89 IT Support jobs

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Job Description Job Description Overview Senior Software Test Lead Melbourne, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The Senior Software Test Lead leads software quality assurance for enterprise Management Information Systems (MIS), including cloud-based and database-driven applications that use Oracle and Microsoft SQL Server. The position supports mission-critical operations within a team providing IT support, maintenance, operations, logistics, and engineering services. This hands-on lead directs test planning, execution, automation, accessibility testing, defect management, and quality reporting. The role provides evidence and release-readiness recommendations to program leadership, coordinates specialist assessments, and supports stakeholder acceptance. Designated authorities retain final acceptance and risk decisions. The role is responsible for test strategy, planning, execution, automation, accessibility compliance, defect management, and quality reporting. The Software Test Lead will support Oracle and Microsoft SQL Server-based systems and ensure solutions meet functional, performance, security, and Section 508 accessibility requirements. Responsibilities Lead and coordinate software testing activities across the full Software Development Life Cycle (SDLC), including test strategy, planning, prioritization, scheduling, resource coordination, and risk-based testing. Develop and maintain test plans, procedures, test cases, execution records, traceability matrices, and quality reports that provide repeatable testing and auditable results. Plan, execute, and oversee functional, integration, system, API, regression, performance, accessibility, and user acceptance testing to validate application quality and requirements coverage. Establish test entry and exit criteria, assess testing readiness, identify coverage gaps, and manage testing risks, dependencies, exceptions, and blocked tests. Design, implement, and maintain automated test frameworks and scripts using industry-standard tools, and integrate automated testing into CI/CD pipelines where applicable. Lead Section 508 and WCAG accessibility compliance testing, including validation of assistive technology compatibility, keyboard navigation, and accessibility standards. Validate application functionality, data integrity, authentication, authorization, session management, audit capabilities, and performance against approved requirements. Manage defects through reproduction, severity assessment, triage, retesting, regression verification, and closure; track and report defect status, quality trends, and remediation progress. Coordinate user acceptance testing and collaborate with developers, database administrators, cybersecurity personnel, business analysts, accessibility specialists, and stakeholders to resolve issues and support successful delivery. Report testing progress, quality metrics, coverage, risks, unresolved defects, and release readiness; provide recommendations regarding residual risk and production deployment decisions. Mentor test engineers, promote quality assurance best practices, maintain testing documentation, and drive continuous process improvement. Perform other duties as assigned. Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field; or an Associate's degree with two additional years of relevant experience. 4+ years of SDLC testing experience. 2+ years leading software testing teams or major test efforts. Secret clearance required. Preferred Qualifications: 6+ years of SDLC testing experience. 4+ years leading software testing teams or major test efforts. Experience supporting enterprise Management Information Systems (MIS) applications. Experience with testing systems which utilize Oracle and Microsoft SQL Server databases. Experience with manual and automated testing methodologies. Demonstrated experience developing and maintaining automated tests with Selenium, Playwright, Cypress, or comparable frameworks within an approved program toolset. Experience working in Agile, Scrum, and DevSecOps environments, including test integration with CI/CD pipelines where applicable. Experience with Azure DevOps, Jira, or comparable tools for test management, requirements tracking, defect reporting, and collaboration. Practical experience with assistive technologies and accessibility tools such as JAWS, NVDA, axe, Accessibility Insights, or comparable tools. Experience testing applications in government or other regulated environments. Experience validating legacy application modernization and database migrations. Knowledge, Skills and Abilities: Strong knowledge of software testing principles, risk-based testing, requirements traceability, defect management, and release-readiness assessment. Proficiency in a programming or scripting language appropriate to the selected automation framework and ability to develop UI, API, regression, and database tests. Strong SQL skills for validating Oracle and Microsoft SQL Server application data, business rules, and reconciliation results. Demonstrated ability to conduct and document Section 508 and applicable WCAG assessments using approved manual and automated methods. Ability to plan representative test environments and data, interpret performance results, and coordinate application security testing with technical specialists. Strong analytical, troubleshooting, documentation, communication, and leadership skills, with the ability to explain quality risks and mentor team members. Ability to recognize the limitations of automated accessibility testing. How you'll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS's culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega's impact on the world. Chenega MIOS News- Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - Glassdoor at-Chenega-MIOS- EI_IE369514.11,23.htm LinkedIn - Facebook - Operations

Own the architecture, integration, and automation of the Co-op's core business systems, including NetSuite, Shopify, Celigo, and WMS. Lead major platform initiatives, manage technical work by implementation partners, and document systems while enabling IT support staff to resolve issues. Responsibilities Design and maintain architecture across Net Suite, Shopify, Celigo, and WMS. Build and maintain automations and integrations to improve efficiency and reduce manual work. Lead major platform initiatives and communicate technical tradeoffs, costs, and risks to leadership. Manage project scope, timelines, resources, and risks across technical initiatives. Direct third-party vendors and implementation partners to meet requirements and architectural standards. Document system architecture and integration logic, and enable IT staff to resolve Tier 1 and Tier 2 issues. Required Skills Net Suite administration and configuration ERP implementation and migration Systems architecture Systems integration Celigo or other i Paa S platforms Shopify administration and APIs SQLPython Power Automate or RPA tooling Advanced Excel

