ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
A leading global Consumer goods company working within the Toy industry are looking for an experienced IT Support Specialist to join the team on a permanent basis. This is an exciting role to be part of a leading company during a period of rapid growth. Key Responsibilities Monitor internet connection reliability and security risks. Monitor the local area network (LAN) for threats or errors. Maintain corporate Antivirus protection. Build and deploy new servers on the network as needed, cloud and on-prem. Develop and maintain documentation about current environment setup, standard operating procedures, and best practices. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices. Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary. Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations. Develop required reports in response to business user and management needs. Configure and maintain MDM. Retrieve data through SQL queries for data integrity auditing purposes. Proactive and reactive performance analysis, monitoring, troubleshooting, and resolution of database issues. Database administration for off-the-shelf and internally developed applications, ensuring continuous 24x7 operation and availability in support of mission-critical business applications and participating in on-call. Manage, support, and maintain Microsoft SQL Server database technology and infrastructure, adhering to the architectural guidelines and policies. Provide technical expertise to design the most efficient and cost-effective solutions for Microsoft SQL Servers. Install, configure, monitor, upgrade and maintain MSSQL databases in production and non-production environments. Benefits 25 days Annual holiday per annum Employee Assistance Programme Private Healthcare cover on completion of a probationary period 3% Employer Pension contribution New and improved benefits coming shortly This role offers a salary of £55,000 - £65,000 (doe). Interviews for this opportunity are occurring this week, so if it sounds of interest, please APPLY NOW!
Sep 12, 2022
Full time
A leading global Consumer goods company working within the Toy industry are looking for an experienced IT Support Specialist to join the team on a permanent basis. This is an exciting role to be part of a leading company during a period of rapid growth. Key Responsibilities Monitor internet connection reliability and security risks. Monitor the local area network (LAN) for threats or errors. Maintain corporate Antivirus protection. Build and deploy new servers on the network as needed, cloud and on-prem. Develop and maintain documentation about current environment setup, standard operating procedures, and best practices. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices. Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary. Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations. Develop required reports in response to business user and management needs. Configure and maintain MDM. Retrieve data through SQL queries for data integrity auditing purposes. Proactive and reactive performance analysis, monitoring, troubleshooting, and resolution of database issues. Database administration for off-the-shelf and internally developed applications, ensuring continuous 24x7 operation and availability in support of mission-critical business applications and participating in on-call. Manage, support, and maintain Microsoft SQL Server database technology and infrastructure, adhering to the architectural guidelines and policies. Provide technical expertise to design the most efficient and cost-effective solutions for Microsoft SQL Servers. Install, configure, monitor, upgrade and maintain MSSQL databases in production and non-production environments. Benefits 25 days Annual holiday per annum Employee Assistance Programme Private Healthcare cover on completion of a probationary period 3% Employer Pension contribution New and improved benefits coming shortly This role offers a salary of £55,000 - £65,000 (doe). Interviews for this opportunity are occurring this week, so if it sounds of interest, please APPLY NOW!
Technical Consultant Based in Leeds £35,000 - £40,000 pa, dependent on experience Development Opportunities Excellent Additional Benefits Driving Licence Required OUR CLIENT Our client is an established and award-winning provider of Managed IT Solutions and Services. They are an experienced team of consultants who provide/manage technical and strategic IT support to a variety of businesses and organisations across the UK. Their service covers conventional network, software and hardware support and this company is one of only 150 selected Microsoft Gold Partners in the UK. Due to their continued success and recent new contracts, we are now searching for a Senior IT Technician to join this growing team. THE OPPORTUNITY We are searching for an experienced and customer focused Technical Consultant, ideally with previous experience in a 3rd line support role, to join our clients growing technical team. Our ideal candidate will be committed to their own personal development and will show a natural aptitude to providing exceptional levels of support when dealing with complex 3rd level technical issues. In this role, you will be responsible for the delivery of IT technical service projects, including the support of desktops, servers and networks to a range of established clients. You will implement a range of IT solutions and perform problem isolation and resolutions for end users across Windows desktop environments, Apple Mac technologies, LAN-WAN infrastructures and telephony technologies, among others. You will be someone who is passionate about technology and ideally you will have achieved an MCSE Server qualification as a minimum and will be motivated to continue your own learning as your career develops. Key responsibilities: Working autonomously and dealing with complex 3rd level technical issues. Working in an advisory capacity to the Account Management Team and ensuring you are up to date with technological changes within the industry. Dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations. The ability to fit technical solutions into a client's business requirements, potential hardware, software upgrades and removal of outdated solutions. Working with and mentoring junior colleagues. Management of a 'pod' of client sites (circa 20-25) and reporting directly to the Head of Technical. KEY SKILLS 5+ years' demonstrable experience providing technical customer support/implementations. Proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management. Any Cyber Security knowledge is beneficial. You will have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification. Solid expertise troubleshooting Office 365, Windows 10 and other systems. Excellent customer service skills with the ability to build rapport with internal and external stakeholders. A computing/technical degree would be desirable. Motivated and self-driven, with the ability to prioritise own workload, and to multitask effectively. Strong levels of written and verbal communication. A full UK driving license and access to your own vehicle - you will be expected after a time to attend client sites. This is an excellent opportunity to join a progressive and forward-thinking organisation. Please apply today by submitting your CV, or to discuss the opportunity further, please contact Jonny McPartland on the numbers listed on our website: wearemarmion Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
Sep 12, 2022
Full time
Technical Consultant Based in Leeds £35,000 - £40,000 pa, dependent on experience Development Opportunities Excellent Additional Benefits Driving Licence Required OUR CLIENT Our client is an established and award-winning provider of Managed IT Solutions and Services. They are an experienced team of consultants who provide/manage technical and strategic IT support to a variety of businesses and organisations across the UK. Their service covers conventional network, software and hardware support and this company is one of only 150 selected Microsoft Gold Partners in the UK. Due to their continued success and recent new contracts, we are now searching for a Senior IT Technician to join this growing team. THE OPPORTUNITY We are searching for an experienced and customer focused Technical Consultant, ideally with previous experience in a 3rd line support role, to join our clients growing technical team. Our ideal candidate will be committed to their own personal development and will show a natural aptitude to providing exceptional levels of support when dealing with complex 3rd level technical issues. In this role, you will be responsible for the delivery of IT technical service projects, including the support of desktops, servers and networks to a range of established clients. You will implement a range of IT solutions and perform problem isolation and resolutions for end users across Windows desktop environments, Apple Mac technologies, LAN-WAN infrastructures and telephony technologies, among others. You will be someone who is passionate about technology and ideally you will have achieved an MCSE Server qualification as a minimum and will be motivated to continue your own learning as your career develops. Key responsibilities: Working autonomously and dealing with complex 3rd level technical issues. Working in an advisory capacity to the Account Management Team and ensuring you are up to date with technological changes within the industry. Dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations. The ability to fit technical solutions into a client's business requirements, potential hardware, software upgrades and removal of outdated solutions. Working with and mentoring junior colleagues. Management of a 'pod' of client sites (circa 20-25) and reporting directly to the Head of Technical. KEY SKILLS 5+ years' demonstrable experience providing technical customer support/implementations. Proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management. Any Cyber Security knowledge is beneficial. You will have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification. Solid expertise troubleshooting Office 365, Windows 10 and other systems. Excellent customer service skills with the ability to build rapport with internal and external stakeholders. A computing/technical degree would be desirable. Motivated and self-driven, with the ability to prioritise own workload, and to multitask effectively. Strong levels of written and verbal communication. A full UK driving license and access to your own vehicle - you will be expected after a time to attend client sites. This is an excellent opportunity to join a progressive and forward-thinking organisation. Please apply today by submitting your CV, or to discuss the opportunity further, please contact Jonny McPartland on the numbers listed on our website: wearemarmion Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
Junior IT Support/Administrator! LONG CONTRACT! NEW & EXCLUSIVE ROLE! My client, an international, established and well known organisation currently seek a Junior IT Support/Administrator to join their IT support division. This is an excellent opportunity for an enthusiastic and customer focused candidate to develop their career in IT Support and learn from some experienced colleagues in a very exciting sector.The ideal candidate will have: An interest in IT and would have ideally studied IT at College Knowledge of using or supporting various hardware and software Previous experience in a 1st line support role A confident manner, with the ability to deal with client requests in a professional and fast paced environment What you can expect: Brilliant training opportunities and the chance to develop and progress within the organisation The chance to learn about new technologies A fantastic working environment, working from modern offices in the Oxford area This is a brilliant opportunity for enthusiastic individuals to join an established and fast growing organisation that are at the forefront of their industry. If you are looking for the chance to step in to the world of IT and progress within an excellent company please look no further and send your CV to
