Application Support Analyst, Swindon, Salary £35k – £40K + 8% Pension + Private Medical. Strategic Maintenance Planning (SMP) Ltd. has gained considerable experience and reputation in the last 21 years, providing state of the art Maintenance Management solutions globally, to a number of blue-chip clients. We are offering a superb opportunity at this exciting time of business growth, for a full-time ‘Application Support Analyst’.
If you’re looking for a fast paced, agile environment working on projects for blue chip organisations then we have an outstanding opportunity for the right talent.
JOB DESCRIPTION / MAIN PURPOSE
The successful candidate is responsible for the development and support of our computerised maintenance management software (CMMS). The post reports to the Line Manager but works closely with other support and development team members.
KEY RESPONSIBILITIES
Providing Web Application Support & Development of our maintenance management software, by becoming an expert in all aspects of the application;
Delivering support to existing customer users and investigating and resolving application errors, data discrepancies and queries;
Developing, where agreed and feasible, minor customisations to the application;
Management of the support queue;
Triage of support requests;
Re-creating and validating support issues;
Gathering monitoring information;
Problem solving and diagnosing system issues;
Client communications;
Working with the IT function and customers in identifying and proposing application system changes, better uses, enhancements and development.
Monitor the application noting problems and identify performance trends. Take corrective action to improve performance and to avoid problems arising
Document work, take part in user meetings and assist in presenting issues and solutions
Define acceptance tests for new or changed functionality.
QUALIFICATIONS AND EXPERIENCE
Experience
C#
VB.Net
ASP.Net
Ajax
CSS
SQL
Java Script
MS Visual Studio
MS SQL
Qualifications
IT qualifications although important are not as essential as proving competency in the role.
Full UK driving license
Mar 28, 2018
Full time
Application Support Analyst, Swindon, Salary £35k – £40K + 8% Pension + Private Medical. Strategic Maintenance Planning (SMP) Ltd. has gained considerable experience and reputation in the last 21 years, providing state of the art Maintenance Management solutions globally, to a number of blue-chip clients. We are offering a superb opportunity at this exciting time of business growth, for a full-time ‘Application Support Analyst’.
If you’re looking for a fast paced, agile environment working on projects for blue chip organisations then we have an outstanding opportunity for the right talent.
JOB DESCRIPTION / MAIN PURPOSE
The successful candidate is responsible for the development and support of our computerised maintenance management software (CMMS). The post reports to the Line Manager but works closely with other support and development team members.
KEY RESPONSIBILITIES
Providing Web Application Support & Development of our maintenance management software, by becoming an expert in all aspects of the application;
Delivering support to existing customer users and investigating and resolving application errors, data discrepancies and queries;
Developing, where agreed and feasible, minor customisations to the application;
Management of the support queue;
Triage of support requests;
Re-creating and validating support issues;
Gathering monitoring information;
Problem solving and diagnosing system issues;
Client communications;
Working with the IT function and customers in identifying and proposing application system changes, better uses, enhancements and development.
Monitor the application noting problems and identify performance trends. Take corrective action to improve performance and to avoid problems arising
Document work, take part in user meetings and assist in presenting issues and solutions
Define acceptance tests for new or changed functionality.
QUALIFICATIONS AND EXPERIENCE
Experience
C#
VB.Net
ASP.Net
Ajax
CSS
SQL
Java Script
MS Visual Studio
MS SQL
Qualifications
IT qualifications although important are not as essential as proving competency in the role.
Full UK driving license
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
Feb 15, 2018
Full time
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
Writing, developing and publishing process documentation for the Service Desk Function
We are looking for: -
Competent understanding of Active Directory, Office 365 and Skype for business
Comfortable with using multiple IT management systems
Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016
Expert fault-finding techniques (Software and Hardware)
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
Feb 15, 2018
Full time
First Line Service Desk Analyst
Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.
We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have!
Your responsibilities will include:
Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
Working within SLAs to provide a seamless service to all employees and stakeholders
Learning internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate
You will be great at:
You will have a background in a technical support role working to processes
Have excellent customer service skills
Diagnosis Experience
Next steps
We aim to provide feedback to all applications within 10 working days from the closing date.
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Dec 21, 2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
Your Impacts:
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Supplementary Benefits
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Birthday’s off!
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Aug 19, 2016
Full time
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Southbank Centre
Southbank Centre, Belvedere Road, London, United Kingdom
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Nov 01, 2016
Full time
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
Sep 09, 2016
Part time
Part-Time Technical Support Advisor / 1st Line Support
Start Date: 19th September
Location: Selkirk
Salary: £7.68ph + benefits
Employment Status: Part-Time
Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm.
Training: You will be given 4 weeks training in order to prepare you for this vacancy.
We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement.
Job purpose:
This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values.
The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault.
Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements.
Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations.
Knowledge and Skills required:
• Experience in customer service activity
• Problem solving and complaint handling
• Negotiation and influencing
• Ability to embrace client brands and "Engage with Care" to support HGS values
• Industry/competitor knowledge
• Ability to effectively interact with team members at all levels of the organisation
• Ability to work with/communicate effectively to internal and external clients
Duties and responsibilities:
• Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role
• Effective use of system tools - matching solutions to individual customer needs
• To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate
• Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign
• Adherence to all business processes
• Ownership of ensuring all knowledgebase information is read and understood
• Ensuring all customer contacts are handled in a polite and professional manner
• Ensure that all systems and telephony processes are adhered to
• Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to.
Core Competencies:
• Understanding the brand and driving professional representation of this
• Understanding of Quality, Compliance and Complaint management
• Service Orientation
• Rational Decision Making
• Planning & Monitoring for Results
• Communication & Influencing, being able to adapt style to match customer needs
• Motivating and driving the success of the team
• Attention to detail/quality orientation
• Communication skills, listening and speaking without jargon in a clear manner
• Customer Service Focus
• Patience & understanding
• Innovative and Flexible approach
• Passion to succeed
• Motivational and inspirational
• Teamwork
• Integrity and responsibility
Technical Competencies:
• Demonstrate Technical knowledge of telecoms and broadband
• Experience of working in a customer focused background
• Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10
• Passionate about computers and technology
• Experience of the internet and it`s workings
• Demonstrate Analytical and Problem Solving skills
• Awareness of Supplier networks
• Minimum standard of GCSE in English, maths & IT
All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.
Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk
1st line Helpdesk/Service Desk
Salary: £16-17,000
London
This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers.
Key Responsibilities:
• All Windows environments
• In line with the Company objectives, successful delivery of the ServiceDesk to all customers
• Ability to ensure that a good service is kept to a professional standard and customer satisfaction
• Answer all IT calls from customers in a professional manner
• Ensure that all IT issues are logged via the GFI Max Focus Service Desk ticketing system and dealt with promptly
• Manage ticket system (1st line, 2nd line, escalations)
• Ensure SLA’s are met
• Complete daily checks
• Understand automated checks and monitoring with GFI RMM System
• Integrity and discretion
• Ability to think strategically and to analyse issues to identify and implement creative solutions
Skills/Experience:
• Relevant Helpdesk experience in a Business services environment
• Degree level IT qualification
• Good pass grades for English
• All Windows environments
• Active directory
• MS Exchange
• Various backup applications
• Networking knowledge
• Intellectually strong and commercially astute
• Possesses excellent written and verbal communication skills
• Ability to work flexibly to meet the needs of the business
• Integrity and discretion
Sep 09, 2016
1st line Helpdesk/Service Desk
Salary: £16-17,000
London
This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers.
Key Responsibilities:
• All Windows environments
• In line with the Company objectives, successful delivery of the ServiceDesk to all customers
• Ability to ensure that a good service is kept to a professional standard and customer satisfaction
• Answer all IT calls from customers in a professional manner
• Ensure that all IT issues are logged via the GFI Max Focus Service Desk ticketing system and dealt with promptly
• Manage ticket system (1st line, 2nd line, escalations)
• Ensure SLA’s are met
• Complete daily checks
• Understand automated checks and monitoring with GFI RMM System
• Integrity and discretion
• Ability to think strategically and to analyse issues to identify and implement creative solutions
Skills/Experience:
• Relevant Helpdesk experience in a Business services environment
• Degree level IT qualification
• Good pass grades for English
• All Windows environments
• Active directory
• MS Exchange
• Various backup applications
• Networking knowledge
• Intellectually strong and commercially astute
• Possesses excellent written and verbal communication skills
• Ability to work flexibly to meet the needs of the business
• Integrity and discretion
CVL
Loughborough, Loughborough, Leicestershire, UK
Helpdesk Support Analyst - financial software systems
Key skills:
Accounting or Finance degree or other qualification OR Knowledge of any accounting package on the market (eg OpenAccounts/Sage)
IT helpdesk experience
Application support/bespoke software support
Excellent customer service skills
Problem solving
ERP (desirable)
This is a fantastic opportunity for the right candidate to work as a Software Support Analyst with an emphasis on Accounting and Finance software. The role would suit an accounting and finance graduate that is interested in an IT role.
This role has been created due to expansion of the department, and for the right person this is a great career move with the scope to progress and gain transferable skills.
