This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
We are looking for an IT Analyst to work on digitization projects for a growing international business
MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products.
MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way.
Your main tasks will be:
Resolve first line technical issues and provide advice and guidance to staff.
Develop solutions using SharePoint, Power Automate, Office 365 and Business Central.
Knowledge of Power BI/SQL and reporting tools
Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise.
Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers.
Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair.
Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions.
Assist the IT Development Project Manager with Installation, configuration and testing of new IT software.
Ensure security best practices are followed and enforced.
Support staff with IT training and training material.
Ensure compliance with GDPR requirements, with a strong focus on cyber security.
Requirements & Qualifications:
Degree or equivalent experience
Experience working with SharePoint and Power BI essential
Experience with ZOHO products or similar CRM systems
Experience of using Office 365
Experience of building solutions using Power Automate Applications
Knowledge of O365 Admin Console and Administration tasks
Experience using Microsoft Business Central (end user or admin) an advantage
The ability to identify problems and escalate these problems to the appropriate persons when required.
Ability to work well on own initiative.
Flexibility to achieve business goals.
Ability to work well under pressure
Strong Organisational skills and ability to prioritise tasks.
Strong interpersonal, verbal and written communication skills
Your profile:
Structured, methodical and well-organised, strong organizational skills essential
Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner
A self starter, proactive ability to work on own initiative and planning
Flexible, able to adapt to changing circumstances and team-work spirit
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com
May 04, 2020
Full time
We are looking for an IT Analyst to work on digitization projects for a growing international business
MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products.
MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way.
Your main tasks will be:
Resolve first line technical issues and provide advice and guidance to staff.
Develop solutions using SharePoint, Power Automate, Office 365 and Business Central.
Knowledge of Power BI/SQL and reporting tools
Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise.
Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers.
Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair.
Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions.
Assist the IT Development Project Manager with Installation, configuration and testing of new IT software.
Ensure security best practices are followed and enforced.
Support staff with IT training and training material.
Ensure compliance with GDPR requirements, with a strong focus on cyber security.
Requirements & Qualifications:
Degree or equivalent experience
Experience working with SharePoint and Power BI essential
Experience with ZOHO products or similar CRM systems
Experience of using Office 365
Experience of building solutions using Power Automate Applications
Knowledge of O365 Admin Console and Administration tasks
Experience using Microsoft Business Central (end user or admin) an advantage
The ability to identify problems and escalate these problems to the appropriate persons when required.
Ability to work well on own initiative.
Flexibility to achieve business goals.
Ability to work well under pressure
Strong Organisational skills and ability to prioritise tasks.
Strong interpersonal, verbal and written communication skills
Your profile:
Structured, methodical and well-organised, strong organizational skills essential
Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner
A self starter, proactive ability to work on own initiative and planning
Flexible, able to adapt to changing circumstances and team-work spirit
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com
Agency:
UCA Consulting
Contact Name:
Narendra Reddy
Contact Email:
narendra@ucaconsulting.uk
Telephone:
020 3743 7090
Industry:
IT
Job Type:
Permanent
Location:
North Yorkshire
Salary:
£60-70K PA (DOE)
Main Purpose:
To develop, deliver and maintain high quality and innovative software that meet client and company needs.
Provide high quality advice, support and guidance to clients and colleagues.
Job Summary:
You will work as a member of a multi-disciplinary team, delivering software for the oil and gas industry. You will interpret user requirements, design solutions, implement them and work with the Testers to ensure our client products satisfy customer’s needs, within agreed timescales and according to the company’s quality systems.
Experience in the following is advantageous, however not essential:
C++, C#, Perforce Source Control, Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git.
Key Components:
Develop products and maintain existing products in accordance with applicable company specifications and user requirements.
Adopt a continuous improvement approach in product development and product life- cycle processes.
Proactively maintain and update your own technical knowledge, including changes to legislation and standards that may impact our client products.
Evaluate new technologies and carefully manage their introduction, whilst minimising risks to new project delivery schedules.
Provide support to sales and marketing, through the evaluation of complex inquiries, estimating timescales/costs for specific client / project developments, support at exhibitions, support with significant demonstrations etc.
Evaluate software faults and work to improve existing software.
Deliver Helpdesk support through the sharing of technical knowledge to contribute to the timely resolution of client and company issues.
Provide technical advice and support to field service colleagues during complex installations and the deployment of new products to the field, participating on occasion, in site visits to develop a comprehensive understanding.
Verify and deploy programs and systems.
Troubleshoot, debug and upgrade existing software programmes.
Create technical documentation for reference and reporting purposes.
Ability to make an informed and meaningful contribution to peer group / project discussions.
Adopt a flexible and supportive approach, a positive attitude to change and a willingness to undertake any other duties as assigned, to ensure the company achieves its objectives.
Flexible approach, travelling around and outside of the UK when necessary.
Share own knowledge and experience with others.
Work in accordance with MHT’s quality systems and framework.
Acting as coach and mentor, advising and guiding less experienced colleagues.
Team player, willing to assist on occasion with other duties outside the remit of own role.
Requirement
Experience
Writing and testing code, refining and rewriting it as necessary.
Evaluating the software and systems that make computers and hardware operate.
C++, C#, Perforce Source Control, Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git.
Working closely and collaboratively with other staff, such as other developers, testers, and salespeople, and marketing professionals.
Carrying out requirement analysis.
Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying
current systems.
Creating technical specifications.
Researching and investigating new technologies.
Skills
Adopting logical, analytical and creative approaches to software development and problem-solving.
Good time management with the ability to work under pressure and prioritise as necessary.
Confident when communicating with customers and peers.
Adaptable, with an ability to learn new skills and technologies quickly.
A meticulous and organized approach to work.
Extending support to others through coaching and/or mentoring.
Knowledge
Continually updating technical knowledge and skills by attending in- house and external courses, reading manuals and accessing new
applications.
Understanding of the oil and gas sector and associated technologies.
Qualifications
Degree qualified, or equivalent, in a STEM subject.
Good level of secondary education with a minimum of GCSE in Maths at Grade C (7) or above.
Other
Right to work in the UK
Ability to travel, sometimes at short notice, to sites around the UK, with occasional international travel.
Valid Full UK driving license and access to vehicle.
Passport – valid and in-date.
A commitment to equality & diversity and willingness to adhere to MHT policies.
To find out more please call Narendra on 020 3743 7090.
Jan 12, 2020
Full time
Agency:
UCA Consulting
Contact Name:
Narendra Reddy
Contact Email:
narendra@ucaconsulting.uk
Telephone:
020 3743 7090
Industry:
IT
Job Type:
Permanent
Location:
North Yorkshire
Salary:
£60-70K PA (DOE)
Main Purpose:
To develop, deliver and maintain high quality and innovative software that meet client and company needs.
Provide high quality advice, support and guidance to clients and colleagues.
Job Summary:
You will work as a member of a multi-disciplinary team, delivering software for the oil and gas industry. You will interpret user requirements, design solutions, implement them and work with the Testers to ensure our client products satisfy customer’s needs, within agreed timescales and according to the company’s quality systems.
Experience in the following is advantageous, however not essential:
C++, C#, Perforce Source Control, Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git.
Key Components:
Develop products and maintain existing products in accordance with applicable company specifications and user requirements.
Adopt a continuous improvement approach in product development and product life- cycle processes.
Proactively maintain and update your own technical knowledge, including changes to legislation and standards that may impact our client products.
Evaluate new technologies and carefully manage their introduction, whilst minimising risks to new project delivery schedules.
Provide support to sales and marketing, through the evaluation of complex inquiries, estimating timescales/costs for specific client / project developments, support at exhibitions, support with significant demonstrations etc.
Evaluate software faults and work to improve existing software.
Deliver Helpdesk support through the sharing of technical knowledge to contribute to the timely resolution of client and company issues.
Provide technical advice and support to field service colleagues during complex installations and the deployment of new products to the field, participating on occasion, in site visits to develop a comprehensive understanding.
Verify and deploy programs and systems.
Troubleshoot, debug and upgrade existing software programmes.
Create technical documentation for reference and reporting purposes.
Ability to make an informed and meaningful contribution to peer group / project discussions.
Adopt a flexible and supportive approach, a positive attitude to change and a willingness to undertake any other duties as assigned, to ensure the company achieves its objectives.
Flexible approach, travelling around and outside of the UK when necessary.
Share own knowledge and experience with others.
Work in accordance with MHT’s quality systems and framework.
Acting as coach and mentor, advising and guiding less experienced colleagues.
Team player, willing to assist on occasion with other duties outside the remit of own role.
Requirement
Experience
Writing and testing code, refining and rewriting it as necessary.
Evaluating the software and systems that make computers and hardware operate.
C++, C#, Perforce Source Control, Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git.
Working closely and collaboratively with other staff, such as other developers, testers, and salespeople, and marketing professionals.
Carrying out requirement analysis.
Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying
current systems.
Creating technical specifications.
Researching and investigating new technologies.
Skills
Adopting logical, analytical and creative approaches to software development and problem-solving.
Good time management with the ability to work under pressure and prioritise as necessary.
Confident when communicating with customers and peers.
Adaptable, with an ability to learn new skills and technologies quickly.
A meticulous and organized approach to work.
Extending support to others through coaching and/or mentoring.
Knowledge
Continually updating technical knowledge and skills by attending in- house and external courses, reading manuals and accessing new
applications.
Understanding of the oil and gas sector and associated technologies.
Qualifications
Degree qualified, or equivalent, in a STEM subject.
Good level of secondary education with a minimum of GCSE in Maths at Grade C (7) or above.
Other
Right to work in the UK
Ability to travel, sometimes at short notice, to sites around the UK, with occasional international travel.
Valid Full UK driving license and access to vehicle.
Passport – valid and in-date.
A commitment to equality & diversity and willingness to adhere to MHT policies.
To find out more please call Narendra on 020 3743 7090.
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Jun 14, 2019
Full time
Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
Apr 30, 2019
Full time
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
Feb 15, 2018
Full time
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
Feb 15, 2018
Full time
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Dec 21, 2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Aug 19, 2016
Full time
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Helpdesk Team Leader Redhill, Surrey If you're a highly enthusiastic and talented IT professional who is passionate about transforming the customer experience through the application of technology and highly efficient service management principles, then this is a superb opportunity to support the digital journey of a group of companies that are committed to delivering exceptional service to customers and communities. About us: Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It's an essential service and one that we are proud to deliver to our customers and communities. We don't just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive Team that values diversity and community, what makes us different as well as what we have in common. Your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren't just recruiting for experience - potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and succeed and enjoy working at SES. SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day. Why you should join our team: This is a key role delivering efficient IT operations across our Group and driving our digital transformation. You will lead the IT helpdesk to help deliver high-quality IT services for our Group. It's an exciting time to be joining us as our IT Helpdesk function is currently going through a major change, not only will you have the chance to use your expertise to develop our function further, but you will also be able to enhance your experience and skills along the way. What's more, we recognise strong performance, reward hard work and offer excellent career development and progression opportunities across the business. The role: - Salary of £25,000 DOE - Up to 10% employer contribution towards Aviva's Group Personal Pension Plan - Free on-site parking or in your local area - Working hours: Full-time working hours As the Helpdesk Team Leader, you will be responsible for managing and developing the IT Helpdesk function, ensuring internal customers receive an exceptional experience and agreed service levels are met, including a high first-time fix rate. Using your skills and experience, you will manage the workload and priorities within the 1st Line Support Team, taking ownership of the daily management of the ticket queues and ensuring all tickets are updated. Additionally, you will: - Answer 1st Line Support calls via telephone, email, portal and face-to-face - Champion high levels of customer service, resolving customer conflict quickly and efficiently - Oversee staff management including rotas, mentoring, development and appraisals - Provide input into daily, weekly and monthly KPI reports on the team's productivity Other organisations may call this role Service Desk Team Leader, IT Service Desk Team Leader, 1st Line Service Desk Team Leader, 1st Line Support Team Leader, or Help Desk Team Leader. About you: At SES Water, we recruit based on potential, values and fit, rather than just experience and qualifications. We're seeking a Helpdesk Team Leader, with: - Good people management skills - Attention to detail and accuracy - An ITIL foundation IT qualification or equivalent experience - Previous experience as a hands-on IT Helpdesk and/or Service Desk Team Leader - Relevant technical skills to help achieve a high first-time fix rate - Strong decision-making skills, who believes in delivering high levels of customer service The benefits: - Life assurance - Bonus scheme - 23 days' holiday per year, increasing to 27 with service - Give as you earn scheme - Financial education, savings and personal loans through Neyber - Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks - Simply Health Cash Plan, Surgical Choices and Rewards - Confidential crisis support, counselling and legal advice - One day paid volunteering a year - Discounts with our subsidiaries and Garage This vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. If you require any reasonable adjustments as part of our recruitment process, please get in touch and let us know. We're also happy to discuss flexible working options should the role accommodate it. What's next? If you are seeking your next challenge as a Helpdesk Team Leader, select the apply button shown to be brought through to the application process. Please note, applications will be reviewed and applicants contacted throughout for an immediate start with first stage interviews taking place over video call asap. The health and wellbeing of our staff and interviewees is paramount, so we have put practices in place to keep all parties safe.
Oct 22, 2021
Full time
Helpdesk Team Leader Redhill, Surrey If you're a highly enthusiastic and talented IT professional who is passionate about transforming the customer experience through the application of technology and highly efficient service management principles, then this is a superb opportunity to support the digital journey of a group of companies that are committed to delivering exceptional service to customers and communities. About us: Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It's an essential service and one that we are proud to deliver to our customers and communities. We don't just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive Team that values diversity and community, what makes us different as well as what we have in common. Your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren't just recruiting for experience - potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and succeed and enjoy working at SES. SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day. Why you should join our team: This is a key role delivering efficient IT operations across our Group and driving our digital transformation. You will lead the IT helpdesk to help deliver high-quality IT services for our Group. It's an exciting time to be joining us as our IT Helpdesk function is currently going through a major change, not only will you have the chance to use your expertise to develop our function further, but you will also be able to enhance your experience and skills along the way. What's more, we recognise strong performance, reward hard work and offer excellent career development and progression opportunities across the business. The role: - Salary of £25,000 DOE - Up to 10% employer contribution towards Aviva's Group Personal Pension Plan - Free on-site parking or in your local area - Working hours: Full-time working hours As the Helpdesk Team Leader, you will be responsible for managing and developing the IT Helpdesk function, ensuring internal customers receive an exceptional experience and agreed service levels are met, including a high first-time fix rate. Using your skills and experience, you will manage the workload and priorities within the 1st Line Support Team, taking ownership of the daily management of the ticket queues and ensuring all tickets are updated. Additionally, you will: - Answer 1st Line Support calls via telephone, email, portal and face-to-face - Champion high levels of customer service, resolving customer conflict quickly and efficiently - Oversee staff management including rotas, mentoring, development and appraisals - Provide input into daily, weekly and monthly KPI reports on the team's productivity Other organisations may call this role Service Desk Team Leader, IT Service Desk Team Leader, 1st Line Service Desk Team Leader, 1st Line Support Team Leader, or Help Desk Team Leader. About you: At SES Water, we recruit based on potential, values and fit, rather than just experience and qualifications. We're seeking a Helpdesk Team Leader, with: - Good people management skills - Attention to detail and accuracy - An ITIL foundation IT qualification or equivalent experience - Previous experience as a hands-on IT Helpdesk and/or Service Desk Team Leader - Relevant technical skills to help achieve a high first-time fix rate - Strong decision-making skills, who believes in delivering high levels of customer service The benefits: - Life assurance - Bonus scheme - 23 days' holiday per year, increasing to 27 with service - Give as you earn scheme - Financial education, savings and personal loans through Neyber - Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks - Simply Health Cash Plan, Surgical Choices and Rewards - Confidential crisis support, counselling and legal advice - One day paid volunteering a year - Discounts with our subsidiaries and Garage This vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. If you require any reasonable adjustments as part of our recruitment process, please get in touch and let us know. We're also happy to discuss flexible working options should the role accommodate it. What's next? If you are seeking your next challenge as a Helpdesk Team Leader, select the apply button shown to be brought through to the application process. Please note, applications will be reviewed and applicants contacted throughout for an immediate start with first stage interviews taking place over video call asap. The health and wellbeing of our staff and interviewees is paramount, so we have put practices in place to keep all parties safe.
