We're looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You'll focus on fast troubleshooting, clear user communication, and disciplined ticket management.
This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs.
What You'll DoProvide Tier 1-2 IT support for hardware, software, and access issues
Own tickets from intake through resolution or escalation
Communicate clearly with non-technical users in a fast-paced environment
Travel on-site for urgent issues that cannot be resolved remotely
Perform semi-annual preventive checks at office locations
Coordinate with and oversee third-party IT vendors for routine on-site work
Support onboarding/offboarding, account setup, and basic network troubleshooting
Document all work clearly in the ticketing system
Not a remote or hybrid position
Not a senior engineer or architect role
Not full-time field work
2-4 years of hands-on IT support experience
Strong troubleshooting skills (hardware, OS, basic networking, applications)
Experience supporting Windows and Microsoft 365 environments
Ability to explain technical issues clearly to non-technical users
Comfortable working from tickets, SLAs, and KPIs
Willingness to travel locally for urgent site visits
Multi-site or healthcare IT experience
Experience working with MSPs or outsourced vendors
CompTIA A+ or Network+ (or equivalent real-world experience)
Ticket resolution time and backlog health
First-contact resolution rate
User satisfaction
Patch and documentation compliance
We offer a comprehensive benefits package including:
Medical, Dental, and Vision Insurance
401(k) retirement plan with company match (if applicable)
Paid Time Off (PTO)
Paid holidays
Paid sick leave in compliance with NY and NJ state laws
Professional development support
Employee discounts on orthodontic treatment (if applicable)
Benefits eligibility is subject to plan terms and waiting periods.
Why Join UsWe're tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You'll be part of a focused team that values execution, process, and clear ownership.
Diamond Braces is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.