Mathematical Institute, University of Oxford
Andrew Wiles Building, Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
Feb 21, 2020
Full time
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Feb 17, 2020
Full time
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Jun 14, 2019
Full time
Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Orlight
Victor Way, Colney Street, St Albans AL2 2FL, UK
Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30
Background and Orlight Statement:
Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.
Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base.
Our Values:
Professionalism
Quality
Teamwork
Accountability
Inclusion
Integrity
Overview
We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems.
Main Responsibilities
Monitoring server performance
Providing regular patch management
Ensuring endpoint protection is applied to all devices
Ensuring software licensing laws are followed
Scheduling upgrades
Testing and modifying systems to ensure that that they operate reliably
Evaluating the functionality of systems
Providing secure network access for remote users
Designing maintenance procedures and putting them into operation
Training new staff
Assisting with internal upgrades
Ensuring systems meet with requirements set out by GDPR
Provide 2nd/3rd line technical support
Provides regular and accurate reporting on application and hardware status
Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Security
Telephony Systems
PC & Laptop support and lifecycle management
User Access management
Remote access
Hardware Maintenance
Projects
Take Full ownership of system and user problems, responding in a timely manner.
Ensure all issues are documented and reported to Shareholder
Establish and maintain PC hardware and equipment standards.
Be able to work proactively and happy to work on an individual basis
Manage shareholder communication at all levels.
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Requirements
Knowledge of Microsoft Applications, SQL databases & Server 2012-2016
Previous experience within an IT role either internally or for an IT support/infrastructure organisation
IT qualifications such as MCSE\MCSA\CCNA
Excellent communication and people skills
Planning and problem-solving skills
SAN\NAS Storage
VMware & Hyper V
Microsoft Active Directory
Microsoft Exchange\365
Microsoft SQL
Sage
ERP\CRM software
Backup technologies
Jun 10, 2019
Full time
Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30
Background and Orlight Statement:
Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.
Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base.
Our Values:
Professionalism
Quality
Teamwork
Accountability
Inclusion
Integrity
Overview
We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems.
Main Responsibilities
Monitoring server performance
Providing regular patch management
Ensuring endpoint protection is applied to all devices
Ensuring software licensing laws are followed
Scheduling upgrades
Testing and modifying systems to ensure that that they operate reliably
Evaluating the functionality of systems
Providing secure network access for remote users
Designing maintenance procedures and putting them into operation
Training new staff
Assisting with internal upgrades
Ensuring systems meet with requirements set out by GDPR
Provide 2nd/3rd line technical support
Provides regular and accurate reporting on application and hardware status
Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Security
Telephony Systems
PC & Laptop support and lifecycle management
User Access management
Remote access
Hardware Maintenance
Projects
Take Full ownership of system and user problems, responding in a timely manner.
Ensure all issues are documented and reported to Shareholder
Establish and maintain PC hardware and equipment standards.
Be able to work proactively and happy to work on an individual basis
Manage shareholder communication at all levels.
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Requirements
Knowledge of Microsoft Applications, SQL databases & Server 2012-2016
Previous experience within an IT role either internally or for an IT support/infrastructure organisation
IT qualifications such as MCSE\MCSA\CCNA
Excellent communication and people skills
Planning and problem-solving skills
SAN\NAS Storage
VMware & Hyper V
Microsoft Active Directory
Microsoft Exchange\365
Microsoft SQL
Sage
ERP\CRM software
Backup technologies
ARE YOU A BUDDING LINUX GURU WITH A STRONG CUSTOMER FOCUSED BACKGROUND?
Glencoe Software delivers innovative, scalable, easy-to-use scientific image data solutions for its clients. We make the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in your team or organization.
Glencoe’s products are utilized in several world-leading academic labs, biotechs, pharmas, and CROs. We also enable data publication for some of the largest publishers in the world. We combine world-beating technology and expertise with dedicated, reliable customer support.
Glencoe operates worldwide and is now looking for vibrant, thoughtful and motivated Systems Administrator based in the UK to setup and administer OMERO installations for new projects in Digital Pathology and elsewhere. Responsibilities include:
Installation, maintenance, and monitoring of physical and virtual Linux systems
Maintenance of filesystems and storage infrastructure
Upgrades, maintenance and configuration of an OMERO system
REQUIREMENTS
Excellent troubleshooting skills
Experience dealing with end users and customer support
Experience with Linux based operating systems (CentOS/RHEL/Ubuntu)
Experience with configuration management (Ansible/Puppet/Salt)
Experience with virtualization and container technologies (VMware/Xen/KVM/Docker)
PLUSES
Experience with scientific applications
Experience with OMERO
Experience with source code control systems (Git, Subversion, CVS, etc.)
INTERESTED IN JOINING US?
This position is for staff based in the UK only and is available immediately. Remote working is possible for the right individual. Show us the goods by sending your CV to jobs@glencoesoftware.com
Jun 06, 2019
Full time
ARE YOU A BUDDING LINUX GURU WITH A STRONG CUSTOMER FOCUSED BACKGROUND?
Glencoe Software delivers innovative, scalable, easy-to-use scientific image data solutions for its clients. We make the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in your team or organization.
Glencoe’s products are utilized in several world-leading academic labs, biotechs, pharmas, and CROs. We also enable data publication for some of the largest publishers in the world. We combine world-beating technology and expertise with dedicated, reliable customer support.
Glencoe operates worldwide and is now looking for vibrant, thoughtful and motivated Systems Administrator based in the UK to setup and administer OMERO installations for new projects in Digital Pathology and elsewhere. Responsibilities include:
Installation, maintenance, and monitoring of physical and virtual Linux systems
Maintenance of filesystems and storage infrastructure
Upgrades, maintenance and configuration of an OMERO system
REQUIREMENTS
Excellent troubleshooting skills
Experience dealing with end users and customer support
Experience with Linux based operating systems (CentOS/RHEL/Ubuntu)
Experience with configuration management (Ansible/Puppet/Salt)
Experience with virtualization and container technologies (VMware/Xen/KVM/Docker)
PLUSES
Experience with scientific applications
Experience with OMERO
Experience with source code control systems (Git, Subversion, CVS, etc.)
INTERESTED IN JOINING US?
This position is for staff based in the UK only and is available immediately. Remote working is possible for the right individual. Show us the goods by sending your CV to jobs@glencoesoftware.com
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
We have an excellent opportunity for a reliable, self-motivated individual with a desire to learn, to join our Operations team as IT Assistant. The IT Assistant will be acting as the first point of contact for all IT queries, providing staff with training and IT support. In this role, you will be working to ensure staff have a well-functioning IT environment, working closely with the IT manager and other IT team members.
Role requirements
The successful candidate will be familiar with providing IT support in a professional, ideally not-for-profit, or legal environment.
The individual will need a professional and friendly manner and be able to establish good working relationships within the team and with colleagues throughout the organisation.
Highly organised, efficient and able to handle a number of competing priorities, the successful candidate will need to be proactive, experienced at trouble shooting and an analytical problem solver.
The successful candidate will have excellent written and verbal skills in English, and will be committed to environmental issues.
Candidates are reminded to identify and specify how their skills and experience meet the essential competencies listed in the job description.
Further Information
The closing date is Friday 31 May at 23:59 but we may arrange interviews in the interim with suitable candidates.
ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.
Please note that ClientEarth will only be able to employ those who have the legal right to work in the country where this post is based.
May 03, 2019
Full time
We have an excellent opportunity for a reliable, self-motivated individual with a desire to learn, to join our Operations team as IT Assistant. The IT Assistant will be acting as the first point of contact for all IT queries, providing staff with training and IT support. In this role, you will be working to ensure staff have a well-functioning IT environment, working closely with the IT manager and other IT team members.
Role requirements
The successful candidate will be familiar with providing IT support in a professional, ideally not-for-profit, or legal environment.
The individual will need a professional and friendly manner and be able to establish good working relationships within the team and with colleagues throughout the organisation.
Highly organised, efficient and able to handle a number of competing priorities, the successful candidate will need to be proactive, experienced at trouble shooting and an analytical problem solver.
The successful candidate will have excellent written and verbal skills in English, and will be committed to environmental issues.
Candidates are reminded to identify and specify how their skills and experience meet the essential competencies listed in the job description.
Further Information
The closing date is Friday 31 May at 23:59 but we may arrange interviews in the interim with suitable candidates.
ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.
Please note that ClientEarth will only be able to employ those who have the legal right to work in the country where this post is based.
Valuation Tribunal Service
Leman Street, London E1 8EU, UK
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Feb 20, 2019
Full time
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Office 365 | Networking | Storage | Backups | Exchange | VMware | Azure | Cloud Migration | AWS | On-site support and Project work A major IT Support & Security services company that we are currently working with is looking to take on a new '3 rd Line Support Engineer' based in Hertfordshire. The client is interested in Support Engineers with experience and knowledge of Office 365, Networking, Storage, Backups, Exchange and VMware. You will be responsible for On-site Support, Project work and BAU support with a focus towards escalated technical issues. A broad skill set and experience in a similar role is essential along with strong communication skills and a Full UK Drivers Licence. Understanding of Azure, Cloud Migration and AWS would be adv antageous...... click apply for full job details
Apr 08, 2020
Full time
Office 365 | Networking | Storage | Backups | Exchange | VMware | Azure | Cloud Migration | AWS | On-site support and Project work A major IT Support & Security services company that we are currently working with is looking to take on a new '3 rd Line Support Engineer' based in Hertfordshire. The client is interested in Support Engineers with experience and knowledge of Office 365, Networking, Storage, Backups, Exchange and VMware. You will be responsible for On-site Support, Project work and BAU support with a focus towards escalated technical issues. A broad skill set and experience in a similar role is essential along with strong communication skills and a Full UK Drivers Licence. Understanding of Azure, Cloud Migration and AWS would be adv antageous...... click apply for full job details
A well-established Managed Service Provider has an exciting opportunity for an IT Service Delivery Manager to join their team based on a client site in Chippenham. As a Cloud-first company and a Microsoft Gold Partner, they fully embrace the cloud and are recognised leaders in helping companies transform and innovate. With a wealth of knowledge and experience, they help organisations with the successful deployment of the right technology to unlock their potential. Their friendly team of Microsoft Experts go that extra mile to ensure the success of their clients. As their IT Service Delivery Manager, you will be responsible for owning and overseeing the delivery of services to specific clients in line with contractual and service level commitments. This role will be predominantly based at the client site in Chippenham, with travel to other clients in the region as well as occasional travel to our Head Office in Bedfordshire. About the role: Managing the Service Delivery execution against contracted service levels, ensuring their obligations are filled. Ensuring robust processes and procedures are maintained to ensure consistently high service performance Assisting with the commercial renewal process for contracted services Owning and managing the Service delivery relationship, acting as the first point of contact for escalations Leading structured reviews with the customer and contribute to account development plans. Undertaking periodic service reviews, building out longer-term capacity/account plans in partnership with the customer, proactively identifying upsell opportunities and reducing costs for the customer Responsibility for the scoping, negotiation, management and delivery of small to medium change for the customer Building deep and trusted relationships with the customer, at all levels and is seen as the go-to person in relation to all service delivery matters Acting as the customer advocate ensuring appropriate quality and best practice to maintain and improve customer satisfaction Managing the seamless transition from Projects to Service Monitoring the success of new Services and Changes to ensure they are meeting the required standards Analysing service incidents, looking at performance metrics, trends and root causes Requirements: Professional certification ITIL/Service Management (desirable) Full, Clean UK Driving Licence Access to your own vehicle Willing to travel to customer sites within Wiltshire and Oxfordshire Good all-round appreciation of ITIL standards Financial controls including an understanding of profit and loss, margins and working capital Good appreciation of current Microsoft technology stack Ability to sensibly escalate and manage calls to third parties and to inform clients of major incidents Ability to learn and adapt to new products and procedures as they appear Commercial awareness, with an ability to interpret customer contracts and service schedules Ability to quickly build rapport and trusted relationships with customer stakeholders Confident, articulate and clear communication skills with customers at all levels Ability to stay calm during critical times and always delivering the message Excellent organisational and time management skills Excellent problem solving, troubleshooting and trend analysis skills Accuracy and attention to detail Methodical and organised approach Benefits: £43,000 - £45,000 per Annum 25 days holiday Pension scheme Westfield Health cashplan Sounds interesting? Click the APPLY button now. Candidates with previous experience or job titles including; IT Service Delivery Manager, IT Support Manager, Service Delivery Manager, Head of Service Deliver, Client Support Manager, Project Management, ITIL, Service Management, Project Manager, may also be considered for this role...... click apply for full job details
Apr 08, 2020
Full time
