202 CRM jobs

IT Support Analyst We are a growing SME IT Services organisation currently seeking an IT Support Analyst to join our team. We are located in the Welsh ICE Innovation Centre in Caerphilly where we work alongside a community of many other growing businesses. This is an excellent opportunity for a technical customer service professional to expand their career. You will be working alongside us and with our customers on ServiceTracker, our operational and management application for blue-collar service industries. The right person will have a willingness to work with the latest technologies and make a contribution to the business from day one. Our application is built on the Salesforce platform. We will give you first-class training and professional development to enable you to succeed in your role and become an IT professional. Key skills needed for the role: * Experience working within a technical customer service role, preferably within a SaaS / B2B environment dealing with customer requests and bugs; * Possess a genuine relish for troubleshooting and problem-solving complex puzzles; * Have the ability to think on your feet, learn a complex product inside and out, and discover creative methods to resolve customer issues; * Demonstrable experience troubleshooting and documenting replication steps for complex technical issues, while collaborating with our developers to ensure resolution. * Experience supporting, troubleshooting, and assisting with the development of desktop applications and web application integrations; * Familiarity with modern support ticketing or CRM solutions within technical customer service environments. The ideal candidate for this role will have excellent communication skills in addition to good verbal and written skills who is a natural-born evangelist with infectious enthusiasm. With our ambitious company goals, you will help create new technology and enhance your skill-set whilst working with some other exceptional team members! A competitive salary comes with this position, dependent upon experience + life cover, pension, 25 days holiday. Apply now to us or request further information on this excellent opportunity

This role is for a Dynamics CRM Consultant (or possibly Consultants who have worked on other CRM solutions) who also has previous experience of ERP solutions such as Sage 200, Infor, Dynamics NAV, Dynamics AX, Intact, Access Accounts, Coda or similar. It is home based with travel to client sites, but you will initially have to spend some time in their offices near Reading for training purposes. Salary to £50k plus car allowance. This ERP reseller has recently acquired another business who sold a very good MS Dynamics GP and MS Dynamics CRM solution to colleges and universities. As the products have changed there is now a huge drive to do much more with Dynamics 365 and indeed Business Central which is the latest Microsoft consolidation of MS Dynamics products. This means the new projects are around updating the on-premise version of MS Dynamics CRM to Dynamics 365 and then onto the new Business Central. The job is home based with plenty of travel to clients, most of the clients are in the South East of England. You will implement Dynamics 365 working with clients who are using the solution for accounts, room booking, expense management, cost allocation and also for marketing and sales. You will participate in the full implementation life cycle of the projects and have a chance to work closely with SQL Server, so you will need good SQL skills and be able to back up and restore a SQL Server database as a minimum. Experience of SQL scripting would be a huge advantage. They need an experienced MS Dynamics CRM or Dynamics 365 Consultant, or a good CRM Consultant who also has ERP experience and can grow into a full Dynamics 365 consulting role. If you have CRM and ERP implementation skills and good SQL scripting and SQL Server database skills this is a chance to move into the very latest MS Dynamics software and really push your career forward. You would get training including Microsoft certifications in: MS Dynamics GP MS Dynamics CRM MS Dynamics 365 Experience of MS Dynamics NAV, Sage 200, Intact ERP or any mid-market ERP solution, alongside your skills with Dynamics 365 or Dynamics CRM, would be a perfect background for this role. Please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing to find out more

We are recruiting for an experienced Microsoft Dynamics CRM Developer for a fast moving business. To support the pace and scale of growth over recent years they have invested in technology, moving to a cloud based environment and are looking to standardise the rollout of this CRM system and associated applications across all of their office bases. This is an exciting opportunity to join a dynamic business that has a strong focus on growth. We are ideally looking for a self motivated experienced Developer with an underlying passion for the CRM element to lead development work and provide support to the business in the form of product knowledge. Role responsibilities * To provide experience and expertise in Dynamics configurations * To provide subject matter expertise in the Microsoft portfolio of products and services. * To configure, customise and develop CRM to meet business needs. * To be the focal point for fast delivery of systems changes and new implementations. * To co-ordinate promotions from development, to test, to production environments. * To document high level design options, and make considered recommendations. * To ensure technically appropriate solutions are implemented. * To drive unit testing and assist with UAT. Essential Skills and Experience * Minimum of 18 months of Dynamics development experience including online exposure and a strong understanding of the Microsoft portfolio. * Ability to create design documents and architectural proposals. * Happy to speak with other departments to find out their business needs and tailor a fit to these, deliver training and most importantly being able to communicate clearly with those who do not understand the ‘Tech’ side of IT. Desirable Skills and Experience * Ideally Microsoft certified, including customisation and configuration in Dynamics. * Experience of C#, Dynamics plugins, SQL, Azure service bus, LogicApps, Fetch XML and Office 365. Our Client will fully support the successful candidate to expand their own skill and experience with training and offer the opportunity to join the business following an investment in IT and be part of the team that is tailoring these to fit with the business and user needs. On offer is a basic salary of between £35,000 and £40,000, further software related training to ensure continued learning with Microsoft and related packages and software. For more detail on this opportunity, to register your interest or apply please either use the link on this website or call / text / WhatsApp (Apply online only)

