Job DescriptionJob DescriptionPosition Title: Operations ManagerCandidates must work onsite, not remote.
Position SummaryThe Operations Manager will serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project's Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments.
Major Duties/Responsibilities
- Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs.
- Collaborate with the project PI to manage and fulfill data requirements for research teams.
- Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions.
- Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters.
- Provide technical recommendations to improve system health, performance, and scalability.
- Oversee full-cycle resource management, including intake and fulfillment of HPC requests.
- Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs.
- Prepare and present reports on system usage, project financials, task status, and other key performance indicators.
- Direct project technical operations and staff to ensure work priorities are met and shift priorities as required.
- Attend project meetings and interpret technical requirements to staff and stakeholders.
- Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency.
- Uphold client's core values-Impact, Integrity, Teamwork, Safety, and Service-while fostering a respectful, inclusive, and accessible workplace.
Basic Qualifications
- Bachelor's degree in Information Technology, IT Operations Management, or a related field.
- A minimum of eight (8) years of relevant experience, or an equivalent combination of education and experience.
- Strong technical knowledge of information systems management and systems architecture.
- Proven ability to gather and interpret system requirements for complex research projects.
- Ability to direct HPC technical work.
- Excellent verbal and written communication skills for engaging with staff, sponsors, and stakeholders.
- Demonstrated interpersonal skills that support collaboration, leadership, and team building.
Preferred Qualifications
- Experience in IT project management, particularly in research or technical environments.
- Background in supporting research computing or scientific infrastructure.
- Self-motivated and capable of working independently while contributing to collaborative teams.
- Experience design, operating, and managing HPC clusters.
- Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to evolving project needs.
Additional Requirements
- Visa Sponsorship: Visa sponsorship is not available for this position.
- Security Clearance: This position requires the ability to obtain and maintain a Department of Energy Q clearance. As such, it is designated as a Workplace Substance Abuse Program (WSAP) testing position, requiring a pre-placement drug test and participation in ongoing random drug testing.