A well-established Managed Service Provider has an exciting opportunity for an IT Service Delivery Manager to join their team based on a client site in Chippenham. As a Cloud-first company and a Microsoft Gold Partner, they fully embrace the cloud and are recognised leaders in helping companies transform and innovate. With a wealth of knowledge and experience, they help organisations with the successful deployment of the right technology to unlock their potential. Their friendly team of Microsoft Experts go that extra mile to ensure the success of their clients. As their IT Service Delivery Manager, you will be responsible for owning and overseeing the delivery of services to specific clients in line with contractual and service level commitments. This role will be predominantly based at the client site in Chippenham, with travel to other clients in the region as well as occasional travel to our Head Office in Bedfordshire. About the role: Managing the Service Delivery execution against contracted service levels, ensuring their obligations are filled. Ensuring robust processes and procedures are maintained to ensure consistently high service performance Assisting with the commercial renewal process for contracted services Owning and managing the Service delivery relationship, acting as the first point of contact for escalations Leading structured reviews with the customer and contribute to account development plans. Undertaking periodic service reviews, building out longer-term capacity/account plans in partnership with the customer, proactively identifying upsell opportunities and reducing costs for the customer Responsibility for the scoping, negotiation, management and delivery of small to medium change for the customer Building deep and trusted relationships with the customer, at all levels and is seen as the go-to person in relation to all service delivery matters Acting as the customer advocate ensuring appropriate quality and best practice to maintain and improve customer satisfaction Managing the seamless transition from Projects to Service Monitoring the success of new Services and Changes to ensure they are meeting the required standards Analysing service incidents, looking at performance metrics, trends and root causes Requirements: Professional certification ITIL/Service Management (desirable) Full, Clean UK Driving Licence Access to your own vehicle Willing to travel to customer sites within Wiltshire and Oxfordshire Good all-round appreciation of ITIL standards Financial controls including an understanding of profit and loss, margins and working capital Good appreciation of current Microsoft technology stack Ability to sensibly escalate and manage calls to third parties and to inform clients of major incidents Ability to learn and adapt to new products and procedures as they appear Commercial awareness, with an ability to interpret customer contracts and service schedules Ability to quickly build rapport and trusted relationships with customer stakeholders Confident, articulate and clear communication skills with customers at all levels Ability to stay calm during critical times and always delivering the message Excellent organisational and time management skills Excellent problem solving, troubleshooting and trend analysis skills Accuracy and attention to detail Methodical and organised approach Benefits: £43,000 - £45,000 per Annum 25 days holiday Pension scheme Westfield Health cashplan Sounds interesting? Click the APPLY button now. Candidates with previous experience or job titles including; IT Service Delivery Manager, IT Support Manager, Service Delivery Manager, Head of Service Deliver, Client Support Manager, Project Management, ITIL, Service Management, Project Manager, may also be considered for this role...... click apply for full job details
A temporary, full-time 1st Line Support Desk position in Carlisle Your new company A large public sector organisation. Your new role Working within the Support Services team you will be responsible for providing 1st line support to your colleagues and service users. Your responsibilities will include handling incoming telephone and email enquiries regarding 1st line IT issues, logging issues and forwarding to 2nd line support where necessary, providing password resets and supporting with login issues. This role is ideally full-time, however, a 4 day working week would be considered for the right candidate. What you'll need to succeed You will have at least 1 years recent experience within an office based customer service role, ideally providing 1st line IT support. You will have confident communication skills and exceptional customer services ability with a professional telephone manner. You will ideally have an efficient and methodical approach to your workload, able to keep calm under pressure. You will have strong IT understanding, able to explain through IT resolutions. What you'll get in return A competitive hourly rate is on offer and this role is expected to last for approximately 2 months with an urgent start required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Apr 08, 2020
Seasonal
A temporary, full-time 1st Line Support Desk position in Carlisle Your new company A large public sector organisation. Your new role Working within the Support Services team you will be responsible for providing 1st line support to your colleagues and service users. Your responsibilities will include handling incoming telephone and email enquiries regarding 1st line IT issues, logging issues and forwarding to 2nd line support where necessary, providing password resets and supporting with login issues. This role is ideally full-time, however, a 4 day working week would be considered for the right candidate. What you'll need to succeed You will have at least 1 years recent experience within an office based customer service role, ideally providing 1st line IT support. You will have confident communication skills and exceptional customer services ability with a professional telephone manner. You will ideally have an efficient and methodical approach to your workload, able to keep calm under pressure. You will have strong IT understanding, able to explain through IT resolutions. What you'll get in return A competitive hourly rate is on offer and this role is expected to last for approximately 2 months with an urgent start required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
Apr 08, 2020
Full time
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
Apr 08, 2020
Full time
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
Apr 08, 2020
Full time
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
Apr 08, 2020
Full time
An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn...... click apply for full job details
Location: Havant, UK Duration: contract Title: Servicedesk Analyst Mandatory Skills: IT Support Experience Any ticketing system experience is MUST (like SNOW or Remedy or any other) Desktop imaging experience Email and Phone Support Understanding of SLA Excellent communication skills Desired : Remote desktop support Windows10 Experience ..... click apply for full job details
Apr 08, 2020
Contractor
Location: Havant, UK Duration: contract Title: Servicedesk Analyst Mandatory Skills: IT Support Experience Any ticketing system experience is MUST (like SNOW or Remedy or any other) Desktop imaging experience Email and Phone Support Understanding of SLA Excellent communication skills Desired : Remote desktop support Windows10 Experience ..... click apply for full job details
FRENCH SELECTION UK French Speaking IT Software Consultant IT support, Software implementation support, IT project, system implementation, Software, IT Consultant, Trainer, Support Engineer, Technical Customer service, ERP, CRM, SAAS, Fluent in French, Fluent in English Salary: £30,000 - £45,000 pa depending on experiences + Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355F VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355F Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions. Main Duties: - To train and support customers on the company's software product in the UK, France and Benelux. The Role: - To deliver visits, internet-based training & consultancy to customers in the UK, France and Benelux. - To work on dedicated IT software implementation projects - To provide installation and/or consultancy expertise. - To ensure business operations are run smoothly & within budget. - To guarantee that reported problems are dealt with appropriately and timely manner. - To provide both System development and 2nd level Support. - Responsible for identifying improvements and implementing them in the support process. The Candidate: - Fluent in English and French close to mother tongue standard - Previous experiences with IT software / Business Solutions / Cloud technology. - Ideally experience in implementing/supporting business software solutions (SAAS) - Proven track record of implementing ERP or financial software packages would be advantage. - Knowledge of business processes, such as purchasing, stock management, sales. - Available to travel abroad for training purposes (France and Benelux) - Willing to work from home when required. - Knowledge of SQL would it be advantage. - Ability to work on own initiative. - Problem solving skilled. - Team player. Salary: £30,000 - £45,000 pa depending on experiences + Excellent Benefits (22-25 days holidays, free private healthcare, life insurance) French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Apr 08, 2020
Full time
FRENCH SELECTION UK French Speaking IT Software Consultant IT support, Software implementation support, IT project, system implementation, Software, IT Consultant, Trainer, Support Engineer, Technical Customer service, ERP, CRM, SAAS, Fluent in French, Fluent in English Salary: £30,000 - £45,000 pa depending on experiences + Excellent Benefits Location: Maidenhead, Berkshire Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4. Ref: 355F VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: 355F Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company providing business software solutions. Main Duties: - To train and support customers on the company's software product in the UK, France and Benelux. The Role: - To deliver visits, internet-based training & consultancy to customers in the UK, France and Benelux. - To work on dedicated IT software implementation projects - To provide installation and/or consultancy expertise. - To ensure business operations are run smoothly & within budget. - To guarantee that reported problems are dealt with appropriately and timely manner. - To provide both System development and 2nd level Support. - Responsible for identifying improvements and implementing them in the support process. The Candidate: - Fluent in English and French close to mother tongue standard - Previous experiences with IT software / Business Solutions / Cloud technology. - Ideally experience in implementing/supporting business software solutions (SAAS) - Proven track record of implementing ERP or financial software packages would be advantage. - Knowledge of business processes, such as purchasing, stock management, sales. - Available to travel abroad for training purposes (France and Benelux) - Willing to work from home when required. - Knowledge of SQL would it be advantage. - Ability to work on own initiative. - Problem solving skilled. - Team player. Salary: £30,000 - £45,000 pa depending on experiences + Excellent Benefits (22-25 days holidays, free private healthcare, life insurance) French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom...... click apply for full job details
Employer description: Founded in May 2002, Blaze Networks Limited has flourished to become a market-leading provider of secure network systems. Our solutions suit all industries, particularly multi-site retailers, hospitality and leisure businesses. Network Security : Blaze Networks are a Managed Security Services Provider (MSSP) whose approach to networking delivers unmatched reliability, scalability and manageability. We offer customers Private and Secure SD-WAN networks, built around our own Core network. Overview: Blaze Networks are opening a new role within the IT Support team. The Role is to provide first line IT Technical Services to external clients remotely and onsite consisting of technical support, systems installation, monitoring and maintenance. You will be assisting customers with incidents and service requests, ensuring all requests are logged through the in-house system. The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards software troubleshooting, network engineering and consultancy. Main Duties: To accurately accept and log all service requests and incidents through a variety of support channels (email, telephone, online, etc.). Support the project delivery team with equipment configurations, onsite installations and troubleshooting. There will occasionally be a requirement to stay away from home for several days. To diligently follow all work instructions and processes. Monitor work tickets to ensure they are acted upon. Monitor the status of client's systems and of clients hosted back up and anti-virus. To continually improve First Contact Resolution rates by referencing and making use of all available tools and knowledge documents. To prioritise all calls based on operational SLAs. To provide quality of ticket output according to the standards set. To provide users with accurate, up to date and reliable information on all status queries and update requests. To propose cases to improve the knowledge and process documentation. To ensure high customer satisfaction levels through the effective application of soft and technical skills. Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the Service Level agreements. Lead or participate in team projects that enhance the quality or efficiency of support. Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreement. In addition to the duties and responsibilities listed, required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them. Desired skills and personal qualities: Knowledge of end user computing, such as Microsoft Windows and Apple Mac operating systems including printers. Enthusiasm for IT and to learn new skills An understanding of network switching, routing and wireless equipment. Basic Computer Literacy - Microsoft Office, Outlook, Excel, Word, reporting skills, administrative skills Great verbal and written communication skills Must be confidant on the phone as the candidate will be talking directly to customers. Self-motivated and drive to complete tasks to the required time scales and quality standards with minimum supervision. Be able to complete routine and non-routine tasks. Be able to plan and organize both familiar and new tasks. Logical, pro-active and analytical approach to their work. Attention to detail. Able to work under pressure and prioritise own workload for maximum efficiency. Able to work flexible within a changing environment. A commitment to further training and a willingness to participate in relevant continuing professional development. Show an awareness of others' roles, responsibilities and requirements in carrying out your work. Passionate about customer satisfaction, with the ability to understand the importance of meeting targets and understand the importance of maintaining good customer relations. Desired qualifications: 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths) Benefits: Company Bonus Scheme All overtime paid at time and a half Employee Assistance Programme Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
Apr 08, 2020
Full time
