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2 Helpdesk jobs

Discover a wide range of Helpdesk Jobs in the UK on IT Job Board, where support professionals and customer-focused problem-solvers connect with leading organisations. From first-line Service Desk roles to 2nd and 3rd line support, our listings cover positions for technical generalists, application support engineers, and desktop technicians.

Helpdesk roles often involve troubleshooting hardware, software, cloud systems, and user accounts, working with ticketing tools and service-level agreements. Whether you're just starting your IT support career or already handling escalated issues, you'll find roles across industries like managed services, education, and enterprise IT. Browse now, apply directly, and take the next step in your support career.
Network Security IT Specialist
La Marque, City of (TX) La Marque, Texas
Job Description Job Description The Network Security IT Specialist is responsible for supporting and securing the City's IT infrastructure, including network systems, endpoints, and enterprise applications. This role combines network security, systems administration, and end-user support, ensuring reliable and secure technology operations across all City departments. The position plays a key role in maintaining cybersecurity best practices, monitoring for threats, and providing technical support while ensuring compliance with applicable standards and policies. Network Security & Cybersecurity Monitor network and system activity for anomalies, threats, and unauthorized access. Assist in responding to cybersecurity incidents, including investigation and remediation. Support implementation of security controls such as MFA, endpoint protection, and access management. Perform system patching, updates, and basic vulnerability remediation. Maintain secure configurations for firewalls, switches, wireless networks, and endpoints. Assist with compliance efforts related to state, federal, and internal security standards (e.g., CJIS where applicable). Network & Systems Administration Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless systems. Support Active Directory, hybrid Microsoft Entra ID environments, and Microsoft 365 services. Monitor system performance, uptime, and backups; resolve issues proactively. Assist with backup and disaster recovery processes, including data restoration. Maintain documentation of network configurations, systems, and IT assets. Technical Support (Tier I-III) Provide support for desktops, laptops, mobile devices, printers, and other IT equipment. Respond to helpdesk tickets and troubleshoot hardware, software, and connectivity issues. Install, configure, and support business applications used across City departments. Assist users with access issues, account management, and general IT requests. Train staff on cybersecurity awareness and proper use of City technology. Citywide IT Operations Support IT systems across multiple departments (e.g., administration, public works, utilities, public safety). Assist with lifecycle management and replacement of IT equipment. Collaborate with vendors and service providers for system support and maintenance. Assist in evaluating, recommending, and implementing new technology solutions. Planning, Documentation & Compliance Maintain accurate documentation for systems, procedures, and configurations. Assist with development and maintenance of IT policies, standards, and procedures. Support business continuity and disaster recovery planning efforts. Assist with IT procurement and budget planning as needed. Operational Support Provide occasional after-hours support for system maintenance or outages. Assist in maintaining IT services during emergencies or critical incidents affecting City operations. Other activities the city may require Associate's or Bachelor's degree in Information Technology, Cybersecurity, or related field (or equivalent experience). Minimum of 2 years of IT experience , with exposure to networking and/or security. Valid driver's license. Strong troubleshooting, communication, and documentation skills. Preferred Qualifications CompTIA Network+, Security+, or other industry recognized certifications. Experience with the Microsoft 365 suite, including MS Defender and Entra ID. Familiarity with network security concepts (firewalls, VPNs, segmentation). Experience in municipal or government IT environments. Basic understanding of cybersecurity frameworks or compliance standards. Familiarity with Virtual Desktop Infrastructure environments. Working Conditions Full-time; salary with occasional after-hours support. Work performed in office, data center, and field environments as needed. May require lifting equipment, climbing ladders, or working in confined spaces. Compensation details: 48000 Yearly Salary PI3bcb447532b7-3654
08/14/2026
Full time
Job Description Job Description The Network Security IT Specialist is responsible for supporting and securing the City's IT infrastructure, including network systems, endpoints, and enterprise applications. This role combines network security, systems administration, and end-user support, ensuring reliable and secure technology operations across all City departments. The position plays a key role in maintaining cybersecurity best practices, monitoring for threats, and providing technical support while ensuring compliance with applicable standards and policies. Network Security & Cybersecurity Monitor network and system activity for anomalies, threats, and unauthorized access. Assist in responding to cybersecurity incidents, including investigation and remediation. Support implementation of security controls such as MFA, endpoint protection, and access management. Perform system patching, updates, and basic vulnerability remediation. Maintain secure configurations for firewalls, switches, wireless networks, and endpoints. Assist with compliance efforts related to state, federal, and internal security standards (e.g., CJIS where applicable). Network & Systems Administration Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless systems. Support Active Directory, hybrid Microsoft Entra ID environments, and Microsoft 365 services. Monitor system performance, uptime, and backups; resolve issues proactively. Assist with backup and disaster recovery processes, including data restoration. Maintain documentation of network configurations, systems, and IT assets. Technical Support (Tier I-III) Provide support for desktops, laptops, mobile devices, printers, and other IT equipment. Respond to helpdesk tickets and troubleshoot hardware, software, and connectivity issues. Install, configure, and support business applications used across City departments. Assist users with access issues, account management, and general IT requests. Train staff on cybersecurity awareness and proper use of City technology. Citywide IT Operations Support IT systems across multiple departments (e.g., administration, public works, utilities, public safety). Assist with lifecycle management and replacement of IT equipment. Collaborate with vendors and service providers for system support and maintenance. Assist in evaluating, recommending, and implementing new technology solutions. Planning, Documentation & Compliance Maintain accurate documentation for systems, procedures, and configurations. Assist with development and maintenance of IT policies, standards, and procedures. Support business continuity and disaster recovery planning efforts. Assist with IT procurement and budget planning as needed. Operational Support Provide occasional after-hours support for system maintenance or outages. Assist in maintaining IT services during emergencies or critical incidents affecting City operations. Other activities the city may require Associate's or Bachelor's degree in Information Technology, Cybersecurity, or related field (or equivalent experience). Minimum of 2 years of IT experience , with exposure to networking and/or security. Valid driver's license. Strong troubleshooting, communication, and documentation skills. Preferred Qualifications CompTIA Network+, Security+, or other industry recognized certifications. Experience with the Microsoft 365 suite, including MS Defender and Entra ID. Familiarity with network security concepts (firewalls, VPNs, segmentation). Experience in municipal or government IT environments. Basic understanding of cybersecurity frameworks or compliance standards. Familiarity with Virtual Desktop Infrastructure environments. Working Conditions Full-time; salary with occasional after-hours support. Work performed in office, data center, and field environments as needed. May require lifting equipment, climbing ladders, or working in confined spaces. Compensation details: 48000 Yearly Salary PI3bcb447532b7-3654
Network Security IT Specialist
La Marque, City of (TX) La Marque, Texas
Job Description Job Description The Network Security IT Specialist is responsible for supporting and securing the City's IT infrastructure, including network systems, endpoints, and enterprise applications. This role combines network security, systems administration, and end-user support, ensuring reliable and secure technology operations across all City departments. The position plays a key role in maintaining cybersecurity best practices, monitoring for threats, and providing technical support while ensuring compliance with applicable standards and policies. Network Security & Cybersecurity Monitor network and system activity for anomalies, threats, and unauthorized access. Assist in responding to cybersecurity incidents, including investigation and remediation. Support implementation of security controls such as MFA, endpoint protection, and access management. Perform system patching, updates, and basic vulnerability remediation. Maintain secure configurations for firewalls, switches, wireless networks, and endpoints. Assist with compliance efforts related to state, federal, and internal security standards (e.g., CJIS where applicable). Network & Systems Administration Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless systems. Support Active Directory, hybrid Microsoft Entra ID environments, and Microsoft 365 services. Monitor system performance, uptime, and backups; resolve issues proactively. Assist with backup and disaster recovery processes, including data restoration. Maintain documentation of network configurations, systems, and IT assets. Technical Support (Tier I-III) Provide support for desktops, laptops, mobile devices, printers, and other IT equipment. Respond to helpdesk tickets and troubleshoot hardware, software, and connectivity issues. Install, configure, and support business applications used across City departments. Assist users with access issues, account management, and general IT requests. Train staff on cybersecurity awareness and proper use of City technology. Citywide IT Operations Support IT systems across multiple departments (e.g., administration, public works, utilities, public safety). Assist with lifecycle management and replacement of IT equipment. Collaborate with vendors and service providers for system support and maintenance. Assist in evaluating, recommending, and implementing new technology solutions. Planning, Documentation & Compliance Maintain accurate documentation for systems, procedures, and configurations. Assist with development and maintenance of IT policies, standards, and procedures. Support business continuity and disaster recovery planning efforts. Assist with IT procurement and budget planning as needed. Operational Support Provide occasional after-hours support for system maintenance or outages. Assist in maintaining IT services during emergencies or critical incidents affecting City operations. Other activities the city may require Associate's or Bachelor's degree in Information Technology, Cybersecurity, or related field (or equivalent experience). Minimum of 2 years of IT experience , with exposure to networking and/or security. Valid driver's license. Strong troubleshooting, communication, and documentation skills. Preferred Qualifications CompTIA Network+, Security+, or other industry recognized certifications. Experience with the Microsoft 365 suite, including MS Defender and Entra ID. Familiarity with network security concepts (firewalls, VPNs, segmentation). Experience in municipal or government IT environments. Basic understanding of cybersecurity frameworks or compliance standards. Familiarity with Virtual Desktop Infrastructure environments. Working Conditions Full-time; salary with occasional after-hours support. Work performed in office, data center, and field environments as needed. May require lifting equipment, climbing ladders, or working in confined spaces. Compensation details: 48000 Yearly Salary PI3bcb447532b7-3654
