2035 IT Support jobs

Atlas IT Recruitment are currently looking for an IT Support Technician based in Ramsgate, Kent. Our client are a managed service provider who currently provide IT Support to a range of businesses across Kent. Due to continuous expansion and successfully winning new contracts, they are now looking to increase the size of their support team. Candidates who are at entry level as well as one or two years' experience will be considered for the role, the role will include the below responsibilities: Provide remote support to clients Maintaining a high level of customer service IT Support relating to technical issues involving Microsoft applications Supporting services for Microsoft related technologies such as : Windows Server, Exchange, SQL, Sharepoint etc Develop in depth knowledge of the technologies and how to effectively support them when dealing with customer issues Implementing and resolving disaster recovery solutions Aiming to resolve queries and tickets first time without having to escalate The below is essential: Minimum grade C in GCSE English and Maths Qualification from school/sixth form/college relating to IT Salary wise, my client are looking at paying £17-22,000 DOE a long with benefits including shares in the business If the above sounds like something of interest to you, click the 'Apply' button and submit a recent copy of your CV for immediate consideration.

IT Support Technician - Desktop - Windows - Networks Covering company sites across Kent, Surrey, Berkshire, Wiltshire Gloucestershire based at Wallingford £22,000 - £26,000 depending on experience Plus Company Vehicle, IT Equipment + Benefits Contract: Permanent, Full-Time Hours of Work: Monday - Friday: 8:30am - 5:30pm Who we are… Established in 1947, we are a family business who specialise in supplying and maintaining machinery for four key markets; Agriculture, Groundcare, Construction and Arboriculture. About the Role… With 10 depots and over 200 staff we are looking for a new member in our IT department to help support our current staff with a vision to help implement new technologies as the industry moves forward. Your duties will include the day to day support of staff with desktop and portable devise's. Maintaining network readiness and security. Design and implementation of group policies and procedures. Essentially, we need a very bright, flexible individual who can juggle priorities and communicate effectively, particularly with members of the team who are brilliant at their specific roles but don't have the strongest grip when it comes to IT issues…in these cases, patience would be a useful virtue. What we are looking for… Ideally, you will have the following skills: + 1 years' experience in a desktop support role + Excellent understand of windows 7 /10 + Excellent understanding of MS 365 and Office suite of applications + Familiar with MS Windows Server + Basic LINUX skills + Good Working knowledge of TCP/IP Networking and VPN systems + Good Working knowledge of Android and iOS Devises + Willingness to travel between sites + Full Driving License We can offer you… + A great location and working environment + Working as part of a small friendly team + Onsite parking + Pension and other benefits For more information or to apply for the position, please send a CV and covering letter to Karen Martin. You may have worked in the following capacities: Desktop Support, Field IT Technician, Junior IT Support. Interested? Apply here for a fast-track path to the Hiring Manager Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

A market leading client of mine is looking for an IT Support Engineer to join their team in Hale on a permanent basis. Main Responsibilities of the IT Support Engineer: Provide telephone and email support to our in-house developed Corporate booking tool Eliciting relevant information from the customer to be able..... click apply for full job details

VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.Role overviewUse your skills to do something different, worthwhile and hugely rewarding! This is an exciting role as part of our IT Service Desk, in a vibrant location and with great teammates. You will help provide IT Support services to VSO team members across the globe. You will interact with different people and cultures, providing first and second line support for VSO applications and services. Responsibilities include Windows 10 support, laptop builds, AV and telephony support and Office 365 support. You will also be exposed to project work within the business and work closely with Solutions Delivery and Infrastructure teammates.Skills, qualifications and experienceWe require a person with a "can do" attitude, who has experience providing IT and desktop support to internal users. This role offers the opportunity to progress within the organisation as you develop your skills through training and learning from colleagues. This is an ideal opportunity for someone who is looking to develop their experience and pick up new skills in a busy and motivating environment. Your passion for customer service and helping others will enable you to help deliver on VSO's People First strategy, which puts people at the centre of everything we do.Competencies and Behaviour At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies: * Ability to be open minded and respectful * Ability to be resilient and adaptive to new situations * Ability to facilitate positive change and build sustainable working relationships * Ability to seek and share knowledge VSO promotes equal opportunities and values a diverse workforce. We also offer a range of benefits, including; * A friendly and supportive office environment * Opportunities for flexible working and working from home * Generous annual leave of 37 days (inclusive of public holidays) * Competitive pension with Scottish Widows * Employee and Volunteer Assistance Programme* Personal accident insurance * Season Ticket Loan* Cycle to work scheme* Professional development* Additional Leave for Parents and Carers* VDU Eye Care Vouchers This role is based in London (Kingston upon Thames). VSO is unfortunately unable to provide sponsorship, so candidates MUST have the right to work in the UK.VSO reserves the right to close this job early if we receive a sufficient number of applications.

MSP IT Sales ExecutiveBasic: £30,000OTE: £60,000Location: Brighton, BN1. Modern office, onsite parking, air conditioning. This company is a fast-growing modern MSP based just outside Brighton, supporting businesses customers with a wide range of technical solutions. They are looking for an experienced MSP IT Sales Executive to lead their Sales Team. This role is for an experienced candidate that knows how to build business and make sales to SMB customers. They believe successful sales people should be rewarded with generous commission. If you have a proven track record of sales for MSP and IT Support, have a business focused mind, and want an important role in a growing business full of opportunity then this is the role for you. You must have: - A proven track record of successful MSP/IT sales to SMB customers - Ability to produce and deliver high quality proposals and quotes - Be able to travel to customers sites (own car and full UK driving licence) - Complete sales cycle. Generation, Negotiation, Close - Excellent rapport in meetings and over the phone - Multitasking, time management, working to deadlines - A natural hunger to make sales, earn commission, and grow the company You will work alongside their dedicated marketing and technical teams and be responsible for: - Generating new leads (networking, calls, etc.) - Attending sales meetings and closing sales - Reporting sales figures - Further development of the sales department They have a fun, lively office with a great team and regular socials. Apply now. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

