Lynx are working with a market leading organisation who are seeking a Senior IT Support Engineer to join their team. The Senior IT Support Engineer needs to be in a role that has direct reports or someone that is striving to that type of position. Essential Skills & Experience for the IT Support Engineer: Minimum of 4 - 5 years in a Helpdesk role Strong Office 365 experience Microsoft Azure knowledge Active Directory experience Networking exposure (DHCP, DNS, GPO) If you would be interested in the Senior IT Support Engineer role, or you know of someone who would then please get in touch.
Feb 06, 2023
Full time
Lynx are working with a market leading organisation who are seeking a Senior IT Support Engineer to join their team. The Senior IT Support Engineer needs to be in a role that has direct reports or someone that is striving to that type of position. Essential Skills & Experience for the IT Support Engineer: Minimum of 4 - 5 years in a Helpdesk role Strong Office 365 experience Microsoft Azure knowledge Active Directory experience Networking exposure (DHCP, DNS, GPO) If you would be interested in the Senior IT Support Engineer role, or you know of someone who would then please get in touch.
2nd Line Support Job Title: 2nd Line Support Location: Bristol Salary: £30,000 - £35,000 2nd Line | Incident Management | Problem Management | SQL | ITIL | Tank Recruitment are now looking to recruit a 2nd Line Engineer for a leading defence company that provides a comprehensive range of Managed Services, SaaS, support, delivering software and hardware solutions through to small, medium and large organisations in the defence industry The company's primary focus is to provide an exceptional service to customers and operate as an SME in their field, this is constantly achieved through the drive and determination of their well established and highly technical employees. In turn employees are offered fantastic career progression and development opportunities through internal promotions and brilliant training. The position would suit a 2nd Line Support that has experience working in a Service Desk Environment, has a passion for IT and is eligible for SC Clearance. In this role you will gain SC Clearance and BPSS and will work within a SC Cleared environment working doing top secret tasks once your clearance has been accepted. Key Responsibility Areas Manage Support Tickets Incident Management - responsible for diagnosis and fixing of faults Respond to monitoring alerts Support the Helpdesk Management Team Provide 2nd Line Support Monitor and adhere to SLAs Required Skills Eligibility to gain SC clearance Minimum 1 Year in a customer support, technical or appropriate service based role. ITIL Foundation or ITIL Exposure Familiar with helpdesk software Oracle/SQL Database knowledge (Desirable) For more information on this role please give Owen a call and send through your most updated CV
Feb 06, 2023
Full time
2nd Line Support Job Title: 2nd Line Support Location: Bristol Salary: £30,000 - £35,000 2nd Line | Incident Management | Problem Management | SQL | ITIL | Tank Recruitment are now looking to recruit a 2nd Line Engineer for a leading defence company that provides a comprehensive range of Managed Services, SaaS, support, delivering software and hardware solutions through to small, medium and large organisations in the defence industry The company's primary focus is to provide an exceptional service to customers and operate as an SME in their field, this is constantly achieved through the drive and determination of their well established and highly technical employees. In turn employees are offered fantastic career progression and development opportunities through internal promotions and brilliant training. The position would suit a 2nd Line Support that has experience working in a Service Desk Environment, has a passion for IT and is eligible for SC Clearance. In this role you will gain SC Clearance and BPSS and will work within a SC Cleared environment working doing top secret tasks once your clearance has been accepted. Key Responsibility Areas Manage Support Tickets Incident Management - responsible for diagnosis and fixing of faults Respond to monitoring alerts Support the Helpdesk Management Team Provide 2nd Line Support Monitor and adhere to SLAs Required Skills Eligibility to gain SC clearance Minimum 1 Year in a customer support, technical or appropriate service based role. ITIL Foundation or ITIL Exposure Familiar with helpdesk software Oracle/SQL Database knowledge (Desirable) For more information on this role please give Owen a call and send through your most updated CV
Application Support Helpdesk is a key role in the Business Solutions team ensuring all users and application issues are recorded and responded. You will also work with IT Helpdesk team as required, to provide consistent application support and database administration. Additionally, you will support IT Roadmap projects as required. Responsibilities - Manage, respond and administer all 1st & 2nd line enquiries on Application Helpdesk Database administration tasks for CRMs weekly/monthly & quarterly Ad-hoc database administration tasks for CRMs to ensure data integrity Technologies - O365 CRM databases Advanced Excel skills ideally
Feb 06, 2023
Full time
Application Support Helpdesk is a key role in the Business Solutions team ensuring all users and application issues are recorded and responded. You will also work with IT Helpdesk team as required, to provide consistent application support and database administration. Additionally, you will support IT Roadmap projects as required. Responsibilities - Manage, respond and administer all 1st & 2nd line enquiries on Application Helpdesk Database administration tasks for CRMs weekly/monthly & quarterly Ad-hoc database administration tasks for CRMs to ensure data integrity Technologies - O365 CRM databases Advanced Excel skills ideally
SAP Support Analyst - Hybrid/Remote Our client is urgently looking for an SAP Support Analyst to join their team on a permanent basis. You will provide helpdesk assistance to our SAP Business One users. Quickly, professionally, and efficiently processing support tickets raised through the helpdesk system resolving issues and referring onward to specialists where required. Please note, this is a Hybrid working role with ideally 3 days in the office. For exceptional candidates, there may be a case to be remote-based with occasional travel to the office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid/remote working, training and upskilling onto newer technologies as well as many more perks! SAP Support Analyst - Key Skills: General knowledge of business practices Logical problem-solving abilities An ability to understand internal systems and adhere to processes SAP B1 experience is desirable (preferably SAP B1 Certified) MS SQL administration experience Experience work with HANA databases is required Strong technical skills in supporting of SAP B1 system in a Windows and Linux environment Knowledge of SQL query writing Crystal Reports experience Boyum Usability Pack experience preferable SAP Support Analyst - Hybrid/Remote Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Feb 06, 2023
Full time
SAP Support Analyst - Hybrid/Remote Our client is urgently looking for an SAP Support Analyst to join their team on a permanent basis. You will provide helpdesk assistance to our SAP Business One users. Quickly, professionally, and efficiently processing support tickets raised through the helpdesk system resolving issues and referring onward to specialists where required. Please note, this is a Hybrid working role with ideally 3 days in the office. For exceptional candidates, there may be a case to be remote-based with occasional travel to the office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid/remote working, training and upskilling onto newer technologies as well as many more perks! SAP Support Analyst - Key Skills: General knowledge of business practices Logical problem-solving abilities An ability to understand internal systems and adhere to processes SAP B1 experience is desirable (preferably SAP B1 Certified) MS SQL administration experience Experience work with HANA databases is required Strong technical skills in supporting of SAP B1 system in a Windows and Linux environment Knowledge of SQL query writing Crystal Reports experience Boyum Usability Pack experience preferable SAP Support Analyst - Hybrid/Remote Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Wintel Administrator; Microsoft Server; VM Ware Contract Role £17.72 - £30 per hour 9 - 5:30pm To start ASAP until 05/01/2024Your new companyOur client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.Your new role The Wintel Administration role will involve supporting day-to-day activities across the Windows/Intel Server infrastructure. This will involve general sysadmin duties - system monitoring, maintenance and on-going support. Installation and configuration of server operating systems. Problem diagnosis, resolution and root cause analysis on all aspects of the Windows Server environment. Tier 2 and 3 troubleshooting of Microsoft server operating systems, hardware, and supported services and applications. Routine systems monitoring, administration, adjustments and upgrades to Wintel servers Deep Understanding of Windows Fundamentals & VMware and DC concepts Knowledge and experience in VMware Virtualisation technology. Producing and maintaining system documentation throughout the asset lifecycle. Diagnosing and performance tuning systems on an ongoing basis. Maintaining and implementing OS upgrades and security patches. Implementing monitoring tools to maintain real time and historical reporting on server metrics. Supporting Backup and Recovery systems and Disaster Preparedness environment. Complying with defined change control process. Evaluating, recommending, and/or implementing new technology. Providing accurate and timely documentation of work progress using Assyst helpdesk system. Ensuring successful resolution of work within established service levels and with high quality of service. Available for On Call Rota 1 in 3 2 days WFH once up to speed Mobile role between 2 sites What you'll get in returnWell-established onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisationWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 06, 2023
Full time
Wintel Administrator; Microsoft Server; VM Ware Contract Role £17.72 - £30 per hour 9 - 5:30pm To start ASAP until 05/01/2024Your new companyOur client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.Your new role The Wintel Administration role will involve supporting day-to-day activities across the Windows/Intel Server infrastructure. This will involve general sysadmin duties - system monitoring, maintenance and on-going support. Installation and configuration of server operating systems. Problem diagnosis, resolution and root cause analysis on all aspects of the Windows Server environment. Tier 2 and 3 troubleshooting of Microsoft server operating systems, hardware, and supported services and applications. Routine systems monitoring, administration, adjustments and upgrades to Wintel servers Deep Understanding of Windows Fundamentals & VMware and DC concepts Knowledge and experience in VMware Virtualisation technology. Producing and maintaining system documentation throughout the asset lifecycle. Diagnosing and performance tuning systems on an ongoing basis. Maintaining and implementing OS upgrades and security patches. Implementing monitoring tools to maintain real time and historical reporting on server metrics. Supporting Backup and Recovery systems and Disaster Preparedness environment. Complying with defined change control process. Evaluating, recommending, and/or implementing new technology. Providing accurate and timely documentation of work progress using Assyst helpdesk system. Ensuring successful resolution of work within established service levels and with high quality of service. Available for On Call Rota 1 in 3 2 days WFH once up to speed Mobile role between 2 sites What you'll get in returnWell-established onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisationWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Milton Keynes, Buckinghamshire. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like the BBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £16,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Feb 06, 2023
Full time
Apprentices are in demand. Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Milton Keynes, Buckinghamshire. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like the BBC, Barclays, Vodafone, Fujitsu and British Airways. As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you. You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £16,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Employer description: As the UKs largest independent travel agent, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. From its inception, the business expanded steadily with shops cropping up across the north-east. In 1990, the first Hays Travel call centre opened, and in 1995 the Hays Travel Independence Group was formed a consortium of independent travel retailers retaining their own independence and branding, but benefitting from Hays Travel s buying power, technology, and back office functions. Overview: An exciting apprenticeship opportunity is now available to join our IT department based in Sunderland, working in our busy IT department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone. (Your salary will increase to 19K once you finish your apprenticeship.) Key Responsibilities: Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues Supported rollout and management of new software and upgrades/patches Management of Active Directory Users & Computers & associated technologies The provision and monitoring of Antivirus protection and the removal of threats Email account management supporting Office 365, POP3, SMTP & IMAP protocols General: To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures including Health and Safety To treat all employees, customer and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved. What we are looking for: Capabilities and skills: Personable telephone manner delivering excellent customer service Ability to effectively communicate to all levels of staff Ability to work to strict deadlines Focused & able to work competently alone or within a team Ability to act on own initiative and prioritise workload with confidence in your own decision making Willingness to learn new software applications and processes Able to apply an analytical thought process & adapt troubleshooting accordingly Technical skills required: Hand on experience of Microsoft Windows 10 and Microsoft Office Products A basic understanding of Microsoft based networking technologies is required, such as TCP/IP, DHCP, and DNS etc. A good understanding of ICT hardware & software troubleshooting Experience required: Experience in an IT helpdesk role is desirable but not a necessity Further on the job training will be provided to the right candidate. Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE s (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Working week: Monday - Friday, 9am - 5:30pm. 37.5 hours per week. Salary: The salary for the apprentices will fall under the Apprenticeship National Minimum Wage, and will jump up to NMW for age after 1 year of service. Future prospects: Upon successful completion of the apprenticeship, a permanent role will be offered. Important Information: QA s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive year.
Feb 06, 2023
Full time
Employer description: As the UKs largest independent travel agent, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. From its inception, the business expanded steadily with shops cropping up across the north-east. In 1990, the first Hays Travel call centre opened, and in 1995 the Hays Travel Independence Group was formed a consortium of independent travel retailers retaining their own independence and branding, but benefitting from Hays Travel s buying power, technology, and back office functions. Overview: An exciting apprenticeship opportunity is now available to join our IT department based in Sunderland, working in our busy IT department supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone. (Your salary will increase to 19K once you finish your apprenticeship.) Key Responsibilities: Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues Supported rollout and management of new software and upgrades/patches Management of Active Directory Users & Computers & associated technologies The provision and monitoring of Antivirus protection and the removal of threats Email account management supporting Office 365, POP3, SMTP & IMAP protocols General: To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures including Health and Safety To treat all employees, customer and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved. What we are looking for: Capabilities and skills: Personable telephone manner delivering excellent customer service Ability to effectively communicate to all levels of staff Ability to work to strict deadlines Focused & able to work competently alone or within a team Ability to act on own initiative and prioritise workload with confidence in your own decision making Willingness to learn new software applications and processes Able to apply an analytical thought process & adapt troubleshooting accordingly Technical skills required: Hand on experience of Microsoft Windows 10 and Microsoft Office Products A basic understanding of Microsoft based networking technologies is required, such as TCP/IP, DHCP, and DNS etc. A good understanding of ICT hardware & software troubleshooting Experience required: Experience in an IT helpdesk role is desirable but not a necessity Further on the job training will be provided to the right candidate. Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE s (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Working week: Monday - Friday, 9am - 5:30pm. 37.5 hours per week. Salary: The salary for the apprentices will fall under the Apprenticeship National Minimum Wage, and will jump up to NMW for age after 1 year of service. Future prospects: Upon successful completion of the apprenticeship, a permanent role will be offered. Important Information: QA s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive year.
IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS
Feb 06, 2023
Full time
IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS
IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS
Feb 06, 2023
Full time
IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS
A fantastic opportunity to start your career with a company who are truly committed to your learning and development!This role with Escone Solutions is an excellent opportunity for a positive team player to take their first step in a career in finance while gaining valuable experience in digital administration. You will gain a Digital Applications apprenticeship with Escone Solutions, a business application support provider who provide forward thinking solutions to their clients. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. The small, friendly and supportive team is the perfect environment to grow your skills and learn all about digital administration in an office. Escone Solutions has supported numerous past apprentices, the majority of which are still in the business. As a company, they are fully committed to supporting the growth and development of their apprentices and are keen to support further training throughout your career. About Escone Solutions Escone Solutions provide services, support and solutions to their clients, mainly with their business and financial systems. They pride themselves in providing their clients with a first class service and supporting their employees with their family Solutions are committed to supporting their staff to be the best that they can be and have created a 'family' like culture with their employees. They fully support apprenticeship programmes and have supported numerous apprenticeships in the past, the majority of which have stayed with the company in various more senior roles. Escone Solutions are committed to their team and will support further learning and development.Potential for the right candidate to move to a permanent position within the business and complete further industry specific training. Frequent salary reviews will be in place. Benefits: Salary - £13,000 per annum, With regular salary reviews Mon-Fri, 9am-5pm Company Pension Free Onsite Parking Family Culture Further Industry Secific Training Charitable Initiatives Interested? Apply Today! Key Responsibilities: Assist with all aspects of client support Communicate with clients via various channels Internal communications via Microsoft Office, Excel and Outlook Work with Helpdesk to manage client tickets Assisting to ensure all client deadlines are met Gathering data for monthly reports Creating monthly data reports using Microsoft Office tools for both internal and external use Provide delivery support for clients, assisting with issue resolution through internal CRR systems Escone Assist What We Are Looking For: Knowledge /interest of basic finance due to the nature of the software supported Excellent communicator both face to face and via digital channels Good standard of written work and documents Team player Driven and self-motivated Professional manner Ability to multi-task Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled ;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Feb 05, 2023
Full time
A fantastic opportunity to start your career with a company who are truly committed to your learning and development!This role with Escone Solutions is an excellent opportunity for a positive team player to take their first step in a career in finance while gaining valuable experience in digital administration. You will gain a Digital Applications apprenticeship with Escone Solutions, a business application support provider who provide forward thinking solutions to their clients. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. The small, friendly and supportive team is the perfect environment to grow your skills and learn all about digital administration in an office. Escone Solutions has supported numerous past apprentices, the majority of which are still in the business. As a company, they are fully committed to supporting the growth and development of their apprentices and are keen to support further training throughout your career. About Escone Solutions Escone Solutions provide services, support and solutions to their clients, mainly with their business and financial systems. They pride themselves in providing their clients with a first class service and supporting their employees with their family Solutions are committed to supporting their staff to be the best that they can be and have created a 'family' like culture with their employees. They fully support apprenticeship programmes and have supported numerous apprenticeships in the past, the majority of which have stayed with the company in various more senior roles. Escone Solutions are committed to their team and will support further learning and development.Potential for the right candidate to move to a permanent position within the business and complete further industry specific training. Frequent salary reviews will be in place. Benefits: Salary - £13,000 per annum, With regular salary reviews Mon-Fri, 9am-5pm Company Pension Free Onsite Parking Family Culture Further Industry Secific Training Charitable Initiatives Interested? Apply Today! Key Responsibilities: Assist with all aspects of client support Communicate with clients via various channels Internal communications via Microsoft Office, Excel and Outlook Work with Helpdesk to manage client tickets Assisting to ensure all client deadlines are met Gathering data for monthly reports Creating monthly data reports using Microsoft Office tools for both internal and external use Provide delivery support for clients, assisting with issue resolution through internal CRR systems Escone Assist What We Are Looking For: Knowledge /interest of basic finance due to the nature of the software supported Excellent communicator both face to face and via digital channels Good standard of written work and documents Team player Driven and self-motivated Professional manner Ability to multi-task Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled ;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Employer description: Blue Footprint started in 2005 in the cathedral city of Lichfield as a partnership between a computer repair shop and a software development ;Since then, they've evolved into an established IT support company and managed service provider to small and medium sized organisations across the ;Having grown organically through customer referrals, Blue Footprint put this down success down to their strong customer focussed, friendly ;The long serving team with a combined industry experience of 70 plus years are the heart of their company and their enthusiasm for technology has never dulled. Blue Footprint enjoy nothing more than providing innovative services and solutions that have tangible benefits to their ; Overview: The number one goal of everyone in our team is to make their Clients exceptionally happy. The IT Helpdesk Engineer Apprentice plays an important role in making sure that ;The IT Helpdesk Engineer apprentice handles the first level support requests that come in from the ;They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the ;When help is needed, the IT Helpdesk Engineer Apprentice can get help from or escalate issues to other members in Service Delivery ; Responsibilities & Tasks: Providing a first point of contact for customers through the helpdesk, be that via phone, email or ticket Delight clients with a friendly, quick and helpful experience Provide basic remote troubleshooting Use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process From time to time, the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise, you may be required to help with project delivery Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the Service Delivery Manager and Clients Follow the schedule provided by the Service Delivery Manager Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Undertake other duties as required by the Service Delivery Manager Skills & Attributes: A love of (and ability to) solve problems & challenges Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and English IT literate - Advanced user level A deep desire to deliver an amazing client experience The ability to keep up with & adapt to the fast-paced IT world Preferred, not essential: Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Working week: 40 per ; Salary: £12,000 - £15,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Feb 05, 2023
Full time
Employer description: Blue Footprint started in 2005 in the cathedral city of Lichfield as a partnership between a computer repair shop and a software development ;Since then, they've evolved into an established IT support company and managed service provider to small and medium sized organisations across the ;Having grown organically through customer referrals, Blue Footprint put this down success down to their strong customer focussed, friendly ;The long serving team with a combined industry experience of 70 plus years are the heart of their company and their enthusiasm for technology has never dulled. Blue Footprint enjoy nothing more than providing innovative services and solutions that have tangible benefits to their ; Overview: The number one goal of everyone in our team is to make their Clients exceptionally happy. The IT Helpdesk Engineer Apprentice plays an important role in making sure that ;The IT Helpdesk Engineer apprentice handles the first level support requests that come in from the ;They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the ;When help is needed, the IT Helpdesk Engineer Apprentice can get help from or escalate issues to other members in Service Delivery ; Responsibilities & Tasks: Providing a first point of contact for customers through the helpdesk, be that via phone, email or ticket Delight clients with a friendly, quick and helpful experience Provide basic remote troubleshooting Use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process From time to time, the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise, you may be required to help with project delivery Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the Service Delivery Manager and Clients Follow the schedule provided by the Service Delivery Manager Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Undertake other duties as required by the Service Delivery Manager Skills & Attributes: A love of (and ability to) solve problems & challenges Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and English IT literate - Advanced user level A deep desire to deliver an amazing client experience The ability to keep up with & adapt to the fast-paced IT world Preferred, not essential: Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Working week: 40 per ; Salary: £12,000 - £15,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Employer description: Sapphire Utility Solutions has quickly become a trusted name in the utility, transport and highways sectors, known for our capabilities in delivering innovative solutions to meet and exceed the needs of our ;We work behind the scenes, maintaining the water, wastewater and gas utilities that most of us take for granted. Put simply, we are maintaining today, for your ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist ; The Role: The Apprentice Business Support Technician plays an important communication focused role, by processing the support requests that come in from our customers, via phone and email, turning these requests into Helpdesk Cases (AKA support tickets). This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but not limited to) Microsoft products and ; Salary: £12,000 per annum, with guaranteed salary increase to £18,500 after 12 ; Key responsibilities: The IT Technician will be the onsite contact for any end user support that requires a physical presence, the initial triage will be completed by an external helpdesk. Installing, configuring and maintaining software and hardware components of computer and network systems. Diagnosing and troubleshooting software & hardware issues, escalating where necessary. Ensuring the security of client and server computers by ensuring antivirus, security patches and policies are adhered to. Maintaining and updating technical documentation regularly. Auditing devices and licensing to ensure accurate records are maintained. Testing new hardware and software before full-scale installation. Assisting with any project related ; What we are looking for: Skills and qualities: Flexible, pro-active approach with 'hands on' approach Good communication skills Basic understanding of PC hardware set-up Strong knowledge of Microsoft Office and Windows 10 Ability to work in a team Any exposure to Windows Server and Networking would be desirable Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Benefits: This is a fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers) A proactive approach to ongoing training to help you develop life-long skills The opportunity to work in a pleasant location with good public transport links £12,000 base salary with plenty of room for salary increases / progression opportunities Free parking on-site, if you drive and have your own transport A generous holiday allowance Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.TNPRIORITY
Feb 05, 2023
Full time
Employer description: Sapphire Utility Solutions has quickly become a trusted name in the utility, transport and highways sectors, known for our capabilities in delivering innovative solutions to meet and exceed the needs of our ;We work behind the scenes, maintaining the water, wastewater and gas utilities that most of us take for granted. Put simply, we are maintaining today, for your ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist ; The Role: The Apprentice Business Support Technician plays an important communication focused role, by processing the support requests that come in from our customers, via phone and email, turning these requests into Helpdesk Cases (AKA support tickets). This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but not limited to) Microsoft products and ; Salary: £12,000 per annum, with guaranteed salary increase to £18,500 after 12 ; Key responsibilities: The IT Technician will be the onsite contact for any end user support that requires a physical presence, the initial triage will be completed by an external helpdesk. Installing, configuring and maintaining software and hardware components of computer and network systems. Diagnosing and troubleshooting software & hardware issues, escalating where necessary. Ensuring the security of client and server computers by ensuring antivirus, security patches and policies are adhered to. Maintaining and updating technical documentation regularly. Auditing devices and licensing to ensure accurate records are maintained. Testing new hardware and software before full-scale installation. Assisting with any project related ; What we are looking for: Skills and qualities: Flexible, pro-active approach with 'hands on' approach Good communication skills Basic understanding of PC hardware set-up Strong knowledge of Microsoft Office and Windows 10 Ability to work in a team Any exposure to Windows Server and Networking would be desirable Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Benefits: This is a fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers) A proactive approach to ongoing training to help you develop life-long skills The opportunity to work in a pleasant location with good public transport links £12,000 base salary with plenty of room for salary increases / progression opportunities Free parking on-site, if you drive and have your own transport A generous holiday allowance Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.TNPRIORITY
Tired of the antisocial hours of Retail and Hospitality ? Want a new work life Balance in 2023 ? If you have love a varied day and have strong multi-tasking ability - apply today for this immediate start role ! Superb opportunity for a Helpdesk Co-ordinator -Mon- Friday, Central Cambridge. Due to continued and sustained growth My 40 year established Market leading Central Cambridge Client, are looking to recruit a Helpdesk Administrator to effectively focus on customer satisfaction. My Client owes their huge success to talented and committed employees, keeping Innovation and Customer Service at the forefront of whatever they do and by adding transparent and measurable value. Responsible to: Helpdesk Supervisor Responsible for: None Liaison with: Clients, Engineers, Internal Helpdesk Team, Internal Management. Main Tasks of Job: • To administrate both 'Reactive Maintenance' and 'Small Works' projects to meet contract requirements.• To log, assign and manage direct workforce and sub-contractors under various 'Reactive Maintenance' and 'Small Works' contracts and timescale criteria• Produce and monitor weekly client reports and internal control documents to meet customer requirements.• To update client open call reports from customer helpdesk as required.• To manage, update and liaise with existing and new clients.• To cost 'Reactive Maintenance' and 'Small Works' jobs and enter onto client valuations.• To process and upload supplier invoices and engineer timesheets as required on a weekly basis.• Answering of telephones and logging call details.• Provide holiday cover within the team.• To undertake any other general administration duties and any other tasks required. Skills and Abilities: • Previous experience working in a customer service environment with a positive approach.• Must be competent with Microsoft Office (Excel/Word).• Must have excellent written and oral communication skills.• Must be proactive and able to work independently and as part of a busy team.
Feb 05, 2023
Full time
Tired of the antisocial hours of Retail and Hospitality ? Want a new work life Balance in 2023 ? If you have love a varied day and have strong multi-tasking ability - apply today for this immediate start role ! Superb opportunity for a Helpdesk Co-ordinator -Mon- Friday, Central Cambridge. Due to continued and sustained growth My 40 year established Market leading Central Cambridge Client, are looking to recruit a Helpdesk Administrator to effectively focus on customer satisfaction. My Client owes their huge success to talented and committed employees, keeping Innovation and Customer Service at the forefront of whatever they do and by adding transparent and measurable value. Responsible to: Helpdesk Supervisor Responsible for: None Liaison with: Clients, Engineers, Internal Helpdesk Team, Internal Management. Main Tasks of Job: • To administrate both 'Reactive Maintenance' and 'Small Works' projects to meet contract requirements.• To log, assign and manage direct workforce and sub-contractors under various 'Reactive Maintenance' and 'Small Works' contracts and timescale criteria• Produce and monitor weekly client reports and internal control documents to meet customer requirements.• To update client open call reports from customer helpdesk as required.• To manage, update and liaise with existing and new clients.• To cost 'Reactive Maintenance' and 'Small Works' jobs and enter onto client valuations.• To process and upload supplier invoices and engineer timesheets as required on a weekly basis.• Answering of telephones and logging call details.• Provide holiday cover within the team.• To undertake any other general administration duties and any other tasks required. Skills and Abilities: • Previous experience working in a customer service environment with a positive approach.• Must be competent with Microsoft Office (Excel/Word).• Must have excellent written and oral communication skills.• Must be proactive and able to work independently and as part of a busy team.
CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. To act as the Lead Shift Engineer consisting of a team of 2 and to attend & complete Planned Maintenance and related reactive and chargeable works for the NHS Trust. This role will form part of the CBRE Team who provide first line support for all reactive calls reported by the staff on site. CBRE provide 24/7 service delivery support for the site for all M&E Services. The Helpdesk is also managed through CBRE Helpdesk Co-ordinators based on site with the use of Concept PDA System. Key Responsibilities Line Management responsibility for the Engineering Team To provide technical and operational support and advice to the engineering team Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively Ensuring planned maintenance services are scheduled and completed on time Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready Managing client/end user escalations and queries Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect To ensure that significant operational events and impacts to bed spaces are communicated to the NHS Trust client, Site Nurse Practitioner, Site Director and CBRE Management within 1 hour of the event being reported/attended Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance Conduct preventative maintenance and fault diagnosis and manage the corrective action and reports/quotations required Support and facilitate technical sub-contractors during planned or reactive service visits and minor works while ensuring they confirm to the site procedures and agreed risk assessments & method statements Responsibility of completion of works orders within their Service Level Agreements Undertake daily plant walk rounds to note and proactively repair any defects and to maintain plant rooms in a clean, tidy and safe condition Manage, rectify and record defects through the helpdesk to ensure SLA Timeframes are always met Provide rapid and effective response to customer and helpdesk requirements Review RAMS (Risk Assessments and Method Statements) and sub-contractor competencies before work permits are authorised Escalate any issue that would affect the availability, health and safety and security of the site Ensure compliance with Health and Safety requirements Adhere to all current company policies and procedures and to take an active approach in continuous improvement of these procedures Ensure full shift report is completed for handover to oncoming shift To provide support to the wider CBRE Engineering Team in the event of an emergency call To support in providing cost information for chargeable Electrical/Mechanical and Plumbing works on site Attend training scheduled by the Management Team (E-Learning and role/site specific courses) Provide regular hazard reporting for the site on a weekly basis Person Specification/Requirements Experience of working within an NHS or Healthcare environment would be advantageous Demonstrable experience within a similar role Excellent interpersonal skills with the ability to communicate with people of all levels of seniority Served a full Technical Apprenticeship and hold a technical qualification such as Electrical Engineering/Mechanical Engineering (C&G, HNC, ONC, etc) Qualifications related to Steam and Pressure Systems would be advantageous Demonstrate thorough knowledge of all building services; particularly A/C and BMS Demonstrate previous experience in fault finding with various systems (mechanical & Electrical) Ability to fault find on both Mechanical and Electrical Plant and Equipment Demonstrate knowledge of L8 Compliance Diligent and pro-active Ability to prioritise and act on own initiative. Excellent organisational skills and exceptional attention to detail. A flexible approach to work with a willingness to travel would be essential EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Feb 05, 2023
Full time
CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. To act as the Lead Shift Engineer consisting of a team of 2 and to attend & complete Planned Maintenance and related reactive and chargeable works for the NHS Trust. This role will form part of the CBRE Team who provide first line support for all reactive calls reported by the staff on site. CBRE provide 24/7 service delivery support for the site for all M&E Services. The Helpdesk is also managed through CBRE Helpdesk Co-ordinators based on site with the use of Concept PDA System. Key Responsibilities Line Management responsibility for the Engineering Team To provide technical and operational support and advice to the engineering team Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively Ensuring planned maintenance services are scheduled and completed on time Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready Managing client/end user escalations and queries Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect To ensure that significant operational events and impacts to bed spaces are communicated to the NHS Trust client, Site Nurse Practitioner, Site Director and CBRE Management within 1 hour of the event being reported/attended Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance Conduct preventative maintenance and fault diagnosis and manage the corrective action and reports/quotations required Support and facilitate technical sub-contractors during planned or reactive service visits and minor works while ensuring they confirm to the site procedures and agreed risk assessments & method statements Responsibility of completion of works orders within their Service Level Agreements Undertake daily plant walk rounds to note and proactively repair any defects and to maintain plant rooms in a clean, tidy and safe condition Manage, rectify and record defects through the helpdesk to ensure SLA Timeframes are always met Provide rapid and effective response to customer and helpdesk requirements Review RAMS (Risk Assessments and Method Statements) and sub-contractor competencies before work permits are authorised Escalate any issue that would affect the availability, health and safety and security of the site Ensure compliance with Health and Safety requirements Adhere to all current company policies and procedures and to take an active approach in continuous improvement of these procedures Ensure full shift report is completed for handover to oncoming shift To provide support to the wider CBRE Engineering Team in the event of an emergency call To support in providing cost information for chargeable Electrical/Mechanical and Plumbing works on site Attend training scheduled by the Management Team (E-Learning and role/site specific courses) Provide regular hazard reporting for the site on a weekly basis Person Specification/Requirements Experience of working within an NHS or Healthcare environment would be advantageous Demonstrable experience within a similar role Excellent interpersonal skills with the ability to communicate with people of all levels of seniority Served a full Technical Apprenticeship and hold a technical qualification such as Electrical Engineering/Mechanical Engineering (C&G, HNC, ONC, etc) Qualifications related to Steam and Pressure Systems would be advantageous Demonstrate thorough knowledge of all building services; particularly A/C and BMS Demonstrate previous experience in fault finding with various systems (mechanical & Electrical) Ability to fault find on both Mechanical and Electrical Plant and Equipment Demonstrate knowledge of L8 Compliance Diligent and pro-active Ability to prioritise and act on own initiative. Excellent organisational skills and exceptional attention to detail. A flexible approach to work with a willingness to travel would be essential EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit a LEAD ICT SUPPORT ENGINEER to their team. The LEAD ICT SUPPORT ENGINEER will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputising for the ICT Manager when required. The ideal candidate will have at least 5 years' experience in a IT Support based role, as well as experience of supervising a team and be familiar with supporting AD, GPO, DNS, DHCP, Network Infrastructure, Microsoft 365 and Azure. SALARY & BENEFITS Full time, permanent role Base salary £30,151 per annum Monday to Friday 8am - 4pm (3.30pm finish on Friday) 25 days annual leave, plus bank holidays Secure on-site parking Governors focused on Staff wellbeing Supportive of flexible working Social activities e.g. Friday after school football, staff choir, staff book group & running club THE JOB Manage and Maintain Administrative Systems - Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365). Manage and Maintain Network Infrastructure - including and not limited to Wired and Wireless Networks and associated connected devices. Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate 'housekeeping' tasks are implemented this includes upgrades to hardware and software Installation of desktop, server, network and multimedia hardware and software. Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment. Ensure minimal downtime and inconvenience to staff and students. Carry out, out-of-hours maintenance including upgrades and housekeeping as required. Providing IT support is available at parent's evenings, productions, open evenings etc. as required. Ensure security of the network and embed best practice for safe use of IT across school Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements Ensure efficient deployment of computer hardware around school in line with school policy. To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR. Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan To embed, monitor and look to continuously develop the school's IT Helpdesk system and other reporting channels. Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required. Maintain an inventory of all school's hardware and software, including a record of renewal dates. Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required. Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.
Feb 04, 2023
Full time
Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit a LEAD ICT SUPPORT ENGINEER to their team. The LEAD ICT SUPPORT ENGINEER will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputising for the ICT Manager when required. The ideal candidate will have at least 5 years' experience in a IT Support based role, as well as experience of supervising a team and be familiar with supporting AD, GPO, DNS, DHCP, Network Infrastructure, Microsoft 365 and Azure. SALARY & BENEFITS Full time, permanent role Base salary £30,151 per annum Monday to Friday 8am - 4pm (3.30pm finish on Friday) 25 days annual leave, plus bank holidays Secure on-site parking Governors focused on Staff wellbeing Supportive of flexible working Social activities e.g. Friday after school football, staff choir, staff book group & running club THE JOB Manage and Maintain Administrative Systems - Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365). Manage and Maintain Network Infrastructure - including and not limited to Wired and Wireless Networks and associated connected devices. Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate 'housekeeping' tasks are implemented this includes upgrades to hardware and software Installation of desktop, server, network and multimedia hardware and software. Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment. Ensure minimal downtime and inconvenience to staff and students. Carry out, out-of-hours maintenance including upgrades and housekeeping as required. Providing IT support is available at parent's evenings, productions, open evenings etc. as required. Ensure security of the network and embed best practice for safe use of IT across school Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements Ensure efficient deployment of computer hardware around school in line with school policy. To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR. Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan To embed, monitor and look to continuously develop the school's IT Helpdesk system and other reporting channels. Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required. Maintain an inventory of all school's hardware and software, including a record of renewal dates. Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required. Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.
Network Architect £65,000 + 10% bonus Hybrid / Cirencester Our established client specialise in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are looking for a Network Architect to join their dedicated team. As a Network Architect you will influence the direction of the company's technical roadmap, alongside designing and producing scalable, robust, and innovative solutions for a growing customer base. Responsibilities: Lead the network design and architecture on technical aspects of operations and maintenance for existing and proposed customer systems Design and maintain a well-documented network infrastructure and service architecture Evaluate initiatives for alignment with customer network infrastructure and system architectures Develop product shortlists and evaluation criteria and use them in product/service selection Apply Network solutions to and recommend physical Network parameters eg Data Centre: Power, Rack, Cabling and Patching. Support of pre-sales activity. Aid in requirement capture and business analysis to deliver requirements Configuration of solutions for Demo, Proof of Concept, or Pilots to keep up to date with vendor technology Skills/ Experience: The ability to think on your feet, and outside the box The ability to cope under pressure A passion for technology Able to build rapport with customers The ability to work collaboratively across the business Cisco CCNA/CCDA/CCNP/CCDP desirable Benefits: 10% bonus Life insurance Hybrid working On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Feb 04, 2023
Full time
Network Architect £65,000 + 10% bonus Hybrid / Cirencester Our established client specialise in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are looking for a Network Architect to join their dedicated team. As a Network Architect you will influence the direction of the company's technical roadmap, alongside designing and producing scalable, robust, and innovative solutions for a growing customer base. Responsibilities: Lead the network design and architecture on technical aspects of operations and maintenance for existing and proposed customer systems Design and maintain a well-documented network infrastructure and service architecture Evaluate initiatives for alignment with customer network infrastructure and system architectures Develop product shortlists and evaluation criteria and use them in product/service selection Apply Network solutions to and recommend physical Network parameters eg Data Centre: Power, Rack, Cabling and Patching. Support of pre-sales activity. Aid in requirement capture and business analysis to deliver requirements Configuration of solutions for Demo, Proof of Concept, or Pilots to keep up to date with vendor technology Skills/ Experience: The ability to think on your feet, and outside the box The ability to cope under pressure A passion for technology Able to build rapport with customers The ability to work collaboratively across the business Cisco CCNA/CCDA/CCNP/CCDP desirable Benefits: 10% bonus Life insurance Hybrid working On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Role: 1st Line IT Analyst Salary: £24K & Unrivalled Benefits Package Sector: Property / Estate Agent Location: Central London My client, one of London's largest estate agencies is looking for a motivated 1st Line IT Analyst to join their growing team to support a large user base, undertaking a diverse range of responsibilities. The role provides an excellent opportunity to work closely with a close-knit IT team, including the Head of IT and Senior IT Engineers. The perfect candidate will display a strong desire to develop their knowledge and be highly motivated top progress into a more senior position in the future. This role will allow you to expand your skillset as you will gain exposure to many of the newest technologies, such as Azure, Office 365, MDM platforms, and many more. Responsibilities: Act as the first point of contact on the service desk, providing support via telephone, email, or face to face Moving and setting up desks & hardware Using Active Directory and Azure AD to setup new started and process leavers Aid Senior engineers when working on exciting projects Help to support the IT infrastructure, including monitoring the network, cloud platform, etc Provide assistance to the Head of IT to ensure security standards are met Complete administration tasks relating to Office 365 & Azure Technical Requirements Office 365 (Including Outlook, OneDrive, and SharePoint) Active Directory or Azure Active Directory Windows OS Hardware - PC's, laptops, mobile devices, printers Mobile Device Management Networking fundamentals - DNS/DHCP/TCP/IP Strong teamwork skills Excellent communication skills Benefits: 31 Days' Holidays Excellent Progression Plan Formal Training Life Assurance Scheme If you're currently in a stagnant role and are looking to achieve career progression, click APPLY ASAP! Active Directory - Group Policy - Windows - Microsoft - Office 365 - Azure - Hardware - Antivirus - Networking - Helpdesk - IT Support - IT Analyst In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 04, 2023
Full time
Role: 1st Line IT Analyst Salary: £24K & Unrivalled Benefits Package Sector: Property / Estate Agent Location: Central London My client, one of London's largest estate agencies is looking for a motivated 1st Line IT Analyst to join their growing team to support a large user base, undertaking a diverse range of responsibilities. The role provides an excellent opportunity to work closely with a close-knit IT team, including the Head of IT and Senior IT Engineers. The perfect candidate will display a strong desire to develop their knowledge and be highly motivated top progress into a more senior position in the future. This role will allow you to expand your skillset as you will gain exposure to many of the newest technologies, such as Azure, Office 365, MDM platforms, and many more. Responsibilities: Act as the first point of contact on the service desk, providing support via telephone, email, or face to face Moving and setting up desks & hardware Using Active Directory and Azure AD to setup new started and process leavers Aid Senior engineers when working on exciting projects Help to support the IT infrastructure, including monitoring the network, cloud platform, etc Provide assistance to the Head of IT to ensure security standards are met Complete administration tasks relating to Office 365 & Azure Technical Requirements Office 365 (Including Outlook, OneDrive, and SharePoint) Active Directory or Azure Active Directory Windows OS Hardware - PC's, laptops, mobile devices, printers Mobile Device Management Networking fundamentals - DNS/DHCP/TCP/IP Strong teamwork skills Excellent communication skills Benefits: 31 Days' Holidays Excellent Progression Plan Formal Training Life Assurance Scheme If you're currently in a stagnant role and are looking to achieve career progression, click APPLY ASAP! Active Directory - Group Policy - Windows - Microsoft - Office 365 - Azure - Hardware - Antivirus - Networking - Helpdesk - IT Support - IT Analyst In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Desktop Support Engineer Location: City of London Salary: £34,000 + Bonus I am recruiting for Desktop Support Engineer to be based at a national non-profit organisation in Central London. This is a great opportunity for an internal IT engineer or an MSP Engineer to join an international IT team and work with colleagues at a variety of levels on highly technical projects and infrastructure support.You will provide helpdesk and deskside support to over 1500 users in the London Office, with users requiring support on both Mac & Windows Hardware. Overview of Role: You will be based in the London Office of an international charity, delivering exceptional IT Support Working on tickets and service requests, and being available at first hand to provide Mac & Windows Desktop Support You will be the main point of escalation for end users and key stakeholders via Teams, Email, Phone and Face2Face You will liaise with 3rd Party Suppliers Key Skills Required: Provide outstanding customer & client service experience Excellent Communication, interpersonal and relationship building skills Knowledge and understanding of best practice frameworks for the delivery of IT systems Technical Requirements: Windows 10 Operating Systems Support Mac OS Desktop Support SCCM Deployment JAMF Experience Windows Remote Desktop Services Extra bonus if you have experience with Jira What You Get in Return: Competitive Salary of up to £34,000 (DOE) Flexible Working Available Huge Benefits Package Clear Progression Plan Extra Training & Certifications Interviews & Next Steps Please APPLY IMMEDIATELY to be considered for this role - It is a one stage teams' interview, if successful you will be offered the role immediately following. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 04, 2023
Full time