About EmployerCABI is an international not-for-profit organization that improves people's lives by providing information and applying scientific expertise to solve problems in agriculture and the environment. CABI is an intergovernmental organization that can trace its origins back to 1910. Our 50 member countries guide and influence our core areas of work, which include International Development and Publishing.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in the IT industry?Want to earn a great salary whilst gaining a recognised Level 3 qualification?Remit Training is delighted to be recruiting on behalf of CABI for a driven and enthusiastic individual to embark on our ICT Support Technician Apprenticeship.Position TypeApprenticeshipSalary£12,000 AnnuallyWorking WeekMonday to Friday - Rota SystemPositions availableInformation Communications Technician - Level 3Vacancy descriptionWorking alongside the IT Helpdesk, the IT apprentice will show an enthusiastic approach to learning IT at CABI, handling first-line support calls for 500 staff via our Helpdesk system.There will also be a requirement to assist with setting up meetings on our Video Conferencing equipment. The IT apprentice will be committed to completing all college work on time and to a high standard.The IT helpdesk is the first point of contact for all technical queries, therefore it is imperative that the candidate is able to show initiative and be proactive, whilst delivering excellent service at all times.• Troubleshooting IT issues in a timely manner• Ensuring all IT helpdesk requests are logged using helpdesk software• Desktop and laptop support of Windows 10 and Mac OSX• Support of printers, mobile devices, telephony, and hardware• Imaging new computer equipment and migrating existing user data• Liaise with third party suppliers for fault resolution when appropriate• Ensuring all apprenticeship work is completed on time and to a high standardRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• An interest in IT and a drive to develop new skills• Sound working Knowledge of Microsoft Windows 10 and Mac OSX operating systems• In-depth knowledge of Office 365 suite• Strong problem-solving skills• The ability to work effectively in a busy office environment• Good organisational and time management skills are essential• A commitment to delivering a high standard of customer servicePersonal Qualities• Must have a passion for delivering excellent customer service• Must have the ability to prioritize and manage large workloads• Must possess cultural awareness and sensitivity• Ability to recognize sensitive information and maintain discretion and confidentiality at all times• Have an enthusiastic, positive, and flexible attitude with a 'can-do approach• The ability to work both independently and as part of a team is essentialTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT Support/Service DeskOther InformationCan you commute to the location/Can you manage the wage?
Oct 22, 2021
Full time
About EmployerCABI is an international not-for-profit organization that improves people's lives by providing information and applying scientific expertise to solve problems in agriculture and the environment. CABI is an intergovernmental organization that can trace its origins back to 1910. Our 50 member countries guide and influence our core areas of work, which include International Development and Publishing.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in the IT industry?Want to earn a great salary whilst gaining a recognised Level 3 qualification?Remit Training is delighted to be recruiting on behalf of CABI for a driven and enthusiastic individual to embark on our ICT Support Technician Apprenticeship.Position TypeApprenticeshipSalary£12,000 AnnuallyWorking WeekMonday to Friday - Rota SystemPositions availableInformation Communications Technician - Level 3Vacancy descriptionWorking alongside the IT Helpdesk, the IT apprentice will show an enthusiastic approach to learning IT at CABI, handling first-line support calls for 500 staff via our Helpdesk system.There will also be a requirement to assist with setting up meetings on our Video Conferencing equipment. The IT apprentice will be committed to completing all college work on time and to a high standard.The IT helpdesk is the first point of contact for all technical queries, therefore it is imperative that the candidate is able to show initiative and be proactive, whilst delivering excellent service at all times.• Troubleshooting IT issues in a timely manner• Ensuring all IT helpdesk requests are logged using helpdesk software• Desktop and laptop support of Windows 10 and Mac OSX• Support of printers, mobile devices, telephony, and hardware• Imaging new computer equipment and migrating existing user data• Liaise with third party suppliers for fault resolution when appropriate• Ensuring all apprenticeship work is completed on time and to a high standardRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• An interest in IT and a drive to develop new skills• Sound working Knowledge of Microsoft Windows 10 and Mac OSX operating systems• In-depth knowledge of Office 365 suite• Strong problem-solving skills• The ability to work effectively in a busy office environment• Good organisational and time management skills are essential• A commitment to delivering a high standard of customer servicePersonal Qualities• Must have a passion for delivering excellent customer service• Must have the ability to prioritize and manage large workloads• Must possess cultural awareness and sensitivity• Ability to recognize sensitive information and maintain discretion and confidentiality at all times• Have an enthusiastic, positive, and flexible attitude with a 'can-do approach• The ability to work both independently and as part of a team is essentialTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT Support/Service DeskOther InformationCan you commute to the location/Can you manage the wage?
Have you got a Financial or Management qualification or equivalent experience?Have you used one or more of Oracle P2P, C2R and R2R processes?About Our ClientA nationwide organisation with exciting benefits such as flexible working and high levels of employee support.Job DescriptionOracle system- Manage security in Oracle by controlling user access, implementing audit trails, assign responsibilities and delegated authority in accordance with SFI and other governance policies adopted by the organisation.- Manage the month-end and year-end close, including change control processes for Oracle & Qlikview Reporting Systems and data feeds via standard interface to the General Ledger.- Maintain close and effective working relationships with the Managed Service Provider (MSP) (Version1) to ensure SLAs set out in contractual agreement are achieved.- Maintain a register of the procedures & process maps for the different modules/ applications in Oracle e-business suite.- Ensure adequate cover arrangements are in place to provide system operational continuity.- Support the administration of the Atticus Inventory system, including handling of help desk queries. User Support- Manage the organisation's Oracle user-helpdesk facility ensuring effective working relationships Oracle end users.- Assist users to resolve their operating problems by analysing the 'symptoms' presented and tracking the user through to resolution, utilising advanced system skills to ensure issues are resolved in a timely manner.- Maintain a log of all queries made and conduct regular detailed analyses of the underlying causes. Initiate remedial actions to reduce the frequency of the most significant causes.Other- Work closely with internal audit and other key stakeholders to address any weaknesses or failures identified in relation to system security and embedded financial processes in a timely and efficient manner. Where issues/ problems are foreseen, formulate pre-emptive action plan in consultation with Head of Financial Systems.- The areas of responsibility within the designated portfolio may be changed from time to time.- The job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review in association with the job holder.The Successful Applicant- Specialist knowledge and experience across one or more areas including Oracle P2P, C2R and R2R processes.- Financial or Management Accounting qualification through experience, degree, continuing personal development or equivalent.- Keyboard skills to RSA level III or equivalent.- Specialised knowledge of financial business processes within a large and complex organisation, including procurement and financial control.- Experience developing reports in Discover/Qlikview.What's on Offer- Flexible working- Exciting opportunities- Trust and personal responsibilityContactJames BatemanQuote job refJN-092592Phone number
Oct 22, 2021
Full time
Have you got a Financial or Management qualification or equivalent experience?Have you used one or more of Oracle P2P, C2R and R2R processes?About Our ClientA nationwide organisation with exciting benefits such as flexible working and high levels of employee support.Job DescriptionOracle system- Manage security in Oracle by controlling user access, implementing audit trails, assign responsibilities and delegated authority in accordance with SFI and other governance policies adopted by the organisation.- Manage the month-end and year-end close, including change control processes for Oracle & Qlikview Reporting Systems and data feeds via standard interface to the General Ledger.- Maintain close and effective working relationships with the Managed Service Provider (MSP) (Version1) to ensure SLAs set out in contractual agreement are achieved.- Maintain a register of the procedures & process maps for the different modules/ applications in Oracle e-business suite.- Ensure adequate cover arrangements are in place to provide system operational continuity.- Support the administration of the Atticus Inventory system, including handling of help desk queries. User Support- Manage the organisation's Oracle user-helpdesk facility ensuring effective working relationships Oracle end users.- Assist users to resolve their operating problems by analysing the 'symptoms' presented and tracking the user through to resolution, utilising advanced system skills to ensure issues are resolved in a timely manner.- Maintain a log of all queries made and conduct regular detailed analyses of the underlying causes. Initiate remedial actions to reduce the frequency of the most significant causes.Other- Work closely with internal audit and other key stakeholders to address any weaknesses or failures identified in relation to system security and embedded financial processes in a timely and efficient manner. Where issues/ problems are foreseen, formulate pre-emptive action plan in consultation with Head of Financial Systems.- The areas of responsibility within the designated portfolio may be changed from time to time.- The job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review in association with the job holder.The Successful Applicant- Specialist knowledge and experience across one or more areas including Oracle P2P, C2R and R2R processes.- Financial or Management Accounting qualification through experience, degree, continuing personal development or equivalent.- Keyboard skills to RSA level III or equivalent.- Specialised knowledge of financial business processes within a large and complex organisation, including procurement and financial control.- Experience developing reports in Discover/Qlikview.What's on Offer- Flexible working- Exciting opportunities- Trust and personal responsibilityContactJames BatemanQuote job refJN-092592Phone number
Opportunity to be part of a business wide IT Transformation programmeThe chance to shape the IT infrastructure estate for a Scottish institutionAbout Our ClientMichael Page are proud to have been retained by The Law Society of Scotland to appoint an IT Infrastructure & Networks Manager on a permanent basis as they look to embark on the biggest IT transformation journey the organisation has undertaken.The Law Society of Scotland is the professional governing body for Scottish solicitors. It is about to embark on an organisational IT transformation programme that it expects to last approximately 24 months. This will create a new IT strategy that will future proof the IT estate for years to come. It will involve new system implementations, digitisation and automation of services where applicable.Job DescriptionThe purpose of the role is to manage and ensure the availability, integrity, and security of our IT network, communication systems and infrastructure.Key ResponsibilitiesAccountable for the support, maintenance, enhancement and audit of c150 user networkSupport and maintain core business infrastructure - Servers, Firewalls, Network fibre switches, Communications (Internet/Phone), Backups, Remote Working/Mobility, Cloud ServicesManage our externally hosted environment (Membership database - accessed by all 12K solicitor member)Support, maintain core business systems - Network backbone (DNS, DHCP, Active Directory), Operating systems (Windows servers & VMware virtualisation), Office 365 cloud environment, Security, Firewall, Business applicationsResponsible for IT securityProactively identify IT network and infrastructure needs, proposing solutions and acting on themProvide strong leadership and support to the IT Support Analyst with a hands-on approach to find practical solutions to day to day operational challengesManage and cascade objectives to the IT Support Analyst to ensure the successful deliveryManage IT contracts (over 20), third-party supplier relationships and SLA'sManage and control our IT equipment and advise on best solutionsManage and obtain quotes as requiredEnsure up to date IT policies, processes and change control documentationPreparation and management of IT network, comms and infrastructure budgetImplement robust network performance monitoring plan and reportingManage business continuity and disaster recovery plansImplementation of recommended security improvementsAction relevant helpdesk tickets and escalate issues as appropriateManage delivery of operational plan objectivesPlan and manage patching and upgrade programmeWriting technical specifications and statements of workDeveloping, maintaining and improving infrastructure architectureThe Successful ApplicantA leadership role in IT network and infrastructure managementExperience in managing service provider contractsExperience across multiple IT disciplinesManagement of capex and operational budgetsDrafting IT policies and proceduresExperience in procurement of hardware and servicesExperience of architecting solutions in the CloudStrong interpersonal and communication skillsExcellent time management skillsKnowledge of best practice IT infrastructure and architectureDetailed knowledge of Office 365 and MS platforms, and document management solutionsAbility to prioritise workload and complete tasks to deadlinesAttention to detailWhat's on OfferThe opportunity to work with a historical Scottish institution as they modernise their IT estate and set about defining their IT strategy for years to come. You will be shaping the infrastructure estate while having an input in the wider IT transformation.For this role there is a competitive salary and benefits package on offer with flexible working available.ContactBarry SmithQuote job refJN-082540Phone number
Oct 22, 2021
Full time
Opportunity to be part of a business wide IT Transformation programmeThe chance to shape the IT infrastructure estate for a Scottish institutionAbout Our ClientMichael Page are proud to have been retained by The Law Society of Scotland to appoint an IT Infrastructure & Networks Manager on a permanent basis as they look to embark on the biggest IT transformation journey the organisation has undertaken.The Law Society of Scotland is the professional governing body for Scottish solicitors. It is about to embark on an organisational IT transformation programme that it expects to last approximately 24 months. This will create a new IT strategy that will future proof the IT estate for years to come. It will involve new system implementations, digitisation and automation of services where applicable.Job DescriptionThe purpose of the role is to manage and ensure the availability, integrity, and security of our IT network, communication systems and infrastructure.Key ResponsibilitiesAccountable for the support, maintenance, enhancement and audit of c150 user networkSupport and maintain core business infrastructure - Servers, Firewalls, Network fibre switches, Communications (Internet/Phone), Backups, Remote Working/Mobility, Cloud ServicesManage our externally hosted environment (Membership database - accessed by all 12K solicitor member)Support, maintain core business systems - Network backbone (DNS, DHCP, Active Directory), Operating systems (Windows servers & VMware virtualisation), Office 365 cloud environment, Security, Firewall, Business applicationsResponsible for IT securityProactively identify IT network and infrastructure needs, proposing solutions and acting on themProvide strong leadership and support to the IT Support Analyst with a hands-on approach to find practical solutions to day to day operational challengesManage and cascade objectives to the IT Support Analyst to ensure the successful deliveryManage IT contracts (over 20), third-party supplier relationships and SLA'sManage and control our IT equipment and advise on best solutionsManage and obtain quotes as requiredEnsure up to date IT policies, processes and change control documentationPreparation and management of IT network, comms and infrastructure budgetImplement robust network performance monitoring plan and reportingManage business continuity and disaster recovery plansImplementation of recommended security improvementsAction relevant helpdesk tickets and escalate issues as appropriateManage delivery of operational plan objectivesPlan and manage patching and upgrade programmeWriting technical specifications and statements of workDeveloping, maintaining and improving infrastructure architectureThe Successful ApplicantA leadership role in IT network and infrastructure managementExperience in managing service provider contractsExperience across multiple IT disciplinesManagement of capex and operational budgetsDrafting IT policies and proceduresExperience in procurement of hardware and servicesExperience of architecting solutions in the CloudStrong interpersonal and communication skillsExcellent time management skillsKnowledge of best practice IT infrastructure and architectureDetailed knowledge of Office 365 and MS platforms, and document management solutionsAbility to prioritise workload and complete tasks to deadlinesAttention to detailWhat's on OfferThe opportunity to work with a historical Scottish institution as they modernise their IT estate and set about defining their IT strategy for years to come. You will be shaping the infrastructure estate while having an input in the wider IT transformation.For this role there is a competitive salary and benefits package on offer with flexible working available.ContactBarry SmithQuote job refJN-082540Phone number
Keywords: 1st line support, helpdesk support, service desk analyst, helpdesk engineer.I am working with a well-known brand within the medical industry as they go through an exciting period of change and growth. You will be joining the company at a great time as there is great opportunity for both personal development and as part of the company.You will be working within a small team to find and try to provide fixes for all first line issues. You will provide both remote and in person support to colleagues within the company. You will be the first port of call for technical issues both software and hardware and escalate issues when appropriate.To be fit for this position you will need to have great communication and customer service skills. Ability to quickly and accurately log calls and have at least 12 months experience in a similar position.For further details and to apply please send your CV to: Line Support Technician - Manchester - 1st line support, helpdesk support, service desk analyst, helpdesk engineer,Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Oct 22, 2021
Full time
Keywords: 1st line support, helpdesk support, service desk analyst, helpdesk engineer.I am working with a well-known brand within the medical industry as they go through an exciting period of change and growth. You will be joining the company at a great time as there is great opportunity for both personal development and as part of the company.You will be working within a small team to find and try to provide fixes for all first line issues. You will provide both remote and in person support to colleagues within the company. You will be the first port of call for technical issues both software and hardware and escalate issues when appropriate.To be fit for this position you will need to have great communication and customer service skills. Ability to quickly and accurately log calls and have at least 12 months experience in a similar position.For further details and to apply please send your CV to: Line Support Technician - Manchester - 1st line support, helpdesk support, service desk analyst, helpdesk engineer,Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
About EmployerCastles Technology is a leading global provider of state of the art innovative, secure and affordable payment solutions for financial, retail, hospitality and transportation sectors.Brief overview of the roleDo you want an exciting career in the growing IT sector? Want to gain a qualification, whilst earning a salary? Remit Training is currently recruiting for 1 individual, on behalf of Castles Technology to embark on our Level 3 ICT Support Apprenticeship.Position TypeApprenticeshipSalary£11,212 AnnuallyWorking WeekMonday - Friday, 9:00-5:30Positions availableInformation Communications Technician - Level 3Vacancy descriptionICT Support Apprenticeship£11212 p.a. (Reviewed at month 3)SP1 2UDRoles/Responsibilities:• Establishing and upgrading systems by planning and implementing projects as required• Installation of hardware, software and maintaining IT systems• Local User Administration including Active Directory• First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Oracle ERP, Agile, Email, SharePoint, Bugzilla, Subversion, Avaya, Callmedia etc.)• Coordination of local IT problems with Vendors• Ensuring quality service by maintaining corporate hardware and software standards; establishing and enforcing organization standards.• Consultancy for new IT requests• User training for IT basic information for the Spire Business Applications and System Infrastructure• Maintaining installation records by documenting procedures usedRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Microsoft Windows Server and Active Directory• Microsoft Office• Apple and Linux operating system knowledge• SharePoint• Citrix and virtualisation awareness• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls• Email and Spam troubleshooting• Building servers and workstations• Data backup and recovery with enterprise software• Antivirus softwarePersonal Qualities• A keenness to learn, experience, and assist with the above technologies• Self-motivated and organized• Good communication skills (written and spoken) in order to deal with clients across the corporate spectrum• Ability to work under pressureTraining to be ProvidedYou will undertake a fully funded Level 3 ICT Technician (Support pathway) apprenticeship.Future ProspectsA career in ICT SupportOther InformationCan you commute to the location?
