Job DescriptionJob DescriptionLHH Recruitment Solutions is seeking a HYBRID Junior Applications Engineer in Nashville, TN to support the implementation, configuration, and ongoing success of our products and business applications.
Title: Application Engineer
Type: Permanent/Direct Hire
Location: Nashville, TN
Schedule: Monday - Friday; Flexible start and end times; HYBRID flexibility
Compensation will vary upon experience:
- Entry: $60,000 - $70,000 annual
- Mid: $75,000 - $85,000 annual
Key Responsibilities
- Provide first-level technical support for application functionality, troubleshooting, and issue resolution
- Respond to questions via ticketing system, email, phone, or virtual meetings
- Reproduce issues, collect logs/details, and escalate to senior engineers as needed
- Track work clearly and consistently in the ticketing system (status, next steps, outcomes)
- Assist with application setup, user access, and environment configuration
- Support product/application implementations, upgrades, and feature rollouts
- Validate configurations and test changes prior to deployment
- Help maintain stable performance by following established standards and procedures
- Gather and clarify user/customer needs and translate into actionable requirements
- Support solution design by mapping workflows and identifying gaps or risks
- Collaborate with product, engineering, and QA teams to deliver practical outcomes
- Create and update user guides, how-to articles, and troubleshooting documentation
- Maintain internal knowledge base content (FAQs, workflows, best practices)
- Assist with training materials and basic end-user enablement sessions
- Document common issues and propose improvements to reduce repeat tickets
- Identify recurring problems and recommend process or system improvements
- Contribute to small enhancements, automation efforts, or reporting as skills grow
- Stay current on product updates, tools, and foundational technologies used by the team
Qualifications
- 0-2+ years of experience in application support, technical support, systems, or engineering internship/co-op
- Strong troubleshooting mindset and ability to learn new software quickly
- Clear communication skills (can explain technical concepts to non-technical users)
- Comfortable working with ticketing tools and documenting work thoroughly
- Basic understanding of software/app lifecycle concepts (testing, releases, change control)
- Exposure to SQL basics, APIs, integrations, or scripting is helpful
- Familiarity with cloud platforms
- Understanding of monitoring/logging concepts and basic diagnostic tools
Pay Details: $65,000.00 to $85,000.00 per year
Search managed by: Amanda Bellson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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