment
• Degree level IT qualification
• Good pass grades for English
• All Windows environments
• Active directory
• MS Exchange
• Various backup applications
• Networking knowledge
• Intellectually strong and commercially astute
• Possesses excellent written and verbal communication skills
• Ability to work flexibly to meet the needs of the business
• Integrity and discretion
Sep 09, 2016
1st line Helpdesk/Service Desk
Salary: £16-17,000
London
This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers.
Key Responsibilities:
• All Windows environments
• In line with the Company objectives, successful delivery of the ServiceDesk to all customers
• Ability to ensure that a good service is kept to a professional standard and customer satisfaction
• Answer all IT calls from customers in a professional manner
• Ensure that all IT issues are logged via the GFI Max Focus Service Desk ticketing system and dealt with promptly
• Manage ticket system (1st line, 2nd line, escalations)
• Ensure SLA’s are met
• Complete daily checks
• Understand automated checks and monitoring with GFI RMM System
• Integrity and discretion
• Ability to think strategically and to analyse issues to identify and implement creative solutions
Skills/Experience:
• Relevant Helpdesk experience in a Business services environment
• Degree level IT qualification
• Good pass grades for English
• All Windows environments
• Active directory
• MS Exchange
• Various backup applications
• Networking knowledge
• Intellectually strong and commercially astute
• Possesses excellent written and verbal communication skills
• Ability to work flexibly to meet the needs of the business
• Integrity and discretion
CVL
Loughborough, Loughborough, Leicestershire, UK
Helpdesk Support Analyst - financial software systems
Key skills:
Accounting or Finance degree or other qualification OR Knowledge of any accounting package on the market (eg OpenAccounts/Sage)
IT helpdesk experience
Application support/bespoke software support
Excellent customer service skills
Problem solving
ERP (desirable)
This is a fantastic opportunity for the right candidate to work as a Software Support Analyst with an emphasis on Accounting and Finance software. The role would suit an accounting and finance graduate that is interested in an IT role.
This role has been created due to expansion of the department, and for the right person this is a great career move with the scope to progress and gain transferable skills.
This is an opportunity with a clear progression path, with the ideal candidate being someone passionate and hardworking.
The key responsibilities are:
Deliver high level of customer satisfaction
Work to understand customer issues within the context of their business
Prioritise issues and manage customer expectations
Communicate with customers at multiple levels
Provide support, feedback and escalation during priority incidents
Gather relevant information about issues
Test & deliver software fixes
The right candidate must be:
A team player
Self driven
Able to work to deadlines
Ability to listen, ask targeted questions and extract relevant details
Flexible and hardworking
Salary £18,000 - £25,000 per annum + benefits including pension
Sep 09, 2016
Helpdesk Support Analyst - financial software systems
Key skills:
Accounting or Finance degree or other qualification OR Knowledge of any accounting package on the market (eg OpenAccounts/Sage)
IT helpdesk experience
Application support/bespoke software support
Excellent customer service skills
Problem solving
ERP (desirable)
This is a fantastic opportunity for the right candidate to work as a Software Support Analyst with an emphasis on Accounting and Finance software. The role would suit an accounting and finance graduate that is interested in an IT role.
This role has been created due to expansion of the department, and for the right person this is a great career move with the scope to progress and gain transferable skills.
This is an opportunity with a clear progression path, with the ideal candidate being someone passionate and hardworking.
The key responsibilities are:
Deliver high level of customer satisfaction
Work to understand customer issues within the context of their business
Prioritise issues and manage customer expectations
Communicate with customers at multiple levels
Provide support, feedback and escalation during priority incidents
Gather relevant information about issues
Test & deliver software fixes
The right candidate must be:
A team player
Self driven
Able to work to deadlines
Ability to listen, ask targeted questions and extract relevant details
Flexible and hardworking
Salary £18,000 - £25,000 per annum + benefits including pension
Application Support Engineer
Our client is a leading online and retail business that continues to grow at a phenomenal rate both in the UK & internationally. Down to growth an excellent opportunity has arisen within the IT Support team for a 2nd Line Application Support Engineer. This role is fundamental to the day-day operations of the business.
