245 Helpdesk jobs

Our client is a successful supplier of IT solutions for businesses ranging from small, independent businesses to large, international corporations. They are seeking a 2nd Line IT Helpdesk Analyst to work in our busy support department based in Feltham Middlesex. The successful candidate will join the team of IT Analysts and provide day to day technical support to their clients who use a wide, varied and interesting range of technologies. Candidates must be able to provide IT support for Windows PCs, Applications and Printers as well as perform Server administration. Any macOS support experience would be a huge benefit. The successful candidate will gain huge amounts of experience and exposure to new technologies, and become a member of a deeply knowledgeable team where training and certification is pushed as standard. Our client is looking for someone who can integrate with their existing team and be part of the successful journey, showing passion and ensuring each client/customer spoken to feels valued. The ideal candidate will have the following essential skills: Already have working commercial experience in a similar IT role. Good communication skills both verbal and written. The ability to work independently or as part of a team. Have the ability to multitask and work in a fast paced environment. Have a good eye for detail. A good attitude with a genuine interest in IT. The desire for self improvement and growth. The desire to succeed both individually and as a team. A Full UK driving license. Desired technical skills: Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Support experience with Microsoft Windows 10 and 11 including OS installation. Support experience with macOS. Office 365 Administration Skills. Active Directory Administration Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience with Windows Server. Experience with Virtualisation technologies. Understanding of Network protocols, services and appliances: DNS, DHCP, NPS, TCP/IP, Firewalls, Switches.

Role: 2x IT 1st Line Engineers Location: Burgess Hill Salary: £22,000 Our client is a successful, privately owned IT company based in the Burgess Hill area. They have exciting opportunities for two forward thinking IT 1st Line Technicians to join their expanding team. This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development. As a 1st Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs this role will be suited for someone coming from a similar role who is used to working in a fast paced environment. You will be responding to inbound support Emails and callsYou will provide excellent customer service keeping clients up to date with any issues.You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.You will be required to carry out site visits and on-site trouble shooting when required.For this 1st Line Support Technician role you will need to be pro-active with a can do attitude.You will have excellent customer service skills and have a friendly but professional approach.You will need to have a keen interest in developing a career in ITYou will ideally have 12-months IT experience OR have recently studied an IT qualification and be looking for your first IT job In return this company is offering a great opportunity to work for a friendly, successful business with the opportunity to build a strong and stable career.They are offering a competitive salary, depending on experienceCompany Pension Scheme For more information on this role, please contact James at Jago Consultants IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support

Company Info Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services. With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes. Job Purpose To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications. The Team The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands. Position summary The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends. Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary. Key responsibilities for this role include but not are not limited to: To Serve as first point of contact for IT Support within the organisation Installing, configuring and maintaining software and hardware components of computer and network systems Responding in a timely manner to service issues and requests Diagnosing and troubleshooting software and hardware issues To report on the status of all system and network operations processes and identify improvements where possible. Repairing and replacing damaged computer, printing and network components Maintain existing Google Applications built with Google Apps Script. Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures. To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices) To Record and maintain accurate records on the IT ServiceDesk system To assist in the production of IT Reports to support business requirements Testing New Hardware and software before full scale installation Provide out of hours IT support as agreed on a rotational basis Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required To provide training to new staff members on current systems and on new systems which may be introduced To attend training sessions as directed by your line manager To want to learn and be a team player The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.   Candidate Requirements: The Web Developer will already have some and aspire to all the following attributes… The ideal candidate will: Minimum of 4 Years in an IT Service Support Role Ideally be Microsoft Certified Professional accredited, though a thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential Be personable and able to interact with others across a wide range of technical skills Possess excellent organisational and time management skills Be experienced across a broad range of Information Technology Ideally have experience of using Google Workspace to support a business. Full driving licence, car and willing to drive as part of satellite location support. Effective Written and Oral communication Skills Ability to manage own time and deal with multiple tasks efficiently Excellent Interpersonal and customer care Skills Strong Problem Solving Skills An ability to assess each employees IT Knowledge level Logical Thinker Good Analytical and Problem Solving Skills Ability to attend work punctually and reliably Desire to learn and be an effective Team member