This is an opportunity with a clear progression path, with the ideal candidate being someone passionate and hardworking.
The key responsibilities are:
Deliver high level of customer satisfaction
Work to understand customer issues within the context of their business
Prioritise issues and manage customer expectations
Communicate with customers at multiple levels
Provide support, feedback and escalation during priority incidents
Gather relevant information about issues
Test & deliver software fixes
The right candidate must be:
A team player
Self driven
Able to work to deadlines
Ability to listen, ask targeted questions and extract relevant details
Flexible and hardworking
Salary £18,000 - £25,000 per annum + benefits including pension
Sep 09, 2016
Helpdesk Support Analyst - financial software systems
Key skills:
Accounting or Finance degree or other qualification OR Knowledge of any accounting package on the market (eg OpenAccounts/Sage)
IT helpdesk experience
Application support/bespoke software support
Excellent customer service skills
Problem solving
ERP (desirable)
This is a fantastic opportunity for the right candidate to work as a Software Support Analyst with an emphasis on Accounting and Finance software. The role would suit an accounting and finance graduate that is interested in an IT role.
This role has been created due to expansion of the department, and for the right person this is a great career move with the scope to progress and gain transferable skills.
This is an opportunity with a clear progression path, with the ideal candidate being someone passionate and hardworking.
The key responsibilities are:
Deliver high level of customer satisfaction
Work to understand customer issues within the context of their business
Prioritise issues and manage customer expectations
Communicate with customers at multiple levels
Provide support, feedback and escalation during priority incidents
Gather relevant information about issues
Test & deliver software fixes
The right candidate must be:
A team player
Self driven
Able to work to deadlines
Ability to listen, ask targeted questions and extract relevant details
Flexible and hardworking
Salary £18,000 - £25,000 per annum + benefits including pension
Application Support Engineer
Our client is a leading online and retail business that continues to grow at a phenomenal rate both in the UK & internationally. Down to growth an excellent opportunity has arisen within the IT Support team for a 2nd Line Application Support Engineer. This role is fundamental to the day-day operations of the business.
You will be responsible for supporting all applications used across the business, liaising with 3rd parties where relevant, reacting to live incident escalations, as well as providing 2st Line technical support & user assistance by phone, email or in person.
Day to day responsibilities:
* Progressing issues/ incidents that have been escalated from 1st line support.
* Liaising with 3rd party customers/ suppliers to ensure effective resolution of support calls.
* Escalate and liaise with 3rd line support teams, and other IT departments where necessary.
* Take ownership of high priority live issues and manage through to completion, in line with Incident Management Process.
* Assist with the day-to-day pro-active monitoring and respond to alerts from our management system.
* Ensure all IT policies and procedures are followed
* Overflow management of 1st line issues, dealing with customer enquiries, incidents and service requests.
* Manage/ participate in departmental projects when requested, and presenting findings to the team/ Management.
Skills:
* Solid background/ knowledge of Windows 7/8/10, MS Office 10/13/365, Exchange & Active Directory.
* Basic knowledge of DNS/ DHCP.
* Previous experience with HP Data Protector Manager and NetBackup.
* Basic knowledge & experience of Windows Server 2003/08/12 and VMware advantageous.
* Operated in an environment where Change Control is strictly adhered to.
* Previous experience on a busy, fast-paced IT Helpdesk preferable.
* Excellent written and oral communication skills.
* Excellent stakeholder management and customer facing skills
Sep 09, 2016
Application Support Engineer
Our client is a leading online and retail business that continues to grow at a phenomenal rate both in the UK & internationally. Down to growth an excellent opportunity has arisen within the IT Support team for a 2nd Line Application Support Engineer. This role is fundamental to the day-day operations of the business.
You will be responsible for supporting all applications used across the business, liaising with 3rd parties where relevant, reacting to live incident escalations, as well as providing 2st Line technical support & user assistance by phone, email or in person.
Day to day responsibilities:
* Progressing issues/ incidents that have been escalated from 1st line support.
* Liaising with 3rd party customers/ suppliers to ensure effective resolution of support calls.
* Escalate and liaise with 3rd line support teams, and other IT departments where necessary.
* Take ownership of high priority live issues and manage through to completion, in line with Incident Management Process.
* Assist with the day-to-day pro-active monitoring and respond to alerts from our management system.
* Ensure all IT policies and procedures are followed
* Overflow management of 1st line issues, dealing with customer enquiries, incidents and service requests.
* Manage/ participate in departmental projects when requested, and presenting findings to the team/ Management.
Skills:
* Solid background/ knowledge of Windows 7/8/10, MS Office 10/13/365, Exchange & Active Directory.
* Basic knowledge of DNS/ DHCP.
* Previous experience with HP Data Protector Manager and NetBackup.
* Basic knowledge & experience of Windows Server 2003/08/12 and VMware advantageous.
* Operated in an environment where Change Control is strictly adhered to.
* Previous experience on a busy, fast-paced IT Helpdesk preferable.
* Excellent written and oral communication skills.
* Excellent stakeholder management and customer facing skills
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
Sep 09, 2016
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
3rd Line Support - Brighton
We are currently working with Brighton client who seek an experienced individual to work within their Infrastructure report function. Our client is currently undergoing a huge IT transformation. As a growing business there is significant investment within their IT estate.
You will be working autonomously, within a team of like minded professionals, in a vibrant environment.
Our client is a big advocate in cutting edge technology. The ideal candidate will have experience working at 3rd line support level or a helpdesk manager.
Roles and Responsibilities:
* Take ownership and responsibility for networking / infrastructure problems and deal with issues proactively
* Participate in the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, in line with business support needs and requirements, being hands on where required.
* Monitor and test system performance; prepare and deliver system performance statistics and reports in line with business support requirements.
* Provide support to the Windows Server Infrastructure team including support of the hosted server infrastructure.
* Engaging with business users, stakeholders both technically and non technically.
* Investigation of repeat failures and establishing root cause.
* Able to work independently without supervision
Skills and Experience:
Essential:
* Advanced knowledge of vitalisation (VMware 5.5 and above)
* Strong understanding of storage and MS technologies
* Previous experience of taking queries from Level 2 engineers
* Excellent communications skills (written and verbal)
* Able to prioritise and executive tasks in a high pressure environment
* Good working knowledge of Windows Server. 2012/2008R2/2003 and Active Directory.
* Familiar with Firewall systems
* Experience of I.P. telephony,
Desirable:
* Microsoft, cisco or VMware qualifications
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 09, 2016
3rd Line Support - Brighton
We are currently working with Brighton client who seek an experienced individual to work within their Infrastructure report function. Our client is currently undergoing a huge IT transformation. As a growing business there is significant investment within their IT estate.
You will be working autonomously, within a team of like minded professionals, in a vibrant environment.
Our client is a big advocate in cutting edge technology. The ideal candidate will have experience working at 3rd line support level or a helpdesk manager.
Roles and Responsibilities:
* Take ownership and responsibility for networking / infrastructure problems and deal with issues proactively
* Participate in the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, in line with business support needs and requirements, being hands on where required.
* Monitor and test system performance; prepare and deliver system performance statistics and reports in line with business support requirements.
* Provide support to the Windows Server Infrastructure team including support of the hosted server infrastructure.
* Engaging with business users, stakeholders both technically and non technically.
* Investigation of repeat failures and establishing root cause.
* Able to work independently without supervision
Skills and Experience:
Essential:
* Advanced knowledge of vitalisation (VMware 5.5 and above)
* Strong understanding of storage and MS technologies
* Previous experience of taking queries from Level 2 engineers
* Excellent communications skills (written and verbal)
* Able to prioritise and executive tasks in a high pressure environment
* Good working knowledge of Windows Server. 2012/2008R2/2003 and Active Directory.
* Familiar with Firewall systems
* Experience of I.P. telephony,
Desirable:
* Microsoft, cisco or VMware qualifications
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
System / Desktop Support Engineer - 3 months - Hertfordshire / North London area - Negotiable Rate
An NHS organising is looking to recruit for a System Support Engineer.
If you match the following criteria below, please apply:
* Services Helpdesk Calls
* Dealing with issues
* Creating permissions / user accounts
* Strong Microsoft experience
* NHS experience is useful also
This role is to start ASAP so please email updated CV's
Regards
Sep 09, 2016
System / Desktop Support Engineer - 3 months - Hertfordshire / North London area - Negotiable Rate
An NHS organising is looking to recruit for a System Support Engineer.
If you match the following criteria below, please apply:
* Services Helpdesk Calls
* Dealing with issues
* Creating permissions / user accounts
* Strong Microsoft experience
* NHS experience is useful also
This role is to start ASAP so please email updated CV's
Regards
Delpdesk, 1st & 2nd line, MAC, Windows, SCCM
Desktop Support / 1st Line & 2nd Line support.
My client, an industry leading Media company based in Central London, is looking for a talented Desktop Engineer with strong technical and customer services skills.
The successful candidate will have experience working across both MAC and Windows environments, must be comfortable working in a high pressured environment, and have the ability to deal with difficult and demanding customers.