Oct 22, 2021
Full time
About EmployerCastles Technology is a leading global provider of state of the art innovative, secure and affordable payment solutions for financial, retail, hospitality and transportation sectors.Brief overview of the roleDo you want an exciting career in the growing IT sector? Want to gain a qualification, whilst earning a salary? Remit Training is currently recruiting for 1 individual, on behalf of Castles Technology to embark on our Level 3 ICT Support Apprenticeship.Position TypeApprenticeshipSalary£11,212 AnnuallyWorking WeekMonday - Friday, 9:00-5:30Positions availableInformation Communications Technician - Level 3Vacancy descriptionICT Support Apprenticeship£11212 p.a. (Reviewed at month 3)SP1 2UDRoles/Responsibilities:• Establishing and upgrading systems by planning and implementing projects as required• Installation of hardware, software and maintaining IT systems• Local User Administration including Active Directory• First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Oracle ERP, Agile, Email, SharePoint, Bugzilla, Subversion, Avaya, Callmedia etc.)• Coordination of local IT problems with Vendors• Ensuring quality service by maintaining corporate hardware and software standards; establishing and enforcing organization standards.• Consultancy for new IT requests• User training for IT basic information for the Spire Business Applications and System Infrastructure• Maintaining installation records by documenting procedures usedRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Microsoft Windows Server and Active Directory• Microsoft Office• Apple and Linux operating system knowledge• SharePoint• Citrix and virtualisation awareness• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls• Email and Spam troubleshooting• Building servers and workstations• Data backup and recovery with enterprise software• Antivirus softwarePersonal Qualities• A keenness to learn, experience, and assist with the above technologies• Self-motivated and organized• Good communication skills (written and spoken) in order to deal with clients across the corporate spectrum• Ability to work under pressureTraining to be ProvidedYou will undertake a fully funded Level 3 ICT Technician (Support pathway) apprenticeship.Future ProspectsA career in ICT SupportOther InformationCan you commute to the location?
1st / 2nd Line IT Support Technician - Birchwood - MSPA 1st/2nd Line IT Support Technician with Office 365, Active Directory, strong networking knowledge and ideally previous MSP experience is required by a leading Managed Service Provider based in Birchwood.If you are looking to join a fast-growing and dynamic technology company that will kick your IT career in the right direction, keep on reading…The clients' unique selling point is that they offer great prospects to progress into project delivery and to get involved in pre-sales, as well as gaining experience on a number of rollouts and migrations for their growing SME client base.You will be working with the likes of:Windows 10/8/7Windows Server 2019/2016Office 365 / Exchange ServerGroup PolicyNetworking knowledge - DNS/DHCP, VLANs, VPNs, routers and firewallsRemote Desktop ServicesBackup / Disaster Recovery SoftwareMS AzureThe roles and responsibilities include providing 1st & 2nd Line remote support and on-site support to clients. A full UK Drivers licence for this position essential for this role.Roles and responsibilities include:Acting as the first port of call dealing with incoming queries by telephone/emailIdentifying and resolve technical issues as appropriateAnswering support desk calls/tickets and respond to client queries as necessaryDealing with customers with polite and clear communication skillsAssigning tickets to helpdesk team that require more senior inputWorking under pressure with a methodological approach and clear communicationA flexible approach to work with good time managementWith this position, you will achieve:Starting salary up to £24,000 dependent upon experience22 days annual leave + Bank HolidaysAccess to company vehicleContributory pension schemePlus much moreFor further details and to apply, please send your up to date CV to for a confidential chat.Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Oct 22, 2021
Full time
1st / 2nd Line IT Support Technician - Birchwood - MSPA 1st/2nd Line IT Support Technician with Office 365, Active Directory, strong networking knowledge and ideally previous MSP experience is required by a leading Managed Service Provider based in Birchwood.If you are looking to join a fast-growing and dynamic technology company that will kick your IT career in the right direction, keep on reading…The clients' unique selling point is that they offer great prospects to progress into project delivery and to get involved in pre-sales, as well as gaining experience on a number of rollouts and migrations for their growing SME client base.You will be working with the likes of:Windows 10/8/7Windows Server 2019/2016Office 365 / Exchange ServerGroup PolicyNetworking knowledge - DNS/DHCP, VLANs, VPNs, routers and firewallsRemote Desktop ServicesBackup / Disaster Recovery SoftwareMS AzureThe roles and responsibilities include providing 1st & 2nd Line remote support and on-site support to clients. A full UK Drivers licence for this position essential for this role.Roles and responsibilities include:Acting as the first port of call dealing with incoming queries by telephone/emailIdentifying and resolve technical issues as appropriateAnswering support desk calls/tickets and respond to client queries as necessaryDealing with customers with polite and clear communication skillsAssigning tickets to helpdesk team that require more senior inputWorking under pressure with a methodological approach and clear communicationA flexible approach to work with good time managementWith this position, you will achieve:Starting salary up to £24,000 dependent upon experience22 days annual leave + Bank HolidaysAccess to company vehicleContributory pension schemePlus much moreFor further details and to apply, please send your up to date CV to for a confidential chat.Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Brief overview of the roleOur client; Lost in I.T (Liit) is a tech-hungry organisation of skilled and accredited engineers with customer service at their core. They are an organisation of people pleasers and obsessives and they get any problem solved quickly and efficiently. Due to continued demand and growth, they're looking for an IT Technician to join their team!Position TypeApprenticeshipSalary£8,385 AnnuallyWorking WeekMonday to Friday: 8:00am to 5:00pm or 9:00am to 6:00pmPositions availableInformation Communications Technician - Level 3Vacancy descriptionAre you a technically logical individual? Passionate about ICT and its many areas of development?Then Remit Training are recruiting on the behalf of our client Lost in IT (Liit) as they're looking for an IT Support Technician to assist their small but well established team of engineers! Our clients' comprehensive portfolio of technology services enables them to help their clients with today's demanding challenges, a trusted partner who their clients know will deliver what their business needs to keep it operational and safe.Duties:- Managing various helpdesk tickets- Keeping clients up to date on the status of their issues and potential resolution- Working as part of a busy helpdesk team- Supporting with troubleshooting a variety of technical issues- Gain exposure to larger projects within the businessRequirements and prospectsSkills RequiredPrevious customer service experience is advantageousPersonal experience/Hobby in helping with technology, building PC's or solving issues.Have an interest in mobile technology and networksHave a commitment to quality and a thorough approach to the workDemonstrate a methodical and structured approach to workHave excellent communication Skills and attention to detailPersonal QualitiesCan work independently and as part of a teamCan work under pressureAre flexible in order to meet customer demandAre self-motivatedHave a professional attitude to colleagues and customersTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsOpportunity for progression for the right candidate, subject to completion of the Apprenticeship and provided the Apprentice has shown the right skills and attributes.
Oct 22, 2021
Full time
Brief overview of the roleOur client; Lost in I.T (Liit) is a tech-hungry organisation of skilled and accredited engineers with customer service at their core. They are an organisation of people pleasers and obsessives and they get any problem solved quickly and efficiently. Due to continued demand and growth, they're looking for an IT Technician to join their team!Position TypeApprenticeshipSalary£8,385 AnnuallyWorking WeekMonday to Friday: 8:00am to 5:00pm or 9:00am to 6:00pmPositions availableInformation Communications Technician - Level 3Vacancy descriptionAre you a technically logical individual? Passionate about ICT and its many areas of development?Then Remit Training are recruiting on the behalf of our client Lost in IT (Liit) as they're looking for an IT Support Technician to assist their small but well established team of engineers! Our clients' comprehensive portfolio of technology services enables them to help their clients with today's demanding challenges, a trusted partner who their clients know will deliver what their business needs to keep it operational and safe.Duties:- Managing various helpdesk tickets- Keeping clients up to date on the status of their issues and potential resolution- Working as part of a busy helpdesk team- Supporting with troubleshooting a variety of technical issues- Gain exposure to larger projects within the businessRequirements and prospectsSkills RequiredPrevious customer service experience is advantageousPersonal experience/Hobby in helping with technology, building PC's or solving issues.Have an interest in mobile technology and networksHave a commitment to quality and a thorough approach to the workDemonstrate a methodical and structured approach to workHave excellent communication Skills and attention to detailPersonal QualitiesCan work independently and as part of a teamCan work under pressureAre flexible in order to meet customer demandAre self-motivatedHave a professional attitude to colleagues and customersTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsOpportunity for progression for the right candidate, subject to completion of the Apprenticeship and provided the Apprentice has shown the right skills and attributes.
About EmployerCastles Technology is a leading global provider of state of the art innovative, secure and affordable payment solutions for financial, retail, hospitality and transportation sectors.Brief overview of the roleIT service apprenticeship available in Salisbury. Dealing with Internal and External users to solve any IT issues.Learn and develop skills relating to the IT systems used within the business. To assist the IT Systems Manager in the daily duties of the departmentPosition TypeApprenticeshipSalary£11,212 AnnuallyWorking WeekMonday to Friday 9 to 5.30Positions availableIT Solutions Technician (Level 3)Vacancy descriptionAssisting the IT Manager with the following:• Establishing and upgrading systems by planning and implementing projects as required• Installation of hardware, software and maintaining IT systems• Local User Administration including Active Directory• First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Oracle ERP, Agile, Email, SharePoint, Bugzilla, Subversion, Avaya, Callmedia etc.)• Coordination of local IT problems with Vendors• Ensuring quality service by maintaining corporate hardware and software standards; establishing and enforcing organization standards.• Consultancy for new IT requests• User training for IT basic information for the Spire Business Applications and System Infrastructure• Maintaining installation records by documenting procedures usedCommon technologies that are useful:• Microsoft Windows Server and Active Directory• Microsoft Office• Apple and Linux operating system knowledge• SharePoint• Citrix and virtualisation awareness• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls• Email and Spam troubleshooting• Building servers and workstations• Data backup and recovery with enterprise software• Antivirus softwareRequirements and prospectsQualifications RequiredGCSE Grade C or above in Maths and English (or equivalent qualification)Skills RequiredPossess good communication skills (written and spoken) in order to deal with clients across the corporate spectrumExperience in using emailsPersonal QualitiesA keenness to learn, experience and assist with the common technologiesBe self-motivated and organisedBe service drivenFlexibility with regard to working hours for odd occasionsAbility to work under pressureTraining to be ProvidedIT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.Future ProspectsTo be discussed at interview.Other InformationCar Parking available onsite30 min walk from train station
Oct 22, 2021
Full time
About EmployerCastles Technology is a leading global provider of state of the art innovative, secure and affordable payment solutions for financial, retail, hospitality and transportation sectors.Brief overview of the roleIT service apprenticeship available in Salisbury. Dealing with Internal and External users to solve any IT issues.Learn and develop skills relating to the IT systems used within the business. To assist the IT Systems Manager in the daily duties of the departmentPosition TypeApprenticeshipSalary£11,212 AnnuallyWorking WeekMonday to Friday 9 to 5.30Positions availableIT Solutions Technician (Level 3)Vacancy descriptionAssisting the IT Manager with the following:• Establishing and upgrading systems by planning and implementing projects as required• Installation of hardware, software and maintaining IT systems• Local User Administration including Active Directory• First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Oracle ERP, Agile, Email, SharePoint, Bugzilla, Subversion, Avaya, Callmedia etc.)• Coordination of local IT problems with Vendors• Ensuring quality service by maintaining corporate hardware and software standards; establishing and enforcing organization standards.• Consultancy for new IT requests• User training for IT basic information for the Spire Business Applications and System Infrastructure• Maintaining installation records by documenting procedures usedCommon technologies that are useful:• Microsoft Windows Server and Active Directory• Microsoft Office• Apple and Linux operating system knowledge• SharePoint• Citrix and virtualisation awareness• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls• Email and Spam troubleshooting• Building servers and workstations• Data backup and recovery with enterprise software• Antivirus softwareRequirements and prospectsQualifications RequiredGCSE Grade C or above in Maths and English (or equivalent qualification)Skills RequiredPossess good communication skills (written and spoken) in order to deal with clients across the corporate spectrumExperience in using emailsPersonal QualitiesA keenness to learn, experience and assist with the common technologiesBe self-motivated and organisedBe service drivenFlexibility with regard to working hours for odd occasionsAbility to work under pressureTraining to be ProvidedIT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.Future ProspectsTo be discussed at interview.Other InformationCar Parking available onsite30 min walk from train station
Brief overview of the roleOur client; Lost in I.T (Liit) is a tech-hungry organisation of skilled and accredited engineers with customer service at their core. They are an organisation of people pleasers and obsessives and they get any problem solved quickly and efficiently. Due to continued demand and growth, they're looking for an IT Technician to join their team!Position TypeApprenticeshipSalary£8,385 AnnuallyWorking WeekMonday to Friday: 8:00am to 5:00pm or 9:00am to 6:00pmPositions availableInformation Communications Technician - Level 3Vacancy descriptionAre you a technically logical individual? Passionate about ICT and its many areas of development?Then Remit Training are recruiting on the behalf of our client Lost in IT (Liit) as they're looking for an IT Support Technician to assist their small but well established team of engineers! Our clients' comprehensive portfolio of technology services enables them to help their clients with today's demanding challenges, a trusted partner who their clients know will deliver what their business needs to keep it operational and safe.Duties:- Managing various helpdesk tickets- Keeping clients up to date on the status of their issues and potential resolution- Working as part of a busy helpdesk team- Supporting with troubleshooting a variety of technical issues- Gain exposure to larger projects within the businessRequirements and prospectsSkills RequiredPrevious customer service experience is advantageousPersonal experience/Hobby in helping with technology, building PC's or solving issues.Have an interest in mobile technology and networksHave a commitment to quality and a thorough approach to the workDemonstrate a methodical and structured approach to workHave excellent communication Skills and attention to detailPersonal QualitiesCan work independently and as part of a teamCan work under pressureAre flexible in order to meet customer demandAre self-motivatedHave a professional attitude to colleagues and customersTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsOpportunity for progression for the right candidate, subject to completion of the Apprenticeship and provided the Apprentice has shown the right skills and attributes.