Are you a whizz with technology with a passion for how it can empower a business? Then we have the job for you! We are on the hunt for some more awesomeness to join our fabulous Employee Technology team! We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We see the solution as an assortment of loops; each one refined to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that's where you come in. Your job? It's simple. To empower and protect our employees with the technology they need to not only succeed but exceed all day, every day. So, what will you be doing on the day-today then?! Primary areas of responsibility - Support will involve giving 1st line technical support to end users - Using the IT Helpdesk system to track and monitor all logged support calls - Building, fixing and upgrading hardware, including desktops, laptops - Resolving software and application issues - Maintaining stock and inventory - Supporting offsite and onsite staff in all IT and hardware issues - Being involved and supporting IT implementation (Office 365, Windows 10 etc.) So, what experience will you need? - Basic knowledge of Windows and Office365, end user hardware (laptops and peripherals) and mobile devices (iPads and iPhones) - Self-motivated and keen to develop, with a willingness and desire to learn - Excellent organisational skills with the ability to prioritise - Technical troubleshooting and logical problem solving - Thinking laterally (identifying non-technical solutions for user's issues) - Learning and adopting new technologies - Adapting to change, working quickly and efficiently - Communicating with users politely and professionally - Working well under pressure, keeping calm and maintaining poise during critical situations - Working as part of a team to achieve the goals of the team Please note, due to the nature of this role there is a requirement to be in one of our offices to assist employees. So, what is in it for me? · Access to our own award-winning online benefits scheme. · Great team and social events. · 25 Days holiday, plus the bank holidays! · Your Birthday Day off! · GIP up to 75% · EAP Access · Life assurance x 4 · Virtual GP Access

Our client are a global investment and accounting service which predominantly look after private equity fund clients. Client Details This is a great opportunity for a driven and talented individual to make a real difference and to develop as part of a dedicated and professional team. The IT assistant will have responsibility for supporting the global IT function. There will be scope for improving the IT function and processes whilst ensuring that our IT solutions are effective and sustainable. Description IT Assistant London, will be responsible for: Managing IT helpdesk calls in order to ensure all are identified, received, documented, distributed, and corrected. O365 administration. Mimecast administration. Evaluating user and business needs and ensuring that IT solutions are provided at all times Maintaining working relationships with vendors and third party providers Scheduling software and hardware upgrades and in consultation with relevant third parties. Facilitating the provision of secure access to the network for remote users Profile IT Assistant London, will have: Strong ability to solve practical problems and deal with a variety of situations. Strong decision-making skills. Experience of effectively presenting information to users Excellent interpersonal and communication skills. Highly organised with good time management and planning skills. Experience troubleshooting office network issues & strong IT skills Job Offer Required Technical Knowledge/Skills: Strong technical knowledge of Active Directory, O365 including Outlook. Knowledgeable on terminal services, network infrastructure and network patching. Knowledge of MS Office 365.

1st Line Engineer - Altrincham - £22,000 - £25,000 My client, a Fintech specialising in SaaS is looking for an 1st Line Engineer to join their technical support team. Enjoying a period of exciting growth, you will join to focus on IT and App Support throughout the business. With over 200 employees, 20 in IT, this is a fantastic opportunity to develop your technical career. We are looking for a passionate individual to come on board to provide both efficient technical support and excellent customer support. You will also have a change to get involved with improvement projects, where you can offer your input to positively improve service delivery within the business. Your primary responsibilities will be technical support in a Windows environment, monitoring the helpdesk and supporting a selection of bespoke applications. Benefits; -Generous holiday allowance + bank holidays. -Employer matched pension scheme. -Free on-Site parking. -Paid training and certifications. -Excellent career progression opportunities within multiple sections of the industry eg, Development, Infrastructure. Required from you; -Good communication, interpersonal and problem-solving skills. -Ability to work with stakeholders to provide efficient support. -Understanding of Windows desktop & hardware

Roc Search's Client is currently recruiting for a 1st line IT Helpdesk Engineer to work for a client of mine in Manchester. Essential: 1st Line experience/IT Helpdesk Active Directory Exchange Office 2010 Location : Onsite in Manchester Job Type: Contract Rate: £ 110 - 120/day Duration: 6 months Apply now for immediate consideration. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.