Employer description: Founded in May 2002, Blaze Networks Limited has flourished to become a market-leading provider of secure network systems. Our solutions suit all industries, particularly multi-site retailers, hospitality and leisure businesses. Network Security : Blaze Networks are a Managed Security Services Provider (MSSP) whose approach to networking delivers unmatched reliability, scalability and manageability. We offer customers Private and Secure SD-WAN networks, built around our own Core network. Overview: Blaze Networks are opening a new role within the IT Support team. The Role is to provide first line IT Technical Services to external clients remotely and onsite consisting of technical support, systems installation, monitoring and maintenance. You will be assisting customers with incidents and service requests, ensuring all requests are logged through the in-house system. The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards software troubleshooting, network engineering and consultancy. Main Duties: To accurately accept and log all service requests and incidents through a variety of support channels (email, telephone, online, etc.). Support the project delivery team with equipment configurations, onsite installations and troubleshooting. There will occasionally be a requirement to stay away from home for several days. To diligently follow all work instructions and processes. Monitor work tickets to ensure they are acted upon. Monitor the status of client's systems and of clients hosted back up and anti-virus. To continually improve First Contact Resolution rates by referencing and making use of all available tools and knowledge documents. To prioritise all calls based on operational SLAs. To provide quality of ticket output according to the standards set. To provide users with accurate, up to date and reliable information on all status queries and update requests. To propose cases to improve the knowledge and process documentation. To ensure high customer satisfaction levels through the effective application of soft and technical skills. Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the Service Level agreements. Lead or participate in team projects that enhance the quality or efficiency of support. Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreement. In addition to the duties and responsibilities listed, required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them. Desired skills and personal qualities: Knowledge of end user computing, such as Microsoft Windows and Apple Mac operating systems including printers. Enthusiasm for IT and to learn new skills An understanding of network switching, routing and wireless equipment. Basic Computer Literacy - Microsoft Office, Outlook, Excel, Word, reporting skills, administrative skills Great verbal and written communication skills Must be confidant on the phone as the candidate will be talking directly to customers. Self-motivated and drive to complete tasks to the required time scales and quality standards with minimum supervision. Be able to complete routine and non-routine tasks. Be able to plan and organize both familiar and new tasks. Logical, pro-active and analytical approach to their work. Attention to detail. Able to work under pressure and prioritise own workload for maximum efficiency. Able to work flexible within a changing environment. A commitment to further training and a willingness to participate in relevant continuing professional development. Show an awareness of others' roles, responsibilities and requirements in carrying out your work. Passionate about customer satisfaction, with the ability to understand the importance of meeting targets and understand the importance of maintaining good customer relations. Desired qualifications: 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths) Benefits: Company Bonus Scheme All overtime paid at time and a half Employee Assistance Programme Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
End User IT Support Engineer - Guildford - Windows 7/10, Office 365, Active Directory, Hardware/Software Fault diagnostics, Infrastructure, and Desktop Support Up to £29,000 + Benefits Established and well know company are seeking an End User IT Support Engineer for their IT Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in the development and implementation of team, departmental and business wide service improvements, plus the input of planning and technical remediation initiatives. Including a mix of BAU and Project work, your key tasks will root cause analysis, troubleshooting and resolving end user queries across all end user devices as well as and Maintenance activities for the team and on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows and MS Technologies, Exposure to MS Office 365, Active Directory, Exchange Desktop Support and End user Services Y our key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems platforms possible even servers. Maintaining monitoring tools and systems Knowledge and experience across maintenance tool sets. Ability to competently act as the technical point contact of escalation for incidents The ability to Investigate potential future technologies and solutions that may benefit the IT and hosting, storage or operating system estate Exposure to anti-virus solutions.Symantec, McAfee AD, Group Policy For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path...... click apply for full job details
Apr 08, 2020
Full time
End User IT Support Engineer - Guildford - Windows 7/10, Office 365, Active Directory, Hardware/Software Fault diagnostics, Infrastructure, and Desktop Support Up to £29,000 + Benefits Established and well know company are seeking an End User IT Support Engineer for their IT Services team Working as a key player alongside a broader team you will support the Infrastructure Services Team in the development and implementation of team, departmental and business wide service improvements, plus the input of planning and technical remediation initiatives. Including a mix of BAU and Project work, your key tasks will root cause analysis, troubleshooting and resolving end user queries across all end user devices as well as and Maintenance activities for the team and on-going Root Cause Analysis. Your Key technical expertise will include Exposure to Windows and MS Technologies, Exposure to MS Office 365, Active Directory, Exchange Desktop Support and End user Services Y our key requirements will include: Experience in the BAU, Shared Services or Commercial IT Services operation Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs Exposure to monitoring and maintenance of internal IT systems platforms possible even servers. Maintaining monitoring tools and systems Knowledge and experience across maintenance tool sets. Ability to competently act as the technical point contact of escalation for incidents The ability to Investigate potential future technologies and solutions that may benefit the IT and hosting, storage or operating system estate Exposure to anti-virus solutions.Symantec, McAfee AD, Group Policy For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path...... click apply for full job details
Senior Microsoft UC Engineer - Field Based - Microsoft Unified Communication - Lync 2010 - Skype for Business Our client are a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services, holding a Gold Partnership status with both Cisco & Microsoft. They are seeking an experienced Microsoft UC Engineer in a field based role covering UK customers. The Role: The Technical Consultant role is a field-based role that is responsible for providing the technical skills to cover the full life cycle of a Microsoft UC solution, through pre-sales, design, scope, installation and support for their customers Responsibilities: - On a day to day basis you will be focused on designing, implementing and supporting voice solutions for our client's customers. - Analyse and evaluate end users requirements to select the correct solution and features to provide customer solutions. - Design, installation and configuration of Microsoft UC solutions - Provide technical expertise to resellers around the Microsoft UC product range including OCS, Lync, and Skype for Business and O365 Skype Online and Teams solutions - Design of projects focussed around the Microsoft Unified Communications portfolio - Installation and/or configuration of Microsoft UC environments including Enterprise Voice features and functionality Knowledge and Experience required: - Ideally you will have 5+ years' experience with Microsoft solutions focusing on the Unified Communications product suite - Extensive knowledge and experience of engineering a Microsoft Lync / Skype for Business UC technology service, both server and end point - Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user facing - Experience deploying and troubleshooting Microsoft Lync/Skype for Business and Teams solutions. - Experience of Cloud PBX, Cloud Connector or Direct Routing - Sonus/Ribbon SBC/SBA devices, Audiocodes SBC/SBA devices. Skype for Business contact Centre Applications, Lync/Skype for Business/ Teams handsets and Video conferencing devices. For more information on this opportunity please contact me on or email InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process...... click apply for full job details
Apr 08, 2020
Full time
Senior Microsoft UC Engineer - Field Based - Microsoft Unified Communication - Lync 2010 - Skype for Business Our client are a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services, holding a Gold Partnership status with both Cisco & Microsoft. They are seeking an experienced Microsoft UC Engineer in a field based role covering UK customers. The Role: The Technical Consultant role is a field-based role that is responsible for providing the technical skills to cover the full life cycle of a Microsoft UC solution, through pre-sales, design, scope, installation and support for their customers Responsibilities: - On a day to day basis you will be focused on designing, implementing and supporting voice solutions for our client's customers. - Analyse and evaluate end users requirements to select the correct solution and features to provide customer solutions. - Design, installation and configuration of Microsoft UC solutions - Provide technical expertise to resellers around the Microsoft UC product range including OCS, Lync, and Skype for Business and O365 Skype Online and Teams solutions - Design of projects focussed around the Microsoft Unified Communications portfolio - Installation and/or configuration of Microsoft UC environments including Enterprise Voice features and functionality Knowledge and Experience required: - Ideally you will have 5+ years' experience with Microsoft solutions focusing on the Unified Communications product suite - Extensive knowledge and experience of engineering a Microsoft Lync / Skype for Business UC technology service, both server and end point - Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user facing - Experience deploying and troubleshooting Microsoft Lync/Skype for Business and Teams solutions. - Experience of Cloud PBX, Cloud Connector or Direct Routing - Sonus/Ribbon SBC/SBA devices, Audiocodes SBC/SBA devices. Skype for Business contact Centre Applications, Lync/Skype for Business/ Teams handsets and Video conferencing devices. For more information on this opportunity please contact me on or email InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process...... click apply for full job details
Durham Federation is made up of two school sites in Sacriston and Ushaw Moor. The federation is currently looking to expand their team of IT experts through the addition of a Baltic apprentice who will support in a range of areas across the school. This is a fantastic opportunity for someone looking to start a career within IT and will offer them experience being part of a helpdesk support function. The right candidate will be confident, mature and passionate about starting a career in IT support. Find out more about information about Durham Federation here: / Roles & Responsibilities: Typical roles and responsibilities include (but are not limited to): First Line technical support Hardware and Software installation and configuration Maintaining the website Fixing printer issues Supporting all users across the schools Supporting and maintaining the network Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Durham Federation. Desired Qualities, Skills & Knowledge: Confident personality Mature Attitude Professional Mindset Passionate about IT Eager to learn Grade 3 GCSE or Functional Skills Level 2 English Grade 4 GCSE or Functional Skills Level 2 Maths Salary, Hours & Benefits: £8775 per annum 8am to 4pm (30 Minutes for lunch) 3:30 Finish on a friday 26 holidays + Bank Holidays There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further. About Baltic Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided! Baltic Apprenticeships - Information, advice and guidance Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document: click apply for full job details
Apr 08, 2020
Full time
Durham Federation is made up of two school sites in Sacriston and Ushaw Moor. The federation is currently looking to expand their team of IT experts through the addition of a Baltic apprentice who will support in a range of areas across the school. This is a fantastic opportunity for someone looking to start a career within IT and will offer them experience being part of a helpdesk support function. The right candidate will be confident, mature and passionate about starting a career in IT support. Find out more about information about Durham Federation here: / Roles & Responsibilities: Typical roles and responsibilities include (but are not limited to): First Line technical support Hardware and Software installation and configuration Maintaining the website Fixing printer issues Supporting all users across the schools Supporting and maintaining the network Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Durham Federation. Desired Qualities, Skills & Knowledge: Confident personality Mature Attitude Professional Mindset Passionate about IT Eager to learn Grade 3 GCSE or Functional Skills Level 2 English Grade 4 GCSE or Functional Skills Level 2 Maths Salary, Hours & Benefits: £8775 per annum 8am to 4pm (30 Minutes for lunch) 3:30 Finish on a friday 26 holidays + Bank Holidays There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further. About Baltic Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided! Baltic Apprenticeships - Information, advice and guidance Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document: click apply for full job details
EUS / EUC - End User Compute Support Analyst - Cardiff Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk, SCCM, Microsoft MDT, End Point, HP, Lenovo, Apple, iPhones, Wi-Fi, Bit locker, Remedy Up to £30,000 + Exceptional Benefits Our Clients business has a strong cultural identity and the values it lives by help their clients, people and communities thrive. Together they are: Collaborative, Creative, Professional, Inclusive and Open. It works on behalf of Global organisations with presence in over 36 countries and 5000 staff. They pride themselves on supporting many of the Fortune 100,120 and 250 companies. Your role as the EUS/EUC Enf User Compute Support Analyst will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT. You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions. Assists in the resolution of Incidents and Requests and be the front line for all IT user related queries in a face to face capacity, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Skills and experience: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) End point Enterprise encryption systems - device enrolment, device encryption/decryption and device/user (Microsoft MBAM, BeCrypt Enterprise, PGP, Bit locker) A strong understanding of core application technologies, for example, email, document management, time recording. Service management tool experience - Accessing, updating, closing calls (Remedy) Telephony end point support (Mitel)- Handset configuration, extension allocation A good understanding of Group Policy operation PC device builds and post build configuration IOS/IPAD device builds and post build configuration Break/fix work from the incident/request queues Maintenance of endpoint devices in relation to Windows updates, anti-virus software and encryption software Device administration in SCCM Device administration in MDM Device administration in Active Directory User administration in Microsoft Office 365 User administration in Mitel Production of Knowledge Articles to assist 1st and 2nd line resolution of issues Amendment of Knowledge Articles to assist 1st and 2nd line resolution of issues What you will get in return Exceptional Career Progression within highly profitable prestige organisation Enviable Salary & annual review Exceptional Benefits - 27 days holiday, 5% Pension, Bonus, Dental, Health, Life Assurance, Child Care Vouchers, Income Protection On-going training and development This is a great opportunity for someone looking to step sideways or up into a highly prestigious environment. For more information or immediate consideration apply now!!..... click apply for full job details
Apr 08, 2020
Full time
