133 CRM jobs

Contractor Recruitment - Job Advert Job Title Test Analyst Location Belfast Competitive Salary & Benefits £160 - £180 P/D Test Analyst opportunity with Capita About the role We are looking for a Test Analyst to provide project based support on a new HR system implementation for a large client. About Capita | HR Solutions We work collaboratively to create insight and feedback and together we optimise HR functions to get the best out of people. From simple transactional services through to organisational transformation, we use flexible approaches to maximise the performance of HR functions to drive greater efficiencies for businesses. What you will do: * Produce test plans, test specifications and test scripts * Produce test documentation and entry/exit criteria * Lead the review cycles for all test documentation * Execute test scripts against the test execution plan to carry out the end to end process and system testing activities * Record and track test issues / defects Your experience will include: Essential: * Experience/high level knowledge of formal testing methodology, procedures and tools * Ability to understand system business requirements and translate into test cases * Understanding of data creation and manipulation for testing * Experience/high level knowledge of testing at various stages within the testing lifecycle * Experience/knowledge of Contact Centre, Resourcing, HR Services and Payroll operations * Experience of relationship building and client management * Experience of and comfortable with working within high pressure, high volume environments * Effective verbal and written communication skills * IT literate to include MS Office * Strong organisational and administrative skills Desirable: * Experience of integrated HR systems, including Customer Interaction Management Systems, workflow and knowledge management systems. * Knowledge of the classic software development lifecycle * Experience of HCM Success Factors, Oracle, Peoplesoft, Microsoft Dynamics CRM systems * Experience/knowledge of project management methodologies What's in it for you? At Capita, we understand what it is like to work as a Contractor and do everything we can to make it a simple process for you - this includes a dedicated On-Boarding and Extension teams and access to a web based timesheet portal allowing you to submit your timesheets wherever you are. And of course there are plenty of opportunities available throughout Capita. What we hope you will do next Help us find out more about you by completing our short application process - click apply now. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Listen | Create | Deliver Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us

Account Manager - City Centre London I have an exciting Account Manager role for a well-known Software House in City Centre of London. The Account Manager is specifically tailored to the company's business needs and will be an integral part of the team. You will be responsible for not only project implementation but managing, administering and supporting business critical application software. The role will be client facing and will involve someone with software implementation experience including management from initiation to 'go-live'. Key Responsibilities: * Provide technical application software support for key customers will be down to the project manager to train, show customers as well as deal with technical issues (this role require an element of helpdesk management as well as project management) * Manage the implementation process for new installations and upgrades and communicate with clients and technical teams * Monitor and report progress * Investigate and resolve user application software issues * Escalate to development team/programming team as required * Remote and face to face application software training to customers Experience and Skills: * 2+ Years Experience * Experience working within the publishing (magazine) or exhibitions industries (ideally) * Good communication, customer service skills and presentation * Able/ or past experience of provide application software training to groups including sales people/ CRM * Experience working with a B2B application software supplier * Experience working with a CRM or a order processing system * Proven experience of software implementation experience including project management from initiation to 'go live' stage. Premier are acting as an employment agency

Junior Product Owner – Junior Product Manager Key Skills: Product Owner, Product Manager, Agile, Prince2, CRM, Java, C#, SQL Are you a Product Owner or Product Manager? This is a Product Owner/Product Manager position within one of the most exciting marketing technology companies in the UK. This company is a leader in the marketing technology sector with a history of success and huge potential for further growth. A Product Owner/Product Manager is needed to build CRM integration products at the forefront of the industry. The company are looking for enthusiastic, technically minded candidates with huge aspirations to join their already outstanding team. The ideal candidate will have the majority of the following attributes: - 2+ years of experience as a Product Owner/Product Manager delivering software products - A background in software development or a technically focussed role - In depth knowledge of Agile methodologies - A strong academic background The company prides itself not only on its technical aspects and the level of service it provides, but on its culture as well. The company actively encourages a positive and vibrant working environment where you will be working with some of the top minds in the country providing you with exponential potential for learning and career growth. If you read this and are interested in working as a Product Owner/Product Manager in one of the top technology houses in the sector, please apply! Key Skills: Product Owner, Product Manager, Agile, Prince2, CRM, Java, C#, SQL

Head of IT – Leading Charity Poole, Dorset Competitive Salary Based on Experience Plus Excellent Benefits The RNLI is a charity that has been saving lives at sea for over 190 years. We know there’s still more we can do and the organisation is focused on reducing drowning in UK and Irish waters by a further 50%. We need to ensure we are attracting and recruiting the best people to help us achieve this, not only in the skills they bring to the organisation, but also in the values and behaviours they uphold and demonstrate. This is a fantastic opportunity for an IT expert with strategic IT management experience and a deep understanding of IT operations and issues to take on a fresh challenge with one of the UK’s leading charities. You will have the chance to add RNLI to your portfolio and stand at the forefront of our IT systems as well as playing a vital leadership and strategic role in our organisation. If you feel you are up to this challenge and can help drive our technology forwards, apply today. As the Head of IT, you’ll lead the implementation of our IT strategy, focusing on bringing together and managing information through technology. With any large and complex organisation, our operations and aspirations are underpinned by technology and we have an ambitious Business Systems Modernisation Programme that is set to come online in 2017. Part of this programme involves the development of new key ERP, CRM and WCMS systems. You will lead the support and ongoing development of these systems, as well as protecting charity data and information. You will also lead the IT Team, taking accountability for meeting strategic objectives, delivering consistent IT services and managing resources, suppliers and risks. As a senior, strategic member of our team, you will represent the RNLI and the IT Team at internal and external forums and will act as a business partner, providing guidance, leadership and direction on all IT matters. Interested? If so, you will need to: - Be an IT subject matter expert - Have senior strategic management and/or executive experience in the leading and development of an information management function - Have clear and successful leadership experience of complex change management programmes, particularly in the field of IT - Possess a good understanding of ITIL approaches and experience in the use of project frameworks, ideally coupled with a project qualification - A degree level qualification (or equivalent) in business management Inspirational and influential, as the Head of IT, you’ll need to be a motivated and enthusiastic leader, a great collaborator and a strong communicator. You’ll need deep expertise, a can-do attitude and superb negotiation skills. To apply for the role of Head of IT, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Additional Keywords: Head of IT, Senior IT Manager, Head of Computing, Head of IT Operations, Head of IT Services, Head of Technology, Senior IT Engineer, Senior IT Consultant

Software Developer Location: Bury St Edmunds Reports to: Development Team Leader Purpose of Job: The implementation of web-based enterprise applications based predominantly on the Microsoft technology stack, utilising industry best practices such as TDD, BDD, or pair programming to ensure high quality products are developed within agreed timescales. Key Result Areas: * Development of features within enterprise web-based applications utilising the appropriate technology, predominately C# and Microsoft Dynamics CRM, but also including SQL, SSRS, RubyScript, AngularJS, etc.; * Participate in development ceremonies; planning, estimation, design, retrospectives, and reviews; * Work within the development goverance framework including, but not limited to, adherence to Coding Guidelines, UI guides, automated testing, and code reviews; * Ensure development skills are kept up to date and maintain awareness of new developments in the software industry. Qualifications and Knowledge * Working knowledge of developing enterprise web based applications; * Working knowledge of C# and at least one other technology used within CCRS ASD - Microsoft Dynamics CRM, SSRS, RubyScript, WCF, AngularJS, etc. * Basic understanding of writing testable software - unit test, integration tests, TDD, BDD etc.; * Basic knowledge of version control methods and software such as Team Foundation Server; * Knowledge of design patterns (such as MVVM), MEF, Reactive Extensions and Windows Workflow desirable. Skills and Experience * Excellent written and oral communications skills are essential. * Experience of commercial software development environments; * Data modelling using appropriate tools; * Experience of producing design artefacts and relating ideas / information to other team members and non-technical people; * Experience of writing and implementing automated test. Personal Attributes * Passionate about software development technologies, languages, and methodologies; * Engages with the wider developer community; * Self-motivated and self-disciplined; able to manage own time, prioritise requirements and multi-task; * Ability to adapt to different software development methodologies adopted by different teams; * Clear, concise and articulate presentation; * A logical but creative thinker with the ability to interpret this into practical solutions. Working Conditions This role is based at the Company's office in Bury St Edmunds although a high degree of flexibility will be required. You will be expected to work your contracted hours plus any additional time as required to support business needs, this may include periods outside of the contracted hours and at customer locations. You will also be required to participate in an out of hours 3rd line support rota. Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us

PHP Web Developer Southsea, Portsmouth £30,000 - £35,000 LAMP, OOP, PHP5+, MySQL, HTML, CSS, JavaScript Boostrap Working on behalf of a well-established and successful financial loan services company you will play a key role in the development and support of their back end websites, CRM systems and project pipeline. You will be comfortable using the LAMP development stack as well as front end technologies HTML, CSS and JavaScript Boostrap. You should be enthused by new technology and keen to explore new methods, tech and tools to keep the products evolving. The ideal candidate will have around 2 - 3 years commercial experience in OO PHP development, be passionate about PHP and web related tech and have a good understanding of MySQL. Technical Requirements Essential - PHP 5.6 (OO) - MySQL - Apache - Linux OS - HTML, CSS - JavaScript - JQuery - Bootstrap Desirable - Node.js The company has lots of potential for growth creating an excellent environment for career development opportunities and growing responsibilities. You will be working in a team of highly talented web developers utilising the very latest release in front and back end development To be considered for this position please send your CV or call (Apply online only)

