About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
Feb 15, 2018
Full time
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
Feb 15, 2018
Full time
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Dec 21, 2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Aug 19, 2016
Full time
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Software Support Technician (Windows OS, TCP/IP, Helpdesk System) Salary: £20-25,000 Software Support Technician - Key Skills: - Previous technical experience in a similar role. - Strong experience of problem solving, troubleshooting and fault-finding. - Good customer support experience. - Knowledge of one or more of the following: - Windows OS - Basic to intermediate knowledge of TCP/IP Networking - Helpdesk Software System - CRM Software - Basic SQL - Good English verbal and written communication skills. - Must be eligible to work in the UK. About the Role: Your role as a Software Support Technician (Windows OS, TCP/IP, Helpdesk System) will involve: - Serving as the first point of customer contact, ensuring that all customer phone and email support requests are entered into the incident ticketing system - Resolving technical incidents based on your level of expertise and escalate issues as needed to higher level technicians and/or other departments. - Supporting employee inquiries regarding customer reported technical issues. - Communicating the status of issues to customers. - Supporting customers with software advice and training. For more information about this Software Support Technician role (Windows OS, TCP/IP, Helpdesk System), please email across your CV for an interview.
Apr 22, 2019
Software Support Technician (Windows OS, TCP/IP, Helpdesk System) Salary: £20-25,000 Software Support Technician - Key Skills: - Previous technical experience in a similar role. - Strong experience of problem solving, troubleshooting and fault-finding. - Good customer support experience. - Knowledge of one or more of the following: - Windows OS - Basic to intermediate knowledge of TCP/IP Networking - Helpdesk Software System - CRM Software - Basic SQL - Good English verbal and written communication skills. - Must be eligible to work in the UK. About the Role: Your role as a Software Support Technician (Windows OS, TCP/IP, Helpdesk System) will involve: - Serving as the first point of customer contact, ensuring that all customer phone and email support requests are entered into the incident ticketing system - Resolving technical incidents based on your level of expertise and escalate issues as needed to higher level technicians and/or other departments. - Supporting employee inquiries regarding customer reported technical issues. - Communicating the status of issues to customers. - Supporting customers with software advice and training. For more information about this Software Support Technician role (Windows OS, TCP/IP, Helpdesk System), please email across your CV for an interview.
Our client, a global leader in Edge Computing, is looking for an Assistant Systems Administrator, based in their Gateshead office, on a permanent basis. Who are they? They are a global provider of innovative cutting-edge hardware and software solutions which provide best in class, scalable and robust Internet of Things (IoT) solutions. Their goal is to make IoT open and accessible for all and enable their customers to connect the unconnected, to create next generation business models and drive business decisions with real world data, collected through their solutions. Headquartered in Taiwan, they have operations globally, with their products currently being available in over 40 countries, across five continents, with worldwide distribution networks. They're also proud to be associated with many major technology leaders and Fortune 500 companies, such as Google, IBM, PTC, Nvidia and Microsoft. Working, for them, isn't just about producing great products for their customers, they're proud of their fun, friendly office atmosphere that promotes a collaborative, results oriented working environment and ensures they drive their 'enjoying work' value. Don't just take our word for it! They have recently been honoured by Compass Intelligence as 'Edge Computing Company of the Year' 2018 and twice been named a 'cool vendor' by Gartner. Postscapes awarded us a 'Must Follow Company' in their annual 'Internet of Things Awards' and IoT Nexus also recognised them as a 'Top Power Player' in the Internet of Things. What will you do? As an Assistant Systems Administrator, you'll assist the Systems Administration Manager in delivering a high quality, customer focused and efficient IT service to all employees, worldwide. You'll provide user support for all software and hardware used by the business and identify root causes of issues, to be able to provide solutions. You'll also ensure server and network operation is regularly maintained, to enable the business to operate effectively. What are they looking for? They're looking for a self-motivated, organised individual with excellent communication skills, strong attention to detail and a customer-focused attitude. Their ideal candidate will have: • Experience of working with various Linux and Windows Operating Systems • A good understanding of LAN, WAN and associated technologies • An understanding of IT principles and the ability to communicate technical concepts effectively, to a varied audience • The ability to provide high levels of end user support on hardware, software, telephony & networks • A minimum of 1 years' experience of providing technical support • And be educated to a minimum Level 3 BTEC Diploma / A Level standard or equivalent Their ideal candidate may also have experience of: • Working with helpdesk systems in an IT support environment • Using Confluence, JIRA and other systems used in software development environments such as GIT, Coverity, etc. • Telephony administration • Administering hypervisors, creation/administration of VM's • Scripting technologies such as Python & Ruby • Or may have Industry recognised qualifications, e.g. MCP, MCITP, CCNA, CompTIA Linux+ Why work for them? • The chance to work with brilliant, like-minded individuals who love what they do • The chance to innovate and drive a business and industry forward, by defining the standards • Informal working environment and a casual dress code • Some great benefits, including 25 days annual leave, rising to 30 with service and Private Medical Insurance • Contributory Pension Scheme • Freedom to operate and innovate • Opportunities to develop your career across their global organisation • Not forgetting their lunchtime Yoga sessions, of course! Salary: £18,000 to £21,000 per annum DOE What are you waiting for? Apply NOW! If you think you have the skills to become an Assistant Systems Administrator with our client, they'd love to hear from you! Please apply online with your CV and covering letter. Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website. Ref: SR504923
Apr 22, 2019
Our client, a global leader in Edge Computing, is looking for an Assistant Systems Administrator, based in their Gateshead office, on a permanent basis. Who are they? They are a global provider of innovative cutting-edge hardware and software solutions which provide best in class, scalable and robust Internet of Things (IoT) solutions. Their goal is to make IoT open and accessible for all and enable their customers to connect the unconnected, to create next generation business models and drive business decisions with real world data, collected through their solutions. Headquartered in Taiwan, they have operations globally, with their products currently being available in over 40 countries, across five continents, with worldwide distribution networks. They're also proud to be associated with many major technology leaders and Fortune 500 companies, such as Google, IBM, PTC, Nvidia and Microsoft. Working, for them, isn't just about producing great products for their customers, they're proud of their fun, friendly office atmosphere that promotes a collaborative, results oriented working environment and ensures they drive their 'enjoying work' value. Don't just take our word for it! They have recently been honoured by Compass Intelligence as 'Edge Computing Company of the Year' 2018 and twice been named a 'cool vendor' by Gartner. Postscapes awarded us a 'Must Follow Company' in their annual 'Internet of Things Awards' and IoT Nexus also recognised them as a 'Top Power Player' in the Internet of Things. What will you do? As an Assistant Systems Administrator, you'll assist the Systems Administration Manager in delivering a high quality, customer focused and efficient IT service to all employees, worldwide. You'll provide user support for all software and hardware used by the business and identify root causes of issues, to be able to provide solutions. You'll also ensure server and network operation is regularly maintained, to enable the business to operate effectively. What are they looking for? They're looking for a self-motivated, organised individual with excellent communication skills, strong attention to detail and a customer-focused attitude. Their ideal candidate will have: • Experience of working with various Linux and Windows Operating Systems • A good understanding of LAN, WAN and associated technologies • An understanding of IT principles and the ability to communicate technical concepts effectively, to a varied audience • The ability to provide high levels of end user support on hardware, software, telephony & networks • A minimum of 1 years' experience of providing technical support • And be educated to a minimum Level 3 BTEC Diploma / A Level standard or equivalent Their ideal candidate may also have experience of: • Working with helpdesk systems in an IT support environment • Using Confluence, JIRA and other systems used in software development environments such as GIT, Coverity, etc. • Telephony administration • Administering hypervisors, creation/administration of VM's • Scripting technologies such as Python & Ruby • Or may have Industry recognised qualifications, e.g. MCP, MCITP, CCNA, CompTIA Linux+ Why work for them? • The chance to work with brilliant, like-minded individuals who love what they do • The chance to innovate and drive a business and industry forward, by defining the standards • Informal working environment and a casual dress code • Some great benefits, including 25 days annual leave, rising to 30 with service and Private Medical Insurance • Contributory Pension Scheme • Freedom to operate and innovate • Opportunities to develop your career across their global organisation • Not forgetting their lunchtime Yoga sessions, of course! Salary: £18,000 to £21,000 per annum DOE What are you waiting for? Apply NOW! If you think you have the skills to become an Assistant Systems Administrator with our client, they'd love to hear from you! Please apply online with your CV and covering letter. Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website. Ref: SR504923
Acorn Recruitment And Training
Reading, Oxfordshire
Job Title: Application Support Analyst Salary: £30k Location: Reading Acorn is searching for an Application Support Analyst for a leading Legal IT Solutions provider based in Reading. The key focus of the role will to provide remote application support to customers either over the phone, email or instant (chat) messaging. The majority of the applications supported will be SQL based, therefore significant experience with SQL is essential, key tasks will include configuring customer details in back-end SQL databases, Interrogating SQL databases, XML files and interpreting log files to assist with fault finding and resolution. Responsibilities include: · Remote supporting of customer premise equipment and our hosted applications via VPN and other remote access technologies. · Liaising with new customers on software installation, establishing site requirements, documenting installations, commissioning new installations, and configuring customer details in associated back-end SQL databases. · Monitoring service components (e.g. portal and hosted services, remote agents etc.) on a daily basis, report anomalies, trends, and issues. Essential experience: · Extensive knowledge and experience with SQL Server. · CCENT level networking experience. · Previous experience in a helpdesk environment. Desirable experience: · Any Land Law & Conveyancing and/or Wills, Probate & Administration Practice training. This is a great opportunity to join a market leading company. If you feel your experience would make you suitable for the role then please contact Ryan Harris at Acorn IT. Acorn Recruitment acts as an employment agency for permanent recruitment.
