940 CRM jobs

Software Test Analyst We are looking for a number of permanent Black Box, Manual Test Analysts to support the test function of the CRM and billing application. You will execute tests via the windows-based GUI using manual, black box testing techniques as well as execute some API tests using Postman within an agile SCRUM team. You will be a team player with experience of working with similar applications in agile projects who is able to be the voice for QA within their assigned tribe. You'll be able to use your initiatives and have the confidence to be a decision maker as well as be able to identify and highlight areas of improvement to the tribes ways of working in line with Gentrack's strategy. You will have the confidence to work within a team as the sole tester and demonstrate the ability to investigate problems and identify solutions as well as have the confidence to ask for help when needed for. You will be the vocal point within your team ensuring quality is discussed within your teams' sprint planning, refinement and retrospective meetings. Junifer is an out of the box billing and customer information system for utility providers that provides functionality for managing an energy supplier's customer journey from beginning to end. The application is rich in content and you could be testing any part of the systems functionality, usually covering multiple functionalities within a single sprint. Key responsibilities for the Software Test Analyst Plan, write and execute manual test scripts Regression and functional testing of major releases Record defects that include test evidence Reporting Reviewing requirements and change requests Setting up test environments with SQL server including test data Participate in the agile SCRUM ceremonies Knowledge and Experience for an ideal Software Test Analyst Essential Criteria Minimum 2 years in a similar client / server application testing role Black box, functional and regression testing Requirements driven testing Risk based testing SQL Server and SQL statements Previous experience in a software development environment Desirable Criteria Previous and/or current knowledge or experience in the Electricity and Gas retail industries Previous experience working with billing applications JIRA, TestRail, Postman, Confluence Agile SCRUM Technical problem solving skills Personal attributes Quality Driven and customer focused Able to work to changing priorities and timescales A high level of attention to detail Able to manage & prioritise own workload Able to communicate with developers and project managers Team player Good problem solving skills Organised and flexible Perks and Benefits A company pension scheme Medical cover and Life Insurance Fruit, biscuits and great coffee Monthly networking drinks and pizza Friday quiz Gym subsidy and many more discounted offers. Centrally located trendy office space. Qualifications/Education: Ideally educated to degree level or equivalent experience Minimum ISTQB Foundation level Please only apply if you have the right to work in the UK and will not require visa sponsorship at any point. *** No agencies please***

This is an opportunity to join a full service digital agency specialising in website revenue optimisation, acting on behalf of its publishers. They optimise website revenue streams across multiple technologies whilst offering a truly tailored service to the publisher. They offer a very unique approach to working and personal development. Getting the job done, whilst enjoying your role and personal development are the focus of the business. They operate a ROWE system of working with the flexibility of managing your own hours as long as the results are delivered. Position Requirements: As a Part-Time Technical Account Manager (2/3 days per week), you will be the lynch-pin between the account management, operations and the software development team. You'll become an expert in a suite of products and have excellent awareness of advertising tech and the platforms that engage it. You'll understand the importance of being able to offer both a technical and commercial expertise to this role. You'll also have a strong operations background and feel comfortable with operational technical troubleshooting Reporting into the Company Founder and Chief Operating Officer, you will be accountable for the technical on-boarding of new publishers, problem solving and management of your accounts. A desire to grow the team's skills and be someone to learn from is important to the organization's culture. Job Responsibilities: - Manage a curated list of accounts based on customer requirements, contract value, and escalation need - Handle all incoming technical support for managed customers - Proactively reach out to managed customers when issues are identified - Work with Customer Partners and Dev Team to identify customer pain, support trends, and areas for improvement - Monitor and track customer activity through Slack, Jira and other channels - Provide routine updates to multiple levels regarding customer status - support metrics, feedback on recent interactions, and closure of short-term projects - Partner with Client Services and CRM systems to provide feedback to more accurately identify customer health - Be able to take on short-term accounts, provide routine customer updates, and transition back to standard support as necessary Required Qualifications/Skills: - Bachelors Degree, Associate Degree, or equivalent experience - 3+ years work experience minimum - Excellent written and verbal communication skills - Excellent problem solving and time-management skills - Proven client management skills with a "client-first" attitude - Ability to acquire new knowledge and skills independently - Highly organised and detail oriented Desired Technical Skills: - Knowledge of social media platforms, services, and best practices - Database/SQL, HTML and software development experience - Ability to analyze information and make recommendations or decisions in a dynamic, fast-paced environment - Functional knowledge of SaaS platforms preferred

Senior Application Support Salary - £35,000 - £45,000 per annum Bury St. Edmunds Permanent You'll be working within a dynamic and fast-moving environment, across all business areas, to deliver IT services. The successful candidate will be a highly-motivated self-starter with a huge amount of enthusiasm and an ability to work as part of a team with a willingness to adopt a flexible approach to working on BAU and project work. You will provide support and administration to the companies Office 365 and SharePoint services. Creating and managing system administration, including product, schedule and user functions in line with business change processes. Application life-cycle management, to provide 2nd/3rd line support on a variety of business-critical services, including Booking System, Dynamics 365 CRM, Website and Finance/HR solutions. While maintaining ability to quickly learn and develop knowledge of systems and services upon deployment. Knowledge Required: Demonstrable knowledge on Microsoft Office 365, including Power BI, Flows, PowerApps and SharePoint. Reporting tools, primarily Power BI. Experience of integration services, data mapping and transformation. SharePoint administration, configuration experience. Experience of cloud-based services. JavaScript and Web Services (Desirable) MS SQL Database Administration MS Office (2016/365, Windows/Mac) ITIL Framework Experience 3 years' experience provisioning, developing and supporting Office 365 services. The ability to undertake basic customisation and configuration of SharePoint services. Managing outsourced development and support providers to objectives, deadlines and SLAs.

T-SQL Developer, Stoke-on-Trent, up to £38k, working for large, national organisation Your new company A well-established, national organisation based in Stoke on Trent is now looking to take on a T-SQL Developer. Your new role The client is currently looking to develop a new CRM and take on SQL developers to help with the database-side of this project. This will include developing a new data warehousing system, migrating data onto the new CRM, creating other data sources for the new billing system, base line process creation and building new data warehouse using the Kimball method. What you'll need to succeed To succeed in this role, you will be an SQL developer with experience in the following: ETL, T-SQL, SSIS and SSRS. Data warehousing experience will be beneficial. What you'll get in return Your hard work will be rewarded with a highly-competitive salary and a wide range of benefits as well as the opportunity to progress. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Junior Technical Analyst 3-month contract £200-£250 per day London A digital agency that prides itself on its development program is looking for a Junior Technical Analyst to join their growing team. In a 3-month contract with a strong possibility of extension pending approval from both parties, this role is a great opportunity for a budding implementation lover looking for their first contract role. THE ROLE In your role as a Junior Technical Analyst you will be: Implementing and providing client's solutions via web analytics platforms such as Adobe Analytics and Google Analytics Auditing tags on client's sites and providing a gap analysis Using tag management systems such as GTM, DTM and Tealium IQ to help create business solution designs for websites and mobile apps Connecting digital data with offline data sources such as emails, CRM and social media analytics SKILLS AND EXPERIENCE As a Junior Technical Analyst, you will need to have: Experience in the realm of tag implementation and configuration of web analytics technologies A basic understanding of JavaScript A willingness to learn quickly and take on the advice of experience tag implementation specialists A general understanding of DMPS, media tags and other offline data sources HOW TO APPLY Please register your interest by sending your CV to Hugh Fisher via the Apply Link on this page