EUS / EUC - End User Compute Support Analyst - Cardiff Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk, SCCM, Microsoft MDT, End Point, HP, Lenovo, Apple, iPhones, Wi-Fi, Bit locker, Remedy Up to £30,000 + Exceptional Benefits Our Clients business has a strong cultural identity and the values it lives by help their clients, people and communities thrive. Together they are: Collaborative, Creative, Professional, Inclusive and Open. It works on behalf of Global organisations with presence in over 36 countries and 5000 staff. They pride themselves on supporting many of the Fortune 100,120 and 250 companies. Your role as the EUS/EUC Enf User Compute Support Analyst will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT. You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions. Assists in the resolution of Incidents and Requests and be the front line for all IT user related queries in a face to face capacity, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Skills and experience: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) End point Enterprise encryption systems - device enrolment, device encryption/decryption and device/user (Microsoft MBAM, BeCrypt Enterprise, PGP, Bit locker) A strong understanding of core application technologies, for example, email, document management, time recording. Service management tool experience - Accessing, updating, closing calls (Remedy) Telephony end point support (Mitel)- Handset configuration, extension allocation A good understanding of Group Policy operation PC device builds and post build configuration IOS/IPAD device builds and post build configuration Break/fix work from the incident/request queues Maintenance of endpoint devices in relation to Windows updates, anti-virus software and encryption software Device administration in SCCM Device administration in MDM Device administration in Active Directory User administration in Microsoft Office 365 User administration in Mitel Production of Knowledge Articles to assist 1st and 2nd line resolution of issues Amendment of Knowledge Articles to assist 1st and 2nd line resolution of issues What you will get in return Exceptional Career Progression within highly profitable prestige organisation Enviable Salary & annual review Exceptional Benefits - 27 days holiday, 5% Pension, Bonus, Dental, Health, Life Assurance, Child Care Vouchers, Income Protection On-going training and development This is a great opportunity for someone looking to step sideways or up into a highly prestigious environment. For more information or immediate consideration apply now!!..... click apply for full job details
IT Systems Engineer - Newport £Competitive Salary + Bonus + 33 Days Holiday + Pension The Company The company are an industry leading high value manufacturing company with an excellent reputation for training and development and a low turnover of staff due to staff satisfaction and career progression opportunities. Primary Purpose of Role: Offer third and fourth line IT support and technical assistance for systems supporting a global user-base. Key Responsibilities: Prioritise production / business critical issues and remediate Complete assigned tasks and normal duties with limited direct supervision Plan, design, deploy, upgrade knowledge Develop, publish and adhere to standards, policies, and procedures Maintain network based applications / services Install, configure and support Microsoft operating systems and environments Monitor and support network services for Active Directory. New server purchases, set up, configuration and installation. On-going maintenance, system checks, security set up and support for existing systems. Monitor and ensure success of backup processes. Actively involved in problem resolution, testing, workarounds. Provide remote and on-site technical support. Provide emergency on-call support as needed. Travel to both domestic and international locations. Perform accurate and timely updates of tickets in the Service Desk. Monitor, maintain and complete Service Desk tickets. Troubleshoot and diagnose general IT problems. Image, configure and issue new PCs. Work closely with IT equipment suppliers. Key Behavioural Competencies: Good customer service skills. Ability to communicate effectively. Focussed on delivering a successful outcome. Flexibility towards core working hours to ensure support to global users. Willingness to travel overseas. Qualifications & Experience: Passionate about IT and technology. Degree level in an IT related subject is preferable. Any IT domain specific qualifications are beneficial. O365 Microsoft servers VMWare SCCM Active Directory Project Management SAN/NAS storage systems SQL Knowledge Knowledge and configuration of networking equipment (switches, routers and firewalls). Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us...... click apply for full job details
Apr 08, 2020
Full time
IT Systems Engineer - Newport £Competitive Salary + Bonus + 33 Days Holiday + Pension The Company The company are an industry leading high value manufacturing company with an excellent reputation for training and development and a low turnover of staff due to staff satisfaction and career progression opportunities. Primary Purpose of Role: Offer third and fourth line IT support and technical assistance for systems supporting a global user-base. Key Responsibilities: Prioritise production / business critical issues and remediate Complete assigned tasks and normal duties with limited direct supervision Plan, design, deploy, upgrade knowledge Develop, publish and adhere to standards, policies, and procedures Maintain network based applications / services Install, configure and support Microsoft operating systems and environments Monitor and support network services for Active Directory. New server purchases, set up, configuration and installation. On-going maintenance, system checks, security set up and support for existing systems. Monitor and ensure success of backup processes. Actively involved in problem resolution, testing, workarounds. Provide remote and on-site technical support. Provide emergency on-call support as needed. Travel to both domestic and international locations. Perform accurate and timely updates of tickets in the Service Desk. Monitor, maintain and complete Service Desk tickets. Troubleshoot and diagnose general IT problems. Image, configure and issue new PCs. Work closely with IT equipment suppliers. Key Behavioural Competencies: Good customer service skills. Ability to communicate effectively. Focussed on delivering a successful outcome. Flexibility towards core working hours to ensure support to global users. Willingness to travel overseas. Qualifications & Experience: Passionate about IT and technology. Degree level in an IT related subject is preferable. Any IT domain specific qualifications are beneficial. O365 Microsoft servers VMWare SCCM Active Directory Project Management SAN/NAS storage systems SQL Knowledge Knowledge and configuration of networking equipment (switches, routers and firewalls). Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us...... click apply for full job details
An IT Support Analyst with experience in Systems Administration and SQL Server is required by our international client based in Redditch, West Midlands. A salary of up to £26k basic is available. To become the IT Support Analyst, our client requires substantial support experience covering MS Windows and MS Office as well as application support, databases and PC support. Knowledge of SQL and SQL scripting is essential, and you will be asked to take a SQL test as part of the interview process. For this role, we are looking for someone to provide Systems Administration, SQL reports as well as setup and configuration of systems and software Microsoft OS and hardware/peripherals fault resolution and troubleshooting. Our Client Our client is a long-established International Logistics company with a core IT team looking to expand. They are recognised for the standard of their Management Systems and know how to look after their employees. Required skills: - Applications Support experience - Understanding of networks, VPN connections - Microsoft server and desktop application support - Strong fault diagnosis and communication skills - Good knowledge of SQL. - Preferably able to write basic TSQL and/or learn how. Who would suit this role? This is an excellent role for an IT Support Analyst keen to join a well-established and rewarding employer based in Redditch, Worcestershire. Salary: Basic salary to £26k basic plus benefits. Location: Redditch, Worcestershire Commute from: Worcester / Coventry / Warwick / Birmingham / Bromsgrove / Stratford-upon-Avon To Apply: Please send your CV through to Peter Strutt of CV Screen in strict confidence. Summary: - IT Support Analyst vacancy in Redditch, Worcestershire - Microsoft Operating Systems support experience required - Good understanding of SQL. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website...... click apply for full job details
Apr 08, 2020
Full time
An IT Support Analyst with experience in Systems Administration and SQL Server is required by our international client based in Redditch, West Midlands. A salary of up to £26k basic is available. To become the IT Support Analyst, our client requires substantial support experience covering MS Windows and MS Office as well as application support, databases and PC support. Knowledge of SQL and SQL scripting is essential, and you will be asked to take a SQL test as part of the interview process. For this role, we are looking for someone to provide Systems Administration, SQL reports as well as setup and configuration of systems and software Microsoft OS and hardware/peripherals fault resolution and troubleshooting. Our Client Our client is a long-established International Logistics company with a core IT team looking to expand. They are recognised for the standard of their Management Systems and know how to look after their employees. Required skills: - Applications Support experience - Understanding of networks, VPN connections - Microsoft server and desktop application support - Strong fault diagnosis and communication skills - Good knowledge of SQL. - Preferably able to write basic TSQL and/or learn how. Who would suit this role? This is an excellent role for an IT Support Analyst keen to join a well-established and rewarding employer based in Redditch, Worcestershire. Salary: Basic salary to £26k basic plus benefits. Location: Redditch, Worcestershire Commute from: Worcester / Coventry / Warwick / Birmingham / Bromsgrove / Stratford-upon-Avon To Apply: Please send your CV through to Peter Strutt of CV Screen in strict confidence. Summary: - IT Support Analyst vacancy in Redditch, Worcestershire - Microsoft Operating Systems support experience required - Good understanding of SQL. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website...... click apply for full job details
This is the perfect opportunity to expand your knowledge of IT and develop your skill set! Work with a well-known UK wide company! IT Support - Service Desk Monday to Friday 35 hours 09.00 - 17.00 £18,000 - £20,000 Based at Irthlingborough NN9 5QQ First line support /service desk role based in Irthlingborough with a well- known UK wide Palletised freight road transport business. The organisation is looking for a motivated individual to join their fast-paced environment. The successful individual will get the opportunity to take on challenging tasks whilst developing and growing their IT knowledge and skills. The Role You'll be responsible for logging support calls to the ICT department on to the Business help desk ticketing system. Where appropriate you will be expected to troubleshoot the issue and were necessary escalate incidents to the appropriate team member(s). You'll work closely as part of the ICT Support Team to deliver an efficient and effective service. Responsibilities / Skills required: Provide responsive first Line help-desk support via telephone and remote access software. Walk customers (internal\external) through the problem-solving process in a non-technical manner. Basic understanding of core networking and IT hardware diagnosis\troubleshooting. Good fault finding and diagnostics skills. Excellent customer service skills. Hands-on experience working with Microsoft Technologies such as Windows10, Office, Office 365. Remote diagnostics of desktop/mobile applications for Windows and Android. Ability to explain technical instruction in a non-technical way. Strong verbal and written communication skills and a polite telephone manner. You should be organised, disciplined and punctual You should have the desire and drive to learn new tasks along with a desire to grow within the business Previous experience in a similar IT Support role would be beneficial however is not mandatory. This opportunity is ideal for someone looking to pursue a career in IT and wants to develop their skills in a respected company that offers excellent support and growth opportunities. How to apply for the IT Support job If you have the skills and experience required for this IT Support job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have...... click apply for full job details
Apr 08, 2020
Full time
This is the perfect opportunity to expand your knowledge of IT and develop your skill set! Work with a well-known UK wide company! IT Support - Service Desk Monday to Friday 35 hours 09.00 - 17.00 £18,000 - £20,000 Based at Irthlingborough NN9 5QQ First line support /service desk role based in Irthlingborough with a well- known UK wide Palletised freight road transport business. The organisation is looking for a motivated individual to join their fast-paced environment. The successful individual will get the opportunity to take on challenging tasks whilst developing and growing their IT knowledge and skills. The Role You'll be responsible for logging support calls to the ICT department on to the Business help desk ticketing system. Where appropriate you will be expected to troubleshoot the issue and were necessary escalate incidents to the appropriate team member(s). You'll work closely as part of the ICT Support Team to deliver an efficient and effective service. Responsibilities / Skills required: Provide responsive first Line help-desk support via telephone and remote access software. Walk customers (internal\external) through the problem-solving process in a non-technical manner. Basic understanding of core networking and IT hardware diagnosis\troubleshooting. Good fault finding and diagnostics skills. Excellent customer service skills. Hands-on experience working with Microsoft Technologies such as Windows10, Office, Office 365. Remote diagnostics of desktop/mobile applications for Windows and Android. Ability to explain technical instruction in a non-technical way. Strong verbal and written communication skills and a polite telephone manner. You should be organised, disciplined and punctual You should have the desire and drive to learn new tasks along with a desire to grow within the business Previous experience in a similar IT Support role would be beneficial however is not mandatory. This opportunity is ideal for someone looking to pursue a career in IT and wants to develop their skills in a respected company that offers excellent support and growth opportunities. How to apply for the IT Support job If you have the skills and experience required for this IT Support job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have...... click apply for full job details
IT Support Engineer (3rd / 4th Line) £32,000 - £40,000 + bonus + 33 days holiday + on call bonus + pension Newport, South Wales Are you looking for a senior support role in a global business with a small close knit support team? You will be working with the latest technology with lots of projects in the pipeline! This is an excellent opportunity to join a great employer in the area and be one of the go to IT engineers in the business. You will be working with the most up to date cloud technology, O365, Servers, Network, VMWare, SCCM, AD, SQL, alongside leading IT projects. The company are a global manufacturer of high tech engineering machinery and have created an excellent working environment with a really high staff retention rate. This job has been created due to growth in the business and continued investment in IT. This would suit someone with strong network and server experience looking to take the lead in major projects including: DC decommissioning, new firewall, Windows 10 upgrade, Integration with new company. With a company that are always investing. The Role: - Provide high level support on escalated issues, the go to IT Engineer - Take the lead in IT projects, installation and configuration on networks - Continue learning to ensure up to date IT knowledge - Infrastructure includes: O365, MS Servers, VMWare, SCCM, AD, SAN...... click apply for full job details
Apr 08, 2020
Full time