Vacancy Overview The Senior Architecture Analyst plays a key role in designing and delivering both short and long term database solutions and ensuring the quality and breadth of data required to support Marketing Communications requirements, liaising with Sales and Marketing teams. Recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. EDF Energy is an inclusive employer, and although these roles are advertised on a full time basis as standard, flexible working arrangements will be reviewed and considered in line with our flexible working policy. Contextual Information The Customers business has an annual turnover of c£6.3bn with an Operating expenditure of c£584m, Capex investment of c£56m, Gross margin of c£698m and EBITDA of c£72m. Customers operate with c6000 employees, recognise partners with a range of Trade Unions and is located across multiple UK locations. Employee mix includes contact centre, sales, product development, marketing and commercial. Outsourcing arrangements in the UK and overseas form part of the operating capability and capacity. Customers serve over 200,000 business customers and are the largest supplier of electricity to business customers in Britain. Customers also supplies energy and energy services to over 5.3m residential customer accounts across the UK. Immediate challenges include the need to reduce operations costs, meeting the mandate deployment of Smart Metering, responding to the market changes that will be associated to the Competition and Markets Authority review. The Customers Relationship Management team is responsible for the provision of customer’s data to support customer communications and campaigns across markets and channels and working to provide a flexible, agile platform on which to implement the Marketing and Sales plan. The team will be responsible for integrating the various legacy CRM interfaces across the Customer sales segments, and for establishing a simple, efficient service to the Marketing Communications team. Nature and Scope Customers operate within a fast paced, continuously evolving environment giving rise to key challenges including responding to regulatory and market reforms through innovative products, services or processes, creating value in tight margin highly competitive market places, and building trust with customers. Employee mix includes directly sourced contact centre staff and increasingly outsourced capability both on and off shore. The job holder is fully empowered to make Commercial decisions in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. They will be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information. The role will require managing the customer and marketing databases, interfacing with external data providers and liaising and influencing stakeholders across the business to: * Improve the efficiency of customer data processes supporting marketing communications; * Enhance the quality of customer and marketing data; and * Deliver a richer view of customers and prospects. Following the reorganisation of the Customers business, the role holder will play a leading role in consolidating the various CRM systems and processes inherited from legacy Sales & Marketing activities, working in conjunction with the Customer Data Programme. The ultimate aim will be to identify and retain internal best practice, and to plan and manage the transition from alternative systems and processes. Principal Accountabilities * Act as expert of point-of-reference within the team on the architecture and content of the customer data warehouse, relevant associated systems, interfaces and data-flows; in order to ensure associated IT/Database projects are delivered on time and to cost. * Act as expert of point-of-reference for EDF Energy customer data in supporting marketing and regulatory campaign design and decision making. * Design changes to existing or new marketing database solutions in order to optimise current communications processes and ensure best performance from new solutions. * An expert point of contact for data quality and adhering to and influencing company data policy and standards. Ensuring team data quality with support for assuring team campaign outputs. * Work with internal/external stakeholders to identify solutions to problems or business initiatives that require CRM team support, in order to identify and develop new CRM and acquisition capabilities that could drive customer growth and profit * Assist team colleagues, both on and offshore, in the provision and management of campaign data in order to meet critical business timelines. * Establish and maintain best practice procedures to ensure the company’s contact strategy, data protection standards and customer trust are protected. Ensure campaign selections are made in accordance with these standards. * Lead the identification and appraisal of CRM systems across legacy Sales & Marketing activities to consolidate best practice and develop leading solutions. * Evaluate products and emerging technologies related to consumer marketing in order to make recommendations, fully backed by cost, integration and capability rationale, for data solutions. Knowledge, Skills, Qualifications, Experience * Strong background in database systems design and data warehouse design * Strong knowledge of SQL, Oracle, RDBMS, TOAD tools. * Experience in Business requirements gathering and creation of supporting documentation * Degree qualified or equivalent in relevant discipline * Experienced in design and development of marketing systems and/or data warehouses * Experienced in the design and development of web service applications * Excellent communication, influencing and organisational skills * A strong team player * Presentation skills * High level of business and market awareness * Excellent problem solving skills and a strong commercial focus * Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target