Apr 22, 2019
Job Title: Application Support Analyst Salary: £30k Location: Reading Acorn is searching for an Application Support Analyst for a leading Legal IT Solutions provider based in Reading. The key focus of the role will to provide remote application support to customers either over the phone, email or instant (chat) messaging. The majority of the applications supported will be SQL based, therefore significant experience with SQL is essential, key tasks will include configuring customer details in back-end SQL databases, Interrogating SQL databases, XML files and interpreting log files to assist with fault finding and resolution. Responsibilities include: · Remote supporting of customer premise equipment and our hosted applications via VPN and other remote access technologies. · Liaising with new customers on software installation, establishing site requirements, documenting installations, commissioning new installations, and configuring customer details in associated back-end SQL databases. · Monitoring service components (e.g. portal and hosted services, remote agents etc.) on a daily basis, report anomalies, trends, and issues. Essential experience: · Extensive knowledge and experience with SQL Server. · CCENT level networking experience. · Previous experience in a helpdesk environment. Desirable experience: · Any Land Law & Conveyancing and/or Wills, Probate & Administration Practice training. This is a great opportunity to join a market leading company. If you feel your experience would make you suitable for the role then please contact Ryan Harris at Acorn IT. Acorn Recruitment acts as an employment agency for permanent recruitment.
1st Line Helpdesk Support Analyst We have a new and exciting opportunity for a 1st Line Helpdesk Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 1st Line Helpdesk Support Analyst you will be responsible for..... click apply for full job details
Apr 22, 2019
Full time
1st Line Helpdesk Support Analyst We have a new and exciting opportunity for a 1st Line Helpdesk Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 1st Line Helpdesk Support Analyst you will be responsible for..... click apply for full job details
Helpdesk Engineer (1st Line) - Epsom, Surrey Salary: £16,000 - £18,000 + Benefits Are you interested in working for a highly reputable company that provide support in IT and telecommunications across the UK? My client is a well-structured IT Support company established in 1995..... click apply for full job details
Apr 22, 2019
Full time
Helpdesk Engineer (1st Line) - Epsom, Surrey Salary: £16,000 - £18,000 + Benefits Are you interested in working for a highly reputable company that provide support in IT and telecommunications across the UK? My client is a well-structured IT Support company established in 1995..... click apply for full job details
Gi Group Recruitment Ltd - Milton Keynes
Milton Keynes, Buckinghamshire
IT Helpdesk Support Agent Milton Keynes Temporary role May 2019 - July 2019 09.00 - 17.30 but you will be required to be flexible until 20.00 £10.00ph A successful candidate will be: * Excellent phone call manner - customer focused * Patient, methodical and accurate * Pro- active..... click apply for full job details
Apr 22, 2019
Seasonal
IT Helpdesk Support Agent Milton Keynes Temporary role May 2019 - July 2019 09.00 - 17.30 but you will be required to be flexible until 20.00 £10.00ph A successful candidate will be: * Excellent phone call manner - customer focused * Patient, methodical and accurate * Pro- active..... click apply for full job details
An excellent opportunity has arisen within a leading organisation based in Bristol. The organisation requires an IT Support analyst to join its thriving IT environment during a period of sustained and extended growth. You will be joining a busy IT Support team that takes responsibility for IT Service Desk / Helpdesk..... click apply for full job details
Apr 22, 2019
Full time
An excellent opportunity has arisen within a leading organisation based in Bristol. The organisation requires an IT Support analyst to join its thriving IT environment during a period of sustained and extended growth. You will be joining a busy IT Support team that takes responsibility for IT Service Desk / Helpdesk..... click apply for full job details
Gi Group Recruitment Ltd - SMS Food Manuf
Hatfield, Hertfordshire
Manager, Helpdesk, EMEA Based: Hatfield, Herts Permanent full time position with competitive salary and excellent benefits Includes car allowance and Bonus Seeking an experienced Helpdesk Manager responsible for delivering industry leading technical support services to all EMEA divisions and subsidiaries with our..... click apply for full job details
Apr 22, 2019
Full time
Manager, Helpdesk, EMEA Based: Hatfield, Herts Permanent full time position with competitive salary and excellent benefits Includes car allowance and Bonus Seeking an experienced Helpdesk Manager responsible for delivering industry leading technical support services to all EMEA divisions and subsidiaries with our..... click apply for full job details
Helpdesk Administrator, Helpdesk, Scheduler, Manchester - £17,000 - £19,000 Maintenance, Customer Service, Security, Planner Client Details Our client is a market leading security firm who have secured a number of contracts with some high reputable clients in the retail sector Description..... click apply for full job details
Apr 22, 2019
Full time
Helpdesk Administrator, Helpdesk, Scheduler, Manchester - £17,000 - £19,000 Maintenance, Customer Service, Security, Planner Client Details Our client is a market leading security firm who have secured a number of contracts with some high reputable clients in the retail sector Description..... click apply for full job details
1st/2nd Line Helpdesk Engineer £18,000 - £25,000, Basildon An amazing opportunity has arisen with a fast paced MSP in Basildon. You will be working with the latest cutting-edge technology and providing IT Support professionally and efficiently whilst maintaining an exceptional level of customer service. ..... click apply for full job details
Apr 22, 2019
Full time
1st/2nd Line Helpdesk Engineer £18,000 - £25,000, Basildon An amazing opportunity has arisen with a fast paced MSP in Basildon. You will be working with the latest cutting-edge technology and providing IT Support professionally and efficiently whilst maintaining an exceptional level of customer service. ..... click apply for full job details
Technical Support Advisor - Totton SO40 - £18,500 As a Technical Support Advisor, your role will involve offering support of a technical nature, to customers with queries regarding their purchases. Duties for the Technical Support Advisor: • Respond to customer calls and emails in a timely manner within the required performance targets of the department. • Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required. • Consistently maximize work output • Continually improve knowledge of the technologies developed by The Company • Identify growing problems and bring these to the attention of a Team Manager • Promoting clear communications between The Company and its customers. • Propose knowledge support articles for all members of the team to use. Candidate Competencies: • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function. • Excellent level of spoken and written English • A good telephone manner with the ability to adapt your response to the technical level of the customer • Qualified to GCSE level or equivalent. • An interest in gadgets and technology are a definite advantage The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or 1st Line Support The role for the Technical Support Advisor in Totton is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £18,500 with scope for increase over time.
Apr 22, 2019
Technical Support Advisor - Totton SO40 - £18,500 As a Technical Support Advisor, your role will involve offering support of a technical nature, to customers with queries regarding their purchases. Duties for the Technical Support Advisor: • Respond to customer calls and emails in a timely manner within the required performance targets of the department. • Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required. • Consistently maximize work output • Continually improve knowledge of the technologies developed by The Company • Identify growing problems and bring these to the attention of a Team Manager • Promoting clear communications between The Company and its customers. • Propose knowledge support articles for all members of the team to use. Candidate Competencies: • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function. • Excellent level of spoken and written English • A good telephone manner with the ability to adapt your response to the technical level of the customer • Qualified to GCSE level or equivalent. • An interest in gadgets and technology are a definite advantage The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or 1st Line Support The role for the Technical Support Advisor in Totton is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £18,500 with scope for increase over time.