Senior IT Support Engineer - Macclesfield Senior IT Support Engineer - Macclesfield - Competitive + benefits - Permanent Your new company Your new company is Europe's leading I.T. provider who require a IT support engineer to join a global team based in Macclesfield focusing on providing quality service to a range of clients and customers. Your new role This role sits within the Global support team from the Macclesfield office for one of the company's key clients. The position serves to provide support to all customers, including VIP's, acting as a primary point of contact. You will be analysing a range of technical issues and resolve customer queries - tailoring your customer service skills to individual cases. This role provides both physical and remote support depending on client requirements. This is a great opportunity for any individuals who are looking to take the next step in progressing within their IT career. What you'll need to succeed The successful applicant will have: Proven knowledge and expertise in Microsoft Office applications, particularly Office 2018 and Office 365. Good customer interaction skills and the ability to confidently resolve queries in a face to face environment Experience in a customer facing environment. To be able to engage and communicate with a variety of service users - including management when required. What you'll get in return A good level of job satisfaction. Prospects of personal development including the opportunity for progression. An ability to further develop your technical and customer service skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call us now. If this job isn't quite right for you but you are looking for a new position, please contact Shaun Turner or Hannah Sanchez on for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£25,000 - £30,000 London, Holborn Joining this fantastic, forward thinking organisation will offer you the chance to further develop your career and technical knowledge with excellent career progression along with brilliant training. Are you looking for a company that will nurture your ability and enhance you skills? On top of this, they offer In House Training, a Training Budget (after 1 year of service), Pension Scheme and overtime available! More about them… My client firmly believe they can push your business to its full potential with their IT solutions. They offer fast-paced, no-nonsense technology solutions to London-based businesses and give them three services in one place: IT, hosted telephony and connectivity. Their products are straightforward and everything is under one roof with one fixed monthly rate and support, from configuration to installation and beyond! Job Overview: Working for one of London's leading managed service providers specializing in the SME Market. They understand that their people are the key to their success and they make sure they appreciate and reward everyone's contribution. Not only do they recognise expertise, skills and professionalism, they value highly the very things that make them unique: their passion, their dedication, approachability and the fact that going the all-important extra mile is second nature. They work in a fast-paced office environment and so being organised and able to multi-task is key. Work hard and play hard - they have resisted red-tape and unnecessary process which their SME clients don't want or understand. Working as part of an 11-strong support team, you will be responsible for assisting clients with their technical issues! Essential Skills include experience with: Windows Server 2008/2012/2016 Windows 7 and Windows 10 Operating Systems Office 365 Email Solutions Exchange 2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security & Firewall experience Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met 2 Years Prior experience working within a Managed Service Desk provider. 3 Years + Experience working within IT Support Exceptional interpersonal skills, with a focus on listening, and questioning. Exceptional oral and written communication skills. Proven experience resolving incidents quickly by using remote support tools Ability to effectively prioritize and execute tasks in a high-pressure environment Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Responsibilities Colleague Technology Service Engineer We're hiring! Aon are currently recruiting a Colleague Technology Service Engineer to join our team in Glasgow. The Colleague Technology Service Engineer will be primarily responsible for supporting the business by providing technical support to all Aon business entities, within the deskside environment. To provide administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request based activities. About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Colleague Technology Service Engineer: Supporting and maintaining all deskside technologies. Supporting deskside equipment relocation and provisions - moves, IMAC requests etc. Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries. Managing stock control at all offices, ensuring appropriate levels of IT stock are held. Managing the movement of deskside hardware between offices. Assisting in maintaining security over Aon IT hardware assets. Providing mentoring for junior admin staff, with documentation, processes, and queue management. Prioritising workload and managing colleague expectations. Proactively participating in internal meetings. Handling the recycling of all redundant deskside IT equipment and technologies, ensuring correct disposal processes according to WEEE regulations. Assisting in maintaining full legal complicity of Aon installed software. Participating in training to add to the overall skill levels of the Colleague Technology Services team. Where Tech Bars are in operation, providing L1 and L2 support at the tech bars as and when required. Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required. Analysing and producing data for Aon managers, as required. Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base. Ensuring technology support meets the customer requirements as defined in the Service Level Agreements. Playing a key role in the adoption and promotion of new technology. Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes in a deskside environment. Ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required Ability to pick up new technology and learn new skills quickly Excellent analytical and problem solving skills. Advanced competency in general and product specific IT support issues. Ability to learn, understand, and apply new technologies. Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing. Appreciation of ITIL Service Management. Active Directory User administration experience. An understanding of customer deskside requirements in relation to internal departmental procedures. Experience of IT desktop management in the enterprise. Experience in PC, printer and associated desktop hardware systems. Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

Our client an International Technology organisation, is now seeking to appoint a Graduate/IT Support Analyst to join their Cambridge based team. This role reports to the Service Desk Manager. The role will be targeted at a Graduate or Junior IT Support Analyst with previous Helpdesk experience or relevant Degree..... click apply for full job details

Are you an experience IT Support Technician looking for a role where you can support users internally? Do you have experience in a stand-alone role and knowledge of Office 365? CV Screen may have the role for you! Role Overview An experienced IT Support Technician is required for a leading eCommerce business based in Oxford. A salary of up to £28,000 is offered, depending on experience. You will support internal users on the desktops of around 25 users. You will report to the IT Manager, who is based in Germany, so you will need to be quite independent. You will support users internally via telephone, email and in person. You will be working for a company who operates all over Europe so there may be the opportunity to travel and visit different sites. Client CV Screen is recruiting for a leading eCommerce business based in Oxford. Skills Required The IT Support Technician will ideally have the following experience: - Experience in a stand-alone IT Support role - Strong knowledge of supporting Office 365 - A degree or working experience equivalent in IT Location Oxford Commute from - Cowley, Headington, Bicester Salary / Benefits Up to £28,000 + benefits To Apply Please email your CV through to in strict confidence or call Kate Lomax on to discuss the role in more detail. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