SQL BI Developer Hybrid working options currently available Our client who are a leading UK banking organisation have an exciting opportunity to join their BI team at their head office in the Solihull area. The role will require you to develop Business Intelligence solutions and business models to assist and support the growth of the company. To support the business operation by developing, administering and supporting the SQL Servers that produce daily Management Information (MI) used throughout the business. Role responsibilities: Develop Business Intelligence solutions that align with the corporate strategy Participate in the support of BI systems as part of operational and helpdesk processes Ensure SQL Servers are sufficiently flexible to respond to business needs Ensure adequate testing and validation of changes and new development Work with the business to develop clear requirements and working with the relevant development team(s) to deliver appropriate solutions Fully understand the MI reporting requirements of the business, challenging thinking as appropriate Advise the business of the most effective way to provide the required information in a timely manner Use a range of tools to meet the Business Intelligence needs of the business Develop new information systems using appropriate toolsets to allow users to self-service their reporting requirements. Work with other departments to develop new business models and provide support to existing models Skills required: Ability to work alone and as part of a team Experience in Power BI Thorough knowledge of SQL Server 2016/2019 including but not limited to: Management Studio Reporting Services Analysis Services Integration Services Full software life cycle knowledge Requirements Design Development Testing Implementation Knowledge of data warehouses and data marts Time Management skills Excellent communication skills Able to write and troubleshoot SQL Code and design (stored procedures, functions, tables, views, triggers, indexes, constraints) SQL BI Developer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Service Desk Team Lead - MSP - Leeds - £35K An IT Service Desk Team Lead with strong knowledge and experience of implementing aspects of the ITIL framework and proven experience within a similar managerial/lead role is required to join a Microsoft Gold Partner at their Leeds office. As the IT Service Desk Team Lead, you will be responsible in the supervision, management and general motivating of an IT Service Desk team of roughly 10 Technicians. As the IT Service Desk Team Lead, you will possess: Previous experience in a similar managerial/lead role and overseeing team performance knowledge and experience of implementing aspects of the ITIL framework Experience guiding a team to follow relevant policies and ensuring that SLAs are met A passion for customer service with excellent communication skills, both verbal and written Good time management and organisational skills Flexible approach to working Ability to meet deadlines and be responsive to staff needs The position is a role that requires facing both internal and external stakeholders, that you establish and manage expectations within the business to a high standard. The roles and responsibilities include: Ensuring that the IT Service Desk team follow relevant policies and processes to ensure that SLAs are met Being the single point of contact for aligned customers and driving customer service experience Acting as a point of escalation for any customers who express concerns or queries Delivering 1 to 1 meetings with staff, team meetings and daily huddles Continuously looking for areas of improvement of the Service desk processes Prioritising service desk workload to ensure that deadlines and targets are met, arranging the occasional customer site visit. With the service desk growing across their 4 sites in the UK, now is an exciting time to join. Standard hours are 9am-5:30pm, with the Support hours operating between 7-7 on a rota-pattern. Company benefits for this position include: Starting salary up to £35,000 23 days annual leave + plus Bank Holidays, rising to 25 Option to buy additional holidays Generous pension package Birthday off Progression and Development - chance to earn accreditations Private health care plan - Bupa Plus much more To apply, press apply now or send your CV to . com. Feel free to add me on LinkedIn or call me on for more information Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Leeds, West Yorkshire, Wakefield, Bradford, Batley, Heckmondwike, Mirfield, Morley, IT Support, IT Service desk, IT helpdesk, help desk, Cloud, Office 365 Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Helpdesk Analyst - Leading Global Accountancy Firm - Manchester. Prestigious opportunity with a Global Accountancy Firm for a Helpdesk Analyst for our Manchester office. As one of our Helpdesk Analysts you will provide a customer focused service across our existing and future client base. You will provide support, administration and development of the systems to ensure that issues are dealt with efficiently and effectively within SLA targets, helping to ensure the system and associated business processes meet business requirements. Strong technical and problem solving abilities will be critical in identifying solutions and assisting with any issues as they arise. The role is predominantly based within UK working hours (09:00 to 17:30) with no travel expected. However, due