335 CRM jobs

Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.

Job; CRM Solutions Architect - Staffordshire/Remote UK This company is a Microsoft Gold partner for Enterprise Resource Planning. They offer business solutions powered by Microsoft Dynamics Business Central / NAV and Office 365. They streamline processes, procedures, and methods across entire organisations giving small to medium-sized organisations a clearer sight of all fundamental operations, with access to data and reports that turn insights into actions that improve method, process, and opportunities for growth. Due to ongoing client wins and internal expansion they are looking for a (Microsoft Dynamics 365) savvy CRM Solutions Architect to join their growing team. Role: As their CRM Solutions Architect you will work closely with their Account Managers to understand and interpret client strategic business objectives and advise on the technology architecture required to support the implementation of all objectives. You will also act as a senior developer for some escalated project work ensuring that technical implementation meets customer requirements in order to achieve their strategic and project objectives. You will keep up to date on latest technology and software as a service-oriented architecture in order to provide customers with best fit technology solutions. As a member of their technical team, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience. Key Tasks: Produce informative and detailed specifications and quotes for project related work and business central upgrades Effectively implement technical proof of concepts or solutions Comprehend and understand customer requirements and business strategies in order to design appropriate technical solutions and technology systems architecture in order to support the desired outcome Undertake effective data base management and business analysis in order to comprehend customer requirements Undertake extensive research into new technologies or new features for upcoming versions of systems implemented Provide expert pre-sales support by providing account managers with technical insight in order to draft appropriate quotations Complete effective stakeholder management ensuring that communication is effective and informative to a variety of different stakeholder, managing expectations where appropriate Complete high-level development tasks and change requests, acting as a point of escalation as required Effectively liaise with Company departments including the sales, service team, consultancy team and development team, providing effective handovers, in order to ensure an excellent customer journey in line with Company Service Level Agreements and Quality Standards Attend monthly Operations meetings as and when required, providing detailed and accurate technical project updates in order to assist with workforce and budget planning Out of hours work as and when required in line with project requirements including late nights and weekends Act as a point of contact for customer enquiries via email, telephone and attending site visits UK wide as required Effectively contribute to business focus areas by providing constructive feedback on internal processes to improve Company best practice Required: Extensive working knowledge of Microsoft Dynamics 365 Demonstrative experience in a Microsoft partner environment Extensive knowledge of Third Party addons such as JET reports, Zetadocs, MobileNAV, Continia Document Capture, Azure Development and Microsoft Power Platform Proven experience in development High level research skills Other Stuff; £'s; fully DoE up to approx. £90k + benefits (as well as an annual profit share bonus scheme) Location; permanently work from home / remote (UK based). Preference will be given to candidates who are able to regularly (even occasionally) attend their Staffordshire (Rugeley, Nr Cannock) offices How to get to them; easy access from the M6 (Cannock), 20 mins walk from Rugeley Town train station Interested? Please send your (Word doc) CV, Please only apply if you already have a UK NI number & the ability to work in the UK indefinitely & without sponsorship Not for you but you know someone suitable? - Profile 29 can pay a referral fee, Visit our website for lists of all current job opportunities, In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29's privacy policy can be found at: profile-29 .com/privacy) Profile 29 recruitment keywords; CRM solutions architect architecture Microsoft Dynamics 365 JET reports Zetadocs MobileNAV Continia Document Capture Azure Development Microsoft Power Platform development midlands Staffordshire home remote WFH stakeholders client clients customer customers ERP

Experienced supporting ERP systems? Have you worked with Epicor before? I am thrilled to be working with a returning client of REED for their latest recruitment - Database Administrator. Responsibilities : Primarily support and develop in the company ERP(Epicor) and CRM(Workbooks). Investigate and diagnose faults and apply resolution accordingly Document cases/Processes within the specific SLA guidelines Providing concise and relevant information when defining a software fault/requirement document Ensure customer satisfaction is maintained through the lifecycle of the service case workflow. Provide continual feedback on improvement and processes while assisting the company to maintain the general day to day IT requirements. Experience, Skills & Personal Qualities 3+ years of ERP technical product experience, for examples software development, systems architecture, or administration Epicor development would be an advantage Excellent written and verbal communication skills Ability to work as part of a distributed team Self-starter with the ability to determine technical solutions A combined discipline for creativity and collaboration Knowledge of Windows administration including Internet Information Server Proficient in writing SQL queries against a variety of data sources Package : Salary - £30,000 + a highly rewarding annual bonus. 25 days leave, Pension, free parking and more

Senior BI Analyst - Tableau, Data, Reports, SAP, CRM, £50,000 - £55,000 (depending on experience) + great benefits, Peterborough/remote An amazing new opportunity has been created for an experienced Senior BI Analyst; this is the chance to join a well-respected organisation that has offices around the world. They are producing world beating products which grows year on year. The ideal candidate: - Must have a solid background operating as a BI Analyst/Senior BI Analyst with proven examples of using Tableau. - Well versed in most of the following: creating accurate reports, data visualisation, ETL, SQL, Databases, Datamodelling, some architecture would be beneficial but not essential per say, also a degree would be preferred but experience is what counts. - Some basic knowledge of CRM/SAP and Cloud computing would be advantageous. - Able to work individually, strong problem solver and able to bring new ideas. The Senior BI analyst position: - Consulting with the global team to design BI strategies. - Taking data and creating a visual picture. - Creating detailed and accurate reports. - Designing long term outlooks. - Learning about emerging technologies. Please note this is not a fully remote position. A competitive base salary + attractive benefits + chance for progression + global organisation Sound good? Please note we are on the client's supplier list for this position. Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer. Modis are operating as an Employment Agency. Modis are an equal opportunities employer Keywords: Peterborough, SQL, Power BI, Analyst, Server, Data, Finance, Excel, Tableau CRM, SAP, Cloud Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Skills : Strong experience in business analysis Experience in QA/Test CRM/ SCM/ CX Lead to order experience Tech implementation projects Great customer skills If you have strong Business Analyst experience and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and give me a call on to discuss your application in further detail. **** INTERVIEW IMMEDIATELY - FAST OFFER **** Role: Business Analyst Salary: Up to £50,000 dependent on experience Location: remote In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills

NetSuite Developer (Remote, FTC contract for UK based projects) We are seeking an intermediate ERP software developer (ideally with NetSuite exp.) as follows Design and deliver technical solutions for customer problems within NetSuite OneWorld Solid understanding of at least one other platform, ie Java/WebSphere, .NET/C#, PHP/MySQL etc. Solid understanding of automating transactional business processes using ERP type systems Must understand the full Software Development LifeCycle (SDLC) with good UI/Database Design exp. Some Netsuite dev exp. (SuiteScript/SuiteTalk) is ideal, but other ERP/CRM solutions may work too Some Integration projects exp. is ideal, using XML and JSON/REST API's Netsuite certification is ideal, with a Comp. Science/Engineering or related degree Must be able to work to GMT time zone restrictions Get in touch for full details. Thank you!

IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review

We are recruiting for a fully remote, highly experienced, C#/VB.NET/MySQL developer with strong web technology experience for a 6-month contract. The role is to support and maintain an enterprise level property CRM, covering front and Back Office functions for sales and lettings as well as maintain and update the agency website as the sole developer. We have a recent acquisition that uses bespoke systems written over the last 15 years with early code in VB.NET and more recent code (in the last 5 years) in C#. The Front End website uses bootstrap/jQuery/AngularJS. There is unlikely to be major functionality change on the applications and the website will require some minor changes to bring in line with the rest of the business. The 6-month goal is to migrate this business onto the main line of business systems so data extraction will also be part of the responsibilities. There is a small possibility that the business may continue to use the systems past 6 months so there may be a longer-term requirement with the potential to setup a small team and become team lead. There will be a steep learning curve with minimal existing documentation and limited access to the original developer. There is an existing development team at who are responsible for company websites, client portals, internal application for the group built using Laravel that you would be part of reporting to the Director of Software. Skills required You will have strong experience in building and maintaining enterprise level applications, web sites and integrating with APIs with in depth knowledge in the following skills: VB.NET C# SQL MySQL Please send CV for immediate consideration.