Desktop Support Engineer We're hiring! Aon are currently recruiting a Desktop Support Engineer to join our team in London. The Desktop Support Engineer will support the business by providing technical support to all Aon business entities, within the deskside environment; provide administrative IT support, where necessary, and to communicate appropriately to internal and external parties during BAU or Work Request based activities About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Desktop Support Engineer: Key accountabilities: Supporting and maintaining all deskside technologies. Supporting deskside equipment relocation and provisions - moves, IMAC requests etc. Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries. Managing stock control at all offices, ensuring appropriate levels of IT stock are held. Managing the movement of deskside hardware between offices. Assisting in maintaining security over Aon IT hardware assets. Providing mentoring for junior admin staff, with documentation, processes, and queue management. Prioritising workload and managing colleague expectations. Proactively participating in internal meetings. Handling the recycling of all redundant deskside IT equipment and technologies, ensuring correct disposal processes according to WEEE regulations. Assisting in maintaining full legal complicity of Aon installed software. Participating in training to add to the overall skill levels of the Colleague Technology Services team. Where Tech Bars are in operation, providing L1 and L2 support at the tech bars as and when required. Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required. Analysing and producing data for Aon managers, as required. Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base. Ensuring technology support meets the customer requirements as defined in the Service Level Agreements. Playing a key role in the adoption and promotion of new technology. Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Education/Experience Educated to a good standard of general education. Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment IT Advanced and expert competency in general and product specific IT support issues Deskside Support Work Provide support and assistance for call logging, and administration of support cases (hands-on). Ability to challenge, question and improve methods and processes where necessary. An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer. Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment. Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels Advise users in relation to IT Hardware, choosing cost effective solutions. Professional Qualifications Possess or working towards Microsoft Certification MCITP or equivalent knowledge in enterprise-level deskside computing. Appreciation of ITIL Service Management processes. An understanding of customer deskside requirements in relation to internal departmental procedures. Experience of IT desktop management in the enterprise. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

IT Support Helpdesk - Uxbridge, Middlesex - £18,000 to £25,000 (depending on experience) - Full time (overtime available) - Skills development & training available This is an opportunity for an IT Support Technician to join an expanding IT Solutions Provider based at the main office which is within walking distance of West Ruislip station. The role will involve some travel to client sites around the Uxbridge & Heathrow areas and occasionally to sites elsewhere in the UK (they have clients in the North West and Ireland). Experience in a similar client facing support role is therefore preferable. Working within a technically sound team you will be using your technical awareness and expertise to deliver IT Solutions for the company's clients including installations & system upgrades through to troubleshooting and general maintenance. Person specification - Driving licence & own car - Highly motivated team player - Have an interest in self-development and career progression - Strong communication skills (written and verbal) - Be well organised and have the ability to prioritise workload - Logical approach to problem solving - Strong interpersonal skills - candidates must happy to deliver presentations and training to clients & staff where necessary - Genuine interest in IT and developing communication technologies Key IT Skills/Qualifications - Microsoft Qualifications preferable - FE or HE qualifications in IT related subjects - Good understanding of all Windows Desktop O/S, - Experience installing hardware & software - Windows Server 2012 / 2016 (Active Directory, Group Policy) - Office 365 - SBS 2011 (MS Exchange) - Knowledge of network topologies - Ability to deliver projects - Strong problem solving and analysis skills Juniors without all of the key skills above are welcome to apply support and training will be provided.

£25'000 - £26'000 + Technical Development + off site travel + Pension + Healthcare + flexi work Opportunity to work within a global leading technology company offering the chance to fine-tune your experience in 1st/2nd line whilst being recognised as 1 of 2 'go to' experts on site? Here is your chance to join a close knit and friendly team working within a multinational leader that will expose you to the latest tech whilst offering long term and stable career platform. Based in Canterbury in Kent, our client is a world leading manufacturer who has multiple sites across the UK. Established over many ago, they are dominating their marketing through acquisitions and investment into technology! Whilst being recognised as a market leader this business still retains its close knit culture and promotes personal career development, flexible working and work life balance! Working alongside 1 other, you will be recognised as 1 of 2 'go to' experts in 1st and 2nd line support! You will be key monitoring and supporting the businesses computer systems and IT equipment for this and other sites. Key areas include; active directory, printers, mobile phones, servers, virtualisation, SQL, CRM, emails both remotely and face to face. Occasional travel is expected once a week to another UK site (Expenses paid) This is a fantastic opportunity for a passionate individual to take full ownership of a role in a business that will allow you gradually take on more responsibility! The role: * IT Support Engineer * 1st and 2nd line support * 1 of 2 people in 1st and 2nd line support * Active directory, printers, mobile phones, office, Windows, SQL, CRM, Network * Physical delivery, monitoring and support of computer systems and IT equipment * Occasional travel is expected once a week to another UK site and potentially overseas The Person; * 1st and 2nd line support experience * Looking for more technical ownership (Go to person in 1st and 2nd line) *Happy to stay as a 1st and 2nd line support engineer for at least the next few years * Looking to become a well-rounded IT Support Engineer * Looking to more technical exposure * Able to travel to another UK site once a week to Stevenage - (Expenses paid) If you are interested in applying for the role, please click apply.