1st Line Helpdesk Engineer £18,000 - £20,000, Billericay An amazing opportunity has arisen with a fast paced MSP in Billericay. You will be working with the latest cutting-edge technology and providing IT Support professionally and efficiently whilst maintaining an exceptional level of customer service..... click apply for full job details
Apr 22, 2019
Full time
1st Line Helpdesk Engineer £18,000 - £20,000, Billericay An amazing opportunity has arisen with a fast paced MSP in Billericay. You will be working with the latest cutting-edge technology and providing IT Support professionally and efficiently whilst maintaining an exceptional level of customer service..... click apply for full job details
Helpdesk Administrator Hourly rate; £11.06 per hour Location; East London Hours; 8am - 5pm Looking for a Maintenance Co-Ordinator to work for a leading Facilities Maintenance company based in East London on an exciting yet highly sensitive contract within the public sector...... click apply for full job details
Apr 22, 2019
Contractor
Helpdesk Administrator Hourly rate; £11.06 per hour Location; East London Hours; 8am - 5pm Looking for a Maintenance Co-Ordinator to work for a leading Facilities Maintenance company based in East London on an exciting yet highly sensitive contract within the public sector...... click apply for full job details
IT Engineer (1st Line) Job Description A great opportunity for 2nd line Support Engineers (Win 2012/2008, AD, Exchange, DNS, DHCP, TCP/IP etc) to work for a leading managed service provider. The successful candidate will be responsible for both general IT / Helpdesk Support and also for some field based support of..... click apply for full job details
Apr 22, 2019
Full time
IT Engineer (1st Line) Job Description A great opportunity for 2nd line Support Engineers (Win 2012/2008, AD, Exchange, DNS, DHCP, TCP/IP etc) to work for a leading managed service provider. The successful candidate will be responsible for both general IT / Helpdesk Support and also for some field based support of..... click apply for full job details
Aspire Cambridge are recruiting for a Junior Helpdesk Analyst on behalf of our client based in Milton Keynes, Buckinghamshire. Overview The Helpdesk Analyst provides a single point of contact for clients to receive support and maintenance within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. System/Application/Network Support Install, upgrade, support and troubleshoot EPoS Applications hosted on Windows platform Ensure EPoS computers interconnect seamlessly Diagnose and quickly resolve a wide range of EPoS, Windows applications and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Assisting client with queries relating to stock package Desktop Support Install, upgrade, support and troubleshooting for printers, EPoS hardware and any other authorised peripheral equipment Customize EPoS software to meet user specifications and venue standards Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client that has authorised access to the network Performs general preventative maintenance tasks on EPoS systems as required Operational Dealing with hardware and application support queries and issues reported to the support desk User account administration, i.e. account creation and management and password resets on the EPoS system Use diagnostic tools to troubleshoot problems associated with network connectivity and EPoS hardware/software Familiarise clients on basic EPoS software, hardware and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the Helpdesk Analyst Works with vendor support contacts to resolve technical issues within the EPoS environment Works with other team members regarding new builds and upgrades Allocates field service resources and/or other resources where required Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to EPoS standards and guidelines Maintains and updates all records in the ticketing system General Develops sound understanding of EPoS operations and related applications as well as business related processes and procedures Develops technical knowledge of each system within the company profile and specialised knowledge of certain nominated areas Maintains adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Identifies trends by monitoring and analysing incoming calls, problems and support requests. When the restoration is beyond the scope of the Helpdesk Analyst, the Helpdesk Analyst will escalate the issue/problem to the Helpdesk Supervisor or Helpdesk Manager Any other duties which may be required and deemed appropriate to the level of the role Technical Expertise Knowledge of PCs and desktop hardware Working technical knowledge of current protocols, operating systems and standards Ability to operate tools, components and peripheral accessories Ability to solve Software and Hardware problems All Windows OS platforms including Server Routers, switches and firewall experience. TCP/IP Knowledge of all software applications used within the organisation Able to operate within the client's standard operating procedures Personal Skills Self-confidence and interpersonal skills Good communication (both verbal and written) skills Strong listening skills Ability to articulate technical language into everyday language A calm and professional approach when dealing with all client situations Analytical and problem solving skills Planning and organising skills Able to operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Self-motivated, proactive and enthusiastic Professional image and smart appearance Qualifications GCSE level or equivalent including English and Maths Start: ASAP Location: Milton Keynes, Buckinghamshire Hours: Mon - Fri Full Time Salary: £16,000 to £19,000 If you are interested in this position, feel you have the relevant skills and would like to apply please call our team on or apply online. Whilst we'd love to get back to every applicant, it is not always possible, so if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion. Aspire Cambridge is acting as an employment agency in regards to this permanent vacancy. Our Recruitment Consultants offer specialist marketplace expertise in Temporary Staffing Solutions and Permanent Introductions across our seven Specialist Recruitment Divisions; Office Support, Legal & HR - Industrial & Manufacturing - Finance & Accountancy - Hospitality - IT & Engineering - Sales & Marketing - Scientific & Medical. We have an unrivalled knowledge of the jobs marketplace
Apr 22, 2019
Aspire Cambridge are recruiting for a Junior Helpdesk Analyst on behalf of our client based in Milton Keynes, Buckinghamshire. Overview The Helpdesk Analyst provides a single point of contact for clients to receive support and maintenance within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. System/Application/Network Support Install, upgrade, support and troubleshoot EPoS Applications hosted on Windows platform Ensure EPoS computers interconnect seamlessly Diagnose and quickly resolve a wide range of EPoS, Windows applications and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support Assisting client with queries relating to stock package Desktop Support Install, upgrade, support and troubleshooting for printers, EPoS hardware and any other authorised peripheral equipment Customize EPoS software to meet user specifications and venue standards Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client that has authorised access to the network Performs general preventative maintenance tasks on EPoS systems as required Operational Dealing with hardware and application support queries and issues reported to the support desk User account administration, i.e. account creation and management and password resets on the EPoS system Use diagnostic tools to troubleshoot problems associated with network connectivity and EPoS hardware/software Familiarise clients on basic EPoS software, hardware and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the Helpdesk Analyst Works with vendor support contacts to resolve technical issues within the EPoS environment Works with other team members regarding new builds and upgrades Allocates field service resources and/or other resources where required Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to EPoS standards and guidelines Maintains and updates all records in the ticketing system General Develops sound understanding of EPoS operations and related applications as well as business related processes and procedures Develops technical knowledge of each system within the company profile and specialised knowledge of certain nominated areas Maintains adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Identifies trends by monitoring and analysing incoming calls, problems and support requests. When the restoration is beyond the scope of the Helpdesk Analyst, the Helpdesk Analyst will escalate the issue/problem to the Helpdesk Supervisor or Helpdesk Manager Any other duties which may be required and deemed appropriate to the level of the role Technical Expertise Knowledge of PCs and desktop hardware Working technical knowledge of current protocols, operating systems and standards Ability to operate tools, components and peripheral accessories Ability to solve Software and Hardware problems All Windows OS platforms including Server Routers, switches and firewall experience. TCP/IP Knowledge of all software applications used within the organisation Able to operate within the client's standard operating procedures Personal Skills Self-confidence and interpersonal skills Good communication (both verbal and written) skills Strong listening skills Ability to articulate technical language into everyday language A calm and professional approach when dealing with all client situations Analytical and problem solving skills Planning and organising skills Able to operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Self-motivated, proactive and enthusiastic Professional image and smart appearance Qualifications GCSE level or equivalent including English and Maths Start: ASAP Location: Milton Keynes, Buckinghamshire Hours: Mon - Fri Full Time Salary: £16,000 to £19,000 If you are interested in this position, feel you have the relevant skills and would like to apply please call our team on or apply online. Whilst we'd love to get back to every applicant, it is not always possible, so if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion. Aspire Cambridge is acting as an employment agency in regards to this permanent vacancy. Our Recruitment Consultants offer specialist marketplace expertise in Temporary Staffing Solutions and Permanent Introductions across our seven Specialist Recruitment Divisions; Office Support, Legal & HR - Industrial & Manufacturing - Finance & Accountancy - Hospitality - IT & Engineering - Sales & Marketing - Scientific & Medical. We have an unrivalled knowledge of the jobs marketplace
2 ND LINE SUPPORT ENGINEER Job Role: This is a fantastic opportunity to join a growing and friendly IT Support Company based in West Yorkshire. On a day to day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. The successful applicant must have..... click apply for full job details
Apr 22, 2019
Full time
2 ND LINE SUPPORT ENGINEER Job Role: This is a fantastic opportunity to join a growing and friendly IT Support Company based in West Yorkshire. On a day to day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. The successful applicant must have..... click apply for full job details
Are you an experienced IT Support / Helpdesk Support Professional looking for a new challenging role? Would you love to work for an established company who are enjoying a period of extended growth? If so, CV Screen has the role for you. Along with a competitive basic salary, you will also have the opportunity to take on paid..... click apply for full job details
Apr 22, 2019
Full time
Are you an experienced IT Support / Helpdesk Support Professional looking for a new challenging role? Would you love to work for an established company who are enjoying a period of extended growth? If so, CV Screen has the role for you. Along with a competitive basic salary, you will also have the opportunity to take on paid..... click apply for full job details
Helpdesk / Support Analyst - MS Windows, Office Helpdesk / Support Analyst required to provide first line support for a thriving global law firm in London. An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company..... click apply for full job details
Apr 22, 2019
Contractor
Helpdesk / Support Analyst - MS Windows, Office Helpdesk / Support Analyst required to provide first line support for a thriving global law firm in London. An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company..... click apply for full job details
My client are a market leading organisation based within the Hemel Hempstead who are looking for a Software Installation Engineer to be based out on the field, covering Midlands, South East, South West, Wales and more. This position will suit someone who has experience with electrical installation, has strong customer facing experience, and in-depth knowledge of software solutions. Some of the duties will include: Prepare and carry out the installation of software systems at customer sites accurately and on-time Provide customer training during the installation so customers are able to use our systems competently. Answer any customer queries before and during the installation. Report any issues related to customer installations to the technical services manager in a timely manner. Carry out maintenance and repairs both in-house and at customer sites. When based in the office the installation engineer should be prepared to: Offer technical support to customers and our distributor network. Organise future installations. Assist the sales team in preparing for customer meetings. Ensure that the workshop is kept in an orderly and efficient manner at all times. Offer ad-hoc assistance to other internal departments when requested. The Ideal Candidate: A background in electronics or experience of electrical installation A software background in a HR, staff management clocking system, payroll or access control solutions Experience in setting up and training customers in using a business software solution Knowledge of Windows Server or MS SQL Server A good knowledge of networking Ability to install hardware including clocking in terminals and access control readers Ability to work independetly Organised Willingness to travel Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 22, 2019
My client are a market leading organisation based within the Hemel Hempstead who are looking for a Software Installation Engineer to be based out on the field, covering Midlands, South East, South West, Wales and more. This position will suit someone who has experience with electrical installation, has strong customer facing experience, and in-depth knowledge of software solutions. Some of the duties will include: Prepare and carry out the installation of software systems at customer sites accurately and on-time Provide customer training during the installation so customers are able to use our systems competently. Answer any customer queries before and during the installation. Report any issues related to customer installations to the technical services manager in a timely manner. Carry out maintenance and repairs both in-house and at customer sites. When based in the office the installation engineer should be prepared to: Offer technical support to customers and our distributor network. Organise future installations. Assist the sales team in preparing for customer meetings. Ensure that the workshop is kept in an orderly and efficient manner at all times. Offer ad-hoc assistance to other internal departments when requested. The Ideal Candidate: A background in electronics or experience of electrical installation A software background in a HR, staff management clocking system, payroll or access control solutions Experience in setting up and training customers in using a business software solution Knowledge of Windows Server or MS SQL Server A good knowledge of networking Ability to install hardware including clocking in terminals and access control readers Ability to work independetly Organised Willingness to travel Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
An industry leading Engineering Service provider is looking for an experienced Helpdesk Administrator to work in a high profile corporate environment. Salary/Rate -Up to £24,000 per annum Location -London Key responsibilities:..... click apply for full job details
Apr 22, 2019
Full time
An industry leading Engineering Service provider is looking for an experienced Helpdesk Administrator to work in a high profile corporate environment. Salary/Rate -Up to £24,000 per annum Location -London Key responsibilities:..... click apply for full job details
1st Line Helpdesk Support Analyst We have a new and exciting opportunity for a 1st Line Helpdesk Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 1st Line Helpdesk Support Analyst you will be responsible for..... click apply for full job details
Apr 22, 2019
Full time
1st Line Helpdesk Support Analyst We have a new and exciting opportunity for a 1st Line Helpdesk Support Analyst to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 1st Line Helpdesk Support Analyst you will be responsible for..... click apply for full job details
Experienced IT Helpdesk Support Engineer (Windows Server, AD, Networking) Location: Yate, North Bristol Salary and benefits: To £25,000 (negotiable), overtime, permanent health, death in service and pension. The successful individual must be an experienced professional within a helpdesk environment, providing 1st line through to 3rd line helpdesk support. Experienced IT Helpdesk Support Engineer - Key Skills: - Proven experience in a helpdesk / service desk type role. - Must be capable of providing a 1st line - 3rd line support within a helpdesk environment. - Good Windows Server 2 (R2) experience. - Active Directory experience e.g. adding users, password resets. - Good experience configuring Windows Servers. - Good experience supporting Windows 7 / 8 / 10. - Good Router and Firewall configuration experience. - TCP/IP, DNS, DHCP, VPN and IPsec tunnels experience. - Experience with remote support tools e.g. RDP, Team Viewer etc. - Must have an excellent telephone manner and written communication skills. - Must be eligible to work in the UK. About the Role: You will be part of a team of nine highly skilled Helpdesk Support professionals, providing remote support to organisations throughout the UK. Your role as an experienced IT Helpdesk Support Engineer will involve: - Troubleshooting a variety of issues and requests via telephone, email, remote desktop etc. - Ensuring support calls are logged and resolved. - Adhering to SLA's. - Troubleshooting hardware, software, server and network problems. - Performing checks to ensure all critical systems are operating to necessary standards. For more information on this Experienced IT Helpdesk Support Engineer role, please apply now for an interview.