The key skills required:
* MAC OS
* Windows 7
* Exchange
* Editorial software
This role is on a shift pattern
The opportunity is working at a fantastic organisation that give their employees an incredible opportunity to gain exposure to cutting edge technologies, working with highly talented team members.
If this role appeals to you, please get back in touch ASAP with your CV.
Kind regards
Boston Hale
Delpdesk, 1st line & 2nd line, MAC, Windows, SCCM
Sep 09, 2016
Delpdesk, 1st & 2nd line, MAC, Windows, SCCM
Desktop Support / 1st Line & 2nd Line support.
My client, an industry leading Media company based in Central London, is looking for a talented Desktop Engineer with strong technical and customer services skills.
The successful candidate will have experience working across both MAC and Windows environments, must be comfortable working in a high pressured environment, and have the ability to deal with difficult and demanding customers.
The key skills required:
* MAC OS
* Windows 7
* Exchange
* Editorial software
This role is on a shift pattern
The opportunity is working at a fantastic organisation that give their employees an incredible opportunity to gain exposure to cutting edge technologies, working with highly talented team members.
If this role appeals to you, please get back in touch ASAP with your CV.
Kind regards
Boston Hale
Delpdesk, 1st line & 2nd line, MAC, Windows, SCCM
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Helpdesk Analyst/1st line support- Manchester - Trafford
Helpdesk Analyst, 1st line support, IT Support, Windows Server, Active Directory, Networking, TCP/IP, DNS, DHCP, Desktop Support
Helpdesk Analyst/1st Line support Engineer required to join a rapidly expanding company in Trafford Park Manchester.
In this role you, will act as a member of the IT team working alongside three other support specialists. You will also work with the wider IT team of ten. The job has arisen as the current incumbent is moving abroad, so they are keen to make a quick appointment. You will get involved in the busy helpdesk troubleshooting over 40 requests a day. This is a great chance for an outgoing and dynamic individual who is looking to keep busy and learn new technologies. There will also be the a chance to progress and develop your skills, leading to a more senior post over time. Candidate interested in applying should have experience in most of the following:
** Few years of commercial IT support experience
**Windows server 2008 and above
** Active directory - setting up new users, password resets
** Networking knowledge on TCP/IP, DNS, DHCP etc.
** Windows Desktop Operating Systems, such as Windows 7/8, 32 & 64 bit
** Installation of new PC's/ laptops/ printers
If you are keen to hear more about the position, please apply and call Lewis Black
Sep 09, 2016
Helpdesk Analyst/1st line support- Manchester - Trafford
Helpdesk Analyst, 1st line support, IT Support, Windows Server, Active Directory, Networking, TCP/IP, DNS, DHCP, Desktop Support
Helpdesk Analyst/1st Line support Engineer required to join a rapidly expanding company in Trafford Park Manchester.
In this role you, will act as a member of the IT team working alongside three other support specialists. You will also work with the wider IT team of ten. The job has arisen as the current incumbent is moving abroad, so they are keen to make a quick appointment. You will get involved in the busy helpdesk troubleshooting over 40 requests a day. This is a great chance for an outgoing and dynamic individual who is looking to keep busy and learn new technologies. There will also be the a chance to progress and develop your skills, leading to a more senior post over time. Candidate interested in applying should have experience in most of the following:
** Few years of commercial IT support experience
**Windows server 2008 and above
** Active directory - setting up new users, password resets
** Networking knowledge on TCP/IP, DNS, DHCP etc.
** Windows Desktop Operating Systems, such as Windows 7/8, 32 & 64 bit
** Installation of new PC's/ laptops/ printers
If you are keen to hear more about the position, please apply and call Lewis Black
Looking for a Junior/1st Line Technical Support Engineer to join a great, expanding business in the Bradford / Bingley area. You'll be offered great opportunities to learn new skills and progress your career.
The successful 1st line engineer / helpdesk advisor will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with/have an understanding of technologies such as Windows 7/8/10 Desktops, Windows Servers, Virtualisation (vmware/citrix) Active Directory and Microsoft Exchange.
Full training, both on the job by a team of highly skilled colleagues, and also external professional Microsoft courses will be provided, with genuine opportunity for quick progression within an expanding business, where you can expand your technical abilities and begin to work with servers, networks, and cloud/virtualisation technologies.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
Looking for a Junior/1st Line Technical Support Engineer to join a great, expanding business in the Bradford / Bingley area. You'll be offered great opportunities to learn new skills and progress your career.
The successful 1st line engineer / helpdesk advisor will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with/have an understanding of technologies such as Windows 7/8/10 Desktops, Windows Servers, Virtualisation (vmware/citrix) Active Directory and Microsoft Exchange.
Full training, both on the job by a team of highly skilled colleagues, and also external professional Microsoft courses will be provided, with genuine opportunity for quick progression within an expanding business, where you can expand your technical abilities and begin to work with servers, networks, and cloud/virtualisation technologies.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
An excellent opportunity has arisen to work for our successful client based in Stoke on Trent, working within their IT department. The successful IT Support Graduate will have excellent communication skills and must be educated to graduate level. As this role has become available due to expansion, this is an exciting time to join this forward thinking and successful business.
As the IT Support Graduate, you will be:
* Dealing with various helpdesk queries regarding the internal CRM and databases used
* Logging all tasks using the helpdesk tracking system
* Ensuring tasks are resolved in an efficient, professional manner
* Supporting in the development of the IT systems
The successful IT Support Graduate will have:
* Must be educated to degree level
* Previous experience within a similar role would be a distinct advantage
* Excellent communication skills both verbal and written.
* Flexible and hardworking
* Ability to learn new systems and processes
* A team player, with an efficient and proactive approach.
* Smart appearance and professional attitude
What are we offering?
* Salary £14,000
* 20 Days Holiday + Bank Holidays
* Free Car Parking
* Training and support provided
* Great progression opportunities
* Monday to Friday, 37.5 hours a week
Application Process
Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.
What Next?
If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Sarah or Catriona. They will be more than happy to talk your through the role and answer any questions you have.
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
If you have not heard back within 10 working days please assume your job application has been unsuccessful
In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
Sep 09, 2016
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
An excellent opportunity has arisen to work for our successful client based in Stoke on Trent, working within their IT department. The successful IT Support Graduate will have excellent communication skills and must be educated to graduate level. As this role has become available due to expansion, this is an exciting time to join this forward thinking and successful business.
As the IT Support Graduate, you will be:
* Dealing with various helpdesk queries regarding the internal CRM and databases used
* Logging all tasks using the helpdesk tracking system
* Ensuring tasks are resolved in an efficient, professional manner
* Supporting in the development of the IT systems
The successful IT Support Graduate will have:
* Must be educated to degree level
* Previous experience within a similar role would be a distinct advantage
* Excellent communication skills both verbal and written.
* Flexible and hardworking
* Ability to learn new systems and processes
* A team player, with an efficient and proactive approach.
* Smart appearance and professional attitude
What are we offering?
* Salary £14,000
* 20 Days Holiday + Bank Holidays
* Free Car Parking
* Training and support provided
* Great progression opportunities
* Monday to Friday, 37.5 hours a week
Application Process
Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.
What Next?
If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Sarah or Catriona. They will be more than happy to talk your through the role and answer any questions you have.
IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking
If you have not heard back within 10 working days please assume your job application has been unsuccessful
In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
A great opportunity to join a busy team responding to telephone and email requests for financial software support; investigating and providing resolution to queries through to completion.
Alongside your team, as a Support Analyst you will be logging calls onto an internal system, testing new software functionality and assisting with remote telephone training for new users.
This role will suit an IT Graduate with a qualification in Computer Sciences/Programming or similar. Previous Help Desk Support experience is definitely advantageous but excellent customer service experience gained within a financial services environment will also be considered.
You will need an understanding and awareness of databases and a confident working knowledge of MS Office (particularly Excel). SQL experience is also required.
An excellent benefits package is offered, together with an innovative forward thinking working environment. Our client continues to grow and offer development and internal career progression opportunities.
Please apply today without delay for an immediate response; all applications will be replied to. This is a super opportunity; not to be missed
Sep 09, 2016
A great opportunity to join a busy team responding to telephone and email requests for financial software support; investigating and providing resolution to queries through to completion.
Alongside your team, as a Support Analyst you will be logging calls onto an internal system, testing new software functionality and assisting with remote telephone training for new users.
This role will suit an IT Graduate with a qualification in Computer Sciences/Programming or similar. Previous Help Desk Support experience is definitely advantageous but excellent customer service experience gained within a financial services environment will also be considered.
You will need an understanding and awareness of databases and a confident working knowledge of MS Office (particularly Excel). SQL experience is also required.
An excellent benefits package is offered, together with an innovative forward thinking working environment. Our client continues to grow and offer development and internal career progression opportunities.
Please apply today without delay for an immediate response; all applications will be replied to. This is a super opportunity; not to be missed
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Sep 09, 2016
My client are an award winning provider of world-class web & mobile solutions for leading names in a variety of sectors. Their customers choose them for their ability develop business-leading solutions that add significant competitive value which is easily noticeable on a day-to-day basis.
They are currently recruiting for a Senior Software Tester to join their technical testing team. You will be involved in a hands-on capacity, including the full testing lifecycle. As a Senior Software Tester, you will have commercial experience of testing Web Applications and be comfortable with Microsoft .Net technologies, as well as being comfortable mentoring more junior members of the team.
As a Senior Software Tester, your main responsibilities will be to develop a test strategy for the integration of a platform to third party systems, as well as managing a small team and collaborating with the project and development teams. Your work as a Senior QA Tester will be gauged on your ability to interpret complex functional specifications while preparing test conditions, test data and undertaking the prioritisation and execution of test cases.
Desirable Skills & Experience for the Senior Test Analyst:
* Full SDLC experience and thorough understanding of functional, non-functional, integration, regression and UAT testing
* Self-motivated, enthusiast and the ability to complete complex test scenarios
* Excellent communication skills, methodical approach and acute attention to detail
* Experience of QA for Web applications including deep understanding of web technologies (HTML, CSS, JavaScript, XML)
* Experience across varying methodologies such as waterfall, v-model, agile.
* Experience in automated testing, e.g. Selenium is desirable
* Experience in mentoring juniors
This is an excellent opportunity for a Senior Software Tester looking to contribute to evolving processes in a dynamic and challenging environment.
This is also a fantastic opportunity to join a company who offer great career progression opportunities. The working environment is relaxed but challenging, so would suit a Senior Tester that has a good personality and is comfortable in a customer facing position.
This role will pay up to £33,000 as a basic salary plus benefits dependent on your experience. We are looking at anyone with 3 years + experience.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Working on behalf of a Cloud Services Company based in Farnborough Aatom recruitment are looking for an experienced NOC Engineer on a permanent basis. Salary £25-35K depending on experience.
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too!
Key Responsibilities
* As a senior member of the NOC, you will be expected to technically mentor your team, prioritising work to meet service targets including: ◦Performing second pass problem determination and troubleshooting of all Incidents.
◦Making recommendations and taking recovery actions as directed.
◦Execution of Changes and Restores.
◦Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
* Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
* This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Essential Experience
* Proven successful track record of within the IT or related industry
* Excellent OS skills (Windows/Linux)
* Working knowledge of VMWare and virtualisation
* Working knowledge of Network technologies
* Proven analytical skills
* Experience of running a business critical platform in a 24/7 environment
* Experience with helpdesk tools within an ITIL environment.
* Disciplined, organised and self-motivated.
* Excellent Communication skills
* Keen attention to detail
* Strong customer service orientation
* Ideally Degree qualified
Base salary + Shift allowance of £5.3k + Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
Benefits
Pension, Parking, Commission/Bonus, Childcare Vouchers
Key skills
Excellent OS skills (Windows/Linux), Working knowledge of VMWare and virtualisation, Working knowledge of Network technologies, Experience of running a business critical platform in a 24/7 environment, Experience with helpdesk tools within an ITIL environment
Sep 09, 2016
Working on behalf of a Cloud Services Company based in Farnborough Aatom recruitment are looking for an experienced NOC Engineer on a permanent basis. Salary £25-35K depending on experience.
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too!
Key Responsibilities
* As a senior member of the NOC, you will be expected to technically mentor your team, prioritising work to meet service targets including: ◦Performing second pass problem determination and troubleshooting of all Incidents.
◦Making recommendations and taking recovery actions as directed.
◦Execution of Changes and Restores.
◦Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
* Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
* This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Essential Experience
* Proven successful track record of within the IT or related industry
* Excellent OS skills (Windows/Linux)
* Working knowledge of VMWare and virtualisation
* Working knowledge of Network technologies
* Proven analytical skills
* Experience of running a business critical platform in a 24/7 environment
* Experience with helpdesk tools within an ITIL environment.
* Disciplined, organised and self-motivated.
* Excellent Communication skills
* Keen attention to detail
* Strong customer service orientation
* Ideally Degree qualified
Base salary + Shift allowance of £5.3k + Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
Benefits
Pension, Parking, Commission/Bonus, Childcare Vouchers
Key skills
Excellent OS skills (Windows/Linux), Working knowledge of VMWare and virtualisation, Working knowledge of Network technologies, Experience of running a business critical platform in a 24/7 environment, Experience with helpdesk tools within an ITIL environment
Installation Engineer
Looking for an experienced and professional Lead Installation Engineer to provide a clear and defined resource to undertake both builds and installations to the highest standards and to pass this level of knowledge and skill base on to other engineers by mentoring, coaching, training and support.
Key tasks / responsibilities:
• Provide a full and exact installation service in line with current specifications and instructions for respective clients
• Provide training and support to other engineers (mainly but not exclusively contractors)
• Provide both in hours and out of hours support by telephone and on site resource if required
• Support the build both on-site and at site as demand requires
• Support the repair function both on and off-site as demand requires
• Support the Technical Department and other departments when required to meet the needs of the business
• To provide both in and out of hours support to engineers and clients for defined business streams by telephone and on site as required, becoming central to services proposition
Required Knowledge:
• Deployed Hardware
• Configuration
• Windows
• Network and Wireless
• Cat 5e and 6 Cabling
• Complex installs such as DS and Kiosks
• H&S Compliance CSCS MEWP etc
• Hardware
• Configuration of EPoS
• Configuration and software loads
• Windows
• ADSL and Network
• Cabling/connections
• Kiosk build and configuration
• Diagnostic processes
Skills
• Excellent Oral Communication
• Problem Solver
• Provides Positive Feedback to Clients
• Manages Time Effectively
• Good Organiser
• Good Administration skills
• Practical fitting skills (counters etc)
• Escalates at correct juncture
Essential Education and Experience:
• Educated to GCSE Standard
• 3 Years’ installation/engineer experience
• CSCS Card
• Working at height/ladders training
Desirable
• Experience in EPOS installations
• Engineering and repair experience
• Educated to A Level standard
• A Mechanical Engineering Qualification
• Helpdesk or training experience
• MEWP Certification
OTHER RELEVANT INFORMATION:
• Full Driving Licence
• A level of physical fitness is indicated as lifting is required
Sep 09, 2016
Installation Engineer
Looking for an experienced and professional Lead Installation Engineer to provide a clear and defined resource to undertake both builds and installations to the highest standards and to pass this level of knowledge and skill base on to other engineers by mentoring, coaching, training and support.
Key tasks / responsibilities:
• Provide a full and exact installation service in line with current specifications and instructions for respective clients
• Provide training and support to other engineers (mainly but not exclusively contractors)
• Provide both in hours and out of hours support by telephone and on site resource if required
• Support the build both on-site and at site as demand requires
• Support the repair function both on and off-site as demand requires
• Support the Technical Department and other departments when required to meet the needs of the business
• To provide both in and out of hours support to engineers and clients for defined business streams by telephone and on site as required, becoming central to services proposition
Required Knowledge:
• Deployed Hardware
• Configuration
• Windows
• Network and Wireless
• Cat 5e and 6 Cabling
• Complex installs such as DS and Kiosks
• H&S Compliance CSCS MEWP etc
• Hardware
• Configuration of EPoS
• Configuration and software loads
• Windows
• ADSL and Network
• Cabling/connections
• Kiosk build and configuration
• Diagnostic processes
Skills
• Excellent Oral Communication
• Problem Solver
• Provides Positive Feedback to Clients
• Manages Time Effectively
• Good Organiser
• Good Administration skills
• Practical fitting skills (counters etc)
• Escalates at correct juncture
Essential Education and Experience:
• Educated to GCSE Standard
• 3 Years’ installation/engineer experience
• CSCS Card
• Working at height/ladders training
Desirable
• Experience in EPOS installations
• Engineering and repair experience
• Educated to A Level standard
• A Mechanical Engineering Qualification
• Helpdesk or training experience
• MEWP Certification
OTHER RELEVANT INFORMATION:
• Full Driving Licence
• A level of physical fitness is indicated as lifting is required
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
Sep 09, 2016
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
1st Line - IT Support - Helpdesk - Active Directory
Premier IT are currently recruiting for company based near Winchester that are looking for a 1st Line Support Engineer. The rate for this role is £15.00 per hour and then £23,000 per annum after the 3 month contract.
The ideal candidate will have the following skill set:
* Active Directory
* Knowing when to escalate calls to 2nd and 3rd Line engineers.
* Appropriate level experience of a busy 1st tier Service Desk operation.
* Good application support experience with a proven ability to learn new and complex software applications.
* Ability to work under pressure and deal with several problems simultaneously.
* Demonstrable understanding of the ITIL Service Management framework and an appreciation of the complimentary quality standard ISO/IEC 20000.
* 1st Line Support Experience
If you think that you would be suitable for this role please apply.
1st Line - IT Support - Helpdesk - Active Directory
Premier are acting as an employment agency
Sep 09, 2016
1st Line - IT Support - Helpdesk - Active Directory
Premier IT are currently recruiting for company based near Winchester that are looking for a 1st Line Support Engineer. The rate for this role is £15.00 per hour and then £23,000 per annum after the 3 month contract.
The ideal candidate will have the following skill set:
* Active Directory
* Knowing when to escalate calls to 2nd and 3rd Line engineers.
* Appropriate level experience of a busy 1st tier Service Desk operation.
* Good application support experience with a proven ability to learn new and complex software applications.
* Ability to work under pressure and deal with several problems simultaneously.
* Demonstrable understanding of the ITIL Service Management framework and an appreciation of the complimentary quality standard ISO/IEC 20000.
* 1st Line Support Experience
If you think that you would be suitable for this role please apply.
1st Line - IT Support - Helpdesk - Active Directory
Premier are acting as an employment agency
Rational Suite Developer - RTC/RQM
Contract: 8 months, Location: Coventry & Warwickshire
Rate: £37.80ph Ltd/Umbrella Company
As the successful Developer who has in-depth experience of the IBM Rational suite of tools (preferably RTC/RQM and Doors) and the ability to configure the toolset. Working in the Electronic Systems and Software team which is part of the Product Lifecycle Management (PLM) department that is responsible for all aspects of the Tools and Technologies used in this Electronic Systems and Software domain
Area of Responsibility
Development of consistent methodologies for RTC and to ensure integration of RTC with other tools sets including Doors and RQM.
Administration of IBM RTC including technical support and develop of best practise methods
Support development and introduction of best practise for Software Development including AGILE/SCRUM methodologies.
Pro-actively support the continuous improvement of PMTI methods by working closely with stakeholders, including IT and software suppliers.
Provide cover for administrative duties on IBM ClearCase and ClearQuest applications.
Provide general administration duties to support team including preparation of metrics as required
Key tasks:
Progressively develop the RTC application to best practice through introduction of incremental improvements to the application against project timelines.
To provide operational support of the RTC application. To receive and respond to helpdesk calls and facilitate users to access and optimally use the application. To transfer project activities to business as usual.
Act as the interface for the RTC application with customers and other third parties including IBM.
Provide secondary support for associated application such as ClearCase and CleaarQuest.
Produce and deliver as required training materials, including Tips and Techniques, to promote and ensure best practise of the application.
Interface to and integrate the clients community with the Electronic Systems and Software and extended PLM team.
Deliver specific initiatives as small projects acting in the role of project manager to methodologies of PLM team.
Knowledge / Experience
Knowledge of RTC application preferably with experience gained in role as an administrator
Knowledge of RQM and Doors application
Knowledge of best practices for Software Development and specifically for Software Configuration Management
Ability to manage and structure complex tasks though logical systems of working.
Knowledge, experience or understanding of Office tools (Microsoft PowerPoint, Visio, and Excel)
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
Sep 09, 2016
Rational Suite Developer - RTC/RQM
Contract: 8 months, Location: Coventry & Warwickshire
Rate: £37.80ph Ltd/Umbrella Company
As the successful Developer who has in-depth experience of the IBM Rational suite of tools (preferably RTC/RQM and Doors) and the ability to configure the toolset. Working in the Electronic Systems and Software team which is part of the Product Lifecycle Management (PLM) department that is responsible for all aspects of the Tools and Technologies used in this Electronic Systems and Software domain
Area of Responsibility
Development of consistent methodologies for RTC and to ensure integration of RTC with other tools sets including Doors and RQM.
Administration of IBM RTC including technical support and develop of best practise methods
Support development and introduction of best practise for Software Development including AGILE/SCRUM methodologies.
Pro-actively support the continuous improvement of PMTI methods by working closely with stakeholders, including IT and software suppliers.
Provide cover for administrative duties on IBM ClearCase and ClearQuest applications.
Provide general administration duties to support team including preparation of metrics as required
Key tasks:
Progressively develop the RTC application to best practice through introduction of incremental improvements to the application against project timelines.
To provide operational support of the RTC application. To receive and respond to helpdesk calls and facilitate users to access and optimally use the application. To transfer project activities to business as usual.
Act as the interface for the RTC application with customers and other third parties including IBM.
Provide secondary support for associated application such as ClearCase and CleaarQuest.
Produce and deliver as required training materials, including Tips and Techniques, to promote and ensure best practise of the application.
Interface to and integrate the clients community with the Electronic Systems and Software and extended PLM team.
Deliver specific initiatives as small projects acting in the role of project manager to methodologies of PLM team.
Knowledge / Experience
Knowledge of RTC application preferably with experience gained in role as an administrator
Knowledge of RQM and Doors application
Knowledge of best practices for Software Development and specifically for Software Configuration Management
Ability to manage and structure complex tasks though logical systems of working.
Knowledge, experience or understanding of Office tools (Microsoft PowerPoint, Visio, and Excel)
ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
Infrastructure/Wintel Engineer
Sheffield | £45,000
We are looking to hire a skilled engineer to join one of solutions providers, who support users across the UK & Europe. You will be joining an expanding team, who cover a range of technologies.
The ideal candidate will have experience within senior BAU support & project based work, however they will also consider someone who is only doing business support at the moment.
Technical Skills:
- Server 2008 / 2012
- Microsoft Exchange & Office 365
- Active Directory, DNS, GPO & VPN
- SCCM
- Windows Operating Systems
You will also have excellent knowledge of minimum one of the following:
- VMware (ESX, vCentre, vCloud, vSphere)
- Citrix
- Networks & Firewalls
In return our client is offering great career progression, a competitive salary and exposure to the latest versions of technology across a range of different infrastructures.
We will be holding interviews next week so don't wait around….
To apply email your CV or call (Apply online only)
Citrix, VMware, Hyper V, Windows Server, Microsoft, Exchange, Office 365, Azure, SCCM, Networks, Firewalls, Virtualisation, Infrastructure, Desktop, Wintel, Systems Admin, Engineer, 2nd Line, 3rd Line, Support, Helpdesk, Sheffield, Leeds, Yorkshire, York
Sep 09, 2016
Infrastructure/Wintel Engineer
Sheffield | £45,000
We are looking to hire a skilled engineer to join one of solutions providers, who support users across the UK & Europe. You will be joining an expanding team, who cover a range of technologies.
The ideal candidate will have experience within senior BAU support & project based work, however they will also consider someone who is only doing business support at the moment.
Technical Skills:
- Server 2008 / 2012
- Microsoft Exchange & Office 365
- Active Directory, DNS, GPO & VPN
- SCCM
- Windows Operating Systems
You will also have excellent knowledge of minimum one of the following:
- VMware (ESX, vCentre, vCloud, vSphere)
- Citrix
- Networks & Firewalls
In return our client is offering great career progression, a competitive salary and exposure to the latest versions of technology across a range of different infrastructures.
We will be holding interviews next week so don't wait around….
To apply email your CV or call (Apply online only)
Citrix, VMware, Hyper V, Windows Server, Microsoft, Exchange, Office 365, Azure, SCCM, Networks, Firewalls, Virtualisation, Infrastructure, Desktop, Wintel, Systems Admin, Engineer, 2nd Line, 3rd Line, Support, Helpdesk, Sheffield, Leeds, Yorkshire, York
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
Sep 09, 2016
Technical Support Technician
Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills?
We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access.
You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events.
Requirements:
* Recent experience working in a customer focused software support role and/or support desk environment
* Very good level of IT knowledge including Windows operating systems
* Experience troubleshooting software/hardware issues and fault-finding
* Able to work with processes and procedures
* Exceptional telephone communication skills and good written ability
* Good academic background (ideally 5 GCSE's C or above)
* Knowledge of PBX and/or VoIP systems desirable
Working Hours: Office based Monday to Friday 9:00am - 5:30pm.
Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX
ShortList have a brilliant opportunity for a PPC Executive to join a top Chester digital agency. The right PPC Executive will be a savvy and credible individual who can work with a range of projects and Paid Search Campaigns for a number of clients.
The ability to manage several campaigns simultaneously from the get-go is key, as you will be dealing with paid search components for large and recognizable brands across the UK. This role would suit someone who is already experienced in managing a range of successful PPC campaigns, as you would be expected to hit the ground running, developing search strategies for clients.
The successful PPC Executive will possess a strong personality and a self-confidence, with the ability to provide the highest level of service to clients.
Key requirements for the PPC Executive role:
- Demonstrable experience of managing successful paid search campaigns
- The ability to multitask and get involved in a range of different projects
- Ability to plan campaigns in terms of making return on investment projections, and tailoring campaigns to clients' unique specifications
- A strong understanding of the SEO (search engine optimisation) & PPC (pay-per-click) marketplace
- Experience with Google AdWords, Google Analytics, and paid search platforms
The paid search role represents a huge opportunity to join my client at a time when they are moving into a new stage of growth. You will work out of stunning offices in Chester, with the support and backing of a talented team.
The PPC Executive role is based in Chester and is paying a salary package of up to £22,000 per annum, depending on experience.
This role is commutable from the Wirral, Liverpool, North Wales, Wrexham, and the outskirts of Chester.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Sep 09, 2016
ShortList have a brilliant opportunity for a PPC Executive to join a top Chester digital agency. The right PPC Executive will be a savvy and credible individual who can work with a range of projects and Paid Search Campaigns for a number of clients.