You will be entitled to a continuous Professional Development (CPD) Programme using industry certified accreditation, a pension scheme with a Local Government pension provider and a generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after five years (plus 8 Bank Holidays). Joining this great, rapidly growing organisation will give you the opportunity to fully utilise your current skillset whilst learning new processes and procedures. They offer a great work life balance and believe in training their staff to maximise their full potential. More about them… Working for one of the largest multi-academy trusts in the UK. By joining this family, you will be one of approximately 100 IT professionals within the group all working alongside people dedicated to helping their students realise their potential. They have a very specific goal, to transform the lives of communities and support young people and staff through their journeys with this fantastic organisation. My client are currently recruiting three positions: Enfield, South Bank and Waterloo! An exciting opportunity has arisen for an IT Support / IT Cluster Technician to join my client's growing IT team. You will support a number of schools / academies in the London area. This is a great chance to be part of the IT team in one of the largest, dynamic, multi-academy trusts in the UK. Having grown from 1 to 48 academies in the last 12 years, our client are excited at the new developments they have ahead; this is a great chance for you to come in and lead, inspire and create new chances for the people in the communities that our client works in. This is a fantastic opportunity to work for a very successful, organisation that can offer an exciting working environment and fantastic career progression due to their size and projects currently available. They have one of the best benefits packages in the market which includes; continuous professional development using industry recognised qualifications such as Microsoft Certified Professional, ITIL, COMPTIA etc., 25 rising to 30 days holiday (plus bank holidays), a local government pension scheme and the opportunity to work with continually new and emerging technologies. Ok, so over to you! The IT Support Technician Candidate: To following experience could make you an ideal candidate. Will have previous IT Support experience Will ideally have IT qualifications such as Microsoft Certifications - MCP, MCDST, MCSA etc. Knowledge of Windows Server 2008 / 2012 administration, Windows 7 and 10, Active Directory, Exchange etc. Experience of working within the education sector will be given preference! Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Application Support Technician SQL £38k Continental Shift Pattern We are looking for several Application Support Technicians and Team Leaders to join a brand new automated distribution centre in Milton Keynes. This is a fantastic career opportunity to be joining the site at 'start-up' and assisting to test and commission the new site and systems. The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL and ideally an understanding of either Java, c# or an oo language. The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL. Key Tasks of IT Support Technician and Team Leaders: Identify and resolve issues with Warehouse Management Systems and Material Flow Systems. Identify issues that are mechanical or IT based and escalate to the appropriate team. Train internal and external customers to increase system knowledge, resolve and prevent issues from recurring by Design test scenarios to identify system issues. Daily analysis of system operations and reports to track and identify opportunities for improvements. Create documentation and training material for system users. Design, generate and maintain reports detailing the daily operations of the systems. Participate in customer and internal meetings. Communicate with warehouse operatives on problems and the resolutions Assists software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification Requirements: BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Experience with Java or other object-oriented programming languages (desirable) UNIX or LINUX knowledge (desirable). Hardware knowledge (desirable) You will be working on a continental shift pattern (12 hour days and nights - including weekends) and you will work for the company at their clients (well-known retailer) distribution centre. If you are a qualified experienced IT Support Technician / Application Support Technician / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you.

Operations Manager My Client is a progressive, ambitious and rapidly growing recruitment agency. They provide a unique range of permanent, temporary and contract recruitment solutions within Social Work, Social Care & Housing and Primary care. The Opportunity This is an excellent prospect for a resilient, hard-working and passionate candidate to join a rapidly expanding recruitment agency. This role will be the heartbeat of the business dealing with all support related functions across the business. The role of the Operations Manager will be to provide efficient and best practice HR and oversee the back-office support functions. You will be the glue that holds the office together and will efficiently deal with all queries/requests made by team members. A full generalist remit, you will gain excellent experience to ensure a long reputable career within operations management. The successful applicant will be part of the senior management team and will work closely with all divisions ranging from Compliance, Finance and Sales. The ideal applicant will have proven experience in a growing recruitment business, extensive management experience and have a genuine passion in achieving ambitious growth plans. The Role Human Resources and Learning & Development Managing a HR assistant Performing annual appraisals and probation reviews Holding investigatory meetings and issuing disciplinaries Performing dismissals and exit interviews Acting as a contact between staff and management to maintain employee morale Supplying references for former employees Chasing up medical documents from staff Devising salary banding structures Drafting job offers and employment contracts Collecting necessary documents from new starters for payroll and right to work Ensuring company policies and procedures are signed and understood Performing induction process upon employment start Chasing up candidate's references Collecting nominations for Employee of the Month Recommend and implement new approaches, policies & procedures to improve efficiency Implementing a training academy Office & Supplier Management Liaising with all suppliers, reviewing and keeping records of all supplier contacts Issuing office access fob and updating the spreadsheet Project manage office moves Events and incentive organisation Managing Printer Leasing agreements and printer suppliers Managing landline phones extensions and contacting support Liaising with Building Managers Negotiating with 3rd party suppliers Researching and ordering new office equipment IT Provide 1st line support and liaising with our external IT support function for other queries Managing IT infrastructure, purchasing new equipment Managing IT warranties New hire onboarding (equipment, IT set up, desk set up) Capable of managing any faults that may occur Liaising with both IT and telecoms provider when individual or office spread issues arise - must be confident Storing and updating IT logins Exposure to CRM implementation and/or migration Review and implement CRM optimisation strategies Finance Delivering budget reports to the board 2019/2020 budget drafting Actively seeking cost-cutting initiatives Management of and reporting on Operations P&L Compliance Line management of the Compliance team leader and function (team of 4) Ensure the team correctly delivers on raising and terminating contracts, in a timely manner Oversee the day to day queries from the compliance team. Ensure delivery on contractor compliance Oversee the review and negotiation of commercial contracts with clients and suppliers Ensure policies and processes are kept up to date and in line with current legislation Review current processes and make recommendations for streamlining Marketing Manage the marketing function for the business including a marketing assistant Managing all social media (LinkedIn, website, Twitter etc) Creating and implementing marketing strategies Managing job boards including the advertising budget Support and educate consultants on marketing activities Internal Recruitment Manage the Internal Recruiter Meeting with Managers to forecast recruitment plans for the financial year Ability to oversee and step assist the Internal recruiter in all aspects of their job e.g. Drafting job descriptions, Proactive headhunting Performing pre-screening processes including telephone and face-to-face interviews Maintaining the candidate database Organise and co-ordinate the recruitment and selection of new staff including arranging interviews and holding inductions Management Must have experience managing a team of 3 or more personnel Attend and contribute in all senior management meetings Project management experience Sales Management Liaise with the Sales Director managing consultants' performance and assist in implementing KPI's Supporting the implementation of sales strategy to increase consultant performance Required Skills Having a strong background in Human Resources Must have experience of direct line management Must have experience in a growing recruitment business Must be proactive and efficient Proven experience of implementing clear infrastructure Good knowledge on employment law and best practice Experience of recruiting new staff members to the business The ability to work autonomously To have an understanding on data protection and confidentiality An individual that can bring maturity to the role Experience of managing an office move is desirable Benefits Company Pension Free eye tests Birthday Leave Dress down Fridays Sports & Social events City Office location Earlier finishes on Fridays

Helpdesk / Ticketing Systems Support Specialist. My client, a global services business currently require an IT Support specialist to provide senior level technical support services to users and organisations for the Call logging / Ticketing, monitoring & management systems. This includes: Ensuring service requests are appropriately executed, The live service environment is operating correctly, The live service is being maintained correctly across the SIAM process model They support Incidents (or post Incident reviews) as required by providing insight and practical technical expertise. They additionally serve as consultants in their speciality areas that concern a variety of functional operations and provides technical assistance, advice and training related to ordering the Tooling Standard Service, complex/expert use of the Tooling Standard Service and if appropriate what variant would be best suited to meet the business need.Currently supporting the following platforms, however experience of other IT Management and Monitoring tools will be considered. Solarwinds, BMC, ServiceNow Experience required would include: Degree educated or equivalent experience in Technical Support roles (2nd or 3rd level Technical Support) within an ITIL aligned organisation Demonstrable experience of working within the scope of the Tooling Standard Service, able to demonstrate a track record of providing technical support at an experienced level to internal and external teams. Demonstrable experience of working in a process and procedure led environment, able to track work activity and report as well as recommend improvements to process or procedures that improve performance, increase satisfaction or reduce costs. The Tooling Technical Specialist will have a knowledge of supporting IT Tooling platforms, including but not limited to: Service Management ticketing platforms, self-service portal platforms, 3rd party ticketing system integration services, device monitoring (e.g.switch, router, server, storage), security tools, license management tooling, service monitoring, application performance monitoring, event correlation services and automated escalation tools. ITS currently uses platforms from Solarwinds, BMC, Service Now and the role holder would benefit from expertise in this area. This role, will be required as a minimum to obtain and retain BPSS clearance and depending on the Tooling Standard Service may require SC clearance Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities. ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

2nd Line Technical Helpdesk Advisor - based in Wooburn Green Up to £28,000.00 dependent on experience Are you a talented and motivated helpdesk professional? Committed to building a career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing 'stuff', then we want you to contact us about joining our team in High Wycombe, and building your career in IT. This is a career opportunity, not just a job. Building your career is what we do, join us on the helpdesk, get to know and understand the job, deliver excellence to our clients alongside your team and watch your career in IT take off. The role is based at our High Wycombe office working as part of a great team. Primarily phone based and using remote connectivity, you will be responsible for solving clients' IT problems and feeling good about doing it. We are life savers to our clients, we don't fix, we enable. Unlike other IT companies, we know that the helpdesk is the most important thing we do, you are the most important piece in our jigsaw, if you have client commitment at heart, we want you. Complete I.T.'s clients work with us because we are the best, it's not what we do, it's how we do it. We are Thames Valley's premier provider of IT support services, our clients range from 10 to 300 users and use the very best technologies. When the phone rings do you want to answer it or do you want someone else to answer it? This is a 2nd line role but 2nd line with client care and commitment at its heart and desire to be first to the phone, to be the hero … we roll our sleeves up, we get involved, we develop our technical skills, we are the best and that means that you have to be the best to come and play with us. Requirements: You will have a minimum of 18 months experience in an IT support role with basic server admin/troubleshooting skills. You will also have basic knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills. You will ideally have 1 MCP qualification. We are looking for someone who can communicate effectively with clients and who is very organised - able to prioritise and manage your workload. You will be a great team player, with excellent customer service skills. You will have a professional image and a genuine interest in technology and developing your skills in this area. Benefits: CIT is driven not only by our clients and our fantastic relationships with them, but also our amazing team. We are not just a successful business, we are a family. People matter to us - their opinions, their ideas, their development and most importantly their happiness is valued above all else, as they are the key to our success. With this is mind we try to make sure that the benefits that we offer to our team reflect the high value that we place on them. We offer private healthcare schemes, an employee assistance programme, access to an exclusive discount website, eyecare vouchers, childcare vouchers, a cycle to work scheme, long service awards, a companywide bonus scheme, quarterly team nights out, and what we call our "Powered Up People" Awards to recognise and reward those who perform over and above what is expected. We also carry out bi-annual development reviews for all of our team members, giving them the opportunity to discuss their career and their training and development. Our team are the best in the business, so training is very important to us - we provide internal and external technical and soft skills training, and support our team by paying for them to take the exams that they need to gain valuable, industry recognised qualifications to develop their knowledge and expertise.

Lead IT Support Analyst required by our Oxford based client to join their expanding team. As Lead IT Support Analyst, you will be responsible for:- Delivery of 2nd level user and system support Having knowledge of exchange, active directory, network and mobile technologies Understanding Windows 7, 8 & 10/ Microsoft Office 2003 - 10 As the ideal Lead IT Support Analyst, you will have experience in an IT support team role and relevant IT industry qualifications, be well organised and analytical. You will have expert technical understanding of TCP/IP,DHCP,DNS,WINS, PC and peripheral desktop hardware. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities. Champion IT acting as an Employment Business in respect of this Temporary opportunity

Please note this role is for an initial 6 months Allegis Group, the largest privately held staffing and Recruitment Company are looking for a dynamic and enthusiastic individual to join our Desk side Support team. Specifically, you will provide 1st/2nd line technical support to internal staff for example diagnosing straight forward issues to complicated technical problems. What you will be doing: Take ownership of tickets to ensure they are dealt with efficiently and effectively Troubleshoot IT related problems from in-house software to hardware, laptops, desktops, printers and mobile devices etc Support users remotely using available tools Manage, reassign and escalate tickets Work with offshore service desk teams as required Create and maintain support documentation within the service management tool Travel to other offices when required to provide desk-side support Work within agreed SLAs Maintain an accurate Asset database What we are looking for: Genuine interest of working within IT Previous IT support essential (e.g. 1st or 2nd line) Working knowledge of Microsoft offce products Good knowledge of MS Outlook support