Graduate/Junior C# Developer * Global Media & Broadcasting company * Peterborough based, potentially some travel to London * Internal IT Corporate Services team developing CRM systems * Excellent verbal and written communication skills essential This Global Media & Broadcasting business is seeking to add a Junior C# Developer into the CRM team based in their Peterborough office. You will be working with some highly experienced Microsoft Developers including MS Dynamics CRM and Sharepoint upgrading and working with internal users to provide new features and change requests. You will need to demonstrate a solid C# Development background with numerous projects and, ideally, some commercial C# Development experience possibly in a gap year or current employer. Any experience with CRM systems, Databases or Application would be highly regarded. Excellent package and great growth, career opportunities, personal development and training for the right candidate. Please reply with a WORD CV and detail your C# programming experience.

PHP Developer Manchester Who we're looking for We are offering an exciting opportunity for a PHP Developer with an obvious enthusiasm and passion for tech. If working on websites, web applications and bespoke CRM systems for large enterprise companies (including a well-known supercar manufacturer) is of huge interest to yourself, then you could be just what we are looking for. Working Environment Relaxed, fun but professional. Producing complex solutions for well-known companies with particular requirements takes a lot of planning and thought, but this will be done within a friendly and exciting workplace. This established software agency was founded by a local family, and after several years of success the company has grown and since become one of the largest and well known agencies in the North West. Are you currently underpaid, or undervalued? With regular salary reviews, you will always be paid the market value. As your tech stack and experience improves and increases, so will your take home. Why not use the latest technologies? For 99.9% of developers, the technology you use is often the most important aspect of any position. You'll be pleased to hear that you will be using nothing but the latest technologies, including the hottest PHP framework in the North West; Laravel. This is a backend developer position so the most important thing is your understanding of PHP and any MVC framework. It is also desirable that you have a strong understanding of HTML, CSS and JavaScript. About You Passionate about software and being part of a dynamic business Experience with PHP and a strong understanding of a MVC framework (preferably Laravel) Excellent communicator Positive attitude and work ethic Team player with the ability to work well as an individual Nice to haves Experience with PHP, Laravel, (or another MVC framework) and a strong JavaScript understanding Examples of code (Github) Benefits Apart from joining one of the largest digital agencies in the North West, other benefits include: Flexible working hours 25 days annual leave Regular salary reviews Pension scheme Use the latest technologies Exciting, large projects So What Next? If this is an opportunity that genuinely interests you, and you believe that you've got what it takes to be a successful candidate, I would be more than happy to arrange a conversation with you to discuss this further. You can call me on , or if you'd prefer to catch me out of hours you can always catch me on . I am also available by email at , or you can find my on LinkedIn (https://2HpaZAO). All things discussed will remain confidential.

Service Desk Analyst 1st Line Support - Milton Keynes Service Desk Analyst - My client is currently looking for a Service Desk Analyst to join their team for an initial 6 month period. This role will be a 1st line support role. The Service Desk Analyst will be the an initial point of contact for IT related issues and information requests. As part of the 1st line support the Service Desk Analyst will ensure that the agreed service levels are met and that issues are involved and were applicable passed onto the next level of support for resolution. The Service Desk Analyst will have the following experience. 1st line support Logging IT issues with users and ensuring they are responded in a timely manner. Passing issues from 1st line support to and liaising with 2nd/3rd line support. Keeping users informed of the progress on their issue. To insurer that all issues and requests are closed off accordingly. Working on a ICT support desk and relevant CRM software. Supporting Microsoft desktop applications - Office - Outlook. Administration of Microsoft Active Directory. Prioritisation of requests/issues. The Service Desk Analyst role works on a shift system of 7am - 3pm / 9am - 5pm / 2pm - 10pm.

Mercury Talent are delighted to be recruiting a CRM Developer due to internal expansion at the head office of this growing corporate company. There is a competitive salary on offer of c£55k, a company car or allowance plus excellent benefits including 5 weeks holiday, generous pension contribution and healthcare. The successful candidate will manage the MS Dynamics Administration and development which will include customisation, workflows and plugins. The role will also encompass analysis, estimation, design and testing. You will implement software solutions and work closely with stakeholders. You will also work within and develop the application delivery design standards and development methodologies and contribute towards and influence strategic decisions relating to the organisation's application architecture. The successful candidate will possess: Strong Microsoft .NET as well as a strong understanding on Microsoft Dynamics platform including D365/O365 Strong VSTS/DevOps skills Good C# JavaScript (jQuery), HTML Agile project methodology Knowledge of coding standards and source control techniques Experience using Click Dimensions, API's to deliver automation is beneficial as well as a working knowledge of ETL solutions ( ideally Informatica ). Excellent Test Script and Documentation skills Experience working in more than one of the following service delivery functions; development, support, software design or environment configuration As well as the technical skill set required (especially experience on Microsoft Dynamics) you will also be a flexible team player able to offer excellent customer service both internally and externally. You will work well under pressure. A good communicator is a must for this role and the ability to liaise in both a technical and non-technical capacity is essential. For a full job description and immediate interview please contact Jo or Michelle at Mercury Talent without delay. Mercury Talent are a specialist recruitment agency working on behalf of our clients. Microsoft Dynamics + Click Dimensons + Agile Project Methodology + CRM Developer

This is an exciting time to join the British Heart Foundation's (BHF) Operations Centre. As Stewardship Assistant your job will be to support the Stewardship Team Leader in managing and delivering an excellent, warm and friendly outbound stewardship function, ensuring that BHF's activities are fully supported and supporters, volunteers and participants are valued. You'll be offering them support and a listening ear. About you As the type of person who loves to talk, but can actively listen you'll easily build relationships, be empathetic, have a great memory and an eye for detail. Experience of outbound calling in a customer service environment with an objective of relationship building, stewardship and support is desirable but not essential for the right person. You'll be IT literate with a good knowledge of CRM systems or other database packages and possess exceptional communication, customer service and organisational skills. If the above sounds like you, we'd love to hear from you! Please note that the stewardship team have flexible hours and can work up until 8pm on a weekday, which allows us to contact our supporters at a time that suits them. About us We have a big job on our hands - beating heartbreak from the world's biggest killers. So we need people who share our values -are brave, compassionate, informed and driven. We need people who share our ambition. And we need people who are experts in their field but and want to make a difference. If that sounds like you, you'll be rewarded with a competitive salary and package of benefits at world class organisation, a healthy work life balance and the support to take your career to new heights. How to apply To apply for this role please click through to our website for further details. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria. At the BHF we believe in providing the best possible recruitment experience so you may find you'll be invited to complete a video interview. This will be a quick and easy process for you to do. You'll be given the flexibility of completing the interview at your own convenience - anytime, anywhere within 3 days of being sent details. We'll then contact you with an outcome. British Heart Foundation recognises and respects the value and diversity of all.

