Alfa Dental Support, Inc.

Job DescriptionJob Description This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements. ResponsibilitiesIT Support & Operations Troubleshoot end-user issues (hardware, software, network, printers) Manage onboarding/offboarding and user access (Microsoft 365) Maintain and prioritize ticket queue with clear documentation Support multi-site environment across 60+ locations On-Site Support & Coordination Travel 1-2 times per week to Brooklyn, Queens, and Staten Island locations Work with vendors and validate work performed Assist with equipment deployments and issue resolution Process Improvement Create and maintain SOPs, guides, and documentation Identify recurring issues and implement long-term fixes Contribute to improving IT workflows and support processes Growth & Ownership Take ownership of assigned locations and support outcomes Help build training materials and internal documentation Grow into a Lead-level role with increased responsibility over time RequirementsExperience 5+ years of IT support experience preferred Minimum 2-3 years in a service desk or end-user support role (required) Experience supporting multiple users or locations Technical Skills Windows and endpoint troubleshooting Microsoft 365 administration (user management, permissions) Networking fundamentals (DNS, DHCP, connectivity) Printers, peripherals, and on-site troubleshooting Experience working in a ticketing system What We're Looking For Strong troubleshooting and problem-solving ability Ability to prioritize and work through multiple issues efficiently High accountability-tasks are completed and properly documented Comfortable in a fast-paced, hands-on environment Interest in growing beyond support into systems and operations Compensation $65,000 - $78,000 base salary Based on experience and capability Growth tied to performance and expanded responsibility Benefits Health, dental, and vision insurance Paid time off (PTO) and holidays Career growth into Lead / Supervisor role Direct mentorship from IT leadership Exposure to multi-site IT operations and infrastructure Opportunity to build processes, documentation, and workflows Work Environment On-site role with local travel required Fast-paced, multi-location support environment Lean IT team with high ownership Focus on improving systems, not just reacting to issues Who This Role Is For Mid-level IT professionals ready to take on more responsibility Candidates looking to grow into leadership over time Individuals who take ownership and improve systems Who This Role Is Not For Entry-level candidates Senior engineers or IT managers Candidates looking for a low-responsibility or slow-paced role

Job DescriptionJob DescriptionAbout the Role We're looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You'll focus on fast troubleshooting, clear user communication, and disciplined ticket management. This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs. What You'll Do Provide Tier 1-2 IT support for hardware, software, and access issues Own tickets from intake through resolution or escalation Communicate clearly with non-technical users in a fast-paced environment Travel on-site for urgent issues that cannot be resolved remotely Perform semi-annual preventive checks at office locations Coordinate with and oversee third-party IT vendors for routine on-site work Support onboarding/offboarding, account setup, and basic network troubleshooting Document all work clearly in the ticketing system What This Role Is Not Not a remote or hybrid position Not a senior engineer or architect role Not full-time field work What We're Looking For 2-4 years of hands-on IT support experience Strong troubleshooting skills (hardware, OS, basic networking, applications) Experience supporting Windows and Microsoft 365 environments Ability to explain technical issues clearly to non-technical users Comfortable working from tickets, SLAs, and KPIs Willingness to travel locally for urgent site visits Nice to Have (Not Required) Multi-site or healthcare IT experience Experience working with MSPs or outsourced vendors CompTIA A+ or Network+ (or equivalent real-world experience) How Success Is Measured Ticket resolution time and backlog health First-contact resolution rate User satisfaction Patch and documentation compliance Benefits We offer a comprehensive benefits package including: Medical, Dental, and Vision Insurance 401(k) retirement plan with company match (if applicable) Paid Time Off (PTO) Paid holidays Paid sick leave in compliance with NY and NJ state laws Professional development support Employee discounts on orthodontic treatment (if applicable) Benefits eligibility is subject to plan terms and waiting periods. Why Join Us We're tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You'll be part of a focused team that values execution, process, and clear ownership. Diamond Braces is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.