to the nature of the services provided, some flexibility around these hours will be required based on global support requirements. Responsibilities: Helpdesk / Issue support & resolution Provision of a "triage" application support service - assist with resolution of any system issues, with more complex problems escalated to third party support Error monitoring - Monitoring of application errors, e.g. failed data loads, stuck workflow items. Either resolve as identified or escalate to third party support. Log and update Incidents and Requests (within the ticket management tool) with appropriate classification of impact and urgency Perform the relevant actions to keep clients and others informed of ticket progress Adding, changing and removing users (based on appropriate approvals provided) Amending roles and authorisations (based on appropriate approvals provided) Monitoring of subscriptions and license utilisation, with communication to System Owner where there is over or under utilisation of available licenses If you possess a combination of any of the following skills, then LETS TALK! Demonstrable experience of working in a helpdesk / system support role Experience / knowledge of ERP finance and accounting system maintenance would be advantageous Effective communication and presentation skills with the ability to communicate clearly with individuals at all levels, internally and externally Resilient, ambitious and driven with experience of working in fast-paced and dynamic businesses Ability to apply logical reasoning to spot trends and anomalies in information Ability to build strong relationships with internal and external stakeholders Good telephone manner with excellent communication skills; both written and verbal Ability to work under pressure and to deadlines, and to respond quickly Strong organisational and time management skills with an ability to manage competing client project demands In return you will be rewarded with a Industry leading benefits package to suit your lifestyle both now and in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Your Company: An exciting opportunity has arisen with an FMCG company with a strong presence across Berkshire and Surrey for an Application Support Analyst, to be based out of their office near Bracknell. Network Professional have partnered with this excellent company previously, and due to continued success across the last 18 months, the business continues to grow. The acquisition of an Application Support Analyst, to join a growing IT team, will enable business applications to function smoothly and coherently, improving the planning, reporting and Information Management process. This position is available on both a permanent and Fixed Term Contract basis for strong Application Analysts looking to develop their career. Your Role & Responsibilities: * Ensuring all business platforms are running correctly and processes are followed and understanding the current setup of various business platforms and how they connect/integrate * Managing helpdesk ticket queries and requests related to the business platforms, including the reporting systems, as well as change requests and development requests throughout application's lifecycle * Troubleshooting any issues from the existing day to day activities and looking for improvements and automation in order to increase the quality of the data output and reduce overheads * Driving design, planning, testing and rollout of any new business applications and systems the business may agree upon * Supporting daily running of the reports by troubleshooting issues and managing communication with 3rd parties to ensure prompt resolution * Communicating regularly with key stakeholders to ensure that reports are functional, accurate and accessible * Answering IT related issues and providing high quality customer service across the company What you will need to Apply: For this position, applicants should have prior experience within an Application Support role, demonstrating excellent analytical skills, capable of improving current business processes. Applicants should be proficient with SQL and Microsoft Excel to an advanced level, and ideally have exposure to Qlick or Power BI. Candidates should be excellent communicators at all levels, and have strong organisational & documenting skills to ensure applications are predictable and reliable. Applicants should also be great problem-solvers, able to analyse and improve business processes through innovative thinking and in-depth analysis of current business applications that are in use. What you will get in Return: This position is open to applicants on both a permanent and fixed-term contract basis, with the opportunity to join a diverse, talented and highly charismatic team of professionals who are passionate about what they do. A base salary in excess of £40,000 is on offer on a permanent basis, with additional benefits such as discretionary company bonus, 25 days holiday, and free parking covered. You will also be eligible for training and development within additional applications of the IT sphere at the company, enabling strong opportunities for progression in your career. A fantastic opportunity to join a growing company in the midst of a highly successful period in their history! If you are interested in the role listed above and would like more information, please reach out to Joshua Whitton - Talent Acquisition Specialist on or via email at