Role: Desktop Support Engineer Location: City of London Salary: £34,000 + Bonus I am recruiting for Desktop Support Engineer to be based at a national non-profit organisation in Central London. This is a great opportunity for an internal IT engineer or an MSP Engineer to join an international IT team and work with colleagues at a variety of levels on highly technical projects and infrastructure support.You will provide helpdesk and deskside support to over 1500 users in the London Office, with users requiring support on both Mac & Windows Hardware. Overview of Role: You will be based in the London Office of an international charity, delivering exceptional IT Support Working on tickets and service requests, and being available at first hand to provide Mac & Windows Desktop Support You will be the main point of escalation for end users and key stakeholders via Teams, Email, Phone and Face2Face You will liaise with 3rd Party Suppliers Key Skills Required: Provide outstanding customer & client service experience Excellent Communication, interpersonal and relationship building skills Knowledge and understanding of best practice frameworks for the delivery of IT systems Technical Requirements: Windows 10 Operating Systems Support Mac OS Desktop Support SCCM Deployment JAMF Experience Windows Remote Desktop Services Extra bonus if you have experience with Jira What You Get in Return: Competitive Salary of up to £34,000 (DOE) Flexible Working Available Huge Benefits Package Clear Progression Plan Extra Training & Certifications Interviews & Next Steps Please APPLY IMMEDIATELY to be considered for this role - It is a one stage teams' interview, if successful you will be offered the role immediately following. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Help Desk Administrator - Paying up to £33K I'm currently recruiting for a Help Desk Administrator to join a great team, based in Central London. The role offers up to £33K working for a leading Facilities Management company. Benefits: Opportunity to work for one of the city's leading companies Great company benefits Monday to Friday Responsibilities: Assist the Business Support Manager with the control of specific requirements in order to maintain monthly reports. Provide day-to-day management of the CAFM system Monitor and manage outstanding job sheets to keep all paperwork up to date Liaise with technical staff, engineers, managers and clients Provide exceptional customer service Support with administration within the work environment The ideal candidate will have: Previous experience in a helpdesk Experience with CAFM Enthusiastic attitude to work Experience working in facilities management If this role sounds interesting to you and you have the relevant experience, please apply now! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 04, 2023
Full time
Help Desk Administrator - Paying up to £33K I'm currently recruiting for a Help Desk Administrator to join a great team, based in Central London. The role offers up to £33K working for a leading Facilities Management company. Benefits: Opportunity to work for one of the city's leading companies Great company benefits Monday to Friday Responsibilities: Assist the Business Support Manager with the control of specific requirements in order to maintain monthly reports. Provide day-to-day management of the CAFM system Monitor and manage outstanding job sheets to keep all paperwork up to date Liaise with technical staff, engineers, managers and clients Provide exceptional customer service Support with administration within the work environment The ideal candidate will have: Previous experience in a helpdesk Experience with CAFM Enthusiastic attitude to work Experience working in facilities management If this role sounds interesting to you and you have the relevant experience, please apply now! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Software Developer £18,000 - £25,000 DoE Cheltenham We are working with an independent colocation, hosting, and internet service provider, based in Cheltenham. Our client provides fully certified, local data centre services to businesses and organisations across Gloucestershire and beyond. Now seeking a Junior Software Developer to join their established IT team, on a full-time, permanent basis. You will work on the full software stack (front end and back end) as a Software Developer. The appointed Software Developer will need to have some experience, whether that is on the job or through education. Responsibilities: Revise, update, refactor and debug code Coordinate the workflow between analysts, web developers, and DevOps Develop data audit, archiving and restoration processes Participate in an energetic scrum team Develop and maintain a web and mobile solution as part of an agile software development team Perform peer to peer code reviews Maintain technical documentation Contribute to, and follow coding standards Communicate requirements and dependencies of components within the system Skills/ Experience: Javascript/Typescript Front-end web frameworks such as vuejs/angular/svelte Experience of Linux/Unix operating systems Git version control GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Feb 04, 2023
Full time
Software Developer £18,000 - £25,000 DoE Cheltenham We are working with an independent colocation, hosting, and internet service provider, based in Cheltenham. Our client provides fully certified, local data centre services to businesses and organisations across Gloucestershire and beyond. Now seeking a Junior Software Developer to join their established IT team, on a full-time, permanent basis. You will work on the full software stack (front end and back end) as a Software Developer. The appointed Software Developer will need to have some experience, whether that is on the job or through education. Responsibilities: Revise, update, refactor and debug code Coordinate the workflow between analysts, web developers, and DevOps Develop data audit, archiving and restoration processes Participate in an energetic scrum team Develop and maintain a web and mobile solution as part of an agile software development team Perform peer to peer code reviews Maintain technical documentation Contribute to, and follow coding standards Communicate requirements and dependencies of components within the system Skills/ Experience: Javascript/Typescript Front-end web frameworks such as vuejs/angular/svelte Experience of Linux/Unix operating systems Git version control GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Cloud Support Engineer £50,000 + Benefits Cirencester With over 15 years of experience bringing innovative technology to businesses, our client provides an exceptional level of service to their customers. Using proven technology to continuously challenge how best to drive business change. From consultancy implementation, to support services, leaving no stone unturned. They are looking for a Cloud Support Engineer to join them in their Cirencester office, on a full time, permanent basis. As the Cloud Support Engineer, you will have the opportunity to influence the direction of the new Cloud Service. Alongside developing and producing scalable, and robust managed services solutions, for a growing customer base. Responsibilities : Manage customer relationships in conjunction with delivery teams Work with service desk toolset to resolve issues for customers Ensure the cloud platform is maintained according to service requirements Assist with customer service delivery reporting Act as the 'end of the line' for support requests, providing L3 technical support Monitor infrastructure performance Provide documentation, training, mentorship, and guidance to junior colleagues Work with support third parties to resolve customer issues Build and maintain a well-documented infrastructure architecture for cloud solutions Skills/ Experience: Knowledge of VMware and AHV, with LAN networking skills, including Mellanox, Cisco, and firewalls Experience supporting Nutanix platforms at level 3, or equivalent Knowledge of AOS, and AOS management Ability to create, maintain, and update documentation GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Feb 04, 2023
Full time
Cloud Support Engineer £50,000 + Benefits Cirencester With over 15 years of experience bringing innovative technology to businesses, our client provides an exceptional level of service to their customers. Using proven technology to continuously challenge how best to drive business change. From consultancy implementation, to support services, leaving no stone unturned. They are looking for a Cloud Support Engineer to join them in their Cirencester office, on a full time, permanent basis. As the Cloud Support Engineer, you will have the opportunity to influence the direction of the new Cloud Service. Alongside developing and producing scalable, and robust managed services solutions, for a growing customer base. Responsibilities : Manage customer relationships in conjunction with delivery teams Work with service desk toolset to resolve issues for customers Ensure the cloud platform is maintained according to service requirements Assist with customer service delivery reporting Act as the 'end of the line' for support requests, providing L3 technical support Monitor infrastructure performance Provide documentation, training, mentorship, and guidance to junior colleagues Work with support third parties to resolve customer issues Build and maintain a well-documented infrastructure architecture for cloud solutions Skills/ Experience: Knowledge of VMware and AHV, with LAN networking skills, including Mellanox, Cisco, and firewalls Experience supporting Nutanix platforms at level 3, or equivalent Knowledge of AOS, and AOS management Ability to create, maintain, and update documentation GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Job Title: IT Support Specialist - 1st Line Location: Newbury Salary: £20,000 - £24,000 per annum Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an IT Support Specialist - 1st Line. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeed is our mission. About the role: We are looking for an ambitious IT Support Specialist - 1st Line to join our Helpdesk Team, working from our Newbury office. We offer some flexibility to work from home. You will have experience of resolving issues as part of a busy helpdesk team and be passionate about delivering excellent customer service all the time. This is the perfect opportunity for someone currently working as an IT Support Specialist - 1st Line looking to develop their skills and gain greater exposure with a diverse group of clients. Training will be offered to support someone with aspirations to move into a 2nd or 3rd Line role. Experience of MSP and or Hospitality is advantageous but not essential. About you: Experience Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients Have a proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business IT Support via remote connectivity tools, over the phone or via email/teams communication Experience in initial remote diagnostics along with analysis and monitoring Ability to working unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Proven technical ability across the common product suites The willingness to learn new software and hardware skills. Technical requirements Knowledge of Microsoft cloud solutions including Office 365 and Azure Proven experience with Desktop & Server admin across the Microsoft stack Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Microsoft Certifications would be advantageous Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Feb 04, 2023
Full time
Job Title: IT Support Specialist - 1st Line Location: Newbury Salary: £20,000 - £24,000 per annum Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an IT Support Specialist - 1st Line. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeed is our mission. About the role: We are looking for an ambitious IT Support Specialist - 1st Line to join our Helpdesk Team, working from our Newbury office. We offer some flexibility to work from home. You will have experience of resolving issues as part of a busy helpdesk team and be passionate about delivering excellent customer service all the time. This is the perfect opportunity for someone currently working as an IT Support Specialist - 1st Line looking to develop their skills and gain greater exposure with a diverse group of clients. Training will be offered to support someone with aspirations to move into a 2nd or 3rd Line role. Experience of MSP and or Hospitality is advantageous but not essential. About you: Experience Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients Have a proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business IT Support via remote connectivity tools, over the phone or via email/teams communication Experience in initial remote diagnostics along with analysis and monitoring Ability to working unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Proven technical ability across the common product suites The willingness to learn new software and hardware skills. Technical requirements Knowledge of Microsoft cloud solutions including Office 365 and Azure Proven experience with Desktop & Server admin across the Microsoft stack Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Microsoft Certifications would be advantageous Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Our client based in West Bromwich are seeking a temporary Helpdesk agent to come on-board on an ongoing temporary basis. The purpose of this role is to support customers with their initial queries. Duties: Responding to queries over email and phone To provide 1st line technical support To log all calls on the system Following up with customers to ensure full resolution of issues Notify the customer of resolution of their issue when fixed Running reports to analyse common problems Prioritise incoming calls according to urgency Skills: Experience within a customer service role previously Knowledge of IT systems IT Literate Computer literate in Word and Excel Strong communication and customer service skills Be able to manage time and conflicting priorities
Feb 04, 2023
Full time
Our client based in West Bromwich are seeking a temporary Helpdesk agent to come on-board on an ongoing temporary basis. The purpose of this role is to support customers with their initial queries. Duties: Responding to queries over email and phone To provide 1st line technical support To log all calls on the system Following up with customers to ensure full resolution of issues Notify the customer of resolution of their issue when fixed Running reports to analyse common problems Prioritise incoming calls according to urgency Skills: Experience within a customer service role previously Knowledge of IT systems IT Literate Computer literate in Word and Excel Strong communication and customer service skills Be able to manage time and conflicting priorities
System Administrator £30,000 - £50,000 DoE Cheltenham We are working with an independent colocation, hosting, and internet service provider, based in Cheltenham. Our client provides fully certified, local data centre services to businesses and organisations across Gloucestershire and beyond. Now seeking a System Administrator to join their established IT team, on a full-time, permanent basis. You will provide support on incidents and problems as a System Administrator, ensuring all computing components are running efficiently. The appointed System Administrator will need to be experienced and resourceful to succeed in this role. Responsibilities: Maintain and upgrade the software, hardware, and network systems of an IT infrastructure Make sure that all the components of the computing system are running efficiently Troubleshoot any issues with computer software and hardware, also maintain internet connectivity, back up data and ensure that the system is not under any threat Perform customer service functions by helping clients and employees and by resolving issues affecting the optimal performance of their computer and networking terminals Skills/ Experience: Experience in a Systems Administrator/Network Administrator/Desktop support role Linux/Unix operating systems Networking, TCP/IP, routers, switches, etc Any knowledge of system administration associated with web hosting DNS management/config Web/TLS/HTTPS certificates Excellent communication skills Knowledge of operating systems and networking platforms GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Feb 04, 2023
Full time
System Administrator £30,000 - £50,000 DoE Cheltenham We are working with an independent colocation, hosting, and internet service provider, based in Cheltenham. Our client provides fully certified, local data centre services to businesses and organisations across Gloucestershire and beyond. Now seeking a System Administrator to join their established IT team, on a full-time, permanent basis. You will provide support on incidents and problems as a System Administrator, ensuring all computing components are running efficiently. The appointed System Administrator will need to be experienced and resourceful to succeed in this role. Responsibilities: Maintain and upgrade the software, hardware, and network systems of an IT infrastructure Make sure that all the components of the computing system are running efficiently Troubleshoot any issues with computer software and hardware, also maintain internet connectivity, back up data and ensure that the system is not under any threat Perform customer service functions by helping clients and employees and by resolving issues affecting the optimal performance of their computer and networking terminals Skills/ Experience: Experience in a Systems Administrator/Network Administrator/Desktop support role Linux/Unix operating systems Networking, TCP/IP, routers, switches, etc Any knowledge of system administration associated with web hosting DNS management/config Web/TLS/HTTPS certificates Excellent communication skills Knowledge of operating systems and networking platforms GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Are you looking for an opportunity to challenge yourself and grow professionally? Are you a motivated self-starter who thrives in a fast-paced environment? Do you have 5 years experience in an IT Support role, a full driving licence and your own car? If so this could be the role for you! Our client is Kent's premier building, civil engineering, quarrying and property business, with an enviable reputation for doing things properly and getting things done, while still caring about the local community and environment. They now have an exciting vacancy within their IT department to support the changing needs of their ever-growing business, which is now some 200 users. The company is looking for a dynamic person to work within their IT department and become the primary escalation point for IT support activities covering the service to the company's Head Office, their Quarry location, and their site operations teams via Internet-based VPN connectivity, as well as working on ad hoc improvement projects. The successful IT Support Engineer will be a team player with a natural ability to fault find Software and Hardware issues and be able to build and configure IT equipment. They must also have excellent communication skills and the ability to resolve difficult problems for remote staff in a pleasant manner. Primary Duties/Tasks: Providing 2nd line technical support for office-based staff and our site-based users. Providing support to Specialist systems (Opera 3, CIS, Causeway, MCS, Weighsoft, Command Alkon, AutoCAD, Leica). Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications. Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution. Assist with the provision of site setups, from design to production. Assist with the provision of mobile phones and associated accessories. Active directory account management (including starters/leavers). Morning Operations (Checking Backups (Veeam) and IT systems). Providing technical support to projects as needed. Server maintenance and administration (MS Windows 2012 and 2016) including updates. Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense). Providing support to all Network Infrastructure (SDWAN, HP Procurve Switches, Ubiquiti Wireless systems). Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.). Maintain and Improve Departmental documentation. Experience/Skills: Minimum of 5 years practical experience in an IT support/service function/role. Working knowledge of MS Office products including Access and SharePoint. Demonstrable customer service-oriented skills. Full Driving Licence and own Car. Benefits/Details: A 40-hour working week. Monday - Friday, Covering Business hours 7.00 am to 6.00 pm (1-hour lunch). From time to time the job holder may be required to work 'out of business hours' and some weekend working may be required in order to complete tasks that cannot intrude on normal office hours. Overtime or time off in lieu will be offered. Occasional Travel to sites will be required, The IT van is available for these. Staff car park is currently available at Head Office. A competitive starting salary of £30k-£40k is being offered for the right person, dependent upon knowledge, experience, and suitability. How to Apply: If you are interested in this position and would like to learn more then we would love to hear from you! Please attach an up to date CV to the link provided and they will be in direct contact. Good luck!
