Application Support Engineer
- Robert Half
- Urbandale, Iowa
- 04/24/2026
Full time
Information Technology
Telecommunications
SQL
Job Description
Job DescriptionJob DescriptionWe are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives.
Responsibilities:
• Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed.
• Support transaction processing workflows, ensuring data accuracy and system integrity.
• Collaborate with software developers to implement system enhancements and new features based on client and operational requirements.
• Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform.
• Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner.
• Extract and analyze data to create customized reports for clients and internal stakeholders.
• Assist with compliance reporting and provide documentation during audit processes.
• Conduct sensitivity analyses to identify trends and support decision-making.
• Build and maintain strong client relationships to foster long-term satisfaction with the platform.• Bachelor's Degree in Information Technology, Data Analytics, or a related field, with at least 2-5 years of relevant experience.
• Proficiency in Active Directory, application support, and basic troubleshooting.
• Experience with scripting languages, Microsoft SQL Server, and Typescript.
• Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
• Excellent customer service and relationship management abilities.
• Basic knowledge of accounting principles and familiarity with compliance processes.
• Demonstrated organizational and project management skills.
• Ability to adapt to a fast-paced, technology-driven environment and collaborate effectively within a team.
Responsibilities:
• Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed.
• Support transaction processing workflows, ensuring data accuracy and system integrity.
• Collaborate with software developers to implement system enhancements and new features based on client and operational requirements.
• Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform.
• Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner.
• Extract and analyze data to create customized reports for clients and internal stakeholders.
• Assist with compliance reporting and provide documentation during audit processes.
• Conduct sensitivity analyses to identify trends and support decision-making.
• Build and maintain strong client relationships to foster long-term satisfaction with the platform.• Bachelor's Degree in Information Technology, Data Analytics, or a related field, with at least 2-5 years of relevant experience.
• Proficiency in Active Directory, application support, and basic troubleshooting.
• Experience with scripting languages, Microsoft SQL Server, and Typescript.
• Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
• Excellent customer service and relationship management abilities.
• Basic knowledge of accounting principles and familiarity with compliance processes.
• Demonstrated organizational and project management skills.
• Ability to adapt to a fast-paced, technology-driven environment and collaborate effectively within a team.
About Robert Half