The ability to manage several campaigns simultaneously from the get-go is key, as you will be dealing with paid search components for large and recognizable brands across the UK. This role would suit someone who is already experienced in managing a range of successful PPC campaigns, as you would be expected to hit the ground running, developing search strategies for clients.
The successful PPC Executive will possess a strong personality and a self-confidence, with the ability to provide the highest level of service to clients.
Key requirements for the PPC Executive role:
- Demonstrable experience of managing successful paid search campaigns
- The ability to multitask and get involved in a range of different projects
- Ability to plan campaigns in terms of making return on investment projections, and tailoring campaigns to clients' unique specifications
- A strong understanding of the SEO (search engine optimisation) & PPC (pay-per-click) marketplace
- Experience with Google AdWords, Google Analytics, and paid search platforms
The paid search role represents a huge opportunity to join my client at a time when they are moving into a new stage of growth. You will work out of stunning offices in Chester, with the support and backing of a talented team.
The PPC Executive role is based in Chester and is paying a salary package of up to £22,000 per annum, depending on experience.
This role is commutable from the Wirral, Liverpool, North Wales, Wrexham, and the outskirts of Chester.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Data Scientist
ShortList has an exciting opportunity for a Data Scientist to work for a market leading business in the Chester area. The Data Scientist role is perfect for an individual who is adept at statistical/data analysis to deliver insights, and improve business performance.
The Data Scientist / Data Analysis candidate will work within a market-leading company on the cutting edge of technology. So if you are looking for a new challenge within a fast-paced, exciting environment, this is the role for you.
Key requirements for the Data Scientist role:
- MUST be proficient in SQL
- A degree in a statistics/mathematical related subject
- Several years' experience working in a commercial environment
- Adept to analysing data using R and other analytical languages (Python etc.)
- Statistical modelling
- Ability to report findings, and interpret them to generate ideas to improve business performance
- Have a strong mathematical/data oriented background
- Experience with AI / Machine Learning is a plus
The Data Scientist role requires someone who enjoys working with data on a daily basis, analysing data, discovering trends, and using the data to create actionable insights.
Interviews are taking place now, so contact us ASAP if you would like to be considered for this Data Analyst / Data Scientist role. The role is paying up to £40,000, plus benefits
The Data Scientist role is based near Chester and commutable from Wrexham, Flintshire, North Wales, the Wirral, Cheshire, and Liverpool.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Sep 09, 2016
Data Scientist
ShortList has an exciting opportunity for a Data Scientist to work for a market leading business in the Chester area. The Data Scientist role is perfect for an individual who is adept at statistical/data analysis to deliver insights, and improve business performance.
The Data Scientist / Data Analysis candidate will work within a market-leading company on the cutting edge of technology. So if you are looking for a new challenge within a fast-paced, exciting environment, this is the role for you.
Key requirements for the Data Scientist role:
- MUST be proficient in SQL
- A degree in a statistics/mathematical related subject
- Several years' experience working in a commercial environment
- Adept to analysing data using R and other analytical languages (Python etc.)
- Statistical modelling
- Ability to report findings, and interpret them to generate ideas to improve business performance
- Have a strong mathematical/data oriented background
- Experience with AI / Machine Learning is a plus
The Data Scientist role requires someone who enjoys working with data on a daily basis, analysing data, discovering trends, and using the data to create actionable insights.
Interviews are taking place now, so contact us ASAP if you would like to be considered for this Data Analyst / Data Scientist role. The role is paying up to £40,000, plus benefits
The Data Scientist role is based near Chester and commutable from Wrexham, Flintshire, North Wales, the Wirral, Cheshire, and Liverpool.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
Job Title: NOC Engineer
Job Type: Permanent
Salary: £25k- £35k + Shift allowance of £5.3k + 10% Bonus
Location: Hampshire
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our client’s technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too.
Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role.
Key Responsibilities
• As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including:
• Performing second pass problem determination and troubleshooting of all Incidents.
• Making recommendations and taking recovery actions as directed.
• Execution of Changes and Restores.
• Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
• Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
• This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Knowledge/Skills/Experience
• Proven successful track record of within the IT or related industry
• Excellent OS skills (Windows/Linux)
• Working knowledge of VMWare
• Working knowledge of Network technologies
• Proven analytical skills
• Experience of running a business critical platform in a 24/7 environment
• Experience with helpdesk tools within an ITIL environment.
• Disciplined, organised and self-motivated.
• Excellent Communication skills
• Keen attention to detail
• Strong customer service orientation
• Ideally Degree qualified
Current Shift Pattern
Morning = 7am to 7.30pm with an unpaid one hour lunch break
Nights = 7pm to 7.30am with an unpaid one hour lunch break
Daytime = 9am to 5.30pm with an unpaid one hour lunch break
What we can offer
Competitive Base Salary - £25k- £35k + Shift allowance of £5.3k + 10% Bonus
In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
Sep 09, 2016
Job Title: NOC Engineer
Job Type: Permanent
Salary: £25k- £35k + Shift allowance of £5.3k + 10% Bonus
Location: Hampshire
Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our client’s technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too.
Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role.
Key Responsibilities
• As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including:
• Performing second pass problem determination and troubleshooting of all Incidents.
• Making recommendations and taking recovery actions as directed.
• Execution of Changes and Restores.
• Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
• Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
• This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Knowledge/Skills/Experience
• Proven successful track record of within the IT or related industry
• Excellent OS skills (Windows/Linux)
• Working knowledge of VMWare
• Working knowledge of Network technologies
• Proven analytical skills
• Experience of running a business critical platform in a 24/7 environment
• Experience with helpdesk tools within an ITIL environment.
• Disciplined, organised and self-motivated.
• Excellent Communication skills
• Keen attention to detail
• Strong customer service orientation
• Ideally Degree qualified
Current Shift Pattern
Morning = 7am to 7.30pm with an unpaid one hour lunch break
Nights = 7pm to 7.30am with an unpaid one hour lunch break
Daytime = 9am to 5.30pm with an unpaid one hour lunch break
What we can offer
Competitive Base Salary - £25k- £35k + Shift allowance of £5.3k + 10% Bonus
In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.
If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
1st Line Support Analyst, Cardiff
My client, a successful software house and a leader in their marketplace are seeking an enthusiastic individual who is keen on a career in IT to join their growing support team.
Within this role you will be responsible for the following;
* Providing 1st line support
* Logging & prioritising calls
* Updating helpdesk system
Training is provided and includes;
* Training on the software production processes
* In-depth training of my clients software
* Learning my clients industry
To be considered for this role you will need good written and verbal communication skills and be keen to learn.
So, if you are an outgoing individual with an interest in software support then this role could be a good match for you!!! As well as a salary up to £20k (depending on experience) my client offer a good benefits package and genuine career progression.
.
The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
For more information and latest vacancies please visit us on our website at (url removed)
Sep 09, 2016
1st Line Support Analyst, Cardiff
My client, a successful software house and a leader in their marketplace are seeking an enthusiastic individual who is keen on a career in IT to join their growing support team.
Within this role you will be responsible for the following;
* Providing 1st line support
* Logging & prioritising calls
* Updating helpdesk system
Training is provided and includes;
* Training on the software production processes
* In-depth training of my clients software
* Learning my clients industry
To be considered for this role you will need good written and verbal communication skills and be keen to learn.
So, if you are an outgoing individual with an interest in software support then this role could be a good match for you!!! As well as a salary up to £20k (depending on experience) my client offer a good benefits package and genuine career progression.
.
The People Network is acting as an Employment Business in relation to this vacancy.
The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe.
If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants.
For more information and latest vacancies please visit us on our website at (url removed)
NSF International has an exciting opportunity for an IT Support Specialist (Level 1) to join our team based in Long Hanborough. You will join us on a full time, permanent basis and will receive a competitive salary.
NSF International is the one of the most widely known and respected food assurance brands, protecting consumers and enhancing business throughout the global food supply chain. We have a fantastic opportunity to join our busy IT team in Long Hanborough as an IT Support Specialist (Level 1) to provide help desk and client level 1 & 2 support for our business units in EMEA and APAC regions.
The role of IT Support Specialist (Level 1) will be to provide front line support to the business users for the client and software issues. Monitor the Help Desk support tickets and address each issue as per the set protocol Ensure all tickets, emails and calls are answered in a timely manner and follow up on each issue to closure. Deliver a high level of customer service to all users and continuous communication.
To be a strong candidate for the IT Support Specialist (Level 1) role, you will ideally have a HNC or Degree in information systems or a related area of study, have experience working in a helpdesk or application support environment and have excellent written and verbal communication skills.
For this role, we offer an excellent salary plus benefits including 25 days’ holiday, pension, company gain share scheme, free parking, health plan, life assurance and more.
This is a fantastic role for an individual that has experience working within a complex environment who wants to make a real impact.
If you feel you have the skills and experience needed to become our IT Support Specialist (Level 1) please click ‘Apply’ now. Please provide a covering letter with your salary expectations to accompany your CV.