You will be responsible for supporting all applications used across the business, liaising with 3rd parties where relevant, reacting to live incident escalations, as well as providing 2st Line technical support & user assistance by phone, email or in person.
Day to day responsibilities:
* Progressing issues/ incidents that have been escalated from 1st line support.
* Liaising with 3rd party customers/ suppliers to ensure effective resolution of support calls.
* Escalate and liaise with 3rd line support teams, and other IT departments where necessary.
* Take ownership of high priority live issues and manage through to completion, in line with Incident Management Process.
* Assist with the day-to-day pro-active monitoring and respond to alerts from our management system.
* Ensure all IT policies and procedures are followed
* Overflow management of 1st line issues, dealing with customer enquiries, incidents and service requests.
* Manage/ participate in departmental projects when requested, and presenting findings to the team/ Management.
Skills:
* Solid background/ knowledge of Windows 7/8/10, MS Office 10/13/365, Exchange & Active Directory.
* Basic knowledge of DNS/ DHCP.
* Previous experience with HP Data Protector Manager and NetBackup.
* Basic knowledge & experience of Windows Server 2003/08/12 and VMware advantageous.
* Operated in an environment where Change Control is strictly adhered to.
* Previous experience on a busy, fast-paced IT Helpdesk preferable.
* Excellent written and oral communication skills.
* Excellent stakeholder management and customer facing skills
Sep 09, 2016
Application Support Engineer
Our client is a leading online and retail business that continues to grow at a phenomenal rate both in the UK & internationally. Down to growth an excellent opportunity has arisen within the IT Support team for a 2nd Line Application Support Engineer. This role is fundamental to the day-day operations of the business.
You will be responsible for supporting all applications used across the business, liaising with 3rd parties where relevant, reacting to live incident escalations, as well as providing 2st Line technical support & user assistance by phone, email or in person.
Day to day responsibilities:
* Progressing issues/ incidents that have been escalated from 1st line support.
* Liaising with 3rd party customers/ suppliers to ensure effective resolution of support calls.
* Escalate and liaise with 3rd line support teams, and other IT departments where necessary.
* Take ownership of high priority live issues and manage through to completion, in line with Incident Management Process.
* Assist with the day-to-day pro-active monitoring and respond to alerts from our management system.
* Ensure all IT policies and procedures are followed
* Overflow management of 1st line issues, dealing with customer enquiries, incidents and service requests.
* Manage/ participate in departmental projects when requested, and presenting findings to the team/ Management.
Skills:
* Solid background/ knowledge of Windows 7/8/10, MS Office 10/13/365, Exchange & Active Directory.
* Basic knowledge of DNS/ DHCP.
* Previous experience with HP Data Protector Manager and NetBackup.
* Basic knowledge & experience of Windows Server 2003/08/12 and VMware advantageous.
* Operated in an environment where Change Control is strictly adhered to.
* Previous experience on a busy, fast-paced IT Helpdesk preferable.
* Excellent written and oral communication skills.
* Excellent stakeholder management and customer facing skills
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
Sep 09, 2016
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
3rd Line Support - Brighton
We are currently working with Brighton client who seek an experienced individual to work within their Infrastructure report function. Our client is currently undergoing a huge IT transformation. As a growing business there is significant investment within their IT estate.
You will be working autonomously, within a team of like minded professionals, in a vibrant environment.
Our client is a big advocate in cutting edge technology. The ideal candidate will have experience working at 3rd line support level or a helpdesk manager.
Roles and Responsibilities:
* Take ownership and responsibility for networking / infrastructure problems and deal with issues proactively
* Participate in the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, in line with business support needs and requirements, being hands on where required.
* Monitor and test system performance; prepare and deliver system performance statistics and reports in line with business support requirements.
* Provide support to the Windows Server Infrastructure team including support of the hosted server infrastructure.
* Engaging with business users, stakeholders both technically and non technically.
* Investigation of repeat failures and establishing root cause.