This is an exciting opportunity to join one of the UK's leading providers of quality public transport as a CRM Project Manager, based at their offices in London on a 9 month Fixed-Term contract. They are a very successful public transport franchise operator, providing services for commuters, airport users, business and leisure travellers in south London, between central London and the South coast, through East and West Sussex, Surrey and parts of Kent and Hampshire. Job Title - CRM Project Manager Location - Westminster Salary - £42k - £50k dependent upon experience Job Type - 9 Month (FTC) As the CRM Project Manager, your role will manage the CRM Development lifecycle, and assist in managing the ITT. Key responsibilities: - Co-ordinate project team members and ensure that they complete tasks on time. - Understand the requirements, objectives and goals of the project. - Understand the dependencies of individual tasks within the overall project plan. - Schedule meetings and update calls. - Create, manage and update the plan which has tasks, owners and responsibilities. - Regular reporting on project progress. - Work with new vendor to ensure smooth implementation of the project. - Co-ordinating supplier relationship with outgoing ESP and new vendor. Essential knowledge and experience: * Computer literate with working knowledge of a variety of project management packages. * Monitoring and management of project planning activities. * Reporting of actuals v budgets for project costs and business benefits on a periodic basis. * High degree of accuracy. * Ability to write project status reports and project documentation. * Ability to work to deadlines, prioritise own workload and work under pressure. Candidates must hold a degree or equivalent level qualification, and hold the Prince2 Foundation qualification. Candidates must also have proven experience as a Project Manager, delivering multiple CRM development projects, and ideally working in the UK public transport sector. You must have ability to write project status reports and project documentation, be able to multi-task and work to deadlines. The Project Manager will need to be flexible in their approach and working hours. Grad Central is a new service aimed at matching the best graduates with companies across the West Midlands and is acting as an Employment Agency in relation to this vacancy. If you have not previously registered on the Grad Central website, by applying for this role you agree to be automatically added to our database of job seekers. You will be issued with log-in details to your own Grad Central account where you can update your profile with your job preferences, set up job alerts and access our bank of helpful job hunting information. If you do not wish us to hold onto your details you can delete your profile from our database by logging in and following the relevant options. We do not pass on any information to third parties. Please refer to our website for our full terms and conditions

This role is for a Senior Business Intelligence Consultant – Microsoft, BI, SQL 2008/2012/2014/2016 The successful Senior Business Intelligence Consultant will have the chance to join our award-winning Microsoft Gold Partner consultancy. This role has great career progression, pay and benefits and the chance to work with cutting-edge BI solutions. At IMGROUP the Senior Business Intelligence Consultant will use their knowledge of SQL and related technologies to understand a client’s business problem, architect viable solutions and guide the implementation of those solutions within the client’s environments which are mainly large blue-chip FTSE (Apply online only) clients. Responsibilities Client environments will vary in size, industry sector and working arrangements, so the scope of each project will vary. Flexibility of approach is required in carrying out responsibilities, including: • Devising and delivering appropriate BI and SQL architectures and technical solutions to meet client and IMGROUP requirements. • Acting in a Senior Consultant role with the client, providing liaison, ongoing communication, managing client expectations and dealing with client issues • Supporting business development and pre-sales activities including proposal writing • Playing the Technical Design Authority role • Scoping projects and establishing commercial parameters based on project estimates and plans • Liaising with client senior management and establishing corporate BI Strategies Qualifications and Skills • Microsoft Certified Professional – premium level preferred, i.e. MCITP, MCDBA, MCSD • Essential experience of the following specific technologies: • Microsoft SQL Server 2008/2012/2014/2016: o Analysis Services o Relational Database o Integration Services o Reporting Services o Data Mining • Microsoft PowerBI • Experience in the following is also desirable, but not essential: o Microsoft SharePoint o Microsoft Dynamics Client Relationship Management (CRM) o Microsoft .NET development in C# o BI/DW in the Cloud o Big Data Analytics reporting solutions o Other enterprise Relational database technologies, e.g. Oracle, DB2, Ingres, Informix, Sybase etc o Other Multi-Dimensional OLAP database technologies, e.g. Hyperion, Applix TM1 , Oracle Express, Holos, Cognos PowerPlay Transformer Cubes etc o Other Data Warehousing and ETL Tools, e.g. Ab Initio, Microstrategy, Kalido, Informatica, Business Objects Data Integrator etc o Other Analytical and Reporting tools, e.g. Microsoft Office/Excel, Panorama NovaView, Temtec, Cognos PowerPlay, Cognos ReportNet, Business Objects • Experience of Corporate ERP and Accounting systems, e.g. SAP, Siebel, JDE, SUN Accounts etc This is a great chance for an experienced Senior Consultant to use their knowledge of Microsoft BI and SQL 2008/2012/214/2016 and to move into an award-winning consultancy. Please apply today

Ecommerce Business Analyst (agile essential)– Broadcasting TV Channel - Middlesex Ref: EH45993 Salary: £35,000 - £45,000 + Excellent career progression Our client is an esteemed Broadcasting TV Channel who is part of a massive international Retail Group, based at their Middlesex Offices. This team is now seeking a talented Ecommerce Business Analyst professional to work on a number of projects relating to their Broadcasting side of the business, who is used to working in Agile Methodologies to liaise extensively with external and internal business users. Working on (url removed) / MS SQL and with stakeholders. You will be highly analytical and enjoy working on a diverse range of Business Analyst projects across the entire Broadcasting business areas. Ecommerce Business Analyst Essentials: - Must have advanced proven Business Analyst experience of working in Agile environment. - Knowledge & experience of at least one technology platforms like .NET / MS SQL is required. - Must have experience working on eCommerce projects and CRM tools - Business Analysis certified - Ability to carry out QA, UAT, and UI testing. - Rolling out an enterprise wide Customer order management system (Siebel) - Business analysis working knowledge of requirement documentation, development interaction and ability to elaborate on the need of business case and benefit realisation. - Full requirements gathering and ‘As-Is` & ‘To-Be` documentation - Must have proven experience of direct interaction with managers on business side. - Advanced technical skills, including working with payment gateways and / or data feeds. - Knowledge & experience of at least one technology platforms like .NET / MS SQL is required. - Knowledge of technology platforms like Demandware / IBM EMM would be an added advantage As the Ecommerce Business Analyst you will have experience working on technology platforms such as (url removed) and / or MS SQL and in-house system experience similar to CRM / ECOM. You will have the ability to carry out QA, UAT, and UI testing. The Ecommerce Business Analyst will provide strong Sales Support to external and internal business users. Strong use of the Microsoft Office application Excel. This is both a varied and interesting Ecommerce Business Analyst career opportunity and our client is seeking someone who is not afraid to embrace change and is hungry to work in a fast paced environment where project work (Agile Methodologies) is common place and challenges are on-going. If you feel you have the above Ecommerce Business Analyst skills and drive to fill this exceptional Broadcasting TV role, then apply NOW! Send your CV today to Emily at Maiday Recruitment! Email: emily@maidayrecruit .co.uk Telephone: (Apply online only)

About us Severn Trent Water is the world’s fourth largest privately owned water company, listed on the FTSE 100 and serving 8 million customers. We care about what we do and how we do it. Always looking for improvements, we want to be known as the UK’s best water business. To achieve it we need can-do people who want to develop their skills as fast as we progress our business. About the role To Programme Manage Severn Trent’s Customer Contact Effectiveness Programme, which includes a number of projects with a potential budget up to £20 million. Manage appropriate governance of programmes with rigour and adherence to Severn Trent’s change and programme methodologies, ensuring accountability and responsibility are formally agreed and recognised. The Programme Manager will provide appropriate challenges, best practice knowledge and innovation in respect of delivering a world class CRM solution, enabling a single view of the customer across multiple channels (phone, mobile, web and mail) About you We are seeking an experienced Programme Manager who has previously ran, owned and overseen projects of around £20million. As the Programme Manager you will be responsible for the management and delivery of major transformational programme therefore you will have a proven track record and experience of delivering complex projects from initiation through to completion and experience of identifying/implementing continuous improvement initiatives. You will ensure delivery of new functionality and business change to appropriate levels of quality on time and within budget. You will be accountable for quality assurance on the overall integrity of the programme – standards applied and delivery of effective business change. This includes ensuring post go live performance and service levels have clear management and monitoring processes in place to ensure full business continuity You will be highly customer focused with commercial experience in shaping and delivering programmes to have positive impact on customer journeys. Ability to translate business objectives and requirements into viable deliverables encompassing specifications for systems change, process mapping and organisational design. And experience of producing business cases (including financial models) and be able to monitor financial information via SAP. Apply Join a vital business and influence the future of our water. In return, our excellent benefits packages includes a bonus worth up to 20% of your annual salary, 31 days’ holiday, a generous car allowance, a contributory pension, life assurance, personal accident cover, family medical cover and share incentives to ensure that you benefit from the success you help to create