Dynamics 365 CRM Specialist Bourne, Lincolnshire £Competitive depending on experience + Benefits We are looking for an experienced Dynamics 365 CRM Specialist to join the Customer Engagement team within an industry leading manufacturer in Bourne to shape and manage their data strategy in order to deliver their CRM & PIM objectives. Dynamics 365 is essential for this position. As Dynamics 365 CRM Specialist you will responsible for all Dynamics 365 customer and product data and will work closely with data owners to embed rules, protocols and best practice in order to ensure the highest levels of data quality and integrity and to manage and mitigate all data risks. You will work with the Customer Engagement team to build a deep understanding of the customer and will then ensure that this customer data is captured, collated and stored in line with current data protection legislation, using the data to create dashboards (Power BI) and reports (Excel) that provide insights and learnings across the business. Similarly, you will work across the business to ensure all product data is accurate and fit for purpose and will own and drive all PIM data related activity. As the Dynamics 365 CRM and PIM subject matter expert, you will train and guide internal users in its effective use and you will implement changes and updates to the CRM and PIM as a when required. To succeed in this role you be an experienced Dynamics 365 Specialist. Used to working with very large data sets you will have an analytical approach evidenced by your advanced Excel skills and will be used to presenting your analysis to non data-savvy stakeholders using BI tools - Power BI being their tool of choice. You will have strong communication skills and the interpersonal dexterity required to influence and manage the expectations of internal stakeholders, using your advanced problem solving skills to challenge the status quo. You will be confident working as part of a team but it is essential that you are sufficiently organised and autonomous - you will be given plenty of scope to work on your own initiative. Please apply online for this opportunity and we will be in contact with all applicants. RightClick is acting as a Recruitment Consultancy for this position. RightClick WHEN IT'S RIGHT THINGS JUST CLICK

The Solutions Development Team, a part of the overall Business Solutions department at dotdigital is a fast growing, agile group of highly skilled developers and analysts working together to deliver solutions to global Sales, Marketing and Operations teams across the business. Our strategy focuses on Microsoft Office 365 Solutions, following the lead from our Engagement Cloud platform. Working within the Solutions Development team, the Power BI developer will analyse, scope and deliver projects requested by the Business Analytics team and prioritised by the Solutions Development Manager. In this role, the candidate will have opportunity to grow technical and personable skills, meeting with stakeholders regularly to assess and optimise how they squeeze actionable business value out of Business Insights and Information. Responsibilities Ingesting data from a variety of data sources and performing required transformations using Power BI query within Power BI Desktop Creation and ownership of effective Power BI Data modelling in line with best practices Designing effective layouts using themes and report grids Utilizing the navigation features in Power BI (e.g. bookmarks, drill-through) to guide readers through a compelling data-driven story Publishing reports via the Power BI service, managing them through distribution of apps and monitoring usage/data refreshes/security access Working closely with the business analysts to ensure report requirements are delivered Ability to take client requirements, understand them and turn them into a powerful story told through engaging visuals in Power BI Confident communicating with stakeholders of all levels including the ability to advise, train and support clients where necessary Provide third line support escalation path for all BI support requests Requirements At least 2 years experience in a similar role Designing conceptual and logical data models Developing SQL queries for data extraction Demonstrable experience with DAX, MDX/M Query, Power Pivot, Power Query Power BI Desktop Power BI Distribution/Security Beneficial to have knowledge and experience of MS SQL SSAS, Power Apps and Flow Good written communication skills Attention to detail Problem solving and good analytical skills Passionate about BI Desirable Shaping an approach for governance and deployment of Power BI in large organizations, including advising on licensing, distribution/sharing, training and support Recommendation, Creation, Deployment & Maintenance of Azure Data Platform Services for Compute & Storage Working with additional data sources outside of Office365 such as Big Query, Web/Open APIs Dynamics 365 Specialist - working with XRM object model data Extensive experience working with CRM / Sales / Marketing data within a SaaS Organisation Previous Experience implementing an Enterprise Data Warehouse following Kimball on Inmon methods Founded in a London pub in 1999, we've come a long way to get here. Today, dotdigital has over 350 employees and offices across four continents. dotdigital's easy-to-use Engagement Cloud combines powerful technology with passionate people to deliver an unbeatable service. Engagement Cloud is an omni channel marketing platform, allowing businesses to engage with their customers through email, SMS, social media and advertising via mobile, web and chat technologies. In our efforts to pre-empt customers' needs, we've expanded far beyond the capabilities of a simple email provider. We've added channels, features, and integrations to our platform, year on year, until becoming a customer engagement platform with powerful omnichannel capabilities. We have offices in London, East Croydon, Manchester and Cheltenham in the UK. Our international locations include New York, Los Angeles, Sydney, Melbourne, Cape Town, Singapore, Warsaw and Minsk

We're Brookson, market leading accountants. You might know us as one of Warrington's biggest employers. Or perhaps you recognise the Brookson name from our sponsorship of Warrington Wolves, or the fundraising work we do for St Roccos. But get to know us and you'll be pleasantly surprised, you see, great things are happening at Brookson. Brookson Group are actively recruiting for a Support Analyst to join their growing tech division. You work as part of friendly collaborative IT Support team responsible for providing 1st and 2nd line support to over 400 end users. You will also work closely with the Senior Infrastructure Analyst and will be involved in numerous infrastructure projects. What you will do Handle technical queries from end users Troubleshoot and diagnose issues with business hardware and software Resolution of support requests Completion of project work The professional deployment of new hardware and software Provide professional support to a business with over 400 clients and be involved in all aspects of the operation and support of the IT infrastructure including key business systems The successful candidate will have: Experience of deploying and using Windows operating systems and applications such as Windows 7/8/10 MCSA/MCSE, CCNA qualified is desirable. Server and 2012 R2, Office 365, Windows deployment services and or MDT Experience with Antivirus deployment and monitoring Understanding of networks, virtualization and telephony Experience in IT Administration and support in a customer facing environment Experience of SQL administration, VMWare, MS Exchange Experience of CRM, Dynamics Navision preferable but not essential What Brookson look for: Self-motivated individual who enjoys working as part of a team. Excellent communication skills both verbal and written A person who enjoys learning and would be receptive to gaining further qualifications. An organized and proactive approach to work What we offer: Annual bonus/performance bonus 5% employer pension contribution Study Support 23 days' annual leave Birthday off Employee Discount Scheme