Sep 12, 2022
Full time
Junior IT Support/Administrator! LONG CONTRACT! NEW & EXCLUSIVE ROLE! My client, an international, established and well known organisation currently seek a Junior IT Support/Administrator to join their IT support division. This is an excellent opportunity for an enthusiastic and customer focused candidate to develop their career in IT Support and learn from some experienced colleagues in a very exciting sector.The ideal candidate will have: An interest in IT and would have ideally studied IT at College Knowledge of using or supporting various hardware and software Previous experience in a 1st line support role A confident manner, with the ability to deal with client requests in a professional and fast paced environment What you can expect: Brilliant training opportunities and the chance to develop and progress within the organisation The chance to learn about new technologies A fantastic working environment, working from modern offices in the Oxford area This is a brilliant opportunity for enthusiastic individuals to join an established and fast growing organisation that are at the forefront of their industry. If you are looking for the chance to step in to the world of IT and progress within an excellent company please look no further and send your CV to
IT Support Technician Based in Leeds £23,000 - £28,000 pa, dependent on experience Training and Development Opportunities Excellent Additional Benefits Driving Licence Required THE OPPORTUNITY We are searching for a motivated and customer focused IT Technician who is committed to their own personal development and shows a natural aptitude to providing exceptional levels of support and problem resolution. In this role, you will be responsible for the delivery of IT Technical Support including the support of desktops, servers and networks to a range of established clients. You will be someone who is passionate about technology with a drive to continue your own learning and personal development, and in turn you will be provided with a structured learning program that will see you gain relevant qualifications and be offered with the opportunity for personal development. Key Skills: 2+ years' experience providing technical customer support, with the ability to deal with stakeholders at all levels. Demonstrable experience troubleshooting Office 365, Windows 10 and other systems. Excellent customer service skills and the ability to build rapport with internal and external stakeholders. You will have demonstrable experience in the use of standard computing disciplines including Change, Configuration, Problem, Performance and Operational Management. You will ideally have achieved industry-related certifications or will currently be working towards gaining these. Strong knowledge of technical language and IT literacy. A computing/technical degree would be desirable. A sound understanding of various operating systems and browsers, including troubleshooting skills. Motivated and self-driven, with the ability to prioritise own workload, and to multitask effectively. Strong levels of written and verbal communication. A full UK driving license and access to your own vehicle - you will be expected after a time to attend client sites. Key Responsibilities: Dealing with all technical problems accordingly and promptly whilst fixing issues where possible remotely. Promptly answering any helpdesk calls and responding to all client queries through email or online. Isolating and resolving any technical issues independently and remotely, within a reasonable time frame (desktops, servers and networks) Escalate any unresolved issues to senior colleagues Logging of all communications and customer support cases on internal systems Visiting client sites to fix issues that cannot be resolved via telephone and email whilst building and improving on customer relationships. Implementing IT solutions (both hardware and software) Assisting with internal and external projects Providing internal colleagues with support Working towards industry standard qualifications through a structured learning plan. OUR CLIENT Our client is an established and award-winning provider of Managed IT Solutions and Services. They are an experienced team of consultants who provide/manage technical and strategic IT support to a variety of businesses and organisations across the UK. Their service covers conventional network, software and hardware support and this company is one of only 150 selected Microsoft Gold Partners in the UK. Due to their continued success and recent new contracts, we are now searching for IT Technicians to join this growing team. This is an excellent opportunity to join a progressive and forward-thinking organisation. Please apply today by submitting your CV, or to discuss the opportunity further, please contact Jonny McPartland on the numbers listed on our website: wearemarmion. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
Sep 12, 2022
Full time
IT Support Technician Based in Leeds £23,000 - £28,000 pa, dependent on experience Training and Development Opportunities Excellent Additional Benefits Driving Licence Required THE OPPORTUNITY We are searching for a motivated and customer focused IT Technician who is committed to their own personal development and shows a natural aptitude to providing exceptional levels of support and problem resolution. In this role, you will be responsible for the delivery of IT Technical Support including the support of desktops, servers and networks to a range of established clients. You will be someone who is passionate about technology with a drive to continue your own learning and personal development, and in turn you will be provided with a structured learning program that will see you gain relevant qualifications and be offered with the opportunity for personal development. Key Skills: 2+ years' experience providing technical customer support, with the ability to deal with stakeholders at all levels. Demonstrable experience troubleshooting Office 365, Windows 10 and other systems. Excellent customer service skills and the ability to build rapport with internal and external stakeholders. You will have demonstrable experience in the use of standard computing disciplines including Change, Configuration, Problem, Performance and Operational Management. You will ideally have achieved industry-related certifications or will currently be working towards gaining these. Strong knowledge of technical language and IT literacy. A computing/technical degree would be desirable. A sound understanding of various operating systems and browsers, including troubleshooting skills. Motivated and self-driven, with the ability to prioritise own workload, and to multitask effectively. Strong levels of written and verbal communication. A full UK driving license and access to your own vehicle - you will be expected after a time to attend client sites. Key Responsibilities: Dealing with all technical problems accordingly and promptly whilst fixing issues where possible remotely. Promptly answering any helpdesk calls and responding to all client queries through email or online. Isolating and resolving any technical issues independently and remotely, within a reasonable time frame (desktops, servers and networks) Escalate any unresolved issues to senior colleagues Logging of all communications and customer support cases on internal systems Visiting client sites to fix issues that cannot be resolved via telephone and email whilst building and improving on customer relationships. Implementing IT solutions (both hardware and software) Assisting with internal and external projects Providing internal colleagues with support Working towards industry standard qualifications through a structured learning plan. OUR CLIENT Our client is an established and award-winning provider of Managed IT Solutions and Services. They are an experienced team of consultants who provide/manage technical and strategic IT support to a variety of businesses and organisations across the UK. Their service covers conventional network, software and hardware support and this company is one of only 150 selected Microsoft Gold Partners in the UK. Due to their continued success and recent new contracts, we are now searching for IT Technicians to join this growing team. This is an excellent opportunity to join a progressive and forward-thinking organisation. Please apply today by submitting your CV, or to discuss the opportunity further, please contact Jonny McPartland on the numbers listed on our website: wearemarmion. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
I'm recruiting for a contract IT Support Analyst to provide IT Support for a Global client at their Greater Manchester and West Yorkshire offices. This is an initial 6 month contract which will have the possibility to extend on an ongoing and continual rolling 6 month basis. I'm looking for someone with strong communication skills; and experience of resolving incidents, problems, and queries and preferably within an ITIL support environment. The role will include remote support, telephone support, and local desk side support of users.The role requires excellent troubleshooting skills, the ability to work independently, and will involve working with colleagues in the support team and 3rd parties escalating issues where necessary. The role will require the contractor to be on client site and I will only be able to consider contractors with a valid driving license and transport due to the location of client sites. Being the first point of contact for customers seeking technical assistance on-site, over the phone, remotely or via email Qualifying and documenting the problems raised by customers Experience of resolving incidents, problems, and queries, preferably within an ITIL support environment Provide on-site support for client networks and applications across the company. Provide local, remote and telephone support for client networks and applications. Skills In order to be considered for this role you will need to demonstrate knowledge and a background in: Hardware and Laptop/PC builds and support Good Active Directory and O365 knowledge Customer service and communication Microsoft Windows 8/10 support Hardware and basic network /printer troubleshooting If you feel you have the relevant experience please send your CV ASAP for consideration and a potential interview. This role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved umbrella company for this contract. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 12, 2022
Full time