Integration Developer – Mule ESB/Java London £500 - £700 per day Overview My market leading consultancy client is looking to bring in Java/Mule Integration Developer to help them with the integration of their in house Greenfield SAAS platform and Mule ESB. They Looking for a Java/Mule ESB integration specialist to become an integral part of their team. In this role you will build the integrations between the various systems that the SAAS platform needs to integrate with, this will include client specific interfaces as well as systems that are internal to the SAAS platform itself. Role and Responsibilities * Working as part of the integration delivery team to implement an amazing integration solution in Mule * Developing automated testing using a Test Driven Development approach * Work in a very Agile innovative team Skills * Extensive Mule experience * Java development experience * RAML, REST, SOAP * Integration design patterns and SOA principles * Good understanding of Agile methodologies * Knowledge of Mongo, Maven, Git, CMS and CRM technologies This is a fantastic opportunity to work with one of the world leaders in professional consultancy services, if this looks like the contract for you I look forward to hearing from you soon

This role is for an experienced Business Development/Sales Executive for our Client Engagement team – Information Management Strategy, Advisory, Audits, POC, Enterprise solutions, Microsoft BI/DW/ CRM/SharePoint/.NET/O365. London, Permanent Purpose & Scope of Role IMGROUP is looking to recruit full-time services sales/client engagement professionals to both drive new business opportunities and manage existing accounts within its Business Development team. The Business Development team act as the focal point for IMGROUP’s new and existing customers. For new customers, it is expected that the Client Engagement Executive qualifies, leads and manages at all stages of the sales pipeline to ensure that the opportunity is closed. For existing customers, it is expected that the account is managed to ensure high levels of customer satisfaction and that repeat business is gained through an interactive and consultative approach to selling and by maintaining on-going value-add relationships. The business are looking for client engagement professionals that can comfortably sell across a varied suite of solutions ranging from Information Management Strategy pieces, Advisory, Audits, POC, through to Enterprise solutions consisting of a combination of MS BI/DW/ CRM/SharePoint/.NET/O365 etc. IMGROUP are in a unique position and are selling multi-technology solutions which require a number of cross practice consultants collaborating to build major enterprise solutions. We have one of the strongest multi-technology solution delivery teams across the Microsoft stack in Europe. IMGROUP are supported by Hitachi Consulting’s talented team of resources and management. Given our growth we have the full ability to provide strategic advisory services, solution delivery/design and managed services. IMGROUP have also grown outwards and upwards and are technology agnostic and able to provide Information Management expertise outside of the MS stack. Some of our largest projects have also included Oracle, SAP, Qlikview, Tableau, Ab Initio and the MicroStrategy solutions stack. Responsibilities The role includes: • Closing business for IMGROUP to the value of a minimum £1.5m to £5m per year; • Working with client companies to establish and understand the business need; • Managing IMGROUP’s commercial relationship with client customers; • Working closely with the IMGROUP team to ensure successful delivery of projects on time and on budget; • Providing advice and supporting the engagement of IMGROUP team with senior client stakeholders; • Managing client’s expectations and negotiating terms of engagement that ensures success for both parties; • Working with the client senior managers and IMGROUP senior team to ensure IMGROUP services meet client’s expectations. If you are interested in a new challenge, have a successful track record over the last few years and have the relevant experience, please apply today. If you are not interested at this time, please feel free to pass this on to any other suitable candidates within your network. IMGROUP offer competitive pay and bonuses, fantastic benefits, and a great chance to advance your career in Business Development/Sales/Client Engagement. Please apply today

Code Red Associates are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors. We are currently recruiting for a MI Reports Developer with experience of MS Dynamics CRM for an evolving social enterprise based at their London offices. The main responsibility of the role will be to drive the development of management information reports and dashboards. You will be instrumental in transforming complex data into clear and informative reports for use by internal and external stakeholders in line with business requirements. You will also advise project managers and define project reporting scopes, goals and deliverables in collaboration with senior management and stakeholders. Other duties will include reports testing, producing technical system documentation and planning and coordination of release activities as well as advising on the strategy, design and development of an architecture model for our business. Essential: • Demonstrable experience of designing, developing and implementing Microsoft reporting service reports • Experience of configuring views, charts and dashboards within MS Dynamics CRM • Proven positive stakeholder engagement skills Desirable: • MS Dynamics CRM data structures • Power BI reporting tool As an individual, you will be an excellent communicator that is adept at explaining technical concepts to non-technical colleagues. You will also be results focussed, have high standards with a focus on providing an excellent customer service. You will be adept at working effectively alone as well as part of a team, and be able to work under pressure. If this sounds like you then an excellent career opportunity with a progressive organisation that looks after their employees is on offer to the successful candidate, as well as a highly competitive benefits package. Please apply swiftly if you want take an exciting opportunity to work for a growing organisation in a supportive and friendly environment. Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job

My client have been developing bespoke systems in .Net for over 10 years, and have an established client base including a number of global companies. Due to recent success of the business and increased workload they are now looking for a C# .Net Developer to join the team. They are open to looking at people who have little commercial experience, but ideally they are looking for an experienced developer. The role will be focused on developing their product which is a managed application which helps clients to record and track various types of data. In return you will get to work in a relaxed and friendly office, closely with the Lead Developer to help improve your coding skills. Once you have established yourself with the systems, the company are happy to offer some remote working. You will be able to carve out a career path, choosing which areas you want to focus on. They are passionate about their employees self improvement, and will ensure they help support them with any skills they wish to develop. Disclaimer: By applying for this role, or any other role via DP Connect, you are consenting to your personal information being registered with iProfile please go to our website to view our privacy and cookie policy. iProfile partner with DP Connect to import and maintain clean, accurate candidate data into our CRM. For more information please visit iProfile's website

Software Developer (OOP/JAVA/C++) Location: Huntingdon, Cambridgeshire Salary: £35,000 - 45,000 As part of an ongoing expansion, an opportunity has arisen for a Web Application Developer to join a successful technology company in Huntingdon, Cambridgeshire. Reporting into the Development Manager, the key purpose of this role will be to assist in the development of mobile solutions for a financial software application, which is used by the public sector. The company are also experts in Debt Recovery Software which are cloud based. The company are currently undergoing significant growth and require a competent developer to assist with transitioning of their current cloud technology to a new performing enhancing technology. The key responsibilities of the role will include: - Develop and improve their cloud based applications - Develop their dashboard written in Cappuccino ( no previous experience necessary) - Be part of their Scrum and sprint planning process - Test & QA - Defect fixes and continuous integration That is why we are looking for a competent and hard working Cloud / Web Application Developer with a proven track record in developing web based applications in an agile environment. The skills and experience required for this position include: - A degree in Computer Science or similar - Proven experience of object orientated programming. - Passionate about writing clean and bug free code! - Able to communicate technical ideas confidently and clearly This role presents a great opportunity for a Web Application Developer to join a market leading company who are at an exciting time of growth and change. They have a stable and well established team of Developers with a great deal of knowledge in the product and market. The company offer free parking, 25 days holiday, death in service, a health plan and flexible benefits including childcare vouchers and high street discounts. Disclaimer: By applying for this role, or any other role via DP Connect, you are consenting to your personal information being registered with iProfile please go to our website to view our privacy and cookie policy. iProfile partner with DP Connect to import and maintain clean, accurate candidate data into our CRM. For more information please visit iProfile's website

Our client is a large broadcast company based out of central London. Their focus is on sports broadcasting and production. You will be working on thier existing CRM system and then helping with a large migration to Microsoft CRM Online. The work will be based around .Net and (url removed) with SQL Server. The role will be 9 months approximately at a rate of up to £450. Please apply with a CV and your day rate. Premier are acting as an employment agency

Data Scientist - Industry Leading Retailer We have a really exciting role available for a driven data scientist to be responsible for driving the value of data and in turn the commercial performance and customer user experience. Working from the office in Bradford, you will be working in a small team along with an Online manager and Insight and online specialist. Location: Bradford Salary: to £65K + Bonus! Type: Permanent Key responsibilities You will be responsible for the online teams data strategy to ensure the customer experience is improved through personalization incentives, you will also be required to shape and improve data science and CRM agenda. Your main responsibilities will lie within 4 sectors: Customer Colleague Operational Sales, Profit and Cash As such, this is a varied role which will provide the right candidate with full ownership. Person specification Experience in Google Analytics and Google Big Query is desirable, you will understand relational databases and will be a fantastic communicator able to build relationships with IT, Marketing and trading departments. You will be skilled in data analysis and modelling in Python or any other suitable tool and will be able to use data analysis to generate actionable insights and improve return on investment. Next Steps Don't hesitate to get in touch with us ASAP, this position is to start in the next couple of weeks! CONTACT N: Ashley Loofe E: T: (Apply online only) MRJ Recruitment is a niche Recruiter, challenging the norm. With offices in Manchester and London we have grown to become a trusted Recruitment partner to some of the leading names across the Retail and Digital industries since we were formed 5 years ago. For more information on MRJ and for a list of our current vacancies, please visit us today at (url removed)