NSF International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCY INTEREST PLEASE
Sep 09, 2016
NSF International has an exciting opportunity for an IT Support Specialist (Level 1) to join our team based in Long Hanborough. You will join us on a full time, permanent basis and will receive a competitive salary.
NSF International is the one of the most widely known and respected food assurance brands, protecting consumers and enhancing business throughout the global food supply chain. We have a fantastic opportunity to join our busy IT team in Long Hanborough as an IT Support Specialist (Level 1) to provide help desk and client level 1 & 2 support for our business units in EMEA and APAC regions.
The role of IT Support Specialist (Level 1) will be to provide front line support to the business users for the client and software issues. Monitor the Help Desk support tickets and address each issue as per the set protocol Ensure all tickets, emails and calls are answered in a timely manner and follow up on each issue to closure. Deliver a high level of customer service to all users and continuous communication.
To be a strong candidate for the IT Support Specialist (Level 1) role, you will ideally have a HNC or Degree in information systems or a related area of study, have experience working in a helpdesk or application support environment and have excellent written and verbal communication skills.
For this role, we offer an excellent salary plus benefits including 25 days’ holiday, pension, company gain share scheme, free parking, health plan, life assurance and more.
This is a fantastic role for an individual that has experience working within a complex environment who wants to make a real impact.
If you feel you have the skills and experience needed to become our IT Support Specialist (Level 1) please click ‘Apply’ now. Please provide a covering letter with your salary expectations to accompany your CV.
NSF International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCY INTEREST PLEASE
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
Sep 09, 2016
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
Sep 09, 2016
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
Do you consider yourself an outstanding 1st Line Helpdesk Technician? if so then read on.......
This is an outstanding role for such an outstanding 1st Line Support professional such as yourself. You will be working at the cutting edge of IT for an award winning well established IT Service Provider specialising in providing hosted IT, Infrastructure, Security, Backup, Disaster Recovery and many more services to businesses of all sizes. This is a challenging but very rewarding role where you will be the 1st Line voice and point of call for customers who may have issues or just need advice. Many of your customers will be corporate companies with complex IT infrastructures, therefore your knowledge will expand quickly. You will get exposure to the latest technologies such as Cloud Computing and Virtualisation and you will work along side very talented IT people who you can learn from.
It goes without saying that you will have great communication skills and a very strong customer service ethic as you will be in the 1st Line support team. There are superb opportunities for career progression in this company and many 1st Line Technicians have progressed through ongoing training to 2nd and 3rd Line engineers.
As an outstanding junior technical person you should have a good basic understanding of one or more of the following - Windows OS especially Windows Server and also desirable is an understanding of some of the following Exchange, Active Directory, Linux, SQL Server. Experience of backups and backup policy would also be very desirable.
Lots of ongoing training, defined career path and working in a fun team where technical excellence and customer service levels are second to none. Great company culture with social activities and even free breakfast mornings!
Interviewing 1st round this week and next. Contact me now to catapult your career in IT
Sep 09, 2016
Do you consider yourself an outstanding 1st Line Helpdesk Technician? if so then read on.......
This is an outstanding role for such an outstanding 1st Line Support professional such as yourself. You will be working at the cutting edge of IT for an award winning well established IT Service Provider specialising in providing hosted IT, Infrastructure, Security, Backup, Disaster Recovery and many more services to businesses of all sizes. This is a challenging but very rewarding role where you will be the 1st Line voice and point of call for customers who may have issues or just need advice. Many of your customers will be corporate companies with complex IT infrastructures, therefore your knowledge will expand quickly. You will get exposure to the latest technologies such as Cloud Computing and Virtualisation and you will work along side very talented IT people who you can learn from.
It goes without saying that you will have great communication skills and a very strong customer service ethic as you will be in the 1st Line support team. There are superb opportunities for career progression in this company and many 1st Line Technicians have progressed through ongoing training to 2nd and 3rd Line engineers.
As an outstanding junior technical person you should have a good basic understanding of one or more of the following - Windows OS especially Windows Server and also desirable is an understanding of some of the following Exchange, Active Directory, Linux, SQL Server. Experience of backups and backup policy would also be very desirable.
Lots of ongoing training, defined career path and working in a fun team where technical excellence and customer service levels are second to none. Great company culture with social activities and even free breakfast mornings!
Interviewing 1st round this week and next. Contact me now to catapult your career in IT
Our client is a well established company based in lisburn. Over the past few years this company has generated new business throughout the Private and Public sector throughout NI and continues to expand its business. Due to company growth a position has arisen for an IT Engineer/Team leader to join their team on a permanent basis.
Role:
The Engineer/Team Leader will be responsible for the day to day running of the Technology helpdesk such as service calls and control resources
Insure that all customer service levels are met on a daily basis
Ensuring appropriate service charges are applied to customer accounts and annual targets are met
Work within a team and ensure all duties are complete on time
Talk to customers and build excellent relationships with them and see where additional support/service is needed
Skills:
Must have at least 3 years experience within a similar role
Must have experience within IT projects
Have all round Technical experience and a strong team player
Experience working in a wide range of technologies such as:
Hyper V
VM Ware
HP Servers and storage
Excellent customer service skills with pre sales experience and reviews
Team leader/ senior Manager in a similar role would be an advantage
Pro active and work well under pressure
Salary will depend on experience and skills and will be £25k to £30k+ with additional benefits and company car and bonus. Salary is also negotiable depending on skills and experience
To apply please submit your CV or call Stephen on (Apply online only)
Sep 09, 2016
Our client is a well established company based in lisburn. Over the past few years this company has generated new business throughout the Private and Public sector throughout NI and continues to expand its business. Due to company growth a position has arisen for an IT Engineer/Team leader to join their team on a permanent basis.
Role:
The Engineer/Team Leader will be responsible for the day to day running of the Technology helpdesk such as service calls and control resources
Insure that all customer service levels are met on a daily basis
Ensuring appropriate service charges are applied to customer accounts and annual targets are met
Work within a team and ensure all duties are complete on time
Talk to customers and build excellent relationships with them and see where additional support/service is needed
Skills:
Must have at least 3 years experience within a similar role
Must have experience within IT projects
Have all round Technical experience and a strong team player
Experience working in a wide range of technologies such as:
Hyper V
VM Ware
HP Servers and storage
Excellent customer service skills with pre sales experience and reviews
Team leader/ senior Manager in a similar role would be an advantage
Pro active and work well under pressure
Salary will depend on experience and skills and will be £25k to £30k+ with additional benefits and company car and bonus. Salary is also negotiable depending on skills and experience
To apply please submit your CV or call Stephen on (Apply online only)
Service Desk NOC Engineer - Mobile 2G 3G 4G experience required
Based Slough / Maidenhead
£35K + 10% Bonus or £5K shift allowance (if you take part in 24/7 shift pattern)
Our client is a managed services provider who provides services across network security and network management. They have signed a multimillion pound contract with a leading UK mobile network provider and they need 2 NOC engineers. One based on the end client site in Slough to manage the solution and customer queries and one based in our clients office in Maidenhead.
Job description
* Incident Management
* Provide onsite client support in a helpdesk / service desk capacity via phone and email
* Liaise with vendors and other members of the technical department to find solutions to tickets
* Understanding customer needs and requirements and coming up with solutions to their problems
* Configuration and support of network monitoring solutions
Desired skills and experience
* Experience working in a customer facing NOC role, needs to be customer focused
* Previous experience of working with mobile technologies such as 2G /3G /4G LTE
* VoIP and related standards (SIP, H.323, SS7, SIGTRAN)
* Solid knowledge and experience of TCPIP networking
* Linux / Unix skills would be advantageous
* OSS background would be advantageous
Apply now by clicking the button below!
Yoh Solutions Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
Service Desk NOC Engineer - Mobile 2G 3G 4G experience required
Based Slough / Maidenhead
£35K + 10% Bonus or £5K shift allowance (if you take part in 24/7 shift pattern)
Our client is a managed services provider who provides services across network security and network management. They have signed a multimillion pound contract with a leading UK mobile network provider and they need 2 NOC engineers. One based on the end client site in Slough to manage the solution and customer queries and one based in our clients office in Maidenhead.
Job description
* Incident Management
* Provide onsite client support in a helpdesk / service desk capacity via phone and email
* Liaise with vendors and other members of the technical department to find solutions to tickets
* Understanding customer needs and requirements and coming up with solutions to their problems
* Configuration and support of network monitoring solutions
Desired skills and experience
* Experience working in a customer facing NOC role, needs to be customer focused
* Previous experience of working with mobile technologies such as 2G /3G /4G LTE
* VoIP and related standards (SIP, H.323, SS7, SIGTRAN)
* Solid knowledge and experience of TCPIP networking
* Linux / Unix skills would be advantageous
* OSS background would be advantageous
Apply now by clicking the button below!
Yoh Solutions Ltd is acting as an Employment Agency in relation to this vacancy
An exciting opportunity has arisen for an experienced Senior Desktop Support Analyst to work within Central Government on a contract basis. This position is based in Oxford initially until December 2016 offering up to £150 per day ltd.