Senior Business Analyst - Salesforce/Admin A Senior Salesforce Business Analyst is required by a growing Global organisation in London (flexible working) where you will play a key role in defining the strategy of their Salesforce development and bringing it to life. As the Senior Salesforce Business Analyst you will gain a deep understanding of how this business operates and their needs, you will act as a Product owner and voice of the business and work closely with the offshore Salesforce development team, Global Analytics team and other stakeholders to deliver the best CRM solution. The successful candidate will have big picture thinking that will enable you to formulate long-term vision and strategy of developing Salesforce, but will also see you sitting down with business users to learn how this vision can be translated into concrete system features and processes to best suit their needs. This is an exciting opportunity to join this global Market leader, and be apart of their extraordinary growth journey. As the Senior Salesforce Business Analyst you will be expected to collaborate extensively with business users to understand their goals and needs, write user stories and define business requirements. You will be a subject matter expert on best practice solutions within Salesforce as well as using 3rd party applications and will be required to take charge in UX research sessions, demos, user training and managing user adoption. Along with a deep understanding of Salesforce Platform functionality and best practices, the Senior Business Analyst will also have the following: - Good knowledge of third-party applications for optimizing sales efficiency in Salesforce - Strong experience as a business analyst and administrator, certification is desirable but not a must - Able to lead CRM projects with multiple stakeholders in a multicultural environment - Proficiency in designing and implementing reports and dashboards in Salesforce Send your CV now for consideration. Interviews to be held as early as next week.

One of the UK's multi-faceted companies is seeking a C# Developer on a 6-month FTC basis to join their in-house team to support and maintain an enterprise level CRM system. This role is a good opportunity for a C# developer who is keen to take on a new challenge and help migrate this organisation across to the main line of business systems. The salary on offer for this role is up to £60,000 DOE. The role is fully remote but the company also have offices in Wokingham. Responsibilities: Support and maintain internal enterprise level CRM systems Data extraction Business system migration Required skills: C# VB.NET SQL MySQL To apply for this role, please contact (see below) or call Tom.

SAP Systems Analyst | Leicester (onsite role) | Inside IR35 An exciting opportunity has arisen for an SAP Systems Analyst to join our customer based in Leicester on a potentially long term contract. The successful candidate will be responsible for a mixture of Support, Process and Validation based queries; focussed heavily on SAP EWM and SAP TM. Experience in SAP EWM/Supply Chain Management Suite Experience in SAP Transportation Management (SAP TM) Experience in SAP SD or SAP CRM Order Management and Billing Ability to document and/or validate business requirements. Determine and/or validate solution design, including proto-typing and configuration. Support issues regarding SAP for root cause/corrective action. Deliver and/or validate process documentation as part of the template solution. Documenting or reviewing test scenarios as required by new content releases or deployments. Directing 3rd party providers on development, testing, and documentation. Ideally hold knowledge of Warehouse Management and ECC Strong verbal & written communication and documentation skills are a must! If you're available and interested then please apply for further details

Prestigious real estate business Having just set up Interviews for the Application Support Engineer opportunity with my prestigious real estate client, we are now seeking an CRM Application Support Analyst to join the team. This will predominately be providing application support for delivering new CRM Solutions. We are looking for Junior-Mid Level Analyst who have recent exposure in: - MS Dynamics 365 - Microsoft Azure Cloud - CRM Salary sitting at around £40,000 Per Annum Working From Home High Pension Contribution Role requirements for CRM Application Support: - Provides 1st line support for incidents and support requests relating to CRM applications based on Microsoft Dynamics 365 - Be able to provide updates/troubleshooting - Work towards ticketing inline with the current SLA's - Provides updates/reports to system owners/key stakeholders Please can you send in your Application to open a conversation.