Feb 04, 2023
Full time
Are you looking for an opportunity to challenge yourself and grow professionally? Are you a motivated self-starter who thrives in a fast-paced environment? Do you have 5 years experience in an IT Support role, a full driving licence and your own car? If so this could be the role for you! Our client is Kent's premier building, civil engineering, quarrying and property business, with an enviable reputation for doing things properly and getting things done, while still caring about the local community and environment. They now have an exciting vacancy within their IT department to support the changing needs of their ever-growing business, which is now some 200 users. The company is looking for a dynamic person to work within their IT department and become the primary escalation point for IT support activities covering the service to the company's Head Office, their Quarry location, and their site operations teams via Internet-based VPN connectivity, as well as working on ad hoc improvement projects. The successful IT Support Engineer will be a team player with a natural ability to fault find Software and Hardware issues and be able to build and configure IT equipment. They must also have excellent communication skills and the ability to resolve difficult problems for remote staff in a pleasant manner. Primary Duties/Tasks: Providing 2nd line technical support for office-based staff and our site-based users. Providing support to Specialist systems (Opera 3, CIS, Causeway, MCS, Weighsoft, Command Alkon, AutoCAD, Leica). Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications. Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution. Assist with the provision of site setups, from design to production. Assist with the provision of mobile phones and associated accessories. Active directory account management (including starters/leavers). Morning Operations (Checking Backups (Veeam) and IT systems). Providing technical support to projects as needed. Server maintenance and administration (MS Windows 2012 and 2016) including updates. Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense). Providing support to all Network Infrastructure (SDWAN, HP Procurve Switches, Ubiquiti Wireless systems). Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.). Maintain and Improve Departmental documentation. Experience/Skills: Minimum of 5 years practical experience in an IT support/service function/role. Working knowledge of MS Office products including Access and SharePoint. Demonstrable customer service-oriented skills. Full Driving Licence and own Car. Benefits/Details: A 40-hour working week. Monday - Friday, Covering Business hours 7.00 am to 6.00 pm (1-hour lunch). From time to time the job holder may be required to work 'out of business hours' and some weekend working may be required in order to complete tasks that cannot intrude on normal office hours. Overtime or time off in lieu will be offered. Occasional Travel to sites will be required, The IT van is available for these. Staff car park is currently available at Head Office. A competitive starting salary of £30k-£40k is being offered for the right person, dependent upon knowledge, experience, and suitability. How to Apply: If you are interested in this position and would like to learn more then we would love to hear from you! Please attach an up to date CV to the link provided and they will be in direct contact. Good luck!
The Finance Systems Analyst is a varied and challenging 6 month FTC. We want an individual who can proactively deal with the issues logged by finance system users. However, this is a starting point to provide improved system functionality. You will be joining at an exciting time with many changes happening, providing an opportunity to learn and progress your career. Client Details One of the largest housing associations in London and the South East. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Description You will be involved in supporting the efficient operation of all finance systems, including issue resolution within the finance systems functions You will act as the first point of contact for all finance IT systems issues, managing user expectations and resolving issues in line with the Service Level Agreements agreed with the business. You will own and manage support calls assigned to Finance Systems on the IT Helpdesk System, escalating issues where necessary. The Finance Systems Support Analyst will provide proactive maintenance of all finance IT systems, including the Sun accounting system and Compleat purchase order system (or any succ.essor systems). Profile You are enthusiastic, motivated with a strong focus on supporting system users. You like to find solutions and are comfortable thinking outside the box to collectively solve problems. You are professional, credible and committed to continuous improvements. You are a good communicator. Our culture of innovation means your ideas and enthusiasm on how to improve our service will be welcomed and most likely implemented. If this sounds like you, then we would love to hear from you. Job Offer In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages.
Feb 04, 2023
Full time
The Finance Systems Analyst is a varied and challenging 6 month FTC. We want an individual who can proactively deal with the issues logged by finance system users. However, this is a starting point to provide improved system functionality. You will be joining at an exciting time with many changes happening, providing an opportunity to learn and progress your career. Client Details One of the largest housing associations in London and the South East. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Description You will be involved in supporting the efficient operation of all finance systems, including issue resolution within the finance systems functions You will act as the first point of contact for all finance IT systems issues, managing user expectations and resolving issues in line with the Service Level Agreements agreed with the business. You will own and manage support calls assigned to Finance Systems on the IT Helpdesk System, escalating issues where necessary. The Finance Systems Support Analyst will provide proactive maintenance of all finance IT systems, including the Sun accounting system and Compleat purchase order system (or any succ.essor systems). Profile You are enthusiastic, motivated with a strong focus on supporting system users. You like to find solutions and are comfortable thinking outside the box to collectively solve problems. You are professional, credible and committed to continuous improvements. You are a good communicator. Our culture of innovation means your ideas and enthusiasm on how to improve our service will be welcomed and most likely implemented. If this sounds like you, then we would love to hear from you. Job Offer In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages.
Cloud Engineer £40,000 - £50,000 Hybrid Our established client specialise in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are looking for a Cloud Engineer to join their dedicated team. The Cloud Engineer will work a dual role of deploying, configuring, and upgrading platforms to design requirements. And working as part of the managed services team as a 3rd line support lead. Responsibilities: Set up, test, monitor, and alert platforms, and service elements Deploy existing designs of Nutanix platforms to required standards Deploy other virtualisation platforms such as VMware, Hyper-V, underlying servers and vSAN Deploy Windows servers to meet design requirements, to best practises Deploy management servers, both physical and virtual, including management tools, and configuring management protocols on newly deployed devices Maintain Cloud systems to latest patches, firmware, and security standards as agreed Perform updates to all Cloud components as needed, including both software and hardware Technical (Support) onboarding/transition of new customers Assist customers with queries in relation to activities with Cloud systems, and work with Nutanix support Maintain operational and platform documentation Skills/ Experience: Good virtualisation skills, primarily either in VMware or KVM variants, although Hyper-V experience is also considered Server Hardware knowledge, ideally with some degree of support, including configuration, firmware management, out of band management, HPE, Dell product portfolio Networking skills, understanding of L2, L3, routing, firewalls and switching, (technologies include Mellanox, Cisco and Fortinet Good working knowledge of some of the key datacentre enterprise systems, from servers, networking, firewalls, switching, storage, backup, DR technologies, either management or support roles Windows operating environment design, implementation and support Customer focussed, ability to communicate with the customer at a technical and (high and low) design level Cloud technologies - Azure, AWS, or Google Benefits: Bonus Life insurance Hybrid working On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Feb 04, 2023
Full time
Cloud Engineer £40,000 - £50,000 Hybrid Our established client specialise in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are looking for a Cloud Engineer to join their dedicated team. The Cloud Engineer will work a dual role of deploying, configuring, and upgrading platforms to design requirements. And working as part of the managed services team as a 3rd line support lead. Responsibilities: Set up, test, monitor, and alert platforms, and service elements Deploy existing designs of Nutanix platforms to required standards Deploy other virtualisation platforms such as VMware, Hyper-V, underlying servers and vSAN Deploy Windows servers to meet design requirements, to best practises Deploy management servers, both physical and virtual, including management tools, and configuring management protocols on newly deployed devices Maintain Cloud systems to latest patches, firmware, and security standards as agreed Perform updates to all Cloud components as needed, including both software and hardware Technical (Support) onboarding/transition of new customers Assist customers with queries in relation to activities with Cloud systems, and work with Nutanix support Maintain operational and platform documentation Skills/ Experience: Good virtualisation skills, primarily either in VMware or KVM variants, although Hyper-V experience is also considered Server Hardware knowledge, ideally with some degree of support, including configuration, firmware management, out of band management, HPE, Dell product portfolio Networking skills, understanding of L2, L3, routing, firewalls and switching, (technologies include Mellanox, Cisco and Fortinet Good working knowledge of some of the key datacentre enterprise systems, from servers, networking, firewalls, switching, storage, backup, DR technologies, either management or support roles Windows operating environment design, implementation and support Customer focussed, ability to communicate with the customer at a technical and (high and low) design level Cloud technologies - Azure, AWS, or Google Benefits: Bonus Life insurance Hybrid working On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development. We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.
Location : Hybrid working - Their office in Speke, Liverpool, and home working Their vision is Great homes. Strong communities. Bright futures. This vision supports their mission to provide quality homes and community enhancing services to those in need. As a social landlord and a major stakeholder in the communities where our client works, they work to tackle societal issues and help close the gap on the multiple inequalities that their communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? You will be responsible for managing the organisations ICT infrastructure, including but not limited to hardware, software, security, network, telephony and the support of their Cloud services. Providing support to colleagues, customers and stakeholders on complex and escalated technical issues. You'll be responsible for the following: Supporting escalations from ICT Helpdesk Analysing problems and providing recommendations to the team Networking Azure Windows / MS Infrastructure Firewalls You will lead on the delivery of infrastructure projects as directed by the Head of ICT keeping up to date with developments in technology and ICT strategy to support the effective delivery of the organisation's ICT services. Please view the Job Description for further details. Who are they looking for? You will be MCSE qualified or have a similar degree level qualification, or considerable experience in network management and management of virtualised environments. You will be experienced in installing and configuring hardware and software, and have the ability to manage large scale projects. You'll have in-depth knowledge of ITIL processes and practices, and an understanding of hybrid/cloud technology and Office 365. They are always working to increase diversity and seek people who can bring diverse thinking, who care about their purpose, and fully support their values and commitment to their customers. They therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help them build balanced teams from all walks of life. Please view the Person Specification for further details. The right fit? Their colleagues represent their values and so it is important that you are able to demonstrate these in everything you do. They are professional - you will; show discretion when dealing with sensitive and confidential information be self-motivated to achieve targets and manage own workload be adaptable and well organised They care - you will; have excellent interpersonal skills be able to coach and mentor others be able to build relationships with a variety of stakeholders They are inclusive - you will; respect and value colleagues, customers & stakeholders be able to communicate complex issues and solutions to non-technical users be able to work collaboratively with a diverse range of people They take ownership - you will; be self-motivated to achieve targets be a resilient leader, able to motivate and inspire others be able respond to changes in technology and learn and apply new solutions They make it happen - you will; embrace new services, technology and delivery of change take responsibility for your continuous professional development take a flexible approach and adaptable approach to work Why join them? You'll love being part of a caring, inclusive, professional and innovative organisation that has been highly ranked as one of the UK's Great Places to Work. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best. The benefits you will receive They'll look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday! See the 'work for them' section of their website to find out more about the benefits they offer. They will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. Don't forget that the closing date is 5pm on Friday 17 February. an up-to-date CV which shows your full career history (explaining any gaps) they recommend that this is no longer than three pages. a supporting statement detailing the reasons you want to join them and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. They recommend that this should be a maximum of two pages. All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. They are a Disability Confident employer, if you wish to apply under this scheme please ensure you select "YES" to the relevant question on their online application form. Further information For further information about this exciting opportunity please download the recruitment pack from their website.
Feb 04, 2023
Full time
Location : Hybrid working - Their office in Speke, Liverpool, and home working Their vision is Great homes. Strong communities. Bright futures. This vision supports their mission to provide quality homes and community enhancing services to those in need. As a social landlord and a major stakeholder in the communities where our client works, they work to tackle societal issues and help close the gap on the multiple inequalities that their communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? You will be responsible for managing the organisations ICT infrastructure, including but not limited to hardware, software, security, network, telephony and the support of their Cloud services. Providing support to colleagues, customers and stakeholders on complex and escalated technical issues. You'll be responsible for the following: Supporting escalations from ICT Helpdesk Analysing problems and providing recommendations to the team Networking Azure Windows / MS Infrastructure Firewalls You will lead on the delivery of infrastructure projects as directed by the Head of ICT keeping up to date with developments in technology and ICT strategy to support the effective delivery of the organisation's ICT services. Please view the Job Description for further details. Who are they looking for? You will be MCSE qualified or have a similar degree level qualification, or considerable experience in network management and management of virtualised environments. You will be experienced in installing and configuring hardware and software, and have the ability to manage large scale projects. You'll have in-depth knowledge of ITIL processes and practices, and an understanding of hybrid/cloud technology and Office 365. They are always working to increase diversity and seek people who can bring diverse thinking, who care about their purpose, and fully support their values and commitment to their customers. They therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help them build balanced teams from all walks of life. Please view the Person Specification for further details. The right fit? Their colleagues represent their values and so it is important that you are able to demonstrate these in everything you do. They are professional - you will; show discretion when dealing with sensitive and confidential information be self-motivated to achieve targets and manage own workload be adaptable and well organised They care - you will; have excellent interpersonal skills be able to coach and mentor others be able to build relationships with a variety of stakeholders They are inclusive - you will; respect and value colleagues, customers & stakeholders be able to communicate complex issues and solutions to non-technical users be able to work collaboratively with a diverse range of people They take ownership - you will; be self-motivated to achieve targets be a resilient leader, able to motivate and inspire others be able respond to changes in technology and learn and apply new solutions They make it happen - you will; embrace new services, technology and delivery of change take responsibility for your continuous professional development take a flexible approach and adaptable approach to work Why join them? You'll love being part of a caring, inclusive, professional and innovative organisation that has been highly ranked as one of the UK's Great Places to Work. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best. The benefits you will receive They'll look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday! See the 'work for them' section of their website to find out more about the benefits they offer. They will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. Don't forget that the closing date is 5pm on Friday 17 February. an up-to-date CV which shows your full career history (explaining any gaps) they recommend that this is no longer than three pages. a supporting statement detailing the reasons you want to join them and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. They recommend that this should be a maximum of two pages. All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. They are a Disability Confident employer, if you wish to apply under this scheme please ensure you select "YES" to the relevant question on their online application form. Further information For further information about this exciting opportunity please download the recruitment pack from their website.