Apr 22, 2019
Experienced IT Helpdesk Support Engineer (Windows Server, AD, Networking) Location: Yate, North Bristol Salary and benefits: To £25,000 (negotiable), overtime, permanent health, death in service and pension. The successful individual must be an experienced professional within a helpdesk environment, providing 1st line through to 3rd line helpdesk support. Experienced IT Helpdesk Support Engineer - Key Skills: - Proven experience in a helpdesk / service desk type role. - Must be capable of providing a 1st line - 3rd line support within a helpdesk environment. - Good Windows Server 2 (R2) experience. - Active Directory experience e.g. adding users, password resets. - Good experience configuring Windows Servers. - Good experience supporting Windows 7 / 8 / 10. - Good Router and Firewall configuration experience. - TCP/IP, DNS, DHCP, VPN and IPsec tunnels experience. - Experience with remote support tools e.g. RDP, Team Viewer etc. - Must have an excellent telephone manner and written communication skills. - Must be eligible to work in the UK. About the Role: You will be part of a team of nine highly skilled Helpdesk Support professionals, providing remote support to organisations throughout the UK. Your role as an experienced IT Helpdesk Support Engineer will involve: - Troubleshooting a variety of issues and requests via telephone, email, remote desktop etc. - Ensuring support calls are logged and resolved. - Adhering to SLA's. - Troubleshooting hardware, software, server and network problems. - Performing checks to ensure all critical systems are operating to necessary standards. For more information on this Experienced IT Helpdesk Support Engineer role, please apply now for an interview.
Service Desk Engineer / IT Support Analyst- Central London A growing financial services company based in Central London is looking for an experienced IT Support Analyst to join its IT team. This exciting role and newly created role (through expansion!) will involve providing 1st and 2nd line support within a Microsoft environment and IT project work (systems updates and upgrades) This IT Desktop / Service Desk Engineer role is paying a salary of up to £30,000 based on experience. To be considered suitable for the role you will need to have previous experience as an IT Support Analyst, Service Desk / Helpdesk Analyst along with support experience with the following: - Windows 10 / 7 - Office 2010 / 2013 - Active Directory, DHCP, DNS - PC hardware - Software installation and troubleshooting - Ability to manage own workload and carry out project work. To apply for this Service Desk Analyst please send a copy of your CV quoting reference number ASH17590CH The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
Apr 22, 2019
Service Desk Engineer / IT Support Analyst- Central London A growing financial services company based in Central London is looking for an experienced IT Support Analyst to join its IT team. This exciting role and newly created role (through expansion!) will involve providing 1st and 2nd line support within a Microsoft environment and IT project work (systems updates and upgrades) This IT Desktop / Service Desk Engineer role is paying a salary of up to £30,000 based on experience. To be considered suitable for the role you will need to have previous experience as an IT Support Analyst, Service Desk / Helpdesk Analyst along with support experience with the following: - Windows 10 / 7 - Office 2010 / 2013 - Active Directory, DHCP, DNS - PC hardware - Software installation and troubleshooting - Ability to manage own workload and carry out project work. To apply for this Service Desk Analyst please send a copy of your CV quoting reference number ASH17590CH The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
This role will report to the IT Infrastructure and Helpdesk Manager and some work on specific projects may also be required.The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 8:30 - 19:00. Client Details Global organisation based in Northwich. Description Responsibilities: (Shift rota basis to cover the hours 8:30 - 19:00) Serving as up to third level of contact for complex end-user support issues, server support, networking issues and infrastructure maintenance. Serving as a technical expert to less experienced staff. Participate in infrastructure or technical projects as well as helping the Infrastructure and Helpdesk Manager in the day to day running of the IT team and systems. Updating documentation when required. Work with colleagues within the Infrastructure team and the Development team Profile Successful candidate: Cisco networking experience (Switch and ASA devices) Networking TCP/IP fundamentals including routing and vlans in a multi-site organisation. Firewall administration (Cisco ASA and Palo Alto firewalls) VMware (ESXi, vSphere and SRM) Windows server 2012 / 2016 administration Active Directory including GPO Desktop Operating Systems Windows 7 and 10 Beneficial: SAN technologies (EMC VNX) Data backup procedures SQL (including maintenance, writing SQL and backups) Linux administration IBM Websphere Job Offer Competitive pay and benefits on offer.
Apr 22, 2019
This role will report to the IT Infrastructure and Helpdesk Manager and some work on specific projects may also be required.The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 8:30 - 19:00. Client Details Global organisation based in Northwich. Description Responsibilities: (Shift rota basis to cover the hours 8:30 - 19:00) Serving as up to third level of contact for complex end-user support issues, server support, networking issues and infrastructure maintenance. Serving as a technical expert to less experienced staff. Participate in infrastructure or technical projects as well as helping the Infrastructure and Helpdesk Manager in the day to day running of the IT team and systems. Updating documentation when required. Work with colleagues within the Infrastructure team and the Development team Profile Successful candidate: Cisco networking experience (Switch and ASA devices) Networking TCP/IP fundamentals including routing and vlans in a multi-site organisation. Firewall administration (Cisco ASA and Palo Alto firewalls) VMware (ESXi, vSphere and SRM) Windows server 2012 / 2016 administration Active Directory including GPO Desktop Operating Systems Windows 7 and 10 Beneficial: SAN technologies (EMC VNX) Data backup procedures SQL (including maintenance, writing SQL and backups) Linux administration IBM Websphere Job Offer Competitive pay and benefits on offer.