Role: SQL Database Administrator Brand: Optionis Location: Warrington Salary: Competitive Reference: V746 The Optionis Group is one of the UK's most successful professional services companies, and we are looking for a SQL DBA to be responsible for all databases across our group of businesses. Optionis is embarking on a 2-year change programme that will consolidate, upgrade and strategically align our core systems. You will play a pivotal role in supporting projects and undertaking work in this change programme. As well as implementing some of these changes you will work with the project teams to ensure they understand the technical ramifications surrounding databases, provide technical assistance and accurate estimations of risk. Key Responsibilities: Work within a professional and dynamic team of IT professionals to support delivery of a major programme of change that will bring significant business benefit. Responsible for defining database architecture working closely with development and infrastructure specialists to ensure fit for purpose database systems. Ensure existing database are maintained and backed up correctly in order to mitigate risk and increase the productivity of the business. Responsible for ensuring the continued availability and performance of the entire database estate Assisting with logical data models and physical schema design, ensuring final database design supports the business requirements. Design, develop and maintain appropriately-scaled, effective solutions to support data migration and MI solutions using Microsoft SQL Server T-SQL, Integration Services and related tools. Perform database troubleshooting across a number of core systems, such as CRM, reporting, financial and payroll business systems. Produce high quality design documentation. Share and document system and domain knowledge to eliminate single points of failure. Provide accurate estimates of time and materials required to complete database tasks. Support the release, upgrade and maintenance of business applications. Optimisation and performance tuning of key queries and databases. Liaise with third party suppliers to resolve any database related issues as required. Ensure effective security is maintained and developed within the database estate which meets current and foreseeable business needs Support the culture of continuous improvement by highlighting any process non-conformities and implement relevant corrective action to prevent further reoccurrences Undertake training as and when required and be receptive to it Escalate any issues to the IT Management team in a timely manner, as appropriate Contribute to Out-of-hours escalation rota for specific Database related incidents Any other duties that are deemed necessary to support the business as and when required. Key Skills and Competencies: Excellent working knowledge of the functionality and capability of MS SQL Server Experience with SQL Server Integration Services and SQL Server Reporting Services is highly desirable Strong TSQL Experience including ETL, Indexes, Execution Plans etc A working knowledge of cloud solution and non-relational database structures and theories (e.g. AWS, Azure) is nice to have. Experience of supporting Business Intelligence teams and their associated Data Warehouse systems and structures Demonstrable knowledge and understanding of the T-SQL programming language including the design and development of stored procedures, triggers and views. Analytical problem solver, capable of quickly getting to the root cause and recommending appropriate solutions. Effective communicator able to lead technical discussions and share domain knowledge. Self-starter with excellent planning and organisational skills. Experience with working in regulated, high volume, bulk/transactional sectors such as Financial Services, Banking or Insurance Benefits Include: Flexible working hours An opportunity to work with a range of technologies Potential growth and management opportunities Auto Enrolment into the perk box employee benefits scheme Private medical Insurance Immediate Start Available Free Parking on-site We are looking to hold 1st stage interviews for this post ASAP

"An exciting opportunity to join a growing, ambitious and forward-thinking managed-IT-services Microsoft Gold Partner based just outside of Bristol in North Somerset who delivering cutting edge solutions to their client base." CRM Consultant Bristol based Up to £70,000 DOE JOB PURPOSE As a CRM Technical Consultant, you will be working with best practices not just from Dynamics 365 but the wider industry. You will design, develop & deliver great technical solutions closely matching real business processes. The quality of our Consultants is key to everything we do, so you will be involved in helping us create top quality solutions to exceed customer expectations. KEY RESPONSIBILITIES Configure Dynamics CRM - advising on out of the box functionality/capabilities Perform data migration using SCRIBE and SSIS Consult with customers, mainly remote and some face to face, to understand what customers really need, not just what they want C# development of plugins and workflow activities, as well as adopting general coding best practises (GIT flows and architecture). Work on cross-system projects, particularly integrated CRM and web projects. Everyone at the company works in a cross-functional scrum team Build POCs/prototypes/mock-ups for customers - The company advocate working software over excessive documentation, so love to start projects/new features this way Regular demo and training customers on the solutions built Work as a team, peer reviewing all changes and using our industry leading CI/CD processes to own a solution all the way through to production usage. You'll deliver solutions to real users, not code to a test team! Dependant on seniority now/in future, there is also scope for: Technical thought leadership, helping drive our technical innovation objectives Mentoring junior consultants on industry domain knowledge, consultancy 'soft skills', technical architecture, etc. Taking a leadership role, particularly as a scrum master. Involvement in pre-sales, helping prospects understand the art of the possible and building tailored demos Core Skills / Technologies which you'll be using day to day: Dynamics 365 (CRM) and Dynamics CRM 2015/2016 C# for plug-in/micro-services development, NUnit, Moq, etc. JavaScript Azure cloud tech - e.g. Functions, App Services, Service Bus Building/consuming RESTful APIs SQL Server and data modelling, understanding of normal forms SSRS SSIS CI/CD through VSTS Agile techniques/culture (we're using SCRUM)

SOFTWARE DEVELOPER | LEICESTER | £45,000 Avanti recruitment are currently working with a financial services company who are actively looking for a software developer to join their development team in Leicester. They are currently undergoing a complete revamp of their in-house CRM software system, which needs to be redesigned and redeveloped. This is a great opportunity for someone who loves bringing fresh ideas and new solutions to a team. You will play a big part in the design and development of the new system and will work closely with the development manager to improve their internal technical development process. You will engage with the end users and get to see the impact your work has on them and the business. In order to be considered for this position you must have experience in the following: ASP.NET / MVC C# SQL Visual Studio HTML/CSS In-depth knowledge of Object-Oriented Programming principles Experience in the following would be beneficial, but not essential: Angular Web API Entity framework / LINQ WCF SSRS/SSIS In return they have a great benefits package on offer which includes: Group pension Family life assurance Private healthcare/dentalcare Share incentive plan Childcare vouchers Travel insurance Discounts on thousands of restaurants, shops, concert tickets, sporting events, holidays etc. If this opportunity is of interest and you wish to find out more details, then please apply today.