Oct 22, 2021
Full time
Brief overview of the roleOur client; Lost in I.T (Liit) is a tech-hungry organisation of skilled and accredited engineers with customer service at their core. They are an organisation of people pleasers and obsessives and they get any problem solved quickly and efficiently. Due to continued demand and growth, they're looking for an IT Technician to join their team!Position TypeApprenticeshipSalary£8,385 AnnuallyWorking WeekMonday to Friday: 8:00am to 5:00pm or 9:00am to 6:00pmPositions availableInformation Communications Technician - Level 3Vacancy descriptionAre you a technically logical individual? Passionate about ICT and its many areas of development?Then Remit Training are recruiting on the behalf of our client Lost in IT (Liit) as they're looking for an IT Support Technician to assist their small but well established team of engineers! Our clients' comprehensive portfolio of technology services enables them to help their clients with today's demanding challenges, a trusted partner who their clients know will deliver what their business needs to keep it operational and safe.Duties:- Managing various helpdesk tickets- Keeping clients up to date on the status of their issues and potential resolution- Working as part of a busy helpdesk team- Supporting with troubleshooting a variety of technical issues- Gain exposure to larger projects within the businessRequirements and prospectsSkills RequiredPrevious customer service experience is advantageousPersonal experience/Hobby in helping with technology, building PC's or solving issues.Have an interest in mobile technology and networksHave a commitment to quality and a thorough approach to the workDemonstrate a methodical and structured approach to workHave excellent communication Skills and attention to detailPersonal QualitiesCan work independently and as part of a teamCan work under pressureAre flexible in order to meet customer demandAre self-motivatedHave a professional attitude to colleagues and customersTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsOpportunity for progression for the right candidate, subject to completion of the Apprenticeship and provided the Apprentice has shown the right skills and attributes.
Are you IT guru with the ability to lead and support IT processes and systems? Do you have experience managing helpdesk requests and provide solutions efficiently? The Education organisation I am working with are seeking to appoint a Senior IT Support Officer to start as soon as possible on an ongoing temporary basis. You would be supporting the IT development and support with upgrades and their move to a cloud-based system.Job description:Manage and support all IT services and functions from hardware upgrades to software processesResponsible of overseeing helpdesk management ensuring queries are dealt with efficiently and any upgrades and changes that need to be madeLiaise with third party contractors ensuring IT services are operating accordinglyWorking closely with the Head of IT and work alongside Database Support OfficerHave a lead involvement with the development and implementation of transferring from Citrix to Microsoft365The Senior IT Support Officer will be assisting with training and supporting staff with all Office365 queries alongside other IT platforms.The Senior IT Support Officer will manage and oversea complex system implementation and transformations so experience in this area is a key requirement. You will have a high level of technical ability and understanding of Microsoft365. You may have worked within a charity or not-for-profit organisation but this is not necessary to be successful in this role. This temporary contract is to start ASAP and IT infrastructure experience is a must. If you have the above background and skillset and keen to know more please apply to TPP Recruitment by sending your CV to want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Oct 22, 2021
Full time
Are you IT guru with the ability to lead and support IT processes and systems? Do you have experience managing helpdesk requests and provide solutions efficiently? The Education organisation I am working with are seeking to appoint a Senior IT Support Officer to start as soon as possible on an ongoing temporary basis. You would be supporting the IT development and support with upgrades and their move to a cloud-based system.Job description:Manage and support all IT services and functions from hardware upgrades to software processesResponsible of overseeing helpdesk management ensuring queries are dealt with efficiently and any upgrades and changes that need to be madeLiaise with third party contractors ensuring IT services are operating accordinglyWorking closely with the Head of IT and work alongside Database Support OfficerHave a lead involvement with the development and implementation of transferring from Citrix to Microsoft365The Senior IT Support Officer will be assisting with training and supporting staff with all Office365 queries alongside other IT platforms.The Senior IT Support Officer will manage and oversea complex system implementation and transformations so experience in this area is a key requirement. You will have a high level of technical ability and understanding of Microsoft365. You may have worked within a charity or not-for-profit organisation but this is not necessary to be successful in this role. This temporary contract is to start ASAP and IT infrastructure experience is a must. If you have the above background and skillset and keen to know more please apply to TPP Recruitment by sending your CV to want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
2nd Line Support Analyst- Lichfield - Permanent2nd Line Support Analyst overall responsibilities and duties:The main mission of the role is to work within central GIS competence centres and:-Manage changes related to shopfloor systems (gIMM and MII)Participate in and manage projects related to local applications, IT infrastructure improvements and changesProvide user training for local applications and processesProvide technical and functional 2nd level support to users, utilising theHelpdesk ticketing system.Plan and execute IT backup tests (infrastructure and systems)Respond to any incident related to or impacting shopfloor systemsEnsure operation of data backup system (Commvault)Setup and maintain back office systems (servers and applications) as and when requested by the UK IT Manager/LIRPlan, manage and perform IT system, infrastructure and application changes according to GIS standard procedureEnsure the application of Group standards, especially concerning hardware, software, security policies, software licenses control and IT asset managementImplement, maintain and improve IT monitoring system (Hydra)Engage in the continuous improvement activities related to the IT quality management system (SIAM)2nd Line Support Analyst Other Responsibilities:Report any concerns or important information gathered to the UK IT Manager/LIRCooperate with other team members on polyvalence activities (sharing and acquisition of skills and knowledge)During the pursuit of all duties of the Code of Ethics and the Code of Management will be adhered to at all times.2nd Line Support Analyst will have/be:Bachelor's degree in management with specialisation in a technical degreeCompetencies/Skills:Ability to communicate and to negotiateAbility to work in a fast paced automotive environmentAbility to prioritise tasksCandidates must be eligible to work in the UK and hold a driving license and have a car.2nd Line Support Analyst- Lichfield - PermanentWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Oct 22, 2021
Full time
2nd Line Support Analyst- Lichfield - Permanent2nd Line Support Analyst overall responsibilities and duties:The main mission of the role is to work within central GIS competence centres and:-Manage changes related to shopfloor systems (gIMM and MII)Participate in and manage projects related to local applications, IT infrastructure improvements and changesProvide user training for local applications and processesProvide technical and functional 2nd level support to users, utilising theHelpdesk ticketing system.Plan and execute IT backup tests (infrastructure and systems)Respond to any incident related to or impacting shopfloor systemsEnsure operation of data backup system (Commvault)Setup and maintain back office systems (servers and applications) as and when requested by the UK IT Manager/LIRPlan, manage and perform IT system, infrastructure and application changes according to GIS standard procedureEnsure the application of Group standards, especially concerning hardware, software, security policies, software licenses control and IT asset managementImplement, maintain and improve IT monitoring system (Hydra)Engage in the continuous improvement activities related to the IT quality management system (SIAM)2nd Line Support Analyst Other Responsibilities:Report any concerns or important information gathered to the UK IT Manager/LIRCooperate with other team members on polyvalence activities (sharing and acquisition of skills and knowledge)During the pursuit of all duties of the Code of Ethics and the Code of Management will be adhered to at all times.2nd Line Support Analyst will have/be:Bachelor's degree in management with specialisation in a technical degreeCompetencies/Skills:Ability to communicate and to negotiateAbility to work in a fast paced automotive environmentAbility to prioritise tasksCandidates must be eligible to work in the UK and hold a driving license and have a car.2nd Line Support Analyst- Lichfield - PermanentWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
This is a great opportunity to join our clients IT team where the successful candidate will be responsible for the management of a small team in Norwich. As a leading UK Operator of essential services, the IT team supports a wide range of disciplines and technologies, in-use across a 24/7 onshore and offshore operation. The role will report to the UK IT Manager (London HQ) and based full-time in Norwich, with occasional travel to Bacton, London or offshore installations (as required).There will be regular liaison with members of the Group HQ IT department based in London and Paris and also an expectation to participate in a team on-call rota for business-critical events.Key Responsibilities Include:• Liaising (on a daily basis) with other departments throughout the business along with Level 2 & 3 IT support in HQ• Providing user support, predominantly driven through helpdesk queries, but also via phone or liaising directly (face to face) with the user• User accounts management• PC and applications install and support• Support for Audio Visual equipment / printers / other hardware etc• Effective management, prioritisation and escalation (where necessary) of the IT helpdesk system• Team guidance, performance management & day-to-day supervision• Project planning for corporate upgrades, e.g., Windows releases and desktop applications• Work to objectives set by the UK IT Manager and Group IT Manager• Comply with company IT standards and security guidelines• Own, analyse and rectify identified problems in a professional, timely manner• Full responsibility for testing corporate technical changes prior to implementation to local infrastructure• Work closely with distant team members when solving complex problemsQualifications/Skills:• Leadership and ability to mentor 1st line support team• Ability to lead a team to investigate issues• Microsoft Active Directory & DNS, Exchange & SQL• Understanding of networking technologies• Use of monitoring tools• Experience of Change Control• Ability to provide good documentation and regular reports• VMware vSphere• Veritas NetBackup• Storage technologiesPersonal Attributes:Candidates should have an excellent work ethic, focused and meticulous. Needs to be a good communicator as they will deal with other team members, HQ, 3rd party support and project managers along with business users.With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Oct 22, 2021
Full time
This is a great opportunity to join our clients IT team where the successful candidate will be responsible for the management of a small team in Norwich. As a leading UK Operator of essential services, the IT team supports a wide range of disciplines and technologies, in-use across a 24/7 onshore and offshore operation. The role will report to the UK IT Manager (London HQ) and based full-time in Norwich, with occasional travel to Bacton, London or offshore installations (as required).There will be regular liaison with members of the Group HQ IT department based in London and Paris and also an expectation to participate in a team on-call rota for business-critical events.Key Responsibilities Include:• Liaising (on a daily basis) with other departments throughout the business along with Level 2 & 3 IT support in HQ• Providing user support, predominantly driven through helpdesk queries, but also via phone or liaising directly (face to face) with the user• User accounts management• PC and applications install and support• Support for Audio Visual equipment / printers / other hardware etc• Effective management, prioritisation and escalation (where necessary) of the IT helpdesk system• Team guidance, performance management & day-to-day supervision• Project planning for corporate upgrades, e.g., Windows releases and desktop applications• Work to objectives set by the UK IT Manager and Group IT Manager• Comply with company IT standards and security guidelines• Own, analyse and rectify identified problems in a professional, timely manner• Full responsibility for testing corporate technical changes prior to implementation to local infrastructure• Work closely with distant team members when solving complex problemsQualifications/Skills:• Leadership and ability to mentor 1st line support team• Ability to lead a team to investigate issues• Microsoft Active Directory & DNS, Exchange & SQL• Understanding of networking technologies• Use of monitoring tools• Experience of Change Control• Ability to provide good documentation and regular reports• VMware vSphere• Veritas NetBackup• Storage technologiesPersonal Attributes:Candidates should have an excellent work ethic, focused and meticulous. Needs to be a good communicator as they will deal with other team members, HQ, 3rd party support and project managers along with business users.With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
About EmployerYou want plain, actionable objectives. And we want to give them to you. When you are thinking about cloud based storage things like costs can soon get out of hand. Without experts guiding you this can turn into a complicated headache. Your workload will determine your cloud consumption. Finding the right Workplace Connect has been doing great things in IT since 2011. As a managed service provider were really good at offering of integrated products from just one place our place. We cover all aspects of IT installation.Brief overview of the roleOur client; WP Connect are a leading managed services provider in the IT and telecoms industry, working with a wide range of private sector businesses across the southeast of England. Key services include networks, internet, Cyber security, and telephony. Due to continued expansion they are looking for an IT Support Apprentice!Position TypeApprenticeshipSalary£12,000 AnnuallyWorking WeekMonday to Friday: 9:00am till 6:00pm (One Hour for Lunch)Positions availableInformation Communications Technician - Level 3Vacancy descriptionAre you fascinated by technology? Look to make your career within the IT industry?Remit Training might just have the role for you, as we are recruiting on behalf of our client Workplaceconnect! Where they are looking for a confident, motivated people person to join their team as an IT Support Technician whilst working towards the Level 3 industry accredited qualification, the Information Communications Technician.Key Duties & Areas' of Responsibility;• Work on and resolve escalated Helpdesk Tickets• Delight our Clients with a Friendly, Quick and Helpful Experience• Provide the Client with advanced remote troubleshooting• Remote Hardware Maintenance and Support• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests• Managing and recording all work though our Ticketing System• Make sure that Client Documentation in well maintained• Split tickets that have several issues into their own individual ticket• Make sure that tickets aren't "stale" throughout the process• Review RMM dashboard and apply remediation actions as indicated by our Processes• Review regularly scheduled/automated actions as indicated by our Processes• From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise you will be required to help with project deliveryRequirements and prospectsQualifications RequiredGCSE Grade C or 4 and Above in English and Maths is desierableSkills Required• A love of (and ability to) Solve Problems & Challenges• Great Communications skills, founded in being a good listener• A deep desire to deliver an amazing Client Experience• The ability to speak both Geek and humanPersonal Qualities• Great Communications skills, founded in being a good listener• A deep desire to deliver an amazing Client Experience• Drivers license and access to car• The ability to keep up with & adapt to the fast-paced IT worldTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA full time position will be considered to the apprentice after full completion of the apprenticeship if they demonstrate the right skills and attributes.Other InformationLimited bus service to village from nearest train station
Oct 22, 2021
Full time