Infrastructure Engineer / IT Support Engineer Location: Stonehouse, Gloucestershire Salary: to £40k + Benefits Keywords: Infrastructure Engineer, Senior Infrastructure Engineer, IT Engineer, Office 365, Microsoft Exchange, Hyper - V, VMware, Cisco, Active Directory, MPLS, VOIP, Alcatel, Talk Talk, Infrastructure Engineering, 3rd Line Support Engineer, 2nd Line Support Engineer, IT Support etc. You are a talented Infrastructure Engineer looking for a new exciting career opportunity. You will have the opportunity to design and deliver a vast range of on premise and cloud-based server infrastructure and storage. From aid through to fix, you will be responsible for repairing desktop, network, infrastructure within the business as well as carrying out preventative responsibilities. You will be providing 2nd and 3rd line support where required to enable business systems run time and in turn business success. You will also deal with 3rd party suppliers where appropriate, therefore we are looking for a string communicator that can work with all people at all levels. We are looking for: - A background in Infrastructure engineering and IT Support - Experience with Office 365 and Exchange 2010. - Virtualisation using Hyper-V - Server knowledge and configuration with Microsoft Server 2008 to 2010. - Networking experience with HP/ Cisco technologies. - Active Directory - Multi-Site technologies - MPLS - Back up Exec, version 15 + - Voice telephony systems experience such as Alcatel and Talk Talk or similar. This is a fantastic opportunity for a talented Infrastructure Engineer to have a huge impact on the success of a thriving business. If you are interested in this opportunity or hearing more, please get in touch or send through a copy of your CV.

One of my best clients is looking for an IT Support Technician to join their team in Newcastle upon Tyne on a permanent basis. Key Skills Required of the IT Support Technician: A willingness to attend and support the IT and audio visual requirements of meetings. Advantageous skills: Experience of..... click apply for full job details

A great opportunity to join one of the fastest-growing Education IT Solutions Providers in the South of the UK, and to join growing team of over 90 IT support staff. Class Technology Solutions is looking for an IT Network Manager to be based at a client's site in Sidcup. Class Technology strives to be the educational..... click apply for full job details

A great opportunity to join one of the fastest-growing Education IT Solutions Providers in the South of the UK, and to join growing team of over 90 IT support staff. Class Technology Solutions is looking for an IT Network Manager to be based at a client's site in London for a small school. Class Technology strives to be the..... click apply for full job details

IT Application Support Engineer - Electronic - £34k Northampton Salary: up to £34,000 + Excellent Training & Progression Troubleshooting - Vehicle Engineering - Rasberry PI - Programming I have an amazing opportunity available for an extremely motivated Application Support engineer to join an established vehicle manufacturing company in Northampton which continues to grow. This is a fantastic opportunity for someone who wishes to progress in their career! They are looking for an Applications support Engineer to join their team, so it is important you have a range of experience supporting the following technologies; Programming, Troubleshooting, Robotics or Rasberry PI, Vehicle engineering. The company is searching for an individual who is eager to progress within their career and build on their technical skills. It is essential you are more than willing to progress your career in IT and are willing to travel. Skills Required * Troubleshooting * BSc EE Degree / Vehicle Engineering * Strong Customer Service Skills * Vehicle Communication Systems * CAN Open or CAN J1939 * Application Support / Software Support If you are looking to utilise your technical skill set to its full potential and exceed your abilities even further, this position will provide you with the training and certifications required to do just that. Please apply immediately for consideration for the role. Or feel free to send your CV direct to () or call (.) Keywords: IT Support, Application Support, Software Support, Vehicle Engineering, Vehicle Communication systems, CAN Open, CAN J1939, Robotics, Rasberry PI

£24'000 - Technical growth + Occasional travel + Pension + Healthcare + Holiday + Fun + Friendly Opportunity to work within a global leading company offering the chance to fine-tune your experience in 1st/2nd line whilst being recognised as the 'go to' expert in this area! Fantastic chance to join a leading manufacturing group that understands the importance of investing in their staff, work-life balance, and a collaborative environment perfect for developing skill! Based in Manchester, our client is a world leading manufacturer who has multiple sites across the UK. Established many years ago, they are dominating their markets and whilst being recognised as a market leader, is a company retains its close knit culture and promotes personal career development and work life balance! Working alongside 2 others within IT, you will be recognised as the 'go to' expert in 1st and some 2nd line support! With a central IT division to the group, you'll be providing front line helpdesk support via phone or email to users assisting with any hardware and software problems. This is mainly Manchester based however occasional support to other sites will required so a driving licence is essential (once or twice a month). This is a fantastic opportunity for a passionate individual to take full ownership of a role in a business that will allow you gradually take on more responsibility! The role: * 1st / 2nd line support * Close knit and experienced team of 4 * Windows, Desktop hardware, Phone, emails, VMware, Exchange server, Backups - Veeam * Remote and face to face support * Occasional travel is expected once / twice a month (Expenses paid) * Working within a supportive, fun and friendly work environment. The Person; * 1st / 2nd line support experience * Windows/ Desktops/ email / Phone * Knowledge of Veeam is desirable * Looking to become a well-rounded IT Support Engineer * Looking to more technical exposure * Full driving licence and happy to occasionally travel to other sites. If you are interested in applying for the role, please click apply.

Department Information: An exciting opportunity to join an expanding and dynamic software delivery team within the Equiniti Group's Shared IT department - Equiniti Technology Solutions. The Web Operations Team deliver and support web solutions for the Equiniti Group, ranging from small event driven web pages / sites through to major IT solutions such as our Employee Portal, Shareview and Equiniti.com web sites. Role Summary: We are looking for an IT Web Application Support Engineer, with a strong working background in SharePoint and other web based Content Management Systems, to join a growing dynamic team. You will work with Equiniti's Web Operations team to help provide first and second line support and assist in the maintenance of a large and dynamic web estate, utilising a number of differing online technologies and CMS such as SharePoint and Umbraco. You will be carrying out first and second line support in our Worthing Office to support the maintenance, monitoring and enhancement of in-house and 3rd party applications. This role is based in our Worthing office, but ad hoc travel to our other locations in Crawley and/or London may be required. Core Duties/Responsibilities: Translating business needs into SharePoint sites and technically realise and improve the application in order to meet the requirements of internal and external customers / clients Safeguarding the required permission and access rules of the SharePoint site collections, making sure all delivered sites are future proofed through defining, documenting and maintaining security models Create, leverage and manage content types, site columns and templates for re-use in SharePoint sites Maintain the delivered SharePoint applications in order to guarantee their optimal and continuous functioning Advise business stakeholders based upon own credibility and expertise whilst adopting a customer oriented attitude Continuously follow up on the most recent developments and tendencies in the area of SharePoint in order to maximise your impact Provide web application support in incident and problem resolution in line with ITIL best practices through both our IT Support Help Desk and Equiniti Contact Centre teams. Resolve application issues and communicate effectively with both internal and external clients/users Maintain and develop the applications knowledge base ensuring documentation, user manuals, processes and procedures are updated accordingly. Manage content and site configuration using a number of content management solutions, predominantly SharePoint. Write T-SQL queries as requirement to support issue resolution Provide task management and support in the prioritisation of tickets and projects for existing Web Operations team. The main tasks associated with the role will be: Administer, configure, maintain and manage site security for Equiniti's internal and external websites through existing CMS applications such as SharePoint and Umbraco. Help troubleshoot production issues, liaising with offshore and onshore root cause analysis teams, to identify and schedule deployment of fixes where appropriate. Track and route problems and requests and document resolutions Prepare activity and client reports, via data extracts as/where required Assist in testing of software in-line with agreed process and standards. Managing our domain name and SSL certificate portfolio for all of Equiniti's web applications Skills, Capabilities and Attributes: The successful candidate will demonstrate the following experience skills and behaviours: • Customer service orientation • You have an in-depth knowledge of SharePoint and experience in implementing SharePoint Out of the Box functionalities. Experience in SharePoint versions 2013 / 2016 a preference but not essential. • Knowledge of HTML5 & CSS is required, knowledge of JavaScript is an asset. • Proven experience supporting IT applications in adherence to industry best practices, especially web based solutions • Writing T-SQL queries • Excellent written and verbal communications. • Awareness/experience of Service Management processes, e.g. ITIL • You have a feeling for customer user experience and an eye for web design • Capable of effective prioritisation of tasks and incidents, and allocation to others • Demonstrated the ability to integrate information into tangible solutions, solve problems quickly and efficiently • Planning and organising • Attention to detail • Your reliability, flexibility, co-operation and respect for others make sure you can build good relationships with internal and external stakeholders We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About Ashurst: Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations Business Area - IT Role: IT Service Desk Analyst (Evening) - 12 month contract Location: Glasgow Reporting to: Global Service Desk Manager & Team Leader Glasgow Hours of work - Monday to Friday, 37.5 hours per week, 8.5 hours a day (including an hour for lunch) based on a rotating shift pattern between the hours of 12 noon - 12 Midnight. However you will be required to work such additional hours as are necessary to carry out your duties Department/ Role Overview: Due to a period of growth within the team, and significant focus on positive change within the team, this new role is required to ensure a professional IT Support service is provided to the whole firm. You will be expected to provide end to end management of all software and hardware incidents and service requests by providing remote support by Phone and Email, at Client desk, support Audio Visual, desk phone, mobile device and floor walking support. Tasks will be allocated on a defined Rota, with duties such as remote support via the phone, email, desk side support, and floor walking with project support tasks as required Main responsibilities: Provide 1st line support by incoming Phone and Email & 2nd level investigative support of all incidents and service requests of all Ashurst IT systems/services IT support via remote control, telephone support and "At desk" support Provide floor walking support to the Glasgow office on a Rota basis, log all incidents and requests that arise through floor walking Support international offices with equivalent services Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution End to end ownership of all IT tickets including being responsible for all communication and the technical resolution Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm Manage all end user administration such as joiners, leavers etc. Configuration and asset management Knowledge management Management/support of pool and permanent laptops Management/support of remote working Management of user administration Blackberry support Point of contact for projects within the firm from inception through to "business as usual" Desktop phone support AV and VC Overflow support Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requires and internal policies. Essential skills and experience: Soft Skills: Excellent Customer service skills Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations Work in accordance to ITIL processes and procedures Use initiative with a positive and can do attitude Identify business impacting incidents and escalate according to the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management Technical Skills: Analysis and troubleshooting skills of all IT incidents Microsoft Office XP/WIN7/2003 and 2010 - Word, Excel, Outlook & PowerPoint Microsoft Windows XP Workstation Worksite/FileSite or similar content management application Interaction or similar client relationship management (CRM) application Bighand 3 or similar digital dictation software AD administration K Vault Email archiving (KVS) or similar email archiving solutions Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items Desired skills and experience Knowledge of remote working solutions such as ADSL, Broadband, 3M and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Knowledge of configuring and troubleshooting support issues Health and safety awareness in the working place Statistical analysis Business writing skills Previous systems experience Advanced Microsoft office skills Excellent word troubleshooting skills Programming within Office Access Knowledge gained in an intranet/extranet environment Knowledge of audio visual equipment Bilingual any of the following Italian French German Spanish Mandarin Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies. Our Culture is shaped by our core values of Collaboration, Excellence, Innovation, Integrity and Accountability. They guide how we relate with each other, our clients, our behaviour.

