Systems Engineer

The Systems Engineer is responsible for designing, implementing, and supporting enterprise infrastructure systems that ensure the availability, security, and performance of the organization's technology environment. This role leads technical initiatives, supports critical business systems, and works independently to troubleshoot, maintain, and enhance server and application environments in alignment with organizational goals and regulatory requirements.

Key Responsibilities:

Technology Leadership & Project Ownership

• Lead the implementation of new technologies and systems from evaluation through deployment.
• Serve as the primary technical point of contact for assigned systems, including upgrades, vendor coordination, and lifecycle management.
• Make independent decisions related to system architecture, implementation approaches, and remediation strategies using established change management (CAB) processes.

System Monitoring & Maintenance

• Perform daily monitoring of servers, hardware, storage, applications, and system processes to ensure reliability and performance.
• Review system and application logs, validate successful completion of scheduled jobs (e.g., backups), and take proactive action to prevent issues.
• Independently manage backup systems, maintenance activities, and scheduled downtime communications.
• Develop and maintain operating procedures to maximize system resiliency, productivity, and availability.

Troubleshooting & Vendor Collaboration

• Diagnose and resolve Windows and application-level issues across enterprise systems.
• Collaborate with internal teams and third-party vendors to test, troubleshoot, and deploy new or modified systems and applications.
• Execute system commands, analyze results, and independently determine corrective actions to minimize downtime and improve performance.

Process Improvement & Documentation

• Improve operational efficiency through scripting, automation, and documentation.
• Contribute to ongoing improvements in system reliability, security, and support processes.

Hardware & Infrastructure Support

• Install, document, and maintain physical and virtual infrastructure including servers, PCs, peripherals, VDI endpoints, and related equipment.
• Coordinate hardware and software installations and provide backup support to other systems team members as needed.

Experience

• Minimum of 5 years of experience implementing and supporting enterprise IT infrastructure.
• Strong hands-on experience with:
• Windows operating systems
• Active Directory administration
• Group Policy management
• File permissions and inheritance
• Financial industry or regulated-environment applications

Education

• Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience.