CRM jobs | IT Job Board

Head of IT

Orlight Victor Way, Colney Street, St Albans AL2 2FL, UK

Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30 Background and Orlight Statement: Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner. Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base. Our Values: Professionalism Quality Teamwork Accountability Inclusion Integrity Overview We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems. Main Responsibilities Monitoring server performance Providing regular patch management Ensuring endpoint protection is applied to all devices Ensuring software licensing laws are followed Scheduling upgrades Testing and modifying systems to ensure that that they operate reliably Evaluating the functionality of systems Providing secure network access for remote users Designing maintenance procedures and putting them into operation Training new staff Assisting with internal upgrades Ensuring systems meet with requirements set out by GDPR Provide 2nd/3rd line technical support Provides regular and accurate reporting on application and hardware status Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions. Ability to support users remotely as needed. Security Telephony Systems PC & Laptop support and lifecycle management User Access management Remote access Hardware Maintenance Projects Take Full ownership of system and user problems, responding in a timely manner. Ensure all issues are documented and reported to Shareholder Establish and maintain PC hardware and equipment standards. Be able to work proactively and happy to work on an individual basis Manage shareholder communication at all levels. Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions. Ability to support users remotely as needed. Requirements Knowledge of Microsoft Applications, SQL databases & Server 2012-2016 Previous experience within an IT role either internally or for an IT support/infrastructure organisation IT qualifications such as MCSE\MCSA\CCNA Excellent communication and people skills Planning and problem-solving skills SAN\NAS Storage VMware & Hyper V Microsoft Active Directory Microsoft Exchange\365 Microsoft SQL Sage ERP\CRM software Backup technologies

Jun 10, 2019

Full time

Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30 Background and Orlight Statement: Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner. Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base. Our Values: Professionalism Quality Teamwork Accountability Inclusion Integrity Overview We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems. Main Responsibilities Monitoring server performance Providing regular patch management Ensuring endpoint protection is applied to all devices Ensuring software licensing laws are followed Scheduling upgrades Testing and modifying systems to ensure that that they operate reliably Evaluating the functionality of systems Providing secure network access for remote users Designing maintenance procedures and putting them into operation Training new staff Assisting with internal upgrades Ensuring systems meet with requirements set out by GDPR Provide 2nd/3rd line technical support Provides regular and accurate reporting on application and hardware status Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions. Ability to support users remotely as needed. Security Telephony Systems PC & Laptop support and lifecycle management User Access management Remote access Hardware Maintenance Projects Take Full ownership of system and user problems, responding in a timely manner. Ensure all issues are documented and reported to Shareholder Establish and maintain PC hardware and equipment standards. Be able to work proactively and happy to work on an individual basis Manage shareholder communication at all levels. Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions. Ability to support users remotely as needed. Requirements Knowledge of Microsoft Applications, SQL databases & Server 2012-2016 Previous experience within an IT role either internally or for an IT support/infrastructure organisation IT qualifications such as MCSE\MCSA\CCNA Excellent communication and people skills Planning and problem-solving skills SAN\NAS Storage VMware & Hyper V Microsoft Active Directory Microsoft Exchange\365 Microsoft SQL Sage ERP\CRM software Backup technologies

Senior Developer and CRM Support

The International Institute for Strategic Studies Temple Place, London WC2R 2PG, UK

Senior Developer and CRM Support The International Institute for Strategic Studies is one of the world’s leading think tanks and the foremost authority on strategic and military capability globally. We are looking to recruit a developer into a new role in our IT Department. Reporting to the Technical Project Manager and working closely with the Head of IT this new role will work with an existing member of the team supporting and enhancing our CRM (Dynamics 365) in addition to small development projects working with senior staff, digital and graphics teams to deliver a range of time critical tactical projects to enhance the work of our research community. In the coming months the IISS will be moving a number of business processes onto the CRM platform and starting to plan the migration to Dynamics 365 Online. In addition, you will be expected to work on smaller projects including the creation of web based data driven dynamic visualisations to support IISS digital publications or events, data capture from 3rd party websites using existing APIs or screen scraping techniques and the manipulation of data and statistical analysis. Advanced or Intermediate knowledge of the following products is mandatory: Microsoft Dynamics CRM 365 (Administration, Configuration and Customization) Web Development – HTML, CSS and Javascript At least one scripting language such Python / Powershell Preference will be given to candidates who are able to demonstrate knowledge of a broad range of tools and techniques and the ability to quickly identify the most appropriate approach to quickly deliver solutions for business problems. Specific technologies that would be advantageous include: Javascript Visualization frameworks such as Plotify.js / Highcharts Javascript Mapping frameworks such as Leaflet / Mapbox Microsoft Office 365 – Power BI, Flow, Powerapps We are looking for someone with a positive, can-do approach, a problem solver with excellent communication, prioritisation and time management skills. Additionally, we would like this person to be experienced and a self-starter. International travel may occasionally be required as part of the role. Salary will commensurate with skills and experience, plus full benefits package. Technical training on specific skills may be available for exceptional candidates. Please apply by email to hr@iiss.org by 31st August 2018, attaching your CV and covering letter outlining your experience and suitability. Selected candidates will be invited for an interview which will include technical tests. We apologise that due to expected volume of applications only shortlisted candidates will receive a reply. Only candidates who already possess the right to work in the United Kingdom should apply.

Aug 03, 2018

Full time

Senior Developer and CRM Support The International Institute for Strategic Studies is one of the world’s leading think tanks and the foremost authority on strategic and military capability globally. We are looking to recruit a developer into a new role in our IT Department. Reporting to the Technical Project Manager and working closely with the Head of IT this new role will work with an existing member of the team supporting and enhancing our CRM (Dynamics 365) in addition to small development projects working with senior staff, digital and graphics teams to deliver a range of time critical tactical projects to enhance the work of our research community. In the coming months the IISS will be moving a number of business processes onto the CRM platform and starting to plan the migration to Dynamics 365 Online. In addition, you will be expected to work on smaller projects including the creation of web based data driven dynamic visualisations to support IISS digital publications or events, data capture from 3rd party websites using existing APIs or screen scraping techniques and the manipulation of data and statistical analysis. Advanced or Intermediate knowledge of the following products is mandatory: Microsoft Dynamics CRM 365 (Administration, Configuration and Customization) Web Development – HTML, CSS and Javascript At least one scripting language such Python / Powershell Preference will be given to candidates who are able to demonstrate knowledge of a broad range of tools and techniques and the ability to quickly identify the most appropriate approach to quickly deliver solutions for business problems. Specific technologies that would be advantageous include: Javascript Visualization frameworks such as Plotify.js / Highcharts Javascript Mapping frameworks such as Leaflet / Mapbox Microsoft Office 365 – Power BI, Flow, Powerapps We are looking for someone with a positive, can-do approach, a problem solver with excellent communication, prioritisation and time management skills. Additionally, we would like this person to be experienced and a self-starter. International travel may occasionally be required as part of the role. Salary will commensurate with skills and experience, plus full benefits package. Technical training on specific skills may be available for exceptional candidates. Please apply by email to hr@iiss.org by 31st August 2018, attaching your CV and covering letter outlining your experience and suitability. Selected candidates will be invited for an interview which will include technical tests. We apologise that due to expected volume of applications only shortlisted candidates will receive a reply. Only candidates who already possess the right to work in the United Kingdom should apply.

Membership Helpline Adviser

Coeliac UK High Wycombe, Buckinghamshire

Reports to: Head of Membership Based at: Coeliac UK Head Office, High Wycombe Salary grade table: General and Administration (GA6), £19,768.08 to £21,964.66 based on experience Hours: 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required Holiday: 36 days holiday a year including bank holidays Line management: No direct reports The Role: The membership helpline team ensures the delivery of all services to its members and supporters as well as processing fees and donations. The team are also responsible for providing up to date information and support regarding food and drink products, diagnosis and health. An adviser will be play a key role within the membership helpline team to maintain a high quality service in the provision of appropriate information and advice on a range of enquiries received by members and other services users Key Responsibilities: • Effectively and promptly deal with all membership queries regarding joining Coeliac UK, accessing membership services and all other associated membership administration • Play a key role in providing independent information and support on specific food and drink products through our Food Information Service (FIS) • Be the first point of contact on all calls regarding the gluten free diet and ongoing health related queries via telephone, email and letter and answer them in a sensitive and appropriate manner • Ensure point of escalation is adhered too with more complex enquiries regarding coeliac disease, diagnosis and other health related issues • Work with team members to maintain a high quality service with agreed work processes, policies and standards • Assist the team in maintaining and developing the key membership services such as our FIS, recipe service and Venue Guide • Assist in maintaining and updating food and drink product information and disseminating food and drink updates and deletions in a range of modes e.g. answer phone, monthly updates and website • Assist in collating and sending welcome packs, pre joiner information and other information leaflets to all members, healthcare professionals and other individuals • Process and update our CRM database; including donations, orders, change of details and information enquiries • Receive visitors and inform pertinent members of staff of their arrival • Share responsibility for stock room and direct incoming deliveries as appropriate • Promote Coeliac UK by encouraging further membership through use of its services and activities • Occasionally represent Coeliac UK at external events such as food fairs and the Annual General Meeting • Have a continuing plan of personal development Knowledge, skills and experience: • A motivated individual with initiative and a structured approach to work who has good organisational skills • Maintain professional standards • Co-operative team player with practical and 'can do' attitude incorporating a flexible approach in a rapidly moving environment • Well informed and able to assimilate information accurately and speedily • Able to work to work under pressure, meet deadlines, manage projects and prioritise tasks • Self-motivated and able to work without close supervision • Good IT skills -MS office, Databases, web literate • Excellent verbal and written communication and inter-personal skills • Numeracy and accurate data entry skills • Experience of providing individual help and support either in a helpline or care setting environment would be desirable • Basic qualifications in English (grammar) and Maths. • Experience may replace qualifications Competencies: 1: General profile • Typically graduate or equivalent once in a contributory role • Does not include new graduates unless they go straight into contributory role • May be working towards relevant professional qualification • Depends on others for instruction, guidance and direction 2: Technical expertise; building & maintaining • Develops skills in basic theories, practices and procedures in one skill area through formal training • Able to apply basic knowledge/skills to own work 3: Client/organisation orientation; client response • Responds to standard client requests • Understands relationships between work processes and the organisation but horizons limited to own team • Is aware of costs related to own work 4: Creating & delivering solutions; problem solving • Uses existing, clearly defined procedures to solve routine problems • Manages own time to deliver against tasks set by others, with a short-term horizon 5: Working relationship; communicating, negotiating & influencing • Asks questions, checks for understanding, provides explanation clearly and precisely • Works co-operatively with others to achieve team goals • Builds stable and useful working relationships This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity. Simplified Recruitment is a Job Advertising Agency working on behalf of Coeliac UK. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website. Ref: SR506567

Jan 26, 2020

Full time

Reports to: Head of Membership Based at: Coeliac UK Head Office, High Wycombe Salary grade table: General and Administration (GA6), £19,768.08 to £21,964.66 based on experience Hours: 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required Holiday: 36 days holiday a year including bank holidays Line management: No direct reports The Role: The membership helpline team ensures the delivery of all services to its members and supporters as well as processing fees and donations. The team are also responsible for providing up to date information and support regarding food and drink products, diagnosis and health. An adviser will be play a key role within the membership helpline team to maintain a high quality service in the provision of appropriate information and advice on a range of enquiries received by members and other services users Key Responsibilities: • Effectively and promptly deal with all membership queries regarding joining Coeliac UK, accessing membership services and all other associated membership administration • Play a key role in providing independent information and support on specific food and drink products through our Food Information Service (FIS) • Be the first point of contact on all calls regarding the gluten free diet and ongoing health related queries via telephone, email and letter and answer them in a sensitive and appropriate manner • Ensure point of escalation is adhered too with more complex enquiries regarding coeliac disease, diagnosis and other health related issues • Work with team members to maintain a high quality service with agreed work processes, policies and standards • Assist the team in maintaining and developing the key membership services such as our FIS, recipe service and Venue Guide • Assist in maintaining and updating food and drink product information and disseminating food and drink updates and deletions in a range of modes e.g. answer phone, monthly updates and website • Assist in collating and sending welcome packs, pre joiner information and other information leaflets to all members, healthcare professionals and other individuals • Process and update our CRM database; including donations, orders, change of details and information enquiries • Receive visitors and inform pertinent members of staff of their arrival • Share responsibility for stock room and direct incoming deliveries as appropriate • Promote Coeliac UK by encouraging further membership through use of its services and activities • Occasionally represent Coeliac UK at external events such as food fairs and the Annual General Meeting • Have a continuing plan of personal development Knowledge, skills and experience: • A motivated individual with initiative and a structured approach to work who has good organisational skills • Maintain professional standards • Co-operative team player with practical and 'can do' attitude incorporating a flexible approach in a rapidly moving environment • Well informed and able to assimilate information accurately and speedily • Able to work to work under pressure, meet deadlines, manage projects and prioritise tasks • Self-motivated and able to work without close supervision • Good IT skills -MS office, Databases, web literate • Excellent verbal and written communication and inter-personal skills • Numeracy and accurate data entry skills • Experience of providing individual help and support either in a helpline or care setting environment would be desirable • Basic qualifications in English (grammar) and Maths. • Experience may replace qualifications Competencies: 1: General profile • Typically graduate or equivalent once in a contributory role • Does not include new graduates unless they go straight into contributory role • May be working towards relevant professional qualification • Depends on others for instruction, guidance and direction 2: Technical expertise; building & maintaining • Develops skills in basic theories, practices and procedures in one skill area through formal training • Able to apply basic knowledge/skills to own work 3: Client/organisation orientation; client response • Responds to standard client requests • Understands relationships between work processes and the organisation but horizons limited to own team • Is aware of costs related to own work 4: Creating & delivering solutions; problem solving • Uses existing, clearly defined procedures to solve routine problems • Manages own time to deliver against tasks set by others, with a short-term horizon 5: Working relationship; communicating, negotiating & influencing • Asks questions, checks for understanding, provides explanation clearly and precisely • Works co-operatively with others to achieve team goals • Builds stable and useful working relationships This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity. Simplified Recruitment is a Job Advertising Agency working on behalf of Coeliac UK. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website. Ref: SR506567

Business Analyst - 12mth FTC

Sanderson Bournemouth, Dorset

Business Analyst - 12mth FTC Salary: Up to £40,000 (DOE) Location: Bournemouth My client, the UK's leading retirement housebuilder of privately owned property are looking for a passionate and enthusiastic Business Analyst. This position will be a varied role working across the business at all levels, gathering and analysing functional and non-functional requirements which will be used to help define the scope and deliverables of IT and business projects. This role is a 12mth Fixed Term Contract in the Bournemouth area. Key Responsibilities: To manage some small change projects/activities to an agreed methodology as determined by the project's senior stakeholders/sponsors. You'll look to develop a holistic view of end to end processes and procedures and how they interact and impact on each other. Work with third parties, partner and external suppliers to understand and investigate feedback into the services, functions or products as appropriate You'll be required to identify the processes, people and information technologies needed to instigate the improvement or change. You'll develop business cases which articulate benefits, opportunities and costs associated with potential changes. Skills and Experience Required: Strong experience of working with business project management methodologies - Agile, Scrum and Waterfall Experience working on large programmes with concurrent projects (ideally focusing on CRM implementations Experience of projects involving on premise and cloud based applications (preferably Microsoft Azure). Good communication skills. Working as part of a team, with stakeholders, users from around the business and management If this is the right opportunity for you then please apply below or for more information, please contact Millie Carter at Sanderson Recruitment on or please email

Jan 26, 2020

Full time

Business Analyst - 12mth FTC Salary: Up to £40,000 (DOE) Location: Bournemouth My client, the UK's leading retirement housebuilder of privately owned property are looking for a passionate and enthusiastic Business Analyst. This position will be a varied role working across the business at all levels, gathering and analysing functional and non-functional requirements which will be used to help define the scope and deliverables of IT and business projects. This role is a 12mth Fixed Term Contract in the Bournemouth area. Key Responsibilities: To manage some small change projects/activities to an agreed methodology as determined by the project's senior stakeholders/sponsors. You'll look to develop a holistic view of end to end processes and procedures and how they interact and impact on each other. Work with third parties, partner and external suppliers to understand and investigate feedback into the services, functions or products as appropriate You'll be required to identify the processes, people and information technologies needed to instigate the improvement or change. You'll develop business cases which articulate benefits, opportunities and costs associated with potential changes. Skills and Experience Required: Strong experience of working with business project management methodologies - Agile, Scrum and Waterfall Experience working on large programmes with concurrent projects (ideally focusing on CRM implementations Experience of projects involving on premise and cloud based applications (preferably Microsoft Azure). Good communication skills. Working as part of a team, with stakeholders, users from around the business and management If this is the right opportunity for you then please apply below or for more information, please contact Millie Carter at Sanderson Recruitment on or please email

Software Developer

DIGITAL MARKETING RECRUITMENT LTD City, York

The company are looking for a technically strong developer to support us with a range of new projects. The position is a hands on technical role developing software in C#, typically with a SQL Server or API driven backend and a browser based UI. Strong self-management and task-management are essential, as is the ability to work on multiple projects in tandem. We welcome applications from developers of all levels - do you have what it takes? The base role will encompass: Software Development Creating specifications for system development Planning and developing software systems within project timelines and budgets More senior candidates may have Client and Team management responsibilities in addition to technical responsibilities: Advising and implementing software development best practice Managing development task allocation with project managers and the development team Managing client expectations of delivery timescales and costs for enhancements Identifying further opportunities for development tasks within projects and clients in general Scheduling and maintaining client contact Key Technologies in use at this company C# - Asp.Net - MVC HTML - CSS - JavaScript Web Services (REST/XML) SQL Server - SSRS - SSIS BizTalk Dynamics CRM SharePoint Web Content Management Job Types: Full-time, Permanent Experience: C# Development: 2 years (Preferred) Location: York, North Yorkshire (Preferred) Language: English (Required)

Jan 26, 2020

Full time

The company are looking for a technically strong developer to support us with a range of new projects. The position is a hands on technical role developing software in C#, typically with a SQL Server or API driven backend and a browser based UI. Strong self-management and task-management are essential, as is the ability to work on multiple projects in tandem. We welcome applications from developers of all levels - do you have what it takes? The base role will encompass: Software Development Creating specifications for system development Planning and developing software systems within project timelines and budgets More senior candidates may have Client and Team management responsibilities in addition to technical responsibilities: Advising and implementing software development best practice Managing development task allocation with project managers and the development team Managing client expectations of delivery timescales and costs for enhancements Identifying further opportunities for development tasks within projects and clients in general Scheduling and maintaining client contact Key Technologies in use at this company C# - Asp.Net - MVC HTML - CSS - JavaScript Web Services (REST/XML) SQL Server - SSRS - SSIS BizTalk Dynamics CRM SharePoint Web Content Management Job Types: Full-time, Permanent Experience: C# Development: 2 years (Preferred) Location: York, North Yorkshire (Preferred) Language: English (Required)

Lead Developer (C#/SQL/API)

DIGITAL MARKETING RECRUITMENT LTD St. Albans, Hertfordshire

This company are looking for a technically strong lead / senior developer to support us with a range of new projects. The position is a 100% hands on technical role developing software in C#, typically with a SQL Server or API driven backend and a browser based UI. Strong self-management and task-management are essential, as is the ability to work on multiple projects in tandem. We welcome applications from developers looking to step up to more senior roles - do you have what it takes? The base role will encompass: Software Development Creating specifications for system development Planning and developing software systems within project timelines and budgets More senior candidates may have Client and Team management responsibilities in addition to technical responsibilities: Advising and implementing software development best practice Managing development task allocation with project managers and the development team Managing client expectations of delivery timescales and costs for enhancements Identifying further opportunities for development tasks within projects and clients in general Scheduling and maintaining client contact Key Technologies in use at the company are:- C#-Asp.Net-MVC HTML - CSS - JavaScript Web Services (REST/XML) SQL Server - SSRS - SSIS BizTalk Dynamics CRM SharePoint Web Content Management Job Types: Full-time, Permanent Experience: .NET: 3 years (Preferred) C#: 3 years (Preferred) SQL: 3 years (Preferred)

Jan 26, 2020

Full time

This company are looking for a technically strong lead / senior developer to support us with a range of new projects. The position is a 100% hands on technical role developing software in C#, typically with a SQL Server or API driven backend and a browser based UI. Strong self-management and task-management are essential, as is the ability to work on multiple projects in tandem. We welcome applications from developers looking to step up to more senior roles - do you have what it takes? The base role will encompass: Software Development Creating specifications for system development Planning and developing software systems within project timelines and budgets More senior candidates may have Client and Team management responsibilities in addition to technical responsibilities: Advising and implementing software development best practice Managing development task allocation with project managers and the development team Managing client expectations of delivery timescales and costs for enhancements Identifying further opportunities for development tasks within projects and clients in general Scheduling and maintaining client contact Key Technologies in use at the company are:- C#-Asp.Net-MVC HTML - CSS - JavaScript Web Services (REST/XML) SQL Server - SSRS - SSIS BizTalk Dynamics CRM SharePoint Web Content Management Job Types: Full-time, Permanent Experience: .NET: 3 years (Preferred) C#: 3 years (Preferred) SQL: 3 years (Preferred)

Sales Executvie - telecoms, voip, recruitment - to 50k plus com

The Space Business

Sales Executive - selling telecoms/voip to the crm recruitment market to 50k Working within a fast paced and lively successful team the role will require an energetic and dedicated attitude. Salespeople are the face of our company, introducing our company and services to prospective new customers and engaging at all levels of business from receptionists to managing directors. The daily responsibilities will include proactively identifying and sourcing new business opportunities, following up on inbound enquiries and demonstrating our services to prospective new customers. The perfect candidate will be highly motivated, dynamic and enthusiastic. Pressurised and target driven, the Sales role is perfect for candidates with a sales background looking to take the next step in their career and keen to challenge themselves in a growing, vibrant and exciting industry. Primary Responsibilities: Presenting our services via online demonstration and face to face meetings. Negotiating and closing new business at senior exec level Producing proposals, compiling sales documents, presentations and cost comparisons Self-Generating new business contacts and leads via social media & networking Completing and capturing contact and company information with CRM system Cold calling qualified marketing leads to introduce our services Accurate forecasting, sales projection and pipeline management Maintaining an excellent level of our products and services Presenting our services via online demonstration and face to face ( Primary Duty ) Your key function as part of the Sales team will be to present our services to prospective new customers via an online demonstration. Utilising a consultative sales approach this demo will entail an in-depth fact find to identify the prospects current services, requirements and suitability. As our services are fully hosted you will then be required to demonstrate our core functionality within a range of CRM, business process and ERP systems. Demonstrations will have single or multiple attendees and regularly last between 45 - 60mins. During the demo the key elements of business communication and telephony will be covered in detail and suitable candidates will have an energetic and lively approach in discussing and explaining our solution. A keen interest in technology, business software and communications will prove to be a huge benefit to the perfect candidate, as will a tenacious and persuasive character. Experience of sales strategy and approach is essential, as is a good level of sales training in closing techniques, effective questioning and negotiating. Excellent and highly developed communication skills are a must. Follow up on qualified leads and cold calling prospective new clients ( Primary Duty ) A large part of the Senior Sales role is to reach out to new prospects and introduce our services to them. These contacts will be a mixture of qualified marketing leads, self-sourced data from social networking and partner referrals. Sitting at our Mid-Tier Sales level you will have a regular number of demonstrations arranged by the Inside Sales team. Demonstrations booked by the Inside Sales team and identified at the 20 - 100 employee level will be passed to the Senior Sales Executives. You will then be responsible for completing a full consultative sales cycle - demonstration, proposal, negotiation and close. You will be required to qualify and engage with prospects quickly and effectively; determine and understand prospects key needs and requirements; provide an in-depth practical demonstration of our key features and benefits; provide clear value and an attainable ROI. CRM management and Order Processing ( Secondary Duty) An element of the role will involve the regular and consistent management of our CRM system. Using our own integrated telephony and communications platform, your activity and contact will be logged automatically within the CRM, however an important element of contact, lead and account data capture will be expected. Processing orders will also be a key deliverable. Producing, completing and helping prospects complete online documents, profiles and order forms to ensure an efficient implementation of our services. Full training and support will be included. Experience of Microsoft Office suite (Excel, Word, PowerPoint) will be beneficial. Sales Education (As required) You will be required to complete an initial training course and successfully demonstrate your knowledge of our portfolio, product set and strategy. You will also be expected to attend regular training and product launch seminars varying in subject from software, and telecoms to networks and IT management. It is expected that all members of the team actively and enthusiastically approach these meetings and participate in a continual learning and development program. Skills and experience: Essential: Confidence and enthusiasm Previous face to face or sales experience Proven track record in achieving and exceeding targets Excellent verbal and written communication Excellent telephone manner Attention to detail and accuracy Ability to prioritise and manage own workload. Determined and Tenacious attitude Self-motivated and ambitious personality Engaging and persuasive nature Knowledge of telecommunications and VOIP telephony Knowledge of IT, Business Software and CRM Desirable: University degree educated Qualifications in written/verbal communications Confident public speaker Certified or Vocational Sales Training Experience of selling SaaS solutions

Jan 26, 2020

Full time

Sales Executive - selling telecoms/voip to the crm recruitment market to 50k Working within a fast paced and lively successful team the role will require an energetic and dedicated attitude. Salespeople are the face of our company, introducing our company and services to prospective new customers and engaging at all levels of business from receptionists to managing directors. The daily responsibilities will include proactively identifying and sourcing new business opportunities, following up on inbound enquiries and demonstrating our services to prospective new customers. The perfect candidate will be highly motivated, dynamic and enthusiastic. Pressurised and target driven, the Sales role is perfect for candidates with a sales background looking to take the next step in their career and keen to challenge themselves in a growing, vibrant and exciting industry. Primary Responsibilities: Presenting our services via online demonstration and face to face meetings. Negotiating and closing new business at senior exec level Producing proposals, compiling sales documents, presentations and cost comparisons Self-Generating new business contacts and leads via social media & networking Completing and capturing contact and company information with CRM system Cold calling qualified marketing leads to introduce our services Accurate forecasting, sales projection and pipeline management Maintaining an excellent level of our products and services Presenting our services via online demonstration and face to face ( Primary Duty ) Your key function as part of the Sales team will be to present our services to prospective new customers via an online demonstration. Utilising a consultative sales approach this demo will entail an in-depth fact find to identify the prospects current services, requirements and suitability. As our services are fully hosted you will then be required to demonstrate our core functionality within a range of CRM, business process and ERP systems. Demonstrations will have single or multiple attendees and regularly last between 45 - 60mins. During the demo the key elements of business communication and telephony will be covered in detail and suitable candidates will have an energetic and lively approach in discussing and explaining our solution. A keen interest in technology, business software and communications will prove to be a huge benefit to the perfect candidate, as will a tenacious and persuasive character. Experience of sales strategy and approach is essential, as is a good level of sales training in closing techniques, effective questioning and negotiating. Excellent and highly developed communication skills are a must. Follow up on qualified leads and cold calling prospective new clients ( Primary Duty ) A large part of the Senior Sales role is to reach out to new prospects and introduce our services to them. These contacts will be a mixture of qualified marketing leads, self-sourced data from social networking and partner referrals. Sitting at our Mid-Tier Sales level you will have a regular number of demonstrations arranged by the Inside Sales team. Demonstrations booked by the Inside Sales team and identified at the 20 - 100 employee level will be passed to the Senior Sales Executives. You will then be responsible for completing a full consultative sales cycle - demonstration, proposal, negotiation and close. You will be required to qualify and engage with prospects quickly and effectively; determine and understand prospects key needs and requirements; provide an in-depth practical demonstration of our key features and benefits; provide clear value and an attainable ROI. CRM management and Order Processing ( Secondary Duty) An element of the role will involve the regular and consistent management of our CRM system. Using our own integrated telephony and communications platform, your activity and contact will be logged automatically within the CRM, however an important element of contact, lead and account data capture will be expected. Processing orders will also be a key deliverable. Producing, completing and helping prospects complete online documents, profiles and order forms to ensure an efficient implementation of our services. Full training and support will be included. Experience of Microsoft Office suite (Excel, Word, PowerPoint) will be beneficial. Sales Education (As required) You will be required to complete an initial training course and successfully demonstrate your knowledge of our portfolio, product set and strategy. You will also be expected to attend regular training and product launch seminars varying in subject from software, and telecoms to networks and IT management. It is expected that all members of the team actively and enthusiastically approach these meetings and participate in a continual learning and development program. Skills and experience: Essential: Confidence and enthusiasm Previous face to face or sales experience Proven track record in achieving and exceeding targets Excellent verbal and written communication Excellent telephone manner Attention to detail and accuracy Ability to prioritise and manage own workload. Determined and Tenacious attitude Self-motivated and ambitious personality Engaging and persuasive nature Knowledge of telecommunications and VOIP telephony Knowledge of IT, Business Software and CRM Desirable: University degree educated Qualifications in written/verbal communications Confident public speaker Certified or Vocational Sales Training Experience of selling SaaS solutions

Head of Marketing

The Trampery

About The Trampery The Trampery is a London-based social enterprise, founded in 2009, with a mission to support entrepreneurs from all sections of society. Over the past 10 years it has opened 12 acclaimed workspaces in London; introduced specialised courses for entrepreneurs working in fashion, travel and the arts; worked with national and local government to develop new innovation districts in London and Oslo; and helped more than 1,000 businesses get started and grow. Partners include British Fashion Council, Expedia and Barbican Centre. In November 2019 The Trampery launched its new mission to support entrepreneurs delivering social and environmental impact alongside profit. About the role The Head of Marketing will have overall responsibility for shaping The Trampery's communications with clients, stakeholders, influencers, media and the wider world. They will play a crucial role in achieving The Trampery's commercial goals and help advance its mission. Alongside their direct responsibilities, the Head of Marketing will also contribute to the company's broader strategy as a member of the Management Team. The role offers the right candidate the chance to be part of a highly motivated and talented team, and to put their stamp on one of London's most ambitious social enterprises. Essentials Role : Head of Marketing Reports to : CEO Basis : Full-time Salary : Up to £45,000 per annum based on experience Paid holiday : 32 days per annum: 20 days annual leave + 8 public holidays + Christmas + your birthday Location : Spanning The Trampery's London sites Responsibilities Marketing Strategy Ownership of the annual marketing budget. Articulate mission, value proposition and differentiators for target audiences. Generate a pipeline of leads for workspaces, courses, venue hire and meeting rooms. Continuous evaluation of campaign performance & conversion across channels. Lead on branding and identity for the overall business along with individual initiatives. Define key propositions for new workspaces and courses. Establish & maintain CRM dataset of VIP and senior contacts. Lead strategy to strengthen relationships and engagement with alumni. Lead the design and production of brochures, flyers, adverts & other marketing materials. Lead development of a new website. Run paid marketing campaigns on Facebook, Instagram and other platforms. Provide marketing support for fundraising activities. Media, PR & Communications Give public presentations on behalf of The Trampery. Coordinate monthly newsletter. Oversee social media streams. Coordinate content sourcing from team members across the company. Regularly attend networking events with tech & creative entrepreneurs. Build and maintain relationships with a network of relevant journalists. Plan & deliver a programme of promotional events. Conceive and implement promotional stunts and activities; potentially involving members, partners and others. Management Contribute to the overall strategy as a member of the Management Team. Brief the Board of Directors as required on marketing questions. Recruit & manage additional personnel for marketing team as needs & resources permit. Recruit & manage external suppliers including PR, web, graphic design, video and photography. Requirements Minimum of 5 years experience in a marketing role. Demonstrated success at lead generation. Experience with segmentation analysis for target markets and audiences. Fluency working with analytics and data to assess performance. Ability to write succinct, compelling copy. Entrepreneurial mindset with ability to prioritise and juggle multiple tasks. Familiarity with entrepreneurial sector and/or social enterprise sector. To apply Please email a covering letter and CV via the button below by 23:59 on Monday 17th February. The Trampery is an equal opportunities employer. We do not discriminate based on gender, ethnicity, sexuality, religion or background. The Trampery is a social enterprise. All profit is reinvested to advance our mission.

Jan 26, 2020

Full time

About The Trampery The Trampery is a London-based social enterprise, founded in 2009, with a mission to support entrepreneurs from all sections of society. Over the past 10 years it has opened 12 acclaimed workspaces in London; introduced specialised courses for entrepreneurs working in fashion, travel and the arts; worked with national and local government to develop new innovation districts in London and Oslo; and helped more than 1,000 businesses get started and grow. Partners include British Fashion Council, Expedia and Barbican Centre. In November 2019 The Trampery launched its new mission to support entrepreneurs delivering social and environmental impact alongside profit. About the role The Head of Marketing will have overall responsibility for shaping The Trampery's communications with clients, stakeholders, influencers, media and the wider world. They will play a crucial role in achieving The Trampery's commercial goals and help advance its mission. Alongside their direct responsibilities, the Head of Marketing will also contribute to the company's broader strategy as a member of the Management Team. The role offers the right candidate the chance to be part of a highly motivated and talented team, and to put their stamp on one of London's most ambitious social enterprises. Essentials Role : Head of Marketing Reports to : CEO Basis : Full-time Salary : Up to £45,000 per annum based on experience Paid holiday : 32 days per annum: 20 days annual leave + 8 public holidays + Christmas + your birthday Location : Spanning The Trampery's London sites Responsibilities Marketing Strategy Ownership of the annual marketing budget. Articulate mission, value proposition and differentiators for target audiences. Generate a pipeline of leads for workspaces, courses, venue hire and meeting rooms. Continuous evaluation of campaign performance & conversion across channels. Lead on branding and identity for the overall business along with individual initiatives. Define key propositions for new workspaces and courses. Establish & maintain CRM dataset of VIP and senior contacts. Lead strategy to strengthen relationships and engagement with alumni. Lead the design and production of brochures, flyers, adverts & other marketing materials. Lead development of a new website. Run paid marketing campaigns on Facebook, Instagram and other platforms. Provide marketing support for fundraising activities. Media, PR & Communications Give public presentations on behalf of The Trampery. Coordinate monthly newsletter. Oversee social media streams. Coordinate content sourcing from team members across the company. Regularly attend networking events with tech & creative entrepreneurs. Build and maintain relationships with a network of relevant journalists. Plan & deliver a programme of promotional events. Conceive and implement promotional stunts and activities; potentially involving members, partners and others. Management Contribute to the overall strategy as a member of the Management Team. Brief the Board of Directors as required on marketing questions. Recruit & manage additional personnel for marketing team as needs & resources permit. Recruit & manage external suppliers including PR, web, graphic design, video and photography. Requirements Minimum of 5 years experience in a marketing role. Demonstrated success at lead generation. Experience with segmentation analysis for target markets and audiences. Fluency working with analytics and data to assess performance. Ability to write succinct, compelling copy. Entrepreneurial mindset with ability to prioritise and juggle multiple tasks. Familiarity with entrepreneurial sector and/or social enterprise sector. To apply Please email a covering letter and CV via the button below by 23:59 on Monday 17th February. The Trampery is an equal opportunities employer. We do not discriminate based on gender, ethnicity, sexuality, religion or background. The Trampery is a social enterprise. All profit is reinvested to advance our mission.

Change Manager - Mergers & Acquisitions

Schroders Investment Management

What we are looking for Using a Merger and Acquisition (M&A) Integration framework designed by our team, Enterprise Change is leading delivery of full or partial integration or divestment of the business. Enterprise Change is looking to increase its capacity, skillset and experience in this area and gain additional support to drive multiple projects. You will support and work with various domain change teams to plan and execute integration or divestment. You will have a background in Wealth or Investment management with experience in M&A Integration. You will have experience of working in an Agile environment and will be involved in working on exciting global acquisitions that have real business impact. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. We offer flexible working appropriate for a client solutions focused role. Team overview Group Change designs and delivers solutions to enterprise level challenges. It consists of four capability teams: Business Consulting and Architecture, Lean and Agile Operational Excellence, Enterprise Change and the Group Change Practice COE. Enterprise Change delivers large, complex solutions that impact more than one function. There are two specialisms - programmes and merger & acquisition integration. Schroders SAFe Agile is the standard for change delivery in the team. What you'll do • Influencing the approach and agenda for the M&A Integration project through best practice input, subject-matter expertise and experience and the injection of innovative ideas and ways of thinking • Apply Schroders M&A Framework, SAFe Agile methodology, standards and behaviour to all work • Ensure project delivery teams (technology, data services and business units) are meeting planned delivery objectives: - time; quality; budget • Manage Risks, Assumptions, Issues, Dependencies • Develop effective relationships across the business and the wider change management community • Challenging conventional wisdom and freely expressing their own opinion • Provide subject matter expertise and recommend appropriately pragmatic approaches/solutions. • Maintain relationships with vendors and other parties and ensuring alignment with technology teams where necessary • Understanding the needs of our clients and the business and tailoring the approach accordingly The knowledge and experience that will help • Strong understanding of the Wealth Management industry required • Strong knowledge of project management and change management • Understanding of business change management skills and best practice, gained through experience of working enterprise change or consultancy teams • Experience of business process and technology change • Experience of M&A Integration project or project management experience in a large programme • An expert understanding of change management disciplines, processes and tools, including: • Experience of each of the key stages of change delivery • Planning and progress tracking mechanisms • Effective means of monitoring and managing issues, risks and dependencies • Strong reporting skills • Managing stakeholders • Ability to prioritise and manage own activities in the best interests of the organisation • Builds trusting relationships with stakeholders at all levels • Able to build consensus and influence outcomes, including adapting communication style to suit audience • Collaborative team player who will want to succeed as part of a high performing team • Strong communication skills, experience managing relationships with senior stakeholders • Excellent command of the English language, both written and spoken • Experience of working with global colleagues and stakeholders and sensitivity to cultural differences and time zones • Logical, structured thought processes and good problem solving skills • Good relationship management skills - able to engage with and gain confidence of others and maximise their contribution to the process • Strong communication skills - written, pictorial, presentational and verbal at all levels within the organisation • Able to demonstrate initiative • Focus on quality • Experience of Agile working practices The knowledge and experience you will need Financial Services experience ideally investment management, in one or more of the following areas: • M&A Integration (preferable) • Front Office processes as they apply to Equity, Fixed Income and Multi Asset business domains (desirable) • Middle and Back Office processes as they apply to Equity, Fixed Income and Multi Asset business domains • Distribution, marketing, web, collaboration and CRM • Corporate functions required to support the running of an Asset Management organisation: Risk, Finance, Procurement, HR, Legal and Compliance What you will be like • Can develop new ideas and approaches that impact on existing methods, policies and approaches. • Self starter who is ready to own responsibility for coordinating and planning the objectives and activities. • A technical minded person with a desire to keep abreast of ever changing Asset Management and technology industries. • Confident enough to be able to challenge business ideas where they do meet stated objectives We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. Note to agencies Schroders does not accept speculative CV's from agencies. We do have a PSL who are invited to support us when required. We only pay fees to agencies instructed to send CV's and are submitted through our recruitment portal. We do not pay fees on speculative or unsolicited CV's sent to Schroders or Schroders employees and reserve the right to contact unsolicited CV's directly.

Jan 26, 2020

Full time

What we are looking for Using a Merger and Acquisition (M&A) Integration framework designed by our team, Enterprise Change is leading delivery of full or partial integration or divestment of the business. Enterprise Change is looking to increase its capacity, skillset and experience in this area and gain additional support to drive multiple projects. You will support and work with various domain change teams to plan and execute integration or divestment. You will have a background in Wealth or Investment management with experience in M&A Integration. You will have experience of working in an Agile environment and will be involved in working on exciting global acquisitions that have real business impact. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. We offer flexible working appropriate for a client solutions focused role. Team overview Group Change designs and delivers solutions to enterprise level challenges. It consists of four capability teams: Business Consulting and Architecture, Lean and Agile Operational Excellence, Enterprise Change and the Group Change Practice COE. Enterprise Change delivers large, complex solutions that impact more than one function. There are two specialisms - programmes and merger & acquisition integration. Schroders SAFe Agile is the standard for change delivery in the team. What you'll do • Influencing the approach and agenda for the M&A Integration project through best practice input, subject-matter expertise and experience and the injection of innovative ideas and ways of thinking • Apply Schroders M&A Framework, SAFe Agile methodology, standards and behaviour to all work • Ensure project delivery teams (technology, data services and business units) are meeting planned delivery objectives: - time; quality; budget • Manage Risks, Assumptions, Issues, Dependencies • Develop effective relationships across the business and the wider change management community • Challenging conventional wisdom and freely expressing their own opinion • Provide subject matter expertise and recommend appropriately pragmatic approaches/solutions. • Maintain relationships with vendors and other parties and ensuring alignment with technology teams where necessary • Understanding the needs of our clients and the business and tailoring the approach accordingly The knowledge and experience that will help • Strong understanding of the Wealth Management industry required • Strong knowledge of project management and change management • Understanding of business change management skills and best practice, gained through experience of working enterprise change or consultancy teams • Experience of business process and technology change • Experience of M&A Integration project or project management experience in a large programme • An expert understanding of change management disciplines, processes and tools, including: • Experience of each of the key stages of change delivery • Planning and progress tracking mechanisms • Effective means of monitoring and managing issues, risks and dependencies • Strong reporting skills • Managing stakeholders • Ability to prioritise and manage own activities in the best interests of the organisation • Builds trusting relationships with stakeholders at all levels • Able to build consensus and influence outcomes, including adapting communication style to suit audience • Collaborative team player who will want to succeed as part of a high performing team • Strong communication skills, experience managing relationships with senior stakeholders • Excellent command of the English language, both written and spoken • Experience of working with global colleagues and stakeholders and sensitivity to cultural differences and time zones • Logical, structured thought processes and good problem solving skills • Good relationship management skills - able to engage with and gain confidence of others and maximise their contribution to the process • Strong communication skills - written, pictorial, presentational and verbal at all levels within the organisation • Able to demonstrate initiative • Focus on quality • Experience of Agile working practices The knowledge and experience you will need Financial Services experience ideally investment management, in one or more of the following areas: • M&A Integration (preferable) • Front Office processes as they apply to Equity, Fixed Income and Multi Asset business domains (desirable) • Middle and Back Office processes as they apply to Equity, Fixed Income and Multi Asset business domains • Distribution, marketing, web, collaboration and CRM • Corporate functions required to support the running of an Asset Management organisation: Risk, Finance, Procurement, HR, Legal and Compliance What you will be like • Can develop new ideas and approaches that impact on existing methods, policies and approaches. • Self starter who is ready to own responsibility for coordinating and planning the objectives and activities. • A technical minded person with a desire to keep abreast of ever changing Asset Management and technology industries. • Confident enough to be able to challenge business ideas where they do meet stated objectives We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. Note to agencies Schroders does not accept speculative CV's from agencies. We do have a PSL who are invited to support us when required. We only pay fees to agencies instructed to send CV's and are submitted through our recruitment portal. We do not pay fees on speculative or unsolicited CV's sent to Schroders or Schroders employees and reserve the right to contact unsolicited CV's directly.

CRM Lead

BRITISH RED CROSS-11 City, London

CRM Lead Location: Moorgate, London Contract type: Permanent Hours per week: 35 Salary: £55,000 - 60,000 per annum (incl. London weighting) A new role that will empower, coach and guide the business to deliver and support CRM solutions to help people in crisis, working across all of our services and in collaboration with our service users, supporters, volunteers and staff. About the role The organisational CRM and data strategy will drive the development and deployment of new CRM systems into our organisation. This will require new service support models to ensure that longer term value is realised and the systems are continually improved. This new context will necessitate a leader of CRM technical resources to drive the change of supporting applications to one of enabling the delivery of critical business services. The CRM lead will also be seen internally and externally by 3rd party suppliers as the domain expert for service management of CRM systems. They will design, implement and monitor service level agreements with internal stakeholders up to and including director level. What we are looking for Educated to degree level or equivalent in IT, you will have a proven track record of CRM service management designing, delivering and supporting customer-focussed propositions in a range of contexts. You will have proven experience of delivering complex programmes of work often with competing priorities and changing requirements, from ideation through to continuous improvement and the ability to manage and make recommendations about a complex portfolio of activity in a dynamic environment, with often changing and competing priorities. You will also have: * Demonstrable knowledge and passion for CRM technologies. * Demonstrable knowledge of managing CRM system integrators from a client perspective * Demonstrable knowledge of CRM systems development lifecycle and Application support lifecycles. Meet the team The Information and Digital Technology directorate (I&DT) is responsible for developing and delivering information and digital services that enable our staff and volunteers to support people in crisis across the UK and internationally. We are at the beginning of an exciting period of change. Our digital and information strategy seeks to transform the way we use technology to support our people and to deliver services. The directorate is passionate and focused on creating an IT infrastructure, innovative applications and services that supports the transformation to a digital culture. Closing date for applications is 23:59 on the 6th of February 2020 with interviews to follow. We offer a wide range of staff benefits, these include: * 36 days holiday (including Bank Holidays) * Option to buy an extra 5 days annual leave * Up to 6% contributory pension * Flexible working policy A little bit more about us The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738). Follow us on and on Linked in - British Red Cross, to hear about our latest job vacancies. Connecting human kindness with human crisis

Jan 26, 2020

Full time

CRM Lead Location: Moorgate, London Contract type: Permanent Hours per week: 35 Salary: £55,000 - 60,000 per annum (incl. London weighting) A new role that will empower, coach and guide the business to deliver and support CRM solutions to help people in crisis, working across all of our services and in collaboration with our service users, supporters, volunteers and staff. About the role The organisational CRM and data strategy will drive the development and deployment of new CRM systems into our organisation. This will require new service support models to ensure that longer term value is realised and the systems are continually improved. This new context will necessitate a leader of CRM technical resources to drive the change of supporting applications to one of enabling the delivery of critical business services. The CRM lead will also be seen internally and externally by 3rd party suppliers as the domain expert for service management of CRM systems. They will design, implement and monitor service level agreements with internal stakeholders up to and including director level. What we are looking for Educated to degree level or equivalent in IT, you will have a proven track record of CRM service management designing, delivering and supporting customer-focussed propositions in a range of contexts. You will have proven experience of delivering complex programmes of work often with competing priorities and changing requirements, from ideation through to continuous improvement and the ability to manage and make recommendations about a complex portfolio of activity in a dynamic environment, with often changing and competing priorities. You will also have: * Demonstrable knowledge and passion for CRM technologies. * Demonstrable knowledge of managing CRM system integrators from a client perspective * Demonstrable knowledge of CRM systems development lifecycle and Application support lifecycles. Meet the team The Information and Digital Technology directorate (I&DT) is responsible for developing and delivering information and digital services that enable our staff and volunteers to support people in crisis across the UK and internationally. We are at the beginning of an exciting period of change. Our digital and information strategy seeks to transform the way we use technology to support our people and to deliver services. The directorate is passionate and focused on creating an IT infrastructure, innovative applications and services that supports the transformation to a digital culture. Closing date for applications is 23:59 on the 6th of February 2020 with interviews to follow. We offer a wide range of staff benefits, these include: * 36 days holiday (including Bank Holidays) * Option to buy an extra 5 days annual leave * Up to 6% contributory pension * Flexible working policy A little bit more about us The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738). Follow us on and on Linked in - British Red Cross, to hear about our latest job vacancies. Connecting human kindness with human crisis

Web Development Engineer

Horner Recruitment Bletchley, Buckinghamshire

Our client a large Technology business are looking for a Web Developer to join their existing team in Milton Keynes. Responsibilities will include: Web page and web portal design, development and implementation for company products, both data-centre and cloud based, increasingly incorporating AI and ML (Machine Learning) Programming, data migration (SQL) and web technology support for our internal marketing team in implementing a new (internal) CRM with a focus on Digital Marketing Development and execution of test plans Providing technical and stakeholder support when necessary Undertaking very occasional national and (more rarely) international travel if required. The candidate The ideal candidate will be a self-motivated team worker with a creative and imaginative approach to solving problems and good inter-personal skills. Two or more years work experience is desirable, although a more recent graduate with an excellent degree will certainly be considered. Required Technical background: System administration and software development on Linux and Windows Experience developing and implementing systems using Bash, Python, JavaScript, HTML, CSS, Bootstrap, jQuery, SQL, Joomla, AWS Knowledge of Web Security Virtualisation (AWS EC2, VMWare) Database programming (MySQL, SQL Server) Web Services/REST APIs & Cloud Based Applications Understanding of TCP/IP and networking Webpage design

Jan 26, 2020

Full time

Our client a large Technology business are looking for a Web Developer to join their existing team in Milton Keynes. Responsibilities will include: Web page and web portal design, development and implementation for company products, both data-centre and cloud based, increasingly incorporating AI and ML (Machine Learning) Programming, data migration (SQL) and web technology support for our internal marketing team in implementing a new (internal) CRM with a focus on Digital Marketing Development and execution of test plans Providing technical and stakeholder support when necessary Undertaking very occasional national and (more rarely) international travel if required. The candidate The ideal candidate will be a self-motivated team worker with a creative and imaginative approach to solving problems and good inter-personal skills. Two or more years work experience is desirable, although a more recent graduate with an excellent degree will certainly be considered. Required Technical background: System administration and software development on Linux and Windows Experience developing and implementing systems using Bash, Python, JavaScript, HTML, CSS, Bootstrap, jQuery, SQL, Joomla, AWS Knowledge of Web Security Virtualisation (AWS EC2, VMWare) Database programming (MySQL, SQL Server) Web Services/REST APIs & Cloud Based Applications Understanding of TCP/IP and networking Webpage design

Dynamics CRM Technical Consultant - MS Gold Partner - Bristol

Pearson Carter City, Bristol

Microsoft Dynamics CRM Technical Consultant - MS Gold Partner - Bristol - Up to £70k Pearson Carter are working with an establish, yet growing MS Gold Partner based in the Bristol, Avon. Due to their continued growth and the acquisition of new projects they are seeking a CRM Technical Consultant to join their talented team. This is an exciting opportunity to work end-to-end on D365 greenfield and brownfield projects with small, medium and enterprise clients, whilst also having lead and mentor others. Requirements: Dynamics CRM experience Strong technical/Development skills Stakeholder management experience Willingness to travel regionally or UK wide Partner background experience In return they are offering an attractive salary up to £70,000. If you are interested in discussing this opportunity in more detail, then please contact Ryan Beal at Pearson Carter on or email your CV to . Pearson Carter are a leading Microsoft Dynamics CRM recruitment agency - Business Applications Consultant, CRM Developer, Developer, Software Developer, SharePoint, .Net, CRM Consultant, Consultant, Dynamics CRM, Microsoft Dynamics CRM, CRM, DCRM, D365, Dynamics 365, Customer Engagement, D365 CE, Dynamics CRM Jobs, CRM Jobs, CRM Opportunities, UK, Avon, Bristol, Bristol, Cardiff, Wales, Somerset, UK Wide, MS Dynamics, Microsoft Dynamics 2011, 2013, 2015, 2016, 365, Dynamics, Microsoft, Customer, Sales, Engagement, Marketing, Customer Engagement, D365, 365, Dynamics365, Microsoft Dynamics CRM, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 Customer Engagement

Jan 26, 2020

Full time

Microsoft Dynamics CRM Technical Consultant - MS Gold Partner - Bristol - Up to £70k Pearson Carter are working with an establish, yet growing MS Gold Partner based in the Bristol, Avon. Due to their continued growth and the acquisition of new projects they are seeking a CRM Technical Consultant to join their talented team. This is an exciting opportunity to work end-to-end on D365 greenfield and brownfield projects with small, medium and enterprise clients, whilst also having lead and mentor others. Requirements: Dynamics CRM experience Strong technical/Development skills Stakeholder management experience Willingness to travel regionally or UK wide Partner background experience In return they are offering an attractive salary up to £70,000. If you are interested in discussing this opportunity in more detail, then please contact Ryan Beal at Pearson Carter on or email your CV to . Pearson Carter are a leading Microsoft Dynamics CRM recruitment agency - Business Applications Consultant, CRM Developer, Developer, Software Developer, SharePoint, .Net, CRM Consultant, Consultant, Dynamics CRM, Microsoft Dynamics CRM, CRM, DCRM, D365, Dynamics 365, Customer Engagement, D365 CE, Dynamics CRM Jobs, CRM Jobs, CRM Opportunities, UK, Avon, Bristol, Bristol, Cardiff, Wales, Somerset, UK Wide, MS Dynamics, Microsoft Dynamics 2011, 2013, 2015, 2016, 365, Dynamics, Microsoft, Customer, Sales, Engagement, Marketing, Customer Engagement, D365, 365, Dynamics365, Microsoft Dynamics CRM, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 Customer Engagement

Database Officer

Understanding Recruitment

Database Officer An exciting opportunity has arisen for an experienced Database Officer who has previous CRM experience to join a leading charity based in North London. This is an exciting time to join the organisation as they are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play ...... click apply for full job details

Jan 26, 2020

Full time

Database Officer An exciting opportunity has arisen for an experienced Database Officer who has previous CRM experience to join a leading charity based in North London. This is an exciting time to join the organisation as they are currently investing heavily into their database team and are now looking to add a new Database Officer to join their expanding department. The Database Officer will play ...... click apply for full job details

Applications Lead

ITS

Applications Lead Applications Lead required for an award-winning Law Firm. Providing Technical Leadership to the team you will be responsible for advanced support and configuration of core applications including their DMS, CRM and PMS, as well as line management responsibility for 3 engineers. As an Applications Lead you will understand the needs and working practices of the business, how they tran ...... click apply for full job details

Jan 26, 2020

Full time

Applications Lead Applications Lead required for an award-winning Law Firm. Providing Technical Leadership to the team you will be responsible for advanced support and configuration of core applications including their DMS, CRM and PMS, as well as line management responsibility for 3 engineers. As an Applications Lead you will understand the needs and working practices of the business, how they tran ...... click apply for full job details

Head of Communications

National Numeracy Lewes, Sussex

National Numeracy is seeking a proactive and dynamic Head of Communications to build on a successful period and drive our comms in the new decade. National Numeracy is an independent charity that focuses on adults and children with low levels of numeracy. We aim to challenge prevailing attitudes, influence public policy and research, and identify and promote effective approaches to improving numeracy. Where possible, we will work in partnership with others to achieve these aims. Founded in 2012, the work of National Numeracy is carried out with support from key partner organisations and funders. We are a small team applying our experience and dedication to address the frequently neglected yet essential role of numeracy in everyone's everyday lives. National Numeracy has recently developed a 5-year strategy, which launches in 2020. You will take the lead on implementing the communications strand of this work, aiming to raising the profile and awareness of the work of National Numeracy and ensure that it continues to cement its position as the 'go to' place for anyone seeking information or help relating to numeracy within the UK. You will oversee the day-to-day running of the communications team and its work across a range of channels. You will also work closely with the Chief Executive, trustees and senior management team, and be involved in various aspects of communications, external affairs and marketing including managing our digital offer and ensuring the success of national campaigns. You will lead on the strands of activity relating to raising awareness and work with the senior team on policy and strategy. Main Duties: Lead, develop and implement the 5-year communications strategy. Create effective, integrated and dynamic communications through a range of channels to ensure KPIs are met. Work with the team to develop, manage and implement the content and SEO strategy, across NN website and social media. Support the CEO, senior management team and trustees in public-facing influencing activities Oversee production of reports, editorial, and other material, and act as brand guardian for National Numeracy's messaging and tone of voice. Lead NN's media work, by managing excellent relationships with journalists and partner media teams, developing pitches and press releases, and working closely with PR agencies. Maintain an excellent understanding of the external communications environment including the news and social media agenda, ensure the team is prepared to respond to breaking communications opportunities. Manage relationships with stakeholder content teams, bloggers, and high-profile figures working on the public representation of numeracy. Tell success stories; unearth case studies from learners and oversee their use across NN channels and wider media. Manage NN's long-term measurement of public attitudes towards maths; conduct annual nationwide surveys, work with the NN data analyst to interpret new reports and datasets. Lead and line manage the comms team. Work closely with other operational leads within the organisation, providing strategic communications advice and practical support to ensure successful delivery of the wider work of the charity. Work with the finance team to manage budgets where appropriate. You will be: Dynamic, enthusiastic and self-motivated Able to work both independently and as part of a team A creative thinker keen to use your initiative to support the overall aims of the organisation Well organised with good time management and able to prioritise Experienced at building and sustaining professional relationships online, on the phone and in person Numerate and will identify with the importance of numeracy and the aims of the organisation Resilient and prepared to see tasks through to finish Good at detail, spotting mistakes, anticipating problems and finding alternative solutions. You will have (essential) Excellent written skills, able to create effective copy for a range of audiences. Degree level education or equivalent experience. Good experience of a media, PR or public affairs environment. Proven skills in a broad range of software packages including word processing, spreadsheets, presentation / graphics and database, CRM, CMS, website analytics. Excellent attention to detail and proof-reading skills. Proven organisational, time management and decision-making skills. Experience of managing people and leading projects. Excellent interpersonal and verbal communication skills. Experience delivering and implementing a communications strategy. You will have (desired): Experience of working in the third sector or in an education/maths environment. Experience of securing content and editorial partnerships. Experience of overseeing website re-platforming projects from start to finish. We are offering: 25 days' holiday a year a supportive approach to career development company pension scheme a flexible approach to working on-site parking or easy walk from Lewes train and bus stations £39,000 - £41,000 per annum pro rata National Numeracy offers a supportive working environment. We are a friendly team and have regular team events. We take life-long learning seriously and support all staff members to continue their learning journey during their time at NN. National Numeracy is based in Lewes, East Sussex but works with a national remit. There may be some UK travel associated with this post. *This job description doesn't constitute a promise or guarantee of employment **National Numeracy retains the right to change or assign other duties to this position as required.

Jan 26, 2020

Full time

National Numeracy is seeking a proactive and dynamic Head of Communications to build on a successful period and drive our comms in the new decade. National Numeracy is an independent charity that focuses on adults and children with low levels of numeracy. We aim to challenge prevailing attitudes, influence public policy and research, and identify and promote effective approaches to improving numeracy. Where possible, we will work in partnership with others to achieve these aims. Founded in 2012, the work of National Numeracy is carried out with support from key partner organisations and funders. We are a small team applying our experience and dedication to address the frequently neglected yet essential role of numeracy in everyone's everyday lives. National Numeracy has recently developed a 5-year strategy, which launches in 2020. You will take the lead on implementing the communications strand of this work, aiming to raising the profile and awareness of the work of National Numeracy and ensure that it continues to cement its position as the 'go to' place for anyone seeking information or help relating to numeracy within the UK. You will oversee the day-to-day running of the communications team and its work across a range of channels. You will also work closely with the Chief Executive, trustees and senior management team, and be involved in various aspects of communications, external affairs and marketing including managing our digital offer and ensuring the success of national campaigns. You will lead on the strands of activity relating to raising awareness and work with the senior team on policy and strategy. Main Duties: Lead, develop and implement the 5-year communications strategy. Create effective, integrated and dynamic communications through a range of channels to ensure KPIs are met. Work with the team to develop, manage and implement the content and SEO strategy, across NN website and social media. Support the CEO, senior management team and trustees in public-facing influencing activities Oversee production of reports, editorial, and other material, and act as brand guardian for National Numeracy's messaging and tone of voice. Lead NN's media work, by managing excellent relationships with journalists and partner media teams, developing pitches and press releases, and working closely with PR agencies. Maintain an excellent understanding of the external communications environment including the news and social media agenda, ensure the team is prepared to respond to breaking communications opportunities. Manage relationships with stakeholder content teams, bloggers, and high-profile figures working on the public representation of numeracy. Tell success stories; unearth case studies from learners and oversee their use across NN channels and wider media. Manage NN's long-term measurement of public attitudes towards maths; conduct annual nationwide surveys, work with the NN data analyst to interpret new reports and datasets. Lead and line manage the comms team. Work closely with other operational leads within the organisation, providing strategic communications advice and practical support to ensure successful delivery of the wider work of the charity. Work with the finance team to manage budgets where appropriate. You will be: Dynamic, enthusiastic and self-motivated Able to work both independently and as part of a team A creative thinker keen to use your initiative to support the overall aims of the organisation Well organised with good time management and able to prioritise Experienced at building and sustaining professional relationships online, on the phone and in person Numerate and will identify with the importance of numeracy and the aims of the organisation Resilient and prepared to see tasks through to finish Good at detail, spotting mistakes, anticipating problems and finding alternative solutions. You will have (essential) Excellent written skills, able to create effective copy for a range of audiences. Degree level education or equivalent experience. Good experience of a media, PR or public affairs environment. Proven skills in a broad range of software packages including word processing, spreadsheets, presentation / graphics and database, CRM, CMS, website analytics. Excellent attention to detail and proof-reading skills. Proven organisational, time management and decision-making skills. Experience of managing people and leading projects. Excellent interpersonal and verbal communication skills. Experience delivering and implementing a communications strategy. You will have (desired): Experience of working in the third sector or in an education/maths environment. Experience of securing content and editorial partnerships. Experience of overseeing website re-platforming projects from start to finish. We are offering: 25 days' holiday a year a supportive approach to career development company pension scheme a flexible approach to working on-site parking or easy walk from Lewes train and bus stations £39,000 - £41,000 per annum pro rata National Numeracy offers a supportive working environment. We are a friendly team and have regular team events. We take life-long learning seriously and support all staff members to continue their learning journey during their time at NN. National Numeracy is based in Lewes, East Sussex but works with a national remit. There may be some UK travel associated with this post. *This job description doesn't constitute a promise or guarantee of employment **National Numeracy retains the right to change or assign other duties to this position as required.