About EmployerYou want plain, actionable objectives. And we want to give them to you. When you are thinking about cloud based storage things like costs can soon get out of hand. Without experts guiding you this can turn into a complicated headache. Your workload will determine your cloud consumption. Finding the right Workplace Connect has been doing great things in IT since 2011. As a managed service provider were really good at offering of integrated products from just one place our place. We cover all aspects of IT installation.Brief overview of the roleOur client; WP Connect are a leading managed services provider in the IT and telecoms industry, working with a wide range of private sector businesses across the southeast of England. Key services include networks, internet, Cyber security, and telephony. Due to continued expansion they are looking for an IT Support Apprentice!Position TypeApprenticeshipSalary£12,000 AnnuallyWorking WeekMonday to Friday: 9:00am till 6:00pm (One Hour for Lunch)Positions availableInformation Communications Technician - Level 3Vacancy descriptionAre you fascinated by technology? Look to make your career within the IT industry?Remit Training might just have the role for you, as we are recruiting on behalf of our client Workplaceconnect! Where they are looking for a confident, motivated people person to join their team as an IT Support Technician whilst working towards the Level 3 industry accredited qualification, the Information Communications Technician.Key Duties & Areas' of Responsibility;• Work on and resolve escalated Helpdesk Tickets• Delight our Clients with a Friendly, Quick and Helpful Experience• Provide the Client with advanced remote troubleshooting• Remote Hardware Maintenance and Support• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests• Managing and recording all work though our Ticketing System• Make sure that Client Documentation in well maintained• Split tickets that have several issues into their own individual ticket• Make sure that tickets aren't "stale" throughout the process• Review RMM dashboard and apply remediation actions as indicated by our Processes• Review regularly scheduled/automated actions as indicated by our Processes• From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise you will be required to help with project deliveryRequirements and prospectsQualifications RequiredGCSE Grade C or 4 and Above in English and Maths is desierableSkills Required• A love of (and ability to) Solve Problems & Challenges• Great Communications skills, founded in being a good listener• A deep desire to deliver an amazing Client Experience• The ability to speak both Geek and humanPersonal Qualities• Great Communications skills, founded in being a good listener• A deep desire to deliver an amazing Client Experience• Drivers license and access to car• The ability to keep up with & adapt to the fast-paced IT worldTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA full time position will be considered to the apprentice after full completion of the apprenticeship if they demonstrate the right skills and attributes.Other InformationLimited bus service to village from nearest train station
Job no: 494495Work type: Full timeLocation: United KingdomCategories: Administration, Information TechnologyMain Purpose of the roleThe IT department are based at our Birmingham office, providing support and solutions for over 700 users in 11 countries across the EMEA region. Ensuring the department maintains high work levels and helps to deliver the IT and Business strategy, an experienced IT 1st / 2nd line support member is required.The successful applicant would reinforce the support team and help maintain good customer service levels to the business. Travel to other offices may also be required.Primary ResponsibilitiesTo provide first & second level support to all internal/external customersTo be able to liaise technically with 3rd line support handing over tasks and working alongside them.Liaising with internal customers to understand, document and fix their issuesEnsure all helpdesk requests are logged and dealt with following our agreed procedures and service level agreements.Work with a team leader on developing, improving and supporting key procedures and policies.Installation, configuration, and maintenance of a variety of desktop and mobile devices.Get involved with other departmental projects to assist in the rollout and support of new incentives.Work within the team taking responsibility for key areasContinually learn and improve your skills on all business related systems and applications.Liaising with third parties for additional supportCarry out stock checks and purchasing tasks.Diagnosing and solving hardware/software faultsAnalysing call logs to spot trends and underlying issues and making recommendations to prevent future issues.To ensure that all work and support is carried out to a high level of competency, meeting agreed service level agreements.Demonstrate and train end users on key systems and applications where requiredWorking on environmental related projects and tasksWorking with health and safety related projects and tasksDealing with new starters and leavers in the businessWhat skills are we looking for?To be successful in this role you must be committed to continuous improvement in all areas of your responsibility, demonstrate an organised and professional approach to the tasks you are given, have an imaginative and creative approach to resolving issues, Self-motivated and able to work unsupervised, strong communications and excellent customer service skills.You will have proven experience working in an IT helpdesk support team, must have an understanding of LAN, WAN network and communications, must be proficient using Windows 10 operating system and Office 365 cloud admin.What's in it for you?If successful, we offer a competitive salary with 25 days + 8 b/hols (3/4 to be taken in Christmas shutdown), a contributory pension, health cash plan, cycle to work, free parking on site, unlimited drinks from vending machine, x4 life assurance.Advertised: 21 Sep 2021 GMT Daylight TimeApplications close: 30 Nov 2021 GMT Standard Time
Oct 22, 2021
Full time
Job no: 494495Work type: Full timeLocation: United KingdomCategories: Administration, Information TechnologyMain Purpose of the roleThe IT department are based at our Birmingham office, providing support and solutions for over 700 users in 11 countries across the EMEA region. Ensuring the department maintains high work levels and helps to deliver the IT and Business strategy, an experienced IT 1st / 2nd line support member is required.The successful applicant would reinforce the support team and help maintain good customer service levels to the business. Travel to other offices may also be required.Primary ResponsibilitiesTo provide first & second level support to all internal/external customersTo be able to liaise technically with 3rd line support handing over tasks and working alongside them.Liaising with internal customers to understand, document and fix their issuesEnsure all helpdesk requests are logged and dealt with following our agreed procedures and service level agreements.Work with a team leader on developing, improving and supporting key procedures and policies.Installation, configuration, and maintenance of a variety of desktop and mobile devices.Get involved with other departmental projects to assist in the rollout and support of new incentives.Work within the team taking responsibility for key areasContinually learn and improve your skills on all business related systems and applications.Liaising with third parties for additional supportCarry out stock checks and purchasing tasks.Diagnosing and solving hardware/software faultsAnalysing call logs to spot trends and underlying issues and making recommendations to prevent future issues.To ensure that all work and support is carried out to a high level of competency, meeting agreed service level agreements.Demonstrate and train end users on key systems and applications where requiredWorking on environmental related projects and tasksWorking with health and safety related projects and tasksDealing with new starters and leavers in the businessWhat skills are we looking for?To be successful in this role you must be committed to continuous improvement in all areas of your responsibility, demonstrate an organised and professional approach to the tasks you are given, have an imaginative and creative approach to resolving issues, Self-motivated and able to work unsupervised, strong communications and excellent customer service skills.You will have proven experience working in an IT helpdesk support team, must have an understanding of LAN, WAN network and communications, must be proficient using Windows 10 operating system and Office 365 cloud admin.What's in it for you?If successful, we offer a competitive salary with 25 days + 8 b/hols (3/4 to be taken in Christmas shutdown), a contributory pension, health cash plan, cycle to work, free parking on site, unlimited drinks from vending machine, x4 life assurance.Advertised: 21 Sep 2021 GMT Daylight TimeApplications close: 30 Nov 2021 GMT Standard Time
About EmployerWe are Kent Fire and Rescue Service.Every minute of every day, we are here to save lives and make our county even safer.We are a forward thinking, modern fire and rescue service with a long and proud history.Together with our customers we are creating a safer future for Kent and Medway.Brief overview of the roleIT support apprenticeship available in Tovil, Maidstone.This post provides first line IT support, primarily telephone based for all applications and devices used by the service including PCs, laptops, tablets, iPhones, Microsoft Office applications (including 365), email, intranet/internet and specific business applications.Position TypeApprenticeshipSalary£11,121 AnnuallyWorking WeekAlternating rota or 8-4, 8.30-4.30 and 9-5Positions availableInformation Communications Technician - Level 3Vacancy description1st year salary £11121 - 2nd year £16500Successful apprentices have the opportunity to grow within the IT team.Job Purpose-An opportunity to develop your skills and experience by working as a Kent Fire and Rescue IT First Line Apprentice. We will provide you the opportunity and support to develop new work-placed skills in an organisation well known for being committed to staff development. Work in a supportive environment to develop your knowledge and professional skills.To facilitate a single point of contact for IT. To provide first line IT support to internal staff helping with simple queries and resolving incidents.The Helpdesk service provides support to circa 1500 KFRS staff, from operational fire-fighters to senior managers, supporting approximately 57 KFRS locations across Kent, plus mobile workers and working from home.1. Act as a single point of contact for IT related issues and requests, mainly over the phone/email. Maintain a high degree of customer service, assessing priority calls accurately and quickly to ensure major issues are identified quickly. Working flexibly with other 1st line engineer colleagues to ensure the help desk is covered at all times during the working day.2. Learn and continue to effectively log all incidents and requests, categorising and prioritising calls correctly and allocating calls outside the remit of 1st line to the appropriate 2nd line queue, making sure full, appropriate and accurate details are available to 2nd line for them to quickly resolve the issue for the customer.3. Assist with the administration of staff joining, leaving or moving within the Service in relation to the creation of new user accounts and password resets.4. Setup basic IT equipment for new users and facilitate office moves usually limited to Service Headquarters, ensuring all assets are tagged and accurately recorded. Process user requests for access to applications making sure appropriate approvals have been sought.5. Managing the lifecycle of incidents and requests, closing calls when the customer is satisfied. On behalf of IT take ownership of calls, chasing up progress.6. Keeping customers informed of the status of services. In particular, provide information to Control to ensure they are aware of any issues that could impact upon their ability to mobilise a crew or appliance. As directed, appropriately communicate information in the event of a major IT incident and provide updates to managers as part of delivering the IT business continuity plan.7. Undertake administrative tasks such as, run reports, maintain intranet pages, maintain asset management etc.8. Learning and understand General Data Protection Regulations and National Cyber Security Centre regulations and communicate risks.9. To meet all learning commitments of the apprenticeship as directed by your line manager and the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams.Requirements and prospectsQualifications RequiredGCSE level qualification for English and Mathematics.Skills RequiredBasic Word and Excel.Microsoft 365 productsInterest in a career in IT support including hardware and software i.e. Microsoft products. Desire to learn new technology and self-development.Problem solving skills including identification and appropriate escalation.Good communication skills and ability to build relationships.Personal QualitiesCalm and confident individual.Good attention to detail.Training to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsTo be discussed at the interview.Other InformationMaidstone East Station (30 mins walk or bus)Maidstone West Station (30 mins walk or bus)Bus available from town centre to Tovil, although a walk is still required to Headquarters
Oct 22, 2021
Full time
About EmployerWe are Kent Fire and Rescue Service.Every minute of every day, we are here to save lives and make our county even safer.We are a forward thinking, modern fire and rescue service with a long and proud history.Together with our customers we are creating a safer future for Kent and Medway.Brief overview of the roleIT support apprenticeship available in Tovil, Maidstone.This post provides first line IT support, primarily telephone based for all applications and devices used by the service including PCs, laptops, tablets, iPhones, Microsoft Office applications (including 365), email, intranet/internet and specific business applications.Position TypeApprenticeshipSalary£11,121 AnnuallyWorking WeekAlternating rota or 8-4, 8.30-4.30 and 9-5Positions availableInformation Communications Technician - Level 3Vacancy description1st year salary £11121 - 2nd year £16500Successful apprentices have the opportunity to grow within the IT team.Job Purpose-An opportunity to develop your skills and experience by working as a Kent Fire and Rescue IT First Line Apprentice. We will provide you the opportunity and support to develop new work-placed skills in an organisation well known for being committed to staff development. Work in a supportive environment to develop your knowledge and professional skills.To facilitate a single point of contact for IT. To provide first line IT support to internal staff helping with simple queries and resolving incidents.The Helpdesk service provides support to circa 1500 KFRS staff, from operational fire-fighters to senior managers, supporting approximately 57 KFRS locations across Kent, plus mobile workers and working from home.1. Act as a single point of contact for IT related issues and requests, mainly over the phone/email. Maintain a high degree of customer service, assessing priority calls accurately and quickly to ensure major issues are identified quickly. Working flexibly with other 1st line engineer colleagues to ensure the help desk is covered at all times during the working day.2. Learn and continue to effectively log all incidents and requests, categorising and prioritising calls correctly and allocating calls outside the remit of 1st line to the appropriate 2nd line queue, making sure full, appropriate and accurate details are available to 2nd line for them to quickly resolve the issue for the customer.3. Assist with the administration of staff joining, leaving or moving within the Service in relation to the creation of new user accounts and password resets.4. Setup basic IT equipment for new users and facilitate office moves usually limited to Service Headquarters, ensuring all assets are tagged and accurately recorded. Process user requests for access to applications making sure appropriate approvals have been sought.5. Managing the lifecycle of incidents and requests, closing calls when the customer is satisfied. On behalf of IT take ownership of calls, chasing up progress.6. Keeping customers informed of the status of services. In particular, provide information to Control to ensure they are aware of any issues that could impact upon their ability to mobilise a crew or appliance. As directed, appropriately communicate information in the event of a major IT incident and provide updates to managers as part of delivering the IT business continuity plan.7. Undertake administrative tasks such as, run reports, maintain intranet pages, maintain asset management etc.8. Learning and understand General Data Protection Regulations and National Cyber Security Centre regulations and communicate risks.9. To meet all learning commitments of the apprenticeship as directed by your line manager and the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams.Requirements and prospectsQualifications RequiredGCSE level qualification for English and Mathematics.Skills RequiredBasic Word and Excel.Microsoft 365 productsInterest in a career in IT support including hardware and software i.e. Microsoft products. Desire to learn new technology and self-development.Problem solving skills including identification and appropriate escalation.Good communication skills and ability to build relationships.Personal QualitiesCalm and confident individual.Good attention to detail.Training to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsTo be discussed at the interview.Other InformationMaidstone East Station (30 mins walk or bus)Maidstone West Station (30 mins walk or bus)Bus available from town centre to Tovil, although a walk is still required to Headquarters
Salvation Army Trading Co. Ltd.