IT Architect: Digital & E-commerce | London | Around £70,000 Company & Role One of the largest global manufacturers of confectionery and chocolate in the world. This new position will have you as the primary focal point for UK projects, and you'll be in charge of building the technology for the company's future success in the field of digital marketing, E-commerce (D2C/B2C) and CRM. Design the global and local application landscape based on business requirements Ensure that enterprise application design standards are maintained in partnership with enterprise architects. Design end-to-end aspects of the architecture of an application, including components such as Frontend, Backend, Middleware technology and infrastructure components. Performs application design for new local requirements (including enhancements). Leads local and global application life cycle, ensuring the end-to-end management. Defines the decommissioning of redundant applications Defines data migration strategies between applications as required and ensures data consistency. About You Strong experience in enterprise E-commerce applications Strong experience in digital marketing and/or modern consumer engagement (CRM) applications Profound knowledge in web-technology related projects like responsive Websites, E-commerce and Web-Apps Profound knowledge of modern web-technologies (HTML5, CSS and JS) Experience with Content Management Systems (CMS) Stakeholder & Supplier coordination experience Nice to have: Architecture experience Cloud knowledge including IaaS, SaaS, and AWS Rewards? Flexible working, the opportunity to step into an architectural role, and great benefits. Hit "apply"! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Excellent portfolio-building opportunity for skilled .NET Web Developers to join an award-winning digital commerce agency. With increasing demand for our services we have multiple roles to fill. Exciting projects, an awesome team and a competitive salary & benefits package await. You can be based anywhere in the UK or in and around London & the South East, in case you want to visit our Oxfordshire office every now and then. Role Info: .Net Developer - Web/Mobile - C#, MVC, .NET Core, SQL, CMS & Commerce Platforms Full UK Remote or Office Mix (Your Choice) £32,000 - £55,000 DOE Plus Benefits, Latest Tech, Development & Great Culture About Us: Founded in 2010 we are extremely proud to be recognised as an award-winning and top UK and worldwide Kentico Gold partner, forming part of their 1,000 certified agency network eco-system. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to practice our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level Ecommerce solution, we create purposeful and performant digital online experiences that deliver commercial impact. We love name dropping our clients. YO!, hmv, The Silver Spoon Company, De Beers Group and Twinings are just a few of them. Brilliant brands that expect (and get) brilliant service. Our Culture: Celebrating success | Being flexible | Providing support | Always learning Just like we support our clients, we do the same with our staff. Although we've got big name clients, we retain a small business atmosphere and working culture. About the .NET Developer Role: We have multiple roles available at all mid to senior levels, thus the details below are flexible in levels of experience/skill. Working within our team of designers, Front End developers and other .NET developers, you will have an opportunity to be involved in a variety of web projects. There is huge scope to build on your experience with a wide range of technically demanding projects for clients both large and small, and carve a niche within the agency. We continuously find new and innovative ways to tackle problems using the latest tech including Microsoft Azure, DevOps, headless CMS, and .NET Core. Responsibilities: + Technical activities through the entire life cycle of web application development, including: + .NET web application development + Leading, supporting and/or working others within the development team + Preparing functional and technical specification documents + Scoping projects, requirements capture and delivering time estimates Essential skills & experience: + ASP.NET web application development in an agency environment using C#, MVC, .NET Core and SQL Server with a specific focus on E-commerce and CMS platforms + Good experience with at least one mid to enterprise level CMS/eCommerce platform such as Kentico, Sitecore, Umbraco, or EPiServer + Ability to demonstrate a portfolio of B2C and/or B2B websites completed either as a team or on your own, utilising the above + Able to demonstrate owning and/or contributing to functional and technical specifications + Be organised, motivated, and have excellent verbal and written communication skills + Experience of using version control systems such as Git + Enthusiasm for building and enhancing high-performing websites supported by technically challenging solutions Desirable skills & experience: + Good experience in integration of web applications with other systems eg ERP, CRM, PSPs + Experience of dependency injection and unit testing + HTML5/CSS3 and JavaScript experience, along with a good understanding of browser compliance issues, SEO and accessibility standards + An understanding of Windows Server and IIS configuration and/or Microsoft Azure + Experience with Headless CMS platforms such as Kontent or Heartcore Location: Our head office is in Witney, Oxfordshire, but we welcome remote (UK) applications with a remote/hybrid working model once Covid allows, with a preference for some regular time within the office to collaborate as a team. Perks: + We want the environment to be a fun and rewarding place to work. So here are a few added extras to boost your working day and make life just that bit better. + Flexible and remote working to suit your needs + Access to comprehensive healthcare benefits. + Contributory company pension scheme. + Modern agency environment, with breakout areas and bar. + Fresh fruit, breakfast and great locally ground coffee + Regular social events and friendly competitions. + Attend leading international and national industry events. + Technical talent deserves the best tools and our developers are equipped with Visual Studio, a Resharper license and their own Pluralsight account. Interested? Apply here for a fast-track path to the hiring manager. Your Experience/Background/Previous Roles May Include: Junior .NET Developer, Graduate Developer, C# Developer, Midweight Developer, Senior Developer, Kentico Developer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent portfolio-building opportunity for skilled .NET Developers to join an award-winning digital commerce agency. With increasing demand for our services we have multiple roles to fill. Exciting projects, an awesome team and a competitive salary & benefits package await. You can be based anywhere in the UK or in and around London & the South East, in case you want to visit our Oxfordshire office every now and then. Role Info: .Net Developer - Mid/Senior - C#, MVC, .NET Core, SQL, CMS & Commerce Platforms Full UK Remote or Office Mix (Your Choice) £32,000 - £55,000 DOE Plus Benefits, Latest Tech, Development & Great Culture About Us: Founded in 2010 we are extremely proud to be recognised as an award-winning and top UK and worldwide Kentico Gold partner, forming part of their 1,000 certified agency network eco-system. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to practice our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level Ecommerce solution, we create purposeful and performant digital online experiences that deliver commercial impact. We love name dropping our clients. YO!, hmv, The Silver Spoon Company, De Beers Group and Twinings are just a few of them. Brilliant brands that expect (and get) brilliant service. Our Culture: Celebrating success | Being flexible | Providing support | Always learning Just like we support our clients, we do the same with our staff. Although we've got big name clients, we retain a small business atmosphere and working culture. About the .NET Developer Role: We have multiple roles available at all mid to senior levels, thus the details below are flexible in levels of experience/skill. Working within our team of designers, Front End developers and other .NET developers, you will have an opportunity to be involved in a variety of web projects. There is huge scope to build on your experience with a wide range of technically demanding projects for clients both large and small, and carve a niche within the agency. We continuously find new and innovative ways to tackle problems using the latest tech including Microsoft Azure, DevOps, headless CMS, and .NET Core. Responsibilities: + Technical activities through the entire life cycle of web application development, including: + .NET web application development + Leading, supporting and/or working others within the development team + Preparing functional and technical specification documents + Scoping projects, requirements capture and delivering time estimates Essential skills & experience: + ASP.NET web application development in an agency environment using C#, MVC, .NET Core and SQL Server with a specific focus on E-commerce and CMS platforms + Good experience with at least one mid to enterprise level CMS/eCommerce platform such as Kentico, Sitecore, Umbraco, or EPiServer + Ability to demonstrate a portfolio of B2C and/or B2B websites completed either as a team or on your own, utilising the above + Able to demonstrate owning and/or contributing to functional and technical specifications + Be organised, motivated, and have excellent verbal and written communication skills + Experience of using version control systems such as Git + Enthusiasm for building and enhancing high-performing websites supported by technically challenging solutions Desirable skills & experience: + Good experience in integration of web applications with other systems eg ERP, CRM, PSPs + Experience of dependency injection and unit testing + HTML5/CSS3 and JavaScript experience, along with a good understanding of browser compliance issues, SEO and accessibility standards + An understanding of Windows Server and IIS configuration and/or Microsoft Azure + Experience with Headless CMS platforms such as Kontent or Heartcore Location: Our head office is in Witney, Oxfordshire, but we welcome remote (UK) applications with a remote/hybrid working model once Covid allows, with a preference for some regular time within the office to collaborate as a team. Perks: + We want the environment to be a fun and rewarding place to work. So here are a few added extras to boost your working day and make life just that bit better. + Flexible and remote working to suit your needs + Access to comprehensive healthcare benefits. + Contributory company pension scheme. + Modern agency environment, with breakout areas and bar. + Fresh fruit, breakfast and great locally ground coffee + Regular social events and friendly competitions. + Attend leading international and national industry events. + Technical talent deserves the best tools and our developers are equipped with Visual Studio, a Resharper license and their own Pluralsight account. Interested? Apply here for a fast-track path to the hiring manager. Your Experience/Background/Previous Roles May Include: Junior .NET Developer, Graduate Developer, C# Developer, Midweight Developer, Senior Developer Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

1st Line Technical Support Engineer - Southampton - £25,000 - £35,000 Dynamics NAV, Business Central, SQL An excellent client is currently looking for a Microsoft Dynamics NAV/Business Central Support Consultant to join their growing integral team to provide 1st line support forclients. This is an excellent opportunity for a support professional to demonstrate their knowledge and experience to date and increase/develop their knowledge further within this key department in the company. Ultimately, supporting colleagues and ensuring that customers are happy. Extensive on the job training and a training plan will be provided so that as a Level 1 Support Consultant you will be able to carry out your duties and responsibilities. The successful candidate will also be supported by the company mentoring and buddying scheme, with access to training programs and a career development programme to further develop your skills and plan and build for your future. Skills required: IT Support Logical and analytical thinking Strong IT skills Good verbal and written communication skills SQL Time management skills Experience supporting a CRM If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below)

I'm currently recruiting for a Node Integration Engineer for a financial payments company based in London. They are looking for an experienced Node.js engineer with experience in integrating platforms into a Customer Data Platform (Segment) and CRM (HubSpot). You will also have to work/communicate with Product owners & business stakeholders effectively. Tech Stack: - CRMs, ideally Hubspot - Customer Data Platforms, ideally Segment.com - Node.js - AWS - Software engineering practices like BDD, TDD, Pair Programming.

Digital Project Manager up to £50,000 + benefits Permanent Central Bristol (Hybrid Working) REED Technology are pleased to be working with a leading software company, based in central Bristol, who are looking for a new Project Manager to join their growing team. Working within a truly agile environment (no line managers) you will be responsible for the end-to-end delivery of CRM and software solutions for my client's customer base. The successful applicant will benefit from a competitive benefits package of which includes hybrid working, 24 days holiday (plus bank holidays) rising to 30 days with length of service, subsidised café, cycle to work scheme and much more. Your responsibilities will include: . Running and managing a portfolio of projects . Ensuring client and in-house teams work together smoothly . Confident planning and management of tight schedules and budgets using agile methodologies o Managing budget, scope, schedule for projects o Identifying, creating and managing Risk Registers and Issue Logs o Managing Change Requests identified during Project deliveries o Balancing resource planning across multiple projects o Regular status reporting and communication with projects stakeholders . Strong financial focus on delivering benefits for both the customer and the company . Supporting the Sales team with bids, tenders and presentations The ideal applicant will meet the following criteria: . Great people skills; a friendly, professional manner with excellent written and verbal communication skills. . Minimum 2 years' experience of project managing complex and diverse software, web and app projects of varying sizes/budgets . The ability to talk to clients in their own language as well as understand the detail from the development team . Experience working with agile/SCRUM methodology . Experience with Azure Devops/Team Foundation Server If this sounds like the role for you please apply online ASAP. Successful candidates will be contacted within 24 working hours. Good luck!