ERP Consultant Sap by Design

Additional Resources Ltd Poole, Dorset

ERP Consultant (Sap by Design) - Homebased or Poole Salary: £50k - £60k + Car + Bonus + Healthcare +Pension + Free car parking + Staff discount scheme The company Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop. The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign My Client is a SAP & Cloud IT Services Company. The company is a Gold Partner and one of the top SAP Business One partners worldwide. With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers. The Role An enthusiastic and versatile individual is required to join an established team providing the full range of technical services around the exceptional SAP Business by Design (ByD) software. The role will eventually encompass involvement in all stages of the project life cycle including Pre-Sales Consultancy, Requirement Definition Analysis, Project Definition Analysis, Proof of Concept, Installation, Configuration, Training, Data Migration and Go-Live. Essential Requirements Applicants will have a proven and demonstrable track-record in all aspects of the project life cycle of the implementation of financial and business applications in SAP ByD or failing that, any other major ERP system. Essential skills: Strong SAP Business By Design knowledge with an end to end company view Experience of Requirement and Project Definition Experience of Project Costing Experience of installation and configuration of business applications Experience of Presales Experience of training in small and classroom environments Understanding of core logistical business processes Understanding of financials to P&L and Balance Sheet Understanding of manufacturing processes Working knowledge of Crystal Reports Advantageous skills: Strong Experience of any standard ERP product Accounting background or qualification such as AAT, degree or professional qualification Knowledge of SQL, reporting products/techniques or CRM Working knowledge of Codeless Platforms BPA Qualifications and Certifications Minimum GCSE or equivalent Maths and English - grade C or above Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Jan 26, 2020

Full time

ERP Consultant (Sap by Design) - Homebased or Poole Salary: £50k - £60k + Car + Bonus + Healthcare +Pension + Free car parking + Staff discount scheme The company Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop. The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign My Client is a SAP & Cloud IT Services Company. The company is a Gold Partner and one of the top SAP Business One partners worldwide. With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers. The Role An enthusiastic and versatile individual is required to join an established team providing the full range of technical services around the exceptional SAP Business by Design (ByD) software. The role will eventually encompass involvement in all stages of the project life cycle including Pre-Sales Consultancy, Requirement Definition Analysis, Project Definition Analysis, Proof of Concept, Installation, Configuration, Training, Data Migration and Go-Live. Essential Requirements Applicants will have a proven and demonstrable track-record in all aspects of the project life cycle of the implementation of financial and business applications in SAP ByD or failing that, any other major ERP system. Essential skills: Strong SAP Business By Design knowledge with an end to end company view Experience of Requirement and Project Definition Experience of Project Costing Experience of installation and configuration of business applications Experience of Presales Experience of training in small and classroom environments Understanding of core logistical business processes Understanding of financials to P&L and Balance Sheet Understanding of manufacturing processes Working knowledge of Crystal Reports Advantageous skills: Strong Experience of any standard ERP product Accounting background or qualification such as AAT, degree or professional qualification Knowledge of SQL, reporting products/techniques or CRM Working knowledge of Codeless Platforms BPA Qualifications and Certifications Minimum GCSE or equivalent Maths and English - grade C or above Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

project manager - global sitecore cms implementation

Randstad Tech

Project Manager - Global CMS Delivery - London - up to £75,000 A global business with it's HQ in London is urgently seeking a new Project Manager with experience of large-scale CMS re-platforming projects to join their team. You will be responsible for both the IT and Business Change elements of the project - working with stakeholders in Technology, Marketing and the wider business to implement and integrate the new Sitecore CMS platform. It is a great time to be joining the business as they go through a significant change and transformation programme - implementing new global CMS, CRM and website systems to completely change the way they interact with their international customer base. As the successful candidate you must have: - A strong background as a Project Manager with experience of large-scale CMS re-platforming projects - Experience of both business change and IT change related to CMS - Any experience of Sitecore CMS would be a strong advantage - Proven experience in delivering migration plans for over 20+ websites - Experience of delivering projects using relevant technologies - Sitecore / Salesforce / Azure - Cross functional experience working with teams and stakeholders in IT, Marketing and the wider business - Any experience of delivering international projects would be an advantage - Excellent senior stakeholder management skills and communication skills You will be rewarded with an excellent package that includes: - Basic salary of circa £65,000 to £75,000 depending on skills and experience - 10% bonus - Private Healthcare for you and your family - Pension - 25 days holiday - The opportunity to take ownership of a major CMS transition for a global business This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Jan 26, 2020

Full time

Project Manager - Global CMS Delivery - London - up to £75,000 A global business with it's HQ in London is urgently seeking a new Project Manager with experience of large-scale CMS re-platforming projects to join their team. You will be responsible for both the IT and Business Change elements of the project - working with stakeholders in Technology, Marketing and the wider business to implement and integrate the new Sitecore CMS platform. It is a great time to be joining the business as they go through a significant change and transformation programme - implementing new global CMS, CRM and website systems to completely change the way they interact with their international customer base. As the successful candidate you must have: - A strong background as a Project Manager with experience of large-scale CMS re-platforming projects - Experience of both business change and IT change related to CMS - Any experience of Sitecore CMS would be a strong advantage - Proven experience in delivering migration plans for over 20+ websites - Experience of delivering projects using relevant technologies - Sitecore / Salesforce / Azure - Cross functional experience working with teams and stakeholders in IT, Marketing and the wider business - Any experience of delivering international projects would be an advantage - Excellent senior stakeholder management skills and communication skills You will be rewarded with an excellent package that includes: - Basic salary of circa £65,000 to £75,000 depending on skills and experience - 10% bonus - Private Healthcare for you and your family - Pension - 25 days holiday - The opportunity to take ownership of a major CMS transition for a global business This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Business Analyst - Private Equity

Hays Specialist Recruitment Limited

Business Analyst - Technology - CRM - Digital - Private Equity An excellent opportunity has arisen for a Business Analyst to join a leading Private Equity firm well knowledge for their fast paced, autonomous, collaborative and highly entrepreneurial culture. They are looking to recruit a Business Analyst to work on a variety of Business change and Technology focussed projects including projects such as implementations of Office 365, Power Bi - Analytics for Finance and for Procurement, new CRM tool evaluation, Digitisation of Deal process, several office moves in Europe and a new Change process. They are looking for a Business Analyst who will be required to work across a range of Technology and Business Change projects, particularly within the digital arena e.g. optimisation for Mobile/Tablet & also CRM, capability (& willingness) to perform some Business Analysis and an understanding of Microsoft Applications e.g. Power BI & Office 365. A strong background gained within Private Equity is also essential for this role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Jan 26, 2020

Full time

Business Analyst - Technology - CRM - Digital - Private Equity An excellent opportunity has arisen for a Business Analyst to join a leading Private Equity firm well knowledge for their fast paced, autonomous, collaborative and highly entrepreneurial culture. They are looking to recruit a Business Analyst to work on a variety of Business change and Technology focussed projects including projects such as implementations of Office 365, Power Bi - Analytics for Finance and for Procurement, new CRM tool evaluation, Digitisation of Deal process, several office moves in Europe and a new Change process. They are looking for a Business Analyst who will be required to work across a range of Technology and Business Change projects, particularly within the digital arena e.g. optimisation for Mobile/Tablet & also CRM, capability (& willingness) to perform some Business Analysis and an understanding of Microsoft Applications e.g. Power BI & Office 365. A strong background gained within Private Equity is also essential for this role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Director

Reed Bletchley, Buckinghamshire

We are recruiting on behalf of an organisation that following a sustained period of rapid growth (tripling turnover in 2 years) has created an opportunity for a Director of Business Systems to join the organisation, taking ownership of application strategy across EMEA. The organisation has been running for 40 years and has built a reputation of creating top consumer brands across a wide variety of consumer product categories. They are the largest privately owned company in their field. The Director of Business Systems will partner with the Directors of regional businesses in setting strategic and tactical direction of the IT organisation, providing business systems for EMEA functions including Sales Operations, Supply chain planning, Marketing, Sales, Legal, HR, Tax, Finance and other departments. The successful candidate should have a solid track record of implementing/delivering complex projects across the value chain, building effective business partnerships, leading business process / IT transformation initiatives, and cost management while ensuring a positive work environment that emphasises teamwork to achieve common goals. Responsibilities: · Lead and inspire the application development team to engage with the business and identify new functionality, develop compelling business cases, prioritise projects and develop plans that maximise return on investment for the company. · Managing large scale projects and running business applications for corporate function applications (ERP/Finance, CRM, HR, BI/Datawarehouse etc.) · Lead a team managing all aspects of applications implementation and delivery across multiple functions, business units and business lines. · Develop and lead a collaborative and Agile software development approach that improves velocity, while maintaining a strong focus on both quality and scalability. · Drive the cultural changes necessary to enable a continuous delivery model and foster a strong focus on automation of the Software Development Life Cycle (SDLC). · Seek out, validate, and bring to the technology organisation innovative best practices and ideas from the outside, with an emphasis on application development methodologies. · Identify emerging technology trends, especially in the area of SaaS and cloud computing, and ensure the company is leveraging them when appropriate to increase efficiency, reduce costs, and drive value. Person Specifications: · Must have global ERP implementation experience (Microsoft Dynamics and or SAP is a plus) and should know ERP areas well and how to meet S&OP, SOX and PCI compliance demands. · Has successfully led development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals. · Experience developing and supporting mission critical applications optimised to run in the cloud environments. · Deep knowledge of system architecture, technical design, and system and software development technology. · Expertise with managing application development at scale, employing SDLC methodologies including Agile and Scrum. · Has knowledge of emerging trends and developments in SaaS, cloud, AI, machine learning and other digital technologies. · Demonstrated ability in developing a culture that embraces innovation, and challenges existing paradigms. · Exceptional stakeholder management skills

Jan 26, 2020

Full time

We are recruiting on behalf of an organisation that following a sustained period of rapid growth (tripling turnover in 2 years) has created an opportunity for a Director of Business Systems to join the organisation, taking ownership of application strategy across EMEA. The organisation has been running for 40 years and has built a reputation of creating top consumer brands across a wide variety of consumer product categories. They are the largest privately owned company in their field. The Director of Business Systems will partner with the Directors of regional businesses in setting strategic and tactical direction of the IT organisation, providing business systems for EMEA functions including Sales Operations, Supply chain planning, Marketing, Sales, Legal, HR, Tax, Finance and other departments. The successful candidate should have a solid track record of implementing/delivering complex projects across the value chain, building effective business partnerships, leading business process / IT transformation initiatives, and cost management while ensuring a positive work environment that emphasises teamwork to achieve common goals. Responsibilities: · Lead and inspire the application development team to engage with the business and identify new functionality, develop compelling business cases, prioritise projects and develop plans that maximise return on investment for the company. · Managing large scale projects and running business applications for corporate function applications (ERP/Finance, CRM, HR, BI/Datawarehouse etc.) · Lead a team managing all aspects of applications implementation and delivery across multiple functions, business units and business lines. · Develop and lead a collaborative and Agile software development approach that improves velocity, while maintaining a strong focus on both quality and scalability. · Drive the cultural changes necessary to enable a continuous delivery model and foster a strong focus on automation of the Software Development Life Cycle (SDLC). · Seek out, validate, and bring to the technology organisation innovative best practices and ideas from the outside, with an emphasis on application development methodologies. · Identify emerging technology trends, especially in the area of SaaS and cloud computing, and ensure the company is leveraging them when appropriate to increase efficiency, reduce costs, and drive value. Person Specifications: · Must have global ERP implementation experience (Microsoft Dynamics and or SAP is a plus) and should know ERP areas well and how to meet S&OP, SOX and PCI compliance demands. · Has successfully led development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals. · Experience developing and supporting mission critical applications optimised to run in the cloud environments. · Deep knowledge of system architecture, technical design, and system and software development technology. · Expertise with managing application development at scale, employing SDLC methodologies including Agile and Scrum. · Has knowledge of emerging trends and developments in SaaS, cloud, AI, machine learning and other digital technologies. · Demonstrated ability in developing a culture that embraces innovation, and challenges existing paradigms. · Exceptional stakeholder management skills

it project manager - global website & cms development

Randstad Tech

Project Manager - Global Website & CMS Development - London - up to £72,000 A global business with it's HQ in London is urgently seeking a new Project Manager with experience of complex website development projects and CMS platforms (ideally Sitecore) to join their team. It is a great time to be joining the business as they go through a significant change and transformation programme - redeveloping their corporate websites, implementing new CMS (Sitecore), integrating with CRM and further developing all of the websites for their disparate business units and global operations. As the successful candidate you must have: - A strong background as an IT Project Manager - with a focus on significant Website and CMS Development projects - Experience of Sitecore as a CMS would be an advantage - Experience of managing projects through the full software development life cycle (SDLC) - Experience of software and website integration projects - Any experience of Website / Salesforce integrations would be an advantage (they will consider other CRMs) - Excellent Vendor management experience - Any experience of delivering international projects would be an advantage - Excellent senior stakeholder management skills and communication skills. You will be rewarded with an excellent package that includes: - Basic salary of circa £65,000 to £72,000 depending on skills and experience - 10% bonus - Private Healthcare for you and your family - Pension - 25 days holiday - The opportunity to take ownership of a major website transformation programme for a global business This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Jan 26, 2020

Full time

Project Manager - Global Website & CMS Development - London - up to £72,000 A global business with it's HQ in London is urgently seeking a new Project Manager with experience of complex website development projects and CMS platforms (ideally Sitecore) to join their team. It is a great time to be joining the business as they go through a significant change and transformation programme - redeveloping their corporate websites, implementing new CMS (Sitecore), integrating with CRM and further developing all of the websites for their disparate business units and global operations. As the successful candidate you must have: - A strong background as an IT Project Manager - with a focus on significant Website and CMS Development projects - Experience of Sitecore as a CMS would be an advantage - Experience of managing projects through the full software development life cycle (SDLC) - Experience of software and website integration projects - Any experience of Website / Salesforce integrations would be an advantage (they will consider other CRMs) - Excellent Vendor management experience - Any experience of delivering international projects would be an advantage - Excellent senior stakeholder management skills and communication skills. You will be rewarded with an excellent package that includes: - Basic salary of circa £65,000 to £72,000 depending on skills and experience - 10% bonus - Private Healthcare for you and your family - Pension - 25 days holiday - The opportunity to take ownership of a major website transformation programme for a global business This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Business Analyst

Absolute IT Recruitment Welwyn Garden City, Hertfordshire

Absolute IT Recruitment are working exclusively with a company in Welwyn Garden City on their Business Analyst vacancy. This vacancy is an initial one-year fixed-term-contract which will have the possibility to transition in to a permanent role. You will be reporting to the Senior Project Manager within the team and will be joining a small team of Project Managers, Business Analysts and IT Support Professionals. The successful Business Analyst will be managing users and stakeholders, working closely with the Project Manager throughout the project lifecycle. This is a varied position which will involve working alongside technical and non-technical stakeholders to gather requirements, identify issues, produce documentation and many more duties. The successful Business Analyst will have the following essential attributes: 2+ years' commercial experience working within a similar role. Commercial experience working within a project-based role which involved requirement gathering and UAT activities. Experience working within a medium-sized organisation, with involvement in business transformation projects. Experience implementing cloud-based packaged software. Strong written and interpersonal communication skills is essential. Strong understanding of Microsoft tools (Word, Excel, PowerPoint, etc.). Desirable attributes: Knowledge of SQL. Knowledge of project management methodologies (i.e. PRINCE2). Experience working within CRM systems and Websites. The Business Analyst will be an integral part of the IT and Projects team as they look to upgrade the business applications within the organisation. Although this role sits within the IT team, this role will provide exposure to working on cross-departmental projects. For immediate consideration of this vacancy, apply today! Key skills include: Business Analyst, Project Management, Requirement Gathering, UAT, Project Life Cycle, CRM, PRINCE2, SQL, Report Manager, etc. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role. If you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

Jan 26, 2020

Full time

Absolute IT Recruitment are working exclusively with a company in Welwyn Garden City on their Business Analyst vacancy. This vacancy is an initial one-year fixed-term-contract which will have the possibility to transition in to a permanent role. You will be reporting to the Senior Project Manager within the team and will be joining a small team of Project Managers, Business Analysts and IT Support Professionals. The successful Business Analyst will be managing users and stakeholders, working closely with the Project Manager throughout the project lifecycle. This is a varied position which will involve working alongside technical and non-technical stakeholders to gather requirements, identify issues, produce documentation and many more duties. The successful Business Analyst will have the following essential attributes: 2+ years' commercial experience working within a similar role. Commercial experience working within a project-based role which involved requirement gathering and UAT activities. Experience working within a medium-sized organisation, with involvement in business transformation projects. Experience implementing cloud-based packaged software. Strong written and interpersonal communication skills is essential. Strong understanding of Microsoft tools (Word, Excel, PowerPoint, etc.). Desirable attributes: Knowledge of SQL. Knowledge of project management methodologies (i.e. PRINCE2). Experience working within CRM systems and Websites. The Business Analyst will be an integral part of the IT and Projects team as they look to upgrade the business applications within the organisation. Although this role sits within the IT team, this role will provide exposure to working on cross-departmental projects. For immediate consideration of this vacancy, apply today! Key skills include: Business Analyst, Project Management, Requirement Gathering, UAT, Project Life Cycle, CRM, PRINCE2, SQL, Report Manager, etc. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role. If you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

Salesforce CRM Analyst & Administrator

Onyx Recruitment City, London

Salesforce CRM Analyst & Administrator Our high profile client based in The City of London is going through transition and consolidating their systems and processes. As part of these changes they require an experienced Salesforce Administrator / Analyst on a permanent basis, to lead the ongoing development of their salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform and will work closely with business areas and subject matter experts to identify, develop, improve and deploy new business processes. This role is part technical, part administrator and part Salesforce analyst. You will be responsible for executing the day-to-day configuration, support, maintenance and improvement of the CRM platform which includes Membership, Events and Finance applications within Salesforce. Responsibilities Serve as primary system administrator for the Salesforce.com environment with 150+ users. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Manage Salesforce.com data feeds and other integrations. Coordinate the evaluation, scope and completion of new development requests. Work with the CTO and the business to establish suitable processes to support administrative, development, and change management activities. Assist in training of new users and grow the Salesforce skill set across the organisation. Effectively act as the liaison between users, vendors and the application support organisation. Work independently with members of the user community to define and document development requirements. Skills required Excellent project management skills and a positive attitude. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. Creative and analytical thinker with strong problem-solving skills. Must demonstrate excellent verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organisation. Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes. Qualifications and Experience needed Solid experience as a Salesforce.com administrator. Saleforce.com Admin (ADM201 and ADM211) certified. Sales Cloud, Service Cloud and Developer certifications preferred. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality. Strong data management abilities. A documented history of successfully driving projects to completion. A demonstrated ability to understand and articulate complex requirements. To apply for this opportunity, please send your details to Onyx Recruitment.