Public Sector Partnerships Services
Spalding, Lincolnshire
Finance Project Analyst Location: Spalding / Boston / Horncastle Salary: £26,931 - £31,251 per annum Job Type: Full Time, Permanent Are you a Finance Systems Analyst with experience of working with Unit4 Business World (formerly known as Agresso)? If so PSPS would love to hear from you. We have a brand new opportunity for a Finance Project Analyst to join our team. You will assist in the delivery of enhancements to the new finance system and support the delivery of the system helpdesk function on a 2 year fixed term contract. As part of the PSPS goal of continuous improvement, the company has recently implemented Unit 4 Business World across all our clients and within PSPS and are now looking to further improve upon the initial implementation through the delivery of a number of key enhancements to the system. Typical duties will be: To assist in the development, enhancement, upgrade and changes to the new finance system Analysing problems and providing solutions Work on new initiatives and projects to investigate new system functionality, by testing, upgrading and further developing the system What we need from you: System Administration experience, including user access & authorisations, batch inputs and interfaces, process maintenance & management. Experience of first line support to users, particularly on the Purchase to Pay and Sales to Cash modules Browser enquiries & excelerator reporting experience Experience of SQL based excelerator reporting and the ability to build and maintain workflows is also desirable as is experience of working in a public sector environment. We offer great benefits including: Local Government Pension Scheme, 19.9% employer contribution 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra Get your birthday off Hybrid and Agile working policy Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts We support your career development You can read more information about our benefits on our website. About Us: Public Sector Partnership Services Ltd (PSPS) is a high performing Local Authority Trading Company providing back-office support services to three Lincolnshire Local Authorities that form the South & East Lincolnshire Councils Partnership (SELCP). You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country. PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Feb 04, 2023
Full time
Finance Project Analyst Location: Spalding / Boston / Horncastle Salary: £26,931 - £31,251 per annum Job Type: Full Time, Permanent Are you a Finance Systems Analyst with experience of working with Unit4 Business World (formerly known as Agresso)? If so PSPS would love to hear from you. We have a brand new opportunity for a Finance Project Analyst to join our team. You will assist in the delivery of enhancements to the new finance system and support the delivery of the system helpdesk function on a 2 year fixed term contract. As part of the PSPS goal of continuous improvement, the company has recently implemented Unit 4 Business World across all our clients and within PSPS and are now looking to further improve upon the initial implementation through the delivery of a number of key enhancements to the system. Typical duties will be: To assist in the development, enhancement, upgrade and changes to the new finance system Analysing problems and providing solutions Work on new initiatives and projects to investigate new system functionality, by testing, upgrading and further developing the system What we need from you: System Administration experience, including user access & authorisations, batch inputs and interfaces, process maintenance & management. Experience of first line support to users, particularly on the Purchase to Pay and Sales to Cash modules Browser enquiries & excelerator reporting experience Experience of SQL based excelerator reporting and the ability to build and maintain workflows is also desirable as is experience of working in a public sector environment. We offer great benefits including: Local Government Pension Scheme, 19.9% employer contribution 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra Get your birthday off Hybrid and Agile working policy Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts We support your career development You can read more information about our benefits on our website. About Us: Public Sector Partnership Services Ltd (PSPS) is a high performing Local Authority Trading Company providing back-office support services to three Lincolnshire Local Authorities that form the South & East Lincolnshire Councils Partnership (SELCP). You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country. PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
IT Helpdesk Assistant Worthing £21,500 - £22,000 FT, 37 hours Mon-Fri 8-4 (3.30 on Fri) An enthusiastic IT Assistant is required for Hunters' client within the education sector. The IT Assistant will have passion for technology, and will have an aptitude for problem solving. IT Assistant - duties Provide IT support to staff and students Involvement in the running of an effective and efficient help desk system Solving help desk problems promptly Installation of new and existing subject-specific software Provision of in-class technical support for staff using ICT in the classroom Supporting with school website and Social Media IT Assistant - duties - Experience working in customer support/IT helpdesk - Knowledge of Microsoft 365, Microsoft Office, Active Directory, Group Policy, Microsoft Windows Server, Microsoft SQL Server, Windows 10 & Google classroom - Good troubleshooting and problem-solving skills IT Assistant - benefits - Incredibly friendly team - Wellbeing and medical cover - Free gym access
Feb 04, 2023
Full time
IT Helpdesk Assistant Worthing £21,500 - £22,000 FT, 37 hours Mon-Fri 8-4 (3.30 on Fri) An enthusiastic IT Assistant is required for Hunters' client within the education sector. The IT Assistant will have passion for technology, and will have an aptitude for problem solving. IT Assistant - duties Provide IT support to staff and students Involvement in the running of an effective and efficient help desk system Solving help desk problems promptly Installation of new and existing subject-specific software Provision of in-class technical support for staff using ICT in the classroom Supporting with school website and Social Media IT Assistant - duties - Experience working in customer support/IT helpdesk - Knowledge of Microsoft 365, Microsoft Office, Active Directory, Group Policy, Microsoft Windows Server, Microsoft SQL Server, Windows 10 & Google classroom - Good troubleshooting and problem-solving skills IT Assistant - benefits - Incredibly friendly team - Wellbeing and medical cover - Free gym access
A fantastic opportunity to start your career with a company who are truly committed to your learning and development! This role with Escone Solutions is an excellent opportunity for a positive team player to take their first step in a career in finance while gaining valuable experience in digital administration. You will gain a Digital Applications apprenticeship with Escone Solutions, a business application support provider who provide forward thinking solutions to their clients. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. The small, friendly and supportive team is the perfect environment to grow your skills and learn all about digital administration in an office. Escone Solutions has supported numerous past apprentices, the majority of which are still in the business. As a company, they are fully committed to supporting the growth and development of their apprentices and are keen to support further training throughout your career. About Escone Solutions Escone Solutions provide services, support and solutions to their clients, mainly with their business and financial systems. They pride themselves in providing their clients with a first class service and supporting their employees with their family culture.Escone Solutions are committed to supporting their staff to be the best that they can be and have created a 'family' like culture with their employees. They fully support apprenticeship programmes and have supported numerous apprenticeships in the past, the majority of which have stayed with the company in various more senior roles. Escone Solutions are committed to their team and will support further learning and development. Potential for the right candidate to move to a permanent position within the business and complete further industry specific training. Frequent salary reviews will be in place. Benefits: Salary - £13,000 per annum, With regular salary reviews Mon-Fri, 9am-5pm Company Pension Free Onsite Parking Family Culture Further Industry Secific Training Charitable Initiatives Interested? Apply Today! Key Responsibilities: Assist with all aspects of client support Communicate with clients via various channels Internal communications via Microsoft Office, Excel and Outlook Work with Helpdesk to manage client tickets Assisting to ensure all client deadlines are met Gathering data for monthly reports Creating monthly data reports using Microsoft Office tools for both internal and external use Provide delivery support for clients, assisting with issue resolution through internal CRR systems Escone Assist What We Are Looking For: Knowledge /interest of basic finance due to the nature of the software supported Excellent communicator both face to face and via digital channels Good standard of written work and documents Team player Driven and self-motivated Professional manner Ability to multi-task Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Feb 04, 2023
Full time
A fantastic opportunity to start your career with a company who are truly committed to your learning and development! This role with Escone Solutions is an excellent opportunity for a positive team player to take their first step in a career in finance while gaining valuable experience in digital administration. You will gain a Digital Applications apprenticeship with Escone Solutions, a business application support provider who provide forward thinking solutions to their clients. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. The small, friendly and supportive team is the perfect environment to grow your skills and learn all about digital administration in an office. Escone Solutions has supported numerous past apprentices, the majority of which are still in the business. As a company, they are fully committed to supporting the growth and development of their apprentices and are keen to support further training throughout your career. About Escone Solutions Escone Solutions provide services, support and solutions to their clients, mainly with their business and financial systems. They pride themselves in providing their clients with a first class service and supporting their employees with their family culture.Escone Solutions are committed to supporting their staff to be the best that they can be and have created a 'family' like culture with their employees. They fully support apprenticeship programmes and have supported numerous apprenticeships in the past, the majority of which have stayed with the company in various more senior roles. Escone Solutions are committed to their team and will support further learning and development. Potential for the right candidate to move to a permanent position within the business and complete further industry specific training. Frequent salary reviews will be in place. Benefits: Salary - £13,000 per annum, With regular salary reviews Mon-Fri, 9am-5pm Company Pension Free Onsite Parking Family Culture Further Industry Secific Training Charitable Initiatives Interested? Apply Today! Key Responsibilities: Assist with all aspects of client support Communicate with clients via various channels Internal communications via Microsoft Office, Excel and Outlook Work with Helpdesk to manage client tickets Assisting to ensure all client deadlines are met Gathering data for monthly reports Creating monthly data reports using Microsoft Office tools for both internal and external use Provide delivery support for clients, assisting with issue resolution through internal CRR systems Escone Assist What We Are Looking For: Knowledge /interest of basic finance due to the nature of the software supported Excellent communicator both face to face and via digital channels Good standard of written work and documents Team player Driven and self-motivated Professional manner Ability to multi-task Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
Service Desk/1st line Support Ruscombe, Reading £20,000 - £23,500 per annum Permanent, Full-time Our client is looking for 6-8 months Service Desk experience for the chance to work for this global company, who will help improve your skills and training and continue to provide you with study and certification in the tech support they support. About the role: Working in a team of Helpdesk Support Engineers on site you will be part of the Technical Team and are responsible for providing a mixture of 1st and 2nd level helpdesk support to their customers. The Service Desk Engineer role will involve managing support calls and emails to completion either by resolving the problem or escalating it to the relevant party as well as provisioning and setting up mobile devices (phones and tablets). Reporting to the Service Delivery Manager, you will be responsible for: Answering calls and extensive emails that come to the Helpdesk in a friendly and professional manner. Call-logging of all incidents, queries and requests; taking notes and determining next action. Updating and progressing outstanding calls Call prioritisation and escalation of incidents and problems. Experience and personal capabilities: Minimum of vocational qualifications in Computing, IT or related subject At least 6 months experience in a customer facing role and excellent customer service and communication skills Must be able to quickly learn new skills and demonstrate an interest in new technologies. Excellent verbal and written communication skills Demonstrate accuracy and attention to detail in their work Ability to schedule tasks, work unsupervised and follow procedures A "can do" attitude What's in it for you? 23 days holiday Birthday treat of a half day holiday This is a great role to work within a cyber security specialist. The role will offer you technical training and certification opportunities as well as exposure to customers via support work. This company's Cyber, UEM and Cloud services and solutions protect their customer's businesses now and in the future. Job Type: Full-time Salary: £20,000.00 - with £3500 ontop as a shift allowance. Shifts: Once trained, you will be required to work a 5am to 1:30pm shift one week a month, where you would perform your job from your home, in a remote working capacity. This shift performed one week a month, is worth an extra £3500 to your annual salary.
Feb 03, 2023
Full time
Service Desk/1st line Support Ruscombe, Reading £20,000 - £23,500 per annum Permanent, Full-time Our client is looking for 6-8 months Service Desk experience for the chance to work for this global company, who will help improve your skills and training and continue to provide you with study and certification in the tech support they support. About the role: Working in a team of Helpdesk Support Engineers on site you will be part of the Technical Team and are responsible for providing a mixture of 1st and 2nd level helpdesk support to their customers. The Service Desk Engineer role will involve managing support calls and emails to completion either by resolving the problem or escalating it to the relevant party as well as provisioning and setting up mobile devices (phones and tablets). Reporting to the Service Delivery Manager, you will be responsible for: Answering calls and extensive emails that come to the Helpdesk in a friendly and professional manner. Call-logging of all incidents, queries and requests; taking notes and determining next action. Updating and progressing outstanding calls Call prioritisation and escalation of incidents and problems. Experience and personal capabilities: Minimum of vocational qualifications in Computing, IT or related subject At least 6 months experience in a customer facing role and excellent customer service and communication skills Must be able to quickly learn new skills and demonstrate an interest in new technologies. Excellent verbal and written communication skills Demonstrate accuracy and attention to detail in their work Ability to schedule tasks, work unsupervised and follow procedures A "can do" attitude What's in it for you? 23 days holiday Birthday treat of a half day holiday This is a great role to work within a cyber security specialist. The role will offer you technical training and certification opportunities as well as exposure to customers via support work. This company's Cyber, UEM and Cloud services and solutions protect their customer's businesses now and in the future. Job Type: Full-time Salary: £20,000.00 - with £3500 ontop as a shift allowance. Shifts: Once trained, you will be required to work a 5am to 1:30pm shift one week a month, where you would perform your job from your home, in a remote working capacity. This shift performed one week a month, is worth an extra £3500 to your annual salary.