CRM Administrator - Dynamics CRM A CRM Administrator is required by an innovative market leader in the field of Scientific technology. This global company work on truly cutting edge equipment and are looking to create a centre of excellence within Customer Relationship Management. Role: CRM Administrator As CRM administrator you will be responsible for: + Managing the Microsoft Dynamics CRM database and linked Distributor Portal across Sales and Marketing operations + Analyse data to identify trends and areas for improvement + Assisting with Marketing campaigns + Providing user support and training, general system administration, plus identifying and implementing system and process improvements + Day-to-day administration (of the Dynamics CRM system and Distributor Portal), customisation and data integration + Collaboration with users and management in defining, analysing and designing of new processes and systems + Providing a high level of user support and training to internal and external clients + Reporting relevant departmental Key Performance Indicators (KPIs) on monthly basis + Provide general systems administration, identifying and implementing system and process improvements Experience: As CRM Administrator you will have experience of: + Experience of Microsoft Dynamics CRM system configuration and maintenance + Proven Data Administration/ Business Analysis skills utilising the Microsoft Office Suite ie: Word, Excel + A customer focused approach to delivering excellent service and improved accuracy + Experience with providing training on a one-to-one and group basis + Understanding of data concepts and data manipulation + Good verbal and written communication skills and the ability to build rapport with both internal and external contacts

About Capgemini With 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. What the Digital Customer Experience (DCX) Practice does The Financial Services Digital Customer Experience Practice is a globally distributed 2500+ people organization, which focuses on helping our Financial Services clients deliver a superior experience to their customers, prospects and staff. In our vision customer experience bridges the gap between businesses and consumers goals, and “determine whether companies thrive and profit, or struggle and fade”. It is ultimately delivered by people, processes and digital technologies which allow for improved sales and services, sales force efficiency, reduced costs and higher speed to value. Our clients and business partners are not only Banks and Insurance companies entering in the Digital Era, they are also FinTech firms combining mobile and blockchain technologies to build future internet based financial ecosystems. We are engaged from idea origination all the way through digital strategy and system implementation and contribute the Capgemini Applied Innovation Exchange to design innovative solutions for our clients, and partner with the world leading digital transformation technology vendors, to build intelligent, adaptive, componentized IT platforms, combining new technologies with mobile front ends, business process management, customer relationship management, marketing and sales automation as well as content management. Main Purpose of Role Capgemini Financial Services requires an experienced Solution Architect, with Technical delivery and pre-sales skills in the area of Digital Transformation Services (DTS) applied to Financial Services business situations. The person will apply his/her hands-on Banking, Insurance, Capital Market industry expertise, to help our clients deliver solutions for their customers, leading to superior sales and service experience via mobile interactions, and help their staff collaborate efficiently from the front to the back office. The candidate will be able to engage with senior business and IT stakeholders and articulate designs, frameworks, and reference models to feed into strategic business and technology change solutions. He/She will be part of agile delivery teams and will drive proof of concepts, project streams or large digital transformation programmes. This role will primarily get involved in digital and mobile transformation programmes where solution architecture work is involved in leading one or several of our technology partners (Pegasystems, Salesforce, Mendix, Backbase) and technology areas (SOA, Security, CRM, EAI, DevOps, Java and Javascript frameworks). He/She will join the Global Digital Practice which focuses on customer centric transformations in the Financial Services Sector. The range of activities that the Solution Architect will get involved in includes: • Front End and Mobile application design involving user experience, responsive user interfaces and end to end integration. • Delivery of Conceptual, Logical, and Physical architecture Artefacts, and leadership of software development teams. • Definition of programme roadmaps based on business and technology prioritisation. • Selection of technical solution capabilities and frameworks to meet business needs. • Business Case and Cost Justification of the development of Informational Systems. • Presales – Providing technical input and meeting with clients to secure new business. • Responding to client RFI, RFP and ITT documents including cost estimates and follow activities to secure new business. • Building demonstrations and proof of concepts, capturing best practices from engagements, building reusable assets. • Providing architectural response to technical issues . • Support of wider Solution Architecture methodologies and template design for documents and solutions. Skills and Experience needed Person Profile: • Comprehensive experience in the Information Technology industry with recent experience of client facing Solution Architecture development of varied digital projects (e.g. Integration, Bespoke, COTS, Cloud, etc.) • A strong academic track record including the achievement of a good honours degree or equivalent • Experience of working within the consulting industry • A track record of delivering Solution Architecture designs and end user implementations • Comfortable liaising with senior client personnel to establish designs and discuss potential development strategies • Able to interpret business requirements in terms of solution architecture, solution technology and design • Excellent communication skills – interviewing, preparation and delivery of presentations and reports • Interested in and capable of expanding capabilities into varied areas of Architecture • Eager to learn and maintain his professional set of certifications. Technical and Consulting Skills (not limited to): • Hands on experience in OOAD, technical architecture definition, and working knowledge of varied frontend, middleware, and backend technologies and frameworks. • Experience of enterprise scale solution architecture delivery. • Experience in varied Applications, Data/Information, System Integration projects, and Infrastructure projects. • Experience with Agile methodology like Scrum and onshore-offshore delivery model. • Experience with client facing management role at onsite/offshore. • Experience with project estimation, planning, scheduling, risks/issues identification. • Experience in business development activities like proposal response, solution building, client presentation. • Experience of consulting led and relationship led selling a must; business winners required. • Experience in projects with offshore resources. Preferred to Have TOGAF, IAF or other recognised industry leading solution architecture certification, with 10+ years of credible Architecture & Solution Design experience Additional Information Location and travel Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles will involve periods of time away from home at short notice. We offer an excellent remuneration package to include flexible benefits and bonus dependent on the candidate's competency, skills and level of expertise. Proof of right to work in the UK In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK. Capgemini is an equal opportunities employer. Please contact us if you consider yourself to have a disability that requires an adjustment to help facilitate your application, interview or the joining process. 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IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking An excellent opportunity has arisen to work for our successful client based in Stoke on Trent, working within their IT department. The successful IT Support Graduate will have excellent communication skills and must be educated to graduate level. As this role has become available due to expansion, this is an exciting time to join this forward thinking and successful business. As the IT Support Graduate, you will be: * Dealing with various helpdesk queries regarding the internal CRM and databases used * Logging all tasks using the helpdesk tracking system * Ensuring tasks are resolved in an efficient, professional manner * Supporting in the development of the IT systems The successful IT Support Graduate will have: * Must be educated to degree level * Previous experience within a similar role would be a distinct advantage * Excellent communication skills both verbal and written. * Flexible and hardworking * Ability to learn new systems and processes * A team player, with an efficient and proactive approach. * Smart appearance and professional attitude What are we offering? * Salary £14,000 * 20 Days Holiday + Bank Holidays * Free Car Parking * Training and support provided * Great progression opportunities * Monday to Friday, 37.5 hours a week Application Process Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process. What Next? If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Sarah or Catriona. They will be more than happy to talk your through the role and answer any questions you have. IT Support Graduate - Stoke On Trent, Salary £14k, 20 Days Holiday + Bank Holidays + Free Car Parking If you have not heard back within 10 working days please assume your job application has been unsuccessful In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency

Senior Application Support Analyst SQL, Net, - £45k - £55k Surrey - Excellent Training and Coaching offered on site Application Support Analyst SQL, Net required by Europe's leading software house in Surrey. The firm have diversified their offerings massively over the last 6 months a new application analyst is required to help incorporate the number of new projects they have lined up for 2016. This role Is for someone who is looking to move up to that team lead role as you will be responsible foe a team of 3 ( no team lead experience needed full training will be given) As an senior application support analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions. Responsibilities: Provide support for the applications including its users and associated services and configurations Work as part of the service desk team providing 2nd line support of a technical nature Provide an escalation point for queries and incidents Support the smooth and timely delivery of all areas of service and support as defined by the support agreements Manage a team of 3 application support analysts SKILLS Solid proven working experience of SQL (Querying, writing scripts etc) Proven diagnosis and investigation experience within a software/IT support function Experience of programming/debugging (.net, (url removed)) Experience of application support Proven experience of managing incidents through to resolution or escalation Proven experience in supporting CRM applications This is a friendly and professional organisation that is experiencing phenomenal growth and have an impressive client base, in return for your hard work they will support your training and career development and ensure you get the right opportunities This opportunity really is unique and will not be around for long so please, send your CV along with a cover note explaining why you think this is the role for you For a brief chat surrounding the opportunity, please call Victoria directly on (Apply online only). No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd (including the trading name First Point) is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law

Administration Accounts - Permanent - Maidenhead - Up to £18,000 I am recruiting for a company based in Maidenhead, within a fantastic small to medium company. They are looking for somebody who wants to learn new aspects of administration and accounts and expose themselves to these areas. The responsibilities include: . Booking in deliveries and arranging testing/configuration of hardware Arranging shipments of goods within the UK and worldwide Invoices and purchase orders Requesting and chasing credit notes from suppliers Obtaining estimated delivery dates from suppliers CRM - Updating new and existing maintenance contracts, as well as tracking renewals and cancellations Monitoring and managing repairs and returns A small aspect of Credit Control Banking Cheques Opening and distributing incoming post, franking outgoing post Answering phones with great communicational skills Recording both holiday and sick days Maintaining stationery Emptying and loading the dishwasher as every body likes to help Filing remittances and statements Holiday/sick cover for other members of the finance and admin department (training will be provided) Ad hoc roles as directed by the Finance Director *Process inter-departmental recharges if required *Provide information for year-end accruals and prepayments *Ensuring all entries into the system are accurate, have the right coding, VAT and authorisation *Assisting in advising school staff on the expenses process *Raising of sales invoices where applicable *Acting as the first point of contact for both internal customers and external suppliers' queries, supporting the central Transactions and Procurement teams where applicable *Ensuring all financial records are correctly referenced and filed within the schools *Supporting school staff with helping to resolve any query or issue relating to financial procedures or processes, referring them to the appropriate area / colleague where necessary *Carrying out the resolution of any routine queries and initiate the effective notification of more complex issues to the central Transactions or procurement teams for resolution *Contributing to complying with all Key Performance Indicators (KPI's) for the area *Carrying out general support duties in particular around suppliers This would be perfect for someone who is looking for a chance to get into a office role offering the chance to experience some aspects of accounts. If this sounds like you then please apply ASAP! Administration Accounts - Permanent - Maidenhead - Up to £18,000 Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity

ERP Software Implementation Consultant for a new role based in Horsham, Sussex, working for a mid-sized software company who have been developing and selling their own solutions for over 30 years. Package to £40k. You would be joining this specialist ERP software author with a niche market, fully integrated ERP solution, that fits very well into verticals including: * Retail companies * Chemical companies * Builders merchants * Distribution companies * Wholesalers The solution is modular so clients can use it purely for multi-currency accounts & finance, and stock control and reporting. Or they can add a number of modules including e-commerce, manufacturing, warehousing, distribution, CRM, Cataloguing and EPOS. Many clients start out with a cut down solution with limited functionality and then grow and increase the breadth of the software's coverage in their business. As a client facing ERP Consultant, you will work through both the sales and software implementation process. Don't worry! This is not hard core sales or cold calling, this is simply working with leads and talking to clients to discover their needs, then working through a consultative process to see if this is the right ERP solution that can help them. You would then scope the system and the client would sign off the requirements documents. Then you would run the entire ERP software implementation process. The advantage of this job is that you will see clients through the entire process, you will be the Lead ERP Consultant all the way to go live, so you will have a chance to significantly impact the business and do things your way. This role would suit a confident ERP Implementation Consultant who is happy talking to clients and understanding business requirements, and who is happy to ask for the order, and then would enjoy implementing the entire solution. This role is paying a package of up to £40K, which is a combination of base and bonus based on performance and sales. To find out more information or to apply, contact Jake King or Carolyn MacLurg at Ambis Resourcing. This is just one of many ERP roles that we have available in implementation, project management and support

IT Recruit UK and LinkPoint Resources specialises in the recruitment of high quality candidates in the IT Development sector. We have an excellent opportunity for a .Net (C#) Test Developer to join a very successful Insurance Firm. .Net (C#) Test Developer’s Core Duties Our client is seeking a .Net (C#) Test Developer with strong knowledge of Microsoft technologies to work within their in-house team supporting their growing range of niche insurance websites. Reporting to the development manager, this role will be responsible for supporting the maintenance and create unit/ui tests across their Groups’ bespoke back-end insurance systems and technical infrastructure. Responsibilities: Work within the development team to support websites and CRM systems Work from briefs and assignments from the business and the development team Deliver an excellent standard of code consistent with our defined best practices and standards Be flexible and adaptable working across both large projects and day-today maintenance requests Interpret and respond with a positive, proactive attitude to briefs supplied by the business Adhere to financial service / Group compliance requirements Ensure the relevant security measures are in place to protect the company and customer data, adhering to the guidelines set out by out by the company IT security advisors Communicate progress throughout your work, highlighting risks, issues and where relevant proposing contingencies & solutions .Net (C#) Test Developer’s Key Skills Essential: C# .Net Selenium UI Testing Suite MSTest / NUnit Testing suite Preferable: Degree / qualification in computer science or related subject HTML5, CSS3, XML, JavaScript, JQuery Additional Information Remuneration Competitive salary based on skill & experience in addition to a range of benefits including: 25 days’ holiday plus bank holidays, increasing year on year Buy and sell up to 5 days’ holiday per year Flexible working hours (core hours of 10am to 4pm) Personal development: professional qualifications opportunities and structured career path Free parking Childcare vouchers Cycle to work scheme Are you enthusiastic about this job? Send us your CV in word format today

Systems Support Executive Based in Rochester Monday to Friday £15,000 Do you have a passion for systems and an interest in IT but haven’t got the experience or been given a break…… read on this could be the position for you! Our growing client based in Rochester are looking to recruit a Systems Support Executive to join their expanding team. This role is working within a team that have a real buzz for what they do and are looking for a passionate professional to join them. The successful candidate will be responsible for the following: • Providing reporting for the overall service • Managing the end to end delivery of small system changes • Assisting in preparing/delivering service review/project meetings with suppliers and staff • Supporting projects delivering changes to the systems • Identifying opportunities to improve service delivery • Helping diagnose system issues • Supporting incident reviews • Dealing with any other business admin duties that might be required from time to time The Systems team is responsible for supporting the main CRM application as well as a number of other developments that work alongside it. The team is also responsible for other technology initiatives not related to these systems, and there is a need for the successful applicant to be flexible with the duties they will face on a day to day basis. As part of the team you would be working with suppliers, IT and Infrastructure, as well as the wider company, to ensure the provision of a robust technical service. This role offers opportunities to learn technical aspects of the role at each stage of the overall systems management lifecycle, along with developing wider personal skills through stakeholder engagement and team participation. Skills needed: • Someone with good grammar and punctuation plus good verbal and written communication skills - clear spoken and written English • Analytically minded, with good attention to detail • Organised with the ability to prioritise actions and tasks • Experience of Microsoft Office (Word, Excel, Outlook) who is confident enough to take on new and bespoke systems too • Ability and willingness to learn new skills and technologies quickly – the ideal candidate would be motivated to further their knowledge and skills as their position within the team grows • Ability to work with colleagues at all levels • A confident and friendly individual • Someone who is accurate, a fast learner and is well presented • Someone with a passion for IT Interest in, and experience of, development and coding would be beneficial – there will be the need to develop an understanding of coding and development principals as part of this role The role would ideally be suited to a school leaver/student who has a keen interest in IT with some prior 'work' or 'voluntary' experience and with the ambition to broaden their IT knowledge and experience in finance. Ideally the candidate will have A Levels / AS Levels and some background knowledge/experience in ICT or Computer Science. If this is a position that you would like to discuss in more detail please contact Charlene at T4S Recruitment

url removed) Software Developer paying £40,000 to £50,000 based in South Manchester. The Opportunity: Client growth in new and exciting markets have new opportunities for talented Software Developers to join a respected brand offering flexible working conditions, the latest technologies and career paths offering everyone a chance to join their success Skills and Experience: These are important to our client but our client are interested in software developers and software engineers who are passionate about the software they produce and the business benefits it can bring. You will be rewarded both financially and career-wise through the opportunities their growth is providing. Their technologies are Microsoft based with a focus on some of the following: Visual Studio, (url removed), MVC along with JavaScript, JQuery and HTML5, CSS3 and XML, etc. New avenues are always being explored and you will help assist in the future technology road-map. Role and Responsibilities: The Development Team you will be joining work as a real unit, pulling together when required but equally successful when working on stand-alone projects that require speed and efficiency. The team is valued throughout the business and are fundamental in the development and support of websites and CRM systems, working from exciting briefs and assignments from stakeholders and clients. You will take pride in delivering a great service and always have want the best in your standard of code consistent with our client’s defined best practices and client promises. Applications: To learn more about this and other roles Daniel is working on right now for clients across South Manchester, please call and speak with him on (Apply online only) or email me your details for a call back when it suits you and we can see if these are for you

Software Tester / QA Automated Test Analyst (Microsoft .NET and NUnit) based in Manchester paying £30,000 to £40,000 per year. The Opportunity: A Microsoft focused Software Tester (.NET C#) with strong knowledge of Microsoft technologies to work within our in-house team supporting our client’s growing range of niche and industry sector specific websites. Our client’s presence in their South Manchester offices has grown and grown over the last 5 years or so and are now looking for an experienced QA Tester to join their talented Web Development practice. Skills and Experience: • 2-3 years’ of manual and automated testing experience • A strong knowledge of web or desktop application working environments • Preparing test scripts and test data for both manual and automated testing • Experience with Automated Testing frameworks; C# .Net • Selenium UI Testing Suite (MS Test / NUnit Testing Suites) • HTML5, CSS3, XML, JavaScript, JQuery • Degree / qualification in computer science or related subject Role and Responsibilities: You will work as part of our client’s successful development team to support a variety of websites and CRM systems, working from briefs and assignments from the business and the development team. It will be your role to deliver an excellent standard of code back to the business consistent with their defined best practices and standards. You will be all of the relevant training and opportunities to learn about regulatory and compliance requirements to ensure ay maintenance requests ensure the relevant security measures are in place to protect the company and customer data, adhering to the guidelines set out by out by the company’s IT security advisors. You will then communicate all progress made, highlighting risks, issues and where relevant proposing contingencies and solutions. Applications: To learn more about our client, their success story and the opportunity to join them working as a Software Tester based in Manchester; please call and speak with Daniel Ward here at ISR in our Manchester offices on (Apply online only) or please email me a copy of your very latest CV or online profile for an immediate call back

