Job DescriptionJob Description
Job Title:
IT Business Support Analyst
Location (city, state):
Nashville, TN
Pay:
$30-35/hour (Contract-to-Hire) Conversion salary approx. $60-75K
Job Description:
This position sits at the crossroads of IT support and business operations. The IT Business Support Analyst will work closely with internal teams to troubleshoot application issues, support system functionality, and enhance how technology is used across the organization. This is not a network-focused role, but rather centered on business applications, workflows, and continuous improvement.
Key Responsibilities:
- Provide Tier 2/3 support for business applications, resolving user issues related to system functionality and workflows
- Partner with stakeholders to understand business needs and translate them into practical system solutions
- Monitor and identify recurring issues, recommending improvements to optimize processes and system usage
- Manage user access, permissions, and general system administration across multiple platforms
- Support a variety of internal applications and quickly ramp up on new systems as needed
- Assist with light hardware troubleshooting (workstations, peripherals, etc.)
Qualifications:
- 3-5 years of experience in IT support, application support, or a similar role
- Strong ability to connect technical solutions with business needs (business analyst mindset)
- Experience troubleshooting across multiple applications rather than focusing strictly on infrastructure
- Proven track record of career progression and stability
Preferred:
- Experience with property management platforms (such as Vantaca, Yardi, AppFolio, CINC Systems, or similar)
- Exposure to ERP or CRM systems (NetSuite, Salesforce, etc.)
- Involvement in process improvement or operational efficiency initiatives
Additional Details:
- Contract-to-hire opportunity
- 100% onsite for the first 60 days, transitioning to a hybrid schedule (3 days onsite)
- Standard business hours (8:00 AM - 4:30 PM), no weekend work
Perks:
- Opportunity to step into a highly visible role impacting both IT and business operations
- Collaborative environment with a focus on continuous improvement
- Clear path to full-time conversion with competitive salary
- Exposure to a variety of business-critical systems and tools
Benefits: This position is eligible for medical, dental, vision, and 401(k)
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010