* Able to work independently without supervision
Skills and Experience:
Essential:
* Advanced knowledge of vitalisation (VMware 5.5 and above)
* Strong understanding of storage and MS technologies
* Previous experience of taking queries from Level 2 engineers
* Excellent communications skills (written and verbal)
* Able to prioritise and executive tasks in a high pressure environment
* Good working knowledge of Windows Server. 2012/2008R2/2003 and Active Directory.
* Familiar with Firewall systems
* Experience of I.P. telephony,
Desirable:
* Microsoft, cisco or VMware qualifications
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 09, 2016
3rd Line Support - Brighton
We are currently working with Brighton client who seek an experienced individual to work within their Infrastructure report function. Our client is currently undergoing a huge IT transformation. As a growing business there is significant investment within their IT estate.
You will be working autonomously, within a team of like minded professionals, in a vibrant environment.
Our client is a big advocate in cutting edge technology. The ideal candidate will have experience working at 3rd line support level or a helpdesk manager.
Roles and Responsibilities:
* Take ownership and responsibility for networking / infrastructure problems and deal with issues proactively
* Participate in the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, in line with business support needs and requirements, being hands on where required.
* Monitor and test system performance; prepare and deliver system performance statistics and reports in line with business support requirements.
* Provide support to the Windows Server Infrastructure team including support of the hosted server infrastructure.
* Engaging with business users, stakeholders both technically and non technically.
* Investigation of repeat failures and establishing root cause.
* Able to work independently without supervision
Skills and Experience:
Essential:
* Advanced knowledge of vitalisation (VMware 5.5 and above)
* Strong understanding of storage and MS technologies
* Previous experience of taking queries from Level 2 engineers
* Excellent communications skills (written and verbal)
* Able to prioritise and executive tasks in a high pressure environment
* Good working knowledge of Windows Server. 2012/2008R2/2003 and Active Directory.
* Familiar with Firewall systems
* Experience of I.P. telephony,
Desirable:
* Microsoft, cisco or VMware qualifications
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
System / Desktop Support Engineer - 3 months - Hertfordshire / North London area - Negotiable Rate
An NHS organising is looking to recruit for a System Support Engineer.
If you match the following criteria below, please apply:
* Services Helpdesk Calls
* Dealing with issues
* Creating permissions / user accounts
* Strong Microsoft experience
* NHS experience is useful also
This role is to start ASAP so please email updated CV's
Regards
Sep 09, 2016
System / Desktop Support Engineer - 3 months - Hertfordshire / North London area - Negotiable Rate
An NHS organising is looking to recruit for a System Support Engineer.
If you match the following criteria below, please apply:
* Services Helpdesk Calls
* Dealing with issues
* Creating permissions / user accounts
* Strong Microsoft experience
* NHS experience is useful also
This role is to start ASAP so please email updated CV's
Regards
Delpdesk, 1st & 2nd line, MAC, Windows, SCCM
Desktop Support / 1st Line & 2nd Line support.
My client, an industry leading Media company based in Central London, is looking for a talented Desktop Engineer with strong technical and customer services skills.
The successful candidate will have experience working across both MAC and Windows environments, must be comfortable working in a high pressured environment, and have the ability to deal with difficult and demanding customers.
The key skills required:
* MAC OS
* Windows 7
* Exchange
* Editorial software
This role is on a shift pattern
The opportunity is working at a fantastic organisation that give their employees an incredible opportunity to gain exposure to cutting edge technologies, working with highly talented team members.
If this role appeals to you, please get back in touch ASAP with your CV.
Kind regards
Boston Hale
Delpdesk, 1st line & 2nd line, MAC, Windows, SCCM
Sep 09, 2016
Delpdesk, 1st & 2nd line, MAC, Windows, SCCM
Desktop Support / 1st Line & 2nd Line support.
My client, an industry leading Media company based in Central London, is looking for a talented Desktop Engineer with strong technical and customer services skills.
The successful candidate will have experience working across both MAC and Windows environments, must be comfortable working in a high pressured environment, and have the ability to deal with difficult and demanding customers.