IT Support Engineer (3rd / 4th Line) £32,000 - £40,000 + bonus + 33 days holiday + on call bonus + pension Newport, South Wales Are you looking for a senior support role in a global business with a small close knit support team? You will be working with the latest technology with lots of projects in the pipeline! This is an excellent opportunity to join a great employer in the area and be one of the go to IT engineers in the business. You will be working with the most up to date cloud technology, O365, Servers, Network, VMWare, SCCM, AD, SQL, alongside leading IT projects. The company are a global manufacturer of high tech engineering machinery and have created an excellent working environment with a really high staff retention rate. This job has been created due to growth in the business and continued investment in IT. This would suit someone with strong network and server experience looking to take the lead in major projects including: DC decommissioning, new firewall, Windows 10 upgrade, Integration with new company. With a company that are always investing. The Role: - Provide high level support on escalated issues, the go to IT Engineer - Take the lead in IT projects, installation and configuration on networks - Continue learning to ensure up to date IT knowledge - Infrastructure includes: O365, MS Servers, VMWare, SCCM, AD, SAN...... click apply for full job details
Do you have proven experience of providing regional IT support? Our Information Technology function provides innovative IT solutions across the Pennon Group which incorporates South West Water, Bournemouth Water and Viridor - delivering a first-class service for our internal & external customers and keeping our services running 24/7. As one of the largest and most innovative IT teams in the South West, you will work alongside Developers, Security Analysts, Solution Architects and many more experts in their field. We have teams in IT Operations, Programme Delivery, Information Security, and Service Delivery ensuring we can meet the wide-ranging needs of the business, both now and in the future. We are in an exciting time of expanding our team and working with the very latest technology, so it is a great time to join us! We are looking for two Deskside Regional Support Analysts to join our Deskside team. We are recruiting for one 9-month fixed term contract, and one vacancy is available on a 6-month fixed term contract What will you be doing? The role of Deskside Regional Support Analyst will instill a customer centric approach to deliver seamless 2nd line support for all Group IT Services across the Pennon businesses, demonstrating our corporate values and behaviours. Reporting to the Deskside Regional Support Supervisor, you will be responsible for the resolution of Incidents, Problems and the fulfillment of Service Requests in accordance with agreed Service Level Targets, demonstrating empathy and a genuine passion for delivering great service to all IT 'Customers'. This Deskside Regional Support Analyst role is primarily based in Exeter; however, you will be expected to travel to other regions to support your team when necessary. This incorporates the whole of the mainland UK. What do you need? Educated to degree level or able to demonstrate working to degree level standard ITIL foundation certificate would be beneficial Extensive and broad-based IT support working experience, delivering diverse corporate and operational IT services in a medium to large organisation Experience in installing, configuring and maintaining a wide variety of hardware and software Experience with ITSM products Be able to demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team Ability to exercise initiative, think innovatively, use problem-solving skills and make well-judged recommendations Resilient with the ability to adapt to changing situations and reorganise tasks, people and priorities Excellent written and verbal communication skills, including the ability to explain technology solutions in business terms, establish rapport and influence others without direct authority Full UK driving License and willingness to travel across our national portfolio What can South West Water do for you? In return for your hard work as our Deskside Regional Support Analyst, we can offer a competitive salary of up toa maximum of £33,743 per annum dependent on skills and experience; plus, a range of benefits, working within in a team-orientated and collaborative environment. If you have the skills and experience to join our team as our Deskside Regional Support Analyst, click apply today. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status...... click apply for full job details
Apr 08, 2020
Contractor
Do you have proven experience of providing regional IT support? Our Information Technology function provides innovative IT solutions across the Pennon Group which incorporates South West Water, Bournemouth Water and Viridor - delivering a first-class service for our internal & external customers and keeping our services running 24/7. As one of the largest and most innovative IT teams in the South West, you will work alongside Developers, Security Analysts, Solution Architects and many more experts in their field. We have teams in IT Operations, Programme Delivery, Information Security, and Service Delivery ensuring we can meet the wide-ranging needs of the business, both now and in the future. We are in an exciting time of expanding our team and working with the very latest technology, so it is a great time to join us! We are looking for two Deskside Regional Support Analysts to join our Deskside team. We are recruiting for one 9-month fixed term contract, and one vacancy is available on a 6-month fixed term contract What will you be doing? The role of Deskside Regional Support Analyst will instill a customer centric approach to deliver seamless 2nd line support for all Group IT Services across the Pennon businesses, demonstrating our corporate values and behaviours. Reporting to the Deskside Regional Support Supervisor, you will be responsible for the resolution of Incidents, Problems and the fulfillment of Service Requests in accordance with agreed Service Level Targets, demonstrating empathy and a genuine passion for delivering great service to all IT 'Customers'. This Deskside Regional Support Analyst role is primarily based in Exeter; however, you will be expected to travel to other regions to support your team when necessary. This incorporates the whole of the mainland UK. What do you need? Educated to degree level or able to demonstrate working to degree level standard ITIL foundation certificate would be beneficial Extensive and broad-based IT support working experience, delivering diverse corporate and operational IT services in a medium to large organisation Experience in installing, configuring and maintaining a wide variety of hardware and software Experience with ITSM products Be able to demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team Ability to exercise initiative, think innovatively, use problem-solving skills and make well-judged recommendations Resilient with the ability to adapt to changing situations and reorganise tasks, people and priorities Excellent written and verbal communication skills, including the ability to explain technology solutions in business terms, establish rapport and influence others without direct authority Full UK driving License and willingness to travel across our national portfolio What can South West Water do for you? In return for your hard work as our Deskside Regional Support Analyst, we can offer a competitive salary of up toa maximum of £33,743 per annum dependent on skills and experience; plus, a range of benefits, working within in a team-orientated and collaborative environment. If you have the skills and experience to join our team as our Deskside Regional Support Analyst, click apply today. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status...... click apply for full job details
IT Service Desk Technician £17,500 - £18,500 + bonus + 33 days holiday + excellent training Newport, South Wales Are you looking for an entry level IT Support role with lots of training across the latest Microsoft technology stack? This role is with an exciting manufacturing company producing state of the art machinery. You will be working for a large local employer known for providing first rate training and development opportunities as part of a global business! This manufacturing company invests in the latest technology and the small close knit IT team allows for lots of on the job training and a great career path. This would suit someone with good IT qualifications or some experience in the workplace, looking to join a big company with a family feel and lots of training...... click apply for full job details
Apr 08, 2020
Full time
IT Service Desk Technician £17,500 - £18,500 + bonus + 33 days holiday + excellent training Newport, South Wales Are you looking for an entry level IT Support role with lots of training across the latest Microsoft technology stack? This role is with an exciting manufacturing company producing state of the art machinery. You will be working for a large local employer known for providing first rate training and development opportunities as part of a global business! This manufacturing company invests in the latest technology and the small close knit IT team allows for lots of on the job training and a great career path. This would suit someone with good IT qualifications or some experience in the workplace, looking to join a big company with a family feel and lots of training...... click apply for full job details
IT Support Manager Reading An outstanding opportunity has arisen to join a growing IT Infrastructure company based in Reading. This is a fantastic opportunity for a talented Support Engineer / Support Manager, with the responsibility of providing IT support internally for the company across 3 offices in the UK. Key Tasks: ·Acting as a 'go to' for any technical queries · Strong technical knowledge as you will be required to work on various projects ·The role will still entail a hands on approach and you will be still be able to solve technical queries and raised issues. Key skills required: An engineer who is keen to progress with additional responsibility Good knowledge of TCP/IP networking The ability to install and decommission a range of hardware Including servers and racks Great communication skills (in person and via telephone) with internal colleagues Personable, with the ability to build rapport with external clients and internal colleagues Maintaining and updating accurate documentation of administrative tasks Experience of some or all of the following; Microsoft Windows Server Azure Active Directory Firewalls Citrix XenServer/vSphere/Hyper-V/KVM Salary will depend on the successful candidate but in the region of £30,000 to £40,000. Services advertised by Mabella Recruitment Ltd are those of an employment business...... click apply for full job details
Apr 08, 2020
Full time
IT Support Manager Reading An outstanding opportunity has arisen to join a growing IT Infrastructure company based in Reading. This is a fantastic opportunity for a talented Support Engineer / Support Manager, with the responsibility of providing IT support internally for the company across 3 offices in the UK. Key Tasks: ·Acting as a 'go to' for any technical queries · Strong technical knowledge as you will be required to work on various projects ·The role will still entail a hands on approach and you will be still be able to solve technical queries and raised issues. Key skills required: An engineer who is keen to progress with additional responsibility Good knowledge of TCP/IP networking The ability to install and decommission a range of hardware Including servers and racks Great communication skills (in person and via telephone) with internal colleagues Personable, with the ability to build rapport with external clients and internal colleagues Maintaining and updating accurate documentation of administrative tasks Experience of some or all of the following; Microsoft Windows Server Azure Active Directory Firewalls Citrix XenServer/vSphere/Hyper-V/KVM Salary will depend on the successful candidate but in the region of £30,000 to £40,000. Services advertised by Mabella Recruitment Ltd are those of an employment business...... click apply for full job details
IT Engineer / IT Support Are you looking for: an opportunity to work with the latest, cutting edge Cloud technologies? a chance to learn technical skills and their application for managed services? a fast-paced, dynamic, team environment? an industry experiencing huge growth and rapid innovation? Fantastic opportunity to work for a fast growing, international, hybrid Cloud Service Provider based in Reading, Berkshire, supporting their clients and infrastructure. The Role The role is based in their Data Centre in Reading, from where they support the services of an international client base. The technical team provides engineers with exposure to a large range of concepts and technologies. With annual growth of 50% it is a dynamic environment, with great opportunities for experience, development and a long-term career. Skills & Requirements The ideal candidate will be a strong communicator and logical thinker with an aptitude for problem solving. Listening and learning quickly is key to absorbing the new technologies in use. Any candidate must have knowledge in the following areas. This can come from a professional or personal setting, as long as the candidate can demonstrate it successfully: Good experience of building computer systems and hardware components Good understanding of IP networking General application troubleshooting Any real world and hands on experience with the following technologies will differentiate candidates: Linux, Apache, Load Balancing, VPN technologies, Virtualisation, Xen, XenServer, KVM, Hyper-V, SANs, High-Availability and Failover, Solaris, Windows Server 2012/2016, IIS, Active Directory, IP Routing, MySQL, MSSQL, Network Security protocols. Key skills: strong logical thinking and problem solving skills spoken and written English of the highest standard great self-motivation, with a strong work ethic What they will provide for you: Excellent opportunities to learn key technologies in a core industry Fast growing company in a rapidly expanding sector Energetic and vibrant workplace Salary depending on experience £30,000 to £40,000 plus benefits. If you'd like to work in a dynamic, fast-paced environment where you can utilise your skills, interests and experience to deliver great support to clients then we look forward to receiving your application! Services advertised by Mabella Recruitment Ltd are those of an employment business...... click apply for full job details
Apr 08, 2020
Full time
IT Engineer / IT Support Are you looking for: an opportunity to work with the latest, cutting edge Cloud technologies? a chance to learn technical skills and their application for managed services? a fast-paced, dynamic, team environment? an industry experiencing huge growth and rapid innovation? Fantastic opportunity to work for a fast growing, international, hybrid Cloud Service Provider based in Reading, Berkshire, supporting their clients and infrastructure. The Role The role is based in their Data Centre in Reading, from where they support the services of an international client base. The technical team provides engineers with exposure to a large range of concepts and technologies. With annual growth of 50% it is a dynamic environment, with great opportunities for experience, development and a long-term career. Skills & Requirements The ideal candidate will be a strong communicator and logical thinker with an aptitude for problem solving. Listening and learning quickly is key to absorbing the new technologies in use. Any candidate must have knowledge in the following areas. This can come from a professional or personal setting, as long as the candidate can demonstrate it successfully: Good experience of building computer systems and hardware components Good understanding of IP networking General application troubleshooting Any real world and hands on experience with the following technologies will differentiate candidates: Linux, Apache, Load Balancing, VPN technologies, Virtualisation, Xen, XenServer, KVM, Hyper-V, SANs, High-Availability and Failover, Solaris, Windows Server 2012/2016, IIS, Active Directory, IP Routing, MySQL, MSSQL, Network Security protocols. Key skills: strong logical thinking and problem solving skills spoken and written English of the highest standard great self-motivation, with a strong work ethic What they will provide for you: Excellent opportunities to learn key technologies in a core industry Fast growing company in a rapidly expanding sector Energetic and vibrant workplace Salary depending on experience £30,000 to £40,000 plus benefits. If you'd like to work in a dynamic, fast-paced environment where you can utilise your skills, interests and experience to deliver great support to clients then we look forward to receiving your application! Services advertised by Mabella Recruitment Ltd are those of an employment business...... click apply for full job details