Senior Business Analyst £60,000 basic + benefits Property - Business Services London Our client is a UK leading property consultancy. They continue to grow and as such, they require a Senior Business Analyst to join their team. As a Senior Business Analyst you'll report to and support the Senior Project Manager. You'll own and oversee a number of projects and you'll be responsible for ensuring the successful delivery of high value Projects and Programmes. You'll also be capable of looking at the bigger picture' and possess the ability to direct the business with what they need, rather than what they want. Your key responsibilities Be able to use data-driven improvement approaches (eg. DMAIC - Define, Measure, Analyse, Improve and Control) Undertake Process mapping, Value stream mapping, Waste Walks etc. Use appropriate technologies to understand how users interact with their platforms whilst completing processes. Recommend to management changes that can cut waste from operating procedures - this will include process and technical changes Deploy appropriate techniques for problem solving/root cause analysis and support teams to solve problems Ensure appropriate measures are in place to baseline (as is) forecast (via pilot) and then track delivery of measurable business benefits from process (and system) changes Enhance processes to embrace error proofing Identify and help specify appropriate visual management, where it's introduction will help improve process efficiency and client experience. Define and implement suitable monitoring approaches to ensure successful improvements are sustained over time. Build requirements or user stories, consider the acceptance criteria Work with the Project Manager/Senior Project Manager to shape the testing approach and materials Work with the business through testing activities Ability to write clear and concise user stories and acceptance criteria which are understandable by both business and technical stakeholders Extensive stakeholder experience ranging from front line staff through to senior leadership, with the ability to build trusted relationships at all levels Pragmatic decision making and situation appropriate assertiveness, to proactively challenge and negotiate the needs and expectations of multiple stakeholders Experience of working with in-house and outsource development/delivery providers Knowledge Can quickly learn about a business area, it's processes and its business imperatives, able to apply this knowledge to project definition and delivery Have excellent knowledge of Microsoft Office applications, Outlook, Word, Excel, Visio and PowerPoint. Be capable of process improvement, variability, and can understand the negative effects on process performance whilst understanding the specific roles that different team members play. Previous experience of application development, (CRM) Can mentor others and lead change Experience and Qualifications Ideally hold relevant Business Analysis qualifications, such as: APMP International - BA, Agile BA Practitioner, BCS Certificate in Business Analysis/Modelling Business Processes/Requirements Engineering etc. Hold a six sigma accreditation Have previous experience of working on both business and technical projects Have previous experience of working with both Agile and Waterfall models

Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Programme Manager CRM - Marketing This is a newly created role required to help support in the delivery of large strategic, global projects, which will be utilized across all markets. We are looking for an independent and confident individual who is process driven. You need to be well versed in CRM systems and technology as well as being data literate. A self-starter, who can work closely with a strong team (in multiple locations) and can handle the fast pace of delivery and multiple clients with different strategies and challenges. Role responsibilities: Gathering requirements and developing project scopes that determine priorities, goals and deliverables, time frame, budgets, working processes and resource requirements. Establish a work plan and staffing for each phase of the project and arrange resourcing. Manage the coordination of many teams including the client marketing team, client IT, Omnicom agencies, Software vendors, technology strategy, implementation and transformation teams to ensure projects progress on schedule and within prescribed budget. Constantly monitor and report on project progress and manage and validate change requests as required Pro-actively identify conflicts, risks and resource gaps and manage these throughout all phases of the project Serve as the primary interface with the Client on project planning and serve as primary interface with any 3rd party suppliers Manage overall quality of project delivery and documentation. Manage project finances and programme level status reporting, forecasting budget spend, profitability and resource utilization Required skills: Solid commercial experience as a Sr. Project Manager/Project Director, from an agency environment Advanced leadership and management skills Strong interpersonal, communication and presentation skills. High level negotiation skills Excellent skills in stakeholder management at all levels Budget tracking, management, and financial reporting at programme level Critical thinking and analytical skills Expert knowledge of Agile methodology, tools and techniques Strong technical understanding of sophisticated CRM marketing and data Ability to control, co-ordinate and prioritise the workflow amongst the team Ability to communicate expected roles and responsibilities within the team Ability to identify and recruit resources for the team Confidence to be able to challenge the client where needed to maintain budget/schedule/core requirements and offer insight on possible alternative approaches Experience of managing a programme of work up to £2m p.a. Preferably holds a professional qualification in Project Management, PRINCE2, Agile, Scrum Master or DSDM Proficient with the MS Office suite. Prepared to travel as necessary to other offices and client/third party offices Programme Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Azure Technical Architect/12 month contract (min)/Remote/£600 per day Lead the Azure Cloud architecture design - owning and defining Azure Solution Blueprints and Solution Designs. Work on a multi-year Digital Transformation programme with internal staff, third parties & partners advising internal and customer stakeholders. Have an expert understanding of Azure cloud computing and technology systems, as well as experience designing and transferring applications to the cloud. Be responsible for translating business requirements into secure, scalable and reliable cloud solutions. Responsibilities: Experience facing off to a range of stakeholders with strong communication and negotiation skills. You should be adaptable, able to work across teams, functions and applications; you should be enthusiastic, self-motivated and customer focused. You are expected to keep abreast of the Microsoft Azure roadmap and provide advisory to Solution Architects on upcoming capabilities. Ability to review a complex Azure estate and provide assurance on current landscape. Owns and produces Azure Solution Blueprint & Azure Solution Design for a multi-year digital transformation programme. Progress and gain agreement of the Solution Blueprint & Solution Design with architecture governance. Skills & Experience Required: 5 years' experience solution architecture, with at least 3 years' experience working as an Azure Technical Architect. Current Microsoft Azure Technical Architect certification Knowledge and relevant project experience with regards to: Azure Network design High Availability and Disaster Recovery design Azure Scalability & Resilience patterns Azure Storage options Azure Backup and Site Recovery options Azure Landing Zones Azure Security Design Azure Data Governance Azure DevOps Expert proficiency at pricing Azure environment total cost of ownership. Work with engineering teams to implement the Azure cloud platform providing advice to engineering teams. Providing guidance to Architecture and Design team on general Azure best practice. Knowledge and experience implementing DevOps and CI/CD automation using tools such as Azure DevOps, Git. Knowledge and experience of best practice for monitoring and alerting within Azure including the use of Log Analytics and Application Insights Experience integrating with Dynamics CRM, Dynamics F&O and Office 365 is preferred. This role is inside IR35 and you will need to operate through an umbrella company on our PSL. Azure Technical Architect/12 month contract (min)/Remote/£600 per day

We have an exciting opportunity for a SAP Basis Support Consultant to join one of the leading global SAP authorities delivering solutions to more than 9,000 customers worldwide. Role Info: SAP Basis Consultant Fully Remote Up to £63,000 plus package plus on call rota allowance Plus Benefits Who we are: Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services. The SAP Basis Support Consultant Opportunity: The SAP Basis Support Consultant is responsible for delivering Technical Management Services per the contractual agreements with customers. In addition, they provide SAP technical support to the current ERP and Business Analytics install base (circa 300 customers) as well as providing technical support to the internal consulting teams. In this role, the consultant is responsible for delivering high customer satisfaction to all Business Solutions customers. As a SAP Basis authority you will also mentor and be a knowledge base for the junior SAP Basis team members About you: + Degree or equivalent required. + SAP relevant support certifications attained, specifically BOSUP, HANASUP. + An experienced SAP Technical support and/or field consultant with a proven track record. + You'll possess experience across multiple industries and multiple platforms. + You'll also be experienced across multiple SAP versions (R/3, ECC, NW) and multiple SAP landscapes (ECC, PI, BI, BI-Java, CRM, SCM, HR, Enterprise Portals, Hana). + System support (client or consulting) experience. + You'll be able to demonstrate experience of call logging systems and experience of using Solution Manager for landscape configuration and maintenance optimizer. + Experience of SAP Security and Authorisations. + Must have VISA and be in the UK Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. Join us to start the journey that is your career path. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