Web Developer - (url removed), MVC, C# Are you a talented (url removed) C# Developer? Do you want to work for a Web Design Agency? My client are a web design agency, specialising in developing web and mobile apps for some very well known companies. Providing high quality technical consulting, bespoke development and product development, using the latest and greatest tools and technologies, usually with a slant on the Automotive or Telecoms industries. Developing web based solutions including but not limited to CMS, DMS and CRM systems. They are seeking a talented (url removed) C# Web Developer with some experience of MVC to join their already busy team in coding web based applications As a successful (url removed) C# Web Developer you will be required to have: * 1-2 years commercial experience with (url removed), C# and MVC (or WebAPI) * Demonstrable experience with JavaScript, AngularJS, KnockoutJs, ReactJs or jQuery * Fantastic communication skills both technically and interpersonally * Ability, understanding and desire to write clean code in (url removed) and C# In exchange my client will offer: * 25 days a year holiday * Flexi-time * Work related books/training (free Pluralsight subscription) * Decent hardware / multiple monitors * Decent chair / desks * ReSharper/NCrunch licenses * Free fruit and Friday pub lunches If you want to be part of an independent, enthusiastic and hardworking team, based in Bromsgrove then this is the opportunity for you. Commutable from Droitwich Spa, Bromsgrove, Redditch, Stourport-on-Severn, Worcester, Kidderminster, Bewdley, Birmingham, Stourbridge, Stoke Prior, Studley, Alester, Inkberrow, Solihull and Rednal

Senior MI Analyst | Excel & SQL Location: Hertfordshire - good commutes for St Albans, Knebworth, Hatfield, Luton, Hitchin, Bishops Stortford Salary: £35k – £40k Keywords: Senior MI Analyst, Senior Analyst, Data Analyst, Management Information, Business Intelligence, Data Analytics, Business Intelligence Analyst, CRM Analyst, MS Excel, MI, SQL Server, SAS, SSAS, SSRS, BI Analyst Senior MI Analyst sought by a fast growing Marketing and Advertising company. This is a brand new role that will give you the opportunity to develop the MI strategy for the business. You will be tasked with improving the quality of Management Information, providing the Analytics department with accurate forecasting and budgeting and focusing on improvement of KPI`s. Key Skills & Experience: - Have excellent understanding of the key elements of MI (i.e. sourcing data / robustness of numbers, analytical capabilities and presentation) - Experience of Excel is essential; SQL, SAS & SSAS/SSRS is desirable - Be highly numerate with strong numerical presentation skills - Be confident and professional with excellent interaction and communication skills - An appreciation for Big Data technology - Statistical knowledge in the context of customer profiling/modelling would be an advantage -Degree level education, ideally in a scientific or numerical discipline. Fantastic career opportunities for the right individual in a fast paced, yet relaxed office environment. You will be working for a well-established and rapidly expanding organisation as they continue to grow

Product Owner / Manager (Digital / Online / Ecommerce) Agile Product Owner or Product Manager with a strong agile background having working within a digital environment on website to work for a great and growing digital broker. Due to growth within their digital teams they are looking to bring on a Product Owner or Product Manager to join their team based in central London. The nature of the role for the Product Owner or Product Manager will be to building high level requirements for the projects, documenting and maintaining high level project plans, working closely with the business analyst to create high level user stories, manage product backlog and prorities for the development sprints. You will work closely with business and key stakeholders to understand needs and manage expectations and facilitate workshops and meetings with senior stakeholders. You will be heavily involved in the requirements gathering, documenting user stories and wireframes, UAT and managing the sprint cycle. The ideal Product Owner or Product Manager will have strong agile experience having worked as a Product manager or Product Owner or even a senior digital business analyst within an online industry, having the experience of working on CRM Projects and manging product lifecycles from end to end. You will also have excellent communication skills speaking with senior stakeholder. This is a fantastic opportunity to be part of a fantastic online business how are rapidly growing and offer a fantastic salary and career path. Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. Transfer of information overseas Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation

Working within Technology Solutions this role will identify, capture, analyse and translate requirements into existing and new digital system solutions to support the Museum's future. This role demands a strong communicator comfortable working across multiple levels to engage and inform stakeholders effectively, and brings an organised and methodical approach to system functional design and testing. The Analyst will work across a number of projects and contribute to a continual improvement programme working in a formal project environment using Prince 2 and Agile methodologies. Knowledge of business analysis techniques and process mapping is essential, as well as previous experience working on enterprise and corporate systems, and more bespoke solutions for information and communities initiatives. 3. Role competencies (requirements) 1. IT or business related degree OR considerable relevant work experience in the business systems field 2. Proven experience of process mapping, data flows and system design architecture 3. Proven experience of gathering, analysing and prioritising user and system requirements 4. Experience of Prince 2 Waterfall, Agile and continual improvement methodologies 5. Strong knowledge of enterprise systems (CRM, E-Commerce) 6. Proven ability to present technical concepts in a creative and high level manner to a range of stakeholders 7. Proven ability to build and maintain good working relationships with stakeholders and technical experts 8. Experience of leading quality assurance and user acceptance testing 9. Strong Knowledge of several Business Analysis tools (e.g. BPMN) and technicals such as requirements analysis, User-oriented design, full lifecycle testing, Customer journeys, Process Mapping, Continuous Improvement, MVP, Evaluation, UX and Wireframes, Risk and Issue Management 10. Proven ability to work collaboratively in a team 11. Excellent communication and written skills with experience of delivering workshops and presentations 4. Main tasks and responsibilities (job description) * Understand the working of Microsoft CRM Dynamics and Silverbear's Membership product * Produce high level specifications for product development and write test plans with well thought out acceptance criteria * Liaise with stakeholders and provide expertise in how to expand inclusion of teams into CRM * Contribute to the continual process improvement initiative of CRM and other digital systems * Work closely with the CRM project manager and programme manager to help shape it's scope * Support Ticketing and Web initiatives with Business analysis skills * Prepare business cases for digital development for the annual round of digital bids Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy. Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds. Posting Time

Your role will be to provide leadership and direction to the Programme and Project Manager population within this large corporate organisation. Key Accountabilities: - You will own the framework for Programme and Project Management and adopt an approach of continuous improvement to enhance the framework based on feedback & lessons learned - Act as a Programme and Project Subject Matter Expert (SME) to Project Managers, Senior Programme & Project Managers, and the wider company - Be responsible for agreeing the methods and standards to be employed in line with the framework and adherence to these - Recruit, line manage and develop all Project Manager and Senior Programme & Project Manager capability (including performance management, training plans, career paths and succession planning) - Work with the Capacity Manager to plan for future work, providing suitably skilled Project and Programme Management resources to projects - Responsible for the quality of outputs of assigned staff - Take cognisance of the outputs of audits performed by PMO Manager and Internal Audit - Manage 3rd party suppliers and commercial activity relating to the provision of PPM services - Provide senior management support in resolving programme and project management issues and challenges as required - Work with colleagues to implement a new development scheme to give more junior resources a career development plan - Act as the key driver and owner, including taking an active interest in the wider team, and cross Directorate teams we actively engage with and support - Work with colleagues across the Directorates to challenge and resolve cross team issues Desired Experience and attributes: - Experience working within an Agile environment - Prince 2 qualified - Strong interpersonal skills - Highly organised with exceptional attention to detail - Ability to influence peers to adopt new ideas Disclaimer: By applying for this role, or any other role via DP Connect, you are consenting to your personal information being registered with iProfile please go to our website to view our privacy and cookie policy. iProfile partner with DP Connect to import and maintain clean, accurate candidate data into our CRM. For more information please visit iProfile's website

Business Analyst – Energy and Utilities Location: Birmingham Salary: £Competitive + benefits. Keywords: Business Analyst, BA, Technical documentation, requirements, Billing systems, CRM, Energy, Utilities, Smart metering, Consultant, specifications, Visio, Smart Meter etc. A fast growing Energy supplier are looking to build up a team of Business Analysts to join their team to come in and work on a variety of projects including their billing, CRM and Smart programme. As a Business Analyst, you will work closely with other areas of the business and their development team and will be responsible for documenting business requirements. You will be responsible for translating these business requirements into technical documentation that can then be used by the wider business. They are looking for Business Analysts to come in and become a subject matter expert for a variety of areas within the business including change and transformation. We are looking for: - Previous experience working as a Business Analyst within the Energy and Utilities industry. This will preferably come from the supplier side of the industry. - Previous experience of documenting business requirements based on an ever changing industry knowledge. - Experience of writing and analysing business processes, - Experience of Visio. - The ability to translate business requirement into technical specifications, with experience of working closely with technical teams. - Any experience of the following areas within an energy supplier is highly desirable: - CRM, Customer billing, Change and transformation, Smart metering etc. This is an exciting time to join a fast growing company in a booming industry. Fantastic career opportunities are available for the right individual within a company that very much rewards for high performance. High exposure to the wider business is very much part of this role