Jan 26, 2020

Full time

Salesforce CRM Analyst & Administrator Our high profile client based in The City of London is going through transition and consolidating their systems and processes. As part of these changes they require an experienced Salesforce Administrator / Analyst on a permanent basis, to lead the ongoing development of their salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform and will work closely with business areas and subject matter experts to identify, develop, improve and deploy new business processes. This role is part technical, part administrator and part Salesforce analyst. You will be responsible for executing the day-to-day configuration, support, maintenance and improvement of the CRM platform which includes Membership, Events and Finance applications within Salesforce. Responsibilities Serve as primary system administrator for the Salesforce.com environment with 150+ users. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Manage Salesforce.com data feeds and other integrations. Coordinate the evaluation, scope and completion of new development requests. Work with the CTO and the business to establish suitable processes to support administrative, development, and change management activities. Assist in training of new users and grow the Salesforce skill set across the organisation. Effectively act as the liaison between users, vendors and the application support organisation. Work independently with members of the user community to define and document development requirements. Skills required Excellent project management skills and a positive attitude. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. Creative and analytical thinker with strong problem-solving skills. Must demonstrate excellent verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organisation. Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes. Qualifications and Experience needed Solid experience as a Salesforce.com administrator. Saleforce.com Admin (ADM201 and ADM211) certified. Sales Cloud, Service Cloud and Developer certifications preferred. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality. Strong data management abilities. A documented history of successfully driving projects to completion. A demonstrated ability to understand and articulate complex requirements. To apply for this opportunity, please send your details to Onyx Recruitment.

Systems, Data & Process Manager

Node4 City, Derby

Reporting to the Head of Service Delivery, the Systems, Data & Process Manager will primarily be responsible for ensuring that Node4 makes best use of the CRM, ERP and other operational systems used to manage its business. This role will focus on how records are managed and maintained in the Node4 CRM and ERP systems (currently Microsoft Dynamics CRM and Hubspot, but soon to migrate to SAP Business ByDesign and Hubspot). You will be responsible for the ongoing monitoring, management and user training required to ensure that all system records maintain exceptional levels of data quality and functionality. This is with a view to producing reliable and consistent reporting and operational performance to all departments within the business. Key Responsibilities: Designing, publishing and maintaining reports. Designing, creating and maintaining KPI entities and dashboards. Monitoring and managing data quality. Managing data entry and system configuration. Identifying areas for business process improvement. Ensuring compliance with necessary accreditations/regulations. Essential Skills: Experience of managing/administering ERP and CRM systems. Knowledge of, and capability of using reporting and data analysis tools such as Power BI, Excel, Crystal Reports. Demonstrable experience in a similar role, preferably in an IT business. Ability to maintain and develop effective relationships with key stakeholders and other senior managers.

Jan 26, 2020

Full time

Reporting to the Head of Service Delivery, the Systems, Data & Process Manager will primarily be responsible for ensuring that Node4 makes best use of the CRM, ERP and other operational systems used to manage its business. This role will focus on how records are managed and maintained in the Node4 CRM and ERP systems (currently Microsoft Dynamics CRM and Hubspot, but soon to migrate to SAP Business ByDesign and Hubspot). You will be responsible for the ongoing monitoring, management and user training required to ensure that all system records maintain exceptional levels of data quality and functionality. This is with a view to producing reliable and consistent reporting and operational performance to all departments within the business. Key Responsibilities: Designing, publishing and maintaining reports. Designing, creating and maintaining KPI entities and dashboards. Monitoring and managing data quality. Managing data entry and system configuration. Identifying areas for business process improvement. Ensuring compliance with necessary accreditations/regulations. Essential Skills: Experience of managing/administering ERP and CRM systems. Knowledge of, and capability of using reporting and data analysis tools such as Power BI, Excel, Crystal Reports. Demonstrable experience in a similar role, preferably in an IT business. Ability to maintain and develop effective relationships with key stakeholders and other senior managers.

IT and Systems Manager

ADMIRAL RECRUITMENT City, London

We are looking for an IT and Systems Manager to join our wonderful client's support team. Since opening their doors over 10 years ago, the collection now has 23 beautiful bars and restaurants in London, Manchester and Edinburgh. You will be the best in class in your sector and will have a thirst for knowledge, this is a fantastic opportunity to join us as we enter an exciting growth period. Objective of the role: To ensure a seamless and stable guest experience across all UK based locations through the proactive support and management of all technical systems. In addition to ensuring the smooth day to day operation of the bars/restaurants, the IT Manager will be responsible for working on the long-term IT / systems strategy to ensure the company remains at the forefront of the bar/restaurant sector. The IT Manager reports directly to the CFO and leads a team of one, as well as managing the outsourced IT helpdesk provider and all third party providers. Main responsibilities; First line of support for all our bars/restaurants in the UK, including day to day management of the Systems Support Technician Support and troubleshooting of issues: Desktop PC and laptops (general onsite if required otherwise send to P1) Office printers Network connection/wifi coverage checks and speeds regularly Phones handsets / TVs / Sound Systems 3rd party systems if required i.e. CRM, Wireless Social, etc. Oracle Micros Simphony EPOS support: Maintain documentation of all sites' technical systems. Establish a training programme for on-site managers to upskill basic troubleshooting knowledge in the business. Flagging software, hardware and configurations if they are not in line with best practise, legal requirements (e.g.: PCI-DSS), company standards Assist with new installations and openings Working with third parties and suppliers to manage cases on behalf of end user, being technical liaison. Escalating where necessary and ensuring third parties meet their SLAs Take ownership of the IT budget and manage all costs effectively The ideal candidate will have A good understanding of key IT systems, including front of house bar/restaurants systems (EPOS, PDQ's, printers A track record of providing IT support in a bar/restaurant environment Lots of energy and enthusiasm for the role, a can-do attitude and a keen appreciation of customer service An ability to work under pressure and to tight timescales Experience and understanding of Micros, whilst not essential, would be a clear advantage What's in it for you? They offer competitive salary, and huge opportunities to progress into bigger roles in the future. • Company trips & incentives • Private Medical Care • Staff Parties & Events • Great team culture • Your Birthday off & paid • Access to Hospitality Actions Employee Assistance Programme

Jan 26, 2020

Full time

We are looking for an IT and Systems Manager to join our wonderful client's support team. Since opening their doors over 10 years ago, the collection now has 23 beautiful bars and restaurants in London, Manchester and Edinburgh. You will be the best in class in your sector and will have a thirst for knowledge, this is a fantastic opportunity to join us as we enter an exciting growth period. Objective of the role: To ensure a seamless and stable guest experience across all UK based locations through the proactive support and management of all technical systems. In addition to ensuring the smooth day to day operation of the bars/restaurants, the IT Manager will be responsible for working on the long-term IT / systems strategy to ensure the company remains at the forefront of the bar/restaurant sector. The IT Manager reports directly to the CFO and leads a team of one, as well as managing the outsourced IT helpdesk provider and all third party providers. Main responsibilities; First line of support for all our bars/restaurants in the UK, including day to day management of the Systems Support Technician Support and troubleshooting of issues: Desktop PC and laptops (general onsite if required otherwise send to P1) Office printers Network connection/wifi coverage checks and speeds regularly Phones handsets / TVs / Sound Systems 3rd party systems if required i.e. CRM, Wireless Social, etc. Oracle Micros Simphony EPOS support: Maintain documentation of all sites' technical systems. Establish a training programme for on-site managers to upskill basic troubleshooting knowledge in the business. Flagging software, hardware and configurations if they are not in line with best practise, legal requirements (e.g.: PCI-DSS), company standards Assist with new installations and openings Working with third parties and suppliers to manage cases on behalf of end user, being technical liaison. Escalating where necessary and ensuring third parties meet their SLAs Take ownership of the IT budget and manage all costs effectively The ideal candidate will have A good understanding of key IT systems, including front of house bar/restaurants systems (EPOS, PDQ's, printers A track record of providing IT support in a bar/restaurant environment Lots of energy and enthusiasm for the role, a can-do attitude and a keen appreciation of customer service An ability to work under pressure and to tight timescales Experience and understanding of Micros, whilst not essential, would be a clear advantage What's in it for you? They offer competitive salary, and huge opportunities to progress into bigger roles in the future. • Company trips & incentives • Private Medical Care • Staff Parties & Events • Great team culture • Your Birthday off & paid • Access to Hospitality Actions Employee Assistance Programme

Salesforce Service Specialist - London- 50K

Ivy Blu Ltd

Salesforce Service Specialist Are you looking for a CRM Specialist role? Interested in working with a High-end luxury brand chain? We are looking for a CRM Service Specialist, who has an excellent experience in Salesforce administration and is excited to work on a variety of projects as well as delivering feature enhancements. Roles & Responsibilities: Configure, develop and support Salesforce Marketing and Service Cloud Data integrity management, ensuring that the data is cleaned as and when new data is uploaded onto Salesforce and ensuring consistency across the system Create and maintain the various different entities in Salesforce including leads, accounts, contacts, campaigns, opportunity activity tracking Manage ongoing support request and administrative needs of users Advocating Salesforce best practices Create and maintain documentation for end-users and IT teams Prioritise the backlog, monitor the progress to smooth collaboration between departments Develop and maintain relationship with professional teams Implementation of projects and to deploy best practice for the operation of the platform Work within schedules and deadlines to agreed business priorities Required experience: Expertise in Salesforce Marketing and Service Cloud At least 2 years' experience of Salesforce platform and configuration Knowledge of API integrations between Salesforce products and other applications Experience using Salesforce AppExchange to extend functionality Salesforce Administrator Certification (advantageous) Retail sector experience (Preferred) A strong, team player attitude and hard-working ability An analytical mind-set with a flair for spreadsheets Skills Set: HTML/JavaScript or similar (Essential) ITIL and Agile processes (Essential) Jira, Confluence or Service Now (advantageous) APEX classes, Triggers , Lighting Components, Visualforce (advantageous) Rewards & Benefits: Very generous staff discounts 40% Fashion & Hospitality 40% Food market & Hampers 30% Beauty & Perfumery 30% wine & Spirits Clothing Allowance as well Travel Allowance / Travel card (following 6 month probation) Seasonal staff parties and team events If you are a CRM Specialist / Salesforce Administrator and you have some retail experience, please apply early with your CV.

Jan 26, 2020

Full time

Salesforce Service Specialist Are you looking for a CRM Specialist role? Interested in working with a High-end luxury brand chain? We are looking for a CRM Service Specialist, who has an excellent experience in Salesforce administration and is excited to work on a variety of projects as well as delivering feature enhancements. Roles & Responsibilities: Configure, develop and support Salesforce Marketing and Service Cloud Data integrity management, ensuring that the data is cleaned as and when new data is uploaded onto Salesforce and ensuring consistency across the system Create and maintain the various different entities in Salesforce including leads, accounts, contacts, campaigns, opportunity activity tracking Manage ongoing support request and administrative needs of users Advocating Salesforce best practices Create and maintain documentation for end-users and IT teams Prioritise the backlog, monitor the progress to smooth collaboration between departments Develop and maintain relationship with professional teams Implementation of projects and to deploy best practice for the operation of the platform Work within schedules and deadlines to agreed business priorities Required experience: Expertise in Salesforce Marketing and Service Cloud At least 2 years' experience of Salesforce platform and configuration Knowledge of API integrations between Salesforce products and other applications Experience using Salesforce AppExchange to extend functionality Salesforce Administrator Certification (advantageous) Retail sector experience (Preferred) A strong, team player attitude and hard-working ability An analytical mind-set with a flair for spreadsheets Skills Set: HTML/JavaScript or similar (Essential) ITIL and Agile processes (Essential) Jira, Confluence or Service Now (advantageous) APEX classes, Triggers , Lighting Components, Visualforce (advantageous) Rewards & Benefits: Very generous staff discounts 40% Fashion & Hospitality 40% Food market & Hampers 30% Beauty & Perfumery 30% wine & Spirits Clothing Allowance as well Travel Allowance / Travel card (following 6 month probation) Seasonal staff parties and team events If you are a CRM Specialist / Salesforce Administrator and you have some retail experience, please apply early with your CV.

Application Support / Support Analyst

Ambis Resourcing Coventry, Warwickshire

Application Support Consultant / Support Analyst / 1st Line Support. This is a good job with lots of variety and lots to learn, working in a first line support role for a busy, professional software company in Coventry that sell, implement and support business software which is similar to an ERP solution. Salary to £24k plus benefits including 5 weeks holiday, health care, flexible hours, and a good bonus scheme. This role is 1st Line Support in a team of 6 people, with the main focus being on dealing with the inbound calls and emails. You can expect 20 to 50 calls per day. The more difficult, in depth and time-consuming problems will go to the second line team. Moving forward, this split will give you the opportunity whilst in the 1st line team, to properly learn their specialist ERP & CRM software on the job, before progressing on to 2nd line support in your future career here. So you will play a vital role as the first point of contact, and will deliver a great support service to your clients, building up relationships and providing an excellent level of support via telephone, email, web chat and remote login, meeting your agreed SLA's, documenting issues and making sure wait times are kept to a minimum. This is a busy environment which will keep you occupied and motivated. They are looking for someone with good, basic all-round IT knowledge, who has some experience supporting some type of application or business software. So this could be ERP or CRM software, HR or Payroll software, Accounting solutions, Legal software, Property software, Construction software, Dealer Management software, Events or Membership software, Field Service software, Supply Chain, WMS solutions, or anything similar to these. Any basic knowledge of accounting or bookkeeping software (or a course or qualification) would be useful, and any basic knowledge of SQL or SQL Server would also be a bonus, but these are by no means essential, some experience of application software support is the key. Their software solution has many features and covers order processing, spare parts, servicing, CRM, rental & hire, sales, invoicing, job orders, project costing, mobile apps, and billing. It has pretty interfaces and dashboards, and is built on the latest Windows, .Net and SQL Server technology integrating fully with standard accounting packages. It will move to becoming an entirely cloud based solution later this year. The clients love it as it is friendly, full of great features and easy to use. You will support their large customer base by email, telephone, web chat and remote login and you will have good communication skills, a love of technology and you enjoy talking to customers and problem solving. You have lots of enthusiasm, are keen to learn and can handle yourself well when the pressure is on. You believe in giving your clients the best customer experience you can and meeting SLA's. Career prospects are excellent, they treat their staff very well, and many people have been with the company for over 10 years which is testament to the way they are looked after and the progression here. For more information, please contact Jake King or Carolyn MacLurg at Ambis Resourcing

Jan 26, 2020

Full time

Application Support Consultant / Support Analyst / 1st Line Support. This is a good job with lots of variety and lots to learn, working in a first line support role for a busy, professional software company in Coventry that sell, implement and support business software which is similar to an ERP solution. Salary to £24k plus benefits including 5 weeks holiday, health care, flexible hours, and a good bonus scheme. This role is 1st Line Support in a team of 6 people, with the main focus being on dealing with the inbound calls and emails. You can expect 20 to 50 calls per day. The more difficult, in depth and time-consuming problems will go to the second line team. Moving forward, this split will give you the opportunity whilst in the 1st line team, to properly learn their specialist ERP & CRM software on the job, before progressing on to 2nd line support in your future career here. So you will play a vital role as the first point of contact, and will deliver a great support service to your clients, building up relationships and providing an excellent level of support via telephone, email, web chat and remote login, meeting your agreed SLA's, documenting issues and making sure wait times are kept to a minimum. This is a busy environment which will keep you occupied and motivated. They are looking for someone with good, basic all-round IT knowledge, who has some experience supporting some type of application or business software. So this could be ERP or CRM software, HR or Payroll software, Accounting solutions, Legal software, Property software, Construction software, Dealer Management software, Events or Membership software, Field Service software, Supply Chain, WMS solutions, or anything similar to these. Any basic knowledge of accounting or bookkeeping software (or a course or qualification) would be useful, and any basic knowledge of SQL or SQL Server would also be a bonus, but these are by no means essential, some experience of application software support is the key. Their software solution has many features and covers order processing, spare parts, servicing, CRM, rental & hire, sales, invoicing, job orders, project costing, mobile apps, and billing. It has pretty interfaces and dashboards, and is built on the latest Windows, .Net and SQL Server technology integrating fully with standard accounting packages. It will move to becoming an entirely cloud based solution later this year. The clients love it as it is friendly, full of great features and easy to use. You will support their large customer base by email, telephone, web chat and remote login and you will have good communication skills, a love of technology and you enjoy talking to customers and problem solving. You have lots of enthusiasm, are keen to learn and can handle yourself well when the pressure is on. You believe in giving your clients the best customer experience you can and meeting SLA's. Career prospects are excellent, they treat their staff very well, and many people have been with the company for over 10 years which is testament to the way they are looked after and the progression here. For more information, please contact Jake King or Carolyn MacLurg at Ambis Resourcing

Director - Technical Account Management (Post-Sales Cyber Security)

Hardy Search & Selection Reading, Oxfordshire

My client, a cyber security vendor, has a directorial opportunity at enterprise level The Post Sales Director TAM is responsible for actively driving and managing the post-sales TAMs and the associated activities/processes (both technical and commercial). The main emphasis for this role will be to provide guidelines and support to the regional TAMs in developing customers and partners at enterprise level. You will be required to correctly position our solutions in the customer's vision, interact with customer at C-level, help on critical phases of the sales process, and ensure timely and reliable closing of business. You will be interacting with the Managing Director (UK), to define message, strategy, activity on existing customers, and report on needs, challenges and results. Responsibilities Primarily provide the commercial/business guidelines and support for assigned accounts Work with TAMs to identify and develop potential new business opportunities Work as a direct TAM on a specified set of accounts Provide functional support to customers and Partners Ensure that customer questions and challenges are efficiently answered and solved, directly or indirectly, on both technical and business-related issues Responsible for attending conferences, seminars etc. Reporting regularly and accurately through the Company's CRM Review accounts situation with TAMs to ensure that customers are satisfied with the service they receive Ensure TAMs send renewal and upsell quotations in an accurate and timely manner Support Channel Partners (when and where applicable) Provide feedback to Marketing and Product Management Interface with Support and Product Management, and ensure critical issues and feature requests are followed up Travel onsite regularly to meet with customers Qualifications Ideal candidate will be self-motivated with important knowledge of IT security and compliance and used to control typical business and sales processes. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports. Organised and analytical, able to find solutions to obstacles through creative and adaptive approaches. Bachelors degree or equivalent experience Experience in Sales and Technical positions at director level Experience in Sales and Technical Management in cyber solutions Excellent written and oral communication skills Proven ability to work autonomously on your assigned disciplines and/or tasks Proven ability to lead Sales and Technical activity in a group of highly skilled TAMs Experienced at blending technical details with commercial requirements and communicating such matters in a customer-oriented way. Able to handle multiple and sometimes conflicting customer priorities. Able to travel throughout the sales territory

