154 Helpdesk jobs

Job Purpose You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.     Key Responsibilities   Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.   Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS. Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications. Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions. Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support. Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data. Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data. Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems. Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements. Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers. Provide second line helpdesk support to assist the IT team.   Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained. Develop and maintain expertise in the Association’s software packages and applications. Visit other Impact sites, as required, to provide IT support. Provide support and training to staff in the use of Impact’s computer systems. Participate in cross-functional working groups and reviews. Develop and maintain an awareness of computer procedures throughout the Association.  

Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office. Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company? If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you. Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in: Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate Creating user accounts in Exchange and Active Directory Supporting Cisco phone system and mobile telephony Updating IT records and documentation Configuration of IT equipment, laptop builds and updates Ordering of software and equipment as required and liaising with suppliers Asset management – recording details of equipment and software licences issued Providing project support to the wider IT team The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service. This is a full time role, 35 hours per week. Some travel to all Turley offices will be required. Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus. If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to  careers@turley.co.uk  with details of your current salary. No agency interest please. The successful candidate must have permission to work in the UK by the start of their employment.

Job Description: The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.   Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:   Primary escalation point for all client hardware and software related needs Support client related operational tasks New client hardware imaging and deployments Application deployments and upgrades Windows XP/7/10 operating system support Business productivity and manufacturing application support Microsoft Office 2007/2010/2013/2016 etc ProE Site level Active Directory object management User, group and computer object management Support of Office 365 / Exchange Online related tasks Support of remote users Basic Windows server support Javalin ERP (currently running) Oracle EBS r12 ERP (future) Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines. Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.

About Us Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality. Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For. We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others. About The Role We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support. The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London. Salary is up to £25,000 depending on experience. Duties & Responsibilities Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation Traveling to sites to set up new user hardware, providing desktop support and perform maintenance   Skills & Experience Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s Experience of working within an ITIL or SDI environment The expertise to work in a Wintel environment Capability of managing email within an Office 365 setting Comfortable configuring modern mobile handsets for connectivity, email and cloud services The ability to explain complex IT concepts in simple terms About You The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.

Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.  We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.  Your responsibilities will include: Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate Writing, developing and publishing process documentation for the Service Desk Function We are looking for: - Competent understanding of Active Directory, Office 365 and Skype for business Comfortable with using multiple IT management systems Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016 Expert fault-finding techniques (Software and Hardware)   Next steps We aim to provide feedback to all applications within 10 working days from the closing date

First Line Service Desk Analyst Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.  We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!  Your responsibilities will include:         Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required         Working within SLAs to provide a seamless service to all employees and stakeholders         Learning internal processes, offering creative solutions and recognising opportunities to  develop or refresh these as appropriate You will be great at:         You will have a background in a technical support role working to processes         Have excellent customer service skills         Diagnosis Experience Next steps We aim to provide feedback to all applications within 10 working days from the closing date.

INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.

International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.  Job Responsibilities: Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates. Set up and configuring PCs and software Set up and administration of users Active Directory, email accounts and network user profiles Undertake projects assigned by the IT Manager. Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager. Ensure IT Assets are documented Setup phones and computers for meetings, training or relocations Desired Knowledge, Skills, & Experience Minimum of 3 years’ experience in a business IT support role Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified Excellent knowledge of Windows 10 and Microsoft Office Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN) Basic server skills (Windows 2008 R2, Windows 2012 R2) MAC Lion, Sierra and MAC Applications Smartphones and tablets mobile device management Active Directory User administration 365 administration and Office 365 apps such as Planner, Teams, Sharepoint Remote support tools (Dameware, RDP etc) Knowledge of various laptop and desktop models Printer troubleshooting Backup and imaging software Asset management and disposal Experience of anti-virus software in a business environment Personal Attributes Proactive.  Ability to work independently and keep busy during quiet periods Punctual and presentable Articulate and very professional communication skills Team player and approachable. Education Educated to degree level (desirable) Relevant I.T qualifications (desirable) Please note that only candidates with the legal right to work in the UK will be considered.

Service Desk Analyst Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation? WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others. WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies.  The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!).  You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place. The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change. This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office. A minimum two-year commitment is required. There is a six (6) month probationary period and salary is negotiable. This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada. Join a team that is passionate for what we do and truly makes a difference.   Your Impacts: End User Support   Oversee the daily operations of all aspects of the Service Desk in UK Support local, international and regional offices remotely through a central Service Desk system Ensure business needs are accomplished in the most cost-effective manner Work closely with the senior management team to help implement technology and processes based on business needs Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office Troubleshoot emergency IS related problems and escalate when necessary Provide backup solutions and services to staff Provide emergency support for visiting Staff, presentations and events Support WE Day UK Train on and maintain current and new application systems and platforms Assist with overall global ticket queue May be required to travel to country offices for support IT Project Management for the UK office Mange and implement office moves or new building buildouts that may occur in the UK Work with the global headquarters to implement new technologies, services, or processes Work with Headquarters to set up mobile devices and maintain organizational security compliance Printers and Servers and Infrastructure Manage Support Virtualization and server infrastructure with support of Head Office Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed Build escalation rules for malfunctioning hardware Maintain Wi-Fi and network infrastructure with support of Head Office   Active Directory, SharePoint and Office 365 Provision, configure and maintain user accounts Maintain strict quality control of staff information in company directories Maintain SharePoint sites and security and distribution groups Troubleshoot security and sharing issues Provide remote troubleshooting support Provide backup services of various stakeholder groups Reporting and Administration Respond to issues and monitor/audit requests Own and maintain the lifecycle of assets in the organization Train co-workers on use and support of implemented technologies Assist in strategic planning for the Information Systems department Manage the creation of standard operating procedure documentation Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages   What you bring: Possess a Bachelors or similar diploma in IT or related field Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts Experience working with Microsoft Office 365, Active Directory Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server Enjoy working in a demanding, fast paced work environment and flexible with work hours Some travel may be required to support We Day tour and country support Able to perform well and problem solve in high stress, dynamic and changing situations Comfortable working with external stakeholders and vendors Positive and professional attitude and able to work as a team player Excellent written and oral communication skills Experience with Hyper-V an asset Experience with Cisco Firewalls an asset Knowledge of helpdesk and ticketing tools are an asset ITIL Foundations certification is an asset   Supplementary Benefits Employer-provided health and dental benefits Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day) Birthday’s off! Flexible work hours if on occasion you need to start late or leave early The opportunity to attend We Day our flagship event Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation   If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.   Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.   Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date. If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.   Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.   This post is subject to an enhanced DBS check.   What makes us unique…  Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.   We sincerely thank all those who apply, however only those considered for an interview will be contacted.

Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  

IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)