I'm recruiting for a contract IT Support Analyst to provide IT Support for a Global client at their Greater Manchester and West Yorkshire offices. This is an initial 6 month contract which will have the possibility to extend on an ongoing and continual rolling 6 month basis. I'm looking for someone with strong communication skills; and experience of resolving incidents, problems, and queries and preferably within an ITIL support environment. The role will include remote support, telephone support, and local desk side support of users.The role requires excellent troubleshooting skills, the ability to work independently, and will involve working with colleagues in the support team and 3rd parties escalating issues where necessary. The role will require the contractor to be on client site and I will only be able to consider contractors with a valid driving license and transport due to the location of client sites. Being the first point of contact for customers seeking technical assistance on-site, over the phone, remotely or via email Qualifying and documenting the problems raised by customers Experience of resolving incidents, problems, and queries, preferably within an ITIL support environment Provide on-site support for client networks and applications across the company. Provide local, remote and telephone support for client networks and applications. Skills In order to be considered for this role you will need to demonstrate knowledge and a background in: Hardware and Laptop/PC builds and support Good Active Directory and O365 knowledge Customer service and communication Microsoft Windows 8/10 support Hardware and basic network /printer troubleshooting If you feel you have the relevant experience please send your CV ASAP for consideration and a potential interview. This role has been deemed inside of scope for IR35 so contractors will need to work via an Adecco Group approved umbrella company for this contract. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Onsite Technical Support Engineer West Sussex Brief Technical Support Engineer needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Technical Support Engineer that takes pride in their work with in-depth knowledge using Office 365, Windows Server, Active Directory and Group Policy to provide first and second line IT Support. The successful candidate would desirably have a relevant degree or sufficient professional experience have a keen interest in information technology / telecommunications. Benefits Salary: £25,000 - £30,000 per annum Pension Plan Career Progression Hybrid Remote Working Health Benefits What the role entails: Some of the main duties of the Technical Support Engineer will include: Manage the queue of support tickets for specified client, including escalation to another team Directly manage and resolved tickets assigned to yourself and ensure system is organised and up to date Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress Provide desk side, telephone & remote support to the end users of the assigned key client Update your line manager on any outstanding faults or that have breached their SLT, in a timely manner Adhere and contribute to the company's quality system and processes, and their maintenance Actively contribute to and promote the use of best practice and continual service improvement within the team Own the success of the service provision to your key client Support on the deployment of projects for your key client Undertake daily checks for your assigned key client including backup & security checks Deployment of new equipment at the customer site including desktops, laptops & peripherals What experience you need to be the successful Technical Support Engineer: Previous experience within an IT Support role Experience with Windows Desktop (7,8,10) Experience with troubleshooting Outlook Working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers. Experience with troubleshooting printers Troubleshooting general PC issues Excellent telephone manner and ability to diagnose faults over the phone Strong customer service skills Organised and able to work autonomously or as part of a bigger team This really is a fantastic opportunity for a Technical Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 12, 2022
Full time
Onsite Technical Support Engineer West Sussex Brief Technical Support Engineer needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Technical Support Engineer that takes pride in their work with in-depth knowledge using Office 365, Windows Server, Active Directory and Group Policy to provide first and second line IT Support. The successful candidate would desirably have a relevant degree or sufficient professional experience have a keen interest in information technology / telecommunications. Benefits Salary: £25,000 - £30,000 per annum Pension Plan Career Progression Hybrid Remote Working Health Benefits What the role entails: Some of the main duties of the Technical Support Engineer will include: Manage the queue of support tickets for specified client, including escalation to another team Directly manage and resolved tickets assigned to yourself and ensure system is organised and up to date Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress Provide desk side, telephone & remote support to the end users of the assigned key client Update your line manager on any outstanding faults or that have breached their SLT, in a timely manner Adhere and contribute to the company's quality system and processes, and their maintenance Actively contribute to and promote the use of best practice and continual service improvement within the team Own the success of the service provision to your key client Support on the deployment of projects for your key client Undertake daily checks for your assigned key client including backup & security checks Deployment of new equipment at the customer site including desktops, laptops & peripherals What experience you need to be the successful Technical Support Engineer: Previous experience within an IT Support role Experience with Windows Desktop (7,8,10) Experience with troubleshooting Outlook Working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers. Experience with troubleshooting printers Troubleshooting general PC issues Excellent telephone manner and ability to diagnose faults over the phone Strong customer service skills Organised and able to work autonomously or as part of a bigger team This really is a fantastic opportunity for a Technical Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client is a successful supplier of IT solutions for businesses ranging from small, independent businesses to large, international corporations. They are seeking a 2nd Line IT Helpdesk Analyst to work in our busy support department based in Feltham Middlesex. The successful candidate will join the team of IT Analysts and provide day to day technical support to their clients who use a wide, varied and interesting range of technologies. Candidates must be able to provide IT support for Windows PCs, Applications and Printers as well as perform Server administration. Any macOS support experience would be a huge benefit. The successful candidate will gain huge amounts of experience and exposure to new technologies, and become a member of a deeply knowledgeable team where training and certification is pushed as standard. Our client is looking for someone who can integrate with their existing team and be part of the successful journey, showing passion and ensuring each client/customer spoken to feels valued. The ideal candidate will have the following essential skills: Already have working commercial experience in a similar IT role. Good communication skills both verbal and written. The ability to work independently or as part of a team. Have the ability to multitask and work in a fast paced environment. Have a good eye for detail. A good attitude with a genuine interest in IT. The desire for self improvement and growth. The desire to succeed both individually and as a team. A Full UK driving license. Desired technical skills: Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Support experience with Microsoft Windows 10 and 11 including OS installation. Support experience with macOS. Office 365 Administration Skills. Active Directory Administration Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience with Windows Server. Experience with Virtualisation technologies. Understanding of Network protocols, services and appliances: DNS, DHCP, NPS, TCP/IP, Firewalls, Switches.
Sep 12, 2022
Full time
Our client is a successful supplier of IT solutions for businesses ranging from small, independent businesses to large, international corporations. They are seeking a 2nd Line IT Helpdesk Analyst to work in our busy support department based in Feltham Middlesex. The successful candidate will join the team of IT Analysts and provide day to day technical support to their clients who use a wide, varied and interesting range of technologies. Candidates must be able to provide IT support for Windows PCs, Applications and Printers as well as perform Server administration. Any macOS support experience would be a huge benefit. The successful candidate will gain huge amounts of experience and exposure to new technologies, and become a member of a deeply knowledgeable team where training and certification is pushed as standard. Our client is looking for someone who can integrate with their existing team and be part of the successful journey, showing passion and ensuring each client/customer spoken to feels valued. The ideal candidate will have the following essential skills: Already have working commercial experience in a similar IT role. Good communication skills both verbal and written. The ability to work independently or as part of a team. Have the ability to multitask and work in a fast paced environment. Have a good eye for detail. A good attitude with a genuine interest in IT. The desire for self improvement and growth. The desire to succeed both individually and as a team. A Full UK driving license. Desired technical skills: Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Support experience with Microsoft Windows 10 and 11 including OS installation. Support experience with macOS. Office 365 Administration Skills. Active Directory Administration Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience with Windows Server. Experience with Virtualisation technologies. Understanding of Network protocols, services and appliances: DNS, DHCP, NPS, TCP/IP, Firewalls, Switches.
Junior Application Support Analyst! (SQL / C#/ Azure!) Bradford £30,000 per annum We are looking for an enthusiastic IT Support Analyst that is looking to drive forward their career within Application Support! You'd be joining a leading and technology driven organisation that are currently going through a large period of growth!Working within a small but dedicated App Support team you'd work closely with Software Developers and the QA team to support the in-house developed softwareThis company actively promotes learning and progression so not only will you gain exposure to a large range of tools & languages, you'll also be support to develop your career. Whether that's further into the application support space or development down the line!Key Responsibilities: To support the Azure hosted software solutions Using .Net and T-SQL development to identify and resolve issues - escalating to the development team where needed You'll also help to support & enhance the software in line with standards You'll work within an Agile environment, taking part in daily stand-ups etc You will gain experience with C#, .Net, SQL Server, TSQL, JavaScript and AzureWe are just looking for someone with a foundation providing IT support or someone with experience in some of the above technologies. You will be enthusiastic & passionate about your career with a strong drive towards learning! Operating a hybrid working pattern, you must be a commutable distance from their offices in Bradford for one day a week.