Wellingborough, Northamptonshire
Salvation Army Trading Company Ltd (SATCoL) is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army's vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through a network of over 220 retail outlets, including Superstores, Donation Centres and a rapidly expanding clothing collection division, all of which is constantly growing and developing.With the support of the British public, we have been able to donate millions of pounds to The Salvation Army - over £43 million has been donated in the last five years alone, helping to fund the extensive and very important work that The Salvation Army carries out- including homelessness and addiction services, care for older people, help at emergency incidents, support for adult victims of human trafficking in England and Wales and a Family Tracing Service.If you want to be a part of our success and to play a part in helping others whilst working for a fantastic company, then read on!The role:We are looking for a full time IT Apprentice who will be the first point of contact for IT Support and will work towards being able to do the following:Provide IT support to all areas of the company with respect to IT Hardware, Software and services including retail division stores.First point of contact for IT SupportMaintain the IT helpdesk system, log calls and escalate where necessaryTo be an IT enabler to help meet the company's IT requirementsTo work as a team member in ensuring that the IT department operates efficiently and delivers a high level of service.Key ResponsibilitiesProvide 1st line technical support and assistance for all users across the SATCoL organisationMonitor IT Helpdesk system and action and/or escalate to the relevant handlerAssist with the security, access and protection of computer dataProvide support outside of normal working hours should the need ariseProvisioning of software applications including but not limited to desktop apps / web appsLiaise with 3rd party suppliers with respect to but not limited to hardware / software / web services / servicesProvide assistance as and when required by the CIO for specific IT projects or other IT activities required within the company or departmentThe ideal candidate will:Be enthusiastic / Proactive / OrganisedHave a willingness to learn new skills and technologiesBe able to work under pressureBe able to communicate technical issues in a clear understandable mannerWork well individually and within a team environmentBe able to problem solve through a structured approachBenefits include:Discretionary BonusExcellent pension schemeFantastic employee benefits platform25% Company discountIncremental holiday scheme35 hour week
Oct 22, 2021
Full time
Salvation Army Trading Company Ltd (SATCoL) is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army's vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through a network of over 220 retail outlets, including Superstores, Donation Centres and a rapidly expanding clothing collection division, all of which is constantly growing and developing.With the support of the British public, we have been able to donate millions of pounds to The Salvation Army - over £43 million has been donated in the last five years alone, helping to fund the extensive and very important work that The Salvation Army carries out- including homelessness and addiction services, care for older people, help at emergency incidents, support for adult victims of human trafficking in England and Wales and a Family Tracing Service.If you want to be a part of our success and to play a part in helping others whilst working for a fantastic company, then read on!The role:We are looking for a full time IT Apprentice who will be the first point of contact for IT Support and will work towards being able to do the following:Provide IT support to all areas of the company with respect to IT Hardware, Software and services including retail division stores.First point of contact for IT SupportMaintain the IT helpdesk system, log calls and escalate where necessaryTo be an IT enabler to help meet the company's IT requirementsTo work as a team member in ensuring that the IT department operates efficiently and delivers a high level of service.Key ResponsibilitiesProvide 1st line technical support and assistance for all users across the SATCoL organisationMonitor IT Helpdesk system and action and/or escalate to the relevant handlerAssist with the security, access and protection of computer dataProvide support outside of normal working hours should the need ariseProvisioning of software applications including but not limited to desktop apps / web appsLiaise with 3rd party suppliers with respect to but not limited to hardware / software / web services / servicesProvide assistance as and when required by the CIO for specific IT projects or other IT activities required within the company or departmentThe ideal candidate will:Be enthusiastic / Proactive / OrganisedHave a willingness to learn new skills and technologiesBe able to work under pressureBe able to communicate technical issues in a clear understandable mannerWork well individually and within a team environmentBe able to problem solve through a structured approachBenefits include:Discretionary BonusExcellent pension schemeFantastic employee benefits platform25% Company discountIncremental holiday scheme35 hour week
1st / 2nd Line IT Support Technician - Birchwood - MSPA 1st/2nd Line IT Support Technician with Office 365, Active Directory, strong networking knowledge and ideally previous MSP experience is required by a leading Managed Service Provider based in Birchwood.If you are looking to join a fast-growing and dynamic technology company that will kick your IT career in the right direction, keep on reading…The clients' unique selling point is that they offer great prospects to progress into project delivery and to get involved in pre-sales, as well as gaining experience on a number of rollouts and migrations for their growing SME client base.You will be working with the likes of:Windows 10/8/7Windows Server 2019/2016Office 365 / Exchange ServerGroup PolicyNetworking knowledge - DNS/DHCP, VLANs, VPNs, routers and firewallsRemote Desktop ServicesBackup / Disaster Recovery SoftwareMS AzureThe roles and responsibilities include providing 1st & 2nd Line remote support and on-site support to clients. A full UK Drivers licence for this position essential for this role.Roles and responsibilities include:Acting as the first port of call dealing with incoming queries by telephone/emailIdentifying and resolve technical issues as appropriateAnswering support desk calls/tickets and respond to client queries as necessaryDealing with customers with polite and clear communication skillsAssigning tickets to helpdesk team that require more senior inputWorking under pressure with a methodological approach and clear communicationA flexible approach to work with good time managementWith this position, you will achieve:Starting salary up to £24,000 dependent upon experience22 days annual leave + Bank HolidaysAccess to company vehicleContributory pension schemePlus much moreFor further details and to apply, please send your up to date CV to for a confidential chat.Key words: MSP, IT Support, Help desk, helpdesk, service desk, Server, windows, Microsoft, Active Directory, Cloud computing, Office 365, Networking, Telecomms, Warrington, Cheshire, Birchwood, North West, LancashireCircle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Oct 22, 2021
Full time
1st / 2nd Line IT Support Technician - Birchwood - MSPA 1st/2nd Line IT Support Technician with Office 365, Active Directory, strong networking knowledge and ideally previous MSP experience is required by a leading Managed Service Provider based in Birchwood.If you are looking to join a fast-growing and dynamic technology company that will kick your IT career in the right direction, keep on reading…The clients' unique selling point is that they offer great prospects to progress into project delivery and to get involved in pre-sales, as well as gaining experience on a number of rollouts and migrations for their growing SME client base.You will be working with the likes of:Windows 10/8/7Windows Server 2019/2016Office 365 / Exchange ServerGroup PolicyNetworking knowledge - DNS/DHCP, VLANs, VPNs, routers and firewallsRemote Desktop ServicesBackup / Disaster Recovery SoftwareMS AzureThe roles and responsibilities include providing 1st & 2nd Line remote support and on-site support to clients. A full UK Drivers licence for this position essential for this role.Roles and responsibilities include:Acting as the first port of call dealing with incoming queries by telephone/emailIdentifying and resolve technical issues as appropriateAnswering support desk calls/tickets and respond to client queries as necessaryDealing with customers with polite and clear communication skillsAssigning tickets to helpdesk team that require more senior inputWorking under pressure with a methodological approach and clear communicationA flexible approach to work with good time managementWith this position, you will achieve:Starting salary up to £24,000 dependent upon experience22 days annual leave + Bank HolidaysAccess to company vehicleContributory pension schemePlus much moreFor further details and to apply, please send your up to date CV to for a confidential chat.Key words: MSP, IT Support, Help desk, helpdesk, service desk, Server, windows, Microsoft, Active Directory, Cloud computing, Office 365, Networking, Telecomms, Warrington, Cheshire, Birchwood, North West, LancashireCircle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Service Desk Analyst - Helpdesk/Hardware - £22,000 - Work From Home 60%/Solihull - Perm Technologies you will work with in this position - Windows 7/10, Office 365, Helpdesk Call Logging, basic Active Directory, Hardware and Software support including Mobile Device builds Established and well know company are seeking a IT Support Analyst for their Infrastructure Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in the field. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and rollout of new devices Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Maintenance activities for the team as well as on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows 7/10 Exposure to Andoid and Apple OS Mobile Software Exposure to MS Office 365, Active Directory, Exchange Helpdesk Exposure or working towards ITIL and advantage Your key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems Configuring and maintaining Hardware and Software Ability to competently act as the technical point contact of escalation for incidents Exposure to anti-virus solutions. Windows experience or certification Professional Certifications or equivalent in the relevant field of expertise would be beneficial Comptia A+ ITIL For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path.
Oct 22, 2021
Full time
IT Service Desk Analyst - Helpdesk/Hardware - £22,000 - Work From Home 60%/Solihull - Perm Technologies you will work with in this position - Windows 7/10, Office 365, Helpdesk Call Logging, basic Active Directory, Hardware and Software support including Mobile Device builds Established and well know company are seeking a IT Support Analyst for their Infrastructure Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in the field. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and rollout of new devices Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Maintenance activities for the team as well as on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows 7/10 Exposure to Andoid and Apple OS Mobile Software Exposure to MS Office 365, Active Directory, Exchange Helpdesk Exposure or working towards ITIL and advantage Your key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems Configuring and maintaining Hardware and Software Ability to competently act as the technical point contact of escalation for incidents Exposure to anti-virus solutions. Windows experience or certification Professional Certifications or equivalent in the relevant field of expertise would be beneficial Comptia A+ ITIL For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path.
About EmployerONS Group offers nationwide IT services to businesses. From managed IT, Network, and Communication Services, to Marketing and Design, ONS Group has the one-stop solution.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in IT? Want to gain a recognised qualification whilst earning a salary? Remit Training is delighted to be recruiting on behalf of ONS Group for 2 individuals to embark on our LEvel 3 ICT Support Technician Apprenticeship, if you have what it takes, apply today!Position TypeApprenticeshipSalary£8,944 AnnuallyWorking Week8:30 - 5:30 Monday to FridayPositions availableInformation Communications Technician - Level 3Vacancy descriptionIT Support Apprenticeship£7,500 - £12,500 p.a.Mon-Fri, 8:30 - 17:30S25 3QARoles and Responsibilities:• Taking and logging of calls• Support all customers' services in a professional manner• Self-audit all work and ensure it meets all applicable technical and operational quality standards• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer• Respond effectively and appropriately to all customer requests and inquiries• High standard of English is needed as notes on calls are critical to our customers• Complete work to agreed time scales• Confident and well-spoken phone manner• Comply with Health & Safety standardsRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Good communication skills• IT literate• Basic windows skills• Basic understanding of networking• Familiarity with Office365Personal Qualities• Proactive• Driven• Motivated• CommittedTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT/HelpdeskOther InformationCan you manage the wage?Can you commute to the location?
Oct 22, 2021
Full time
About EmployerONS Group offers nationwide IT services to businesses. From managed IT, Network, and Communication Services, to Marketing and Design, ONS Group has the one-stop solution.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in IT? Want to gain a recognised qualification whilst earning a salary? Remit Training is delighted to be recruiting on behalf of ONS Group for 2 individuals to embark on our LEvel 3 ICT Support Technician Apprenticeship, if you have what it takes, apply today!Position TypeApprenticeshipSalary£8,944 AnnuallyWorking Week8:30 - 5:30 Monday to FridayPositions availableInformation Communications Technician - Level 3Vacancy descriptionIT Support Apprenticeship£7,500 - £12,500 p.a.Mon-Fri, 8:30 - 17:30S25 3QARoles and Responsibilities:• Taking and logging of calls• Support all customers' services in a professional manner• Self-audit all work and ensure it meets all applicable technical and operational quality standards• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer• Respond effectively and appropriately to all customer requests and inquiries• High standard of English is needed as notes on calls are critical to our customers• Complete work to agreed time scales• Confident and well-spoken phone manner• Comply with Health & Safety standardsRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Good communication skills• IT literate• Basic windows skills• Basic understanding of networking• Familiarity with Office365Personal Qualities• Proactive• Driven• Motivated• CommittedTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT/HelpdeskOther InformationCan you manage the wage?Can you commute to the location?
About EmployerONS Group offers nationwide IT services to businesses. From managed IT, Network, and Communication Services, to Marketing and Design, ONS Group has the one-stop solution.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in IT? Want to gain a recognised qualification whilst earning a salary? Remit Training is delighted to be recruiting on behalf of ONS Group for 2 individuals to embark on our LEvel 3 ICT Support Technician Apprenticeship, if you have what it takes, apply today!Position TypeApprenticeshipSalary£8,944 AnnuallyWorking Week8:30 - 5:30 Monday to FridayPositions availableInformation Communications Technician - Level 3Vacancy descriptionIT Support Apprenticeship£7,500 - £12,500 p.a.Mon-Fri, 8:30 - 17:30S25 3QARoles and Responsibilities:• Taking and logging of calls• Support all customers' services in a professional manner• Self-audit all work and ensure it meets all applicable technical and operational quality standards• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer• Respond effectively and appropriately to all customer requests and inquiries• High standard of English is needed as notes on calls are critical to our customers• Complete work to agreed time scales• Confident and well-spoken phone manner• Comply with Health & Safety standardsRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Good communication skills• IT literate• Basic windows skills• Basic understanding of networking• Familiarity with Office365Personal Qualities• Proactive• Driven• Motivated• CommittedTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT/HelpdeskOther InformationCan you manage the wage?Can you commute to the location?
Oct 22, 2021
Full time
About EmployerONS Group offers nationwide IT services to businesses. From managed IT, Network, and Communication Services, to Marketing and Design, ONS Group has the one-stop solution.Brief overview of the roleAre you a tech-savvy individual looking to start an exciting career in IT? Want to gain a recognised qualification whilst earning a salary? Remit Training is delighted to be recruiting on behalf of ONS Group for 2 individuals to embark on our LEvel 3 ICT Support Technician Apprenticeship, if you have what it takes, apply today!Position TypeApprenticeshipSalary£8,944 AnnuallyWorking Week8:30 - 5:30 Monday to FridayPositions availableInformation Communications Technician - Level 3Vacancy descriptionIT Support Apprenticeship£7,500 - £12,500 p.a.Mon-Fri, 8:30 - 17:30S25 3QARoles and Responsibilities:• Taking and logging of calls• Support all customers' services in a professional manner• Self-audit all work and ensure it meets all applicable technical and operational quality standards• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer• Respond effectively and appropriately to all customer requests and inquiries• High standard of English is needed as notes on calls are critical to our customers• Complete work to agreed time scales• Confident and well-spoken phone manner• Comply with Health & Safety standardsRequirements and prospectsQualifications RequiredGCSEs in Maths and EnglishSkills Required• Good communication skills• IT literate• Basic windows skills• Basic understanding of networking• Familiarity with Office365Personal Qualities• Proactive• Driven• Motivated• CommittedTraining to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.There are 3 pathways within this Apprenticeship which include:A Support TechnicianA Network TechnicianA Digital Communications TechnicianAs a result, you will achieve:Level 3 Information Communications TechnicianFunctional Skills in Maths and English (if required)Future ProspectsA career in IT/HelpdeskOther InformationCan you manage the wage?Can you commute to the location?