The key skills required:
* MAC OS
* Windows 7
* Exchange
* Editorial software
This role is on a shift pattern
The opportunity is working at a fantastic organisation that give their employees an incredible opportunity to gain exposure to cutting edge technologies, working with highly talented team members.
If this role appeals to you, please get back in touch ASAP with your CV.
Kind regards
Boston Hale
Delpdesk, 1st line & 2nd line, MAC, Windows, SCCM
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Helpdesk Analyst/1st line support- Manchester - Trafford
Helpdesk Analyst, 1st line support, IT Support, Windows Server, Active Directory, Networking, TCP/IP, DNS, DHCP, Desktop Support
Helpdesk Analyst/1st Line support Engineer required to join a rapidly expanding company in Trafford Park Manchester.
In this role you, will act as a member of the IT team working alongside three other support specialists. You will also work with the wider IT team of ten. The job has arisen as the current incumbent is moving abroad, so they are keen to make a quick appointment. You will get involved in the busy helpdesk troubleshooting over 40 requests a day. This is a great chance for an outgoing and dynamic individual who is looking to keep busy and learn new technologies. There will also be the a chance to progress and develop your skills, leading to a more senior post over time. Candidate interested in applying should have experience in most of the following:
** Few years of commercial IT support experience
**Windows server 2008 and above
** Active directory - setting up new users, password resets
** Networking knowledge on TCP/IP, DNS, DHCP etc.
** Windows Desktop Operating Systems, such as Windows 7/8, 32 & 64 bit
** Installation of new PC's/ laptops/ printers
If you are keen to hear more about the position, please apply and call Lewis Black
Sep 09, 2016
Helpdesk Analyst/1st line support- Manchester - Trafford
Helpdesk Analyst, 1st line support, IT Support, Windows Server, Active Directory, Networking, TCP/IP, DNS, DHCP, Desktop Support
Helpdesk Analyst/1st Line support Engineer required to join a rapidly expanding company in Trafford Park Manchester.
In this role you, will act as a member of the IT team working alongside three other support specialists. You will also work with the wider IT team of ten. The job has arisen as the current incumbent is moving abroad, so they are keen to make a quick appointment. You will get involved in the busy helpdesk troubleshooting over 40 requests a day. This is a great chance for an outgoing and dynamic individual who is looking to keep busy and learn new technologies. There will also be the a chance to progress and develop your skills, leading to a more senior post over time. Candidate interested in applying should have experience in most of the following:
** Few years of commercial IT support experience
**Windows server 2008 and above
** Active directory - setting up new users, password resets
** Networking knowledge on TCP/IP, DNS, DHCP etc.
** Windows Desktop Operating Systems, such as Windows 7/8, 32 & 64 bit
** Installation of new PC's/ laptops/ printers
If you are keen to hear more about the position, please apply and call Lewis Black
Looking for a Junior/1st Line Technical Support Engineer to join a great, expanding business in the Bradford / Bingley area. You'll be offered great opportunities to learn new skills and progress your career.
The successful 1st line engineer / helpdesk advisor will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with/have an understanding of technologies such as Windows 7/8/10 Desktops, Windows Servers, Virtualisation (vmware/citrix) Active Directory and Microsoft Exchange.
Full training, both on the job by a team of highly skilled colleagues, and also external professional Microsoft courses will be provided, with genuine opportunity for quick progression within an expanding business, where you can expand your technical abilities and begin to work with servers, networks, and cloud/virtualisation technologies.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
Looking for a Junior/1st Line Technical Support Engineer to join a great, expanding business in the Bradford / Bingley area. You'll be offered great opportunities to learn new skills and progress your career.
The successful 1st line engineer / helpdesk advisor will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with/have an understanding of technologies such as Windows 7/8/10 Desktops, Windows Servers, Virtualisation (vmware/citrix) Active Directory and Microsoft Exchange.
Full training, both on the job by a team of highly skilled colleagues, and also external professional Microsoft courses will be provided, with genuine opportunity for quick progression within an expanding business, where you can expand your technical abilities and begin to work with servers, networks, and cloud/virtualisation technologies.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
An excellent opportunity has arisen to work for our successful client based in Stoke on Trent, working within their IT department. The successful IT Support Graduate will have excellent communication skills and must be educated to graduate level. As this role has become available due to expansion, this is an exciting time to join this forward thinking and successful business.