Jan 26, 2020

Full time

My client, a cyber security vendor, has a directorial opportunity at enterprise level The Post Sales Director TAM is responsible for actively driving and managing the post-sales TAMs and the associated activities/processes (both technical and commercial). The main emphasis for this role will be to provide guidelines and support to the regional TAMs in developing customers and partners at enterprise level. You will be required to correctly position our solutions in the customer's vision, interact with customer at C-level, help on critical phases of the sales process, and ensure timely and reliable closing of business. You will be interacting with the Managing Director (UK), to define message, strategy, activity on existing customers, and report on needs, challenges and results. Responsibilities Primarily provide the commercial/business guidelines and support for assigned accounts Work with TAMs to identify and develop potential new business opportunities Work as a direct TAM on a specified set of accounts Provide functional support to customers and Partners Ensure that customer questions and challenges are efficiently answered and solved, directly or indirectly, on both technical and business-related issues Responsible for attending conferences, seminars etc. Reporting regularly and accurately through the Company's CRM Review accounts situation with TAMs to ensure that customers are satisfied with the service they receive Ensure TAMs send renewal and upsell quotations in an accurate and timely manner Support Channel Partners (when and where applicable) Provide feedback to Marketing and Product Management Interface with Support and Product Management, and ensure critical issues and feature requests are followed up Travel onsite regularly to meet with customers Qualifications Ideal candidate will be self-motivated with important knowledge of IT security and compliance and used to control typical business and sales processes. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports. Organised and analytical, able to find solutions to obstacles through creative and adaptive approaches. Bachelors degree or equivalent experience Experience in Sales and Technical positions at director level Experience in Sales and Technical Management in cyber solutions Excellent written and oral communication skills Proven ability to work autonomously on your assigned disciplines and/or tasks Proven ability to lead Sales and Technical activity in a group of highly skilled TAMs Experienced at blending technical details with commercial requirements and communicating such matters in a customer-oriented way. Able to handle multiple and sometimes conflicting customer priorities. Able to travel throughout the sales territory

C# Developer - BRISTOL - 50K - Make a difference

Oscar Technology City, Bristol

Software/Web Developer -.Net, C#, MVC - Bristol City Centre - Salary 50K - plus benefits including flexitime, dedicated training budget, regular socials, latest technologies, latest equipment + more. The Role A unique and exciting new opportunity has arisen for multiple experienced Software/Web Developers (.Net, C#, MVC) to join a rapidly growing software development company based in Bristol City Centre. As a Software/Web Developer (.Net, C#, MVC) you will be responsible for a wide range of innovative Greenfield projects from web based to CRM development. Your work will be directly making a positive impact on today's society with the company's that they work with. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be self motivated and enjoy working in a fast-paced rapidly changing environment. You will be working closely with frontend and backend developers so will have the opportunity to voice your creativity as well as learn and grow with the latest technology. Software/Web Developer role requirements: At least 2 years commercial experience in .Net, C# MVC Databases such as SQL Server or Entity Framework Any experience in the following will be highly beneficial: JavaScript libraries such as VueJS, Angular or React HTML, CSS The Company This is a truly exciting, unique and creative software companyy run by individuals who are passionate and open minded about technology and want like minded individuals to join them on their journey. The organisations that they work with, you will be having a direct impact on positive change in today's society and your work will be assisting company's in making a difference. They are currently working on a range of innovative Greenfield projects and are considered industry leading experts in what they do. They work with a number of well known brands across many industries including, financial, health, retail, education etc. They offer a relaxed and friendly working environment, flexitime, dedicated training on whatever technology you'd like to learn, regular socials, latest equipment and more! Apply Now! If you are a talented Software Developer looking to make a difference in today's society and become part of a team focused on being the best, then this could be the right move for you. Software/Web Developer -.Net, C#, MVC - Bristol City Centre - Salary 50K - plus benefits including flexitime, dedicated training budget, regular socials, latest technologies, latest equipment + more. Oscar Technology is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Jan 26, 2020

Full time

Software/Web Developer -.Net, C#, MVC - Bristol City Centre - Salary 50K - plus benefits including flexitime, dedicated training budget, regular socials, latest technologies, latest equipment + more. The Role A unique and exciting new opportunity has arisen for multiple experienced Software/Web Developers (.Net, C#, MVC) to join a rapidly growing software development company based in Bristol City Centre. As a Software/Web Developer (.Net, C#, MVC) you will be responsible for a wide range of innovative Greenfield projects from web based to CRM development. Your work will be directly making a positive impact on today's society with the company's that they work with. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be self motivated and enjoy working in a fast-paced rapidly changing environment. You will be working closely with frontend and backend developers so will have the opportunity to voice your creativity as well as learn and grow with the latest technology. Software/Web Developer role requirements: At least 2 years commercial experience in .Net, C# MVC Databases such as SQL Server or Entity Framework Any experience in the following will be highly beneficial: JavaScript libraries such as VueJS, Angular or React HTML, CSS The Company This is a truly exciting, unique and creative software companyy run by individuals who are passionate and open minded about technology and want like minded individuals to join them on their journey. The organisations that they work with, you will be having a direct impact on positive change in today's society and your work will be assisting company's in making a difference. They are currently working on a range of innovative Greenfield projects and are considered industry leading experts in what they do. They work with a number of well known brands across many industries including, financial, health, retail, education etc. They offer a relaxed and friendly working environment, flexitime, dedicated training on whatever technology you'd like to learn, regular socials, latest equipment and more! Apply Now! If you are a talented Software Developer looking to make a difference in today's society and become part of a team focused on being the best, then this could be the right move for you. Software/Web Developer -.Net, C#, MVC - Bristol City Centre - Salary 50K - plus benefits including flexitime, dedicated training budget, regular socials, latest technologies, latest equipment + more. Oscar Technology is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Technical Business Analyst - IT

The Humphrey Group City, London

TECHNICAL BUSINESS ANALYST - IT Salary: £45,000 - £65,000 Location: City of London The role We are looking for a Business Analyst with a technical background to work in our IT department. The role is situated within our Software Development function and will work alongside an existing team of Developers and IT Project Managers to help deliver small system enhancements through to large scale multi-functional and cross-platform projects. Our client is a one-of-a-kind real estate specialist business, with multiple business lines dealing with all thing's real estate from residential and commercial property sales, property facilities and management through to farmland and country estate advice and management. This role will be responsible for supporting the technical analysis and delivery of all applications across all business lines and no two days will be the same. The role will report to the Head of Business Systems and work as a facilitator of system change between the various business lines and IT, responsible for establishing and refining requirements, co-ordinating tasks with various resources and supporting the testing and release processes. Necessary Skills/Experience Strong MS Office skills; Excel, Word, PowerPoint Excellent at utilising process mapping in analysis and using appropriate tools (i.e. Visio) Proficient at producing proof-of-concepts and wireframes for suggested solutions Ability to engage and communicate proactively and effectively at all levels of the business Highly skilled in writing technical and functional design documentation Skilled at creatively eliciting and interpreting requirements through various methods 5+ years-experience in a Business Analyst role writing requirements and specifications for a range of development and testing teams (onshore, offshore, software house, in-house, contractor, agile, waterfall) Desirable Skills/Experience Ability to use SQL to provide analysis on data within application databases Knowledge and experience of Dynamics 365 or similar ERP / CRM platforms BPMN/UML type diagrammatic experience Experience within a financial services, real estate or commercial markets industry Experience of task and defect tracking tools such as Jira Desirable Qualifications IIBA, ECBA, CCBA, CBAP PRINCE2 Foundation/Practitioner ( or experience of delivering change/projects under a similar controlled methodology ) Travel Requirements The role will be predominantly based in our head office at 5 Aldermanbury Square, which is a 6 minute walk from Moorgate tube station. They also have a London office in Hill Street, Mayfair - as well as other offices in Birmingham and Chelmsford, and dotted all over the country. This role will be required to travel on the odd occasion to other offices as and when required.

Jan 26, 2020

Full time

TECHNICAL BUSINESS ANALYST - IT Salary: £45,000 - £65,000 Location: City of London The role We are looking for a Business Analyst with a technical background to work in our IT department. The role is situated within our Software Development function and will work alongside an existing team of Developers and IT Project Managers to help deliver small system enhancements through to large scale multi-functional and cross-platform projects. Our client is a one-of-a-kind real estate specialist business, with multiple business lines dealing with all thing's real estate from residential and commercial property sales, property facilities and management through to farmland and country estate advice and management. This role will be responsible for supporting the technical analysis and delivery of all applications across all business lines and no two days will be the same. The role will report to the Head of Business Systems and work as a facilitator of system change between the various business lines and IT, responsible for establishing and refining requirements, co-ordinating tasks with various resources and supporting the testing and release processes. Necessary Skills/Experience Strong MS Office skills; Excel, Word, PowerPoint Excellent at utilising process mapping in analysis and using appropriate tools (i.e. Visio) Proficient at producing proof-of-concepts and wireframes for suggested solutions Ability to engage and communicate proactively and effectively at all levels of the business Highly skilled in writing technical and functional design documentation Skilled at creatively eliciting and interpreting requirements through various methods 5+ years-experience in a Business Analyst role writing requirements and specifications for a range of development and testing teams (onshore, offshore, software house, in-house, contractor, agile, waterfall) Desirable Skills/Experience Ability to use SQL to provide analysis on data within application databases Knowledge and experience of Dynamics 365 or similar ERP / CRM platforms BPMN/UML type diagrammatic experience Experience within a financial services, real estate or commercial markets industry Experience of task and defect tracking tools such as Jira Desirable Qualifications IIBA, ECBA, CCBA, CBAP PRINCE2 Foundation/Practitioner ( or experience of delivering change/projects under a similar controlled methodology ) Travel Requirements The role will be predominantly based in our head office at 5 Aldermanbury Square, which is a 6 minute walk from Moorgate tube station. They also have a London office in Hill Street, Mayfair - as well as other offices in Birmingham and Chelmsford, and dotted all over the country. This role will be required to travel on the odd occasion to other offices as and when required.

Digital Marketing Project Officer

Harris Hill

A health focused membership organisation is looking to recruit a Digital Marketing Project Officer during an exciting period of digital transformation.Please note this is a 12-month fixed term contract.A new project is commencing to replace their CRM and deliver a brand-new website, that will offer a more personalised, integrated, and seamless experience for members. Joining the team for the duration of the project, you will take control of day-to-day digital work, as well as supporting the project's delivery with excellent organisational skills.This isn't your average digital marketing job. Your days will be varied: your morning may be dedicated to content managing their comprehensive website, designing pages and writing copy, with your afternoon devoted to coordinating and organising members of the team to ensure the digital transformation project runs smoothly. The project officer aspect of the role is incredibly important and key to the success of the project, so you must be comfortable booking meetings, note-taking, managing calendars etcThat said, most of your time will be dedicated to digital marketing and communications. You will be the master of expertly crafted email campaigns and will be adept at writing short, snappy copy with the ability to turn complex information into engaging stories.If you have a creative flair, attention to detail and a passion for all things digital, then this is the perfect job for you!

Jan 26, 2020

Full time

A health focused membership organisation is looking to recruit a Digital Marketing Project Officer during an exciting period of digital transformation.Please note this is a 12-month fixed term contract.A new project is commencing to replace their CRM and deliver a brand-new website, that will offer a more personalised, integrated, and seamless experience for members. Joining the team for the duration of the project, you will take control of day-to-day digital work, as well as supporting the project's delivery with excellent organisational skills.This isn't your average digital marketing job. Your days will be varied: your morning may be dedicated to content managing their comprehensive website, designing pages and writing copy, with your afternoon devoted to coordinating and organising members of the team to ensure the digital transformation project runs smoothly. The project officer aspect of the role is incredibly important and key to the success of the project, so you must be comfortable booking meetings, note-taking, managing calendars etcThat said, most of your time will be dedicated to digital marketing and communications. You will be the master of expertly crafted email campaigns and will be adept at writing short, snappy copy with the ability to turn complex information into engaging stories.If you have a creative flair, attention to detail and a passion for all things digital, then this is the perfect job for you!

DevOps Support Engineer

Forward Role City, Birmingham

DevOps Support Engineer - CRM / Microsoft Dynamics My client, a global Digital Services and Digital Platforms provider, are looking for a DevOps Support Engineer on a permanent basis. As the DevOps Support Engineer you will be responsible for supporting and developing high quality solutions utilising Microsoft products including Microsoft Dynamics CRM. Working within a fast paced and collaborative environment you will provide the incident and problem management capability for third parties and act as an escalation point for the service desk providing technical support. You will work closely with project delivery teams in transitioning new projects to the support department, client on boarding and developing knowledge of client specific modifications. Essential experience: Previous experience working within an ITIL compliant support environment Experience supporting (L2/L3) Microsoft Dynamics CRM applications Experience providing 24x7 support Experience of incident triage, debugging and troubleshooting business critical applications Desirable experience: ITIL Certification Microsoft Dynamics certification - MCP Previous experience working within or part of a DevOps team Evidence of training, mentoring & onboarding of technical and business users Flexibility - able to travel to client site when required If the role is of interest please submit your CV in the first instance. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Jan 26, 2020

Full time

DevOps Support Engineer - CRM / Microsoft Dynamics My client, a global Digital Services and Digital Platforms provider, are looking for a DevOps Support Engineer on a permanent basis. As the DevOps Support Engineer you will be responsible for supporting and developing high quality solutions utilising Microsoft products including Microsoft Dynamics CRM. Working within a fast paced and collaborative environment you will provide the incident and problem management capability for third parties and act as an escalation point for the service desk providing technical support. You will work closely with project delivery teams in transitioning new projects to the support department, client on boarding and developing knowledge of client specific modifications. Essential experience: Previous experience working within an ITIL compliant support environment Experience supporting (L2/L3) Microsoft Dynamics CRM applications Experience providing 24x7 support Experience of incident triage, debugging and troubleshooting business critical applications Desirable experience: ITIL Certification Microsoft Dynamics certification - MCP Previous experience working within or part of a DevOps team Evidence of training, mentoring & onboarding of technical and business users Flexibility - able to travel to client site when required If the role is of interest please submit your CV in the first instance. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Digital Engagement Officer

Stopgap

Fantastic opportunity for a Digital Engagement Officer to join this cultural institute on a 12 month FTC! Interested?Digital Engagement Officer - Up to £22,000 - 12 month FTC - Part Time - 28 hours per week - LondonTHE COMPANYOur client is a cultural institute located in the heart of London. Established in 1895, it offers a cultural events programme, education courses for adults, historic library and archive collection, and community programme. THE ROLEAs Digital Engagement Officer you will be responsible for:- Supporting the Campaigns Manager to produce and deliver the content plan for all digital campaign content.- Running paid social media advertising.- Managing social media communities to achieve campaign objectives. - Managing, scheduling and delivering agreed campaigns content across all digital platforms. - Producing reports on the effectiveness of the website.YOUIn order to be successful in the role of Digital Engagement officer you must have:- Proven experience in developing, delivering and evaluating imaginative, innovative and strategically effective digital campaigns. - Demonstrably skills in digital marketing and communications. - Experience in developing, implementing and evaluating an content plan for an organisation website. - Solid skills and experience in CMS and CRM. If this sounds like the Digital Engagement Officer role for you then apply now!Digital Engagement Officer - Up to £22,000 - 12 month FTC - Part Time - 28 hours per week - LondonIf this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

Jan 26, 2020

Contractor

Fantastic opportunity for a Digital Engagement Officer to join this cultural institute on a 12 month FTC! Interested?Digital Engagement Officer - Up to £22,000 - 12 month FTC - Part Time - 28 hours per week - LondonTHE COMPANYOur client is a cultural institute located in the heart of London. Established in 1895, it offers a cultural events programme, education courses for adults, historic library and archive collection, and community programme. THE ROLEAs Digital Engagement Officer you will be responsible for:- Supporting the Campaigns Manager to produce and deliver the content plan for all digital campaign content.- Running paid social media advertising.- Managing social media communities to achieve campaign objectives. - Managing, scheduling and delivering agreed campaigns content across all digital platforms. - Producing reports on the effectiveness of the website.YOUIn order to be successful in the role of Digital Engagement officer you must have:- Proven experience in developing, delivering and evaluating imaginative, innovative and strategically effective digital campaigns. - Demonstrably skills in digital marketing and communications. - Experience in developing, implementing and evaluating an content plan for an organisation website. - Solid skills and experience in CMS and CRM. If this sounds like the Digital Engagement Officer role for you then apply now!Digital Engagement Officer - Up to £22,000 - 12 month FTC - Part Time - 28 hours per week - LondonIf this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

CRM Project Manager / Consultant

Hart Square

About Hart Square We are a leading provider of consulting services to the not-for-profit sector for over 10 years, working with professional membership organisations, charities, trade associations, the education and healthcare sectors. We deliver digital transformation projects to our clients, from strategic planning, requirements gathering projects, business process reviews to technology partner selections, technology implementations and general consultancy and support. We are currently recruiting talented CRM Consultants, Project Managers and Business Analysts to join our growing team! Why work at Hart Square At Hart Square, you'll work in a supportive and dedicated team. We have fun and challenge ourselves. We never stand still and constantly push the limits of our knowledge, solving complex and fascinating problems. We want to do meaningful work for the not-for-profit sector and make a difference to our clients every day. We would love to hear from you if you: Understand CRM systems, their benefit and business application Have project management and business analysis experience Have a passion for and experience in the not-for-profit sector Are not a techie, but are tech-savvy Have a reputation for delivering high quality projects Are a strategic thinker, but also love getting stuck into the detail Take pride in the quality of the work you produce Take responsibility and accountability for your own work Have exceptional organisation and time management skills Have an ability to juggle conflicting priorities and multiple projects at the same time Love a challenge and variety every day In return, we can offer you: The opportunity to work with some of the top CRM and digital technology providers in the sector The opportunity to work for the most prestigious not-for-profit organisations in the country Monthly get-together's as a company A generous remuneration package A generous quarterly bonus structure A company pension scheme Professional growth through certification as well as personal development Mentoring from leading sector experts Training across a variety of platforms and specialisms Time off between Christmas and New Year The opportunity to celebrate our success with cake, regular team lunches and an end of year party Please find out more about us and the role on our website. Job Type: Full-time Salary: £40,000.00 to £50,000.00 /year

Jan 26, 2020

Full time

About Hart Square We are a leading provider of consulting services to the not-for-profit sector for over 10 years, working with professional membership organisations, charities, trade associations, the education and healthcare sectors. We deliver digital transformation projects to our clients, from strategic planning, requirements gathering projects, business process reviews to technology partner selections, technology implementations and general consultancy and support. We are currently recruiting talented CRM Consultants, Project Managers and Business Analysts to join our growing team! Why work at Hart Square At Hart Square, you'll work in a supportive and dedicated team. We have fun and challenge ourselves. We never stand still and constantly push the limits of our knowledge, solving complex and fascinating problems. We want to do meaningful work for the not-for-profit sector and make a difference to our clients every day. We would love to hear from you if you: Understand CRM systems, their benefit and business application Have project management and business analysis experience Have a passion for and experience in the not-for-profit sector Are not a techie, but are tech-savvy Have a reputation for delivering high quality projects Are a strategic thinker, but also love getting stuck into the detail Take pride in the quality of the work you produce Take responsibility and accountability for your own work Have exceptional organisation and time management skills Have an ability to juggle conflicting priorities and multiple projects at the same time Love a challenge and variety every day In return, we can offer you: The opportunity to work with some of the top CRM and digital technology providers in the sector The opportunity to work for the most prestigious not-for-profit organisations in the country Monthly get-together's as a company A generous remuneration package A generous quarterly bonus structure A company pension scheme Professional growth through certification as well as personal development Mentoring from leading sector experts Training across a variety of platforms and specialisms Time off between Christmas and New Year The opportunity to celebrate our success with cake, regular team lunches and an end of year party Please find out more about us and the role on our website. Job Type: Full-time Salary: £40,000.00 to £50,000.00 /year

ERP Support Consultant, ERP Analyst

Ambis Resourcing Chester, Cheshire

Interesting role with a thriving end user distribution and ecommerce company, located very close to Chester, Deeside and Ellesmere Port. They are looking for an ERP Support Consultant who can take a senior position in the IT department, supporting and mentoring more junior Application Support Analysts and reporting to the Head of Service Delivery. Salary to £35k plus a range of benefits. The company has been in business for over 40 years and has 500+ employees and a 1000,000 square foot warehousing facility. They run Sage solutions for ERP and SalesLogix for their CRM system, as well as WMS (warehouse management systems) Version 1 document management solutions, BI, ecommerce solutions and SQL. You will provide ERP, CRM and WMS Application Support to staff throughout all areas of the business, taking ownership of tickets and prioritising your workload. You will log and track all calls and support requests, diagnose problems, find solutions, escalate problems to 3rd party suppliers where necessary, test applications, and provide leadership to the support team. Support may include desk side visits to staff, as well as remote connection using a variety of access tools. In addition, you will look at issues that affect the warehouse, order processing, picking & Packing, invoicing, sales & marketing etc., and see what better use can be made of their ERP, CRM and WMS systems, and build strong relationships with key business users and stakeholders. You will have supported ERP software such as Epicor, Sage 200, Dynamics NAV, Infor M3, Sage 1000, SAP Business One, Dynamics AX, IFS, Deltek, Exact, NetSuite, Syspro, QAD, Plex, NetSuite, Intact, Kerridge, Sage EM, Priority ERP, de Facto, Sage 500, Priam or anything similar. Additionally, experience of supporting CRM, WMS and / or Document Management solutions would be highly regarded, and SQL scripting and SQL administration would also be very useful. Networking, ERP forms designer, Active Directory, Windows Task Scheduling and IT security are all helpful, but training will be provided where necessary to fill in the skills gaps. You will gain wide exposure to a range of software and hardware increasing your employability and challenging you. Excellent problem-solving skills are essential, along with a calm approach, good communication (verbal and written), a curious mind, a proactive attitude, personable nature, customer-oriented focus and keen interest in emerging technology. Initially the role will be a standard working week, but there are plans in the future to introduce earlier and later shifts, so it essential that you are flexible and happy to change your hours where required. There are also ad hoc out of hours work to be covered, which will extra money for you. If you have good ERP application support experience and would like to be part of a technology department that delivers solutions for a busy and thriving company, please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing.