2nd Line SupportAre you ready for a career in IT support and not just another helpdesk job?We're looking for 2nd Line Support Analysts and Engineers to join an award winning MSP!You'll work with a well-established IT support team which is built on strong family values and have fantastic partnerships with their clients and suppliers. They're also a genuinely brilliant business to work for!As a 2nd Line Service Desk Analyst you will have an important job helping to support customers by resolving issues and supporting 1st Line Support in more complex situations.2nd Line Service Desk Analyst Main Responsibilities: Provide support to 1st Line Analysts by resolving technical issues in accordance with agreed SLAs Work with 3rd Line Support Communicate effectively with customers, colleagues and suppliers Ensure that all documentation and systems are kept up-to-date, including the Cherwell system Take ownership of user requests, performing technical diagnosis and fixing the issue either remotely or onsite Various tasks including troubleshooting, infrastructure, systems monitoring, desktop/laptop builds, access management, software installations, expertise in Microsoft OS and Apple IOS, ERP Support2nd Line Service Desk Analyst Knowledge and Experience we're looking for: 2 years + IT Support Experience Networking Technologies (LAN/WAN, VOIP, DHCP/DNS) VMware / Hyper V Microsoft Windows Server Exchange / Office 365 TCP/IP, Active DirectoryIf you have any qualifications such as Windows Server , Microsoft Exchange 365, Windows Desktop 7 - Windows 10 and maybe even ITIL certified then this a bonus!Basic Salary up to £30,000 DOEEngaging and rewarding culture! You'll certainly be treated like an adult hereGreat Benefits and Holidays. 25 days + Bank Holidays, regular socials, Private Healthcare and more Client Visits, they've thought about everything. Pre-paid expenses card to cover the costs!Growing Business expanding organically and giving true progression opportunities with proven success stories and excellent retention.International Offices and trips!Company Bonus SchemePrivate Health CareSocial Events & Christmas PartyCommitment to your learning and development (Pluralsight used frequently)
Feb 03, 2023
Full time
2nd Line SupportAre you ready for a career in IT support and not just another helpdesk job?We're looking for 2nd Line Support Analysts and Engineers to join an award winning MSP!You'll work with a well-established IT support team which is built on strong family values and have fantastic partnerships with their clients and suppliers. They're also a genuinely brilliant business to work for!As a 2nd Line Service Desk Analyst you will have an important job helping to support customers by resolving issues and supporting 1st Line Support in more complex situations.2nd Line Service Desk Analyst Main Responsibilities: Provide support to 1st Line Analysts by resolving technical issues in accordance with agreed SLAs Work with 3rd Line Support Communicate effectively with customers, colleagues and suppliers Ensure that all documentation and systems are kept up-to-date, including the Cherwell system Take ownership of user requests, performing technical diagnosis and fixing the issue either remotely or onsite Various tasks including troubleshooting, infrastructure, systems monitoring, desktop/laptop builds, access management, software installations, expertise in Microsoft OS and Apple IOS, ERP Support2nd Line Service Desk Analyst Knowledge and Experience we're looking for: 2 years + IT Support Experience Networking Technologies (LAN/WAN, VOIP, DHCP/DNS) VMware / Hyper V Microsoft Windows Server Exchange / Office 365 TCP/IP, Active DirectoryIf you have any qualifications such as Windows Server , Microsoft Exchange 365, Windows Desktop 7 - Windows 10 and maybe even ITIL certified then this a bonus!Basic Salary up to £30,000 DOEEngaging and rewarding culture! You'll certainly be treated like an adult hereGreat Benefits and Holidays. 25 days + Bank Holidays, regular socials, Private Healthcare and more Client Visits, they've thought about everything. Pre-paid expenses card to cover the costs!Growing Business expanding organically and giving true progression opportunities with proven success stories and excellent retention.International Offices and trips!Company Bonus SchemePrivate Health CareSocial Events & Christmas PartyCommitment to your learning and development (Pluralsight used frequently)
Role: 2nd Line Engineer Basis: Full Time and Hybrid Salary/Package: £28k-£34k Location: Didcot Who is our client? Our client specialises in IT security solutions and have won many awards for their excellence, including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since 2003 and continue to grow year on year. We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business. Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following. Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Person Specification Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc 2+ years' experience working with medium-large businesses Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management What we offer you Benefits 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Car Parking Our client is an equal opportunities employer and welcome all candidates to apply with the right to work in the UK. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Feb 03, 2023
Full time
Role: 2nd Line Engineer Basis: Full Time and Hybrid Salary/Package: £28k-£34k Location: Didcot Who is our client? Our client specialises in IT security solutions and have won many awards for their excellence, including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since 2003 and continue to grow year on year. We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business. Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following. Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Person Specification Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc 2+ years' experience working with medium-large businesses Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management What we offer you Benefits 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Car Parking Our client is an equal opportunities employer and welcome all candidates to apply with the right to work in the UK. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
2nd Line Support Gloucester £24,000 - £27,000 DoE A leading IT hardware business is looking to recruit a 2nd Line Support Engineer to provide excellent customer service and resolutions to customers who log incidents in line with service level agreements. The 2nd Line Support Engineer will help manage the service desk team, carrying out detailed analysis of the business, team and individual performance. This is an exciting opportunity to join an established IT solutions business, who focus on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadened their customer delivery. Responsibilities: Provide 2nd line support for incoming service requests, utilising the help desk ticketing system Contribute to procedure and policies within the IT department and maintain current procedures and policies Take ownership of support requests, ensuring they are resolved Provide mentoring for the 1st & other 2nd line support Engineers Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all customers Correctly log and update tickets with the required information relating to support requests Manage and maintain the end point monitoring platform on a daily basis Log support tickets for all issues flagged, including 24/7 and daily checks Skills/ Experience: Experience working in an IT support environment covering a number of different technical areas Excellent communication skills, both written and verbal At least 1 formal IT qualification at entry level or above Comfortable working within a team or on own initiative Excellent working knowledge of windows server 2003/2008/2012/2016 Excellent working knowledge of windows 7/8/10 Good working knowledge of major networking components, networking operating systems and basic configuration and maintenance Willing to learn new skills in a fast-paced environment Exchange server 2003/2007/2010/2013/2016/365 implementation experience Benefits: On-call allowance Healthcare plan Employee assistance programme Free parking GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Feb 03, 2023
Full time
2nd Line Support Gloucester £24,000 - £27,000 DoE A leading IT hardware business is looking to recruit a 2nd Line Support Engineer to provide excellent customer service and resolutions to customers who log incidents in line with service level agreements. The 2nd Line Support Engineer will help manage the service desk team, carrying out detailed analysis of the business, team and individual performance. This is an exciting opportunity to join an established IT solutions business, who focus on the end-to-end service they deliver to their clients. Having won major contracts with long-standing businesses, the company has significantly strengthened and broadened their customer delivery. Responsibilities: Provide 2nd line support for incoming service requests, utilising the help desk ticketing system Contribute to procedure and policies within the IT department and maintain current procedures and policies Take ownership of support requests, ensuring they are resolved Provide mentoring for the 1st & other 2nd line support Engineers Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all customers Correctly log and update tickets with the required information relating to support requests Manage and maintain the end point monitoring platform on a daily basis Log support tickets for all issues flagged, including 24/7 and daily checks Skills/ Experience: Experience working in an IT support environment covering a number of different technical areas Excellent communication skills, both written and verbal At least 1 formal IT qualification at entry level or above Comfortable working within a team or on own initiative Excellent working knowledge of windows server 2003/2008/2012/2016 Excellent working knowledge of windows 7/8/10 Good working knowledge of major networking components, networking operating systems and basic configuration and maintenance Willing to learn new skills in a fast-paced environment Exchange server 2003/2007/2010/2013/2016/365 implementation experience Benefits: On-call allowance Healthcare plan Employee assistance programme Free parking GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Plymouth, ; In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like the BBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; NOTE This is an opportunity that may lead to an apprenticeship Roles and responsibilities: We are the largest Microsoft Gold Learning Partner in the UK. We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you.You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer Salary: Salaries range from £10,000 - £18,000 per annum, dependent on the ; Is this you? You will need basic IT skills, excellent communication skills, attention to detail, problem solving skills and customer care skills. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
Feb 03, 2023
Full time
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Plymouth, ; In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like the BBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; NOTE This is an opportunity that may lead to an apprenticeship Roles and responsibilities: We are the largest Microsoft Gold Learning Partner in the UK. We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for you.You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer Salary: Salaries range from £10,000 - £18,000 per annum, dependent on the ; Is this you? You will need basic IT skills, excellent communication skills, attention to detail, problem solving skills and customer care skills. You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level.
About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; NOTE This is an opportunity that may lead to an apprenticeship As part of an IT Apprenticeship, you can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £20,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Being a driver will also provide more responsibilities. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British ;
Feb 03, 2023
Full time
About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; NOTE This is an opportunity that may lead to an apprenticeship As part of an IT Apprenticeship, you can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £20,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Being a driver will also provide more responsibilities. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British ;
This role is responsible for ensuring that the IT Service delivery to end users, teams' and departments supports their efforts to deliver to their plans in support of Museum activities. As the Service Manager, you will be collaborating, communicating and organising the daily delivery of the IT service by liaising with staff, champions, stakeholders and IT service suppliers to coordinate and advise on incident resolution, problem management and life cycle management. You will be the communication channel between the outsourced service desk and internal staff liaising closely with the Deputy Head of IT to ensure a quality service is delivered to the end consumers. As the Service Manager you will be responsible for: Build and maintain effective partnering relationships with internal teams and champions with the aim to inform and enable staff to fulfil their roles, developing a knowledge of different business areas and their needs. Manage the provision of 1st and 2nd line IT support for users, Teams and Departments. Manage 3rd party suppliers, coordinating inputs from outsource IT suppliers and application vendors to satisfy the needs of the Museum and its users, maintaining a close coordination and open dialogue with these external parties to resolve issues. Liaise with internal application owners and external suppliers to ensure SLAs are being met, ensuring deliverables align with the OLA's, focusing on quality and value for money. Contribute to department plans informed by internal requests, IT champion feedback or incidents to inform the future departmental direction. Employ a continuous improvement mindset by monitoring the quality of the IT service, evaluating service reports to identify root causes for improvement and efficiency. Act as a member of the IT incident response management team input into the process of managing and recovering from any data, cyber of information security incident. Communicate, coordinate and record change management activities of IT service ensuring staff are informed of changes and that the commercial impact is minimised Other responsibilities: Act as the primary point of escalation for service issues to ensure they are resolved with agreed OLAs Liaise within the Team on IT Project procurement, implementation and delivery. Able to anticipate the needs of those you work with, juggling conflicting priorities Keep abreast of new developments and trends in the industry, reviewing publications, attending conferences and benchmarking practices. Perform finance related activities, raising purchase orders, approving invoices and updating fixed asset registers as appropriate. Ensuring the lifecycle management of equipment is monitored. Able to work flexible hours (including evenings and weekends). Undertake any other relevant activities that are part of the IT function and general scope of this position as directed by the Deputy Head of IT. Person Specification Essential criteria: Qualified by experience in a service management role Demonstrable problem solving and analytical ability. Familiarity with business functions e.g. HR, Finance and Procurement. Good communication and negotiation skills. Good working knowledge of compliance and regulatory frameworks relating to IT and data. Understanding of compliance standards in the Cyber Essentials, Data and Information Security and, PCI requirements. Innovative and creative in providing solutions. Strong organisational ability. Desirable criteria: Experience of running an IT helpdesk, hybrid or remote service using a recognised framework e.g. ITIL v4. Experience of the management and implementation of projects, particularly within the IT environment. Accreditation or qualification in a computing discipline Knowledge of IT systems, infrastructure and services and how they interact
Feb 03, 2023
Full time
This role is responsible for ensuring that the IT Service delivery to end users, teams' and departments supports their efforts to deliver to their plans in support of Museum activities. As the Service Manager, you will be collaborating, communicating and organising the daily delivery of the IT service by liaising with staff, champions, stakeholders and IT service suppliers to coordinate and advise on incident resolution, problem management and life cycle management. You will be the communication channel between the outsourced service desk and internal staff liaising closely with the Deputy Head of IT to ensure a quality service is delivered to the end consumers. As the Service Manager you will be responsible for: Build and maintain effective partnering relationships with internal teams and champions with the aim to inform and enable staff to fulfil their roles, developing a knowledge of different business areas and their needs. Manage the provision of 1st and 2nd line IT support for users, Teams and Departments. Manage 3rd party suppliers, coordinating inputs from outsource IT suppliers and application vendors to satisfy the needs of the Museum and its users, maintaining a close coordination and open dialogue with these external parties to resolve issues. Liaise with internal application owners and external suppliers to ensure SLAs are being met, ensuring deliverables align with the OLA's, focusing on quality and value for money. Contribute to department plans informed by internal requests, IT champion feedback or incidents to inform the future departmental direction. Employ a continuous improvement mindset by monitoring the quality of the IT service, evaluating service reports to identify root causes for improvement and efficiency. Act as a member of the IT incident response management team input into the process of managing and recovering from any data, cyber of information security incident. Communicate, coordinate and record change management activities of IT service ensuring staff are informed of changes and that the commercial impact is minimised Other responsibilities: Act as the primary point of escalation for service issues to ensure they are resolved with agreed OLAs Liaise within the Team on IT Project procurement, implementation and delivery. Able to anticipate the needs of those you work with, juggling conflicting priorities Keep abreast of new developments and trends in the industry, reviewing publications, attending conferences and benchmarking practices. Perform finance related activities, raising purchase orders, approving invoices and updating fixed asset registers as appropriate. Ensuring the lifecycle management of equipment is monitored. Able to work flexible hours (including evenings and weekends). Undertake any other relevant activities that are part of the IT function and general scope of this position as directed by the Deputy Head of IT. Person Specification Essential criteria: Qualified by experience in a service management role Demonstrable problem solving and analytical ability. Familiarity with business functions e.g. HR, Finance and Procurement. Good communication and negotiation skills. Good working knowledge of compliance and regulatory frameworks relating to IT and data. Understanding of compliance standards in the Cyber Essentials, Data and Information Security and, PCI requirements. Innovative and creative in providing solutions. Strong organisational ability. Desirable criteria: Experience of running an IT helpdesk, hybrid or remote service using a recognised framework e.g. ITIL v4. Experience of the management and implementation of projects, particularly within the IT environment. Accreditation or qualification in a computing discipline Knowledge of IT systems, infrastructure and services and how they interact
Charles River Laboratories - Scotland
Tranent, East Lothian
At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families. Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe. IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly. Job Summary As an IT Support Technician we have to ensure customer requests and issues are addressed efficiently and effectively. Resolve routine to moderately complex issues with the desktop computing hardware and software environment. Its an fully remote working role with some occasional business travel requirements. Note : The ideal candidate need to be fluent in both English and French languages. ACTIVITIES: Agrees goals for role with manager Answer inbound calls via Cisco Finesse in French and English Create incident/request tickets as per ticketing processes Perform work assignments and contribute, individually or as part of the Team Provides end-user level 1 support on IT-related issues by diagnosing, analyzing, and quickly resolving or escalating (if resolution requires hands-on interaction, different skill set experience or an excessive amount of time) as needed, meeting SLAs for first-call resolution on incidents and service requests. Identify trends in the support calls and develop documentation to address these most-often reported incidents. Notify management of increasing trends, unusual activity or repeated activity KNOWLEDGE, SKILLS, ABILITIES Fluent in French and English conversational and written Strong knowledge of desktop hardware, software applications, operating systems and network connectivity. Knowledge of Active Directory and security policies. Knowledge of business applications and systems. Technical aptitude with IT literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment Ability to recognize, analyse, and effectively handle incidents in a timely and organized manner using industry best practices and procedures. Ability to demonstrate logical thinking,good analytics and practical troubleshooting and problem-solving skills. Ability to follow policies and procedures. Ability to quickly learn and adapt to new procedures, processes, technology and applications. QUALIFICATIONS: Experience: Two + years related experience in IT or Customer Service facing environment.Service or helpdesk experience preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Certification/Licensure: ITIL Certification preferred but not essential. Other: Knowledge of current IT technologies. Understanding of Active Directory, Azure, cloud technology. Job Qualifications IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021. Equal Employment Opportunity Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin,veteran or disabilitystatus. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to . This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit . Job Segment: Cloud, Pharmaceutical, Quality Assurance, Laboratory, Technical Support, Technology, Science