Do you have knowledge of IT systems used within the NHS? Have you got the experience in maintaining IT systems? Are you excited about supporting teams in using technology to help them deliver exceptional patient care? If you feel that this exciting and important opportunity could be the next role for you then please do get in touch. Our client is seeking an experienced and highly motivated Information Management & Technology Technician) (IM&T Technician) professional to be part of their growing organisation; serving staff and delivering high quality care to patients. They know that the only way they can deliver exceptional patient care is by enabling their clinical teams with the correct tools to focus on their patients by reducing their administrative burden. They are a forward thinking, technologically advanced company. They have in-house developed and currently use a SharePoint based Intranet, digital smartcards, cloud-based infrastructure and storage primarily with o365. They have developed their own TeledermApp which will transform dermatology pathways of care. They are looking for someone to take them to the next level, which includes analysing the use of Robotic Process Automation and embracing the NHS Digital Strategy. To be successful in this role you will have experience in: • Keeping systems up-to-date through operating systems upgrades. • Monitoring networking equipment and servers. • Assisting with the design, implementation, and ongoing support of new software and features. • Monitoring web performance, network availability, and security. • Overseeing troubleshooting for system errors. • Providing helpdesk support for network issues. • Providing technical support either by phone, remote access or site visits as needed. • Responding to IT issues; hardware maintenance, software, networking, etc. • Evaluating connectivity issues, equipment, and software. • Modifying configurations, utilities, software, etc. • Setting up equipment for new users. • Installing, testing and monitoring servers, firewalls, and new software. • Performing data backups. • Installing and updating network system improvements as needed. • Assisting with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. They are looking for a candidate who can: • Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace parts as required. • Provide support, including procedural documentation and relevant reports. • Support the roll-out of new applications. • Set up new users' accounts and profiles and deal with password issues. • Respond within agreed time limits to call-outs. • Test and evaluate new technology. • They anticipate you will have at least 1-2 years minimum experience in an IMTT role. Skills you need to have: • Strong technical capabilities in Windows workstations and server, Microsoft Business Applications (eg., Office 365, Azure). • A minimum of a Bachelor's Degree or equivalent in a technological field. • NHS experience would be an advantage. • Microsoft Certification is desirable. • Ability to effectively communicate clearly and collaborate with colleagues at all levels. Further information: The IMTT will be based at their Head Office in south London but will be expected to support their clinical sites across the country from time to time. However, they expect the majority of the work will be locally based. As part of the benefits package you will be entitled to 25 days annual leave plus Bank Holidays. Salary: £25k - £35k - depending on experience About us: They are a successful and trusted provider of NHS services across England and Scotland. They have grown rapidly in the past decade from a single practice in Dulwich to a team of over 400 employees dedicated to giving patients the very best in care. Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Apr 22, 2019
Do you have knowledge of IT systems used within the NHS? Have you got the experience in maintaining IT systems? Are you excited about supporting teams in using technology to help them deliver exceptional patient care? If you feel that this exciting and important opportunity could be the next role for you then please do get in touch. Our client is seeking an experienced and highly motivated Information Management & Technology Technician) (IM&T Technician) professional to be part of their growing organisation; serving staff and delivering high quality care to patients. They know that the only way they can deliver exceptional patient care is by enabling their clinical teams with the correct tools to focus on their patients by reducing their administrative burden. They are a forward thinking, technologically advanced company. They have in-house developed and currently use a SharePoint based Intranet, digital smartcards, cloud-based infrastructure and storage primarily with o365. They have developed their own TeledermApp which will transform dermatology pathways of care. They are looking for someone to take them to the next level, which includes analysing the use of Robotic Process Automation and embracing the NHS Digital Strategy. To be successful in this role you will have experience in: • Keeping systems up-to-date through operating systems upgrades. • Monitoring networking equipment and servers. • Assisting with the design, implementation, and ongoing support of new software and features. • Monitoring web performance, network availability, and security. • Overseeing troubleshooting for system errors. • Providing helpdesk support for network issues. • Providing technical support either by phone, remote access or site visits as needed. • Responding to IT issues; hardware maintenance, software, networking, etc. • Evaluating connectivity issues, equipment, and software. • Modifying configurations, utilities, software, etc. • Setting up equipment for new users. • Installing, testing and monitoring servers, firewalls, and new software. • Performing data backups. • Installing and updating network system improvements as needed. • Assisting with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. They are looking for a candidate who can: • Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace parts as required. • Provide support, including procedural documentation and relevant reports. • Support the roll-out of new applications. • Set up new users' accounts and profiles and deal with password issues. • Respond within agreed time limits to call-outs. • Test and evaluate new technology. • They anticipate you will have at least 1-2 years minimum experience in an IMTT role. Skills you need to have: • Strong technical capabilities in Windows workstations and server, Microsoft Business Applications (eg., Office 365, Azure). • A minimum of a Bachelor's Degree or equivalent in a technological field. • NHS experience would be an advantage. • Microsoft Certification is desirable. • Ability to effectively communicate clearly and collaborate with colleagues at all levels. Further information: The IMTT will be based at their Head Office in south London but will be expected to support their clinical sites across the country from time to time. However, they expect the majority of the work will be locally based. As part of the benefits package you will be entitled to 25 days annual leave plus Bank Holidays. Salary: £25k - £35k - depending on experience About us: They are a successful and trusted provider of NHS services across England and Scotland. They have grown rapidly in the past decade from a single practice in Dulwich to a team of over 400 employees dedicated to giving patients the very best in care. Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
1st Line Support Analyst / Helpdesk with full training - City, London A fantastic and rare opportunity to get into the IT Industry, in an entry level position with training on the job! This IT Consultancy provides products, solutions and services to 10,000+ users across the Insurance Market. They are seeking someone with a great personality to represent them as part of the Helpdesk handling support calls from end users. You will be required to confidently guide the end users on how to use the systems correctly and to resolve the call. Your ability to support the end users on a more technical level will depend on your technical knowledge and experience, and training will be provided on the job to help you increase your skills in this area. In the meantime, you will be able to escalate the more technical queries to ensure that the call is resolved efficiently and effectively. As well as handling first line support calls alongside other members of the support team, you will be involved in various administrative functions associated with application and helpdesk support. This will include creating and maintaining procedure documents, working on reporting functions, data and trend analysis. Training for this will also be provided on the job. Knowledge and Skills (Preferred, not essential) Dealing with clients and customers. Preferably related to application support. Familiarity with using the Microsoft Office Suite, PowerPoint, Excel and Word Structured and methodical way of working, with attention to detail The ability to prioritise your workload and multi task is a key requirement Personal Attributes Able to work independently without supervision Able to work closely with other team members. Great communicator Willing to take ownership of assigned tasks Friendly, helpful and empathetic approach to customer service Flexible on working hours and willingness to provide out of hours support when required Able to demonstrate a passion for quality and pride in their work; an enquiring mind and the desire to constantly improve their skills and knowledge. This is a client facing role and so the candidate must be articulate and speak and write fluent English.
Apr 22, 2019
1st Line Support Analyst / Helpdesk with full training - City, London A fantastic and rare opportunity to get into the IT Industry, in an entry level position with training on the job! This IT Consultancy provides products, solutions and services to 10,000+ users across the Insurance Market. They are seeking someone with a great personality to represent them as part of the Helpdesk handling support calls from end users. You will be required to confidently guide the end users on how to use the systems correctly and to resolve the call. Your ability to support the end users on a more technical level will depend on your technical knowledge and experience, and training will be provided on the job to help you increase your skills in this area. In the meantime, you will be able to escalate the more technical queries to ensure that the call is resolved efficiently and effectively. As well as handling first line support calls alongside other members of the support team, you will be involved in various administrative functions associated with application and helpdesk support. This will include creating and maintaining procedure documents, working on reporting functions, data and trend analysis. Training for this will also be provided on the job. Knowledge and Skills (Preferred, not essential) Dealing with clients and customers. Preferably related to application support. Familiarity with using the Microsoft Office Suite, PowerPoint, Excel and Word Structured and methodical way of working, with attention to detail The ability to prioritise your workload and multi task is a key requirement Personal Attributes Able to work independently without supervision Able to work closely with other team members. Great communicator Willing to take ownership of assigned tasks Friendly, helpful and empathetic approach to customer service Flexible on working hours and willingness to provide out of hours support when required Able to demonstrate a passion for quality and pride in their work; an enquiring mind and the desire to constantly improve their skills and knowledge. This is a client facing role and so the candidate must be articulate and speak and write fluent English.
Desktop Support Specialist Business Area: IT Location: Hedge End, Southampton Brief description A 3-month contract initially to provide additional 1st and 2nd level end user/desktop support to our existing support at Southampton. Purpose of the role Responsible for PC desktop, laptop and server configuration, mobile device management, application support and Office 365 and SharePoint administration / support. This includes Microsoft Windows operating systems, software and other applications. Responsible to This role reports directly to Client Support Team Leader Duties/Areas of Responsibility Escalate IT issues to the IT Manager where necessary Responsibility to support Hedge End Office IT infrastructure, minimise downtime of systems and maintaining security. Act as helpdesk and initial point of resolution for all IT related issues by phone, email etc. Log, manage and resolve issues as they arise. Providing fault diagnosis and treatment to address problems Working with other disciplines to ensure products are installed, configured and integrated appropriately and that it meets the user's needs Ensure adherence to IT Security policies. Completing internal user moves including phones Ensure all logs for equipment and users are maintained Other • Perform basic administrative support duties as required to meet specific operational objectives • Perform miscellaneous job-related duties as assigned by the Client Support Team Leader • Provide assistance and support to colleagues in IT-related matters • Ensure that a high level of customer service and support is provided to all internal customers Skills Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols Good knowledge within the following areas: Microsoft Windows7, 8, and 10, Server 2008 and 2012, SCCM 2012 and 2016, Office 2016 Microsoft Active Directory TCP / IP and other networking protocols Working knowledge of the solutions within the Office 365 suite including SharePoint, Exchange, OneDrive, Skype for Business, etc. Software and hardware troubleshooting Ability to consider the larger picture as well as configuration at a detailed level Self-motivated, professional individual with excellent communication skills - verbal and written Excellent organizational skills with ability to multitask and prioritize workload Willingness to accept that this is hands on varied role dealing with all levels of the organization Excellent time-management skills with the ability to set own priorities whilst working on your own or as part of the team Sets high goals or standards of performance for self and / or subordinates. Dissatisfied with average performance Ability to liaise and develop relationships with all levels within the business Qualifications and experience Have good and relevant previous experience - at least 2 years. Previous experience in SCCM, O365 suite and Windows patching / upgrading desirable. Working hours 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).
Apr 22, 2019
Desktop Support Specialist Business Area: IT Location: Hedge End, Southampton Brief description A 3-month contract initially to provide additional 1st and 2nd level end user/desktop support to our existing support at Southampton. Purpose of the role Responsible for PC desktop, laptop and server configuration, mobile device management, application support and Office 365 and SharePoint administration / support. This includes Microsoft Windows operating systems, software and other applications. Responsible to This role reports directly to Client Support Team Leader Duties/Areas of Responsibility Escalate IT issues to the IT Manager where necessary Responsibility to support Hedge End Office IT infrastructure, minimise downtime of systems and maintaining security. Act as helpdesk and initial point of resolution for all IT related issues by phone, email etc. Log, manage and resolve issues as they arise. Providing fault diagnosis and treatment to address problems Working with other disciplines to ensure products are installed, configured and integrated appropriately and that it meets the user's needs Ensure adherence to IT Security policies. Completing internal user moves including phones Ensure all logs for equipment and users are maintained Other • Perform basic administrative support duties as required to meet specific operational objectives • Perform miscellaneous job-related duties as assigned by the Client Support Team Leader • Provide assistance and support to colleagues in IT-related matters • Ensure that a high level of customer service and support is provided to all internal customers Skills Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols Good knowledge within the following areas: Microsoft Windows7, 8, and 10, Server 2008 and 2012, SCCM 2012 and 2016, Office 2016 Microsoft Active Directory TCP / IP and other networking protocols Working knowledge of the solutions within the Office 365 suite including SharePoint, Exchange, OneDrive, Skype for Business, etc. Software and hardware troubleshooting Ability to consider the larger picture as well as configuration at a detailed level Self-motivated, professional individual with excellent communication skills - verbal and written Excellent organizational skills with ability to multitask and prioritize workload Willingness to accept that this is hands on varied role dealing with all levels of the organization Excellent time-management skills with the ability to set own priorities whilst working on your own or as part of the team Sets high goals or standards of performance for self and / or subordinates. Dissatisfied with average performance Ability to liaise and develop relationships with all levels within the business Qualifications and experience Have good and relevant previous experience - at least 2 years. Previous experience in SCCM, O365 suite and Windows patching / upgrading desirable. Working hours 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).