IT Support - HerefordshireTo provide effective level 1 end-user support and functional administration for the companyIT department. The role is roughly split 70% support, 30% administration tasks.Tasks:1. Assist directly with end-user support providing Level 1 end-user support; triaging helpdesk tickets where necessary to other members of the IT team.2. Setup of end-user equipment and software in line with company standards3. Administration of end-user email, application, and security accounts in line with company policies4. Administer 3rd party contracts, liaising with suppliers for day-to-day procurement.5. Reporting of support metrics, on a monthly basis, through administration of the company helpdesk system.6. Management of the IT assets database and process.7. Provision of IT induction meetings for new starters, running through relevant company policies and procedures.8. Support the IT Project Manager and Infrastructure Engineer as neededAttributes:* Good written and verbal English* Great people skills / telephone manner* An enjoyment of and aptitude for problem-solving* Highly organised in approach to administration* A keen interest in IT/Technology, and a willingness to learn, with a desire to build a career within IT* Good computer literacy and knowledge of Microsoft Office applications and Microsoft Windows operating system* Experience working in an IT environment would be desirable
Oct 22, 2021
Full time
IT Support - HerefordshireTo provide effective level 1 end-user support and functional administration for the companyIT department. The role is roughly split 70% support, 30% administration tasks.Tasks:1. Assist directly with end-user support providing Level 1 end-user support; triaging helpdesk tickets where necessary to other members of the IT team.2. Setup of end-user equipment and software in line with company standards3. Administration of end-user email, application, and security accounts in line with company policies4. Administer 3rd party contracts, liaising with suppliers for day-to-day procurement.5. Reporting of support metrics, on a monthly basis, through administration of the company helpdesk system.6. Management of the IT assets database and process.7. Provision of IT induction meetings for new starters, running through relevant company policies and procedures.8. Support the IT Project Manager and Infrastructure Engineer as neededAttributes:* Good written and verbal English* Great people skills / telephone manner* An enjoyment of and aptitude for problem-solving* Highly organised in approach to administration* A keen interest in IT/Technology, and a willingness to learn, with a desire to build a career within IT* Good computer literacy and knowledge of Microsoft Office applications and Microsoft Windows operating system* Experience working in an IT environment would be desirable
1st Line IT Support Analyst - Helpdesk/Hardware - £21,000 - Work from Home 50%/Stratford Upon Avon Technologies you will work with in this position -Windows 7/10, Office 365, Helpdesk Call Logging, basic Active Directory, Hardware and Software support including Mobile Device builds 50/50 Hybrid Office remote working pattern Established and well know company are seeking a 1st Line IT Support Analyst for their Infrastructure Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in the field. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and roll out of new devices Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Maintenance activities for the team as well as on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows 7/10 Exposure to Andoid and Apple OS Mobile Software Exposure to MS Office 365, Active Directory, Exchange Helpdesk Exposure or working towards ITIL and advantage Your key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems Configuring and maintaining Hardware and Software Ability to competently act as the technical point contact of escalation for incidents Exposure to anti-virus solutions. Windows experience or certification Professional Certifications or equivalent in the relevant field of expertise would be beneficial Comptia A+ ITIL For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path
Oct 22, 2021
Full time
1st Line IT Support Analyst - Helpdesk/Hardware - £21,000 - Work from Home 50%/Stratford Upon Avon Technologies you will work with in this position -Windows 7/10, Office 365, Helpdesk Call Logging, basic Active Directory, Hardware and Software support including Mobile Device builds 50/50 Hybrid Office remote working pattern Established and well know company are seeking a 1st Line IT Support Analyst for their Infrastructure Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in the field. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and roll out of new devices Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Maintenance activities for the team as well as on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows 7/10 Exposure to Andoid and Apple OS Mobile Software Exposure to MS Office 365, Active Directory, Exchange Helpdesk Exposure or working towards ITIL and advantage Your key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems Configuring and maintaining Hardware and Software Ability to competently act as the technical point contact of escalation for incidents Exposure to anti-virus solutions. Windows experience or certification Professional Certifications or equivalent in the relevant field of expertise would be beneficial Comptia A+ ITIL For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path
Are you looking for a new challenge? I am seeking an IT Project Delivery Manager for a 12 month fixed term contract starting at the end of October/early November. You will oversea and implement change over from Citrix to Microsoft Office 365 and ensure training is in place for all employees. This is an exciting role to join a well established charity who support refugees.Job description:Manage the implementation of all major IT projects including the integration of MS 365Assist with planning and supporting the Head of IT and FacilitiesLiaise with key stakeholders and business partnering with IT colleaguesProduce training programme for staff and ensure the IT helpdesk refer jobs externally where requiredDevelop and implement new IT infrastructureEnsure budgets are in line with expenditure and assist Head of IT and Facilities with annual forecastsStrategic approach on all framework including short and long term plansYou will have prior experience of a MS 365 migration for a company of similar size (approx. 250 employees) preferably in the Non-profit/Charity sector. As the IT Project and Delivery Manager you should come with a very good level of technical knowledge, experience and expertise to lead a significant project working with key internal & external stakeholders across all levels of the organisation. This IT Project Delivery Manager is to start as soon as possible and will consider a 2 week notice period. If you have the above background and skillset and keen to know more please apply to TPP Recruitment by sending your CV to want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Oct 22, 2021
Contractor
Are you looking for a new challenge? I am seeking an IT Project Delivery Manager for a 12 month fixed term contract starting at the end of October/early November. You will oversea and implement change over from Citrix to Microsoft Office 365 and ensure training is in place for all employees. This is an exciting role to join a well established charity who support refugees.Job description:Manage the implementation of all major IT projects including the integration of MS 365Assist with planning and supporting the Head of IT and FacilitiesLiaise with key stakeholders and business partnering with IT colleaguesProduce training programme for staff and ensure the IT helpdesk refer jobs externally where requiredDevelop and implement new IT infrastructureEnsure budgets are in line with expenditure and assist Head of IT and Facilities with annual forecastsStrategic approach on all framework including short and long term plansYou will have prior experience of a MS 365 migration for a company of similar size (approx. 250 employees) preferably in the Non-profit/Charity sector. As the IT Project and Delivery Manager you should come with a very good level of technical knowledge, experience and expertise to lead a significant project working with key internal & external stakeholders across all levels of the organisation. This IT Project Delivery Manager is to start as soon as possible and will consider a 2 week notice period. If you have the above background and skillset and keen to know more please apply to TPP Recruitment by sending your CV to want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
SQL BI Developer Hybrid working options currently available Our client who are a leading UK banking organisation have an exciting opportunity to join their BI team at their head office in the Solihull area. The role will require you to develop Business Intelligence solutions and business models to assist and support the growth of the company. To support the business operation by developing, administering and supporting the SQL Servers that produce daily Management Information (MI) used throughout the business. Role responsibilities: Develop Business Intelligence solutions that align with the corporate strategy Participate in the support of BI systems as part of operational and helpdesk processes Ensure SQL Servers are sufficiently flexible to respond to business needs Ensure adequate testing and validation of changes and new development Work with the business to develop clear requirements and working with the relevant development team(s) to deliver appropriate solutions Fully understand the MI reporting requirements of the business, challenging thinking as appropriate Advise the business of the most effective way to provide the required information in a timely manner Use a range of tools to meet the Business Intelligence needs of the business Develop new information systems using appropriate toolsets to allow users to self-service their reporting requirements. Work with other departments to develop new business models and provide support to existing models Skills required: Ability to work alone and as part of a team Experience in Power BI Thorough knowledge of SQL Server 2016/2019 including but not limited to: Management Studio Reporting Services Analysis Services Integration Services Full software life cycle knowledge Requirements Design Development Testing Implementation Knowledge of data warehouses and data marts Time Management skills Excellent communication skills Able to write and troubleshoot SQL Code and design (stored procedures, functions, tables, views, triggers, indexes, constraints) SQL BI Developer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Oct 22, 2021
Full time
SQL BI Developer Hybrid working options currently available Our client who are a leading UK banking organisation have an exciting opportunity to join their BI team at their head office in the Solihull area. The role will require you to develop Business Intelligence solutions and business models to assist and support the growth of the company. To support the business operation by developing, administering and supporting the SQL Servers that produce daily Management Information (MI) used throughout the business. Role responsibilities: Develop Business Intelligence solutions that align with the corporate strategy Participate in the support of BI systems as part of operational and helpdesk processes Ensure SQL Servers are sufficiently flexible to respond to business needs Ensure adequate testing and validation of changes and new development Work with the business to develop clear requirements and working with the relevant development team(s) to deliver appropriate solutions Fully understand the MI reporting requirements of the business, challenging thinking as appropriate Advise the business of the most effective way to provide the required information in a timely manner Use a range of tools to meet the Business Intelligence needs of the business Develop new information systems using appropriate toolsets to allow users to self-service their reporting requirements. Work with other departments to develop new business models and provide support to existing models Skills required: Ability to work alone and as part of a team Experience in Power BI Thorough knowledge of SQL Server 2016/2019 including but not limited to: Management Studio Reporting Services Analysis Services Integration Services Full software life cycle knowledge Requirements Design Development Testing Implementation Knowledge of data warehouses and data marts Time Management skills Excellent communication skills Able to write and troubleshoot SQL Code and design (stored procedures, functions, tables, views, triggers, indexes, constraints) SQL BI Developer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Application Support Analyst We have a fantastic permanent opportunity for an experienced Application Support Engineer/Analyst with solid experience with Microsoft SQL Server 2016+ and PowerShell. Experience with Microsoft Windows Server 2012/2016/2019, Office 365 including Exchange Online and Microsoft Windows 10 is required. Our focus is on providing personalised, friendly expert advice to a client bank ranging from owner managed businesses to high net worth individuals and Trustees. In addition to the day to day accountancy and tax compliance services they have expertise in areas such as helping businesses grow, tax planning, advising on acquisitions and sales and succession and exit planning. The Role The role will involve supporting various network systems and applications including SQL Server, Citrix, Microsoft Office 365 and bespoke applications while helping in the day to day operation of the Helpdesk. The IT Application Support will have a solid background working within a busy IT team together with experience in Microsoft SQL Scripting and PowerShell. Depending on projects and tasks, the individual may be required to be available for queries during out of office hours. In addition as part of this role the individual will be expected to deal with any system issues as and when they occur. The Department The IT department is made up of a team of five which includes, 1st line support, 2nd line support, IT Support Lead, IT Manager and Senior IT Manager. The IT department, based in Watford, is responsible for the provision of IT services and support to the three offices as outlined above. The Application Support Analyst/Engineer will be required to work closely with the IT Support Lead. Duties and Responsibilities of the Application Support Analyst/Engineer: Administer SQL Server including maintaining databases and writing queries. Supporting Powershell and Visual Basic Scripts. Assist with Administration and maintaining corporate infrastructure, including Active Directory, Windows Server, Citrix, Microsoft Azure and Sharepoint. Administer the automation of software applications and desktop operating systems. Assist with support of Office 365, Exchange Online & Microsoft Teams (including Telephony). Assist 1st/2nd line support staff and deal with escalated incidents. Keep operational documentation up-to-date. Provide cover for 1st/2nd line support. Technical Skills of the Application Support Analyst/Engineer Good knowledge of Microsoft SQL Server 2016+ and PowerShell. Good knowledge of Microsoft Windows Server 2012/2016/2019. Good knowledge of Microsoft Office 365 including Exchange Online. Good knowledge of Microsoft Windows 10. Experience in installing and updating software/applications in a network environment. Ability to troubleshoot and resolve complex issues. Ability to perform research into systems/applications for support and continued enhancement. Knowledge of the following would be of benefit: Citrix Virtual Apps, Desktop services and VDI. Microsoft SharePoint and Intune (Deployment Services). Visual Basic. Person Specification A strong desire and focus on continued improvements and personal development. A desire to be part of an overall team and achieve team goals. To continually strive to improve overall the firm's effectiveness. Strong communicator. Excellent problem-solving skills. Proven ability to work under pressure and with other people. Strong time management and self-motivation skills. A lateral thinker. Keeping up to date with current industry trends and emerging technologies and best practices. BENEFITS AND EMPLOYMENT DETAILS Full time role - Monday to Friday Remuneration will be dependent on experience. The package will include: Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility. Annual Christmas Bonus equivalent to 1 week's salary. Private Medical Insurance following completion of a 3 month probationary period (this is a taxable benefit). Death in Service scheme cover (4x salary). Group Income Protection Scheme (non-contributory) following completion of a 3 month probationary period. Annual Leave will be 23 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.
Oct 22, 2021
Full time
Application Support Analyst We have a fantastic permanent opportunity for an experienced Application Support Engineer/Analyst with solid experience with Microsoft SQL Server 2016+ and PowerShell. Experience with Microsoft Windows Server 2012/2016/2019, Office 365 including Exchange Online and Microsoft Windows 10 is required. Our focus is on providing personalised, friendly expert advice to a client bank ranging from owner managed businesses to high net worth individuals and Trustees. In addition to the day to day accountancy and tax compliance services they have expertise in areas such as helping businesses grow, tax planning, advising on acquisitions and sales and succession and exit planning. The Role The role will involve supporting various network systems and applications including SQL Server, Citrix, Microsoft Office 365 and bespoke applications while helping in the day to day operation of the Helpdesk. The IT Application Support will have a solid background working within a busy IT team together with experience in Microsoft SQL Scripting and PowerShell. Depending on projects and tasks, the individual may be required to be available for queries during out of office hours. In addition as part of this role the individual will be expected to deal with any system issues as and when they occur. The Department The IT department is made up of a team of five which includes, 1st line support, 2nd line support, IT Support Lead, IT Manager and Senior IT Manager. The IT department, based in Watford, is responsible for the provision of IT services and support to the three offices as outlined above. The Application Support Analyst/Engineer will be required to work closely with the IT Support Lead. Duties and Responsibilities of the Application Support Analyst/Engineer: Administer SQL Server including maintaining databases and writing queries. Supporting Powershell and Visual Basic Scripts. Assist with Administration and maintaining corporate infrastructure, including Active Directory, Windows Server, Citrix, Microsoft Azure and Sharepoint. Administer the automation of software applications and desktop operating systems. Assist with support of Office 365, Exchange Online & Microsoft Teams (including Telephony). Assist 1st/2nd line support staff and deal with escalated incidents. Keep operational documentation up-to-date. Provide cover for 1st/2nd line support. Technical Skills of the Application Support Analyst/Engineer Good knowledge of Microsoft SQL Server 2016+ and PowerShell. Good knowledge of Microsoft Windows Server 2012/2016/2019. Good knowledge of Microsoft Office 365 including Exchange Online. Good knowledge of Microsoft Windows 10. Experience in installing and updating software/applications in a network environment. Ability to troubleshoot and resolve complex issues. Ability to perform research into systems/applications for support and continued enhancement. Knowledge of the following would be of benefit: Citrix Virtual Apps, Desktop services and VDI. Microsoft SharePoint and Intune (Deployment Services). Visual Basic. Person Specification A strong desire and focus on continued improvements and personal development. A desire to be part of an overall team and achieve team goals. To continually strive to improve overall the firm's effectiveness. Strong communicator. Excellent problem-solving skills. Proven ability to work under pressure and with other people. Strong time management and self-motivation skills. A lateral thinker. Keeping up to date with current industry trends and emerging technologies and best practices. BENEFITS AND EMPLOYMENT DETAILS Full time role - Monday to Friday Remuneration will be dependent on experience. The package will include: Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility. Annual Christmas Bonus equivalent to 1 week's salary. Private Medical Insurance following completion of a 3 month probationary period (this is a taxable benefit). Death in Service scheme cover (4x salary). Group Income Protection Scheme (non-contributory) following completion of a 3 month probationary period. Annual Leave will be 23 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.