This is a great opportunity for an experienced IT Field Engineer join a national, well-established Financial Advisory firm who focus on providing a high-quality financial planning and investment management service. The Opportunity: The IT Field Engineer is responsible for a wide range of 2nd and 3rd line support and development activity relating to IT and telephony, including day to day operational activity (such as support of users, infrastructure and systems) as well as technical and business change projects. The role will be required to liaise and co-operate with internal and external stakeholders to ensure support requests are fulfilled to the agreed SLA. The role holder will work in conjunction with the IT Field Manager to carry out new business activations processes and procedure from an IT perspective. They will also be required to adhere to ITIL framework within all operational activities to maintain our high-level security standards. This role demands a high level of technical aptitude and a willing attitude to learn and embrace new technologies. What's needed to be considered? Knowledge of IT infrastructures Knowledge of IT at least two of the following technologies: MS Server 2008/2012, Win 7/8/10, MS SCCM, Office 365, AD, Group Policy, DNS, DHCP, and Citrix.The Ability to Knowledge of the configuration, setup and management of network devices, including routers, switchers and Wi-Fi devices. Knowledge of IP based door access systems and/or telephony equipment such as PBX A clear understanding of the OSI model. Experience of providing 2nd line IT support. Experience of working in an operational IT environment, providing face to face support to users and also supporting core IT infrastructure. Excellent communication skills. Ability to manage a varied workload, meeting deadlines through effective time management. To be committed to IT and communications as an enabler for organisations to achieve their operational objectives and the ability to demonstrate how this can be achieved in practice. Ability to form effective working relationships and communicate technical issues to both technical and non-technical colleagues through both formal and informal media, including formal reports, A full driving license and access to a vehicle to use for business travel An interest in how the innovative application of technology can benefit the organisation. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career...... click apply for full job details
Apr 08, 2020
Full time
This is a great opportunity for an experienced IT Field Engineer join a national, well-established Financial Advisory firm who focus on providing a high-quality financial planning and investment management service. The Opportunity: The IT Field Engineer is responsible for a wide range of 2nd and 3rd line support and development activity relating to IT and telephony, including day to day operational activity (such as support of users, infrastructure and systems) as well as technical and business change projects. The role will be required to liaise and co-operate with internal and external stakeholders to ensure support requests are fulfilled to the agreed SLA. The role holder will work in conjunction with the IT Field Manager to carry out new business activations processes and procedure from an IT perspective. They will also be required to adhere to ITIL framework within all operational activities to maintain our high-level security standards. This role demands a high level of technical aptitude and a willing attitude to learn and embrace new technologies. What's needed to be considered? Knowledge of IT infrastructures Knowledge of IT at least two of the following technologies: MS Server 2008/2012, Win 7/8/10, MS SCCM, Office 365, AD, Group Policy, DNS, DHCP, and Citrix.The Ability to Knowledge of the configuration, setup and management of network devices, including routers, switchers and Wi-Fi devices. Knowledge of IP based door access systems and/or telephony equipment such as PBX A clear understanding of the OSI model. Experience of providing 2nd line IT support. Experience of working in an operational IT environment, providing face to face support to users and also supporting core IT infrastructure. Excellent communication skills. Ability to manage a varied workload, meeting deadlines through effective time management. To be committed to IT and communications as an enabler for organisations to achieve their operational objectives and the ability to demonstrate how this can be achieved in practice. Ability to form effective working relationships and communicate technical issues to both technical and non-technical colleagues through both formal and informal media, including formal reports, A full driving license and access to a vehicle to use for business travel An interest in how the innovative application of technology can benefit the organisation. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career...... click apply for full job details
Role: Test Analyst - Rail Experience Required Location: City of London Contract: 12 Month Fixed Term Contract Skills: SIT, UAT, Manual, Automation, Web and Mobile Testing Salary: £38,000 - £40,000 + Excellent Benefits It's an exciting time for an experienced Test Analyst to join a highly reputable business based in the City of London. You will be joining a commercially focussed and award-winning company with great career prospects. **Please note you must have Train / Rail industry experience to be considered for this role.** The Role: You will play a key part in an exciting array of projects including focusing on a high-quality fit for purpose retail system for customers and staff members. Other key responsibilities are listed below. Create and maintain quality test cases and scripts Execute System Integration Testing and User Acceptance Testing across multiple environment Learn and maintain knowledge of the SDLC Manage 3rd party suppliers to run and maintain automated testing Perform Production Verification Testing Support the incident management process, identifying problems and incident resolution The Ideal Candidate: ISTQB Certified Tester Foundation level is essential You will have worked in the Train / Rail Industry Experience in a structured software testing environment Experience of Systems Integration Testing SIT and User Acceptance Testing UAT Good knowledge of non-functional testing and automated testing Experience of testing web and mobile applications Good knowledge of issue and defect tracking tools Experience with cross-browser testing tools The Benefits: Competitive base salary Excellent pension Bonus 25 Days + 8 Bank holiday Free and heavily discounted train travel If you are an experienced Test Analyst looking to join a very well-established business with a great culture and work ethic, then please apply now! Please note this role is a 12-month fixed term contract, please consider this before applying Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments...... click apply for full job details
Apr 08, 2020
Full time
Role: Test Analyst - Rail Experience Required Location: City of London Contract: 12 Month Fixed Term Contract Skills: SIT, UAT, Manual, Automation, Web and Mobile Testing Salary: £38,000 - £40,000 + Excellent Benefits It's an exciting time for an experienced Test Analyst to join a highly reputable business based in the City of London. You will be joining a commercially focussed and award-winning company with great career prospects. **Please note you must have Train / Rail industry experience to be considered for this role.** The Role: You will play a key part in an exciting array of projects including focusing on a high-quality fit for purpose retail system for customers and staff members. Other key responsibilities are listed below. Create and maintain quality test cases and scripts Execute System Integration Testing and User Acceptance Testing across multiple environment Learn and maintain knowledge of the SDLC Manage 3rd party suppliers to run and maintain automated testing Perform Production Verification Testing Support the incident management process, identifying problems and incident resolution The Ideal Candidate: ISTQB Certified Tester Foundation level is essential You will have worked in the Train / Rail Industry Experience in a structured software testing environment Experience of Systems Integration Testing SIT and User Acceptance Testing UAT Good knowledge of non-functional testing and automated testing Experience of testing web and mobile applications Good knowledge of issue and defect tracking tools Experience with cross-browser testing tools The Benefits: Competitive base salary Excellent pension Bonus 25 Days + 8 Bank holiday Free and heavily discounted train travel If you are an experienced Test Analyst looking to join a very well-established business with a great culture and work ethic, then please apply now! Please note this role is a 12-month fixed term contract, please consider this before applying Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments...... click apply for full job details
Employer description: We supply Business and IT Support to a varied client base. Client's range in size from 2 users to 150 users and are spread throughout the south east London and some internationally . Overview: We are looking for an IT Technician Apprentice to be part of our support team, focusing on the needs of our wide range of client companies and their employees. Main responsibilities: Following processes and procedures within our established CRM Ticketing/ Case Management system, including prioritisation, categorisation, and escalation of cases as necessary. Working closely with our Management team to meet and achieve defined SLA and KPI's. Maintaining computer assets and providing reports to the Service Desk Manager on devices and software status. Documenting and supporting the maintenance of our shared knowledgebase. Creating and updating processes where necessary. Occasional PC Builds. Installing new equipment PC's and peripherals on client's sites. Coordinate hardware and software issues with 3rd party vendors for our clients. IT Technician requirements and other essential skills: The cases cover a wide range of issues and we require Technicians with skills covering the following areas: Desktop OS - logging in, user profiles, OS updates, network connections, WIFI, redirected folders, Permissions, MFA Office Applications - Office 365 Online, SharePoint Online, Teams etc. 3rd party desktop applications - Installation, upgrades, configuration. Server OS - Backup failures, RAID Failures, disk space issues, domain issues. Network analysis - including connections issues relating to DNS, DHCP, Network Shares, Network printing, Certificates, RDP connections. VPN connections. Databases - SQL Server backups and recovery, running scripts. Email - block lists, spam, DNS, message stores, mail client's, SMTP, IMAP, encryption, mail flow, Active Directory - group policy implementation, permission changes. Anti-Virus/ Malware - responding to alerts, remedial actions, 3rd Party - Assist with 3rd parties requiring access to systems, printer installers, software developers etc. Proven problem solving and diagnostic skills. Must be customer focused with good verbal and written communication skills. Experience in supporting Windows 7 upwards. Experience of Office 365 Experience of PC / Laptop hardware and printer support. Windows Server account administration and Active Directory. Strong case management skills. Preferred but not essential skills and experience MCP Windows, or similar operating system certification ITIL Knowledge Knowledge of MS Dynamics CRM Knowledge of RMM Software Desired qualifications: A minimum of 5 GCSE's, Grade A* - C or Grade 4 and above, including Maths and English language or equivalent. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
Apr 08, 2020
Full time
Employer description: We supply Business and IT Support to a varied client base. Client's range in size from 2 users to 150 users and are spread throughout the south east London and some internationally . Overview: We are looking for an IT Technician Apprentice to be part of our support team, focusing on the needs of our wide range of client companies and their employees. Main responsibilities: Following processes and procedures within our established CRM Ticketing/ Case Management system, including prioritisation, categorisation, and escalation of cases as necessary. Working closely with our Management team to meet and achieve defined SLA and KPI's. Maintaining computer assets and providing reports to the Service Desk Manager on devices and software status. Documenting and supporting the maintenance of our shared knowledgebase. Creating and updating processes where necessary. Occasional PC Builds. Installing new equipment PC's and peripherals on client's sites. Coordinate hardware and software issues with 3rd party vendors for our clients. IT Technician requirements and other essential skills: The cases cover a wide range of issues and we require Technicians with skills covering the following areas: Desktop OS - logging in, user profiles, OS updates, network connections, WIFI, redirected folders, Permissions, MFA Office Applications - Office 365 Online, SharePoint Online, Teams etc. 3rd party desktop applications - Installation, upgrades, configuration. Server OS - Backup failures, RAID Failures, disk space issues, domain issues. Network analysis - including connections issues relating to DNS, DHCP, Network Shares, Network printing, Certificates, RDP connections. VPN connections. Databases - SQL Server backups and recovery, running scripts. Email - block lists, spam, DNS, message stores, mail client's, SMTP, IMAP, encryption, mail flow, Active Directory - group policy implementation, permission changes. Anti-Virus/ Malware - responding to alerts, remedial actions, 3rd Party - Assist with 3rd parties requiring access to systems, printer installers, software developers etc. Proven problem solving and diagnostic skills. Must be customer focused with good verbal and written communication skills. Experience in supporting Windows 7 upwards. Experience of Office 365 Experience of PC / Laptop hardware and printer support. Windows Server account administration and Active Directory. Strong case management skills. Preferred but not essential skills and experience MCP Windows, or similar operating system certification ITIL Knowledge Knowledge of MS Dynamics CRM Knowledge of RMM Software Desired qualifications: A minimum of 5 GCSE's, Grade A* - C or Grade 4 and above, including Maths and English language or equivalent. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
We are looking for an experienced Systems Engineer to provide 2nd and 3rd line IT support for our clients' customers and their internal systems based at their headquarters in West Lothian. You should have a successful track record in delivering high volume Desktop and Infrastructure Support services. Essential skills and experience * ITIL experience * Microsoft MCP / MCSA or working towards this * Troubleshooting and resolving Network Issues * Understanding of switch, router and firewall configuration * Strong knowledge * MS Windows desktops, troubleshooting and deployment * MS Exchange * Desktop client/network server configuration and support * Excellent interpersonal skills and a helpful attitude, the ability to communicate with staff at all levels * VMware / Hyper-V * Backup Exec and or Veeam * Excellent, demonstrable experience of organising and prioritising tasks and delivering to deadlines * Proven ability to work in an unsupervised, standalone environment Desirable * ITIL foundation certification * Microsoft MCSE or actively working toward this * Strong experience of configuring and managing switches, routers and firewalls * Solid understanding and experience of troubleshooting and administering technologies such as Windows 7, Server 2008 / 2012, Active Directory, Exchange, MS Office, VPN, Firewalls, Storage, Security and Microsoft Systems Centre Technologies, * Utilising remote access tools The client offers a competitive salary and excellent benefits package including payment for on-call. Full details available on application. Please send your CV asap to apply. If this job isn't what you're looking for - get in touch and we'll help you find a role that's right for you. Is there someone you'd recommend? Make all the networking pay off by referring a friend! In return, we'll make a financial contribution to a skills training course of your choice. Get in touch for more details!..... click apply for full job details