Sep 12, 2022
Full time
Junior Application Support Analyst! (SQL / C#/ Azure!) Bradford £30,000 per annum We are looking for an enthusiastic IT Support Analyst that is looking to drive forward their career within Application Support! You'd be joining a leading and technology driven organisation that are currently going through a large period of growth!Working within a small but dedicated App Support team you'd work closely with Software Developers and the QA team to support the in-house developed softwareThis company actively promotes learning and progression so not only will you gain exposure to a large range of tools & languages, you'll also be support to develop your career. Whether that's further into the application support space or development down the line!Key Responsibilities: To support the Azure hosted software solutions Using .Net and T-SQL development to identify and resolve issues - escalating to the development team where needed You'll also help to support & enhance the software in line with standards You'll work within an Agile environment, taking part in daily stand-ups etc You will gain experience with C#, .Net, SQL Server, TSQL, JavaScript and AzureWe are just looking for someone with a foundation providing IT support or someone with experience in some of the above technologies. You will be enthusiastic & passionate about your career with a strong drive towards learning! Operating a hybrid working pattern, you must be a commutable distance from their offices in Bradford for one day a week.
Role: 2x IT 1st Line Engineers Location: Burgess Hill Salary: £22,000 Our client is a successful, privately owned IT company based in the Burgess Hill area. They have exciting opportunities for two forward thinking IT 1st Line Technicians to join their expanding team. This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development. As a 1st Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs this role will be suited for someone coming from a similar role who is used to working in a fast paced environment. You will be responding to inbound support Emails and callsYou will provide excellent customer service keeping clients up to date with any issues.You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.You will be required to carry out site visits and on-site trouble shooting when required.For this 1st Line Support Technician role you will need to be pro-active with a can do attitude.You will have excellent customer service skills and have a friendly but professional approach.You will need to have a keen interest in developing a career in ITYou will ideally have 12-months IT experience OR have recently studied an IT qualification and be looking for your first IT job In return this company is offering a great opportunity to work for a friendly, successful business with the opportunity to build a strong and stable career.They are offering a competitive salary, depending on experienceCompany Pension Scheme For more information on this role, please contact James at Jago Consultants IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support
Sep 09, 2022
Full time
Role: 2x IT 1st Line Engineers Location: Burgess Hill Salary: £22,000 Our client is a successful, privately owned IT company based in the Burgess Hill area. They have exciting opportunities for two forward thinking IT 1st Line Technicians to join their expanding team. This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development. As a 1st Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs this role will be suited for someone coming from a similar role who is used to working in a fast paced environment. You will be responding to inbound support Emails and callsYou will provide excellent customer service keeping clients up to date with any issues.You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.You will be required to carry out site visits and on-site trouble shooting when required.For this 1st Line Support Technician role you will need to be pro-active with a can do attitude.You will have excellent customer service skills and have a friendly but professional approach.You will need to have a keen interest in developing a career in ITYou will ideally have 12-months IT experience OR have recently studied an IT qualification and be looking for your first IT job In return this company is offering a great opportunity to work for a friendly, successful business with the opportunity to build a strong and stable career.They are offering a competitive salary, depending on experienceCompany Pension Scheme For more information on this role, please contact James at Jago Consultants IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support, IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support IT support, IT helpdesk, first line, IT service helpdesk, IT technician, IT, 1st Line support
I am looking for an ambitious 2nd Line IT Support Engineer to join a market leading MSP in Birmingham on a permanent basis. As the IT Support Engineer, you will be exposed to various technologies and day to day tasks, dealing with BAU and project support. You will take escalations from the 1st line team, resolve these if possible, or escalate these to senior engineers - where you will also be given the opportunity to shadow and learn how to resolve the issue for next time. This company pride themselves of the progression and developmental opportunities they provide for their employees - with a big focus of your position being based around your own personal development and learning in various technologies and sectors of IT e.g. networking and security. You will be given set times per week to focus on your own learning, as well as an extra 5 days annual leave to attend training courses or study for exams and certifications that the company will PAY FOR! Benefits: 2/3 days WFH Paid certifications 5 paid training days per annum 27 days holiday + bank Private healthcare 1-2-1 development meetings Technical skills from you: Windows Server Exchange, O365 Storage solutions ITIL Virtualisation Networking - firewalls Ideally you will be from an MSP background - however, don't worry if not as this company are interested in interviewing candidates with a forward thinking and ambitious mind-set, and a personable and confident approach to their way of working. If you feel as though the above role is a good match for your skill-set and that you would be an asset to their expanding team then please APPLY NOW or send your CV directly to ( lydia . . com ) BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Sep 09, 2022
Full time
I am looking for an ambitious 2nd Line IT Support Engineer to join a market leading MSP in Birmingham on a permanent basis. As the IT Support Engineer, you will be exposed to various technologies and day to day tasks, dealing with BAU and project support. You will take escalations from the 1st line team, resolve these if possible, or escalate these to senior engineers - where you will also be given the opportunity to shadow and learn how to resolve the issue for next time. This company pride themselves of the progression and developmental opportunities they provide for their employees - with a big focus of your position being based around your own personal development and learning in various technologies and sectors of IT e.g. networking and security. You will be given set times per week to focus on your own learning, as well as an extra 5 days annual leave to attend training courses or study for exams and certifications that the company will PAY FOR! Benefits: 2/3 days WFH Paid certifications 5 paid training days per annum 27 days holiday + bank Private healthcare 1-2-1 development meetings Technical skills from you: Windows Server Exchange, O365 Storage solutions ITIL Virtualisation Networking - firewalls Ideally you will be from an MSP background - however, don't worry if not as this company are interested in interviewing candidates with a forward thinking and ambitious mind-set, and a personable and confident approach to their way of working. If you feel as though the above role is a good match for your skill-set and that you would be an asset to their expanding team then please APPLY NOW or send your CV directly to ( lydia . . com ) BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Mar 21, 2022
Full time
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
Mar 03, 2022
Full time
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
What’s the role?
Our client, a global Professional Services firm, are looking for IT Asset Support to join the expanding operations centre.
The role is suited to someone with experience handling IT equipment within an IT support or retail environment. You will provide all account and asset requirements for project contractors, working to pack and ship computers, monitors and peripherals to contractors working from home.
Tell me more
Location : St Albans
Rate : £22,500
Work Pattern : Standard business hours
Start Dates : ASAP
Duration : 23-month contact
Your day-to-day activities
Set up computers to project and user requirements.
Ensure new starters have the correct IT setup in place.
Re-imaging of all returned and in stock computers to ensure they are clean of all previous user, project, and client data.
Assist in checking all stock assets and packaging material to ensure there is always a suitable quantity of kit to enable future demand to be met.
Responsible for the development of new accesses, restrictions, or software technology solutions, within technical standards.
Responsible for the formal testing of changes to existing solutions supported by the testing of new build solutions.
Accountable and responsible for developing and improving relationships with engineering and related functions.
Skills & Experience required:
General computing skills/IT skills and experience within an IT office or IT retail environment.
Individuals must be enthusiastic, driven and take pride in their ability to deliver high quality work.
Ability to remain calm under pressure and handle unhappy clients with professionalism and politeness.
Evidence of a flair for creativity, problem-solving and troubleshooting.
Knowledge of Microsoft Office applications, in particular Microsoft Excel and Microsoft Word.
Enthusiasm for technology and commitment to developing new skills and remaining current with technology trends.
Excellent verbal and written communication skills and ability to convey technical information to non-technical audiences.
Strong collaboration and interpersonal skills.
Outstanding attention to detail and excellent time-management skills.