2nd Line Support Analyst - Manchester £25k basic My client, a legal Insurance services company in Manchester is looking for a 2nd Line Support Analyst to be responsible for the next line of support beyond the first line service desk. You will be required to collaborate with the wider IT department on incident resolution, simple impact assessment for incoming requests as well as supporting the transition of new systems and services into the service desk. The company are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UK's 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries. Main Responsibilities: Provide 2nd line support to incidents raised through the service desk and passed from first line. Provide support, guidance and feedback to 1st line agents if lessons learnt from ticket handling. Technical analysis and basic routing for change requests, where not automated. Writing support documentation and implementation support guides to support service desk processes and analysts. Support the problem management process by identifying repeat incidents, raising and investigating new problems and known errors, working with other IT teams when needed. Support the Service Introduction process for the service desk through attendance at meetings and workshops, documenting work instructions and training other team members in the use and support of new services as directed. Work with all 3rd line support teams to see where support or procedure tasks could be shifted left to the service desk teams. Work closely with other IT teams to progress requests, incidents and escalations and also support the major incident process where needed. Collaboratively engage and communicate effectively, with all levels of stakeholders and potentially clients to elicit and investigate the issue/change and clearly explain technical solutions and the delivery of desired outcomes. Desired Skills/Experience: The ability to manage multiple tickets and incidents whilst communicating effectively with stakeholders to provide updates. The ability to prioritise and allocate work on a daily basis or escalate where required. Experience in an IT department with multiple stakeholders and priorities to manage Effective written, verbal and face to face communication with all levels of stakeholders. Customer Relationship Management systems (CRM) are desirable. Competencies are graded as follows: Basic/Intermediate/Advanced Word - Intermediate Outlook - Intermediate Excel - Intermediate Visio - Intermediate O365 / Azure - Basic Active Directory - basic Networking infrastructure - basic Exchange - Basic CMS/Workflow - Intermediate ITIL - Intermediate Legal Knowledge - Basic Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Our client is a dynamic and progressive B2B service provider based in Exeter. They are now seeking a CRM and Database Manager to help to drive the business forward. Technology is a key part of everything they do and as such, they are looking for someone who truly wants to be part of the businesses' future success and their IT offerings. Reporting to the MD and Senior Leadership Team, the successful candidate will play an integral part in the day to day operations of all business systems. As a growing business, there is also real opportunity for progression for the right candidate. Responsibilities: Act as main point of contact for the business with regards to all IT software and systems and in particular the CRM and databases. Keep abreast of new technologies and make suggestions for new software to aid the business and improve efficiency. Liaison with external IT suppliers and support on the business's infrastructure Create daily, weekly and monthly reports for both the management team and external clients. Act as the technical representative in client meetings, both existing and new. To work with the businesses existing systems including CRM and their databases to make improvements and ensure they are fit for purpose. Train and develop other members of staff in the businesses IT systems. Coordinate CRM functionality required to drive production efficiencies. Provide training on business systems Ensure accurate and timely delivery of reports and data loading requests Requirements: Experience working with CRM systems e.g. Sugar CRM SalesForce or Dynamics A strong working knowledge using company databases with a good understanding of Microsoft Access being advantageous Ability to liaise with key stakeholders both internal and external Ability to review current systems and identify areas of improvement Summary/Closing paragraph This is a great opportunity to join a successful and long-standing business within a role in which you can progress and develop. Previous experience within a supervisory role would be beneficial although candidates who are keen to progress will also be considered. Keywords: CRM, Business Systems, Systems Analyst, Database, Manager, IT Manager, BI, Business Intelligence. If you have the skills and experience stated, please apply NOW! Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

A global leader in the healthcare industry is searching for a new Business Analytics professional to join the team based out of their Leicestershire offices. You will be part of a fantastic team who's core objective is to ensure the business can make good use of their data and insights. Key Responsibilities; Delivering analysis in a logical manner that is clear, concise and draws attention to the key findings. Understand business requirements for reports and dashboards and to translate these to provide insights Configuration and support of CRM systems used by field sales teams Management of customer databases Support projects to develop solutions to deliver insight from company systems and external data sources Create reporting to monitor business performance ensuring quality and accuracy Provide a creative approach to problem solving and ability to take a fresh look at established procedures Support interfaces between company and client information systems Create and maintain departmental documentation Support data warehouse processes Provide quality assurance for all work produced Monitor helpdesk calls and workload Key skills: Essential Strong analytical skills Attention to detail and accuracy Experience and working knowledge of SQL Server and SQL Server Reporting Services (SSRS) Previous use of data visualisation tools (i.e. Tableau, Power BI, Qlik) Knowledge of data warehouse principles Advanced Excel skills Strong team working skills Time management skills Desirable Knowledge of SQL Server Integration Services (SSIS) Knowledge of the Pharmaceutical Industry and NHS Experience with GIS software Knowledge of Python or R Good PowerPoint Skills

Fixed Term 12 Month Contract If you are keen to use your expert data knowledge to ensure that data imports and marketing selections deliver optimised return on investment, and are keen to develop your knowledge of tools such as Adobe Campaign Manager, Oracle SQL, Care, Talend, and FastStats, this Data Planning Executive role with Save the Children could be the perfect fit. Save the Children works in 120 countries. We save children's lives. We fight for their rights. We help them fulfil their potential. Our fundraising operation generates over £100 million annually for children and our marketing reaches millions of UK households to mobilise support for our cause. We have extremely ambitious growth targets and fundamental to this is our use of data throughout the organisation to help us deliver a best in class experience for supporters, utilising market-leading technologies, incorporating exciting new digital datasets, and all framed within a suite of ground-breaking CRM strategies. About the role The main purpose of this role is to provide data planning expertise to the many direct marketing teams throughout the organisation. You will: Use your expert data knowledge to ensure that marketing selections deliver optimised return on investment Write logical queries to provide data in support of all fundraising activity using Adobe Campaign Manager, Oracle SQL and FastStats. Be involved in designing and delivering supporter journeys and product tests as well as the development of campaign reporting. Support ongoing initiatives to further improve levels of data quality Support the implementation, delivery and roll-out of new technologies that will further enhance our data capability. About you You have a passion for data and supporter experience and are looking to fast-track your experience in data, marketing and technology. You would like an exciting and challenging role that is central to the success of supporter engagement and retention. This is a varied post in a large and extremely ambitious organisation, working across multiple products and with multiple stakeholders. To succeed you will be capable of demonstrating: Experience writing logical queries to extract data from relational databases Excellent communication skills and superb attention to detail Proven ability to problem solve An enthusiasm to learn and a strong sense of initiative At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure. Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you. Jobs are positioned within the salary structure on the basis of evaluation. New employees would normally be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To apply please visit our website. Closing date: 18th August 2019

Are you a Microsoft Dynamics Guru looking for their next challenge? Do you have experience implementing Microsoft Dynamics and being the conduit between the implementation team and the staff? Do you have strong project management skills? Are you looking for a role working within an award winning, forward thinking and progressive organisation in London? If so, we have a fantastic opportunity to work within one of our established clients, a firm of Property Advisors in East London, who are in the process of implementing Microsoft Dynamics as their new CRM system as a Microsoft Dynamics CRM Manager. The Microsoft Dynamics CRM Manager is offering a competitive salary of 36K plus excellent benefits including 5 weeks holiday, Life Assurance, Pension and more. As the Microsoft Dynamics CRM Manager you will act as the main point of contact to support all 120+ users across 2 offices. You will manage the roll-out of the system across all departments and offices You will report on the systems use and trends. My client is offering a rewarding and challenging career where you will be offered professional and personal development opportunities. This is an excellent opportunity to work for a market leader in their field. Please apply today or call Anna Wiget on to avoid disappointment and to find out more. About Morgan Jones: This role is being handled by Morgan Jones Recruitment Consultants. We have been established as a quality recruitment business for over 19 years with a reputation for fair and equal representation. Follow Morgan Jones on your favourite social networks - Facebook, Twitter & LinkedIn. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