Apr 08, 2020
Full time
We are looking for an experienced Systems Engineer to provide 2nd and 3rd line IT support for our clients' customers and their internal systems based at their headquarters in West Lothian. You should have a successful track record in delivering high volume Desktop and Infrastructure Support services. Essential skills and experience * ITIL experience * Microsoft MCP / MCSA or working towards this * Troubleshooting and resolving Network Issues * Understanding of switch, router and firewall configuration * Strong knowledge * MS Windows desktops, troubleshooting and deployment * MS Exchange * Desktop client/network server configuration and support * Excellent interpersonal skills and a helpful attitude, the ability to communicate with staff at all levels * VMware / Hyper-V * Backup Exec and or Veeam * Excellent, demonstrable experience of organising and prioritising tasks and delivering to deadlines * Proven ability to work in an unsupervised, standalone environment Desirable * ITIL foundation certification * Microsoft MCSE or actively working toward this * Strong experience of configuring and managing switches, routers and firewalls * Solid understanding and experience of troubleshooting and administering technologies such as Windows 7, Server 2008 / 2012, Active Directory, Exchange, MS Office, VPN, Firewalls, Storage, Security and Microsoft Systems Centre Technologies, * Utilising remote access tools The client offers a competitive salary and excellent benefits package including payment for on-call. Full details available on application. Please send your CV asap to apply. If this job isn't what you're looking for - get in touch and we'll help you find a role that's right for you. Is there someone you'd recommend? Make all the networking pay off by referring a friend! In return, we'll make a financial contribution to a skills training course of your choice. Get in touch for more details!..... click apply for full job details
Application Support Analyst - Hull - Up to £24k + Bonus + Benefits This well-established organisation requires a driven and self-motivated IT Support Analyst to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before. The current vacancy is for an innovative technology company who are looking for an Application Support Engineer to provide efficient technical support. You will be required to look at data, code and configure to accurately determine the root cause of the customers problem. Essential Skills: Experience providing 1st and 2nd line support Microsoft Technologies Supporting bespoke software applications Troubleshooting and escalating relevant issues Providing high levels of IT Support to customers and colleagues Logical Problem Solver SQL Server Experience Any understanding of programming is beneficial (particularly C#) The company have an excellent reputation within their sector and have experienced year on year growth. They look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are interviewing immediately so click APPLY to be considered for the role! SQL Server, Support, Database, Helpdesk, Software - Hull, Barrow-upon-Humber, Hessle, Beverly, Scunthorpe, York Please follow us on or visit our website ...... click apply for full job details
Apr 08, 2020
Full time
Application Support Analyst - Hull - Up to £24k + Bonus + Benefits This well-established organisation requires a driven and self-motivated IT Support Analyst to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before. The current vacancy is for an innovative technology company who are looking for an Application Support Engineer to provide efficient technical support. You will be required to look at data, code and configure to accurately determine the root cause of the customers problem. Essential Skills: Experience providing 1st and 2nd line support Microsoft Technologies Supporting bespoke software applications Troubleshooting and escalating relevant issues Providing high levels of IT Support to customers and colleagues Logical Problem Solver SQL Server Experience Any understanding of programming is beneficial (particularly C#) The company have an excellent reputation within their sector and have experienced year on year growth. They look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. They are interviewing immediately so click APPLY to be considered for the role! SQL Server, Support, Database, Helpdesk, Software - Hull, Barrow-upon-Humber, Hessle, Beverly, Scunthorpe, York Please follow us on or visit our website ...... click apply for full job details
Helpdesk (1st Line Support) - Up to £28,000 Your new company You will be working with an exciting professional services company within the Architecture space, boasting 9 offices and nearly 300 staff members. They are in a phase of growth, recently moving into a new Central London office to accommodate for their future business needs. Your role will be within the rapidly growing IT team, working as their Junior IT Support Analyst. There is a large opportunity to expand your technical knowledge as your manager will be technically hands on, acting as your mentor. Your new role As a Junior IT Support Analyst, you will possess exceptional customer service abilities. Your role will be the first point of contact for IT support issues, answering queries through email or phone. You are seen as a vital contributor to the IT teams continued success. Working closely with the IT Support Manager, end users will see you as a friendly, outgoing individual who is happy to assist with IT issues. This is a great opportunity for a recent graduate with an IT related degree, although it is not essential. What you'll need to succeed Prior experience in Junior IT Support role (Windows Environment) Retail Experience (Large Customer Facing) Excellent customer service skill set IT Related Degree (Advantageous) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Apr 08, 2020
Full time
Helpdesk (1st Line Support) - Up to £28,000 Your new company You will be working with an exciting professional services company within the Architecture space, boasting 9 offices and nearly 300 staff members. They are in a phase of growth, recently moving into a new Central London office to accommodate for their future business needs. Your role will be within the rapidly growing IT team, working as their Junior IT Support Analyst. There is a large opportunity to expand your technical knowledge as your manager will be technically hands on, acting as your mentor. Your new role As a Junior IT Support Analyst, you will possess exceptional customer service abilities. Your role will be the first point of contact for IT support issues, answering queries through email or phone. You are seen as a vital contributor to the IT teams continued success. Working closely with the IT Support Manager, end users will see you as a friendly, outgoing individual who is happy to assist with IT issues. This is a great opportunity for a recent graduate with an IT related degree, although it is not essential. What you'll need to succeed Prior experience in Junior IT Support role (Windows Environment) Retail Experience (Large Customer Facing) Excellent customer service skill set IT Related Degree (Advantageous) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
3rd Line IT Support Engineer with strong knowledge of 3rd line Server support is required by an innovative Managed Service Provider based in Chelmsford Essex We are offering up to £35k max for this particular role depending on skills and experience+ Smartphone + Travel Expenses + Training + Certifications. The client CV Screen is working with an IT Managed Service Provider with clients throughout London and the South East. The role This role will involve a mixture of onsite and remote support. This role offers excellent variety with lots of opportunities to train and develop your skillset. Requirements Microsoft Server Operating systems (Server 2012/2016/2019). Microsoft Desktop Operating systems (7/8/10) Microsoft Office Products (2013/2016/2019) Microsoft Office 365 Services Good working knowledge of TCP/IP Networking Good working knowledge of Firewalls and VPN's Virtualisation Technologies experience IE VMWare/Hyper-V Location - Chelmsford, Essex Salary - £35,000 depending on experience To Apply: Please send your CV to Jason Price in strict confidence. CV Screen is the Recruitment Agency managing this vacancy CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website...... click apply for full job details
Apr 08, 2020
Full time
3rd Line IT Support Engineer with strong knowledge of 3rd line Server support is required by an innovative Managed Service Provider based in Chelmsford Essex We are offering up to £35k max for this particular role depending on skills and experience+ Smartphone + Travel Expenses + Training + Certifications. The client CV Screen is working with an IT Managed Service Provider with clients throughout London and the South East. The role This role will involve a mixture of onsite and remote support. This role offers excellent variety with lots of opportunities to train and develop your skillset. Requirements Microsoft Server Operating systems (Server 2012/2016/2019). Microsoft Desktop Operating systems (7/8/10) Microsoft Office Products (2013/2016/2019) Microsoft Office 365 Services Good working knowledge of TCP/IP Networking Good working knowledge of Firewalls and VPN's Virtualisation Technologies experience IE VMWare/Hyper-V Location - Chelmsford, Essex Salary - £35,000 depending on experience To Apply: Please send your CV to Jason Price in strict confidence. CV Screen is the Recruitment Agency managing this vacancy CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website...... click apply for full job details
Are you an IT enthusiast who demonstrates excellent customer focus? Can you work to deadlines and are excited to learn on a daily basis? If yes please read on to learn more about a 3 month temporary role as an IT Helpdesk Analyst! Your main responsibility will be to support our global engineering business, working alongside experienced and supportive colleagues, you will assist with all daily IT Support activities and learn with our experienced and friendly team Daily responsibilities will include but not restricted to: Administrative changes including active directory, user account set up, and group modifications. Asset management of equipment including but not limited to mobile phones, computers and peripherals. Remote installation of software. Support and fix issues remotely relating to Multi-factor Authentication and VPN Support and configuration of our Office 365 environment General troubleshooting of IT hardware and software issues. Focus on resolution of support calls to a first time fix. Ownership of the issue from receipt until resolution regardless of the location We are looking for someone who is passionate about IT with excellent analytical skills; a self-starter, team player & someone who is ambitious with a positive attitude towards work. Based with the Team in Bath you will work Monday to Friday 9am to 5:30pm, however due to the nature of the role hours of work will need to be flexible at times...... click apply for full job details
Apr 08, 2020
Contractor
Are you an IT enthusiast who demonstrates excellent customer focus? Can you work to deadlines and are excited to learn on a daily basis? If yes please read on to learn more about a 3 month temporary role as an IT Helpdesk Analyst! Your main responsibility will be to support our global engineering business, working alongside experienced and supportive colleagues, you will assist with all daily IT Support activities and learn with our experienced and friendly team Daily responsibilities will include but not restricted to: Administrative changes including active directory, user account set up, and group modifications. Asset management of equipment including but not limited to mobile phones, computers and peripherals. Remote installation of software. Support and fix issues remotely relating to Multi-factor Authentication and VPN Support and configuration of our Office 365 environment General troubleshooting of IT hardware and software issues. Focus on resolution of support calls to a first time fix. Ownership of the issue from receipt until resolution regardless of the location We are looking for someone who is passionate about IT with excellent analytical skills; a self-starter, team player & someone who is ambitious with a positive attitude towards work. Based with the Team in Bath you will work Monday to Friday 9am to 5:30pm, however due to the nature of the role hours of work will need to be flexible at times...... click apply for full job details
Senior Systems Engineer Stoke on Trent £ p/a Are you an experienced 3rd Line Systems Engineer looking to progress in your career? We have a great opportunity for engineers with keen passion for IT- In this role you will assist in monitoring, supporting, configuring, documenting & support all IT infrastructure to support Group operations. This leading brand based in Stoke on Trent is looking to appoint key addition to an existing team of system engineers where you will provide 3rd line technical support and act as escalation point for any issues ensuring timely resolution and regular communication to customers throughout. You will be responsible for monitoring of infrastructure and documentation of systems through a process of continual improvement as well as design, implementation, testing and documentation of new processes. In this role you will directly escalate any issues & report to Operations Manager. In order to be successful in this role you will have minimum of 2 years' experience in 3rd line IT support role, good understanding of Windows Server, experience of VM Ware, installation and supporting Microsoft Exchange from 2003 up to Office 365 as well as good knowledge of active directory management including Group policy. This role will offer exposure to variety of exciting project work as well as some support over BAU tasks and will suit an engineer with expert commercial knowledge and experience of the following: Core networking services -TCP/IP, DNS, DHCP Networking skills - switching, routing, VLANs, PoE, WLAN Storage infrastructures- NAS / SAN Mobile Device Management Avaya telephony systems Active Directory and Exchange Server Administration. MS Office //O365 Understanding of hardware set-up and configuration IT related Degree or Microsoft certifications - MSCE, MCITP etc This role is part of a truly world class team, where you will always be challenged & stimulated by your colleagues. This organisation has very family orientated culture which is evident from the minute you meet them. We would like to hear from engineers with strong problem-solving capability who operated in complex technical settings. If you feel this might be the right challenge for you, please apply and we will call you back!..... click apply for full job details
Apr 08, 2020
Full time
Senior Systems Engineer Stoke on Trent £ p/a Are you an experienced 3rd Line Systems Engineer looking to progress in your career? We have a great opportunity for engineers with keen passion for IT- In this role you will assist in monitoring, supporting, configuring, documenting & support all IT infrastructure to support Group operations. This leading brand based in Stoke on Trent is looking to appoint key addition to an existing team of system engineers where you will provide 3rd line technical support and act as escalation point for any issues ensuring timely resolution and regular communication to customers throughout. You will be responsible for monitoring of infrastructure and documentation of systems through a process of continual improvement as well as design, implementation, testing and documentation of new processes. In this role you will directly escalate any issues & report to Operations Manager. In order to be successful in this role you will have minimum of 2 years' experience in 3rd line IT support role, good understanding of Windows Server, experience of VM Ware, installation and supporting Microsoft Exchange from 2003 up to Office 365 as well as good knowledge of active directory management including Group policy. This role will offer exposure to variety of exciting project work as well as some support over BAU tasks and will suit an engineer with expert commercial knowledge and experience of the following: Core networking services -TCP/IP, DNS, DHCP Networking skills - switching, routing, VLANs, PoE, WLAN Storage infrastructures- NAS / SAN Mobile Device Management Avaya telephony systems Active Directory and Exchange Server Administration. MS Office //O365 Understanding of hardware set-up and configuration IT related Degree or Microsoft certifications - MSCE, MCITP etc This role is part of a truly world class team, where you will always be challenged & stimulated by your colleagues. This organisation has very family orientated culture which is evident from the minute you meet them. We would like to hear from engineers with strong problem-solving capability who operated in complex technical settings. If you feel this might be the right challenge for you, please apply and we will call you back!..... click apply for full job details