A can-do attitude and positive approach to working in a fast-paced, client-focussed environment.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
Jan 07, 2022
Contractor
What’s the role?
Our client, a global Professional Services firm, are looking for IT Asset Support to join the expanding operations centre.
The role is suited to someone with experience handling IT equipment within an IT support or retail environment. You will provide all account and asset requirements for project contractors, working to pack and ship computers, monitors and peripherals to contractors working from home.
Tell me more
Location : St Albans
Rate : £22,500
Work Pattern : Standard business hours
Start Dates : ASAP
Duration : 23-month contact
Your day-to-day activities
Set up computers to project and user requirements.
Ensure new starters have the correct IT setup in place.
Re-imaging of all returned and in stock computers to ensure they are clean of all previous user, project, and client data.
Assist in checking all stock assets and packaging material to ensure there is always a suitable quantity of kit to enable future demand to be met.
Responsible for the development of new accesses, restrictions, or software technology solutions, within technical standards.
Responsible for the formal testing of changes to existing solutions supported by the testing of new build solutions.
Accountable and responsible for developing and improving relationships with engineering and related functions.
Skills & Experience required:
General computing skills/IT skills and experience within an IT office or IT retail environment.
Individuals must be enthusiastic, driven and take pride in their ability to deliver high quality work.
Ability to remain calm under pressure and handle unhappy clients with professionalism and politeness.
Evidence of a flair for creativity, problem-solving and troubleshooting.
Knowledge of Microsoft Office applications, in particular Microsoft Excel and Microsoft Word.
Enthusiasm for technology and commitment to developing new skills and remaining current with technology trends.
Excellent verbal and written communication skills and ability to convey technical information to non-technical audiences.
Strong collaboration and interpersonal skills.
Outstanding attention to detail and excellent time-management skills.
A can-do attitude and positive approach to working in a fast-paced, client-focussed environment.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
Momenta Group
Liverpool Street Station, London, UK
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
Jan 07, 2022
Full time
The Opportunity
Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed.
Location:
London – Tower 42.
Reports to:
Head of IT & Infrastructure
Hours:
Full time – 37.5 hours per week
Salary: £32,000 - £35,000
Responsibilities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Requirements:
The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career.
A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues
Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks
Previous experience of working in an IT support department
Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels
Excellent written, oral communication and interpersonal skills
Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided
Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral
Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
You will need to show evidence of the following:
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.
Next steps:
To express your interest in this opportunity, don't delay; please click Apply now
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
Nov 29, 2021
Full time
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Nov 10, 2021
Full time
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Nov 10, 2021
Full time
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are currently recruiting for a Help Desk Support Manager to oversee an established a client support help desk function for a leading dialler provider in Birmingham with onsite parking and good transport links. The high salary commands experience in managing a help desk support function for the company's existing clients that are spread across various locations in the UK. The operation is open from 8am until 10pm Monday to Friday however your working hours will be the core working hours, 09.00 - 18.00. Help Desk Manager daily duties Manage first and second line client escalations through a centralised ticketing system Allocate work and manage accordingly to service level agreement with all clients Maintain a strong communication strategy with clients and proactive update on upgrades and system changes Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements Organises support, troubleshooting, and repair for dialler and network solutions Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary Establishes relationships with technology and component vendors Oversees IT support department staff, including education, training, and dialler support specialists. Has a thorough understanding of available technology and research to learn about innovative solutions and new releases Benefits Company Salary On-site parking and good transport links Help Desk Manager Requirements Suitable qualifications and experience of managing a help desk function for internal and external clients Experience of managing a 1st and 2nd line support teams Management and allocation of a ticketing system Coaching and developing technicians 12 month experience of managing a help desk functions If you are interested in the position and want to know more please apply with an up to date CV.
Nov 10, 2021
Full time
We are currently recruiting for a Help Desk Support Manager to oversee an established a client support help desk function for a leading dialler provider in Birmingham with onsite parking and good transport links. The high salary commands experience in managing a help desk support function for the company's existing clients that are spread across various locations in the UK. The operation is open from 8am until 10pm Monday to Friday however your working hours will be the core working hours, 09.00 - 18.00. Help Desk Manager daily duties Manage first and second line client escalations through a centralised ticketing system Allocate work and manage accordingly to service level agreement with all clients Maintain a strong communication strategy with clients and proactive update on upgrades and system changes Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements Organises support, troubleshooting, and repair for dialler and network solutions Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary Establishes relationships with technology and component vendors Oversees IT support department staff, including education, training, and dialler support specialists. Has a thorough understanding of available technology and research to learn about innovative solutions and new releases Benefits Company Salary On-site parking and good transport links Help Desk Manager Requirements Suitable qualifications and experience of managing a help desk function for internal and external clients Experience of managing a 1st and 2nd line support teams Management and allocation of a ticketing system Coaching and developing technicians 12 month experience of managing a help desk functions If you are interested in the position and want to know more please apply with an up to date CV.
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
Nov 09, 2021
Full time
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
As an Network Engineer you will be responsible for managing, building & deploying projects as well as work on challenging and complex problems to help scale and grow the service to meet customer demands. Client Details Michael Page are delighted to be partnering with a well-established Retail Business based in Leeds. Description Key Responsibilities: Help build and operate the Infrastructure environment Interacting with 3rd party vendors on a daily basis Offering comprehensive IT support to users Support users in the use of computer equipment by providing necessary training and advice. Arrange for external support visits whenever problems cannot be resolved in-house. Prioritise and manage multiple open cases and mini projects at one time. Systems monitoring. Administer backups and restores. Establish a good working relationship with stakeholders across the business and 3rd parties. Profile Key Experience: Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience with core Internet technologies Experience with IT infrastructure components Experience establishing what drives quality and world-class customer focus and attention to details. Desirable qualifications & skills: Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experience in IT asset management and purchasing Advanced knowledge in handling all common network and Internet protocols Experience with Wireless Local Area Networks (WLAN / WiFi) Proven ability to learn and apply new technology. Job Offer Salary: £33,000 - £38,000 + Bonus + Profit Share
Nov 09, 2021
Full time
As an Network Engineer you will be responsible for managing, building & deploying projects as well as work on challenging and complex problems to help scale and grow the service to meet customer demands. Client Details Michael Page are delighted to be partnering with a well-established Retail Business based in Leeds. Description Key Responsibilities: Help build and operate the Infrastructure environment Interacting with 3rd party vendors on a daily basis Offering comprehensive IT support to users Support users in the use of computer equipment by providing necessary training and advice. Arrange for external support visits whenever problems cannot be resolved in-house. Prioritise and manage multiple open cases and mini projects at one time. Systems monitoring. Administer backups and restores. Establish a good working relationship with stakeholders across the business and 3rd parties. Profile Key Experience: Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience with core Internet technologies Experience with IT infrastructure components Experience establishing what drives quality and world-class customer focus and attention to details. Desirable qualifications & skills: Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experience in IT asset management and purchasing Advanced knowledge in handling all common network and Internet protocols Experience with Wireless Local Area Networks (WLAN / WiFi) Proven ability to learn and apply new technology. Job Offer Salary: £33,000 - £38,000 + Bonus + Profit Share
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Nov 09, 2021
Full time
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Award winning tech focused law firm is looking for a customer centric Junior IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Nov 09, 2021
Full time
Award winning tech focused law firm is looking for a customer centric Junior IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
Nov 08, 2021
Contractor
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