Insight Analyst Location – Nottingham Salary – up to £30,000 to £40,000 A well-known, fast paced company based in Nottingham are looking for an Insight Analyst to join the growing team. You will be working to provide insight to various areas of the company. Providing insight and analytical reporting will be part of your daily responsibilities. If you are passionate and proactive about providing insight this is the perfect opportunity to take the next step to develop your career. Responsibilities * Work as part of the Insight team to plan workloads and key activity * Liaise with Stakeholders both internally and externally to develop future plans for delivery of Insight, analytics and reporting * Be passionate about driving effectiveness and best practises to improve and streamline the ways of working * Provide accurate analysis and insight to the agreed timescales * Ensure that all analysis and insight is documented correctly * Delivery meaningful reporting, analysis and insight to support the lead analysis * Produce end to end marketing and customer analysis, including analysis of several methods they use for campaigns * Work with the team and the lead analyst to consolidate analysis into data driven actionable insights with can then be presented to key stakeholders * Develop a strong and consultative relationship with the retail, and account management teams. Key Skills * Experience of working to provide insight and analysis * Campaign analysis is also key * Any marketing analysis experience is beneficial * Strong analytical and communication skills * Advanced Excel Skills are needed * Ability to translate data in clear analysis * Experience with forecasting, trending, indexing and profiling * Any knowledge of SAS or SPSS is also hugely beneficial * Any experience working with CRM systems is also helpful * Digital or ecommerce experience This growing company are looking for a keen analyst who is looking to develop their career and take the next step. They are offering a great opportunity with a competitive salary and package. We are in the process of arranging interviews for the next coming weeks, so if you are interested then please do not hesitate to contact Kim Roe of Vantage Consulting on (Apply online only) or send your CV

SQL Developer – £25,000-£40,000- Swindon, Wiltshire Our Swindon based client are looking to recruit someone to join their development team who has a solid understanding of SQL and who can come in and work with their database team to help maximise the CRM system that they currently have. You will be involved in the design and implementation of internal process improvements such as automation and improving data delivery. You will be working with large and fairly complex data sets and knowing how to manage and work around that is important. As a result of your SQL and database knowledge, you will offer an element of technical support to the database team on any queries they may have. In addition to working with SQL – or certainly looking to improve your SQL experience – you will come into a role that will give you CRM experience, specifically MS Dynamics. Candidates with previous experience in this would certainly be encourage to apply for this. However, if you have SQL experience and CRM experience with another kind of CRM, then this would certainly be seen as a huge positive. Experience in Web Services (REST, SOAP, WSDL, UDDI) and API would be ideal, but by no means essential in this role – however it would be something you would learn along the way. This is a really exciting role where they need someone who can hit the ground running with SQL development but also open to leaning more about CRM and Web Services so it is a very varied and progressive role. For more information on this opportunity, please can you call me on (Apply online only) or email me at ben @ jiyuconsulting. co. uk SQL Developer – £25,000-£40,000- Swindon, Wiltshire

Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract A large national government organisation are looking for an IT specialist to join their team! As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365. Role Accountabilities; Maintain service levels for operational support and overall system availability, focusing on CRM. Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view Maintain security of CRM and it s data to ensure continued business operation and compliance. Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools. Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM. Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM. Knowledge & Experience Required; Technical experience in supporting applications, system administration. ITIL v3 Foundation certified or equivalent. Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users. Extensive experience of supporting CRM systems and IT applications. Understanding of web administration and web technologies. Awareness or experience in underpinning technologies, such as and not limited too Active Directory. Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS. Strong analytical skills. This is an urgent requirement- APPLY NOW