As the IT Support Graduate, you will be:
* Dealing with various helpdesk queries regarding the internal CRM and databases used
* Logging all tasks using the helpdesk tracking system
* Ensuring tasks are resolved in an efficient, professional manner
* Supporting in the development of the IT systems
The successful IT Support Graduate will have:
* Must be educated to degree level
* Previous experience within a similar role would be a distinct advantage
* Excellent communication skills both verbal and written.
* Flexible and hardworking
* Ability to learn new systems and processes
* A team player, with an efficient and proactive approach.
* Smart appearance and professional attitude
What are we offering?
* Salary £14,000
* 20 Days Holiday + Bank Holidays
* Free Car Parking
* Training and support provided
* Great progression opportunities
* Monday to Friday, 37.5 hours a week
Application Process
Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.
What Next?
If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Sarah or Catriona. They will be more than happy to talk your through the role and answer any questions you have.
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
If you have not heard back within 10 working days please assume your job application has been unsuccessful
In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
Sep 09, 2016
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
An excellent opportunity has arisen to work for our successful client based in Stoke on Trent, working within their IT department. The successful IT Support Graduate will have excellent communication skills and must be educated to graduate level. As this role has become available due to expansion, this is an exciting time to join this forward thinking and successful business.
As the IT Support Graduate, you will be:
* Dealing with various helpdesk queries regarding the internal CRM and databases used
* Logging all tasks using the helpdesk tracking system
* Ensuring tasks are resolved in an efficient, professional manner
* Supporting in the development of the IT systems
The successful IT Support Graduate will have:
* Must be educated to degree level
* Previous experience within a similar role would be a distinct advantage
* Excellent communication skills both verbal and written.
* Flexible and hardworking
* Ability to learn new systems and processes
* A team player, with an efficient and proactive approach.
* Smart appearance and professional attitude
What are we offering?
* Salary £14,000
* 20 Days Holiday + Bank Holidays
* Free Car Parking
* Training and support provided
* Great progression opportunities
* Monday to Friday, 37.5 hours a week
Application Process
Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.
What Next?
If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Sarah or Catriona. They will be more than happy to talk your through the role and answer any questions you have.
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
If you have not heard back within 10 working days please assume your job application has been unsuccessful
In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
A great opportunity to join a busy team responding to telephone and email requests for financial software support; investigating and providing resolution to queries through to completion.
Alongside your team, as a Support Analyst you will be logging calls onto an internal system, testing new software functionality and assisting with remote telephone training for new users.
This role will suit an IT Graduate with a qualification in Computer Sciences/Programming or similar. Previous Help Desk Support experience is definitely advantageous but excellent customer service experience gained within a financial services environment will also be considered.
You will need an understanding and awareness of databases and a confident working knowledge of MS Office (particularly Excel). SQL experience is also required.
An excellent benefits package is offered, together with an innovative forward thinking working environment. Our client continues to grow and offer development and internal career progression opportunities.
Please apply today without delay for an immediate response; all applications will be replied to. This is a super opportunity; not to be missed
Sep 09, 2016
A great opportunity to join a busy team responding to telephone and email requests for financial software support; investigating and providing resolution to queries through to completion.
Alongside your team, as a Support Analyst you will be logging calls onto an internal system, testing new software functionality and assisting with remote telephone training for new users.
This role will suit an IT Graduate with a qualification in Computer Sciences/Programming or similar. Previous Help Desk Support experience is definitely advantageous but excellent customer service experience gained within a financial services environment will also be considered.
You will need an understanding and awareness of databases and a confident working knowledge of MS Office (particularly Excel). SQL experience is also required.
An excellent benefits package is offered, together with an innovative forward thinking working environment. Our client continues to grow and offer development and internal career progression opportunities.
Please apply today without delay for an immediate response; all applications will be replied to. This is a super opportunity; not to be missed
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Sep 09, 2016
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Working on behalf of a Cloud Services Company based in Farnborough Aatom recruitment are looking for an experienced NOC Engineer on a permanent basis. Salary £25-35K depending on experience.