IT Suppor Technician Hours: Full time hours: 37.5 per week. Hours are to be worked flexibly, which may on occasion include participation in an out of hours on call rota which will include weekend (Sat/Sun 8am-4pm) shifts on a rota basis. Responsible to: IT Service Manager Purpose of the job: To work within the existing IT team providing computer hardware and software support for all of Creative Support's services based nationwide. To act as a first line of contact for incoming calls, dealing with IT queries and problems in a helpful and professional manner, providing the highest level of customer care. Main Duties 1. To diagnose and resolve technical problems via the telephone, remote desktop or site visits for all computer hardware, software and peripherals using, where appropriate, a range of software tools and troubleshooting techniques. 2. To perform hardware repairs and upgrades. 3. To install, configure and upgrade software including operating systems and business applications (such as Microsoft Office) for existing and new computers (Microsoft Windows based). 4. To log all support jobs and document their outcomes. 5. To install, expand and maintain computer wired and wireless networks including their associated peripherals such as printers, broadband routers/modems, wireless access points etc. 6. To be able to configure routers, switches and firewalls. 7. To provide a professional and rapid response to all user support requests. 8. To assist in the acquisition of required computer hardware, software and peripherals, and maintaining in-house stock. 9. To assist the IT team from time to time with the development and maintenance of access databases. 10. To support users in the use of company IT systems, providing assistance and training where required. 11. To carry out system checks and where necessary refer matters to the IT Manager. 12. May be expected to travel to offsite locations to perform maintenance, repairs and general IT Support as required. Other 1. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly. 2. To accept regular support and supervision from your Line Manager. 3. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 4. To comply with Creative Support's Equal Opportunities Policy. 5. To maintain confidentiality at all times, in accordance with the agreed policy. 6. To identify training needs in discussion with your Line Manager and to attend training events and courses as required. 7. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 8. Any other duties as required. Qualities Required: Essential Experience (paid or personal) in Microsoft Windows based hardware and software problem troubleshooting and resolving. Car driver with full and clean driving licence (please note a car can be provided with this role so a car owner is not essential). Helpdesk (telephone support) experience A general knowledge and understanding of personal computer hardware architecture (CPU, Memory, Hard Disk etc.) A good understanding of Microsoft Windows (Windows 7 & above) and Microsoft Office (2003 and above) and proven experience in operating system installation and upgrading. Demonstrable skills in identifying and resolving many common computer faults, whether hardware, software or network related, using a systematic approach An understanding of Windows based computer networking, with a fundamental knowledge of different architectures, and protocols with the ability to configure broadband and wireless connections A knowledge and understanding of the different types of computer malware A good awareness of computer security and an understanding of the implications surrounding it Tact and diplomacy in all interpersonal relationships with colleagues and the ability to provide a high level of customer care and satisfaction Self-motivation and personal drive to complete tasks to required time scales and quality standards The ability to work in a professional and confidential manner with excellent personal and telephone manner Willingness to work flexible hours and to travel to sites according needs of the Service/department Desirable Degree or IT related professional qualification Interest in IT and business systems (databases, networking, virtualisation, Citrix, VPN's) Network troubleshooting using layered approach Experience of using Imaging software Hours of Work Full time hours: 37.5 per week. Hours are to be worked flexibly, which may on occasion include participation in an out of hours on call rota which will include weekend (Sat/Sun 8am-4pm) shifts on a rota basis. Holidays 20 days plus 8 statutory days pro rata. Birthday Holiday Bonus: After two year continuous service you will be permanently entitled to one additional day (pro rata for part time employees) annual leave to be taken two weeks either side of your birth date. If you do not take this additional day within that period you will lose this entitlement for that year. This bonus will only come into effect in the leave year after two full years' service. Staff who are on maternity, paternity, adoption and sick leave at the time of their birthday will be entitled to take this additional leave upon their return to work. Vaccination Policy: We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period. Disclosure Checks All appointments will be subject to DBS enhanced disclosure checks. Confidentiality: All Creative Support employees must maintain confidentiality at all times, in accordance with the agreed policy. Any breach of confidentiality may lead to dismissal without notice. Guidance on standards expected can be found in the Employee Code of Conduct. Probationary Period The first four months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First twelve months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Twelve months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Pension Creative Support operates an auto-enrolment pension scheme with the People's Pension. Life Assurance: Currently set at two time's basic annual salary. Staff become members of a non-contributory group life assurance scheme after 6 month employment. This scheme provides a death in service benefit of two time's annual salary. Participation in this scheme is subject to the rules of the scheme as amended from time to time. We reserve the right to discontinue, vary or amend its life assurance scheme at any time on reasonable notice to you. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carer's leave up to 5 days per annum
Oct 22, 2021
Full time
IT Suppor Technician Hours: Full time hours: 37.5 per week. Hours are to be worked flexibly, which may on occasion include participation in an out of hours on call rota which will include weekend (Sat/Sun 8am-4pm) shifts on a rota basis. Responsible to: IT Service Manager Purpose of the job: To work within the existing IT team providing computer hardware and software support for all of Creative Support's services based nationwide. To act as a first line of contact for incoming calls, dealing with IT queries and problems in a helpful and professional manner, providing the highest level of customer care. Main Duties 1. To diagnose and resolve technical problems via the telephone, remote desktop or site visits for all computer hardware, software and peripherals using, where appropriate, a range of software tools and troubleshooting techniques. 2. To perform hardware repairs and upgrades. 3. To install, configure and upgrade software including operating systems and business applications (such as Microsoft Office) for existing and new computers (Microsoft Windows based). 4. To log all support jobs and document their outcomes. 5. To install, expand and maintain computer wired and wireless networks including their associated peripherals such as printers, broadband routers/modems, wireless access points etc. 6. To be able to configure routers, switches and firewalls. 7. To provide a professional and rapid response to all user support requests. 8. To assist in the acquisition of required computer hardware, software and peripherals, and maintaining in-house stock. 9. To assist the IT team from time to time with the development and maintenance of access databases. 10. To support users in the use of company IT systems, providing assistance and training where required. 11. To carry out system checks and where necessary refer matters to the IT Manager. 12. May be expected to travel to offsite locations to perform maintenance, repairs and general IT Support as required. Other 1. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly. 2. To accept regular support and supervision from your Line Manager. 3. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 4. To comply with Creative Support's Equal Opportunities Policy. 5. To maintain confidentiality at all times, in accordance with the agreed policy. 6. To identify training needs in discussion with your Line Manager and to attend training events and courses as required. 7. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 8. Any other duties as required. Qualities Required: Essential Experience (paid or personal) in Microsoft Windows based hardware and software problem troubleshooting and resolving. Car driver with full and clean driving licence (please note a car can be provided with this role so a car owner is not essential). Helpdesk (telephone support) experience A general knowledge and understanding of personal computer hardware architecture (CPU, Memory, Hard Disk etc.) A good understanding of Microsoft Windows (Windows 7 & above) and Microsoft Office (2003 and above) and proven experience in operating system installation and upgrading. Demonstrable skills in identifying and resolving many common computer faults, whether hardware, software or network related, using a systematic approach An understanding of Windows based computer networking, with a fundamental knowledge of different architectures, and protocols with the ability to configure broadband and wireless connections A knowledge and understanding of the different types of computer malware A good awareness of computer security and an understanding of the implications surrounding it Tact and diplomacy in all interpersonal relationships with colleagues and the ability to provide a high level of customer care and satisfaction Self-motivation and personal drive to complete tasks to required time scales and quality standards The ability to work in a professional and confidential manner with excellent personal and telephone manner Willingness to work flexible hours and to travel to sites according needs of the Service/department Desirable Degree or IT related professional qualification Interest in IT and business systems (databases, networking, virtualisation, Citrix, VPN's) Network troubleshooting using layered approach Experience of using Imaging software Hours of Work Full time hours: 37.5 per week. Hours are to be worked flexibly, which may on occasion include participation in an out of hours on call rota which will include weekend (Sat/Sun 8am-4pm) shifts on a rota basis. Holidays 20 days plus 8 statutory days pro rata. Birthday Holiday Bonus: After two year continuous service you will be permanently entitled to one additional day (pro rata for part time employees) annual leave to be taken two weeks either side of your birth date. If you do not take this additional day within that period you will lose this entitlement for that year. This bonus will only come into effect in the leave year after two full years' service. Staff who are on maternity, paternity, adoption and sick leave at the time of their birthday will be entitled to take this additional leave upon their return to work. Vaccination Policy: We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period. Disclosure Checks All appointments will be subject to DBS enhanced disclosure checks. Confidentiality: All Creative Support employees must maintain confidentiality at all times, in accordance with the agreed policy. Any breach of confidentiality may lead to dismissal without notice. Guidance on standards expected can be found in the Employee Code of Conduct. Probationary Period The first four months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First twelve months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Twelve months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Pension Creative Support operates an auto-enrolment pension scheme with the People's Pension. Life Assurance: Currently set at two time's basic annual salary. Staff become members of a non-contributory group life assurance scheme after 6 month employment. This scheme provides a death in service benefit of two time's annual salary. Participation in this scheme is subject to the rules of the scheme as amended from time to time. We reserve the right to discontinue, vary or amend its life assurance scheme at any time on reasonable notice to you. Discretionary Benefits: Creative Support offers discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carer's leave up to 5 days per annum
Langley James Limited
Gerrards Cross, Buckinghamshire
Software Helpdesk Support is needed by a cutting edge software company providing web-based data solutions for the healthcare sector. This is an exciting time for the business as it expands into new areas. As Software Helpdesk Support, you will hold exceptional customer facing skills with an excellent telephone manner, and a true passion for technology. This role may suit someone currently working in customer support but also linked to IT in some way, be that by qualification, career experience, or even a keen personal interest. Full training will be given built upon your desire to learn the system and give customers advice and support. As part of the Software Support team, you will be the first point of contact for all incoming calls from clients, as well as emails, analysing customer issues, diagnosing the problem, resolving when possible and escalating if needed. You will log all issues via the Salesforce database and keep on top of issues ensuring that they have been resolved. Relevant Skills and Experience: - A genuine interest and passion for technology and IT support with an ambition to develop your knowledge further - Good understanding of using computers and the internet. An understanding of the software development process and any knowledge of programming, Windows, Databases and Web servers would be extremely beneficial - Exceptional communication and customer service skills with the ability to work within a fast-paced and pressurised environment This is a fantastic opportunity for someone with great interpersonal skills, an ability to make people feel comfortable and confident, and a passion for technology. Sound like you? apply no
Oct 22, 2021
Full time
Software Helpdesk Support is needed by a cutting edge software company providing web-based data solutions for the healthcare sector. This is an exciting time for the business as it expands into new areas. As Software Helpdesk Support, you will hold exceptional customer facing skills with an excellent telephone manner, and a true passion for technology. This role may suit someone currently working in customer support but also linked to IT in some way, be that by qualification, career experience, or even a keen personal interest. Full training will be given built upon your desire to learn the system and give customers advice and support. As part of the Software Support team, you will be the first point of contact for all incoming calls from clients, as well as emails, analysing customer issues, diagnosing the problem, resolving when possible and escalating if needed. You will log all issues via the Salesforce database and keep on top of issues ensuring that they have been resolved. Relevant Skills and Experience: - A genuine interest and passion for technology and IT support with an ambition to develop your knowledge further - Good understanding of using computers and the internet. An understanding of the software development process and any knowledge of programming, Windows, Databases and Web servers would be extremely beneficial - Exceptional communication and customer service skills with the ability to work within a fast-paced and pressurised environment This is a fantastic opportunity for someone with great interpersonal skills, an ability to make people feel comfortable and confident, and a passion for technology. Sound like you? apply no
This is a permanent Junior Front-end Developer role , based in Bermondsey. paying £25k per annum It will be a part office/ part work from home based role. The Role: As a junior frontend developer, you will play an important role delivering a range of frontend projects to our blue-chip client base. You will have the opportunity to work on a world class SaaS system utilizing the latest frontend tech and you will learn about modern frontend programming techniques. You will work as part of a dynamic, engaged and cross functional development team, helping ensure we continue to deliver excellent technical solutions and provide brilliant service for our clients. The Responsibilities of the role: To provide daily frontend support to our delivery team for adhoc tasks, such as trouble shooting and resolving frontend issues on live client site systems. To fix issues and make minor amendments to our live client site systems as part of our client's monthly warranty retainers. To complete a range of frontend updates and improvements to our existing live sites as part of our client's web hours retainers. To complete standalone small frontend projects on existing client site systems. To work alongside our senior frontend developer to help create and build new client site systems. To work alongside our senior frontend developer to help resolve issues raised during our internal and client UAT phases of new client site system builds. Key activities Helpdesk To efficiently identify, trouble shoot, and remedy frontend issues raised by the delivery team to our support desk. Warranty To work with the rest of the development team ensuring the frontend client warranty lists stay below the agreed thresholds. To work with the rest of the development team to provide accurate quotes and time estimates for new pieces of client project work. Monthly retainers To work with the rest of the development team and relevant delivery team members to effectively plan and implement required frontend work for clients on monthly web hours retainers. Small project sales To work with the rest of the development team, ensuring all client project work is completed to the agreed deadlines and specification and to a high level of customer satisfaction. Site builds To work with our senior frontend developer, learning how to integrate new client site builds in line with the agreed specifications and designs. To efficiently resolve issues raised in the internal and client UAT phases of a new build projects. To provide support to relevant parties throughout the project's lifecycle, from design phase to client delivery. The ideal candidates skills and experience: Essential HTML5 / CSS3 / JavaScript Experience working with CSS pre-processors or CSS language extensions such as SCSS or SASS Front-end mobile development experience jQuery knowledge would be a strong bonus Desirable Experience using Adobe creative suite software Experience with front-end libraries, frameworks and languages such as Vue.js and TypeScript Experience using task runners such as Gulp or Grunt Knowledge of frontend UI and UX best practices Knowledge of current accessibility guidelines and frontend web performance Experience working with version control systems using Git such as GitHub or Bitbucket Experience with .NET IDEs such as Visual studio or Rider Previous experience working in a self-organising agile development team What are the perks of working at this company? We have a proven track record of providing the right candidates the opportunity to progress their careers, with many examples of employee progression throughout the business. As a junior developer you will have the desire to progress to a midweight position, where you will have further opportunities to work directly with our product development team, product owner and stakeholder group, and to develop green field features and feature enhancements on our already world class career site system. Progression would also mean opportunities to work on our highest profile marquee client projects, being involved in the entire project life cycle, from wireframing and initial creative input through to the project build and delivery. Other perks include: Small company with very strong team spirit The company operates a flexible communications structure so your ideas and input in all aspects of the company (particularly within technical design and future strategy) are both welcomed and encouraged in their Quarterly staff forums with the senior team Vibrant Office with music and free snacks Annual weekend away in Europe for all staff Quarterly prizes for staff, nominated by peers Monthly 'food for thought' learning lunches with the team with an external inspiring speaker Early finish 430pm on a Friday! Summer and Christmas all team party * No cover letters, please submit your CV to be considered*
Oct 22, 2021
Full time
This is a permanent Junior Front-end Developer role , based in Bermondsey. paying £25k per annum It will be a part office/ part work from home based role. The Role: As a junior frontend developer, you will play an important role delivering a range of frontend projects to our blue-chip client base. You will have the opportunity to work on a world class SaaS system utilizing the latest frontend tech and you will learn about modern frontend programming techniques. You will work as part of a dynamic, engaged and cross functional development team, helping ensure we continue to deliver excellent technical solutions and provide brilliant service for our clients. The Responsibilities of the role: To provide daily frontend support to our delivery team for adhoc tasks, such as trouble shooting and resolving frontend issues on live client site systems. To fix issues and make minor amendments to our live client site systems as part of our client's monthly warranty retainers. To complete a range of frontend updates and improvements to our existing live sites as part of our client's web hours retainers. To complete standalone small frontend projects on existing client site systems. To work alongside our senior frontend developer to help create and build new client site systems. To work alongside our senior frontend developer to help resolve issues raised during our internal and client UAT phases of new client site system builds. Key activities Helpdesk To efficiently identify, trouble shoot, and remedy frontend issues raised by the delivery team to our support desk. Warranty To work with the rest of the development team ensuring the frontend client warranty lists stay below the agreed thresholds. To work with the rest of the development team to provide accurate quotes and time estimates for new pieces of client project work. Monthly retainers To work with the rest of the development team and relevant delivery team members to effectively plan and implement required frontend work for clients on monthly web hours retainers. Small project sales To work with the rest of the development team, ensuring all client project work is completed to the agreed deadlines and specification and to a high level of customer satisfaction. Site builds To work with our senior frontend developer, learning how to integrate new client site builds in line with the agreed specifications and designs. To efficiently resolve issues raised in the internal and client UAT phases of a new build projects. To provide support to relevant parties throughout the project's lifecycle, from design phase to client delivery. The ideal candidates skills and experience: Essential HTML5 / CSS3 / JavaScript Experience working with CSS pre-processors or CSS language extensions such as SCSS or SASS Front-end mobile development experience jQuery knowledge would be a strong bonus Desirable Experience using Adobe creative suite software Experience with front-end libraries, frameworks and languages such as Vue.js and TypeScript Experience using task runners such as Gulp or Grunt Knowledge of frontend UI and UX best practices Knowledge of current accessibility guidelines and frontend web performance Experience working with version control systems using Git such as GitHub or Bitbucket Experience with .NET IDEs such as Visual studio or Rider Previous experience working in a self-organising agile development team What are the perks of working at this company? We have a proven track record of providing the right candidates the opportunity to progress their careers, with many examples of employee progression throughout the business. As a junior developer you will have the desire to progress to a midweight position, where you will have further opportunities to work directly with our product development team, product owner and stakeholder group, and to develop green field features and feature enhancements on our already world class career site system. Progression would also mean opportunities to work on our highest profile marquee client projects, being involved in the entire project life cycle, from wireframing and initial creative input through to the project build and delivery. Other perks include: Small company with very strong team spirit The company operates a flexible communications structure so your ideas and input in all aspects of the company (particularly within technical design and future strategy) are both welcomed and encouraged in their Quarterly staff forums with the senior team Vibrant Office with music and free snacks Annual weekend away in Europe for all staff Quarterly prizes for staff, nominated by peers Monthly 'food for thought' learning lunches with the team with an external inspiring speaker Early finish 430pm on a Friday! Summer and Christmas all team party * No cover letters, please submit your CV to be considered*