We have an amazing opportunity for a CRM Business Analyst to a join a recognised and respected first-class Automotive Company. As the Business Analyst will play a key role for the integration of Salesforce CRM. This role will be prominently officed based in Milton Keynes, on a permanent basis, with a salary up to £41,000 + amazing company benefits. Are you a curious cat, always asking questions? Can you communicate effectively across the board? Are you a highly motivated BA, looking for a new challenge? If so, this is the role for you! With the main user being the Marketing team, we're looking for an individual who has not only pursued a career in Business Analyst but ideally has knowledge of Sales and Marketing systems and solutions. Our client is upgrading their CRM, from a 14 year old highly bespoke solution to a state of the art Salesforce CRM, they are looking for an enthusiastic Business Analyst to: Produce Business Requirements Specifications. Work alongside of Salesforce Integration Consultants and the Marketing team to elicit and clarify business requirement to understand the project goals What Is and To Be through to confirmation of project goal achievement Facilitate and participate in workshops. Creating clear and concise Requirement Capture so that all parties involved can understand. Understand the functionality contained within existing bespoke CRM and the new Salesforce CRM and figure out the HOW, WHY and WHAT? How can we generate more business leads through Salesforce? What can we configure on to Salesforce to ensure that the Marketing team can proficiently take leads from websites, events/walk-ins and prospects through end-to-end sale (from generating a lead/conversion of a lead to servicing at post-sale. Present proposals and recommendation Prepare Business Cases and carry out Feasibility Studies, submitting these for consideration as part of the project process. Present them when needed Support key business stakeholders in making informed decisions with the data and insights identified. Carry out Gap Analysis Desirable: Experience of working as a BA on diverse business or sales/marketing change programmes Essential: Confident communicator! Alongside of being analytical, structured, logical and results driven. 3 years' of experience working as a Business Analyst Experience working with both Agile & Waterfall methodologies Proficient in the use of Modelling and Analysis tools including Visio, Jira etc Extensive skills in requirements gathering and processes & workflow analysis

Currently seeking a BSS Enterprise Solutions Architect for a global consultancy who are engaged on a large, complex Digital Transformation programme for a major Telecoms customer. The Enterprise Solution Architect (Telecom BSS focussed) will be responsible for creating the E2E architecture principles, architecture assurance framework and guiding the E2E Solutions team on the project. As a member in the Architecture team, the successful applicant will lead the E2E Solutions for the Digital BSS programme, liaising with business & technical stakeholders representing the enterprise wide architecture. Ensuring maximum re-use of IT assets and services giving value for money, consistency of service, and reducing the costs of future changes. Driving and leading the reduced complexity in the current IT estate - through identifying opportunities for decommissioning, consolidation of components, applications, integration technologies, data and hardware. As well as, defining the principles and design patterns that guide technology decisions for the enterprise, meeting commitments around rationalisation and consolidation Applicants must have strong backgrounds in E2E Solutions Architecture & Design, in the Telecom BSS domain - especially with Telecom Order Management (OM), CPQ (Configure Price Quote/Order Entry/Order Capture), Product Catalog, CRM, Marketing Management, Channels - Lead to Order, Order to Activate etc. Also holding Enterprise wide Architecture design experience, holding certification in TOGAF.

My client, in the telecoms industry, has an exciting opportunity for an experienced system administrator to lead on all technical and customer service issues. To provide expert level IT (3rd Level) support and service delivery to all local and remote users, across a wide range of technology disciplines. Experience of hosted environments in Azure and AWS is essential supporting both Linux and Windows server environments and hosted MySQL Back End databases. Key Responsibilities: 3rd Line support to unresolved Service Desk issues, remote telephone support providing user assistance and diagnosing and resolving technology problems/issues. Provides technical advice and guidance to the Cyber Security Division with regard to IT Infrastructure. Provide technology infrastructure support, to include MS Server, Virtualization, network, remote access, telephony services. N-Central Administration including patch management, Antivirus Management, Cloud Backups and remote control. Assist in the support of key information systems, including CRM, FSM, and accounting systems. Network configuration and support Carry out regular assessment of the company's systems and operations to ascertain level of exposure to risk, and then take further steps to eliminate or manage. Review completed tasks to ascertain compliance with standards. Perform periodic risk assessments and initiate risk control strategies. Essential Requirements: In depth experience in IT user support with knowledge of PCs, Laptops, mobile communications devices, Servers, LAN/WAN and telecommunications technologies Support experience and knowledge of Windows7, Windows10, Windows server, Office 365 and Azure and AD group policy disciplines. 2nd/3rd line support experience and knowledge of desktop PC's and laptops Ability to perform desktop standard builds, and ad-hoc installations/updates of software as required using ghost/windows deployment server. This is a great opportunity for someone who is self-motivated, enthusiastic, has excellent communication skills, able to develop strong working relationships with colleagues at all levels of the organisation and able to work under pressure.

This is an exciting opportunity to join and cement your experience, vision and knowhow in to a company with a flexible attitude to work life balance and training As a Database Reliability Engineer (DBRE) for one of our clients you will be responsible for keeping database systems that support all production systems running smoothly 24x7x365. You will focus on database standardisation, automation, and resilience. Each single component of the database systems should become easily and safely replaceable. You will need to review and optimise the company's existing database systems to facilitate the creation of fast and reliable APIs. Furthermore, you will evaluate service level objectives and use your domain knowledge to anticipate capacity needs. Responsibilities Database design, documentation, support and development. Automation of database management processes. Work with Internal Services (IS) and Software (SW) teams on Datamodelling and process assurance for end-to-end automation. View the company's infrastructure as a whole to evaluate methods to increase database efficiency. Eliminate gatekeeping: building guardrails, providing education, collaboration, and teaching to both IS and SW team. Help to determine useful performance metrics for monitoring and capacity management purposes. Database security/integrity. Evaluate backup policy to protect against physical and virtual damage to the company database systems; recommend improvements or potential alternatives. Database software installation and maintenance. Provide end-to-end technical support and problem resolution. Other duties, as required, to maintain the reliable operation of Infrastructure databases systems Standard On-Call rotation with the team Minimum qualifications Proven working experience with database engineering. Knowledge of database structure and theory. Extensive experience with MySQL/MariaDB Familiarity with concepts of RESTful API and programming languages: Python/PHP Understanding of problem diagnosis and performance tuning techniques. Excellent knowledge of data backup, recovery, security, integrity and SQL. Experience with configuration management tooling Experience integrating database metrics into observability and monitoring platforms Ability to communicate to a wide variety of audiences, both business and technical, whilst working independently with minimal direction. Preferred qualifications BSc, MSc or PhD degree in Computer Science or STEM. SugarCRM development experience or similar. Experience with MSSQL and NoSQL databases. Experience with and basic understanding of networking (mac addresses, IP addresses, switching, routing). Direct DBRE experience Experience with Ansible Experience with Jenkins

Solution Architect Role - £75,000 per annum, 12 Month FTC. This opportunity to provide advice and support, in relation to digital solutions architecture, solution options and selection, agile technology roadmaps, and solution and development overlaps and integrations, is being offered on a 12 month Fixed-term Contract to a central-London public sector company. The role is a Full time contract, reporting to the Head of Solutions and MX Programme Manager and is ideal for a candidate with current Solution Architect experience or with Senior Developer experience. The Solution Architect's role is to provide targeted solutions architecture across all projects, but predominantly those within a Member Experience MX Programme. The role is also expected to roadmap the appropriate technologies and suppliers to ensure stakeholders are aware of the options and decisions they will face. It is essential that strategic advice on technology options is given, based on functional, non-functional, and wider business requirements and considerations, factoring in best-practices, solution and product roadmaps, and sustainability. Through engaging in this Solution Framework, the Solution Architect operates across projects and programmes to ensure the right choices for the business and technical architecture are made in relation to integrated, overlapping and dependent technologies and functionality. Within the team, the Solutions Architect work with the Technical Design Authority (TDA), providing peer reviews and assurances around technology choices, fitness for purpose and the sustainability of solutions. Through working with the IT Security Manager, Head of Risk and Assurance, IT Transition and Release Manager, other architects (including business, data, and infrastructure architects), product owners and delivery colleagues, the Solutions Architect ensures optimal solutions are delivered and transitioned into the business. Essential candidate skills include: Experience in providing solution architecture advice, prototyping and support in digital environments, common digital technologies such as CMS, DXP, CRM, BI, eMarketing, CDN, cloud hosting, Learning Management Solutions, ETL, etc. Excellent understanding of Web technologies including RESTful APIs (Web APIs, REST, JSON, XML, SOAP), mobile and eCommerce technologies. Software Development Lifecycle experience, and experience on Agile projects. Excellent stakeholder management skills, with the ability to explain complex technical concepts effectively to both technical and non-technical audiences at all levels in the organisation. Experience with API design and testing tools such as SwaggerHub and Postman. Experience in multidisciplinary architectures including business, data & information, technical infrastructure, cloud, software development. Experience in programmatic planning and risk/dependency management, specifically across significant agile portfolios of digital delivery. Experience in working with Technical Design Authorities in advising across a spectrum of solution issues, including working with delivery management, InfoSec, Information Management and Assurance and Risk colleagues. Experience and understanding of the business change challenges of technology and an ability to take wider business considerations into account when giving advice. Experience of working within TOGAF. Practical and proven knowledge of solution and data integration and understanding the challenges, typical architectures and use cases around digital integration. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