Pertemps Managed Solutions are currently recruiting on behalf of a highly reputable organisation based in Newport who are looking to recruit a CRM Architect with SCCM and WIN10 experience The Role: • This role will act as an architect and quality assurance layer in multiple CRM developments the Programme has scheduled. • Clearly and logically able to architect well-structured solutions/framework from start to finish to solve business problems with confidence • Able to configure complex coded solutions • Lead consultative discovery sessions with clients and prospects at the executive level to understand core needs and considerations to determine the optimal technical solution • Work closely with Product and/or Project Managers in requirements gathering and project planning, interfacing directly with the client and their vendors as needed • Own the execution of these technical initiatives, actively keeping all external and internal stakeholders informed, and working closely with Product Managers and Project Managers • his role is more than a developer and will require that more holistic and architectural focus. The Candidate: • The successful candidate will give strategic direction to the projects and ensure external suppliers are developing in line with technical expectations. • 5+ year's experience as a CRM Architect – preferably in a utilities or public sector background • Strong SCCM & WIN10 experience • Self-motivated to drive solutions from idea through execution For more information please apply and a recruitment consultant will be in touch to answer any queries you may have

We are recruiting for an experienced Microsoft Dynamics CRM Developer for a fast moving business. To support the pace and scale of growth over recent years they have invested in technology, moving to a cloud based environment and are looking to standardise the rollout of this CRM system and associated applications across all of their office bases. This is an exciting opportunity to join a dynamic business that has a strong focus on growth. We are ideally looking for a self motivated experienced Developer with an underlying passion for the CRM element to lead development work and provide support to the business in the form of product knowledge. Role responsibilities * To provide experience and expertise in Dynamics configurations * To provide subject matter expertise in the Microsoft portfolio of products and services. * To configure, customise and develop CRM to meet business needs. * To be the focal point for fast delivery of systems changes and new implementations. * To co-ordinate promotions from development, to test, to production environments. * To document high level design options, and make considered recommendations. * To ensure technically appropriate solutions are implemented. * To drive unit testing and assist with UAT. Essential Skills and Experience * Minimum of 18 months of Dynamics development experience including online exposure and a strong understanding of the Microsoft portfolio. * Ability to create design documents and architectural proposals. * Happy to speak with other departments to find out their business needs and tailor a fit to these, deliver training and most importantly being able to communicate clearly with those who do not understand the ‘Tech’ side of IT. Desirable Skills and Experience * Ideally Microsoft certified, including customisation and configuration in Dynamics. * Experience of C#, Dynamics plugins, SQL, Azure service bus, LogicApps, Fetch XML and Office 365. Our Client will fully support the successful candidate to expand their own skill and experience with training and offer the opportunity to join the business following an investment in IT and be part of the team that is tailoring these to fit with the business and user needs. On offer is a basic salary of between £35,000 and £40,000, further software related training to ensure continued learning with Microsoft and related packages and software. For more detail on this opportunity, to register your interest or apply please either use the link on this website or call / text / WhatsApp (Apply online only)

Business Analyst Reporting To: Head of Technology – Sales & Service Location: Wilmslow Hours of Work: 09:00 – 17:30 or in line with business needs Salary: £TBC The Role A Citation Business Analyst will be responsible for conducting full lifecycle analysis including, requirements, activities and design. The Business Analyst will define/design business processes with key stakeholders, will document business requirements in the form of user stories with appropriate acceptance criteria and will ensure that stakeholder comms and engagement is at the forefront of all activities undertaken. The Business Analyst will take ownership of ensuring the technology solution proposed delivers the required business outcome(s) and addresses the defined problem(s). The Business Analyst will work closely with architects and senior stakeholders on the documentation and realisation of changes to architectural artefacts such as capability models and Enterprise Data Models. The Business Analyst focuses on the delivery of customer-centric solutions, whether these be internal or external customers. The Person We are looking for someone who can roll their sleeves up and ‘dig in’ with the rest of the team. In addition, the successful candidate should have: • The ability to translate business requirements into well-formed user stories with appropriate acceptance criteria • Lead workshop sessions; ensure stakeholders are engaged during these sessions, focus on objectives/outputs and guide the definition of business processes/requirements ensuring that they are aligned with business objectives • The ability to understand the end to end process, including the technology that delivers each step of the process • Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements. • Work with senior stakeholder to identify and prioritise business outcomes and needs, to ensure business value is delivered as soon as possible in the lifecycle • Quality assure the execution of test plans to ensure a quality solution is delivered to meet the desired business outcome(s) • Liaise with key stakeholders to identify areas for improvement • Design and deliver operational improvements through efficiencies • Works collaboratively with a range of people to support the wider business agenda • Proactively identifies areas for improvement, shares lessons learnt with colleagues and encourages others to do the same • Be flexible in approach and being mindful of change • Have a can-do attitude with a focus on deadlines and delivery Education & Experience: • Working in an agile/devops environment • Working with third party suppliers in terms of solution delivery • Working with business stakeholders • Educated to degree standard • Ideally have experience of delivering Salesforce as a CRM tool or other CRM packages • Ideally have experience of delivering with on and off shore development teams. About Us We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more. It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details