Netsuite Consultant Are you looking for remote working? Do you want to work on an array of greenfield implementation projects? I am working with an up and coming project-based business who offer end to end solutions and Senior management consultancy, currently expanding across Europe and continuously getting new project work. You'll get to configure and implement large greenfield projects amongst existing BAU work utilising an excellent tech stack . Perhaps you have less than 1 years' experience? As this business is looking for multiple consultants, for those who are less experienced, this business offers the first 8 weeks training on Netsuite and their BAU. This business is rapidly expanding, opening offices across Europe and will offer excellent training and a relaxed working environment as this will be mostly remote working. Remote working; Flexible working hours; Various Greenfield project work; Opportunity for personal growth and progression; Strong salary and lucrative project bonuses. Skill set requirements: 6+ months working in a Netsuite consultancy/implementation role; Knowledge of ERP, Finance, and CRM systems; Exposure to accounting processes; Background of leading small teams or managing projects; Happy to occasionally work on-site. I'd be happy to give you more information on this Netsuite Consultant position including a detailed job specification and company profile. Please apply or contact me directly - . Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Modis. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://en-gb/candidate-privacy

Solution Architect / E-Commerce / TOGAF / Web / Digital / Domain Architect Central London £85,000 - £90,000 + Benefits Permanent Currently helping a global leader within retail to recruit a solution / domain architect who ideally has a focus around e-commerce and high traffic platforms. Great opportunity for growth and involvement in multiple projects at a business that is going from strength to strength. Looking for a candidate who is also happy engaging with stakeholders and managing a team. Please apply for a full JD and client details. Solution Architect / E-Commerce / TOGAF / Web / Digital / Domain Architect You will be responsible for managing, maintaining and promoting the various architecture transitions within their area, you will work closely with their team and the business stakeholder to ensure that requirements are challenged, responded to and ultimately met in an efficient manner. You will be responsible for successful delivery and maintenance of architecture assets, whilst managing a number of solution architects within your team. Provide architectural support and guidance upon a range of projects based on agreed business priorities. Multiple projects may need to be managed concurrently. Engage with third party suppliers and internal technical resources in order to maintain an up to date view of the architecture landscape Manage all domain architecture quality assurance processes to ensure all deliverables are of a high quality Work closely with Service Delivery to ensure successful transition of projects until they achieve formal acceptance. Actively manage key senior stakeholders Actively contribute to the continual improvement of architecture delivery processes and governance Proven experience at managing complex architectures and their transition states across multiple projects. Extensive experience of using a structured approach such as TOGAF. Strong previous experience of delivering complex projects (eg. Web re-platform, CRM integration etc) in a creative and fast paced multichannel retail environment Understanding of IT software preferably in retail environments and with an ecommerce focus Experience of networks, integration patterns and recent cloud/ecommerce technologies Experience of re-platforming and maintaining a major ecommerce environment with a large order volume Experience of app/mobile architectures Solution Architect / E-Commerce / TOGAF / Web / Digital / Domain Architect Central London £85,000 - £90,000 + Benefits Permanent

Senior IT Systems Support Engineer £50,000 - £55,000 + Benefits Fixed Term Contract (12 Months) Central London As a trusted and preferred recruitment partner to this highly reputable property estate management company in central London, we have been asked to assist in the recruitment of an experienced IT Systems Support Engineer to become a part of a small, but well established Service Delivery Team. We are looking for candidates with at least four years of experience in IT Systems Support / Management, with an awareness of Service Delivery disciplines. You will be providing support for IT Infrastructure, assisting in the adoption of Office 365 applications as well as working on scoping, planning and delivering future IT projects. Essential Skills and Technical Environment -Service Delivery Processes / Disciplines -Windows Server 2008 - 2016 -Windows Client 7 - 10 -Microsoft Exchange 2010 / 2016 -Office 2013 - Office 2016 -Office 365 and Azure Stack -Remote Desktop Services -TCP/IP Networking, SonicWall and Cisco Firewalls -Hardware Support -Active Directory and AzureAD -Strong Communication and Presentation Skills -Ability to work under pressure, to tight deadlines -Strong MS Office User (Outlook, Excel, Word, PowerPoint, Visio) Desirable Requirements / Skills -Service Delivery Processes Understanding / Experience -Mobile Device Management Software Experience -HTML and PHP Languages Knowledge -Experience / Familiarity Supporting (one or more of); Property Management Solutions (e.g. MRI), Content Management Applications (e.g. M-Files), ERP Solutions (E.g. Microsoft Dynamics / Dynamics 365), Facilities Management, Customer Relationship Management (CRM), Access Control Systems. Great Benefits: Alongside a competitive salary, a range of benefits on offer include 23 days holiday, a group personal pension scheme (12.5% employer contribution), BUPA life insurance, BUPA Private Health Care, and a Cycle to Work Scheme Candidates may have held the following job titles; Systems Support Engineer, Systems Engineer, Infrastructure Support Engineer, Infrastructure Engineer, Service Delivery Engineer, Senior Systems Administrator, Senior Infrastructure Systems Support, Senior IT Support Engineer, Senior IT Technician, Server Engineer, Server Analyst, Senior Support Analyst, Wintel Engineer. Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).

Rapid growth, multi-product environment. c16% bonus, flexible/remote working, tailored benefits scheme. Outstanding training, constant progression, leading innovator in green technology. I'm looking for a Software Engineer with Java/Golang experience to join the CRM team of a hugely progressive and rapidly growing business in Central Bristol. With multiple products, 5 UK-based offices and an annual turnover of £700m+, this company continue to disrupt their market with their technology-first approach to customer service. They were also voted as being the top 20 of companies to work for in The Sunday Times! What skills you'll need Proven software engineering background with expertise in Java/Golang. Experience or willingness to learn Salesforce. Any experience working on Salesforce applications would be beneficial. Significant awareness of message queues, such as Apache Kafka or RabbiqMQ. Understanding of things like integration, automation, containerisation, CI/CD, TDD/BDD etc. Cloud deployment expertise (AWS, GCP). Self-starting, ability to work autonomously whilst being adaptable to change. Extensive knowledge of operating in a highly Agile environment is essential. What you'll be doing This role sits in a multi-disciplinary CRM team within the business' retail division. You will use Java & Golang to develop Microservices with the aim to integrate into their wider estate (Apache Kafka), helping to build out a new Salesforce application used for essential business processes. It's expected that you'll develop integrations with other in-house & external systems in order to maintain and improve on the delivery of high-level customer/employee experience. Ideally this person will have some experience with Salesforce (Cloud) but they are happy considering proven Java/Golang Engineers who have an interest/willingness to pick it up moving forward. You'll be highly autonomous and will own everything from design & build through to testing and continuous improvement, operating in a highly Agile environment with constant release & deployments. Technology agnosticism is preferred but by no means essential. What you'll get in return for your talents They offer a range of benefits including flexible/remote working, 25 days holiday, plenty of social events and meet-ups, an annual training budget, free breakfast, fruit & drinks, an average annual bonus of 16%, a 4% flexible benefit scheme (including phones, laptops, TVs and bikes) and a great pension. Importantly the working environment they have created is second to none. The offices themselves are fantastic and you'll also be working with some great people who value the company and what they believe in. Did I mention they also have a slide to get down to the ground floor…!? What's next? Want to join the team? Send your CV to Joe or give us a call now!