Salesforce Vlocity Architect - Contract - £700 per day - Outside IR35 Method Cloud is looking to hire a Salesforce Vlocity Architect, on a contract basis, to join and help lead a global implementation of Salesforce Vlocity. You will be working with a prestigious consulting firm who in turn are assisting a major telecoms company migrate to Salesforce and are building this new instance around Vlocity and Service Cloud. Responsible for Technical/Solution Architecture, we are looking for people who can not only design Salesforce roadmaps, but who can also drive coding standards, best practice and be the a Salesforce Vlocity Consultant/expert on this project. Contract Details 12 months Outside IR35 Remote £700 per day Key Skills Designing system architecture for Vlocity Order Management and Vlocity Configure Price Quote Designing solution structures for Vlocity Enterprise Catalogue Experience with end to end Salesforce.com implementations, integrations, and enhancement projects and delivering overall solution architectures for CRM applications Integration experience with other Salesforce Applications and external systems Understanding of Vlocity specific custom objects and industry specific platform processes Solid understanding of SaaS and CRM development processes and methodologies Ability to create supporting technical documentation, detailed design specifications and effort estimations Certified Vlocity Admin Essentials, Vlocity CPQ Essentials, Vlocity Developer Essentials, Vlocity Architect certification preferred Hands-on previous delivery experience of at least 2 Vlocity implementations Knowledge about OOTB functionality and the ability to guide developers between using configuration or coding Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders Telcom's, Media or Utilities industry experience preferred Responsibilities: You'll be working very closely clients to understand their complex requirements and developing the solution in Salesforce with a specific focus on Vlocity solutions Collaborating with high calibre solution and enterprise architects from client side so the ability to confidently discuss and articulate complex solutions is essential Designing and architecting elegant but pragmatic solutions, we'll support you through a Salesforce and Vlocity certification plan to further you career as an architect, investing in your development so you're always at the top of your game As a Salesforce.com and Vlocity subject matter expert, you will provide expert guidance and strategic direction to our major client Job Reference This role is being sourced by Method Cloud, a Salesforce Recruitment Company. For more information please contact Brent Chambers at (see below)

Salesforce | 6 months | Inside IR35 | Fully Remote | £450 My client is looking for an experienced Salesforce consultant to help supporting their client's Salesforce CRM. You will be involved in developing, testing and deployment of many key areas. You will be expected to deliver your areas of responsibility on time and in budget and should have a good overall understanding of the overall project through good relationships with all stakeholders. The contract: Fully Remote 6 months (Extension dependent on performance) £450 Inside IR35 You will be working as part of a European team so any experience with international projects would be an advantage. You will be expected to have at least a Sales cloud certification and/or CPQ developer. If you are interested please apply now or email your C.V to directly.

Senior Digital Channels Specialist/ Head of Digital Channels / Head of Digital Role Purpose As a member of the Marketing Team, the Senior Digital Specialist will be responsible for developing and delivering the digital channels strategy and technical activity to support the growth of the ecosystem, supporting revenue objectives and ultimately adoption and usage by end users. This is an exciting opportunity to help shape an emerging industry ecosystem and lead the digital presence in order to grow the ecosystem. This will focus on developing the digital channels strategy and then ensuring effective on-going management of two websites, social media and the marketing tech stack, including but not limited to the integration of CRM with all digital functionality. Key Responsibilities and Activities Define and agree the overall digital channels strategy for the organisation, determining the appropriate objectives and delivery approach for key channels such as the Standard website and brocureware website, social media, and underlying tech stack. Working with the business CRM team, support the configuration of the CRM system to support all marketing communications and engagement activity. Collaborate with the Creative Content Specialist to drive the content roadmap for the website and other digital channels (working with the broader marketing and internal teams) in order to drive digital engagement with the ecosystem. Maintain and develop other digital channels such as the social media presence (working with the social media specialist) Ensure the right ongoing operating model including the selection and management of third party agencies to support key areas of delivery and management including website development and management, technical support, SEO, channel analytics, UTM, UX and design etc. Work with the broader team to ensure key initiatives are supported and effectively delivered through the digital channels. Work with the wider Marketing and Engagement Team to deliver acquisition, conversion and retention plans through multi-channel digital campaigns and maximising the use of paid social and SEO strategies. Experience and knowledge At least 5 years' experience in digital channel strategy and management Knowledge of PSD2, open banking and payments landscape A good understanding and engagement with FinTechs, Banks and Payment Providers Demonstrable experience of working with external companies in the development and delivery of digital channels Previous experience of configuring and implementing CRM systems to support engagement strategy Demonstrable experience of building and delivering digital products Demonstrable experience in digital lead generation campaigns Skill Set Comfortable with UX, data analysis and UTM parameters Creative, proactive and customer centric A team player capable of influencing senior stakeholders with strong opinions Technology generalist with ability to understand & influence day to day discussions around Wordpress, hosting infrastructure, user access management Please reach out for more information about this awesome opportunity.

Technical Support Analyst Location: Birchwood, WA3 7QZ Salary: £23,000 - £25,000 per annum Contract: Permanent, Full Time We are Kloud9 and we are recruiting! We are looking for a Technical Support Analyst to join our friendly team at our Birchwood office. We will provide you with all the tools, training and systems you need to be able to provide first class customer service to our clients. We have created a working environment where you can be yourself and make a real contribution to how the support team and wider business functions operate on a day-to-day basis. One of our goals is to outshine the competition and you will play a major part in helping us to achieve this. Key Responsibilities: • Acting as the escalation point for 1st line support • Diagnosing and resolving faults • Escalating faults to 3rd line teams • Logging all faults / enquiries on our internal CRM • Liaising with 3rd party suppliers and internal departments to get faults resolved within agreed SLA's • Placing orders on 3rd party portals • Keeping customers informed of order progress • Helping with Internal projects Technical Support - What we need from you: We are looking for someone who can display a 'can do attitude' and won't be afraid of wearing multiple hats and going above and beyond for our customers. You should have a detailed understanding of how fibre networks work and have demonstratable knowledge of supporting both residential and business customers. We need someone who stays calm under pressure and isn't afraid of pushing themselves. In addition to this you will: • Have a good understanding of TCP / IP protocols • Have at least 12 months experience working in a help desk environment • Have previous experience of configuration, administration and management of network services, eg VPN, Radius, IP address allocation planning • Have the ability to plan and deploy large scale IT projects • Demonstrate experience of being a team player • Have previous experience working towards / exceeding weekly and monthly department KPI's Desirables: • Experience of Sonar • Experience of supporting Voip • Experience with Mikrotic • Experience with RIPE • UK Driving Licence Benefits: • Company pension scheme • 20 days annual leave plus Bank Holidays If you feel you have the relevant skills and experience to be successful within this role, click 'APPLY' today, forwarding a recent copy of your CV for consideration in the first instance. It would be great if you had experience in the following: Customer Service, CSA, Technical, Technical Support, 1st Line Support, IT, IT Engineering, IT Support, Telecoms, Telecommunication, Network, Networking, TCP, IP, VPN No agencies please!