Concept Resourcing are currently looking to recruit an Experienced IT Support Technician within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing 1st and 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time. Contract will start ASAP and will be for circa 3 months in duration, with potential extension. Package information: 8:00am - 17:00pm* £170 per day payable via umbrella (inside IR35) EnhanceDBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: Provide 1st and 2nd Line of support for the computing and AV estate Provide 1st line of support for the server and the network infrastructure Manage incidents and problem tickets within agreed SLA's Manage information security incidents within agreed SLA's Support the teaching, operation teams and the pupils Engage with the wider IT team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Manage telephony systems Asset and Inventory Register Management The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Supporting client systems, service and deploy computer equipment. Solid experience of networking and switching Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems Experience in google gsuite and classroom Be confident with utilizing data incident management systems and providing solution within a timely manner Provide the client with high levels of customer service and have a proven background in doing so. If you are interested in this vacancy please click apply
Nov 08, 2021
Contractor
Concept Resourcing are currently looking to recruit an Experienced IT Support Technician within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing 1st and 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time. Contract will start ASAP and will be for circa 3 months in duration, with potential extension. Package information: 8:00am - 17:00pm* £170 per day payable via umbrella (inside IR35) EnhanceDBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: Provide 1st and 2nd Line of support for the computing and AV estate Provide 1st line of support for the server and the network infrastructure Manage incidents and problem tickets within agreed SLA's Manage information security incidents within agreed SLA's Support the teaching, operation teams and the pupils Engage with the wider IT team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Manage telephony systems Asset and Inventory Register Management The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Supporting client systems, service and deploy computer equipment. Solid experience of networking and switching Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems Experience in google gsuite and classroom Be confident with utilizing data incident management systems and providing solution within a timely manner Provide the client with high levels of customer service and have a proven background in doing so. If you are interested in this vacancy please click apply
IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: Proven and experienced team leader or manager (3x IT Support Consultant in current team) Experience of supporting modern Microsoft and Cloud based technologies, systems and networking technologies within an ITIL environment Support HR with the onboarding of new starters and drive career development and training within your team Document and communicate all technology services team systems, services, policies, procedures and processes Support ongoing audits eg: ISO27001 and the updating of the Risk Register Own and maintain Service Catalogue Develop strong business relationships with internal stakeholders and external suppliers Career focused Full JD available upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 06, 2021
Full time
IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: Proven and experienced team leader or manager (3x IT Support Consultant in current team) Experience of supporting modern Microsoft and Cloud based technologies, systems and networking technologies within an ITIL environment Support HR with the onboarding of new starters and drive career development and training within your team Document and communicate all technology services team systems, services, policies, procedures and processes Support ongoing audits eg: ISO27001 and the updating of the Risk Register Own and maintain Service Catalogue Develop strong business relationships with internal stakeholders and external suppliers Career focused Full JD available upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills
Nov 05, 2021
Full time
IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
Nov 05, 2021
Full time
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
ARM (Advanced Resource Managers)
Knowsley, Merseyside
Working as part of the EUS IT Support team the Team Leader will act as the focal contact for the service responsible for the support teams' day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management and continual service improvement. As an internal EUS IT Support Analyst TL you will support in the delivery of these services to the customer and be expected to perform 20% TL duties. To provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. Management duty: Responsible for line management of the Internal EUS team Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Scheduling of the support team rota covering days at our sites Support the team with the development of technical skills needed Identify training requirements, provide mentorship to the team and peers in the organization where needed EUS Support: EUS Support is responsible for level 1 and 2 support across a Windows 7/10, Windows Server, Exchange and Active Directory technical environment along with support for scanners and printers and mobile phones. Also supporting Wireless Access Points at height operating a scissor lift. Responsibilities: Responsible for escalation from Service Desk Identify specific nature of user difficulties and provide specific and effective response to solutions Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person or over the telephone Provide desktop support services to defined service levels Interact with other Customer support teams to resolve issues Assist customer end users with day to day desktop needs Monitor, manage and resolve logged issues to a satisfactory resolution Installation and management of peripheral equipment such as printers and scanners Creation of Knowledge Articles and process improvements Ensure regular and timely response based on customer's SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required Build partnerships with users by regularly demonstrating expertise and professionalism Independently assess and effectively respond to users' requests Follow through on commitments made to users Develop and document procedures/technical resolution as part of building a training library Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate Experience: 3-5 years appropriate IT background and experience Line management experience Scissor lift training an advantage, but training will be given Appropriate customer facing/user support experience - level 1 and 2 Demonstrable experience in supporting Windows Server technologies, Exchange, Active Directory, Windows 7/10 Office 2 and Office 365 Hardware, Scanner and Printer support Mobile phone support Understanding of IT workflows/ITIL practices Knowledge and understanding of working to defined SLAs
Nov 05, 2021
Full time
Working as part of the EUS IT Support team the Team Leader will act as the focal contact for the service responsible for the support teams' day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management and continual service improvement. As an internal EUS IT Support Analyst TL you will support in the delivery of these services to the customer and be expected to perform 20% TL duties. To provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. Management duty: Responsible for line management of the Internal EUS team Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Scheduling of the support team rota covering days at our sites Support the team with the development of technical skills needed Identify training requirements, provide mentorship to the team and peers in the organization where needed EUS Support: EUS Support is responsible for level 1 and 2 support across a Windows 7/10, Windows Server, Exchange and Active Directory technical environment along with support for scanners and printers and mobile phones. Also supporting Wireless Access Points at height operating a scissor lift. Responsibilities: Responsible for escalation from Service Desk Identify specific nature of user difficulties and provide specific and effective response to solutions Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person or over the telephone Provide desktop support services to defined service levels Interact with other Customer support teams to resolve issues Assist customer end users with day to day desktop needs Monitor, manage and resolve logged issues to a satisfactory resolution Installation and management of peripheral equipment such as printers and scanners Creation of Knowledge Articles and process improvements Ensure regular and timely response based on customer's SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required Build partnerships with users by regularly demonstrating expertise and professionalism Independently assess and effectively respond to users' requests Follow through on commitments made to users Develop and document procedures/technical resolution as part of building a training library Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate Experience: 3-5 years appropriate IT background and experience Line management experience Scissor lift training an advantage, but training will be given Appropriate customer facing/user support experience - level 1 and 2 Demonstrable experience in supporting Windows Server technologies, Exchange, Active Directory, Windows 7/10 Office 2 and Office 365 Hardware, Scanner and Printer support Mobile phone support Understanding of IT workflows/ITIL practices Knowledge and understanding of working to defined SLAs
IT Support Specialist, Service Desk, Windows 10, 0365 IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365 IT Support Analyst required for a leading finance company based in Crawley. Flexible working Salary: £25,000 Start date: ASAP IT Support Specialist, Service Desk, Windows 10, 0365 A leading organisation within financial services are offering an exciting opportunity for a 1st/2nd line Support Engineer to expand their knowledge within a fast-paced environment. The successful candidate will provide internal support for both software and hardware. Skills and experience required: Previous experience in a similar Service Desk or Desktop/Desk side Support role providing 1st & 2nd Line support Windows 10 Working within the ITIL framework Experience with Active Directory If this role sounds of any interest to you, please contact Sophie Hayes, or please email me at (see below)
Nov 05, 2021
Full time
IT Support Specialist, Service Desk, Windows 10, 0365 IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365 IT Support Analyst required for a leading finance company based in Crawley. Flexible working Salary: £25,000 Start date: ASAP IT Support Specialist, Service Desk, Windows 10, 0365 A leading organisation within financial services are offering an exciting opportunity for a 1st/2nd line Support Engineer to expand their knowledge within a fast-paced environment. The successful candidate will provide internal support for both software and hardware. Skills and experience required: Previous experience in a similar Service Desk or Desktop/Desk side Support role providing 1st & 2nd Line support Windows 10 Working within the ITIL framework Experience with Active Directory If this role sounds of any interest to you, please contact Sophie Hayes, or please email me at (see below)