IT Manager Fyte are working with a growing company who are looking for an IT Manager. Working with third parties and group to ensure all IT and phone systems are working at all times Main responsibilities of IT Manager Work with third party and group to ensure network (including backup provision) is working optimally Maintain ERP for UK (including EDI) Deploy group solution for ERP Deploy group CRM solution for UK Provide input into developing appropriate business intelligence and data analysis for business Work proactively with users to automate processes as relevant Provision of IT helpdesk for UK including remote users and dealing with day to day IT issues. Training and recommendations as appropriate to UK workforce Work with third party and group to ensure phone systems are working optimally (including mobile phones) Provision of intranet for UK Ensure web-sites of all companies are working Maximize investment on IT Control costs on IT including reducing number of suppliers Work with HR to develop appropriate policies on all aspects of IT Creation of IT escalation protocols within the business Always Keep the Business Unit Controller updated Personal Attributes of IT Manager Calming presence capable of defusing situations Tenacious problem solver, willing to do what is necessary to ensure the up-time target is met Punctual and willing to be flexible with time Good communicator at all levels, who gets on with role without a fuss In depth knowledge of Microsoft products Experience of EFACS Experience of time and attendance systems In depth knowledge of different network and disaster recovery environments Knowledge of CRM and BI solutions Please note you will receive an automated response advising you that we have received your CV. Hudson is part of Morgan Philips Group and is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 22, 2019
IT Manager Fyte are working with a growing company who are looking for an IT Manager. Working with third parties and group to ensure all IT and phone systems are working at all times Main responsibilities of IT Manager Work with third party and group to ensure network (including backup provision) is working optimally Maintain ERP for UK (including EDI) Deploy group solution for ERP Deploy group CRM solution for UK Provide input into developing appropriate business intelligence and data analysis for business Work proactively with users to automate processes as relevant Provision of IT helpdesk for UK including remote users and dealing with day to day IT issues. Training and recommendations as appropriate to UK workforce Work with third party and group to ensure phone systems are working optimally (including mobile phones) Provision of intranet for UK Ensure web-sites of all companies are working Maximize investment on IT Control costs on IT including reducing number of suppliers Work with HR to develop appropriate policies on all aspects of IT Creation of IT escalation protocols within the business Always Keep the Business Unit Controller updated Personal Attributes of IT Manager Calming presence capable of defusing situations Tenacious problem solver, willing to do what is necessary to ensure the up-time target is met Punctual and willing to be flexible with time Good communicator at all levels, who gets on with role without a fuss In depth knowledge of Microsoft products Experience of EFACS Experience of time and attendance systems In depth knowledge of different network and disaster recovery environments Knowledge of CRM and BI solutions Please note you will receive an automated response advising you that we have received your CV. Hudson is part of Morgan Philips Group and is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Support Analyst, paying up to £28k is required by one of the World's most luxurious hotel and hospitality brands from their fantastic central London property. The Company who own some of the World's most sought after hotels are seeking a talented and conscientious Support Analyst to join a small in house team. As the Support Analyst you will assist hotel guests with any technical issue they have along with supporting the internal user base. As well as having the background in a service industry you will be a talented troubleshooter and also offer assistance to new employees to ensure they are up to speed with the IT environment. Key Experience Required: Experience in IT Support in a luxury hospitality environment Experience with Windows; iOS; MS Office Experience with Opera PMS Experience with Helpdesk logging systems Excellent written and verbal communication skills are essential. As well as a salary of up to £28k the Company offer a list of benefits the likes of which I have never seen before. This is a fantastic opportunity and if you feel you have the right skills and experience, please click on the "apply now" function.
Apr 22, 2019
Support Analyst, paying up to £28k is required by one of the World's most luxurious hotel and hospitality brands from their fantastic central London property. The Company who own some of the World's most sought after hotels are seeking a talented and conscientious Support Analyst to join a small in house team. As the Support Analyst you will assist hotel guests with any technical issue they have along with supporting the internal user base. As well as having the background in a service industry you will be a talented troubleshooter and also offer assistance to new employees to ensure they are up to speed with the IT environment. Key Experience Required: Experience in IT Support in a luxury hospitality environment Experience with Windows; iOS; MS Office Experience with Opera PMS Experience with Helpdesk logging systems Excellent written and verbal communication skills are essential. As well as a salary of up to £28k the Company offer a list of benefits the likes of which I have never seen before. This is a fantastic opportunity and if you feel you have the right skills and experience, please click on the "apply now" function.
Aspire IT Recruitment LTD
Weston-super-mare, Somerset
Our reputable client based in Weston-Super-Mare are seeking a Software Support Technician. My client is a diverse software company with products used all over the UK, their products range from stock control, accounting and workshop management systems. My client is offering a great opportunity to work with interesting technology from Android, .NET, the latest web technology and to be part of a tight knit team of customer support technicians. Office based role in Weston-Super-Mare. Hours of work are Monday-Friday (9:00am- 5:30pm (with one-hour for lunch break). There will be 33 days holiday which includes bank holidays and a competitive salary based on previous experience. RESPONSIBILITIES : Serve as the first point of customer contact, ensuring that all customer phone and email support requests are entered into their incident ticketing system Resolve technical incidents based on your level of expertise and escalate issues as needed to higher level technicians and/or other departments Support employee inquiries regarding customer reported technical issues Communicate the status of issues to customers Support customers with software advice and training REQUIREMENTS: Good knowledge of current and historical versions of MS Windows operating systems Basic to intermediate knowledge of TCP/IP Networking Excellent troubleshooting skills Exceptional customer service skills including the ability to translate technical jargon into layman's terms The ability to take ownership of issues *Non-essential skills that would prove to be a great asset to the role. Experience using CRM and/or helpdesk software systems Basic accounts knowledge or experience using an account's package Basic SQL and Database skills
Apr 22, 2019
Our reputable client based in Weston-Super-Mare are seeking a Software Support Technician. My client is a diverse software company with products used all over the UK, their products range from stock control, accounting and workshop management systems. My client is offering a great opportunity to work with interesting technology from Android, .NET, the latest web technology and to be part of a tight knit team of customer support technicians. Office based role in Weston-Super-Mare. Hours of work are Monday-Friday (9:00am- 5:30pm (with one-hour for lunch break). There will be 33 days holiday which includes bank holidays and a competitive salary based on previous experience. RESPONSIBILITIES : Serve as the first point of customer contact, ensuring that all customer phone and email support requests are entered into their incident ticketing system Resolve technical incidents based on your level of expertise and escalate issues as needed to higher level technicians and/or other departments Support employee inquiries regarding customer reported technical issues Communicate the status of issues to customers Support customers with software advice and training REQUIREMENTS: Good knowledge of current and historical versions of MS Windows operating systems Basic to intermediate knowledge of TCP/IP Networking Excellent troubleshooting skills Exceptional customer service skills including the ability to translate technical jargon into layman's terms The ability to take ownership of issues *Non-essential skills that would prove to be a great asset to the role. Experience using CRM and/or helpdesk software systems Basic accounts knowledge or experience using an account's package Basic SQL and Database skills
1st, 2nd & 3rd Line IT Support Salary £20,000 - £28,000 subject to skills and experience Pension + 20 days holiday Monday to Friday Wavehill IT offer outsourced IT support for Small to Medium sized business across London. We are looking for a fast learning ambitious IT support engineer to offer support on Windows Servers and Desktop either via remote helpdesk or on-site at client's London offices. The role is mixed 1st, 2nd and 3rd line support, varied in technologies due to the number of networks and sectors we look after. We are a small friendly team that offer a very personal service. As such the successful applicant will learn a lot very quickly and with that can expect to see their salary grow in relation. The role would suit a natural IT problem solver who has background with Microsoft networks and technologies with Windows Server and Win Desktops. You will be required to go onsite to manage regular scheduled (weekly, monthly) onsite client visits. The role is with a view to grow into IT project management and delivery. Excellent written and spoken communications skills along with being presentable are essential. Deeper understanding of the below is advantageous: - Windows Desktop support and installation - Active Directory - Windows Server installation, DHCP & DNS - Virtualisation with Hyper-V - Office 365 with Hosted Exchange migrations & administration - Powershell Mac OS support would also be advantageous
Apr 22, 2019
1st, 2nd & 3rd Line IT Support Salary £20,000 - £28,000 subject to skills and experience Pension + 20 days holiday Monday to Friday Wavehill IT offer outsourced IT support for Small to Medium sized business across London. We are looking for a fast learning ambitious IT support engineer to offer support on Windows Servers and Desktop either via remote helpdesk or on-site at client's London offices. The role is mixed 1st, 2nd and 3rd line support, varied in technologies due to the number of networks and sectors we look after. We are a small friendly team that offer a very personal service. As such the successful applicant will learn a lot very quickly and with that can expect to see their salary grow in relation. The role would suit a natural IT problem solver who has background with Microsoft networks and technologies with Windows Server and Win Desktops. You will be required to go onsite to manage regular scheduled (weekly, monthly) onsite client visits. The role is with a view to grow into IT project management and delivery. Excellent written and spoken communications skills along with being presentable are essential. Deeper understanding of the below is advantageous: - Windows Desktop support and installation - Active Directory - Windows Server installation, DHCP & DNS - Virtualisation with Hyper-V - Office 365 with Hosted Exchange migrations & administration - Powershell Mac OS support would also be advantageous
IT Help Desk Technician- £24,000 - Croydon Role : IT Help Desk Technician Location : Croydon Salary : £24,000 Interviewing Immediately - Apply Now Are you looking for a new challenge within one of the fastest growing professional services providers in the country? This award-winning organisation are looking for an ambitious IT Graduate/Apprentice/Helpdesk Technician to join their Helpdesk support team. Your main responsibilities will include looking after a range of offices within throughout the London and South West Counties. As an IT Technician you will be expected to act as the first point of contact for all IT issues and escalate when necessary to senior lines of support. These can include supporting the key management systems and bespoke internal applications. This company will offer key training opportunities, project work and a clear progression path for your career including paid certifications. Benefits: - ** Competitive Salary - up to £24K ** 25 days Holiday + Bank Holiday ** Life Assurance ** Pension fund Essential Skills: - ** Hardware solutions - Laptop, Desktop, Printer ** Active Directory ** Clear communication ** Software installations ** Basic firewall/anti-virus understanding ** Windows environment support Desirable Skills: - ** Graduate in IT discipline ** Helpdesk experience in IT discipline ** The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Stuart . . co . uk This role would be suitable for: IT Help Desk, IT Service Desk Analyst, IT Support Analyst, Help Desk Support, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.