My client is a global consultancy , They have an integrated Marketing Division and are looking for an experienced Digital / CRM Project Manager. The Integrated Marketing Group leads the way in customer management by helping clients acquire, develop and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Their work is underpinned by high quality consumer and market data and leading-edge technology. Their core business activities are detailed below: Strategy & consulting Consumer data Analytics and insight Marketing systems design, build and integration Provision of hosted customer management services Multi-channel campaign execution What you'll be doing About the job: They are currently looking to bring on a talented Project Manager to join their award-winning team. The Project Manager role primarily works closely with colleagues in the PMO team as well as the Head of Operations and IMG's Customer Engagement, Consulting and Marketing Technology teams. The ideal candidate will have experience in a similar role ideally within a CRM or Digital environment. Previous client facing experience with knowledge of how fast paced agencies operate, will help the candidate hit the ground running in this role. They are looking for a candidate who can effectively communicate to stakeholders at all levels, and who, where required, can help translate technical speak to non-technical people. Bringing a good understanding of project management principles, from project delivery planning to risk management and budget control, alongside a pragmatic mindset, will help the candidate thrive in this role. The Project Manager will get the opportunity to work across a mix of sectors, with many different people across the business and lovely clients to deliver exciting projects. We are looking for a go-getter and someone passionate about all facets of delivery. The wider IMG team will share their knowledge and experience to act as a strong support network and help facilitate getting this position up and running, as well as assisting with career development and support. Responsibilities: Accepting, interpreting and querying Client briefs Defining SOWs that will detail scope, assumptions and effort of the deliverables, along with timelines Creating detailed project plans and project documentation (status reports, budget drawdown reports, etc.); clearly and regularly communicating these to your clients Being the primary contact for your clients on a day-to-day basis Planning and securing resources required to deliver your plan Skills and experience: Strong communication skills and ability to effectively manage Client Proactive individual who has a solution-focused mindset Passionate about delivering quality work for your clients Detail orientated Good understanding of marketing technology and CRM Interest in data and insight Commercial management including revenue forecasting experience ideal

An exciting opportunity has arisen for a mid-level Front End Web Developer to join an established tech-driven provider of fulfilment services to online retailers. This is a genuine opportunity to work within an expanding product marketing team within the Head Office global team. You will be involved in exciting website design and delivery. The majority of your time will be spent coding marketing assets, web pages, and websites - using HTML, CSS, and JavaScript. All of this is done on HubSpot's growing CMS. The unique technology is what sets this role apart from others. As our client has benefitted from the significant annual investment of circa £1.5m into research, their development team are constantly testing and prototyping new platform features to maintain an advantage. You will have the flexibility to work from home if desired. As the Front- End Web Developer, your responsibilities will include: You will be working closely with the Creative Brand Manager to implement and seamless customer journey through the website and into our platform, keeping in mind the website's CRO and the sales process that is managed in the CRM in Hubspot. You will also be expected to be making constant improvements and innovations on all our websites (5 in total) to keep us ahead of the game and to give the user experience. To work alongside the Creative Brand Manager on all brand campaigns creating supporting seamless landing pages and core website changes and new pages. You must be able to develop all websites with neat, explained code. And always perform regular website tests and checks - Performance, page speed, accessibility, SEO, console errors etc. You will be expected to work alongside the rest of the marketing team on strategic campaigns with great ideation and input. We expect you to work seamlessly within the team, but also capable of owning a task or brief and working independently to targets. We will expect you to learn new skills and be encouraged to progress in your career path. Personal development is supported and expected. You will need to ensure brand consistency throughout all projects. You will be expected to work to tight deadlines and project manager your area of work that will be set from the Creative Brand Manager with regular communication and updates. To stay up to date with industry developments and tools. We are looking for an experienced Web Developer who has the following skills and experiences: 2 years of experience in a front-end dev role building websites. To be eager and willing to learn since this role is an excellent opportunity to strengthen your skillset and develop your career path. We are seeking a strong working knowledge of using CMS, HTML, CSS, and some JavaScript. Experience with working on multiple briefs at once. Understanding how to analyse the website to justify the ROI. Enthusiastic, fierce, and innovating dev who is not afraid to try something new or speak up with an opinion or idea. You must have the ability to work in a fast-paced environment, balance several different projects at a time, and work to tight deadlines without feeling stressed. It's important that you can use their initiative and work to a high standard with exceptional attention to detail. Willingness and a passion to learn new skills is a must. Must have great time management and organisational skills. The following skills would be advantageous (but not essential) API knowledge Animation skills This is an exceptionally exciting time in the company with VC investment and huge growth plans and extensive global growth that will offer you a career path and personal development. To apply for this role as the Front-end Web Developer, please click apply online and upload an updated copy of your CV.

(Talent acquisition/Recruitment) Department: Talent Team Reporting to: Senior Talent Lead / Head of Talent WE ARE SPARTA GLOBAL Sparta Global is a leading provider of technology consulting services providing cross-functional teams to power short-term and long-term projects with relevant skills -within government and private sector organisations; fintech, media, insurance, retail, legal, travel, property, technology, start-ups -for over a hundred organisations within the UK. We invest in recruiting high-calibre graduates and build them into high-performing consultants through our intensive training Academies within our nationwide Sparta Global Program, before placing them with our clients including ASOS, NHS, Channel 4, Three Mobile, RBS, Shell and many more. Areas we train in include but are not limited to; Software Engineering/Development, Software Testing, Test Automation, SDET, DevOps, Cyber Security, Data Engineering, Business Analysis. THE TALENT TEAM Key to our success and there to support our ambitious growth plans of the business is the Talent function. The team is headed by the Head of Talent and supported by Senior Talent Leads and Coordinators and work in a 180-recruitment environment, focusing purely on candidate management. The team is responsible for managing incoming applications, resourcing and headhunting, assessments, interviewing, offer management, onboarding and university engagement and companywide events. As a Talent Representative, you work to attract the best talent for the Academy, advising applicants and assessing their suitability for our program, while cultivating and supporting them throughout the process and providing exceptional customer experience. YOUR RESPONSIBILTIES Daily management of the CRM (salesforce) to manage incoming applications and complete administrative tasks on applicant files Resourcing and headhunting candidates using Job boards Recruitment marketing and attraction/branding events Using LinkedIn to increase brand awareness and source Providing an exceptional customer/candidate experience Using MS Teams and Outlook daily to collaborate Contributing to documentation and collateral for the team Building relationships with candidates and managing a pipeline Contacting contacts by both phone and email to pre-screen Assessing Psychometric and Technical tests results Booking in interviews and preparing candidates Interviewing, assessing, and coaching Sending out and managing offers and contract queries Objection handling, compelling and cultivation of candidates Contributing to team huddles and meetings Working towards weekly and monthly personal and team targets Supporting company events and university initiatives Reporting on numbers, pipeline, and commitments WHAT WE ARE LOOKING FOR Professionalism Confidence Resilience Adaptability A robust work ethic Organisation and time management skills Strong verbal/written communication skills The capacity to work independently as well as within a team The ability to work and learn in a fast-paced environment A keen interest in Technology and curiosity to learn and grow WHAT WE CAN OFFER YOU A competitive starting salary Uncapped commission and earning potential Progression and promotion opportunity 21 days annual leave plus bank holidays Yearly personal development budget Work from home options Pension and health care On-site parking City centre location Why work for us? We take time and care to develop your abilities and confidence, your success is our success - together we make other businesses stronger. We have great partners: What's really great about having a career in tech is that is transcends all industries, and as such we partner with businesses across all sectors - central government, leading consultancies, charities, the UKs largest mobile network operators, the world's leading music and podcast streaming platform, popular insurance groups, banks... the list goes on. We're super inclusive: We like to be thought of as ED&I champions - To help illustrate the wonderful culture we maintain here at Sparta; we have won a host of awards and been finalists for many more: Booking.com - Employer of the Year Award Computing - Women in IT Excellence Award 2019 Women in Tech - Best Tech Employer Awards Women in Tech - Diversity and Inclusion Rising Star of the Year Award