IT Support Team Leader (Client Infrastructure) Bradford Up to £36,000 Your new role Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects Responsibilities Ensure the IT team of seven deliver IT solutions effectively Implement improvements to client provisioning Support infrastructure and application migrations from the client perspective (Windows and iPad) Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance Purchasing of equipment eg, laptops and home working equipment Create and deliver user training sessions Implement improvements in documentation, processes, and quality control Build a closer relationship between the IT, Change and MDM teams and key stakeholders Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude. Strong communication skills with the ability to discuss technical solutions using basic explanation. Ability to work on own initiative, address and resolve problems in a busy environment. A passion for customer service with an active interest in IT Experience needed Strong IT Infrastructure knowledge (Office 365, SCCM, Intune, PowerShell, Group Policy, Asset Management) Diagnosing and troubleshooting hardware and software Stakeholders Engagement Team Leadership or Management experience Business process experience Active Directory knowledge Windows Server knowledge Strong written/verbal communication What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Nov 05, 2021
Full time
IT Support Team Leader (Client Infrastructure) Bradford Up to £36,000 Your new role Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects Responsibilities Ensure the IT team of seven deliver IT solutions effectively Implement improvements to client provisioning Support infrastructure and application migrations from the client perspective (Windows and iPad) Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance Purchasing of equipment eg, laptops and home working equipment Create and deliver user training sessions Implement improvements in documentation, processes, and quality control Build a closer relationship between the IT, Change and MDM teams and key stakeholders Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude. Strong communication skills with the ability to discuss technical solutions using basic explanation. Ability to work on own initiative, address and resolve problems in a busy environment. A passion for customer service with an active interest in IT Experience needed Strong IT Infrastructure knowledge (Office 365, SCCM, Intune, PowerShell, Group Policy, Asset Management) Diagnosing and troubleshooting hardware and software Stakeholders Engagement Team Leadership or Management experience Business process experience Active Directory knowledge Windows Server knowledge Strong written/verbal communication What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers Salary - £30,000 - £32,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 2nd line IT Service Desk Analyst. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. The Role Act as the 2nd line escalation point for customers following the reporting of incidents, faults and queries Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of problem tickets Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Service Desk experience 2nd line support experience Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Familiar with a range of hardware including Routers and Switches Any relevant qualifications are advantageous Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers
Nov 05, 2021
Full time
2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers Salary - £30,000 - £32,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 2nd line IT Service Desk Analyst. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. The Role Act as the 2nd line escalation point for customers following the reporting of incidents, faults and queries Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of problem tickets Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Service Desk experience 2nd line support experience Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Familiar with a range of hardware including Routers and Switches Any relevant qualifications are advantageous Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers
IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review
Nov 05, 2021
Full time
IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review
A contract mobile/telephony support for a public sector client. Mobile Phone Support/IT Support Location: Wakefield (Some local expensed travel) Duration: 6 months (+ extension) Rate: £109.00 - £120.76 per day (umbrella) Industry: Public Sector You will assist with the day to day provision and support of the client's mobile phone and SIM replacement projects. You will: Perform administrative tasks, recording asset information and the update of key critical databases. Ensuring all assets are correctly assigned to cost centres, departments and individuals Provide billing reports Coordinate resources and manage the delivery and replacement of SIMs to end users Providing 1st/2nd line support and resolution of incidents in relation to the project. Fulfilling service requests and keeping up-to-date various inventory and recording systems Travel to Trust sites in support of the project where required Install and configure physical assets (SIM | Smart Phone etc) Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate Sought/Nice to have: Knowledge of Desktop and Mobile devices and operating systems Experience working in a technical support role Experience supporting Android mobile devices (smartphones and tablets) Good Knowledge of both Microsoft Windows and Office applications Experience of ICT service provision in a health care setting Full driving licence and car 1ST LINE, FIRST LINE, SERVICE DESK, DESKTOP, MOBILE, TELEPHONY, ANDROID, SMART PHONE, SIM, PUBLIC SECTOR, GOVERNMENT, ICT, IT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Nov 05, 2021
Contractor
A contract mobile/telephony support for a public sector client. Mobile Phone Support/IT Support Location: Wakefield (Some local expensed travel) Duration: 6 months (+ extension) Rate: £109.00 - £120.76 per day (umbrella) Industry: Public Sector You will assist with the day to day provision and support of the client's mobile phone and SIM replacement projects. You will: Perform administrative tasks, recording asset information and the update of key critical databases. Ensuring all assets are correctly assigned to cost centres, departments and individuals Provide billing reports Coordinate resources and manage the delivery and replacement of SIMs to end users Providing 1st/2nd line support and resolution of incidents in relation to the project. Fulfilling service requests and keeping up-to-date various inventory and recording systems Travel to Trust sites in support of the project where required Install and configure physical assets (SIM | Smart Phone etc) Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate Sought/Nice to have: Knowledge of Desktop and Mobile devices and operating systems Experience working in a technical support role Experience supporting Android mobile devices (smartphones and tablets) Good Knowledge of both Microsoft Windows and Office applications Experience of ICT service provision in a health care setting Full driving licence and car 1ST LINE, FIRST LINE, SERVICE DESK, DESKTOP, MOBILE, TELEPHONY, ANDROID, SMART PHONE, SIM, PUBLIC SECTOR, GOVERNMENT, ICT, IT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
A Southampton based organisation with over 1200 employees spread across the country are seeking a Head of IT Operations as they continue growing and embark on an ambitious digital transformation programme. As Head of IT Operation , you will manage the support function of 6 heads, that is likely to also increase over the next year. The role Take responsibility for the management and the future of the IT Support and Infrastructure. Ensure a highly available and resilient IT infrastructure Oversee the Support and Infrastructure teams Develop Service desk capability people, tech, and processes Prioritise workload and focus for the on and off-site technical resources Ensure compliance with IT security best practices and customer requirements. Manage an asset management service Incident Management - Engage & Guide/support both internal and 3rd parties in managing fixes to complex problems Managing IT budgets, forecasting, etc Managing key IT Suppliers Evaluating risk, developing network recovery and backup processes Responsible for Group IT Policies The successful Head of IT Operations will have experience of: Multiple years of service desk/desktop or specialised IT Operational support experience Management including recruiting talent, managing current performance and training and mentoring staff service management and customer requirements Experience coordinating installations, upgrades, and maintenance of day-to-day operations. Supporting service delivery functions Experience in running or influencing Incident, request and change Management Working knowledge and understanding of Continual service improvement life cycle ITIL Version 3 Foundation or COMPTIA Security+ would be beneficial The role of Head of IT Operations is paying up to £60,000 with benefits including 25days holiday, Private Medical, Pension and more. To apply for the Head of IT Operations role, please send your CV to (see below) or call.
Nov 05, 2021
Full time
A Southampton based organisation with over 1200 employees spread across the country are seeking a Head of IT Operations as they continue growing and embark on an ambitious digital transformation programme. As Head of IT Operation , you will manage the support function of 6 heads, that is likely to also increase over the next year. The role Take responsibility for the management and the future of the IT Support and Infrastructure. Ensure a highly available and resilient IT infrastructure Oversee the Support and Infrastructure teams Develop Service desk capability people, tech, and processes Prioritise workload and focus for the on and off-site technical resources Ensure compliance with IT security best practices and customer requirements. Manage an asset management service Incident Management - Engage & Guide/support both internal and 3rd parties in managing fixes to complex problems Managing IT budgets, forecasting, etc Managing key IT Suppliers Evaluating risk, developing network recovery and backup processes Responsible for Group IT Policies The successful Head of IT Operations will have experience of: Multiple years of service desk/desktop or specialised IT Operational support experience Management including recruiting talent, managing current performance and training and mentoring staff service management and customer requirements Experience coordinating installations, upgrades, and maintenance of day-to-day operations. Supporting service delivery functions Experience in running or influencing Incident, request and change Management Working knowledge and understanding of Continual service improvement life cycle ITIL Version 3 Foundation or COMPTIA Security+ would be beneficial The role of Head of IT Operations is paying up to £60,000 with benefits including 25days holiday, Private Medical, Pension and more. To apply for the Head of IT Operations role, please send your CV to (see below) or call.