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester! Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer. As one of our Senior Assurance Engineers you will be responsible for:- Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them. Providing problem-solving and innovation skills to attend to several technical challenges Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:- Awareness of Telecommunications, ISP or Technology organisations 1st line support, Customer support or Helpdesk support A responsible attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Decision-making abilities Technical Skills Time management Ability to have authority but tactful with it Accurate record keeping What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support

Our client is a Multi-channel Media company, which uses cutting edge technology coupled with a vibrant workforce to provide tailored solutions to clients across the globe. They are seeking a Field Engineer to join their Digital Screens team, to provide daily support operations ranging from 1st line support, onsite fault investigation / resolution to new installations The role requires a solid background in providing technical support and services within the IT/ AV industry. Experience of digital signage systems would be advantageous. You will also from time to time help with technical installation of solutions and documentation of systems for handover to support. As a Digital Systems Specialist you will build strong relationships with the rest of the Technology and Service teams as well as the business as a whole and will hold direct relationships and responsibilities for some of the best-known companies in the world. This is a full-time role of a salary of circa £30,000 DOE. The role will be predominantly based in the Mansfield office. However, due to the nature of the role, you will also be required to travel to other regions to assist in works and/ or respond to assigned faults. Additionally, this role requires flexible working hours and there may be occasional nights away. This is a key position and carries with it the company reputation with clients and within the industry. The role: Remote and On-Site Client support Provide advanced 2nd to 3rd line support to the Screens Support Centre (SSC) Onsite investigation and fault resolution Onsite proactive and reactive maintenance Ownership of Client issues from receipt to resolution and closure Actively contribute ideas to improve client experience Assist 3rd party installation teams with commissioning of Digital Displays and other technical issues Technical Specification & Vendor Management Build relationships with suppliers and vendors to ensure seamless support Identify and Specify AV and IT equipment for internal and client use. The successful candidate: Excellent verbal and written communication skills Competent IT knowledge Extensive on-site installation experience Experience and working knowledge of display / AV and computer hardware and software Experience of Zuper / Zendesk as a CMS is an advantage Experience of helpdesk support 1st-3rd line Onsite service engineer experience The ability to work using your own initiative as well as working within a team Excellent people skills and customer service ethic Flexible Honest Friendly Problem solving Organisational skills Punctuality The ability to multitask Ability to make decisions under pressure and deal with complaints Full driving license conduct behaviour and attitude in an appropriate and professional manner Desired qualifications/ accreditations: ITIL CompTia A+ and Network+ CSCS Emergency First Aid Working at Height IPAF CITB Health & Safety awareness NICEIC Safe Contractor Approved PASMA Manual Handling If you would like to further your career within a growing and supportive business, this is an ideal role. For a confidential chat please get in touch. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Support Analyst, 2nd Line An IT Support Analyst is urgently needed on an initial short term contract, to join a thriving manufacturing company based in Kidlington, North Oxfordshire. This contract has been deemed inside IR35. The Role The IT Support Analyst will be providing high quality, dedicated support via the internal helpdesk ticketing system, taking ticket ownership and either resolving or escalating where necessary. The IT Support Analyst will get the opportunity to work across a wide range of hardware and software, troubleshooting issues across all types of devices (desk/laptops/tablets/printers/switches etc.) With partnerships with some big names in the business, the company design and manufacture electronic parts mainly for the automotive industry, but are now expanding into other industries, such as aerospace. What's Required? Whilst enthusiasm and the ability to provide a highly-personable service are key, it is hoped that the successful IT Support Analyst's technical experience and abilities will include: Experience working with a ticketing system A familiarity with Office365 and Windows 10 Exposure to Azure, Exchange, and anti-virus (Sophos) would be highly beneficial What Next? If you're an IT Support Analyst looking for a new challenge, then please apply today to learn more! Support Analyst, 2nd Line Corriculo Ltd acts as an employment agency and an employment business.

Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today

We need an enthusiastic all-rounder to join our vibrant membership organisation representing over 7,000 NHS general practitioners and teams in nearly 1,200 GP practices. Londonwide Local Medical Committees provides pan-London leadership and shared committee services for its members from its modern headquarters in Euston. This is a particularly challenging and rewarding time to be working in ICT support, and we are seeking a corporate ICT professional to join a dynamic team who also have responsibility for communications, media and marketing. This role will work with a number of existing hardware, software and web-based systems, alongside deploying new ones and supporting colleagues to get the best out of the technology available to them. You'll need to be multi-talented to support the organisation's corporate communications, marketing and ICT functions by balancing a varied workload, which includes: supporting the Communications and ICT Manager in providing an IT Helpdesk; providing IT solutions and support to the organisation; designing and producing high-quality communications; disseminating e-marking information via the Salesforce mass email system; supporting the development and maintenance of our new website; providing regular analytical reports on all communications channels; ensuring that the organisation's views and programmes are effectively communicated. To be successful, you will be able to apply skills ideally gained working in a communications or membership setting and/or from a relevant degree subject. Experience of web design,content management systems, design packages, MS Office 365 products, technical support (software) and data compliance would be an advantage. In return, we offer a competitive salary plus employer contributions of 16% of salary into the group personal pension scheme. Other benefits include 25 days' annual leave, regular home working and flexi time. To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role. Closing date: 9am on Wednesday 10 November 2021 ; however, the post may close earlier if there are a very high number of responses. Shortlisted candidates only will be contacted after close of applications. Interviews will be via Zoom and are planned for Wednesday 17 November 2021. Please advise us in your cover letter if you are unavailable on this date.

The internal systems engineer provides desktop, infrastructure and software support to the staff body and organization, with the aim of maintaining and improving the efficiency of the organization. Key responsibilities: Adhere and adopt Best Practices (ITIL) and CR security polices Ensuring the highest levels of systems and infrastructure availability Managing and monitoring internal systems and infrastructure Installing, configuring, testing and maintaining operating systems, application software and system management tools Provide first-and second-line support for desktop applications, Client hardware including Windows, Mac, Linux Laptop / desktop PCs, Mobile devices (iOS, Android), printers and other user hardware / software. Ensure that all support calls/requests/incidents are fully documented via the CR Helpdesk System. Configure and install new client hardware and software in line with the standard Comic Relief build. Assist Desktop support lead in client and infrastructure IT initiatives. Creation and management of all on-boarding and off-boarding, user accounts, passwords and access permissions on the CR network, email, telephone, software and other business systems and applications as required. Deliver continual service improvements where possible to identify and execute opportunities to make IT processes and services better. Planning and undertaking scheduled maintenance work. Liaise with third parties to obtain support and maintenance for relevant hardware, software, systems and services. Participate in various IT projects and initiatives as and when required. Be an ambassador for collaborative Cross-functional working both within the Technology team and across the wider organization. Essential Skills and Competencies: Experience of providing support in a complex and challenging business environment. Skilled and adaptable communicator. Collaborative worker with the ability to work closely with other staff members. Effective relationship builder with ability to maintain strong positive engagements with the rest of the organisation. Outstanding desktop support skills-ability to support a user-centric function with operational excellence at its heart. Perks and benefits Flexible working hours Work from home option Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Professional development Mentoring/coaching Paid volunteer days Payroll giving Team social events Extracurricular clubs Cycle to work scheme Candidate happiness To apply please visit our website via the apply button and apply online. Closing: 12:00pm, 10th Nov 2021 GMT Inclusivity at Comic Relief We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That's regardless of your gender, ethnicity, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to: Be valued for being yourself Do your best work, and be supported to break down barriers so you can succeed Be heard, respected, and treated as an equal, whatever your level, experience or background Be part of a team that is committed to making this happen - with our colleagues, partners, and contributors. Comic Relief is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm.