Developer / Development Engineer / Technical Consultant Document Solutions – ECM, CRM, ERP, BI Are you an experienced Developer / Development Engineer / Technical Consultant from the Enterprise Content Management arena? This position is suitable for someone looking to be part of a global organisation, someone with experience across development and integration configurations within the companies portfolio of solutions. As a Developer / Development Engineer / Technical Consultant you will be working closely with the sales team to provide solutions / requirements which sit outside of the general software remit. To be considered for this Developer / Development Engineer / Technical Consultant position you must have:- * Relevant experience from the ECM arena * Programming experience such as C#, .Net, Java, HTML, C++, SQL, XML * Experience with ECM, CRM, ERP, BI tools * Ideally exposure across Kofax, OnBase, DocuWare, Brainware, N-Scale, Readsoft Salary flexible dependent upon experience Full job spec available for this Developer / Development Engineer / Technical Consultant position

Microsoft Dynamics Developer - 6 months - Manchester A new role contract vacancy has become available for a Microsoft Dynamics CRM developer with a leading company based in their Manchester HQ. A Dynamics Developer is sought for a 6-month contract working on a Greenfield Dynamics 365 implementation. In this Microsoft Dynamics CRM Developer position, you will be responsible for customisation and development of CRM Plugins and Custom Workflow Steps in C#. You will also be looking to implement client-side customisation's using Business Rules, TypeScript and JavaScript. - Implement CRM Customisation's e.g. Workflows, Forms, Custom Entities and Attributes, Actions and Business Process Flows - Use C# to developer CRM Plugins and custom workflows - Implement client-side customisation's using Typescript and JavaScript - Use Git for source control Key Experience - Minimum 3 years working with different versions of Microsoft Dynamics CRM - Experience of Dynamics 365 online and on premise - Experience of developing in C# - Knowledge and experience of JavaScript and Typescript - Experience of using GIT for source control To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matt Hudson, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viqu_uk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK

Developer – Preston Permanent – Up to £30K TM Resourcing are working with an established outsourced call centre in Preston and they are looking to recruit an experienced software developer with strong C#, .Net, T-SQL and Microsoft Visual Studio skills. The ideal person will be articulate and able to engage with stakeholders at all levels. You will also have experience working at all stages of the software development cycle. As part of the development team, you will be working on development and maintenance of a bespoke CRM system. In addition, you will also be required to create stand-alone applications of varying complexity outside the constraints of the CRM platform. Responsibilities: * Develop solutions to spec using the most relevant method and language. * Test solutions with the end user and assist in making the final go/no go decisions. * Implement software solutions following the businesses defined release process. * Bug fixing to maintain systems and processes. * Working on automation pieces to streamline business processes in order to reduce costs and/or reduce risk. About You: * A minimum of 2 years previous programming / work related experience required. * Competent with Object oriented code development preferred and source control and System Development Life Cycle (SDLC) required. * Open Database Connectivity (ODBC) and database integrity concepts. * Understanding and experience of the following: * .Net development including competence in the following: * Microsoft Vusual Studio2008 (or above) and Microsoft SQL Server 2008 (or above). * C#.Net. * Transact-SQL (T-SQL) * XML Interested? Apply now for immediate consideration! Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. TMRY

This brilliant solutions provider in the Southampton area is looking to hire a talented Application Support Specialist with ERP experience. They are long-established and are a key player in their sector. They are looking for someone who can support their iPad app and help customers with its implementation and configuration as well as post-implementation support. You will also help with training and help to manage projects. To be considered you must have previous application support experience with well-known software packages. You should have strong project management and some business analysis skills and you should be capable of communicating effectively with clients and building strong relationships with them. You must have supported CRM and/or ERP systems previously and have integrated these with other systems. The role will involve you in many different tasks, from routine queries to detailed investigations into issues. Obviously, strong problem-solving skills are required and you should be someone with a keen interest in the latest technologies. There is a clear career path mapped out for you here and over time you can move into a Technical Consultant role, or become a Project Manager with responsibility for working closely with clients. This is an excellent company with a great reputation for the quality of their products. If you are an Application Support Specialist looking for a move then this is a brilliant opportunity. To find out more, get in touch now