2nd Line IT Service Desk Analyst 2nd Line IT Service Desk Analyst is required by our client based in London on a permanent basis to provide 2nd line troubleshooting support to users over the phone, via email and deskside. Our client is looking for an experienced 2nd Line Support Analyst who is able to hit the ground running and who possesses excellent analytical and problem solving skills and an who has a proven background of supporting the following technologies; Exchange 2010/2013, Windows 7, Windows Server 2003/2008, Networking (DNS,DHCP,TCP/IP), VMware, PowerShell Scripting, IIS and ideally some experience with IP Telephony, Salesforce CRM, Linux, VLANs and VPN. In addition to having the ability to troubleshoot and provide technical support to the listed technologies our client has also asked that candidates have hands on experience with Exchange Migrations in particular, migrations to O365. Example duties include but aren’t limited to; Day to Day Troubleshooting, Fault Finding and the diagnosing and resolution of issues, Project Work, New User Setup / Removals, Laptop/PC Setup, Software Installation, Security Monitoring and Upgrades, Asset Log and Tracking of Hardware and Equipment, Mentoring, Training as well as working on non-critical tasks such as Permission Requests, Backup & Restores etc. Candidates wishing to apply for this position will have experience of working in a fast paced environment, where you have had to take ownership of issues spread across a variety of systems and platforms. Our client works to the Agile methodology therefore, candidates applying should be ‘advocates’ for this way of working and promote this to the wider business. You will have excellent communications skills (both written and verbal) as this is a customer facing positions and you will be the face of IT. There is also a need for the successful candidate to create and update user documentation as well as provide basic training to users

Brook Street working in Partnership with Microsoft are recruiting for experienced Software Asset Management ( SAM) Internal Engagement Managers to join their busy and often hectic SAM team based at Microsoft Campus Thames Valley Park, Reading. Job Mission: The Software Asset Management ( SAM) Internal Engagement Manager (IEM) engages-over the phone and via email- with our SMB breadth customers identified as having a potential shortfall of licenses. Customers included in the Accordo review process are all on Open license programmes and are considered 'non-managed'. The whole review process is managed via an automated system and comprehensive CRM tool (CAT). The IEM is responsible for managing the flow of the review via the CAT tool. At the time of review, Microsoft has only a partial view of the customer licensing position based on our volume licensing records, the IEM will help the customer to collect relevant licensing records and refer to the Accordo support team for checking and shortfall identification. If a licensing shortfall is identified, the IEM will work with the customer to ensure the appropriate licenses are purchased. The IEM can add real value to the customer by helping them fully understand the SAM review process and provides a point of contact throughout the review. This is a challenging role that requires the confidence and organisational skills to manage a large pipeline of work. Knowledge of licensing compliance is advantageous to be able to help the customer throughout the process as is an ability to work with customers in a challenging but beneficial process where there is a fine balance between ensuring the customer is correctly licensed with sustaining or even improving customer satisfaction. Required: * Great Communication Skills -Articulate and clear. Ability to have a free flow conversation with client to cover all objectives of call. * Confident and Outgoing - Needs to actively participate in meetings, discussions training etc. * Enjoys Problem Solving on a transaction basis * Eager to learn - Must be able to take ownership for learning and skills development. Must possess the intellectual horsepower to grasp complex solutions sales and processes. * Self-Critical and wants to improve. Open to feedback and coaching. * Imagination - Ability to think, feel, see and hear the customer's point of view. * Enthusiasm -Genuinely excited about helping customers and solving their problems. * Concentration - Ability to focus on the task at hand and direct energy to task at hand. * Sincerity - Setting expectations and keeping them. * Memory - Software is a complex business you need to have a good memory. * Persistence - Tenacity and willingness to see the job through. * Active listener * Attitude - Positive, Can-Do Individual, Self Motivated and Tenacious. Will to succeed. Holds both personal and career goals. Wants to improve. Business/Commercial Skills * Understanding of Microsoft Volume Licensing Programmes * Essential skills: IT industry experience. Understanding of Microsoft products and solutions. * Commercial Skills - Understanding how a business works. Decision Makers, Key Influencers. Who influences who? Understands how a business works. Sales Skills * At least 1 year's sales Experience - Field or Telesales Experience. , Understands Business Value * Solution Selling - Enjoys selling solutions and problem solving. * Working at Microsoft (Tools and Processes) * Be able to Use a computer proficiently - Preferably Office suite. * Good Organisational Skills. Be the guardians of contact data quality. Qualifications Graduate Calibre - Degree educated or equivalent-preferably business or IT

Lead Software Developer up to £55k South Derbyshire, easily commutable from Derby, Nottingham, Leicester and surrounding areas. Do you want to join one of the UK’s leading companies? Do you want to create software applications to help improve all aspects of the business processes? Our client is a market leader in their field and is setting the trend for other businesses and looking to stay one step ahead of the game. They are about to embark on a major upgrade across all of their IT, including a significant amount in the development team. As the Lead Software Developer you will play a pivotal role within the business, as well as creating new software applications you will also modify, improve and maintain existing software until new solutions and applications. This role will also play a key part in the conversion of previous desktop applications to web, mobile / table apps. Joining a medium sized team of developers (whilst also working within a project team to create larger and more complex solutions), you will have responsibility for making key technical decisions about the direction important projects take and encouraging the rest of the team to adhere to best practice whilst also working in a leading technical environment. Technical expertise required: Agile environment (SCRUM), Visual Studio .NET (Apply online only), C#, SQL Server, HTML & XML, Web Services/WCF and Rest-based Web API, JavaScript, MVC 5+, Team Foundation Server (TFS) Any of the following skills are an added bonus: * Exposure to digital technologies (mobile/apps etc) * Microsoft CRM * MS Azure * jQuery or KnockoutJS * Bootstrap/Responsive Design * Xamarin On offer is a salary up to £55,000 p/a DOE + fantastic benefits and the chance to work in the latest technical environment. If so please either apply by clicking online or emailing me directly to For further information please call me on (Apply online only) or (Apply online only). I can make myself available outside of normal working hours to suit from 07:00 until 22:00. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow us on Twitter @IT_EMBS and @embservices or connect with me on LinkedIn

As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues. Ideally your skills will include; - 1st / 2nd Line Support - Windows Operating Systems - Customer focused approach - Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel) - Previously worked with Microsoft Dynamics or similar CRM systems Full JD available upon application

As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues. Ideally your skills will include; - 1st / 2nd Line Support - Windows Operating Systems - Customer focused approach - Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel) - Previously worked with Microsoft Dynamics or similar CRM systems Full JD available upon application

Software Trainer (Recruitment Consultant) Location: Brentwood, Essex Salary: £25,000 - £35,000 + Benefits Key Skills * Ideally a Software Trainer/Instructor from a recruitment background * More than 2 years commercial background as a Software Trainer in delivering training on enterprise software applications such as HR, Finance, Recruitment, Legal, SAP, ERP, CRM or similar. * A good level of technical understanding with the ability to discuss IT technical issues with regards to the installation and operation of enterprise software applications. * Ability to travel with some over night stay in hotels * A full driving license is also required. The Role A Software Trainer from a recruitment background has an excellent opportunity to become part of an innovative, dynamic and a customer focused Software Company who offers recognition, career development and progression! You will be involved in all activities within the Training Department which includes client training on the company's recruitment software on-site and at head office, internal training, production of training materials, software testing, implementation consultancy and operational support. The Company This is an established successful software company offering an interesting, challenging and rewarding career opportunity in which you will be recognised and rewarded for your achievements

A leading media company require a contract Data Analyst to work closely with a variety of teams, primarily producers and marketing team, to help frame the appropriate questions to ask of the available data. You will also select and deploy appropriate analytical and statistical techniques to help with a range of tasks including but not restricted to: * Segmentation * Modelling * Propensity modelling and churn analysis * 'what if' analysis * Regression analysis * Econometrics/media mix modelling * Trend and cluster analysis to identify patterns in customer behaviour * Customer profiling As a Data Analyst you will have the following skills: * Sound understanding of relational databases and CRM systems * Mathematical/Statistical background * Advanced Excel * Experience with Faststats or comparable platform * Experience with statistical tools such as SAS or SPSS an advantage * Ability to present findings and recommendations both verbally and using powerpoint Calibre Search promotes equality in the workplace and acts as both an employment agency and employment business