Senior Application Support - £50,000 - £60,000 - Fully remote with occasional travel to Birmingham We are recruiting for a Senior Application Support Engineer to join a rapidly expanding business based in Birmingham. The role will be fully remote with occasional travel to the office when needed for meetings. You will be responsible for being a point of escalation for the applications team across a wide range of products, from bespoke to Microsoft Dynamics. This will include Powerapps, Azure, Dynamics CRM, PMS and many more. The ideal candidate will have a strong technical background with the ability to pick up any new software. We do not need a specialist in one area, we need someone who is capable of mastering many. Requires experience: Senior experience in an Applications Support Function. 2 / 3rd Line Support against Dynamics CRM. 2/3rd Line Support against Azure Datafactory. Design & Build of Microsoft PowerApps & Automate Processes. Development Experience with code (preferably Python). ITIL Awareness. Aware of DevOps & Agile delivery methods. If you have the required experience and would like to find out more, please apply here. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Title: Technical Architect - Django, React Day Rate: up to £750 per day (inside IR35) Location: Remote Contract Length: 6 months initial Send your CV to: SC Clearance: BPSS - willing to undergo SC Clearance review Technical Architect - We are actively seeking two strong Technical Architects to join a leading government body for an initial 6 months. As the Technical Architect you will be working to on a variety of projects on a Django/React platform. The Technical Architect will need strong experience with full stack web application development using Python, Django, REST APIs, Frontend languages such as React. The Technical Architect will be hands on, directly resolving technical issues and spiking technology solutions during evaluation. This is an excellent opportunity to work on an exciting project. Key Skills for the Technical Architect: Strong Python, Django and React experience. Able to bridge the gap between the technical and non-technical teams. Able to be hands on, directly resolving technical issues and spiking technology solutions during evaluation. CRM experience - Salesforce or MS Dynamics is ideal. Excellent communication skills are vital. If you feel like you match the above and you would like to discuss the position further, then please apply below with an up to date CV.

Software Developer £39,000 - £48,000 dependent on experience My client based in London is looking for a Software Developer, with experience in Salesforce. Requirements: * Experience with Microsoft Windows Server infrastructure * Experience with Microsoft SQL Server or similar * Experience with Cloud-based implementation and integration * Experience with C#, Java or VB.Net, Rest API * Experience with Microsoft PowerApps / Low-code App development * Experience with hands-on design and development of a CRM application * A First Class Degree / equivalent experience in an IT-related area * Experience with Enterprise Integration Solutions and Web API development * Experience in producing training materials and user guides, technical documentation, and process documentation * Strong written and verbal communication skills Desirables: * Experience with Salesforce * Experience using waterfall and agile methods If you have solid experience with the skill set above and the role looks like a great fit, please send your updated CV to and call me on to discuss your application in further detail. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP Are you an established Head of Software Development (or a Development Manager looking to step up into a "Head of" role) who wants the stability of a large corporate but the dynamism, excitement and potential for equity in the business of start-ups/scale-ups - not to mention the potential to partner with the likes of Google? Would you like the opportunity to oversee Software Engineering for a heavily entrepreneurial business that puts tech front and centre of everything they do, with huge financial backing overseeing 5 independent Dev teams spread across the UK? If your answer to the above is "yes", then this could be the perfect opportunity for you! My client are looking to recruit a Head of Software Engineering to come in and oversee 5 separate development teams in separate smaller companies (mainly start-ups or scale-ups they have acquired) across their group. The company have massive financial backing and are extremely entrepreneurial so look to support businesses they believe in by funding them, supporting them and improving practices and technologies, but ultimately allowing them to retain their own vision and relative autonomy. As such the teams work with a wide variety of technologies and languages and are at varying levels of maturity in their practices and processes. This role is a brand-new position where you will look to improve the standards, practices and processes across these teams looking at Agile practices, coding standards, CI/CD/DevOps etc. For the main part you will initially be improving these standards to make the product roadmaps of each of these entities a reality to the best possible standards at the right pace, but there is absolutely the opportunity to be entrepreneurial and come up with your own ideas and products and bring these to life. The individual businesses cover a wide rang of product lines ranging from an intelligent CRM system with built-in workflows to manage, direct and automate inbound & outbound calls ( they are in talks with Google to partner on this ); Telematics Data Processing systems built for automotive purposes but with potential medical applications; Pricing analysis platforms and one is more of a Digital Agency building websites for clients - so there really is the potential for a huge variety of market exposure. You will be rewarded for your efforts with a salary of between £80,000 - £100,000 (potentially negotiable beyond this for the right person) as well as the real potential of equity in some of the businesses as well! You will be mainly home-based with the requirement to be on one of their sites roughly once a week, sometimes less , though the main location will be Cheltenham , so the closer to this the better. Because the teams you will be working with are spread across various locations around England, travel will be an essential part of this role, but they will cover the cost of any travel or accommodation . Essential Skillset/Experience - Strong commercial experience working as a Head of Software Development/Head of Software Engineering or very strong experience as a Software Development Manager - Technical Credibility - you must come from a hands-on Dev background previously and be confident in having high-level architectural discussions - Agile/Scrum experience is essential (qualifications in this would be desirable too) - Coding Standards - Secure Code Practices - Continuous Integration (CI)/Continuous Delivery/Continuous Deployment (CD)/DevOps practices - Excellent Stakeholder Management & Leadership skills Desirable Skillset/Experience - Cloud experience (Azure/AWS/GCP) - Current hands-on programming capability could be helpful: C#/PHP/JavaScript/Node/React/Java/React Native If you meet the above requirements and would like to find out more about this, please apply with an up-to-date CV ASAP as they are looking to move very quickly on this opportunity. Head of Software Development - POTENTIAL EQUITY: Agile/Scrum, Secure Coding Practices, Continuous Integration/Continuous Deployment/Continuous Delivery CI/CD, DevOps, Cloud, AWS/Azure/GCP

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral. Reporting to the Performance Analytics manager we are looking for a skilled analyst who will be responsible for the assessment of commercial performance of the business, providing analytical support for business decisions, data insights and the day to day KPI and P&L monitoring. The ideal candidate will have experience within data driven analytics, exposure to different key stakeholders across the business, a strong mathematical background, good communication skills, a real team player and excellent presentation skills. This is a highly dynamic role, which gives you great exposure to various data sources and challenges to understand the numbers and analyse behavioural trends. Your responsibilities: Monitor KPI trends daily, providing key stakeholders with insights into trends and risk areas Proactively suggest improvements and changes that will improve KPI Performance Manage the P&L budget process, ensuring EBITDA targets are met Work with the CRM, VIP & Games department, as well as Regional Managers to understand strategic plans and key growth opportunities Provide analysis NOT Data! You need to be able to interpret the findings concisely that is easy to digest for all stakeholders Provide timely and accurate monthly reporting of KPIs Provide support for the development of predictive models, customer segmentation studies, and reports Identify, recommend, and implement quality and efficiency improvements to the analytics processes. Understand performance and explain the story behind the numbers Prepare data sets for the analysis by querying multiple data sources Drive continuous improvement in the tools and techniques used for analysis Identify opportunities to improve business/marketing performance Manage Snr. Stakeholder Expectations Use abstract thinking and problem-solving skills to identify business opportunities and pinpoint problems Answer business questions using data and analytic techniques, providing fact-based responses Essential: Extensive experience in a data analytics role, Commercial background on P&L level Degree in science, economics, mathematics, computer science, or statistics Ability to transform complex facts and figures into plain English that can be easily understood, coupled with exceptional presentation skills Exceptional data wrangling skills dealing with complex datasets to combine and automate the analytics workflow Strong Knowledge of SQL Proficiency in Python, R or equivalent Experience in reporting tools Tableau / Microstrategy or similar Excellent understanding of KPIs, business processes and data context.