Salesforce Administrator / Project Manager Location: Billericay Salary: £40,000 - £50,000 (Negotiable) Hours: 9.00 - 17.30 Monday to Friday My client, a rapidly growing, dynamic business in the Logistics sector are looking to recruit a Salesforce CRM Expert to be the go-to person for everything CRM related in the business. The successful candidate will help with the implementation of our client's new CRM system Salesforce. This role will include everything from initial project planning and liaison with developers, through to everyday user setup and support, ongoing training and all administration of the CRM system. * You will be the go-to person for all Salesforce administration and user support activities * You will be expected to build strong relationships with key stakeholders throughout the business, and understand business processes * Gather business requirements and create user stories * Design, build and deploy new Salesforce functionality, to improve company processes. Using Process Builder and Flow * Act as the Salesforce champion * Provide end-user training to the UK based team * Work with the Senior management team to monitor, improve and maintain user adoption * Be the point of contact to the Salesforce implementation partner for on-going transformation work Key requirements: * 2+ years Salesforce Administration experience * Salesforce ADM201 Certified (advantageous) * Excellent Salesforce customisation and configuration skills * Experienced working with stakeholder to gather requirements and map processes * Strong communication and relationship building skills * Experience implementing Salesforce (advantageous) Noble Recruiting are an equal opportunities employer Please note that due to the high number of applications we receive, only successful candidates will be contacted

The Rec Pool Group are recruiting for a software developer with strong C#, .Net, T-SQL and Microsoft Visual Studio skills. The individual should be articulate, able to engage with stakeholders at all levels and have experience working at all stages of the software development cycle. THE ROLE As part of the development team, you will be working on development and maintenance of a bespoke CRM system. In addition, you will also be required to create stand alone applications of varying complexity outside of the constraints of the CRM platform. Furthermore, you will be involved in working on business process improvement projects Working in a small team of 2 Developers; with additional 3rd party outsourced resource available when required, you will be responsible for – Designing solutions alongside the BA and wider business. * Develop solutions to spec using the most relevant method and language. * Test solutions with the end user and assist in making the final go/no go decisions. * Implement software solutions following the businesses defined release process. * Bug fixing to maintain systems and processes. * Working on automation pieces to streamline business processes in order to reduce costs and/or reduce risk. THE PERSON Core Skills * A minimum of 2 years previous programming/work related experience required * University degree or equivalent in relevant work experience. * Understanding and experience of the following – * .Net development including competence in the following: * Microsoft Visual Studio2008 (or above) and Microsoft SQL Server 2008 (or above). * C#.Net. * Transact-SQL (T-SQL) * XML * Competent with Object oriented code development preferred and source control and System Development Life Cycle (SDLC) required. * Open Database Connectivity (ODBC) and database integrity concepts. Desirable Skills Knowledge of ETL (Extract, Transform, Load) layer architecture to transform and load data into database for end use. * Experience in creating SQL Server Reporting Services (SSRS) reports, modifying and creating SQL Server Integration Services (SSIS) packages, moving data to and from disparate source systems, Open Database Connectivity (ODBC) and database integrity concepts, and mid and large range database scalability, performance, security, and maintainability. * Knowledge and understanding of database backed, web application development concepts including legacy ASP, JavaScript, .NET C#, XML/XSLT and web development toolsets. * Experience working with Crystal Reports 10.0 and/or Business Objects 3.1. * Knowledge of Visual Basic.NET (VB.NET) and of web development technologies including but not limited to ASP.Net, Hyper Text Markup Language (HTML), Awareness of Extensible Markup Language (XML), Extensible Style sheet Language Transformation (XSLT), and JavaScript a plus. Enjoy working at all stages of the software lifecycle. * Exhibit strong attention to detail. * Maintain the highest level of confidentiality. * Have excellent interpersonal, written, and oral communication skills. * Have ability to prioritize and organize work in a multi-tasked environment. * Ability to think outside the box and provide end to end solutions. THE PACKAGE * Competitive basic salary up to £30K * Permanent, full-time Contract * Opportunity to work for a market leader in Finance

About the role: We are currently looking for outstanding candidates who are experienced, results-driven and customer-focused Sales Account managers to join our highly successful sales team. The ideal candidate will be a confident and resilient sales professional with strong communication and negotiation skills, who enjoys working autonomously. Job Responsibilities: Reporting to the Sales Manager the Sales Account Manager will be responsible for: Delivering sales across the region Developing and nurturing your own leads, and taking leads from presales to follow up Providing a first class customer-focused approach In addition to developing a pipeline of new business you will be responsible for managing a number of key accounts, ensuring a high level of repeat business Attending conferences and networking events as and when required to support the needs of the business. Desirable Experience Experience of sales within the IT sector Experience in a sales role Experience of Dynamics CRM Pay and Benefits Our client pride Themselves on attracting and retaining the best employees and as such will reward you for your hard work with a generous pay and benefits package including: A basic salary of £18K-£30K dependant on experience. Realistic OTE of £45k in first year. Company car 25 days holiday per annum