2nd Line IT Support, Reading Job Type: Permanent Location: Reading Salary: £25,000 to £30,000 Start Date: ASAP Established provider of IT Support and Managed Services to the SME sector requires an experienced IT Support Engineer to join their team. Job Role: * Provide up to Level 2 desktop support via a CRM system and telephone * Perform pro-active maintenance of IT infrastructure of over 200 clients * Monitor backup solutions Personal Attributes Required: * Excellent telephone manner * Confident * Self-motivated * Passion for all things IT Key IT Knowledge/Experience: * Minimum of 3 years working in an IT support role * Strong troubleshooting experience with Windows XP through to 10 * Strong experience of troubleshooting Microsoft Outlook * Good knowledge of network troubleshooting and setup (TCP/IP) * Experience with firewalls, routers, access points and other network equipment * Working knowledge of mobile devices in the workplace (iPhones, email setup etc) * Experience with Backup technologies and troubleshooting them * Exposure to server technologies The role will suit individuals currently working as a 2nd Line Support Engineer, PC Support, Network Support, Network Analyst and be living within a commutable distance of Reading or be willing to relocate. Please forward your CV by clicking Apply Now! With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value

Test Architect - Fareham, Hampshire Are you a Test Architect interested in working for a global company that embraces and solves some of the world's toughest challenges? Our client based in Fareham, Hampshire is looking for a permanent Test Architect who is looking for a new role where they can exercise their strong leadership skills and utilise and engage skills in test planning and strategy whilst gaining insight into complex and large systems within a company that has diverse expertise and a history of performance. As a Test Architect you will be working for an organisation that considers its key markets to be Civil, Defence, Intelligence & National Security and Health and you will be exposed to a wealth of opportunity, whether it be new technologies, career and skills development or knowledge sharing with colleagues. The Test Architect holds the responsibility of defining and implementing test strategies and plans for testing within a Virtualised environment, where you will develop and promote a clear vision and strategy for the integration and test teams as well as providing goals and objectives for the team in line with the test strategy and helping your highly efficient team meet these. As the Test Architect, you will need to have experience that will enable you to carry out extensive system testing and test automation in highly complex environments and the ability to build a framework that provides metrics and real-time reporting for the test engineering function, whilst working to Agile development methodologies. Working with our client is an exciting, challenging and inclusive place to work. Due to the nature of the business remuneration cannot be advertised but they strive to provide a competitive salary and an employment package that attracts, develops and retains the best and brightest people. In addition to excellent professional development opportunities, they offer benefits that include 33 days holiday, 7% matched pension contribution, and a flexible benefits scheme that includes private medical and dental insurance as well as childcare vouchers. If you would like more information on this please get in touch where we will be happy to discuss this, package and the role in detail. If this is you and you are looking for your next senior role in the testing arena, working for a company were employees are smart people focused on solving the world's most-daunting challenges please submit your CV today. Disclaimer: By applying for this role, or any other role via DP Connect, you are consenting to your personal information being registered with iProfile please go to our website to view our privacy and cookie policy. iProfile partner with DP Connect to import and maintain clean, accurate candidate data into our CRM. For more information please visit iProfile's website

Business Development Consultant Salary £40-55k Basic + Commission (£100k expected earnings) MBA & Company is a technology company which provides a platform to connect freelance business consultants with companies looking for ‘Expertise on Demand’. Our mission? To make it easy for companies to access the highest quality, global business talent in a fast, flexible and cost-effective way. We are currently looking for 2 Business Development Consultants to drive the growth of MBA & Co’s revenue and gross profit by identifying, engaging and securing new customers whilst at the same time expanding the scope of delivery into our existing client portfolio. This position will suit an experienced Agency Recruitment Consultant looking to move away from an agency environment and develop their skills in a digital tech company with a more rewarding salary structure and more of a work life balance. Other backgrounds will be considered. The Challenge: MBA & Co is delivering technical and service innovation in a huge and very traditional industry that is in desperate need of a shakeup. As a Business Development Consultant, you will be key, first point of contact for outbound client engagement with both new and existing customers. Your primary task is to generate excitement, interest and engagement for MBA & Co’s proposition thus creating a pipeline of business leads, calls and meetings for our Client Managers. Responsibilities: • Be creative! We will provide extensive training, tools and support for you to succeed. However, you will be afforded the opportunity to use you own initiative and creativity to build you client pipeline through various channels including email, telephone and social. • Set up qualified meetings and calls for the Client Managers • Use our state of the art CRM system to create a detailed picture on all leads and accounts • Work closely with the Client Managers to research your sector and develop outreach to potential prospects based on market and commercial requirements • Work closely with the marketing team who will support you to lead outreach campaigns, qualifying sales prospects and providing feedback to the team • Support the Client Managers in nurturing existing clients • Reach and exceed targets in terms of qualified opportunities and contribution to revenues Skills: • A desire to develop a long term career in Business Development and Account Management • Motivated by a results-led and rewarded environment • Money Motivated • Team player with collaborative approach and desire to contribute and engage with all parts of our business • Tenacious and determined to ‘seal the deal’ • Powerful communicator who understands the importance of process and approach • Ability to interpret client requirements and tailor approach according to this understanding Rewards and benefits: • Competitive salary and commission structure • Casual working environment • Typical startup perks such as regular team lunches, Friday drinks and Quarterly Social Events • Monthly performance rewards across all teams • Health Insurance • Discounted Gym membership • Company Pension Plan If interested, please apply with your CV or call +44 (0) 20 (Apply online only)

A successful trading office with clients across the UK is looking for an E-Commerce Assistant to run the companies growing AMAZON account and other on-line platforms. The business encourages career driven people with enthusiasm, great organisational skills and excellent IT ability. The successful candidate will need experience in e-commerce and running on-line platforms. Your job will be to run the client's on-line accounts and be responsible for uploading product information, SKUs, Barcodes, imagery, SEO ready descriptions and pricing, to drive effective sales on each platform. Working closely with the warehouse, you will monitor the effective dispatch of goods, reporting sales to the management team and coordinating successful invoicing and accounts reconciliation on a weekly and monthly basis. You will need to evidence experience with AMAZON and have a good working knowledge of OUTLOOK, EXCEL and SAGE. Experience of stock management systems and E-Commerce specific CRM would be useful. This is a permanent position paying £18,000 with full time office hours Monday to Friday. Free parking is available and the company is based near the Derriford area of Plymouth, Devon. E-Commerce. AMAZON, On-line, Marketing, Administration, Stock Control, Warehouse Administrator, Production Administrator

Position: IT Product Specialist Location: Milton Keynes Salary: £40,000 + bonus Benefits: 28 days holiday (+ bank holidays), bonus, pension, healthcare, childcare vouchers, educational grant Reference: PH8887 Looking for an IT Product Specialist to join a leading company to assist their current and expanding customer base by providing leading IT scientific support. You should be passionate and have the experience to deliver exceptional next generation application and hardware support both on-site and remotely from the office in Milton Keynes. Although this role is office based, travel will be required in order to perform routine technical support and hardware installations to the expected standard; ultimately ensuring an effective and efficient output from this area of important business. The successful candidate will demonstrate good IT technical and problem solving skills within a Microsoft Windows environment and have the ability to read and understand technical / scientific literature and implement this information within the application to improve the effectiveness of the system. It is essential to maintain maximum customer satisfaction by ensuring stakeholders receive excellent support throughout the life of their instrumentation. This position will require good time management, prioritisation, attention to detail, customer focus, exceptional written and verbal communication skills and an exceptional grasp of the latest information technology tools, applications and services which will improve resilience and customer satisfaction. Responsibilities Telephone Support • Engage in telephone support. • Respond within pre-defined KPI time scales. • Accurate and timely electronic call recording and logging. • Utilise remote access applications where appropriate, abiding by rules governing its usage. • Call data accuracy • First Time Fix Rate Administration • Ensure all quality documents are completed according to the required standard. • Create and update as required documentation relating to training, installations, SOPs and regulatory issues. • Update CRM software as needed. • Plan installations and instrument software upgrade schedules Customer Training • Administer and deliver customer training courses in-house. • Administer and deliver customer training courses in laboratory. • Administer and deliver customer bespoke training courses. • Continually update training course material to reflect new practice. • Maintain high customer competency examination pass rate. • Develop and promote customer portal • Develop, promote and maintain Customer Competency Examinations General • Good and effective communication with customers, peers and management. • To look after and maintain any company property supplied. • Maintain expenses within guidelines. • Maintain high level of customer account management and organisational skills. • To assist in any other tasks that require your expertise as needed. Essential Skills / Experience • Experience of Remote IT Support • Full UK Driving Licence • Customer focus • Technical and logical problem solving capability. • Reading and understanding of scientific and/or technical documentation. • Excellent communicator / negotiator • Good organisational skills • Experience with IT troubleshooting, Event Viewer, Management console • An awareness of data security requirements and good working practice. Desirable Skills / Experience • Call Centre / Support Centre experience • BSc (Hons) degree in Biomedical Science or similar • Network troubleshooting AND / OR Network Design • Training in troubleshooting and installing virtual environments. (VMWare / Hyper-V) • Experience of Laboratory IT systems • Microsoft / CompTIA Certification • At least 1 year experience working within a routine blood sciences laboratory • Knowledge of medical instrumentation • Working knowledge of Microsoft Operating Systems troubleshooting. • Hardware deployment services • Methodical and structured approach to work Position: IT Product Specialist Location: Milton Keynes Salary: £40k + bonus Benefits: 28 days holiday (+ bank holidays), bonus, pension, healthcare, childcare vouchers, educational grant Reference: PH8887 Wilde Associates is working in the capacity of an Employment Agency for this vacancy