IT Support Analyst - Colchester, Essex. A well-established business is looking for a personable Desktop Support Analyst to join its growing team. In order to be suitable for this role you MUST be a proactive 1st and 2nd line IT Support Analyst with proven experience of supporting Windows 7/10, Active Directory and Office 365. Any exposure to VMware, Citrix, networking, SharePoint and firewalls would be advantageous to your application but is by no means essential. Working as part of a small IT infrastructure team you will provide a proactive remote and on-site support service to a range of customers. This is an excellent opportunity for a proven IT Support Analyst to join a successful company with exciting growth plans. If you would like to be considered for this opportunity please send an up to date Word CV quoting reference ASH1877DO in your subject line. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

The opportunity has arisen to join the IT team for a Head office in Mayfair for a Junior IT & SAP Support Technician. The person will help manage the IT helpdesk, answer calls and emails, and resolve reported issues by staff and senior managers. The company and IT department are small and duties will therefore be diverse and may extend well beyond the boundaries of a traditional IT role. This is a great opportunity with scope to develop your IT and SAP skills. Duties and Responsibilities: Troubleshooting common hardware/software issues Programme phones handsets, assigning extension, etc. Connecting PCs to the network and making sure they work correctly. Diagnosing computer problems and deciding what level of support is needed when a problem is presented. To act as the first line of support with regards to the company's Helpdesk Ticketing system. Resolve any issues within remit and expertise To monitor data integrity within SAP and other business software on a daily, weekly and monthly basis resolving issues and preventing recurrence. To support users in transacting SAP and other business software. To assist with training new users and retrain all users periodically. To support IT manager on projects as required. Requirements: An IT related degree or background in IT support, (experience must be in a relevant industry). Good knowledge of different software packages; Microsoft Office (particularly Word & Excel), SAP, RetailPro, Anti-Virus, Adobe Creative Cloud, and the ability adapt quickly to new software. Possess a polite and approachable manner with the ability to work well within a diverse environment. Impeccable timekeeping Ability to follow instructions and work autonomously, but also able to recognise when a task goes beyond skill set. Ability to work to tight deadlines A proactive, creative problem solver Stay calm under pressure Works well as part of a team in stressful situations; maintaining composure and sense of humour in the face of heavy workload and constant interruptions Desirable : Any experience in the Retail industry, Wholesale, Logistics or Finance. Exposure to SAP, ERP or other retail software. CompTIA A+ certified Office Angels are an Employment Business Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

Linux Technical IT Support Engineer - Top 3 Cloud & Hosting Brand St Asaph, North Wales £18,500 - £25,000 DOE + Excellent Benefits, Perks & Personal Development Ready to join one of the leading UK providers of cloud computing and managed hosting ? The Linux Technical IT Support Engineer Opportunity: We're looking for a bright and enthusiastic person to join us as a Linux Technical Support Engineer to provide high quality support to our customers as well as to help manage and support our systems. You'll be a system engineer with previous experience with Linux and possibly windows servers. Ideally, you'll have worked in the internet service provider industry or other 24/7 uptime IT industry, although this is not essential. What is essential is a passion for technology, the ability to work as part of a committed, dedicated team and an ability to adapt and learn new skills in an ever-changing industry. We value relevant experience and will happily consider somebody who is time served and has proven skills and experience although any relevant industry accreditation or certification is a bonus. The core hours of work are Monday to Friday, 9.00-5.30 pm although flexibility is required. The role is based in our office in St Asaph, North Wales although the successful applicant must be prepared to travel on occasion and is expected to join the on-call rota. You will work as part of a team who support our customers and maintain the systems that deliver our services, helping us maintain a high standard of service and 24/7 uptime, so a high customer service ethic and a focus on accuracy and diligence is a key requirement for this role. This is very much a hands-on role with plenty of challenging scenarios that will give you the opportunity to develop further as an engineer. Linux Technical IT Support Engineer Main Responsibilities: + Provide excellent technical support to customers with a focus on providing a positive customer experience and shortest time to resolution of issues raised + An ability to adapt your responses to match our customers' varying levels of technical knowledge + Handle tickets & support calls for customers with services on shared, VPS and dedicated servers working to high standards and service levels + Work with other members of the support team to resolve technical issues, and find solutions to problems + Provide advice to existing and prospective customers which will sometimes involve identifying sales opportunities and escalating as required + Provide hands on server management and support and provide technical guidance and advice to other members of the team particularly with Linux server-based issues + Assist with or carry out datacentre management tasks and perform hardware builds, system builds, and upgrades as required Linux Technical IT Support Engineer Required Knowledge/Experience/Skills: Essential: + Excellent verbal and written communication skills + Previous experience of administering Linux servers at the command line and troubleshooting issues + An understanding of networking principles + Ability to manage and organise your time effectively + A self-starting attitude and an inquisitive, analytical mind and a desire to learn new skills + A willingness to become multi-skilled and work with multiple operating systems and systems + The ability to be calm under pressure and still work problems though to resolution + A willingness to learn, and operate as part of a team Desirable: + Experience administering CentOS and other Linux distributions at the command line + Linux scripting skills + MySQL Server administration experience + A working knowledge of Linux email and web servers + Previous experience with Plesk and cPanel and diagnosing and problems + An understanding of internet related protocols and standards particularly DNS, SMTP, HTTP and TCP/IP + Some experience of a Web scripting language (e.g. ASP, ASP.NET, PHP, Python, RUBY etc.) would be an advantage + Experience with Apache and NGINX + Relevant Industry accreditation + Previous experience with virtualisation technologies What do we offer in return? + ½ Day off on your Birthday + Long service benefits + Breakfast on us every day, including a hot roll on Fridays + We'll buy you lunch once a month + Snacks, drinks and fruit all day, everyday + Share save and childcare voucher schemes + Supported training + Holiday Trading Scheme Training & Development : We have a relaxed and friendly working environment but don't be fooled, you will be working with some of the country's best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification and our Management and Leadership Development Programme. You may have worked in the following capacities: Junior IT Systems Engineer, Linux NOC Engineer, Datacentre IT Engineer, Linux Server Build Engineer, Graduate IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, Hosting System Engineer, Datacentre Systems Engineer, Graduate IT Engineer, Junior NOC Engineer. Interested? Apply here for a fast-track path to the hiring manager Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.