Apr 22, 2019
IT Help Desk Technician- £24,000 - Croydon Role : IT Help Desk Technician Location : Croydon Salary : £24,000 Interviewing Immediately - Apply Now Are you looking for a new challenge within one of the fastest growing professional services providers in the country? This award-winning organisation are looking for an ambitious IT Graduate/Apprentice/Helpdesk Technician to join their Helpdesk support team. Your main responsibilities will include looking after a range of offices within throughout the London and South West Counties. As an IT Technician you will be expected to act as the first point of contact for all IT issues and escalate when necessary to senior lines of support. These can include supporting the key management systems and bespoke internal applications. This company will offer key training opportunities, project work and a clear progression path for your career including paid certifications. Benefits: - ** Competitive Salary - up to £24K ** 25 days Holiday + Bank Holiday ** Life Assurance ** Pension fund Essential Skills: - ** Hardware solutions - Laptop, Desktop, Printer ** Active Directory ** Clear communication ** Software installations ** Basic firewall/anti-virus understanding ** Windows environment support Desirable Skills: - ** Graduate in IT discipline ** Helpdesk experience in IT discipline ** The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Stuart . . co . uk This role would be suitable for: IT Help Desk, IT Service Desk Analyst, IT Support Analyst, Help Desk Support, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.
IT Support Analyst The IT Support Analyst is responsible for supporting all functions and features of the European IT organisation. Key Responsibilities: Business Support: Maintain the day to day operations of the IT Systems and Infrastructure relating to the European business, including both main and regional facilities. Maximise availability of computer systems and networks throughout the European Organization Support the implementation of IT projects as requested. Ensure accurate logging of tickets, notes and resolutions in the IT Ticket System and that resolution is reached in a timely manner, with customer satisfaction as a primary focus. Provide the technical Microsoft Outlook 365, Active Directory and SharePoint Administration and SAP support within the European Business Maintain relationships and interface with external IT suppliers and service vendors Help control IT costs and improve efficiency of IT systems within Europe. Policies and Procedures Assist in ensuring compliance with the Global Cyber Security policies for the European organization Conduct work in accordance with all IT Policies or Procedures. Monitor security status and resolve incidents in-line with the Incident Response procedure and update where necessary Assist in maintaining the European Disaster Recovery plans and performing tests to ensure readiness and effectiveness. Ensure continuity of mission critical systems and data via Backup processes, month end procedures and other methods Update and review the Risk Governance process for the European business and implement appropriate controls Adhere to all regional documentation and procedures included in quality systems. Other: Some national and international travel required Other IT duties as required Specific Duties: Maintain a tidy work environment in all IT areas. Maintain FAQ databases and perform IT admin tasks. Maintain the Asset register and ensure all assets are captured. Attend courses and training to ensure skills and knowledge are up to date and relevant to the business. Manage the infrastructure on site, ensuring it is fit for purpose and suggesting improvements where identified. Monitor IT system backups, ensuring to flag failures and resolve issues. Assist with month end procedures, with the ability to complete in the absence of other team members. Assist in the processing of leavers, with the ability to process in the absence of other team members. Ensuring all systems are protected and secure and all equipment is returned. Responsible for new starter requests, ensuring all requirements are identified and met to the best of our ability. Provide a quick response to user requests and incidents as the first point of contact and support. Responsible for ensuring stock levels are suitable of essential IT equipment and arranging restocking when required. Skills, Qualifications and Experience Essential Desirable Previous IT Helpdesk experience Previous experience providing of IT support within global business Level 3 ICT qualification (or equivalent) EDCL, Network+ or MCP Strong communication skills including clear written and spoken English Technical knowledge of Microsoft 365, Active Directory and SharePoint Administration and SAP support within the European Business Experience in delivering excellent customer service to internal as well as external customers Experience of supporting Disaster Recovery processes Effective problem solving skills and attention to detail Understanding of Cyber Security Pro-active approach to issue escalation to achieve SLAs Understanding of Risk Governance including GDPR Awareness of ITIL procedures or willingness to learn GCSE Grade C or above in English, Maths Understanding and experience of using a helpdesk system (GSN/Freshservice/JIRA or equivalent) Ability to communicate in a second European language - French, German or Italian Knowledge of OS; Windows, Mac, IOS and Android Experience installing/supporting switches, firewalls, routers and servers Able to follow processes and to maintain consistency in resolution An interest in development and learning new IT skills.
Apr 22, 2019
IT Support Analyst The IT Support Analyst is responsible for supporting all functions and features of the European IT organisation. Key Responsibilities: Business Support: Maintain the day to day operations of the IT Systems and Infrastructure relating to the European business, including both main and regional facilities. Maximise availability of computer systems and networks throughout the European Organization Support the implementation of IT projects as requested. Ensure accurate logging of tickets, notes and resolutions in the IT Ticket System and that resolution is reached in a timely manner, with customer satisfaction as a primary focus. Provide the technical Microsoft Outlook 365, Active Directory and SharePoint Administration and SAP support within the European Business Maintain relationships and interface with external IT suppliers and service vendors Help control IT costs and improve efficiency of IT systems within Europe. Policies and Procedures Assist in ensuring compliance with the Global Cyber Security policies for the European organization Conduct work in accordance with all IT Policies or Procedures. Monitor security status and resolve incidents in-line with the Incident Response procedure and update where necessary Assist in maintaining the European Disaster Recovery plans and performing tests to ensure readiness and effectiveness. Ensure continuity of mission critical systems and data via Backup processes, month end procedures and other methods Update and review the Risk Governance process for the European business and implement appropriate controls Adhere to all regional documentation and procedures included in quality systems. Other: Some national and international travel required Other IT duties as required Specific Duties: Maintain a tidy work environment in all IT areas. Maintain FAQ databases and perform IT admin tasks. Maintain the Asset register and ensure all assets are captured. Attend courses and training to ensure skills and knowledge are up to date and relevant to the business. Manage the infrastructure on site, ensuring it is fit for purpose and suggesting improvements where identified. Monitor IT system backups, ensuring to flag failures and resolve issues. Assist with month end procedures, with the ability to complete in the absence of other team members. Assist in the processing of leavers, with the ability to process in the absence of other team members. Ensuring all systems are protected and secure and all equipment is returned. Responsible for new starter requests, ensuring all requirements are identified and met to the best of our ability. Provide a quick response to user requests and incidents as the first point of contact and support. Responsible for ensuring stock levels are suitable of essential IT equipment and arranging restocking when required. Skills, Qualifications and Experience Essential Desirable Previous IT Helpdesk experience Previous experience providing of IT support within global business Level 3 ICT qualification (or equivalent) EDCL, Network+ or MCP Strong communication skills including clear written and spoken English Technical knowledge of Microsoft 365, Active Directory and SharePoint Administration and SAP support within the European Business Experience in delivering excellent customer service to internal as well as external customers Experience of supporting Disaster Recovery processes Effective problem solving skills and attention to detail Understanding of Cyber Security Pro-active approach to issue escalation to achieve SLAs Understanding of Risk Governance including GDPR Awareness of ITIL procedures or willingness to learn GCSE Grade C or above in English, Maths Understanding and experience of using a helpdesk system (GSN/Freshservice/JIRA or equivalent) Ability to communicate in a second European language - French, German or Italian Knowledge of OS; Windows, Mac, IOS and Android Experience installing/supporting switches, firewalls, routers and servers Able to follow processes and to maintain consistency in resolution An interest in development and learning new IT skills.
Ticketing Support Administrator - Surrey - Competitive Salary and Benefits Package Prospects 4 Corporate Travel are currently recruiting for a Ticketing Support Administrator to join our client, a major sporting and events organiser with a fantastic heritage. The successful candidate will be required to ensure that all aspects of the Ticketing Platforms are setup, configured and maintained to optimize effectiveness. The key responsibilities of the Ticketing Support Administrator are: Ensuring that all support requests are answered in a timely manner and logged in the helpdesk software platform Undertaking the setup of tickets, offers and promotions with regard to user requests Assisting with inbound requests for help, advice and support, including reporting and data extracts Ensuring that tickets, offers and promotions are displayed correctly on line Undertake appropriate CMS checks to ensure items are displayed according to business requirements Work with marketing and finance teams to support their use of the platform. Develop skills and experience in ticketing industry by undertaking research and visits to other sports and ticketing organisations. The skills required for the Ticketing Support Administrator are: Previous experience of ticketing software platforms and their administration. Excellent customer service skills Strong communication skills (written and verbal) Demonstrate diligence with a keen eye for detail Posses the ability to work well within a team environment and independently To apply for the Ticketing Support Administrator role please click the link below or call Prospects4Corporate Travel on . Alternatively apply online via our website where you can register your CV, get job alerts and see all of our current vacancies.