Remit Group are recruiting on the behalf of our esteemed client; Gardner Aerospace, a leading international manufacturer of aerospace finished components! They're looking for a technical literate & confident individual to join the team in Derby! Have you been actively looking for opportunities to work within the integral IT sector? Consider yourself to have a natural affinity for all things technical? Then this is a fantastic, long lasting opportunity to learn, develop and train within an IT support role; alongside a team of Engineers within a diverse, welcoming and fast paced IT environment. The successful Apprentices' will have the chance to grow and learn how to support the Businesses customers with varying technical issues; whilst having the opportunity to work and help out in their onsite workshop. Within this role; the successful applicants will gain that crucial on the job work experience; whilst having access to excellent training and all the support needed to achieve an industry accredited Level 3 Qualification in the Infrastructure Technician programme. Your day to day responsibilities will include:• Having the opportunity to learn how to deal with 1st line support activities analysing the issue, asking pertinent questions, ensuring full communication with the end user has been satisfactory. • Learn how to work with the implementation of agreed policies (e.g. Data Security, disaster recovery, Anti-Virus)• Provide prompt, accurate technical and systems support to all users within Gardner Aerospace sites• Have the chance to advise and find suitable upgrades where required• Create site specific documentation for all key systems as outlined by Group IT• Understand how to action Sophos console errors (viruses/HIPS)• Understand how to maintain effective backup processes and alert of any issues as they arise Additional to this, there are other aspects of the role that will need adhering to: Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all Quality: support the quality accreditation's across the business to ensure the delivery of a 'right first time' performance Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets People: support organisational capability and influence cultural change by embracing diversity, inclusion, well being and community If you are an individual looking for a rewarding and challenging post where you can impress the organisation with a can-do attitude, then our client is keen to hear from applicants! Personal Qualities:Knowledge and Experience:• Technical Problem Solving• Interpersonal Skills• Communication Skills• Good Knowledge and use of Microsoft Office suite of tools Skills:• Knowledge of Windows Operating Systems XP/7/8 & 10• Experience in supporting users and guiding them to find a suitable solution.• A key part of this role will be interacting and communicating with end users, it is essential you can communicate in a clear and concise manner• Ability to prioritise work based on criticality ensuring SLA timescales are met• Good Knowledge and use of Microsoft Office suite of tools• Ability to resolve issues logically using proven methods, self-motivated with a desire to learn• Do not be afraid to ask for help, you will be learning on the job so it is essential you ask when you find difficulties Training to be provided:The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues' and the organisation's productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles...... click apply for full job details
Apr 08, 2020
Contractor
Remit Group are recruiting on the behalf of our esteemed client; Gardner Aerospace, a leading international manufacturer of aerospace finished components! They're looking for a technical literate & confident individual to join the team in Derby! Have you been actively looking for opportunities to work within the integral IT sector? Consider yourself to have a natural affinity for all things technical? Then this is a fantastic, long lasting opportunity to learn, develop and train within an IT support role; alongside a team of Engineers within a diverse, welcoming and fast paced IT environment. The successful Apprentices' will have the chance to grow and learn how to support the Businesses customers with varying technical issues; whilst having the opportunity to work and help out in their onsite workshop. Within this role; the successful applicants will gain that crucial on the job work experience; whilst having access to excellent training and all the support needed to achieve an industry accredited Level 3 Qualification in the Infrastructure Technician programme. Your day to day responsibilities will include:• Having the opportunity to learn how to deal with 1st line support activities analysing the issue, asking pertinent questions, ensuring full communication with the end user has been satisfactory. • Learn how to work with the implementation of agreed policies (e.g. Data Security, disaster recovery, Anti-Virus)• Provide prompt, accurate technical and systems support to all users within Gardner Aerospace sites• Have the chance to advise and find suitable upgrades where required• Create site specific documentation for all key systems as outlined by Group IT• Understand how to action Sophos console errors (viruses/HIPS)• Understand how to maintain effective backup processes and alert of any issues as they arise Additional to this, there are other aspects of the role that will need adhering to: Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all Quality: support the quality accreditation's across the business to ensure the delivery of a 'right first time' performance Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets People: support organisational capability and influence cultural change by embracing diversity, inclusion, well being and community If you are an individual looking for a rewarding and challenging post where you can impress the organisation with a can-do attitude, then our client is keen to hear from applicants! Personal Qualities:Knowledge and Experience:• Technical Problem Solving• Interpersonal Skills• Communication Skills• Good Knowledge and use of Microsoft Office suite of tools Skills:• Knowledge of Windows Operating Systems XP/7/8 & 10• Experience in supporting users and guiding them to find a suitable solution.• A key part of this role will be interacting and communicating with end users, it is essential you can communicate in a clear and concise manner• Ability to prioritise work based on criticality ensuring SLA timescales are met• Good Knowledge and use of Microsoft Office suite of tools• Ability to resolve issues logically using proven methods, self-motivated with a desire to learn• Do not be afraid to ask for help, you will be learning on the job so it is essential you ask when you find difficulties Training to be provided:The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues' and the organisation's productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles...... click apply for full job details
Senior IT Support - Up to £35,000 Your new company You will be working with an exciting professional services company within the Architecture space, boasting 9 offices and nearly 300 staff members. They are in a phase of growth, recently moving into a new Central London office to accommodate for their future business needs. Your role will be within the rapidly growing IT team, working as their Senior 1st/2nd Line IT Support Analyst. There is a large opportunity to expand your technical knowledge as your manager will be technically hands on, acting as your mentor. Your new role You will be a Senior figure within the IT team and a key part of the teams continued success. Working closely with the IT Support Manager, you will assist internal users for all 1st/2nd Line Support issues. End users will see you as a friendly, outgoing individual who is happy to assist with IT issues. What you'll need to succeed Minimum 2 years-experience in a similar role (Within Professional Services) Experience within Windows based environment (Windows 10) General Hardware Support (Printers, Mobiles, Tablets) O365 Advantageous: iManage Filesite Abode Creative Cloud Mobile Device Management Mitel telephony systems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Apr 08, 2020
Full time
Senior IT Support - Up to £35,000 Your new company You will be working with an exciting professional services company within the Architecture space, boasting 9 offices and nearly 300 staff members. They are in a phase of growth, recently moving into a new Central London office to accommodate for their future business needs. Your role will be within the rapidly growing IT team, working as their Senior 1st/2nd Line IT Support Analyst. There is a large opportunity to expand your technical knowledge as your manager will be technically hands on, acting as your mentor. Your new role You will be a Senior figure within the IT team and a key part of the teams continued success. Working closely with the IT Support Manager, you will assist internal users for all 1st/2nd Line Support issues. End users will see you as a friendly, outgoing individual who is happy to assist with IT issues. What you'll need to succeed Minimum 2 years-experience in a similar role (Within Professional Services) Experience within Windows based environment (Windows 10) General Hardware Support (Printers, Mobiles, Tablets) O365 Advantageous: iManage Filesite Abode Creative Cloud Mobile Device Management Mitel telephony systems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co...... click apply for full job details
Junior Applications Support Analyst - Support Analyst, Applications Support, Networking, Active Directory, ERP, Enterprise Recourse Planning, Microsoft Dynamics, Dynamics AX, Dynamics CRM, Northgate Resourcelink, Paragon, Format, SSRS, SQL, Bestmix, TrakSys, JIRA, Servicenow, D365, EDI, Cloud, AX2009, AX2012, IS Projects, IT Projects, On-premise, Cloud Solution - Peterborough - £25 - £35kpa Our leading Distribution client is seeking a Junior Applications Support Analyst to join their busy internal team to help support their large system implementation project and develop SQL reports . This vacancy presents a fantastic opportunity for a Junior Developer or Junior IT Support Analyst to join a fast-paced organisation which will allow for training and certifications on the latest technologies surrounding Microsoft Dynamics and SQL reporting. Key Skills & Experience: Previous SQL reporting experience Some previous IT Support experience Strong Excel skills Working knowledge of Windows server 2008/2012/2016 and MS SQL2008, SQL2012, SQL2016 technology Working knowledge of one or more of the following applications:- Dynamics AX, Dynamics CRM, Northgate Resourcelink, Paragon, Format, Bestmix, TrakSys, JIRA, Servicenow Archiving and database knowledge would be beneficial Responsibilities: Manage, support and develop SQL SSRS reporting systems Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements Ensuring availability and performance of ERP system Manage, support and develop EDI system Manage and interrogate SQL databases Testing of system development Location - Peterborough Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match...... click apply for full job details
Apr 08, 2020
Full time
Junior Applications Support Analyst - Support Analyst, Applications Support, Networking, Active Directory, ERP, Enterprise Recourse Planning, Microsoft Dynamics, Dynamics AX, Dynamics CRM, Northgate Resourcelink, Paragon, Format, SSRS, SQL, Bestmix, TrakSys, JIRA, Servicenow, D365, EDI, Cloud, AX2009, AX2012, IS Projects, IT Projects, On-premise, Cloud Solution - Peterborough - £25 - £35kpa Our leading Distribution client is seeking a Junior Applications Support Analyst to join their busy internal team to help support their large system implementation project and develop SQL reports . This vacancy presents a fantastic opportunity for a Junior Developer or Junior IT Support Analyst to join a fast-paced organisation which will allow for training and certifications on the latest technologies surrounding Microsoft Dynamics and SQL reporting. Key Skills & Experience: Previous SQL reporting experience Some previous IT Support experience Strong Excel skills Working knowledge of Windows server 2008/2012/2016 and MS SQL2008, SQL2012, SQL2016 technology Working knowledge of one or more of the following applications:- Dynamics AX, Dynamics CRM, Northgate Resourcelink, Paragon, Format, Bestmix, TrakSys, JIRA, Servicenow Archiving and database knowledge would be beneficial Responsibilities: Manage, support and develop SQL SSRS reporting systems Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements Ensuring availability and performance of ERP system Manage, support and develop EDI system Manage and interrogate SQL databases Testing of system development Location - Peterborough Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match...... click apply for full job details
Concept Information Technology Limited
Leeds, Yorkshire
IT Support Analyst / 2nd Line Support - Leeds £25k + package Concept IT are recruiting for a 2nd Line Support Engineer for a growing IT company in Leeds. The role will consist of: Providing BAU support. Mentor and provide an escalation point for the 1st line engineers. Aid in the transition of new customers when required. The perfect candidate will have the following: Previous experience in a similar SLA driven support role Proven Customer service Skills Proven experience delivering projects and complex changes. Industry recognised qualifications in relevant areas. Proven knowledge / experience in some of the following technologies Windows Server 2008/2012/2016/2019 Storage: NetApp / Dell etc Backup and Disaster Recovery Solutions Hyper-V / VMware (ESXi / vSphere) Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication) Exchange 2013/2016/2019 - Sound Knowledge Microsoft SQL Server Administration Sound Knowledge Lync / Skype for Business Cloud Technologies - Microsoft Azure, AWS, Google Cloud, Office 365 (desirable) Salary on offer is £25k + package Looking to move ASAP so please send me your latest CV and I will call you to discuss further James Turley - Executive IT Consultant - - Key Words: 2nd Line Support - Infrastructure Engineer - AWS - Azure - O365 - M365 - Hyper-V - Windows Server - AD - Exchange..... click apply for full job details
Apr 08, 2020
Full time
IT Support Analyst / 2nd Line Support - Leeds £25k + package Concept IT are recruiting for a 2nd Line Support Engineer for a growing IT company in Leeds. The role will consist of: Providing BAU support. Mentor and provide an escalation point for the 1st line engineers. Aid in the transition of new customers when required. The perfect candidate will have the following: Previous experience in a similar SLA driven support role Proven Customer service Skills Proven experience delivering projects and complex changes. Industry recognised qualifications in relevant areas. Proven knowledge / experience in some of the following technologies Windows Server 2008/2012/2016/2019 Storage: NetApp / Dell etc Backup and Disaster Recovery Solutions Hyper-V / VMware (ESXi / vSphere) Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication) Exchange 2013/2016/2019 - Sound Knowledge Microsoft SQL Server Administration Sound Knowledge Lync / Skype for Business Cloud Technologies - Microsoft Azure, AWS, Google Cloud, Office 365 (desirable) Salary on offer is £25k + package Looking to move ASAP so please send me your latest CV and I will call you to discuss further James Turley - Executive IT Consultant - - Key Words: 2nd Line Support - Infrastructure Engineer - AWS - Azure - O365 - M365 - Hyper-V - Windows Server - AD - Exchange..... click apply for full job details