Jan 26, 2020

Full time

Interesting role with a thriving end user distribution and ecommerce company, located very close to Chester, Deeside and Ellesmere Port. They are looking for an ERP Support Consultant who can take a senior position in the IT department, supporting and mentoring more junior Application Support Analysts and reporting to the Head of Service Delivery. Salary to £35k plus a range of benefits. The company has been in business for over 40 years and has 500+ employees and a 1000,000 square foot warehousing facility. They run Sage solutions for ERP and SalesLogix for their CRM system, as well as WMS (warehouse management systems) Version 1 document management solutions, BI, ecommerce solutions and SQL. You will provide ERP, CRM and WMS Application Support to staff throughout all areas of the business, taking ownership of tickets and prioritising your workload. You will log and track all calls and support requests, diagnose problems, find solutions, escalate problems to 3rd party suppliers where necessary, test applications, and provide leadership to the support team. Support may include desk side visits to staff, as well as remote connection using a variety of access tools. In addition, you will look at issues that affect the warehouse, order processing, picking & Packing, invoicing, sales & marketing etc., and see what better use can be made of their ERP, CRM and WMS systems, and build strong relationships with key business users and stakeholders. You will have supported ERP software such as Epicor, Sage 200, Dynamics NAV, Infor M3, Sage 1000, SAP Business One, Dynamics AX, IFS, Deltek, Exact, NetSuite, Syspro, QAD, Plex, NetSuite, Intact, Kerridge, Sage EM, Priority ERP, de Facto, Sage 500, Priam or anything similar. Additionally, experience of supporting CRM, WMS and / or Document Management solutions would be highly regarded, and SQL scripting and SQL administration would also be very useful. Networking, ERP forms designer, Active Directory, Windows Task Scheduling and IT security are all helpful, but training will be provided where necessary to fill in the skills gaps. You will gain wide exposure to a range of software and hardware increasing your employability and challenging you. Excellent problem-solving skills are essential, along with a calm approach, good communication (verbal and written), a curious mind, a proactive attitude, personable nature, customer-oriented focus and keen interest in emerging technology. Initially the role will be a standard working week, but there are plans in the future to introduce earlier and later shifts, so it essential that you are flexible and happy to change your hours where required. There are also ad hoc out of hours work to be covered, which will extra money for you. If you have good ERP application support experience and would like to be part of a technology department that delivers solutions for a busy and thriving company, please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing.

Software Delivery Engineer

Recruitment Resolution Croydon, London

We are seeking a Solutions Delivery Engineer to join our global cloud software client. Working within a team of delivery engineers you will be adept at designing, planning, testing and delivering optimal solutions and guiding/integrating with client business processes. Package: - Basic salary circa £45k - Share Options - 22 days holiday + BH (increases on anniversary to max of 25) - Share options - Free gym membership with The Gym Group - Perkbox - Company Amazon prime account - Private health care with Vitality - Employee Sim Card - unlimited calls, texts, 16GB of data (+ 1 family member) - A progressive, evolutionary and fun working environment and social scene The Role Working predominantly from Head Office in Croydon and client sites (mainland Europe and potentially globally), you will be essential to ensuring the seamless delivery of the company's Salesforce embedded telecoms solutions to their clients. Responsibilities will typically include: - Responsibility for technical delivery of projects; management of daily project actions - Proposing and implementing robust technical solutions that align with customer needs - Provide guidance on configuration, call centre design and detailed design documentation - Complete configuration, implementation and testing of services - Technical support and relationship management for customers immediately following delivery - Liaise with Management, Support and Engineering to manage issues and remove roadblocks Qualifications, Skills & Experience - Experience in a similar solution delivery or consultant role - Experience working with cloud technology - Familiarity with CRM systems, ideally SalesForce - Excellent organisational, communication and problem-solving skills - Ability to work well autonomously and within a team, often under pressure to tight deadlines - Good attention to detail within; documentation, tender completion and note taking Desirable : Any previous experience of: Salesforce; VoIP; VPNs; Firewalls; TLS/SSL (in context of SIP/RTP/WebRTC); solid understanding of DNS, TCP/ IP & NAT in a WAN environment

Jan 26, 2020

Full time

We are seeking a Solutions Delivery Engineer to join our global cloud software client. Working within a team of delivery engineers you will be adept at designing, planning, testing and delivering optimal solutions and guiding/integrating with client business processes. Package: - Basic salary circa £45k - Share Options - 22 days holiday + BH (increases on anniversary to max of 25) - Share options - Free gym membership with The Gym Group - Perkbox - Company Amazon prime account - Private health care with Vitality - Employee Sim Card - unlimited calls, texts, 16GB of data (+ 1 family member) - A progressive, evolutionary and fun working environment and social scene The Role Working predominantly from Head Office in Croydon and client sites (mainland Europe and potentially globally), you will be essential to ensuring the seamless delivery of the company's Salesforce embedded telecoms solutions to their clients. Responsibilities will typically include: - Responsibility for technical delivery of projects; management of daily project actions - Proposing and implementing robust technical solutions that align with customer needs - Provide guidance on configuration, call centre design and detailed design documentation - Complete configuration, implementation and testing of services - Technical support and relationship management for customers immediately following delivery - Liaise with Management, Support and Engineering to manage issues and remove roadblocks Qualifications, Skills & Experience - Experience in a similar solution delivery or consultant role - Experience working with cloud technology - Familiarity with CRM systems, ideally SalesForce - Excellent organisational, communication and problem-solving skills - Ability to work well autonomously and within a team, often under pressure to tight deadlines - Good attention to detail within; documentation, tender completion and note taking Desirable : Any previous experience of: Salesforce; VoIP; VPNs; Firewalls; TLS/SSL (in context of SIP/RTP/WebRTC); solid understanding of DNS, TCP/ IP & NAT in a WAN environment

Service Desk Engineer

Profectus Recruitment Reading, Oxfordshire

Profectus Recruitment are working in connection with a client based in the heart of Reading who are seeking a Support Engineer to join there service desk team. Ideally our client is looking for someone who has had previous commercial experience within a support role. The ideal candidate will be someone has has a get up and go attitude and is willing to beyond and above for their customers. Responsibilities: - Provide email and telephone support to internal users and customers, providing an exceptional service. - Assisting and ensuring our clients CRM system is kept up to date in a timely manner. - Making sure all daily tasks are carried our correctly and accordingly to the right procedures within SLA's. - Be proactive in finding new ways to improve areas of the business and bring new, fresh ideas to the relevant people. - Documenting software features and business processes for use as knowledge base articles or customer facts sheet. Key Skills: - Fast Learner - Experience in a 1st Line Support - Enthusiasm for technical challenges - Previous experience within application support - Previous experience within software support - Knowledge of SQL server 2003 and 2008 - Knowledge troubleshooting firewalls, DHCP, DNS, TCP/IP - Strong knowledge of Microsoft environments - Excellent communication skills - Attention to detail - Willingness to learn If you could see yourself doing this role and would like to be considered, please apply ASAP for immediate consideration.

Jan 26, 2020

Full time

Profectus Recruitment are working in connection with a client based in the heart of Reading who are seeking a Support Engineer to join there service desk team. Ideally our client is looking for someone who has had previous commercial experience within a support role. The ideal candidate will be someone has has a get up and go attitude and is willing to beyond and above for their customers. Responsibilities: - Provide email and telephone support to internal users and customers, providing an exceptional service. - Assisting and ensuring our clients CRM system is kept up to date in a timely manner. - Making sure all daily tasks are carried our correctly and accordingly to the right procedures within SLA's. - Be proactive in finding new ways to improve areas of the business and bring new, fresh ideas to the relevant people. - Documenting software features and business processes for use as knowledge base articles or customer facts sheet. Key Skills: - Fast Learner - Experience in a 1st Line Support - Enthusiasm for technical challenges - Previous experience within application support - Previous experience within software support - Knowledge of SQL server 2003 and 2008 - Knowledge troubleshooting firewalls, DHCP, DNS, TCP/IP - Strong knowledge of Microsoft environments - Excellent communication skills - Attention to detail - Willingness to learn If you could see yourself doing this role and would like to be considered, please apply ASAP for immediate consideration.

Senior SQL Developer / Data Developer / Data Engineer

Ignite Digital Talent Bath, Somerset

SQL Server Developer / BI Developer / Data Developer / Data Engineer - MS SQL server (SSIS, SSRS, SSAS) A talented Senior SQL Developer is required to join a growing data engineering team of a leading and innovative data analytics and database management consultancy and solutions provider who have built a fantastic reputation for providing valuable insight and strategic advice to leading organisations focused on making a better society. They have a strong track record in supporting some of the UK's leading organisations and charities in improving their marketing activities and operational performance by working with their marketing and customer data and databases and making strategic insights and recommendations. Role Summary Are you an experienced Data Developer or Data Engineer utilising the Microsoft technology stack? With the expansion of our Data Engineering services, we are looking to recruit a Senior Data Engineer to help build data layer components and best-practice frameworks for data ingestion, cleansing, normalisation and manipulation. Accountabilities/Responsibilities Work both independently and as part of a team to translate client and internal business needs into the design and development of standardised, scalable data pipelines Support existing data pipelines and implement change requests Develop standardised data ingestion and integration processes Support the development and design of external client data integration frameworks Provide logical and physical data design and database modelling Experience/Person specification Essential Skills: Strong skills in writing SQL queries. Experience with SSIS ETL (Integration Services). Experience with SSRS (Reporting Services). Experience with SSAS (SQL Server Analysis Services) Tabular Model. Data warehouse methodology experience. Desirable Skills: Experience with Azure Data Factory V2, Azure Databricks, SQL Data Warehouse, Azure Analysis Services C# or VB.net, ASP.net, VBA, Power BI, Excel, GitHub Knowledge of CRM systems, ideally Salesforce, CARE and Raiser's Edge Understanding of data processing techniques and methodologies including deduplication, consolidation and suppressions Familiarity with business or data engineering in the Charity / Not for profit sector Key Rewards Include: Flexible working arrangements (hours and remote / homeworking options) Exposure to the latest technology and an opportunity to help shape the future direction Pension & Life Assurance Private Medical Free parking Bonus Opportunity to help and improve good causes and contribute towards a better society Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

Jan 26, 2020

Full time

SQL Server Developer / BI Developer / Data Developer / Data Engineer - MS SQL server (SSIS, SSRS, SSAS) A talented Senior SQL Developer is required to join a growing data engineering team of a leading and innovative data analytics and database management consultancy and solutions provider who have built a fantastic reputation for providing valuable insight and strategic advice to leading organisations focused on making a better society. They have a strong track record in supporting some of the UK's leading organisations and charities in improving their marketing activities and operational performance by working with their marketing and customer data and databases and making strategic insights and recommendations. Role Summary Are you an experienced Data Developer or Data Engineer utilising the Microsoft technology stack? With the expansion of our Data Engineering services, we are looking to recruit a Senior Data Engineer to help build data layer components and best-practice frameworks for data ingestion, cleansing, normalisation and manipulation. Accountabilities/Responsibilities Work both independently and as part of a team to translate client and internal business needs into the design and development of standardised, scalable data pipelines Support existing data pipelines and implement change requests Develop standardised data ingestion and integration processes Support the development and design of external client data integration frameworks Provide logical and physical data design and database modelling Experience/Person specification Essential Skills: Strong skills in writing SQL queries. Experience with SSIS ETL (Integration Services). Experience with SSRS (Reporting Services). Experience with SSAS (SQL Server Analysis Services) Tabular Model. Data warehouse methodology experience. Desirable Skills: Experience with Azure Data Factory V2, Azure Databricks, SQL Data Warehouse, Azure Analysis Services C# or VB.net, ASP.net, VBA, Power BI, Excel, GitHub Knowledge of CRM systems, ideally Salesforce, CARE and Raiser's Edge Understanding of data processing techniques and methodologies including deduplication, consolidation and suppressions Familiarity with business or data engineering in the Charity / Not for profit sector Key Rewards Include: Flexible working arrangements (hours and remote / homeworking options) Exposure to the latest technology and an opportunity to help shape the future direction Pension & Life Assurance Private Medical Free parking Bonus Opportunity to help and improve good causes and contribute towards a better society Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

2nd Line It Support Engineer

Cassidy Jones Recruitment Ltd Chessington, Surrey

INFRASTRUCTURE SUPPORT ENGINEER - (2nd Line IT Support Engineer) Salary: £30,000 to £35,000 per annum, DOE Type: Permanent Location: Chessington Cassidy Jones Recruitment are proud to be working in partnership with growing provider of managed IT support services and CRM solutions in the Chessington area, recruiting for an Infrastructure Support Engineer to join their team. You will be joining a friendly team of professionals focused on carrying out a variety of tasks in support of the technical team who are responsible for delivering IT support and IT services to clients. The Role: The successful candidate's primary role will be to provide IT help and support to clients, provision of support will include telephone and remote support, onsite support and consultancy. The ability to work on exciting new projects with clients will be available to learn new skills and progress your career path. Requirements: Essential: Active Directory Windows Servers 2003 - 2019 Exchange Servers 2010 - 2016/ Office 365 DNS Group Policy DHCP (Extending scope, reservations) Microsoft Office suite applications (Outlook, Word, Excel, etc.) Backup software and related principles (i.e. Backup Exec, Veeam, etc.) Virtualisation Technologies (Hyper-V/VMWare) Windows 7-10 Anti-Virus i.e Sophos Desirable: Installing and configuring a windows server cluster Experience of Azure/AWS environment Cisco/HP Switch Configuration Installation and configuration of Firewalls Cisco ASA, WatchGuard (VPN, NAT) Microsoft certifications PowerShell scripting SAN Storage Solutions The successful candidate will also: •Have excellent oral and written communication skills. This job involves contacting clients' including company executives, by email and by phone. •Demonstrate organisational and management skills •Have excellent written skills •Be able to communicate and articulate technical concepts to a non-technical audience •Be able to work independently and part of a team •Be able to drive and have their own car Education and Experience 8 high-level GCSE passes or equivalent (Maths, English essential) Degree or Industry IT certification - preferred Have a high passion for IT and proven troubleshooting/break-fix of IT equipment. Remuneration negotiable depending on experience/suitability What's on offer? You will be joining a friendly team of professionals focused on delivering 1st class service and support to clients. Your job will require you to carry out a variety of different tasks involving different skills, communication, organisation, etc. enabling you to develop your expertise in different areas. Provided you demonstrate the right level of initiative and enthusiasm, you will be offered training courses to help develop your career in the chosen area. Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time.

Jan 26, 2020

Full time

INFRASTRUCTURE SUPPORT ENGINEER - (2nd Line IT Support Engineer) Salary: £30,000 to £35,000 per annum, DOE Type: Permanent Location: Chessington Cassidy Jones Recruitment are proud to be working in partnership with growing provider of managed IT support services and CRM solutions in the Chessington area, recruiting for an Infrastructure Support Engineer to join their team. You will be joining a friendly team of professionals focused on carrying out a variety of tasks in support of the technical team who are responsible for delivering IT support and IT services to clients. The Role: The successful candidate's primary role will be to provide IT help and support to clients, provision of support will include telephone and remote support, onsite support and consultancy. The ability to work on exciting new projects with clients will be available to learn new skills and progress your career path. Requirements: Essential: Active Directory Windows Servers 2003 - 2019 Exchange Servers 2010 - 2016/ Office 365 DNS Group Policy DHCP (Extending scope, reservations) Microsoft Office suite applications (Outlook, Word, Excel, etc.) Backup software and related principles (i.e. Backup Exec, Veeam, etc.) Virtualisation Technologies (Hyper-V/VMWare) Windows 7-10 Anti-Virus i.e Sophos Desirable: Installing and configuring a windows server cluster Experience of Azure/AWS environment Cisco/HP Switch Configuration Installation and configuration of Firewalls Cisco ASA, WatchGuard (VPN, NAT) Microsoft certifications PowerShell scripting SAN Storage Solutions The successful candidate will also: •Have excellent oral and written communication skills. This job involves contacting clients' including company executives, by email and by phone. •Demonstrate organisational and management skills •Have excellent written skills •Be able to communicate and articulate technical concepts to a non-technical audience •Be able to work independently and part of a team •Be able to drive and have their own car Education and Experience 8 high-level GCSE passes or equivalent (Maths, English essential) Degree or Industry IT certification - preferred Have a high passion for IT and proven troubleshooting/break-fix of IT equipment. Remuneration negotiable depending on experience/suitability What's on offer? You will be joining a friendly team of professionals focused on delivering 1st class service and support to clients. Your job will require you to carry out a variety of different tasks involving different skills, communication, organisation, etc. enabling you to develop your expertise in different areas. Provided you demonstrate the right level of initiative and enthusiasm, you will be offered training courses to help develop your career in the chosen area. Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time.

IT Account Manager

Kalcrest Ltd Barnsley, Yorkshire

Forward thinking IT company are looking for an IT experienced Account Manager to look after and develop existing business. Looking after key clients you will be providing the best customer service, solve problems and help develop new business. Duties Include: Responding to existing customer sales enquiries by phone, email and in person Providing quotations to existing customers and manage the sales pipeline Manage and maintain the order renewals process Develop and maintain the customer database and sales activity records Working to agreed GP targets with existing customers Assisting the sales team with general sales admin, deal registrations and purchasing Skills/Experience/Ability Required: First class account management/customer service track record Experience of IT sales/account management Excellent organisational skills - ability to prioritise tasks and work to deadlines Flexible, friendly team player Sound MS Office skills and experience of CRM systems In return you will be offered a competitive salary and bonus structure, working 9 to 5 Monday to Friday the company is located near the M1.

Jan 26, 2020

Full time

Forward thinking IT company are looking for an IT experienced Account Manager to look after and develop existing business. Looking after key clients you will be providing the best customer service, solve problems and help develop new business. Duties Include: Responding to existing customer sales enquiries by phone, email and in person Providing quotations to existing customers and manage the sales pipeline Manage and maintain the order renewals process Develop and maintain the customer database and sales activity records Working to agreed GP targets with existing customers Assisting the sales team with general sales admin, deal registrations and purchasing Skills/Experience/Ability Required: First class account management/customer service track record Experience of IT sales/account management Excellent organisational skills - ability to prioritise tasks and work to deadlines Flexible, friendly team player Sound MS Office skills and experience of CRM systems In return you will be offered a competitive salary and bonus structure, working 9 to 5 Monday to Friday the company is located near the M1.