Apr 22, 2019
Ticketing Support Administrator - Surrey - Competitive Salary and Benefits Package Prospects 4 Corporate Travel are currently recruiting for a Ticketing Support Administrator to join our client, a major sporting and events organiser with a fantastic heritage. The successful candidate will be required to ensure that all aspects of the Ticketing Platforms are setup, configured and maintained to optimize effectiveness. The key responsibilities of the Ticketing Support Administrator are: Ensuring that all support requests are answered in a timely manner and logged in the helpdesk software platform Undertaking the setup of tickets, offers and promotions with regard to user requests Assisting with inbound requests for help, advice and support, including reporting and data extracts Ensuring that tickets, offers and promotions are displayed correctly on line Undertake appropriate CMS checks to ensure items are displayed according to business requirements Work with marketing and finance teams to support their use of the platform. Develop skills and experience in ticketing industry by undertaking research and visits to other sports and ticketing organisations. The skills required for the Ticketing Support Administrator are: Previous experience of ticketing software platforms and their administration. Excellent customer service skills Strong communication skills (written and verbal) Demonstrate diligence with a keen eye for detail Posses the ability to work well within a team environment and independently To apply for the Ticketing Support Administrator role please click the link below or call Prospects4Corporate Travel on . Alternatively apply online via our website where you can register your CV, get job alerts and see all of our current vacancies.
We currently have a vacancy for a Business Applications Support Analyst in our I.T department offering a competitive salary. We are open to applications from across the UK however the main office areas will be Cheltenham, Warrington or Larbert and as a result travel may be necessary. This is a full time, permanent position and you will, together with the other members of the Business Support Department, provide on-going support and maintenance of existing in house applications within defined responsibilities as designated by your line manager. As appropriate you will also assist in the ongoing development of new business applications. You will have experience using tools such as Microsoft Visual Studio working with ASP.NET application, Microsoft SQL Server (SSMS), be familiar with VB.NET, C#, and ideally some JavaScript and VBA and Ideally you will have In-depth knowledge of either the sales, marketing, finance or logistics functional areas. As our Business Applications Support Analyst you will manage and resolve tasks using the Helpdesk software to the agreed timescales and internal Service Level Agreements. You will be expected to communicate to the users so that they are informed of progress. You will be working remotely for most of the time but will be expected to communicate clearly and effectively and collaborate with your line manager as required to ensure any issues are dealt with and work schedules are met Benefits also provided by Certas include discount schemes; pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within one of the UKs largest independent retailer of fuels and lubricants. Our Mission We work as one team, making our energy expertise and outstanding service count for all our customers. Company Information We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships. It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group. The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Shortlisted candidates will be notified within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted Certas Energy Ltd is an Equal Opportunities Employer
Apr 22, 2019
We currently have a vacancy for a Business Applications Support Analyst in our I.T department offering a competitive salary. We are open to applications from across the UK however the main office areas will be Cheltenham, Warrington or Larbert and as a result travel may be necessary. This is a full time, permanent position and you will, together with the other members of the Business Support Department, provide on-going support and maintenance of existing in house applications within defined responsibilities as designated by your line manager. As appropriate you will also assist in the ongoing development of new business applications. You will have experience using tools such as Microsoft Visual Studio working with ASP.NET application, Microsoft SQL Server (SSMS), be familiar with VB.NET, C#, and ideally some JavaScript and VBA and Ideally you will have In-depth knowledge of either the sales, marketing, finance or logistics functional areas. As our Business Applications Support Analyst you will manage and resolve tasks using the Helpdesk software to the agreed timescales and internal Service Level Agreements. You will be expected to communicate to the users so that they are informed of progress. You will be working remotely for most of the time but will be expected to communicate clearly and effectively and collaborate with your line manager as required to ensure any issues are dealt with and work schedules are met Benefits also provided by Certas include discount schemes; pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within one of the UKs largest independent retailer of fuels and lubricants. Our Mission We work as one team, making our energy expertise and outstanding service count for all our customers. Company Information We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships. It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group. The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Shortlisted candidates will be notified within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted Certas Energy Ltd is an Equal Opportunities Employer
2nd Line Support - Managed Service Provider - Richmond - £34,000 - £38,000 Do you want to expand your abilities and grow with a fantastic company in a diverse industry? Read below for a fantastic opportunity… About the company My client is a leading IT Cloud Services and Support companies. They have dedicated over 20 years to delivering an award-winning, exceptional service to small and medium enterprises. They work with all types of organisations, from small start-ups to established household brands. They support their clients all over the world, from London headquarters to gold mines in Africa, as well as cruise ships in the Mediterranean. Their highly qualified and experienced engineers pride themselves on their responsiveness and accountability in delivering the best customer care and outstanding service. Attributes required The successful applicant will have these essential attributes: *Excellent written, documentation, and verbal communication skills. *At least four to five years of experience including at least two years working within a Managed Service Provider/MSP, or IT Support Company in a helpdesk/service desk position. *Outstanding customer service skills, both over the phone and in person. *Excellent knowledge of Microsoft Windows, Microsoft Office, and Office 365. *Excellent knowledge of Active Directory and Windows Server administration. *Advanced knowledge of Microsoft Hyper-V, SQL, PowerShell, and Exchange. *Able to work well individually, as well as part of a team. *Able to follow procedures and processes diligently and be able to write these for other team members to follow. *Experience supporting advanced server faults, providing a diagnosis for errors, and communicating with third-party support services. *Excellent understanding of networking fundamentals. The following attributes would be advantageous: *MCSE / MCSA certification *Experience working with Microsoft Azure *Experience working with SharePoint Great opportunities like this don't last long. If interested, or know anyone that would be interested, get in touch with me at or give me a call on
Apr 22, 2019
2nd Line Support - Managed Service Provider - Richmond - £34,000 - £38,000 Do you want to expand your abilities and grow with a fantastic company in a diverse industry? Read below for a fantastic opportunity… About the company My client is a leading IT Cloud Services and Support companies. They have dedicated over 20 years to delivering an award-winning, exceptional service to small and medium enterprises. They work with all types of organisations, from small start-ups to established household brands. They support their clients all over the world, from London headquarters to gold mines in Africa, as well as cruise ships in the Mediterranean. Their highly qualified and experienced engineers pride themselves on their responsiveness and accountability in delivering the best customer care and outstanding service. Attributes required The successful applicant will have these essential attributes: *Excellent written, documentation, and verbal communication skills. *At least four to five years of experience including at least two years working within a Managed Service Provider/MSP, or IT Support Company in a helpdesk/service desk position. *Outstanding customer service skills, both over the phone and in person. *Excellent knowledge of Microsoft Windows, Microsoft Office, and Office 365. *Excellent knowledge of Active Directory and Windows Server administration. *Advanced knowledge of Microsoft Hyper-V, SQL, PowerShell, and Exchange. *Able to work well individually, as well as part of a team. *Able to follow procedures and processes diligently and be able to write these for other team members to follow. *Experience supporting advanced server faults, providing a diagnosis for errors, and communicating with third-party support services. *Excellent understanding of networking fundamentals. The following attributes would be advantageous: *MCSE / MCSA certification *Experience working with Microsoft Azure *Experience working with SharePoint Great opportunities like this don't last long. If interested, or know anyone that would be interested, get in touch with me at or give me a call on
IT Support Engineer - IT Consultancy Brighton £25,000 - £32,000 competitive depending on your experience and skills We are a fast-growing modern Managed Service Provider based just outside Central Brighton, supporting businesses customers with a wide range of technical solutions. We are looking for an experienced IT Technician to join our team, bringing in additional knowledge and skills to server our customers. The successful candidate will have experience working for an MSP and should be capable of providing tier 3 support on both help desk and projects as necessary. IT Support Engineer Required Skills : + 3+ years' experience working in an MSP environment. + Tier 3 Support capable - desktops, servers, network hardware, cloud, etc. + Project Engineer capable - experienced in running and technically delivering projects such as server migrations and Office 365 + Driving Licence and Car - from time to time you will be required to visit sites and save the day + Hero Attitude - we care about our customers. You must love technology, business, people, and delivering the highest quality in customer service Desirable Skills : + Industry qualifications - we can fund and provide resources to help you achieve more + Leadership and Self-sufficiency - as a fast-growing company, opportunities for leadership are available. Team members who understand the job and have pride in the quality of their work (and therefore need less managing) are also acknowledged as just as valuable. We are a fun and friendly team with regular socials and a great attitude. For the next step in your MSP career please apply with your CV asap. You may have worked in the following capacities: IT Manager, IT Support Consultant, MSP IT Engineer, IT Service Delivery Engineer, IT Projects Engineer, 2nd / 3rd Line Support Engineer, Helpdesk Engineer, Infrastructure Support, Desktop Support. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 22, 2019
IT Support Engineer - IT Consultancy Brighton £25,000 - £32,000 competitive depending on your experience and skills We are a fast-growing modern Managed Service Provider based just outside Central Brighton, supporting businesses customers with a wide range of technical solutions. We are looking for an experienced IT Technician to join our team, bringing in additional knowledge and skills to server our customers. The successful candidate will have experience working for an MSP and should be capable of providing tier 3 support on both help desk and projects as necessary. IT Support Engineer Required Skills : + 3+ years' experience working in an MSP environment. + Tier 3 Support capable - desktops, servers, network hardware, cloud, etc. + Project Engineer capable - experienced in running and technically delivering projects such as server migrations and Office 365 + Driving Licence and Car - from time to time you will be required to visit sites and save the day + Hero Attitude - we care about our customers. You must love technology, business, people, and delivering the highest quality in customer service Desirable Skills : + Industry qualifications - we can fund and provide resources to help you achieve more + Leadership and Self-sufficiency - as a fast-growing company, opportunities for leadership are available. Team members who understand the job and have pride in the quality of their work (and therefore need less managing) are also acknowledged as just as valuable. We are a fun and friendly team with regular socials and a great attitude. For the next step in your MSP career please apply with your CV asap. You may have worked in the following capacities: IT Manager, IT Support Consultant, MSP IT Engineer, IT Service Delivery Engineer, IT Projects Engineer, 2nd / 3rd Line Support Engineer, Helpdesk Engineer, Infrastructure Support, Desktop Support. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