Bring your energetic approach to customer service and join our Technology team as an Tech Assist member. This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support. You will also be providing support through the Customer Contact Team function support in which staff across the globe will reach out through phone lines and various digital platforms. As part of the role, you will also provide local support in the at our walk-up desk for all technology-based queries and troubleshooting. This is a great opportunity for you to develop your skills and move into other roles in the future. As well as a general technology assistance and information point, the walk-up Service Desk is used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of digital products. As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will bring your excellent communication skills, enabling you to assist VIP's over the phone, and you will be able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise, as well as work effectively with minimal supervision. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience. It is desirable for you to have: completed external study in a PC/IT related course previous experience in a Help Desk/Desktop Support role. If this sounds like you, and you're ready to take the next step in your career, please apply online now. If you would like more information, please visit The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, Brand & Marketing and the Macquarie Group Foundation If you would like more information, please visit Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. As part of this role, you may be required to work on weekends & bank holidays. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Vickers Neal Recruitment are delighted to be working with TruTac based at their offices on the Westwood Business Park in Coventry. TruTac (part of Microlise group), provide market leading expertise across logistics software, data, and compliance. TruTac is the UKs largest and most successful tachograph analysis provider! Due to their continued success, we have an opportunity for a Technical Helpdesk/ Technical customer support Advisor to join this established team. To fulfil the requirements of the role you will be required to undertake the following: To undertake a range of tasks in relation to customer IT support To deal with customer enquiries efficiently and diligently To understand and comply with policies and procedures To understand the Hours Law for HGV and PSV drivers To carry out work in a safe and diligent manner To comply with all Health & Safety policies and procedures To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives. To undertake additional duties in line with capabilities as required In order to work to the exceptional standard provided to TruTacs clients you will need to feel confident in your ability to deliver the following competencies: Technical Skills Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate. Demonstrates a logical and practical approach to tasks Takes opportunities to learn new technical skills Gains experience to improve technical competence Takes on additional responsibilities once suitably qualified and/or trained Ability to problem solve Service Excellence To always deliver the best possible standards to customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of activities. Undertakes all tasks willingly, prepared to go the extra mile Completes all tasks, including paperwork accurately and to a high standard and on time Always demonstrates a professional attitude and approach Takes a pride in their appearance and is punctual Always ensures own and others Health & Safety Customer Relationship Building and Management To build long term partnerships to understand and satisfy clients current and future needs. Takes every opportunity to develop positive and professional working relationships Honours customer commitments Always takes a professional and courteous approach with clients We are looking for an all-round customer services focussed individual who prides themselves in offering an excellent client experience. You will have a naturally inquisitive mindset always spotting opportunities to go that extra mile. It is essential for the role that you have a strong grasp of MS Office applications and are experienced working with various CRM systems. This is an excellent established business to work for who offer competitive employee benefits as well as an inviting and rewarding working environment. Salary is up to 20k Hours: 8.30am-5pm Mon-Thurs and 8.30am-4pm Fri In the first instance please submit your CV to Emily Neal via the contact details provided. Upon application your cv will go to Vickers Neal and TruTac ONLY. We DO NOT submit CVS to third parties.

Employer description: RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions. From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business. We are an extremely busy company with a large client base. Overview: We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team. The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible. Job type: Full-time, Permanent. Main role / Responsibilities: In this role you will be the first point of contact for: Taking 1st line support calls Creating new user accounts, PC and laptop troubleshooting and setups Software installations Password resets The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company. You will also: Provide excellent customer service to customers Escalate issues to senior engineers There will also be exposure to management of Microsoft 365, VOIP systems and project work. Essential Requirements / Skills and Personal Qualities we are looking for: Excellent communication and customer service skills Excellent written and verbal communication skills Be a team player with great attitude and work ethics to match Eager and hungry to learn and progress Have the ability to multi-task Eagar and initiative / someone that asks for something to do rather than wait to be asked Entry requirements: You need to have 5 GCSE's Maths and English (or equivalents) at grades D or above 3x GCSE's (or equivalent) at grades A-C in any subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. https://Qualifications/UKQRS/Default.aspx Benefits: Bonus scheme Pension contributions Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Great opportunity for 2nd line technical analysts (IT support) for my client, a Global IT MSP, based in Plymouth. Purpose of this role is to diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's, providing onsite and remote desktop and server support, with the highest level of customer service, via email, telephone, and face to face. Managing ticketing systems responding to users' technical incidents/requests, escalate technical issues as required, working within a busy helpdesk environment. Mentor other team members and acting as escalation point for 1st line queries. Having experience within a similar technical role, or Helpdesk environment you will be proficient in the use and support of: Microsoft Office/Client/Server/Exchange Active Directory / DNS,DHCP Printer Hardware, and network cabling Remote Desktop Email Relay and antispam You will need the ability to work as part of a busy team and build positive relationships with customers, and you must have your own transport for client site visits. Sal DOE - Looking to appoint ASAP

A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil. Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely. On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures. Responsibilities will include: Initially responsible for logging and tracking helpdesk tickets through to completion. Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites. Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge. Ideal candidate: The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service. As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge. You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness. You will need to hold a full driving licence. A great opportunity to build a career with an excellent employer!