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too!
Key Responsibilities
* As a senior member of the NOC, you will be expected to technically mentor your team, prioritising work to meet service targets including: ◦Performing second pass problem determination and troubleshooting of all Incidents.
◦Making recommendations and taking recovery actions as directed.
◦Execution of Changes and Restores.
◦Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
* Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
* This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Essential Experience
* Proven successful track record of within the IT or related industry
* Excellent OS skills (Windows/Linux)
* Working knowledge of VMWare and virtualisation
* Working knowledge of Network technologies
* Proven analytical skills
* Experience of running a business critical platform in a 24/7 environment
* Experience with helpdesk tools within an ITIL environment.
* Disciplined, organised and self-motivated.
* Excellent Communication skills
* Keen attention to detail
* Strong customer service orientation
* Ideally Degree qualified
Base salary + Shift allowance of £5.3k + Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
Benefits
Pension, Parking, Commission/Bonus, Childcare Vouchers
Key skills
Excellent OS skills (Windows/Linux), Working knowledge of VMWare and virtualisation, Working knowledge of Network technologies, Experience of running a business critical platform in a 24/7 environment, Experience with helpdesk tools within an ITIL environment
Sep 09, 2016
Working on behalf of a Cloud Services Company based in Farnborough Aatom recruitment are looking for an experienced NOC Engineer on a permanent basis. Salary £25-35K depending on experience.
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too!
Key Responsibilities
* As a senior member of the NOC, you will be expected to technically mentor your team, prioritising work to meet service targets including: ◦Performing second pass problem determination and troubleshooting of all Incidents.
◦Making recommendations and taking recovery actions as directed.
◦Execution of Changes and Restores.
◦Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
* Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
* This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Essential Experience
* Proven successful track record of within the IT or related industry
* Excellent OS skills (Windows/Linux)
* Working knowledge of VMWare and virtualisation
* Working knowledge of Network technologies
* Proven analytical skills
* Experience of running a business critical platform in a 24/7 environment
* Experience with helpdesk tools within an ITIL environment.
* Disciplined, organised and self-motivated.
* Excellent Communication skills
* Keen attention to detail
* Strong customer service orientation
* Ideally Degree qualified
Base salary + Shift allowance of £5.3k + Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
Benefits
Pension, Parking, Commission/Bonus, Childcare Vouchers
Key skills
Excellent OS skills (Windows/Linux), Working knowledge of VMWare and virtualisation, Working knowledge of Network technologies, Experience of running a business critical platform in a 24/7 environment, Experience with helpdesk tools within an ITIL environment
Installation Engineer
Looking for an experienced and professional Lead Installation Engineer to provide a clear and defined resource to undertake both builds and installations to the highest standards and to pass this level of knowledge and skill base on to other engineers by mentoring, coaching, training and support.
Key tasks / responsibilities:
• Provide a full and exact installation service in line with current specifications and instructions for respective clients
• Provide training and support to other engineers (mainly but not exclusively contractors)
• Provide both in hours and out of hours support by telephone and on site resource if required
• Support the build both on-site and at site as demand requires
• Support the repair function both on and off-site as demand requires
• Support the Technical Department and other departments when required to meet the needs of the business
• To provide both in and out of hours support to engineers and clients for defined business streams by telephone and on site as required, becoming central to services proposition
Required Knowledge:
• Deployed Hardware
• Configuration
• Windows
• Network and Wireless
• Cat 5e and 6 Cabling
• Complex installs such as DS and Kiosks
• H&S Compliance CSCS MEWP etc
• Hardware
• Configuration of EPoS
• Configuration and software loads
• Windows
• ADSL and Network
• Cabling/connections
• Kiosk build and configuration
• Diagnostic processes
Skills
• Excellent Oral Communication
• Problem Solver
• Provides Positive Feedback to Clients
• Manages Time Effectively
• Good Organiser
• Good Administration skills
• Practical fitting skills (counters etc)
• Escalates at correct juncture
Essential Education and Experience:
• Educated to GCSE Standard
• 3 Years’ installation/engineer experience
• CSCS Card
• Working at height/ladders training
Desirable
• Experience in EPOS installations
• Engineering and repair experience
• Educated to A Level standard
• A Mechanical Engineering Qualification
• Helpdesk or training experience
• MEWP Certification
OTHER RELEVANT INFORMATION:
• Full Driving Licence
• A level of physical fitness is indicated as lifting is required
Sep 09, 2016
Installation Engineer
Looking for an experienced and professional Lead Installation Engineer to provide a clear and defined resource to undertake both builds and installations to the highest standards and to pass this level of knowledge and skill base on to other engineers by mentoring, coaching, training and support.