A well known Insurancer is looking to bring on a well versed Infrastructure Engineer. The successful candidate will be working alongside a team of engineers who over see both projects and BAU . Key Responsibilities: Responsible for the daily running of the endpoint management system Act as the third line escalation point for the IT Support Team Responsible for software deployment and patching Taking ownership of the wider IT Support related projects, including hiring and managing consultants Troubleshooting 3rd Party financial software and plugins Working with and managing external vendors Mentoring junior team members to advance their technical knowledge and troubleshooting skill set Ability to work outside of standard business hours Key Skills and requirements: A Technical University Degree 6-8 years' worth of industry experience Past experience of: Exchange | Citrix Zenapp | MS Office | LANdesk | PowerShell | Active Directory | ITIL | AZURE | Excellent written and oral communication skills Basic network switch administration An organised individual and works well under pressure Able to work with stakeholders and manage their expectations Strong knowledge and experience of endpoint security. Azure Experience is a MUST! Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Nov 05, 2021
Full time
A well known Insurancer is looking to bring on a well versed Infrastructure Engineer. The successful candidate will be working alongside a team of engineers who over see both projects and BAU . Key Responsibilities: Responsible for the daily running of the endpoint management system Act as the third line escalation point for the IT Support Team Responsible for software deployment and patching Taking ownership of the wider IT Support related projects, including hiring and managing consultants Troubleshooting 3rd Party financial software and plugins Working with and managing external vendors Mentoring junior team members to advance their technical knowledge and troubleshooting skill set Ability to work outside of standard business hours Key Skills and requirements: A Technical University Degree 6-8 years' worth of industry experience Past experience of: Exchange | Citrix Zenapp | MS Office | LANdesk | PowerShell | Active Directory | ITIL | AZURE | Excellent written and oral communication skills Basic network switch administration An organised individual and works well under pressure Able to work with stakeholders and manage their expectations Strong knowledge and experience of endpoint security. Azure Experience is a MUST! Eames Consulting is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst Our client who are a leading European bank have an opportunity to join their small team at an exciting time to help with day to day support as well as involvement in their underway currently. Responsible for the day-to-day operations, support and maintenance in all aspects relating to the IT production environment with a strong focus on IT infrastructure and end user support. Experience of Office 365 and the full Microsoft stack is essential, any experience with Azure is highly desirable. Skills required: Strong IT Support experience Server Builds, maintenance and support Networking skills and security appliances End user support Experience of the full Microsoft stack Experience of Office 365 Azure experience is highly desirable Follow ITIL concepts Shift rota covers 3 shifts: 7am-3pm/9am-5pm/10am-6pm IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Full time
IT Support Analyst Our client who are a leading European bank have an opportunity to join their small team at an exciting time to help with day to day support as well as involvement in their underway currently. Responsible for the day-to-day operations, support and maintenance in all aspects relating to the IT production environment with a strong focus on IT infrastructure and end user support. Experience of Office 365 and the full Microsoft stack is essential, any experience with Azure is highly desirable. Skills required: Strong IT Support experience Server Builds, maintenance and support Networking skills and security appliances End user support Experience of the full Microsoft stack Experience of Office 365 Azure experience is highly desirable Follow ITIL concepts Shift rota covers 3 shifts: 7am-3pm/9am-5pm/10am-6pm IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software Salary - £35,000 - £38,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 3rd line IT Support Engineer. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. Location - based in Ipswich, with occasional travel to client sites when required The Role Act as the 3rd line escalation point for all types of queries, whether this is service desk or onsite Supporting and training the 2nd line team Work closely with the service desk team, infrastructure management, and consultant to ensure all escalations are acted upon Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of escalations Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Support Desk experience 3rd line support experience Possess initiative when it comes to problem diagnosis Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Networking experience - LAN, WAN, Wireless, Firewalls. Primarily Cisco Desktop hardware and software setup Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software
Nov 05, 2021
Full time
3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software Salary - £35,000 - £38,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 3rd line IT Support Engineer. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. Location - based in Ipswich, with occasional travel to client sites when required The Role Act as the 3rd line escalation point for all types of queries, whether this is service desk or onsite Supporting and training the 2nd line team Work closely with the service desk team, infrastructure management, and consultant to ensure all escalations are acted upon Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of escalations Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Support Desk experience 3rd line support experience Possess initiative when it comes to problem diagnosis Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Networking experience - LAN, WAN, Wireless, Firewalls. Primarily Cisco Desktop hardware and software setup Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 3rd line/Infrastructure Engineer/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers/LAN/WAN/Cisco/Firewall/Hardware/Software
Spectrum IT Recruitment (South) Ltd
Oxford, Oxfordshire
Third Line IT Support Engineer required by a growing technology company in Oxford. They are looking for someone who will take responsibility for IT service provision across the 3rd line for all areas of the business. This role would involve working in the office at least one day per week. Key experience - Windows 10, Windows Server, Linux and MacOS. - 3rd line IT support - system and network management - Active Directory and Azure Active Directory Management - Microsoft 365 - Configuration and maintenance of Azure environments and associated services. - Computer networking and infrastructure eg Cisco Meraki, HPE/Aruba Experience in any of the following areas would be advantageous, but is not essential - Scripting eg PowerShell, Python, Bash - ITIL - Database knowledge eg SQL - Microsoft Threat Protection (MTP) If you are seeking a role of this nature please get in touch for more information.
Nov 05, 2021
Full time
Third Line IT Support Engineer required by a growing technology company in Oxford. They are looking for someone who will take responsibility for IT service provision across the 3rd line for all areas of the business. This role would involve working in the office at least one day per week. Key experience - Windows 10, Windows Server, Linux and MacOS. - 3rd line IT support - system and network management - Active Directory and Azure Active Directory Management - Microsoft 365 - Configuration and maintenance of Azure environments and associated services. - Computer networking and infrastructure eg Cisco Meraki, HPE/Aruba Experience in any of the following areas would be advantageous, but is not essential - Scripting eg PowerShell, Python, Bash - ITIL - Database knowledge eg SQL - Microsoft Threat Protection (MTP) If you are seeking a role of this nature please get in touch for more information.
Service Desk 24/7 To work alongside and assist the Acora 24/7 Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified. Shift Pattern: 24/7 Team works on 4on4off pattern. This will comprise of 2 Day shifts followed by 2 night shifts and then 4 days off. There will be opportunities to work overtime when on standby. Responsibilities Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to - Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Essential Skills: At least 1.5 years of experience within Service Desk remote support of corporate clients is essential Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management Knowledge of remote working solutions (VPNs, Citrix and Amazon Workspaces) WHY ACORA? We offer competitive salaries A friendly and inclusive environment Great opportunities for career advancement, training and development via our Acora Career Framework including LinkedIn Learning for all our employees 23 days annual leave, Private Medical Individual cover; an established pension plan; free eye tests, buy and sell holiday, birthday leave and much more! Recently awarded One to Watch' accreditation by Sunday Times Best Companies to Work For Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Privacy Policy In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
Nov 05, 2021
Full time
Service Desk 24/7 To work alongside and assist the Acora 24/7 Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified. Shift Pattern: 24/7 Team works on 4on4off pattern. This will comprise of 2 Day shifts followed by 2 night shifts and then 4 days off. There will be opportunities to work overtime when on standby. Responsibilities Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to - Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Essential Skills: At least 1.5 years of experience within Service Desk remote support of corporate clients is essential Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management Knowledge of remote working solutions (VPNs, Citrix and Amazon Workspaces) WHY ACORA? We offer competitive salaries A friendly and inclusive environment Great opportunities for career advancement, training and development via our Acora Career Framework including LinkedIn Learning for all our employees 23 days annual leave, Private Medical Individual cover; an established pension plan; free eye tests, buy and sell holiday, birthday leave and much more! Recently awarded One to Watch' accreditation by Sunday Times Best Companies to Work For Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Privacy Policy In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
Rollout & IT Support Engineer My client, based in North Wales, are looking for a Rollout & IT Support Engineer. The candidate must be able to commute to Mold, North Wales and must also be immediately available. Someone with Windows 7 and Active Directory experience is also a must. The client is in a position to interview this week. Any experience rolling out around schools is desirable Oscar Technology is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Nov 05, 2021
Contractor
Rollout & IT Support Engineer My client, based in North Wales, are looking for a Rollout & IT Support Engineer. The candidate must be able to commute to Mold, North Wales and must also be immediately available. Someone with Windows 7 and Active Directory experience is also a must. The client is in a position to interview this week. Any experience rolling out around schools is desirable Oscar Technology is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Solutions Through Knowledge Contracts Limited
Worthing, Sussex
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available
Nov 05, 2021
Full time
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available