Main Duties:
Act as first line support & primary point of contact for all service-related queries,issues/Incidents
Log all calls made to the Service Desk with correct level of detail & impact to facilitate resolution
Resolve at 1st call as many issues as possible using relevant support documentation or resources
Identify & escalate Priority calls in line with the Incident management process, all Services & associated SLAs Refer unresolved calls to appropriate resolver groups & escalate calls as appropriate
Monitor the successful conclusion of all calls following up on customer calls where necessary
Proactively manage user expectations through the communication of Service Levels & the deployment of effective incident, problem & change management techniques & processes Pro-actively communicate with customers on progress of open calls
Ensure no illegal or unsupported software is installed on Oxfam equipment
Drive user satisfaction levels proactively managing expectations in the business with regards to service quality
Actively champion & communicate users needs, requirements & concerns from a customer service perspective within the IS organisation & Service Delivery.
Follow the process of identifying, communicating & resolving known problems Provide solutions to technical problems and support the long-term response strategy
Maintain working knowledge of & provide 1st Line technical and procedural support & guidance for all Oxfam approved PC & application packages
Manage & maintain desktop security in line with organisational standards Focus on minimising adverse impact of Incidents & Problems on business operations, ensuring best possible levels of serv qual & availability
Experience Required
Customer Management or Service Desk Service Level Reporting Problem and Incident Management
Experience working with at least one of the following technologies: Service Now Helpdesk System, BMC Remedy, Sysaid, Top Desk Relevant
Customer Management Service Level Management and Reporting Incident Management
Desirable Experience:
Certification in ITIL Certification or Qualification in Customer Management processes
Change Control and Release Management
For any queries please contact Rebecca Eaton on either (Apply online only) or
Sep 09, 2016
An exciting opportunity has arisen for an experienced Senior Desktop Support Analyst to work within Central Government on a contract basis. This position is based in Oxford initially until December 2016 offering up to £150 per day ltd.
Main Duties:
Act as first line support & primary point of contact for all service-related queries,issues/Incidents
Log all calls made to the Service Desk with correct level of detail & impact to facilitate resolution
Resolve at 1st call as many issues as possible using relevant support documentation or resources
Identify & escalate Priority calls in line with the Incident management process, all Services & associated SLAs Refer unresolved calls to appropriate resolver groups & escalate calls as appropriate
Monitor the successful conclusion of all calls following up on customer calls where necessary
Proactively manage user expectations through the communication of Service Levels & the deployment of effective incident, problem & change management techniques & processes Pro-actively communicate with customers on progress of open calls
Ensure no illegal or unsupported software is installed on Oxfam equipment
Drive user satisfaction levels proactively managing expectations in the business with regards to service quality
Actively champion & communicate users needs, requirements & concerns from a customer service perspective within the IS organisation & Service Delivery.
Follow the process of identifying, communicating & resolving known problems Provide solutions to technical problems and support the long-term response strategy
Maintain working knowledge of & provide 1st Line technical and procedural support & guidance for all Oxfam approved PC & application packages
Manage & maintain desktop security in line with organisational standards Focus on minimising adverse impact of Incidents & Problems on business operations, ensuring best possible levels of serv qual & availability
Experience Required
Customer Management or Service Desk Service Level Reporting Problem and Incident Management
Experience working with at least one of the following technologies: Service Now Helpdesk System, BMC Remedy, Sysaid, Top Desk Relevant
Customer Management Service Level Management and Reporting Incident Management
Desirable Experience:
Certification in ITIL Certification or Qualification in Customer Management processes
Change Control and Release Management
For any queries please contact Rebecca Eaton on either (Apply online only) or
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are working with our client in Horsham to recruit an IT Support Technician to join their advancing business.
The main duties of the role will include:
Providing technical help and advice to customers
Communicating courteously with customers by telephone, email and face to face
Investigating and solving problems
Finding solutions to problems and have a hands-on approach to support activities
Providing a good knowledge of Microsoft Operating systems & Office Suite
Experience with networking Providing 1st and 2nd line telephone support of the clients applications, PC maintaining, configuration and installation; internal helpdesk support
Whether you are an experienced IT support technician looking for a new challenge or an IT graduate looking to kick start their career - this is an excellent opportunity for you! You’ll be working part of a great team within a reputable Logistic company.
Role: Permanent
Hours of Work: Monday – Friday 9am till 5:30pm
Apply now for further information.
Send your CV to
Sep 09, 2016
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are working with our client in Horsham to recruit an IT Support Technician to join their advancing business.
The main duties of the role will include:
Providing technical help and advice to customers
Communicating courteously with customers by telephone, email and face to face
Investigating and solving problems
Finding solutions to problems and have a hands-on approach to support activities
Providing a good knowledge of Microsoft Operating systems & Office Suite
Experience with networking Providing 1st and 2nd line telephone support of the clients applications, PC maintaining, configuration and installation; internal helpdesk support
Whether you are an experienced IT support technician looking for a new challenge or an IT graduate looking to kick start their career - this is an excellent opportunity for you! You’ll be working part of a great team within a reputable Logistic company.
Role: Permanent
Hours of Work: Monday – Friday 9am till 5:30pm
Apply now for further information.
Send your CV to
Customer Service/ Call Handler
Glasgow
ASAP
£10.81 per hour
Syntax Consultancy have a requirement for a Customer Service/ Call Handler to be based in Glasgow for an ongoing contract. This would be to start ASAP.
We`re looking for candidates with a strong customer focus skills, and previous IT background or experience within a helpdesk environment. Full training will be provided.
Key skills and experience:
- Excellent communication skills
- 1st line service desk experience
- Strong IT knowledge and experience in a phone based role.
- Good keyboard skills
- Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
- Organised and self-motivated
The role includes:
- Being the first point of contact for customers calling and answering general enquiries calls.
- Customer handling and problem solving
- Escalating calls to relevant teams/departments
- Logging calls and making bookings.
- Providing competent 1st line IT support to customers over the phone.
- Assist with the day to day ICT maintenance and support in this telephone support based position.
Please email your current CV through for initial consideration to (Email Removed) stating your work availability, and expected daily rate. If your application matches the role`s requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavor to respond to each unsuitable application; however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.
Syntax Consultancy Ltd operates as an Employment Business and Agency
Sep 09, 2016
Customer Service/ Call Handler
Glasgow
ASAP
£10.81 per hour
Syntax Consultancy have a requirement for a Customer Service/ Call Handler to be based in Glasgow for an ongoing contract. This would be to start ASAP.
We`re looking for candidates with a strong customer focus skills, and previous IT background or experience within a helpdesk environment. Full training will be provided.
Key skills and experience:
- Excellent communication skills
- 1st line service desk experience
- Strong IT knowledge and experience in a phone based role.
- Good keyboard skills
- Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
- Organised and self-motivated
The role includes:
- Being the first point of contact for customers calling and answering general enquiries calls.
- Customer handling and problem solving
- Escalating calls to relevant teams/departments
- Logging calls and making bookings.
- Providing competent 1st line IT support to customers over the phone.
- Assist with the day to day ICT maintenance and support in this telephone support based position.
Please email your current CV through for initial consideration to (Email Removed) stating your work availability, and expected daily rate. If your application matches the role`s requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavor to respond to each unsuitable application; however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.
Syntax Consultancy Ltd operates as an Employment Business and Agency
I am currently working closely with an incredible client of mine who is in search of an IT Service Desk Team Leader to come on board and help the IT manager to monitor activities and ensure efficiency on the service desk.
The role is hugely diverse which will include project work, BAU and liaising with the organisations C-Level executives. You will also communicate any IT issues out to the rest of the organisation.
The successful candidate will have excellent communication skills and will be hugely adaptable, they will also ideally have previous experience mentoring and overseeing a busy helpdesk. To be considered you must have the below;
• Excellent communication skills
• Ability to lead a team, with proven previous experience
• Solid knowledge of Active Directory, Exchange, Windows Server 2008 onwards and Windows 7/8/8.1/10
• Previous experience supporting users both face to face and remotely
• Knowledge of cabling and patching methods
• Exposure to software and hardware rollouts
If you feel you have the relevant skills and experience for this position please do send me the latest copy of your CV. Only shortlisted candidates will be contacted due to the volume of applicants
Sep 09, 2016
I am currently working closely with an incredible client of mine who is in search of an IT Service Desk Team Leader to come on board and help the IT manager to monitor activities and ensure efficiency on the service desk.
The role is hugely diverse which will include project work, BAU and liaising with the organisations C-Level executives. You will also communicate any IT issues out to the rest of the organisation.
The successful candidate will have excellent communication skills and will be hugely adaptable, they will also ideally have previous experience mentoring and overseeing a busy helpdesk. To be considered you must have the below;
• Excellent communication skills
• Ability to lead a team, with proven previous experience
• Solid knowledge of Active Directory, Exchange, Windows Server 2008 onwards and Windows 7/8/8.1/10
• Previous experience supporting users both face to face and remotely
• Knowledge of cabling and patching methods
• Exposure to software and hardware rollouts
If you feel you have the relevant skills and experience for this position please do send me the latest copy of your CV. Only shortlisted candidates will be contacted due to the volume of applicants