Key tasks / responsibilities:
• Provide a full and exact installation service in line with current specifications and instructions for respective clients
• Provide training and support to other engineers (mainly but not exclusively contractors)
• Provide both in hours and out of hours support by telephone and on site resource if required
• Support the build both on-site and at site as demand requires
• Support the repair function both on and off-site as demand requires
• Support the Technical Department and other departments when required to meet the needs of the business
• To provide both in and out of hours support to engineers and clients for defined business streams by telephone and on site as required, becoming central to services proposition
Required Knowledge:
• Deployed Hardware
• Configuration
• Windows
• Network and Wireless
• Cat 5e and 6 Cabling
• Complex installs such as DS and Kiosks
• H&S Compliance CSCS MEWP etc
• Hardware
• Configuration of EPoS
• Configuration and software loads
• Windows
• ADSL and Network
• Cabling/connections
• Kiosk build and configuration
• Diagnostic processes
Skills
• Excellent Oral Communication
• Problem Solver
• Provides Positive Feedback to Clients
• Manages Time Effectively
• Good Organiser
• Good Administration skills
• Practical fitting skills (counters etc)
• Escalates at correct juncture
Essential Education and Experience:
• Educated to GCSE Standard
• 3 Years’ installation/engineer experience
• CSCS Card
• Working at height/ladders training
Desirable
• Experience in EPOS installations
• Engineering and repair experience
• Educated to A Level standard
• A Mechanical Engineering Qualification
• Helpdesk or training experience
• MEWP Certification
OTHER RELEVANT INFORMATION:
• Full Driving Licence
• A level of physical fitness is indicated as lifting is required
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
Sep 09, 2016
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
1st Line - IT Support - Helpdesk - Active Directory
Premier IT are currently recruiting for company based near Winchester that are looking for a 1st Line Support Engineer. The rate for this role is £15.00 per hour and then £23,000 per annum after the 3 month contract.
The ideal candidate will have the following skill set:
* Active Directory
* Knowing when to escalate calls to 2nd and 3rd Line engineers.
* Appropriate level experience of a busy 1st tier Service Desk operation.
* Good application support experience with a proven ability to learn new and complex software applications.
* Ability to work under pressure and deal with several problems simultaneously.
* Demonstrable understanding of the ITIL Service Management framework and an appreciation of the complimentary quality standard ISO/IEC 20000.
* 1st Line Support Experience
If you think that you would be suitable for this role please apply.
1st Line - IT Support - Helpdesk - Active Directory
Premier are acting as an employment agency
Sep 09, 2016
1st Line - IT Support - Helpdesk - Active Directory
Premier IT are currently recruiting for company based near Winchester that are looking for a 1st Line Support Engineer. The rate for this role is £15.00 per hour and then £23,000 per annum after the 3 month contract.
The ideal candidate will have the following skill set:
* Active Directory
* Knowing when to escalate calls to 2nd and 3rd Line engineers.
* Appropriate level experience of a busy 1st tier Service Desk operation.
* Good application support experience with a proven ability to learn new and complex software applications.
* Ability to work under pressure and deal with several problems simultaneously.
* Demonstrable understanding of the ITIL Service Management framework and an appreciation of the complimentary quality standard ISO/IEC 20000.
* 1st Line Support Experience
If you think that you would be suitable for this role please apply.