Data Selections Officer

TPP Recruitment

Cause: Health Role: Data Selections Officer Location: Farringdon Employment Type: 3 Months to start ASAP Salary/rate: £30,000 pro rata Working hours: 35 Hours a week Ref: J73041 Short description of role: Our client, a Health Charity are looking for a Data Selections Officer to start ASAP for 3 months. The role is busy with clear deadlines. Our client are looking for someone who will work with colleagues to understand their requirements and be able to problem solve and deliver high quality data selections and analysis as requested. You must have experience of using SQL to produce data selections queries and reports. ideally you will have 2 years' experience working with Data Selections and you must have experience working with CRM systems. You must also have an understanding of GDPR and data protection protocols. Main responsibilities Work closely with the Senior Database Officer to manage the data selections calendar Ensure adequate resource is allocated to support the charity's reporting and selection requirements Create and document SQL scripts for data selections, including views and stored procedures Identify areas for selection process improvement and support the wider team to deliver high quality selections Build imports and exports from scratch and compile mailing lists to assist in targeted supporter activities Develop the database team's reporting and analysis capacity Deliver analysis and reporting as requested and work with colleagues to ensure they are asking the right questions and that they are getting the most from the analysis they have requested If you are interested in applying, please email your CV quoting the reference number in the subject line. If you know someone who is interested in this role please ask them to contact me directly. Please make sure they mention your referral, as we reward recommendations with a £100 Amazon voucher if we find them a permanent job. We look forward to hearing from you.

Jan 26, 2020

Seasonal

Cause: Health Role: Data Selections Officer Location: Farringdon Employment Type: 3 Months to start ASAP Salary/rate: £30,000 pro rata Working hours: 35 Hours a week Ref: J73041 Short description of role: Our client, a Health Charity are looking for a Data Selections Officer to start ASAP for 3 months. The role is busy with clear deadlines. Our client are looking for someone who will work with colleagues to understand their requirements and be able to problem solve and deliver high quality data selections and analysis as requested. You must have experience of using SQL to produce data selections queries and reports. ideally you will have 2 years' experience working with Data Selections and you must have experience working with CRM systems. You must also have an understanding of GDPR and data protection protocols. Main responsibilities Work closely with the Senior Database Officer to manage the data selections calendar Ensure adequate resource is allocated to support the charity's reporting and selection requirements Create and document SQL scripts for data selections, including views and stored procedures Identify areas for selection process improvement and support the wider team to deliver high quality selections Build imports and exports from scratch and compile mailing lists to assist in targeted supporter activities Develop the database team's reporting and analysis capacity Deliver analysis and reporting as requested and work with colleagues to ensure they are asking the right questions and that they are getting the most from the analysis they have requested If you are interested in applying, please email your CV quoting the reference number in the subject line. If you know someone who is interested in this role please ask them to contact me directly. Please make sure they mention your referral, as we reward recommendations with a £100 Amazon voucher if we find them a permanent job. We look forward to hearing from you.

Engagement Manager

Mason Frank Reading, Oxfordshire

Engagement Manager - Reading - Up to £70,000 + benefits A CRM Consultancy in Reading are looking for an Engagement Manager to join their team and play a key role driving engagements. This organisation offer a great environment to work and are offering a competitive salary and benefits package. The Company -CRM Consultancy for mid-size companies in verticals such as Transport & Logistics, Not-For-Profit, Manufacturing, and IT & Telecommunications -Great team culture in the heart of Berkshire Key Responsibilities -Liaising with senior stakeholders to establish the needs of clients, as well as managing their expectations and setting agreed objectives -Managing a team to deliver complex CRM projects on time and to budget, motivating and influencing team members to be accountable and achieve success -Taking responsibility for the people and defining project objectives and deliverables across the full lifecycle - delivering to targeted cost, timescale, and quality parameters -Identifying potential risks and developing solutions to manage them Key Requirements -Project Management experience on the CRM platforms (Salesforce, Microsoft Dynamics, NetSuite) -Experience with Agile/Scrum & Waterfall methodologies -Ability to negotiate for project delivery success -Experience of Project planning, issue, risk and change management -Demonstrated experience of delivering projects to budget, on time, and at quality -Experience of coaching, developing and managing teams -Strong communication skills with proven stakeholder management -Experience securing new projects - contributing to proposals, creating propositions, and presenting these to clients Benefits -10% bonus -Car Allowance -Pension -30% travelling -One day Working from Home This is an excellent opportunity to join one of the United Kingdom's most recognisable CRM companies. Interviews are taking place throughout next week, so please apply now and we will schedule a call to discuss the role in more detail!

Jan 26, 2020

Full time

Engagement Manager - Reading - Up to £70,000 + benefits A CRM Consultancy in Reading are looking for an Engagement Manager to join their team and play a key role driving engagements. This organisation offer a great environment to work and are offering a competitive salary and benefits package. The Company -CRM Consultancy for mid-size companies in verticals such as Transport & Logistics, Not-For-Profit, Manufacturing, and IT & Telecommunications -Great team culture in the heart of Berkshire Key Responsibilities -Liaising with senior stakeholders to establish the needs of clients, as well as managing their expectations and setting agreed objectives -Managing a team to deliver complex CRM projects on time and to budget, motivating and influencing team members to be accountable and achieve success -Taking responsibility for the people and defining project objectives and deliverables across the full lifecycle - delivering to targeted cost, timescale, and quality parameters -Identifying potential risks and developing solutions to manage them Key Requirements -Project Management experience on the CRM platforms (Salesforce, Microsoft Dynamics, NetSuite) -Experience with Agile/Scrum & Waterfall methodologies -Ability to negotiate for project delivery success -Experience of Project planning, issue, risk and change management -Demonstrated experience of delivering projects to budget, on time, and at quality -Experience of coaching, developing and managing teams -Strong communication skills with proven stakeholder management -Experience securing new projects - contributing to proposals, creating propositions, and presenting these to clients Benefits -10% bonus -Car Allowance -Pension -30% travelling -One day Working from Home This is an excellent opportunity to join one of the United Kingdom's most recognisable CRM companies. Interviews are taking place throughout next week, so please apply now and we will schedule a call to discuss the role in more detail!

Customer Support Engineer

Recruitment Resolution Croydon, London

My client is tearing the old telephony model to pieces with a best in class integrated cloud solution. In response to the strong positive, global uptake we're looking for 2 Customer Support Engineers to provide exemplary technical support and customer service. This role is an entry level role where full training is provided and there is excellent career development opportunities. This is the first interface into the Clients Support Team who ensure their corporate customers receive the most timely response and resolution to their problem. Working from their HO in East Croydon, you will comfortable helping international customers by working on a shift basis anytime between 6am-10.30pm Monday to Friday (37.5 hours working week) Customer Support Engineer package: Basic salary to 22k per annum doe 22 days holiday + BH (increases on anniversary to max of 25) Share options (after probation) Free gym membership with The Gym Group Employee Sim Card - unlimited calls, texts, 16GB of data (+ 1 family member) Private health care with Vitality (after probation) Perkbox Company Amazon prime account Soft benefits including: Games & social events The Customer Support Engineer role responsibilities are typically: Ownership of calls, including responsibility for resolution, escalation, or close Take all inbound queries via calls, Chat and CRM System Provide customers with user-friendly explanations; following up via email and telephone Test, troubleshoot and escalate customer concerns to Tier 2 Support as necessary Contribute to Knowledge Base articles As Customer Support Engineer you will ideally have the following: Good A level results or equivalent Experience in a Customer facing role (this can be weekend work experience) A keen interest in new and upcoming technology, analytical, logical, enjoy troubleshooting Basic understanding of networking (Routers, Wifi etc) Strong communication skills and attention to detail Ambitious, self-starter able to work well autonomously and within a team environment Ability to multi-task, prioritise and work within tight time scales Professional attitude and appearance

Jan 26, 2020

Full time

My client is tearing the old telephony model to pieces with a best in class integrated cloud solution. In response to the strong positive, global uptake we're looking for 2 Customer Support Engineers to provide exemplary technical support and customer service. This role is an entry level role where full training is provided and there is excellent career development opportunities. This is the first interface into the Clients Support Team who ensure their corporate customers receive the most timely response and resolution to their problem. Working from their HO in East Croydon, you will comfortable helping international customers by working on a shift basis anytime between 6am-10.30pm Monday to Friday (37.5 hours working week) Customer Support Engineer package: Basic salary to 22k per annum doe 22 days holiday + BH (increases on anniversary to max of 25) Share options (after probation) Free gym membership with The Gym Group Employee Sim Card - unlimited calls, texts, 16GB of data (+ 1 family member) Private health care with Vitality (after probation) Perkbox Company Amazon prime account Soft benefits including: Games & social events The Customer Support Engineer role responsibilities are typically: Ownership of calls, including responsibility for resolution, escalation, or close Take all inbound queries via calls, Chat and CRM System Provide customers with user-friendly explanations; following up via email and telephone Test, troubleshoot and escalate customer concerns to Tier 2 Support as necessary Contribute to Knowledge Base articles As Customer Support Engineer you will ideally have the following: Good A level results or equivalent Experience in a Customer facing role (this can be weekend work experience) A keen interest in new and upcoming technology, analytical, logical, enjoy troubleshooting Basic understanding of networking (Routers, Wifi etc) Strong communication skills and attention to detail Ambitious, self-starter able to work well autonomously and within a team environment Ability to multi-task, prioritise and work within tight time scales Professional attitude and appearance

Dynamics CRM Developer, £42,000, Blackburn

Nigel Frank International Blackburn, Lancashire

Dynamics CRM Developer, £42,000, Blackburn, D365 implementation, Greenfield project work An established Preston based organisation are looking for a Dynamics CRM Developer to join their newly established project team to work on a large digital transformation project that includes a D365 CE implementation. You'll work from Cumbrian based offices as well as having flexible and some home working options. You'll work with a project team on a large scale digital transformation project which includes a Dynamics 365 implementation. You'll work the full software development lifecycle, getting involved in the solution design as well as plenty of hands on development work. This is a great opportunity to gain exposure with Azure as well as PowerApps. The requirements are… Strong knowledge of Dynamics 365 Strong technical skill set including C# .NET and JavaScript Skilled in customisation and configuration Skilled in extending Dynamics with custom C# plugins Strong communication and stakeholder management skills If this is the opportunity for you, don't miss out, send your CV to Matt at or you can call me on for more info in full confidence.

Jan 26, 2020

Full time

Dynamics CRM Developer, £42,000, Blackburn, D365 implementation, Greenfield project work An established Preston based organisation are looking for a Dynamics CRM Developer to join their newly established project team to work on a large digital transformation project that includes a D365 CE implementation. You'll work from Cumbrian based offices as well as having flexible and some home working options. You'll work with a project team on a large scale digital transformation project which includes a Dynamics 365 implementation. You'll work the full software development lifecycle, getting involved in the solution design as well as plenty of hands on development work. This is a great opportunity to gain exposure with Azure as well as PowerApps. The requirements are… Strong knowledge of Dynamics 365 Strong technical skill set including C# .NET and JavaScript Skilled in customisation and configuration Skilled in extending Dynamics with custom C# plugins Strong communication and stakeholder management skills If this is the opportunity for you, don't miss out, send your CV to Matt at or you can call me on for more info in full confidence.

Business Change Manager

Hays Specialist Recruitment Limited Blackburn, Lancashire

Business Change Manager | Blackburn | £55,000 Your new company An established business in Blackburn that provide asset based loans to SME and Corporate businesses, within the Haulage, Automotive, Industrial, Construction, Engineering and Agriculture sectors. They are a rapidly expanding business who manage around £250m in assets, that are looking to double in size over the next 12 months and be a £1bn asset trading business in the next 3 to 4 years. Your new role They are now seeking a Business Change Manager to help develop the Business Change Function across the Group, ensuring the business is equipped to deal with rapid change and transformation over the next 10 years. You will be responsible for driving change across people, processes, systems and services, whilst also driving the communications, behaviour and adoption management across the Group. They are seeking a passionate and driven self-starter who can demonstrate they have the appetite and ability to create a new business change function from scratch. You will ideally have a proven track record of driving change across a similar fast-paced SME/mid-sized organisation and must be able to work with senior stakeholders in terms of strategy and execution. What you'll need to succeed Strong Business Change Management experience across Systems, Process & People is essential. Experience of working closely with IT and other group functions to drive long-lasting change through projects and development. Proven track record of managing Waterfall software delivery teams (with Agile techniques applied subject to the project), from conception through to post go-live support of varying shapes and sizes. Good-to-strong knowledge of MS Office packages including Visio & Excel. Experience of working directly with senior business sponsors, stakeholders and third party suppliers. Experience of NetSol Asset Management Suite and/or Leasepath CRM is desirable. Any Experience of Experian or Financial Services Data is advantageous. Any experience or interest of Artificial Intelligence advantageous. Knowledge of both Waterfall & Agile methodologies. What you'll get in return You can expect a salary in the region of £55,000 (depending on experience), along with benefits such as contributory pension, performance related bonus and private health scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Jan 26, 2020

Full time

Business Change Manager | Blackburn | £55,000 Your new company An established business in Blackburn that provide asset based loans to SME and Corporate businesses, within the Haulage, Automotive, Industrial, Construction, Engineering and Agriculture sectors. They are a rapidly expanding business who manage around £250m in assets, that are looking to double in size over the next 12 months and be a £1bn asset trading business in the next 3 to 4 years. Your new role They are now seeking a Business Change Manager to help develop the Business Change Function across the Group, ensuring the business is equipped to deal with rapid change and transformation over the next 10 years. You will be responsible for driving change across people, processes, systems and services, whilst also driving the communications, behaviour and adoption management across the Group. They are seeking a passionate and driven self-starter who can demonstrate they have the appetite and ability to create a new business change function from scratch. You will ideally have a proven track record of driving change across a similar fast-paced SME/mid-sized organisation and must be able to work with senior stakeholders in terms of strategy and execution. What you'll need to succeed Strong Business Change Management experience across Systems, Process & People is essential. Experience of working closely with IT and other group functions to drive long-lasting change through projects and development. Proven track record of managing Waterfall software delivery teams (with Agile techniques applied subject to the project), from conception through to post go-live support of varying shapes and sizes. Good-to-strong knowledge of MS Office packages including Visio & Excel. Experience of working directly with senior business sponsors, stakeholders and third party suppliers. Experience of NetSol Asset Management Suite and/or Leasepath CRM is desirable. Any Experience of Experian or Financial Services Data is advantageous. Any experience or interest of Artificial Intelligence advantageous. Knowledge of both Waterfall & Agile methodologies. What you'll get in return You can expect a salary in the region of £55,000 (depending on experience), along with benefits such as contributory pension, performance related bonus and private health scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Salesforce Consultant

Trigg Digital

Why Trigg? Bringing in-house expertise to the table, we optimise CRM processes to scale our customers business. For over a decade, our methods, from ideation to the launch of new initiatives across marketing, sales, customer service and analytics delivered double-digit growth for global media, retail and telco enterprises. We are a consulting and implementation partner of the #1 CRM platform in the world, Salesforce. Our passion comes from collaboration; acting as an extension of our customers team. Together, we accelerate the redesign of existing business processes and implementation of new processes that reduce cost, improve customer satisfaction or increase revenue. We will provide training and the support you need to develop your career in the Salesforce ecosystem. We are an equal opportunity employer and value diversity at our environment. The Role We are currently seeking a Senior Salesforce Consultant to join our growing start up in London. This hands-on customer facing role requires business process design and optimisation experience, backed by a strong technical background to leverage Salesforce 'out of the box' functionality, and recommend extending the platform/s where appropriate. You must be comfortable communicating with stakeholders at all levels, be open, transparent and relentless in your quest to maximise business value for our customers. The opportunity sounds a candidate with an entrepreneurial drive ready to take the next big step in their career. Responsibilities Facilitate business process discovery workshops, capture and be able to articulate customer requirements Prepare customer facing presentations including scope, high level solution design and proposal estimates that align with our customer's strategy, objectives, timelines and budget Leverage Salesforce best practices and 'outside the box' thinking to design innovative solutions that exceed customer expectations Create and manage a backlog of well-formed user stories and deliver with our technical teams; track and ensure projects are on time, in scope and within cost Engage, align, support and train various stakeholder groups from C-Suite to business users throughout the project lifecycle - scoping, development, testing, deployment, go live, aftercare Foster and maintain key relationships with partners and peers to drive transparency and alignment Provide exceptional levels of customer service, retain and cultivate accounts Share your expertise, mentor and support internal team members Additional duties as assigned Requirements Bachelor's degree in business or technology field or equivalent; 5+ year's work experience 2+ years hands-on experience delivering end-end solutions on the Salesforce Platform/s Certified Salesforce Consultant on Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud beneficial Strong customer facing skills with excellent presentation, spoken and written communication, and receptive listening skills Detail and results oriented self-starter who makes things happen in a fast paced environment Strong problem solving skills, a logical, analytical thinker, committed to constant upskilling Experience working from start to finish in an agile-led environment with geo-located teams Benefits Competitive package with an annual bonus and 25 days holiday allowance Funded learning and development program with a pathway to globally recognised Salesforce.com Certification Giveback to charities and not for profits through our commitment to the Pledge 1% philanthropic model Hands-on experience working on increasingly challenging and engaging real-world projects with the opportunity to attend industry leading events Free hot drinks, snacks and monthly team social events including outdoor activities, Summer and Christmas parties

Jan 26, 2020

Full time

Why Trigg? Bringing in-house expertise to the table, we optimise CRM processes to scale our customers business. For over a decade, our methods, from ideation to the launch of new initiatives across marketing, sales, customer service and analytics delivered double-digit growth for global media, retail and telco enterprises. We are a consulting and implementation partner of the #1 CRM platform in the world, Salesforce. Our passion comes from collaboration; acting as an extension of our customers team. Together, we accelerate the redesign of existing business processes and implementation of new processes that reduce cost, improve customer satisfaction or increase revenue. We will provide training and the support you need to develop your career in the Salesforce ecosystem. We are an equal opportunity employer and value diversity at our environment. The Role We are currently seeking a Senior Salesforce Consultant to join our growing start up in London. This hands-on customer facing role requires business process design and optimisation experience, backed by a strong technical background to leverage Salesforce 'out of the box' functionality, and recommend extending the platform/s where appropriate. You must be comfortable communicating with stakeholders at all levels, be open, transparent and relentless in your quest to maximise business value for our customers. The opportunity sounds a candidate with an entrepreneurial drive ready to take the next big step in their career. Responsibilities Facilitate business process discovery workshops, capture and be able to articulate customer requirements Prepare customer facing presentations including scope, high level solution design and proposal estimates that align with our customer's strategy, objectives, timelines and budget Leverage Salesforce best practices and 'outside the box' thinking to design innovative solutions that exceed customer expectations Create and manage a backlog of well-formed user stories and deliver with our technical teams; track and ensure projects are on time, in scope and within cost Engage, align, support and train various stakeholder groups from C-Suite to business users throughout the project lifecycle - scoping, development, testing, deployment, go live, aftercare Foster and maintain key relationships with partners and peers to drive transparency and alignment Provide exceptional levels of customer service, retain and cultivate accounts Share your expertise, mentor and support internal team members Additional duties as assigned Requirements Bachelor's degree in business or technology field or equivalent; 5+ year's work experience 2+ years hands-on experience delivering end-end solutions on the Salesforce Platform/s Certified Salesforce Consultant on Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud beneficial Strong customer facing skills with excellent presentation, spoken and written communication, and receptive listening skills Detail and results oriented self-starter who makes things happen in a fast paced environment Strong problem solving skills, a logical, analytical thinker, committed to constant upskilling Experience working from start to finish in an agile-led environment with geo-located teams Benefits Competitive package with an annual bonus and 25 days holiday allowance Funded learning and development program with a pathway to globally recognised Salesforce.com Certification Giveback to charities and not for profits through our commitment to the Pledge 1% philanthropic model Hands-on experience working on increasingly challenging and engaging real-world projects with the opportunity to attend industry leading events Free hot drinks, snacks and monthly team social events including outdoor activities, Summer and Christmas parties

1215 CRM jobs