Reporting to: DEVOPS manager Location: Liverpool (Central) ROLE PURPOSE Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient. The purpose of the role of the Service Desk Technician is to act as a ‘First and Second level-responder’’ - a first point of contact for all requests logged with the Service Desk. In responding to incidents, user requests and problems, a Service Desk Technician offers a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum. Huntswood takes information security seriously and has achieved certification to ISO27001:2013. A Service Desk technician ensures that Huntswood’s computing facilities are kept secure and that new proposals, installations, upgrades and changes do not breach Huntswood’s security policy or expose us to unnecessary risk. Job description * Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised. * Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system. * Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale. * Strive to resolve a majority of tickets on first contact and to work with the DevOps Manager to identify opportunities to further improve the number of tickets resolve on first contact. * Provide remote support across Huntswood sites. * Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects. * Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability. * Ensuring the IT Team’s documentation is kept up to date. * Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups. * Perform daily tasks as per the IT schedule including server backups, performance and capacity monitoring. Person Specification Essential * Excellent Customer Service skills * Enjoy working in a busy environment with changing priorities and goals * Good level of understanding of a Microsoft Windows Active Directory environment including GPO * Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office. * Good level of understanding of TCP/IP and network troubleshooting * Current IT qualification, preferably Microsoft, Cisco or VMware. Or be able to demonstrate the equivalent experience and knowledge. * Be able to demonstrate excellent problem management skills. * Excellent business communication skills, with the skills to communicate at all levels. * Excellent time management. * Capable of moving desktop equipment in an office environment. * Experience of working in an ITIL aligned environment. * An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood. * Good understanding of scripting language such as PowerShell * Comfortable giving training to other team members Desirable * Good level of understanding of a virtualised computing environment, preferably VMware. * Expert level of understanding of a Microsoft Windows Active Directory environment. * Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office. * Expert level of understanding of the latest Microsoft Exchange technologies. * Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3 * Experience of supporting any of the following; Microsoft Dynamics CRM, Hitec Labs DatastoreDSX, Epicor E4SE/EBO. * Experience of working with ISO27001:2013. * Advanced understanding of LAN/WAN technology. * Experience of modern telephony systems including VOIP, preferably AVAYA. * Good project management skills * Degree in a relevant subject. * Full and clean driving license. CORE BEHAVIOURS To work with, Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are; * Confidential, reliable and genuine * Dynamic, passionate and determined * Friendly, compassionate and cooperative

My client, one of the largest full-service digital development agencies in the UK, is looking for a skilled and enthusiastic test analyst who will be responsible for supporting developers and clients on several high-profile eCommerce websites. If successful, you will be responsible for testing all the in-house developed HTML eCommerce sites for mobile, tablet and desktop. You will also test all client back office facilities, report systems software and test tracking systems across all platforms. The role in detail; Able to maintain and update an existing CI/CD system Testing Mobile, Tablet or Desktop Websites from end to end to ensure the experience is as error free as possible for our clients’ customers. Able to design, create and maintain automated tests for each client Documenting testing defects and entering them into a defect tracking system Working with software development teams to identify and escalate any defects. Desired; ISEB/ISTQB Foundation Certificate in Software Testing Knowledge of test automation, e.g. NUnit, Selenium WebDriver Knowledge of continuous integration, delivery and deployment, e.g. Jenkins Knowledge of functional & non-functional testing, e.g. Smoke, Regression, Usability Knowledge of version control tools, e.g. Git, SVN Understanding of CRM and CMS Knowledge of key internet technologies, e.g. ASP.net, HTML, AJAX, TCP/IP Experience or knowledge of agile methodologies The successful candidate should possess; Strong analytical skills Good attention to detail Excellent communication skills, both written and oral Good problem-solving skills Problem identification ability Aptitude to learn quickly and effectively Have an interest in all types of new technologies What’s in it for you? Pension Private medical scheme Regular team social meets Company gym and shower facilities Fully stocked soft drinks fridge Games room with large cinema screen, racing rig and more Company gym and shower facilities Using the latest equipment We have a flexible attitude to working hour The opportunity to become a key player in a growing team To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Phoebe Leadbetter, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viqu_uk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK

Senior Insight Analyst needed £35,000 - £45,000 West Midlands Fantastic client of ours is now looking to add another strong insight professional to their well-established team, down to continued growth and more brilliant projects to work on this is a role you will never get board in. * Strong working knowledge in SQL or SAS (Both would be great) * Strong data analysis / reporting skills * Experience in CRM campaigns / marketing environments * Ability to produce data insight and tell an accurate story * Experience with Tableau or similar data visualisation tools (Power BI etc) If you feel you have the skills and would like to know more please apply

Technical Support Engineer Reading Permanent Circa £24-28k + benefits Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments. This is an excellent opportunity with a market leader in their field and a company who look after their staff. The Role Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key. Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer. Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems. The role is based at our offices in Reading, Berkshire. General Objective / Responsibilities Answer technical support calls Repair of products Main Duties of Technical Support Team Resolve technical issues by telephone and remote support where possible Maintain customer software backups and log Support external engineers Support Sales and AMS Repair equipment returned by customers Log call conversations on CRM and report to customers Experience Required Previous experience in IT servicing/repairs Experience of telephone support Interest/experience of electronics Remuneration Salary £24-28k DOE, 25 days leave, matched pension etc To be considered you must hold full rights to work in the UK without the need for sponsorship Apply online now

NET Software Developer Telford Permanent Up to £40,000 per annum (depending on experience) + Benefits Monday to Friday 37.5 hours per week Our client is an innovative global manufacturing business based in Telford, who utilise cutting edge Software to enable them to be leaders in their field. This is an exciting opportunity to join a forward thinking company, where you can work as part of a team, working in partnership with other excellent developers. Our client place a real emphasis on providing a great working environment where you can make a real difference and offer other benefits such as Bonus Scheme and Flexible working hours. Duties for this role will include * Problem solving on Software issues to find solutions and enhancements * Working on the latest developer tooling for applications and websites * Work to enhance e-Commerce, CRM, order management and web applications * Provision of break/fix support as needed For this role you will be confident in C#, .NET Core, MS-SQL, HTML and have previous experience with Javascript frameworks i.e. Angular, React, or Vue.js. and Docker. You will also possess either a BA degree with strong background in .NET development or MSc with a measurable background in .NET development. Experience of working in an agile environment would also be of interest for this post. We will carefully consider your details and advise you if we're able to progress with your application within 72 hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference:AA22505

An exciting opportunity has arisen with a forward thinking information systems consultancy based in Northampton who are looking for a skilled Application Support Analyst to join their team. This is a great chance for you to join a fast-paced Microsoft Partner with a team of professionals who have a wealth of experience to share with you. Core Skills: * Liaise with Dynamics CRM Developers and CRM Consultants * Good understanding of Microsoft Dynamics 365 CRM * Provide 2nd-3rd line application on internal and external developed applications * Excellent analytical skills and expertise in problem solving * Maintaining support issue status on customer support portals * Managing problems from identification through to resolution Desirable Skills: * Minimum of two years’ experience in helpdesk or 2nd line support role * Experience in testing, creating test plans, user testing support * Exposure to working to SLAs; providing support or troubleshooting and handling customer queries * Programming experience e.g. C#, .NET, HTML, ASP, JavaScript would be an advantage If you would be interested in finding out more about the role, please apply now. We will endeavour to respond to your contact/application within 48 hours, but due to the volume of applications we receive on a daily basis, , if you haven't heard from us within 4 working days, please consider your application unsuccessful. This advert has been posted by a recruitment agency acting on behalf of a client

Temp- Perm ASAP Start An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them. The Job: * To receive day to day help desk phone and email enquiries from developing, new and existing customers * To respond directly within standard SLA requirements with appropriate email, phone or screen share communication * Liaison between Customers and internals sales and Tech teams * Provide first line product support where possible * To log, detail and progress unresolved queries * Advise and update customers on progress of their enquiry * Creating projects and providing admin support * To field and manage periodical high call rates * To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications * Contacting software developers regarding outstanding queries * Requesting new databases and confirming licence changes * Responsible for any licence plan management * CRM entries for the payment reports run monthly * Ensure documentation and records are kept up to date * To assist with logistics and booking of install/training team hotels, flights and car hire, where needed. The Person: * To have had experience within an Administrative Customer Service remit * Customer focused * Must be IT literate * Flair for Technology/software * Organised and proactive * Able to prioritise tasks If you are interested in finding out more about this post please call Chelsea on (Apply online only) or apply for the role now! Tate is acting as an Employment Business in relation to this vacancy