Mason Frank Tech Academy - London - Salesforce Developer Opportunities About Mason Frank Mason Frank are the leading experts in delivering permanent and freelance Salesforce professionals to Salesforce partners across the globe. Since 2010 we have placed over 4,750 Salesforce professionals with our customers. About Salesforce Salesforce is the world's leading Customer Relationship Management (CRM) platform. In the last 18 years, it has grown from a three person start-up to a global business employing 28,000 employees, generating $8.4bn in revenue and was voted Forbes' most innovative company in 2017. About Mason Frank Tech Academy We recruit first-rate professionals and fast track them into becoming highly skilled and sought after certified Salesforce business consultants. During this time you will develop your knowledge and confidence to succeed whilst gaining your Salesforce certifications. We recruit the best, fully fund your training and certifications, place you on site with Salesforce partners and continually invest in your skills and certifications. After two years you choose to stay on as a consultant with us or the partner, or leave to pursue your exciting Salesforce career. Rewards On Offer Be at the forefront of one the most exciting technologies in the world. Huge career opportunities in a high growth sector. Due to lack of supply, salaries are increasing for you! We guarantee you 2 years of work experience with our clients. What We Look For Ideally one to two years' working experience where you have demonstrated a passion for IT, business consultancy or analytics Be of graduate calibre with an interest in IT or a business-related field Able to commit to a two-year Salesforce Business Consultant training contract Strong oral and written communication, team-working and interpersonal skills Open to being geographically flexible within the UK Able to support yourself financially during the initial eight-week training period *Please note: you must be eligible to work in the EU/UK to apply How to apply? If you think you have the talent to succeed then send your CV to and speak to Abby Clark today.

Azure Data Developer - Reigate Summary of Role This role is within an Investments Software Development team. The team has developed a data solution that automates collection, cleansing, transformation and distribution of market and client data to the Investments line of business and other parts globally. They are developing a new service to support integration with a front to back investment management solution. The Role Your primary responsibility will be the development of an integration hub, which will be used to facilitate data flow between workflows, CRM, and a front to back solution. We are looking for someone to add experience of some or all of the following: Azure Active Directory, Azure Managed Identity, Azure Key Vault, and Identity Server Azure Service Bus, Azure Event Hub, and Azure Functions Azure Monitor, and Azure Application Insights The Requirements The successful candidate will have good knowledge of and/or desire to attain expertise in: SQL Server development Parsing, storing and querying varied datasets Working with financial market and client data T-SQL, C#, .Net Framework and .Net Core. TFS and Azure DevOps Visual Studio Enterprise with ReSharper; SQL Studio Management Services with SQL Prom Full job description and company details available upon request

Elevation Recruitment Group are supporting a client based in Doncaster who are looking to recruit an IT Developer with experience using SQL. The successful candidate will be able to analyse business requirements and develop IT solutions to improve the efficiency and effectiveness of the business applications with particular emphasis on reporting. Responsibilities: *Analyse and develop systems and solutions using existing and new technology to support the business and ensure the most effective and efficient use of IT throughout the organisation. *Deliver and support a reporting environment in line with business drivers *Develop Software solutions as appropriate in line with the Strategy *Whilst the job holder has no direct budget responsibility they are to make recommendations to the Head of IT with respect to the development of solutions, applications, and purchases of software. *Carry out developments that have been accessed by the senior developers. The role will work closely with the Senior Developers. *Build relationships externally as the role requires. *Support IT applications throughout the Group. *Provide a strategic reporting platform and deliver standard reports and cubes to enable business users to analyse information. *Exploit new technology and enhance existing systems for the benefit of the business. *Analyse business requirements and develop IT solutions accordingly adopting an enthusiastic approach to problem solving. *Maintain and improve the functionality of the Company's systems and applications. *Create system procedures and document all development work to ensure upgrade path. *Work closely with the Senior Developers developing new solutions *Being a pro-active member of project teams as and when required. *Adopt a project management methodology in planning their development work. A proven record of being able to deliver projects on time and within budget. *Communicate at all levels in business terms. *To cover the duties of team members as and when required. *Undertaken the relevant IT training *The nature of the job does require some working outside of office hours and to be on call to deal with exceptional circumstances. *Any other duties commensurate with the grade and nature of this position. *Accepts responsibility for the health and safety of themselves and others. *Understands and follows company safety, health & environmental and any other Company policies and procedures. Profile/Background: *IT Degree or Higher-Level IT qualification and IT related work experience. *Essential to know the Microsoft SQL Stack (SSRS, SSIS, SSAS) *Good SQL ability and Management and Visual Studio *A general knowledge of IT applications and databases including ERP and CRM *A general knowledge of IT infrastructure *A background of working in a development environment *Full driving license *Able and willing to travel within the UK and overseas to Group Companies Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on IT positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you. Please visit our website at for more information.

IT Support Our client is a successful privately owned SME that designs and manufactures hi tech equipment for worldwide export with a head office in the UK and 2 small oversea offices. Key Duties and Responsibilities include: Strategic Business Partner & Service Delivery: Develop, maintain and manage effective relationships with outsourced helpdesk and 3rd party suppliers - service delivery/SLA's. Oversee / provide 1st/2nd line support. Infrastructure, Data Security & Risk Management: To manage, maintain and support the company's IT hardware, software and communication systems and services. The security and risk management of all infrastructure, systems & data. Oversee and manage scheduled IT system back-ups, maintain the IT disaster recovery and data archiving plan. Document, manage and maintain IT Policies and Procedures. Undertake network administration, upgrades, licencing, user access, etc. Commercial Responsibilities: Plan, monitor and control the IT budget. Lead, manage and complete IT related projects on time, on budget and achieving business case justification. Proactive identification of cost saving/revenue generating opportunities. Development and support of ERP to satisfy business requirements to produce information that improves the ability to make commercially and financially sound decisions. Education / Qualifications and Experience: The ideal education and qualifications are a HND / Degree in IT, Computer Science, Science, Maths or Business Management and relevant Microsoft and ITIL certifications. The ideal candidate's experience is a proven background supporting the IT function of manufacturing SMEs, to include: Demonstrable experience in a 2nd line support function. Transact-SQL, SSMS, view and store procedure creation for Excel consumption and enterprise data management. Knowledge of, or desire to learn Kimball data modelling/data warehousing, SSIS, SSAS tabular, DAX formulas, SSRS, Power BI, Power Query. Microsoft Windows Server configuration and maintenance 2008 and 2016, Active Directory, Group Policy, Hyper-V, SQL Server configuration and optimisation. Enterprise backup and antivirus. Basic understanding of firewalls, networks, switches and patch-panels. Visual Basic (VBA), Microsoft Access and Microsoft Excel development. Enterprise software Installation and configuration: ERP, CRM, Engineering Source Control. Microsoft desktop OS installation and configuration. This is a temporary role working 37 hours per week, Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 1.30pm. Salary: £19,000 - £22,000 per annum