Feb 03, 2023
Full time
At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families. Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe. IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly. Job Summary As an IT Support Technician we have to ensure customer requests and issues are addressed efficiently and effectively. Resolve routine to moderately complex issues with the desktop computing hardware and software environment. Its an fully remote working role with some occasional business travel requirements. Note : The ideal candidate need to be fluent in both English and French languages. ACTIVITIES: Agrees goals for role with manager Answer inbound calls via Cisco Finesse in French and English Create incident/request tickets as per ticketing processes Perform work assignments and contribute, individually or as part of the Team Provides end-user level 1 support on IT-related issues by diagnosing, analyzing, and quickly resolving or escalating (if resolution requires hands-on interaction, different skill set experience or an excessive amount of time) as needed, meeting SLAs for first-call resolution on incidents and service requests. Identify trends in the support calls and develop documentation to address these most-often reported incidents. Notify management of increasing trends, unusual activity or repeated activity KNOWLEDGE, SKILLS, ABILITIES Fluent in French and English conversational and written Strong knowledge of desktop hardware, software applications, operating systems and network connectivity. Knowledge of Active Directory and security policies. Knowledge of business applications and systems. Technical aptitude with IT literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment Ability to recognize, analyse, and effectively handle incidents in a timely and organized manner using industry best practices and procedures. Ability to demonstrate logical thinking,good analytics and practical troubleshooting and problem-solving skills. Ability to follow policies and procedures. Ability to quickly learn and adapt to new procedures, processes, technology and applications. QUALIFICATIONS: Experience: Two + years related experience in IT or Customer Service facing environment.Service or helpdesk experience preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Certification/Licensure: ITIL Certification preferred but not essential. Other: Knowledge of current IT technologies. Understanding of Active Directory, Azure, cloud technology. Job Qualifications IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021. Equal Employment Opportunity Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin,veteran or disabilitystatus. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to . This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit . Job Segment: Cloud, Pharmaceutical, Quality Assurance, Laboratory, Technical Support, Technology, Science
Salary 40,000 - 40,000 GBP per year Requirements: - The Role • Working within the IT development team, aiding the helpdesk, alignment, and integration teams. • Ability to work in a fast-paced environment with ever changing workloads, to deadlines as set by the business, able to work as part of a team, and/or independently without close supervision • Provide support to colleagues utilising the company systems and create policies for use, and training materials. • Undertake analysis of currently used solutions, and propose best practice solutions for efficiency and economies of scale • Work with the development team to migrate current solutions into centrally hosted, standardised platforms across the group, including the DBA activity and software development work within a web delivery framework - C#.net SQL • Identify and resolve software related issues, across the company platforms • Exposure to MS Access, including development of forms and queries, DBA experience of Microsoft SQL Server, and demonstrable software development skills. Responsibilities: - Marlowe Fire and Security Group are a fast-growing business, with multiple acquisitions annually, this role is to expand the team due to additional workload within the application alignment field, most acquisitions will have a system/solution they use which this position will work with to support and find synergies to align into company standards. As acquisitions are ongoing, the development of standard offerings may evolve, we would see this position heavily involved in the business analysis for alignment of these solutions across the group, this may involve some travel and overnight stays. The business currently supports several Microsoft Access database solutions, and the position would need to understand these, develop additional functionality within, and ultimately migrate them to a centrally hosted Microsoft SQL Server platform, with frontend development in a web-based solution, with consideration for mobile device usage. Technologies: - C# - SQL - MS-SQL - MS Teams More: Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian Technology Equal Opportunities At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Feb 03, 2023
Full time
Salary 40,000 - 40,000 GBP per year Requirements: - The Role • Working within the IT development team, aiding the helpdesk, alignment, and integration teams. • Ability to work in a fast-paced environment with ever changing workloads, to deadlines as set by the business, able to work as part of a team, and/or independently without close supervision • Provide support to colleagues utilising the company systems and create policies for use, and training materials. • Undertake analysis of currently used solutions, and propose best practice solutions for efficiency and economies of scale • Work with the development team to migrate current solutions into centrally hosted, standardised platforms across the group, including the DBA activity and software development work within a web delivery framework - C#.net SQL • Identify and resolve software related issues, across the company platforms • Exposure to MS Access, including development of forms and queries, DBA experience of Microsoft SQL Server, and demonstrable software development skills. Responsibilities: - Marlowe Fire and Security Group are a fast-growing business, with multiple acquisitions annually, this role is to expand the team due to additional workload within the application alignment field, most acquisitions will have a system/solution they use which this position will work with to support and find synergies to align into company standards. As acquisitions are ongoing, the development of standard offerings may evolve, we would see this position heavily involved in the business analysis for alignment of these solutions across the group, this may involve some travel and overnight stays. The business currently supports several Microsoft Access database solutions, and the position would need to understand these, develop additional functionality within, and ultimately migrate them to a centrally hosted Microsoft SQL Server platform, with frontend development in a web-based solution, with consideration for mobile device usage. Technologies: - C# - SQL - MS-SQL - MS Teams More: Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian Technology Equal Opportunities At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
European Bioinformatics Institute
Saffron Walden, Essex
Salary 45,000 - 70,000 GBP per year Requirements: - A degree or higher degree in web development, computer science or equivalent experience Experience of using JavaScript technologies (experience of either Vue.js, React or Node.js) Experience of building cross-platform, responsive websites Experience of working in an Agile team and using Agile methodologies, including SCRUM and Kanban Experience of working with UX researchers and designers Responsibilities: - You will work within the larger Literature Services team in an Agile environment. The team consists of Developers, Quality Assurance Engineers, Database Administrator, UX Architect, Product Manager, Data Scientists, Community Manager & Outreach, Helpdesk and Team Leader. You will also work and collaborate with external collaborators. In this role you will be responsible for the development and maintenance of the Europe PMC website and related front-end applications, the Europe PMC design system and accessibility standards. The position reports to the Service Coordinator responsible for the Europe PMC product in the Literature Services team and specific tasks will include: Development of front-end components and applications for the Europe PMC website and manuscript submission system Europe PMC plus Writing unit tests and tuning the performance of front-end components with high user traffic Taking ownership of monitoring and troubleshooting front-end components Maintenance of front-end components of the website Responsibility for ensuring the website complies with accessibility standards and advocating for accessibility and coding standards Maintaining and improving the Europe PMC design system and interface patterns Introduction of best practises, tools and frameworks Technologies: - JavaScript - Storybook - HTML5 - TypeScript - Java - Vue - NodeJS - Spring More: Our team develops and maintains Europe PMC - an open access repository of 8.1 million full-text biomedical research articles, supplemented with 41 million abstracts, database links and citation information which is supported by 37 international biomedical funders. Some of our projects include: Redesigning the Europe PMC search interface and functionality Adding new types of content, including protocols and peer reviews, and making sure they are discoverable and easy to use Displaying biological term annotations extracted from supplementary files by data mining on article pages Some of our teams' achievements are: Redesigning the website based on extensive user research and implementing accessibility standards Creating a manuscript submission system in house using open source technologies Creating re-usable front-end components including a JS text highlighter Our tech stack is: HTML5, CSS3, JavaScript, Vue.js, Node.js Storybook (for design patterns) TypeScript (for open source software) Java (Wicket), Java Spring, Ignite
Feb 03, 2023
Full time
Salary 45,000 - 70,000 GBP per year Requirements: - A degree or higher degree in web development, computer science or equivalent experience Experience of using JavaScript technologies (experience of either Vue.js, React or Node.js) Experience of building cross-platform, responsive websites Experience of working in an Agile team and using Agile methodologies, including SCRUM and Kanban Experience of working with UX researchers and designers Responsibilities: - You will work within the larger Literature Services team in an Agile environment. The team consists of Developers, Quality Assurance Engineers, Database Administrator, UX Architect, Product Manager, Data Scientists, Community Manager & Outreach, Helpdesk and Team Leader. You will also work and collaborate with external collaborators. In this role you will be responsible for the development and maintenance of the Europe PMC website and related front-end applications, the Europe PMC design system and accessibility standards. The position reports to the Service Coordinator responsible for the Europe PMC product in the Literature Services team and specific tasks will include: Development of front-end components and applications for the Europe PMC website and manuscript submission system Europe PMC plus Writing unit tests and tuning the performance of front-end components with high user traffic Taking ownership of monitoring and troubleshooting front-end components Maintenance of front-end components of the website Responsibility for ensuring the website complies with accessibility standards and advocating for accessibility and coding standards Maintaining and improving the Europe PMC design system and interface patterns Introduction of best practises, tools and frameworks Technologies: - JavaScript - Storybook - HTML5 - TypeScript - Java - Vue - NodeJS - Spring More: Our team develops and maintains Europe PMC - an open access repository of 8.1 million full-text biomedical research articles, supplemented with 41 million abstracts, database links and citation information which is supported by 37 international biomedical funders. Some of our projects include: Redesigning the Europe PMC search interface and functionality Adding new types of content, including protocols and peer reviews, and making sure they are discoverable and easy to use Displaying biological term annotations extracted from supplementary files by data mining on article pages Some of our teams' achievements are: Redesigning the website based on extensive user research and implementing accessibility standards Creating a manuscript submission system in house using open source technologies Creating re-usable front-end components including a JS text highlighter Our tech stack is: HTML5, CSS3, JavaScript, Vue.js, Node.js Storybook (for design patterns) TypeScript (for open source software) Java (Wicket), Java Spring, Ignite
Salary 45,000 - 60,000 GBP per year Requirements: - CCNA CCNP Desktop support Network Engineer Troubleshooting Responsibilities: - A Desktop Support Specialist supports computer software integration by diagnosing and troubleshooting common problems. Installing new software Installing new hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions, and passwords Overseeing security of all systems, especially the internet, and installing antivirus protection Fixing network faults Network maintenance Technical support for people using the network Training staff on new systems Day-to-day admin and monitoring of network use Planning future improvements, suggesting IT solutions to business problems Making sure all IT meets industry standards Supervising helpdesk staff If you choose to work for a large company, you'll likely have a designated area of the network to work on; if you work for a smaller company you'll probably be in charge of the entire network. Technologies: - Microsoft 365 - Linux - Azure - CRM - ICT - IT Support - Network - Office 365 - Windows More: A Desktop Support Specialist will also support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware, and troubleshooting common problems.
Feb 03, 2023
Contractor
Salary 45,000 - 60,000 GBP per year Requirements: - CCNA CCNP Desktop support Network Engineer Troubleshooting Responsibilities: - A Desktop Support Specialist supports computer software integration by diagnosing and troubleshooting common problems. Installing new software Installing new hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions, and passwords Overseeing security of all systems, especially the internet, and installing antivirus protection Fixing network faults Network maintenance Technical support for people using the network Training staff on new systems Day-to-day admin and monitoring of network use Planning future improvements, suggesting IT solutions to business problems Making sure all IT meets industry standards Supervising helpdesk staff If you choose to work for a large company, you'll likely have a designated area of the network to work on; if you work for a smaller company you'll probably be in charge of the entire network. Technologies: - Microsoft 365 - Linux - Azure - CRM - ICT - IT Support - Network - Office 365 - Windows More: A Desktop Support Specialist will also support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware, and troubleshooting common problems.
Holdcroft Motor Group
Stoke-on-trent, Staffordshire
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
Feb 03, 2023
Full time
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
2nd Line IT Support Engineer - initial 6 months (inside IR35) My client based in Inverness have a requirement for an IT Support Engineer. Reporting to the IT Manager, the client wants to fill this opening with someone who is an experienced 2nd line engineer with a hands-on proactive approach. Working in a small team we require somebody who can come in and hit the ground running, making an immediate impact. With a hands-on approach, you will be working on escalated infrastructure issues from the helpdesk, working across the technology estate. With the business going through transformation, they moving from on-prem to the cloud and whilst cloud related skills would be beneficial you will also have the opportunity to learn more. Ideal experience would include some of the following skills: Prior experience in a 2nd line engineering role. Virtual Desktop ie AVD/WVD, Citrix VMware Windows Server Networking Protocol Active Directory AutoPilot The role will be based predominantly from Inverness with an element of flexibility. As such, candidates will need to be based within commutable distance.
Feb 03, 2023
Contractor
2nd Line IT Support Engineer - initial 6 months (inside IR35) My client based in Inverness have a requirement for an IT Support Engineer. Reporting to the IT Manager, the client wants to fill this opening with someone who is an experienced 2nd line engineer with a hands-on proactive approach. Working in a small team we require somebody who can come in and hit the ground running, making an immediate impact. With a hands-on approach, you will be working on escalated infrastructure issues from the helpdesk, working across the technology estate. With the business going through transformation, they moving from on-prem to the cloud and whilst cloud related skills would be beneficial you will also have the opportunity to learn more. Ideal experience would include some of the following skills: Prior experience in a 2nd line engineering role. Virtual Desktop ie AVD/WVD, Citrix VMware Windows Server Networking Protocol Active Directory AutoPilot The role will be based predominantly from Inverness with an element of flexibility. As such, candidates will need to be based within commutable distance.
IT Technician Salary up to £27,000 + Benefits You will be based in our Caerphilly Office - Hybrid working CPS are working with an IT service provider who work with a wide range of clients across multiple sectors who rely on our client providing a responsive IT Support when it's needed most. Helping other organisations innovate, improve and transform. Our client is offering a fantastic opportunity to an experienced IT/Cloud Technician. to join their ever growing Helpdesk Team. Reporting to the Technical Team Leader, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. We are looking for a team player, sharing knowledge and providing customer service should be at the forefront of any applicants nature. Our client is well known for offering support and development on technical skills using formal training to develop and grow their valued employees. This role will offer you variety, no two days are the same! An ideal candidate will be: Passionate about IT Excited by Technology Keeps up to date with latest tech, initiatives and changes in industry The skills and experience required: Most Importantly you must have a 'hands on' approach with a keen willingness to learn Helpdesk/IT Support experience on a telephone/remote support basis Experience working with Microsoft O365 troubleshooting and administration One of our main strengths are professional development, welcoming any applicants who can show self investment in their own personal development - For example, MCP qualifications and/or COMP TIA or demonstrating that you are working towards completing. Fully conversant with PC hardware set-up A full UK Driving Licence and your own transport is essential for this role You will be office based initially, before moving into a hybrid working model following a successful training and induction period. Our client is focusing on these 3 main traits to find the most suitable individual for this role: Passion - The people we employ are, passionate about what they do Expertise -The people we employ are, experts and specialists in their field Trust -The people we employ are, trustworthy and reliable In return our client will offer you career and salary progression to those people who have the right skills and attitude. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Feb 03, 2023
Full time
IT Technician Salary up to £27,000 + Benefits You will be based in our Caerphilly Office - Hybrid working CPS are working with an IT service provider who work with a wide range of clients across multiple sectors who rely on our client providing a responsive IT Support when it's needed most. Helping other organisations innovate, improve and transform. Our client is offering a fantastic opportunity to an experienced IT/Cloud Technician. to join their ever growing Helpdesk Team. Reporting to the Technical Team Leader, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. We are looking for a team player, sharing knowledge and providing customer service should be at the forefront of any applicants nature. Our client is well known for offering support and development on technical skills using formal training to develop and grow their valued employees. This role will offer you variety, no two days are the same! An ideal candidate will be: Passionate about IT Excited by Technology Keeps up to date with latest tech, initiatives and changes in industry The skills and experience required: Most Importantly you must have a 'hands on' approach with a keen willingness to learn Helpdesk/IT Support experience on a telephone/remote support basis Experience working with Microsoft O365 troubleshooting and administration One of our main strengths are professional development, welcoming any applicants who can show self investment in their own personal development - For example, MCP qualifications and/or COMP TIA or demonstrating that you are working towards completing. Fully conversant with PC hardware set-up A full UK Driving Licence and your own transport is essential for this role You will be office based initially, before moving into a hybrid working model following a successful training and induction period. Our client is focusing on these 3 main traits to find the most suitable individual for this role: Passion - The people we employ are, passionate about what they do Expertise -The people we employ are, experts and specialists in their field Trust -The people we employ are, trustworthy and reliable In return our client will offer you career and salary progression to those people who have the right skills and attitude. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