08/14/2026
Full time
Job Description Job Description The Network Security IT Specialist is responsible for supporting and securing the City's IT infrastructure, including network systems, endpoints, and enterprise applications. This role combines network security, systems administration, and end-user support, ensuring reliable and secure technology operations across all City departments. The position plays a key role in maintaining cybersecurity best practices, monitoring for threats, and providing technical support while ensuring compliance with applicable standards and policies. Network Security & Cybersecurity Monitor network and system activity for anomalies, threats, and unauthorized access. Assist in responding to cybersecurity incidents, including investigation and remediation. Support implementation of security controls such as MFA, endpoint protection, and access management. Perform system patching, updates, and basic vulnerability remediation. Maintain secure configurations for firewalls, switches, wireless networks, and endpoints. Assist with compliance efforts related to state, federal, and internal security standards (e.g., CJIS where applicable). Network & Systems Administration Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless systems. Support Active Directory, hybrid Microsoft Entra ID environments, and Microsoft 365 services. Monitor system performance, uptime, and backups; resolve issues proactively. Assist with backup and disaster recovery processes, including data restoration. Maintain documentation of network configurations, systems, and IT assets. Technical Support (Tier I-III) Provide support for desktops, laptops, mobile devices, printers, and other IT equipment. Respond to helpdesk tickets and troubleshoot hardware, software, and connectivity issues. Install, configure, and support business applications used across City departments. Assist users with access issues, account management, and general IT requests. Train staff on cybersecurity awareness and proper use of City technology. Citywide IT Operations Support IT systems across multiple departments (e.g., administration, public works, utilities, public safety). Assist with lifecycle management and replacement of IT equipment. Collaborate with vendors and service providers for system support and maintenance. Assist in evaluating, recommending, and implementing new technology solutions. Planning, Documentation & Compliance Maintain accurate documentation for systems, procedures, and configurations. Assist with development and maintenance of IT policies, standards, and procedures. Support business continuity and disaster recovery planning efforts. Assist with IT procurement and budget planning as needed. Operational Support Provide occasional after-hours support for system maintenance or outages. Assist in maintaining IT services during emergencies or critical incidents affecting City operations. Other activities the city may require Associate's or Bachelor's degree in Information Technology, Cybersecurity, or related field (or equivalent experience). Minimum of 2 years of IT experience , with exposure to networking and/or security. Valid driver's license. Strong troubleshooting, communication, and documentation skills. Preferred Qualifications CompTIA Network+, Security+, or other industry recognized certifications. Experience with the Microsoft 365 suite, including MS Defender and Entra ID. Familiarity with network security concepts (firewalls, VPNs, segmentation). Experience in municipal or government IT environments. Basic understanding of cybersecurity frameworks or compliance standards. Familiarity with Virtual Desktop Infrastructure environments. Working Conditions Full-time; salary with occasional after-hours support. Work performed in office, data center, and field environments as needed. May require lifting equipment, climbing ladders, or working in confined spaces. Compensation details: 48000 Yearly Salary PI3bcb447532b7-3654

What is the average salary for Helpdesk jobs?

Average salary per year

£30,000

The average salary for a Helpdesk jobs is £30,000. Helpdesk jobs salaries range from £28,000 to £32,000..

Frequently Asked Questions (FAQs)

We have roles such as Helpdesk Engineer, Service Desk Analyst, IT Application Support Engineer, and Desktop Support Technician.

You’ll find entry-level, 1st line, 2nd line, and 3rd line support roles.

Helpdesk professionals troubleshoot hardware and software issues, manage user accounts, support applications, and resolve incidents via ticketing systems.

Yes — depending on the employer, many helpdesk jobs offer a hybrid model, while some may require on-site presence.

Essential skills include knowledge of operating systems (Windows, Mac), Microsoft 365, Active Directory, ticketing tools, and basic networking.

Certifications like CompTIA A+, ITIL Foundation, or Microsoft certifications can help, but are not always mandatory — experience and problem-solving ability often matter more.

Absolutely. Many helpdesk professionals progress into roles like Systems Engineer, Network Support, or Infrastructure Specialist.

Browse the helpdesk listings, choose the role that fits your skills, and apply directly via IT Job Board using your CV.

Yes — you can also find contract-based and short-term helpdesk roles depending on the employer’s needs.

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