1st Line - IT Support - Helpdesk - Active Directory
Premier are acting as an employment agency
Rational Suite Developer - RTC/RQM
Contract: 8 months, Location: Coventry & Warwickshire
Rate: £37.80ph Ltd/Umbrella Company
As the successful Developer who has in-depth experience of the IBM Rational suite of tools (preferably RTC/RQM and Doors) and the ability to configure the toolset. Working in the Electronic Systems and Software team which is part of the Product Lifecycle Management (PLM) department that is responsible for all aspects of the Tools and Technologies used in this Electronic Systems and Software domain
Area of Responsibility
Development of consistent methodologies for RTC and to ensure integration of RTC with other tools sets including Doors and RQM.
Administration of IBM RTC including technical support and develop of best practise methods
Support development and introduction of best practise for Software Development including AGILE/SCRUM methodologies.
Pro-actively support the continuous improvement of PMTI methods by working closely with stakeholders, including IT and software suppliers.
Provide cover for administrative duties on IBM ClearCase and ClearQuest applications.
Provide general administration duties to support team including preparation of metrics as required
Key tasks:
Progressively develop the RTC application to best practice through introduction of incremental improvements to the application against project timelines.
To provide operational support of the RTC application. To receive and respond to helpdesk calls and facilitate users to access and optimally use the application. To transfer project activities to business as usual.
Act as the interface for the RTC application with customers and other third parties including IBM.
Provide secondary support for associated application such as ClearCase and CleaarQuest.
Produce and deliver as required training materials, including Tips and Techniques, to promote and ensure best practise of the application.
Interface to and integrate the clients community with the Electronic Systems and Software and extended PLM team.
Deliver specific initiatives as small projects acting in the role of project manager to methodologies of PLM team.
Knowledge / Experience
Knowledge of RTC application preferably with experience gained in role as an administrator
Knowledge of RQM and Doors application
Knowledge of best practices for Software Development and specifically for Software Configuration Management
Ability to manage and structure complex tasks though logical systems of working.
Knowledge, experience or understanding of Office tools (Microsoft PowerPoint, Visio, and Excel)
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
Sep 09, 2016
Rational Suite Developer - RTC/RQM
Contract: 8 months, Location: Coventry & Warwickshire
Rate: £37.80ph Ltd/Umbrella Company
As the successful Developer who has in-depth experience of the IBM Rational suite of tools (preferably RTC/RQM and Doors) and the ability to configure the toolset. Working in the Electronic Systems and Software team which is part of the Product Lifecycle Management (PLM) department that is responsible for all aspects of the Tools and Technologies used in this Electronic Systems and Software domain
Area of Responsibility
Development of consistent methodologies for RTC and to ensure integration of RTC with other tools sets including Doors and RQM.
Administration of IBM RTC including technical support and develop of best practise methods
Support development and introduction of best practise for Software Development including AGILE/SCRUM methodologies.
Pro-actively support the continuous improvement of PMTI methods by working closely with stakeholders, including IT and software suppliers.
Provide cover for administrative duties on IBM ClearCase and ClearQuest applications.
Provide general administration duties to support team including preparation of metrics as required
Key tasks:
Progressively develop the RTC application to best practice through introduction of incremental improvements to the application against project timelines.
To provide operational support of the RTC application. To receive and respond to helpdesk calls and facilitate users to access and optimally use the application. To transfer project activities to business as usual.
Act as the interface for the RTC application with customers and other third parties including IBM.
Provide secondary support for associated application such as ClearCase and CleaarQuest.
Produce and deliver as required training materials, including Tips and Techniques, to promote and ensure best practise of the application.
Interface to and integrate the clients community with the Electronic Systems and Software and extended PLM team.
Deliver specific initiatives as small projects acting in the role of project manager to methodologies of PLM team.
Knowledge / Experience
Knowledge of RTC application preferably with experience gained in role as an administrator
Knowledge of RQM and Doors application
Knowledge of best practices for Software Development and specifically for Software Configuration Management
Ability to manage and structure complex tasks though logical systems of working.
Knowledge, experience or understanding of Office tools (Microsoft PowerPoint, Visio, and Excel)
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