Travelopia is a pioneer in the specialist travel sector, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions - our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world. The UK Adventure division constitutes the Exodus Travels, Trek America, Grand American Adventures & Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia. Role Summary: Triton is the core reservation platform used by the Yachts Charter businesses in Travelopia. It is a bespoke built AS400 system, and is at the heart of our business. The Triton developer will implement new features and support the system, working as part of a team of iSeries developers, and as part of the Marine IT Delivery team. You will be part of all parts of the software lifecycle. Passionate about standards, performance and new technologies you will have key involvement in ensuring the technology can deliver against the overall business and IT strategy. Communication will also be key, as you build strong relationships and collaboration with key stakeholders and other teams. You will sit as part of an IT function which supports multiple Marine based Travelopia brands - covering core reservation platforms, websites, CRM, mobile apps and operational systems - it's an exciting place to be, with plenty of opportunities for you to grow and technically develop your skillset in this fast paced and dynamic environment. What you will be doing: Proactively make recommendations about improving Triton performance and suitability to meet business needs, taking best practice iSeries guidance into account Drive the architecture for the integration of the iSeries with other with associated systems through API's, in line with emerging Travelopia strategy on use of API's Assist other developers and architects in conceptualizing and developing new software programs and applications. Conduct research on emerging application development software productions, languages, and standards in support of procurement and development efforts. Work with the team to ensure that the end to end software development lifecycle process is efficient and fit for purpose, owning the process and proactively making changes if required Provide accurate estimates before commencing any work, ensuring it is possible to deliver on commitments made to the businesses we support Ensure that all developments and projects are signed off from a technical perspective and also work with the business analyst to ensure the solution fully meets the requirements Support the business analyst with a demo of the proposed solution to the stakeholder before anything is released to live. Ensure iSeries support issues are addressed within agreed timeframes. Provide operational support for the platform (including on-call support) and work with team members to resolve any critical production issues in a timely manner in line with the agreed SLA's Produce quality designs and code for complex systems and subsystems for use in the Marine application platforms. Take a proactive role in identifying and resolving technical and functional errors in the system Work with the business and business analyst to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others to work from. Follow department standards on code and environment configuration management, project lifecycle, and release procedures Delivery of agreed tasks to agreed time scales Maintain a broad awareness of developments in specifically iSeries, but also more broadly the online and IT spaces, both within and outside the travel industry. Make recommendations for development that will enhance the customer experience and drive profitable growth and improve conversion. Actively promote the use of emerging technologies and techniques to provide standout over and above our competitors. Develop an excellent understanding of the systems involved, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture. Create documentation to support future maintenance of system and to support operational requirements. Review the design and code produced by colleagues to ensure it is of good quality, runs efficiently and adheres to coding standards. Build strong relationships and collaboration with key stakeholders and teams. Mentoring other team members. What we are looking for : Formal Education & Certification Agile certification Software development certification. Knowledge & Experience Experience working with Rocket Aldon, Query/400, HelpSystems Robot, ACOM, Journaling, DB2/400, web services on iSeries. Experience with multiple programming languages on multiple platforms - .NET, JavaScript, PHP. Web Services on iSeries using Keyed Data Queues, HTTP-API Personal Project Skills: HTML/CSS. Working to critical timelines. Working within a support environment. Application design. Travel industry experience. Experience integrating with CRM and ERP systems. Agile development experience. Working with us: Operating across the globe including Europe, Australia, North America and Canada, we're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Join us and in return you'll be rewarded with: Competitive salary Various employee discounts and offers Cycle to work scheme Contributory Pension scheme Career progression opportunities Please note that this role is not open for agency submissions.

Project Manager - CRM Circa £40,000 per annum Leicester Permanent, 35 hours per week We are currently seeking a qualified Project Manager with knowledge of CRM and / or ERP to join an award winning Housing Association in Leicester on a full time, permanent basis. As Project Manager, you will be accountable for the effective delivery of multiple workstreams within the CRM/ERP programme and will liaise closely with the Digital Programme to deliver continuous improvement to customer and colleagues technology. You will produce and implement the ERP, CRM strategy, liaising with key suppliers and lead on development / improvement projects. They want to hear from you if: You have experience in delivering significant CRM and or other systems mobilisation programmes - preferably MS Dynamics You are a qualified project manager capable of leading a large matrix team You have previous experience in a Housing, Maintenance or Customer Service environment and understand the challenges of representing the customer voice Are customer focused with the ability to build and maintain effective relationships Have an awareness of waterfall and agile project delivery techniques Are able to work with minimum supervision and plan and prioritise your own workload and the workload of others; Have an understanding of effective process mapping, facilitation and operational change techniques. This is a great opportunity for an enthusiastic and motivated individual to work as an integral part of a dedicated project team. You will be leading a team of analysts to design efficient workflows, working with development personnel, and ensuring the CRM system meets customer, stakeholder and user requirements to extremely high standards. In return, the Company reward their staff for their dedication by offering competitive salaries and an excellent range of employee benefits including: •26 days annual leave entitlement per annum plus bank holidays •Opportunities to develop your career •Generous pension scheme •Health Cash plan for discounted optical, dental and health •Perkbox - High street discounts •Long Service Awards •Health and Wellbeing initiatives •They are located 3 miles from M1/M69 and 1 mile away from Leicester train station (Leicester) As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. NO AGENCIES

This company is a hybrid between a Managed Services Provider (MSP) and a Cloud Services Provider (CSP) based in Maidstone, Kent. They specialise in providing services based in the cloud with the use of their own data centre infrastructure spanning the UK and US and through recent growth are looking for someone to join their service desk. The Role The role is ideal for someone looking to start out in a career in I.T. with on the job training including industry recognised certifications. The training period will last for 12 months after which, subject to completion of the certifications and good employment history the role is designed to transition into a permanent role with a salary increase. The role will primarily involve logging of new calls and e-mails on their CRM system and conducting initial fault finding and diagnostics before escalating on to more senior team members if required. The role will also involve reviewing monitoring alerts from servers and maintaining backups. Over the 12 month period you will learn the fundamentals of being an I.T. technician working on the job handling real support calls and managing the infrastructure which supports their client base. During this period you will have training from team leaders, access to lab environments and some instructor led training where appropriate. At the end of the 12 month training period you will have sat exams for Comptia A+ and Comptia Linux+ to provide you with your initial certifications within the industry. Working hours would be on a rotation basis with shifts of either 08:00-16:30 or 10:00-18:30. Self study time will also be agreed to take place at regular intervals during work time however some of your own time may need to be added to self-study dependent on your learning pace. Core Responsibilities: - Ensuring a high level of customer service is delivered. - Answering and logging support calls from clients. - Initial fault finding and information gathering on support issues. - Monitoring service dashboards and responding to any incidents. - Monitoring and maintaining backups. - Reporting to the service supervisor The ideal candidate will have: - An interest in I.T. ideally having built or maintained your own computer. - Be enthusiastic about training and obtaining your certifications. - Ability to work and communicate as part of a team. - Prior work experience full or part time in any industry - A driving licence is not essential but would be beneficial if already obtained or being worked towards. The Package - Salary - £12,000 - Benefits - Mobile Phone allowance - 20 Days Holiday (Increasing to 25 Days) + Public Holidays

Microsoft Dynamics 365 Developer The Role We have an exciting opportunity for a Senior Dynamics 365 (Customer Engagement) Developer to join our growing CRM team in delivering high quality solutions for our clients...... click apply for full job details