Year Up United's IT Systems Administration Training Program prepares motivated young adults for entry-level IT support and systems roles. In this full-time program, you'll learn core skills in user account management, device configuration, basic networking, and troubleshooting through instructor-led coursework, labs, and real-world projects. You'll practice ticketing tools and customer support, build a professional portfolio, and develop workplace skills. Supported by coaches and mentors, you'll be matched with a corporate internship, gaining hands-on experience that can lead to long-term IT career opportunities. Responsibilities Participate in instructor-led IT systems administration coursework and labs Learn and practice user account, permissions, and device management Troubleshoot basic hardware, software, and connectivity issues Use ticketing tools to document, track, and resolve support requests Apply basic networking and security concepts in lab environments Support peers and staff with structured IT help desk tasks Create clear technical documentation and how-to guides Complete a corporate internship to apply skills in a real workplace Collaborate with coaches and mentors on professional development goals Demonstrate reliability, professionalism, and continuous learning in all program activities Required Skills Windows and mac OS administration basics User account and permission management Basic networking and DNS concepts Hardware and software troubleshooting Ticketing and IT service management tools Office 365/Google Workspace administration basics Endpoint imaging and deployment Basic cybersecurity and access control practices Documentation and knowledge base writing Customer support and help desk communication

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Job Description Job Description A little bit about us: APG is an independent new-model label and music publisher. Led by veteran music executive Mike Caren, APG is a well-funded label / publisher with the agility of an indie and the muscle of a major. The company is fast paced, creative, and very close to the artists and writers. It's a place for fast-moving but thoughtful and hardworking up-and-comers, determined to make a significant mark on the industry. We are looking for an AI & Tech Coordinator to develop automations across the company, champion our AI initiatives, and be the point of contact for data and IT needs. TITLE: AI & Tech Coordinator REPORTS TO: SVP of Operations LOCATION: Los Angeles, CA What kind of person are you? Someone who is up on the latest AI usages and platforms Knows how to code and has a general interest in engineering Great at multi-tasking and seeing projects through from start to finish Strong at workflow automations Proactive with strong timer management skills Key Responsibilities Operates as APGs core coder and internal tech engineer. Partners with various departments to build sustainable workflow automations and AI improvements. Acts as APGs data regulatory and compliance monitor, and builds our data governance processes. Maintains and monitors internal data systems, including checking logs and data process runs to ensure accurate data and completion. Identify core AI agentic needs and builds various AI agents for APG departments. Flag any potential data problems from providers like Luminate. Add updates to the internal tool as requested by the CEO and SVP of Operations. Develop automations across the record label to improve efficiency. Be the point of contact with outside data providers (Chartmetric, Luminate, and monitor schema changes). Develop new ways to use existing and new brokered data to gain an edge. Operate as the company's high-level IT support, including the secure back up of data files. Champion best security, tech, and AI procedures and educate the company. Run Snowflake queries. Keeps track of APGs AI subscriptions. Requirements Minimum 1-2 years of tech experience Experience with Claude, Open Claw, Chat GPT, Microsoft Copilot, Grok, Gemini and other GenAI Efficient in Microsoft Office, Google Workspace, and Mac OS Music business experience Beneficial Experience Adobe, Box, Frame IO, NetSuite, Zoho Education College degree preferred Why join us? We are at the heart of the music business and launch more successful music careers, for artists & executives alike, than most of the industry. We have a fast-paced, exciting, and creative environment that is oriented for growth and career development. APG is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws.

Job Description Job Description The Communications Specialist - Senior, is a strategic advisor responsible for leading, developing, and executing comprehensive communications programs and campaigns. This role requires a high level of expertise to guide messaging for senior leadership, align communications with corporate objectives, and ensure consistency across all internal and external platforms. Operating with significant autonomy, the specialist provides expert counsel on complex communication challenges, including those related to mission, technology, and workforce engagement. This position is central to shaping the organization's narrative, building stakeholder trust, and driving the successful adoption of key initiatives through targeted, impactful messaging. Requirements Duties May Include: Lead the strategic development and execution of multifaceted communications campaigns and programs, from conception to completion. Function as a key advisor to senior executives, providing expert guidance on communication strategies, change management, and stakeholder engagement. Develop and recommend various communication tools and techniques to maintain consistent messaging, improve transparency, and support leadership decision-making. Ensure all communications initiatives and activities are aligned with overall program plans, objectives, and timelines. Oversee and produce a wide range of high-level communication products, including talking points, speeches, newsletters, timely announcements, and official reports (e.g., WAR). Ensure consistent themes and talking points for senior leadership engagements with internal teams, the Intelligence Community, and international partners. Provide final review and editorial services for all strategic communications to ensure quality, accuracy, and adherence to NGA policy and publishing standards. Perform and direct outreach activities to improve relationships and secure buy-in from internal and external stakeholders, including the workforce, partner agencies, and the broader enterprise. Manage and facilitate major communications events, such as town halls, speaker engagements, and large-scale conferences (e.g., GEOINT Symposium). Lead or facilitate discussions, workshops, and focus groups to understand stakeholder needs and articulate a clear vision for change. Analyze communications metrics, monitor program effectiveness, and report on organizational business functions to inform strategic decisions. Maintain a holistic awareness of organizational initiatives to connect disparate activities into a cohesive narrative for leadership and the workforce. Execute ad hoc campaigns and tasks, adapting quickly to emerging requirements and integrating them into routine operations as needed. Required Skills: Demonstrated experience leading the strategic development of corporate communications programs. Proven ability to implement actionable and targeted strategic communications plans, including stakeholder analysis, change management strategies, and training plans. Experience analyzing metrics and reporting on organizational functions to advise senior executives on improvements. Expertise in aligning strategic communications initiatives with program objectives and timelines. Experience creating and implementing plans that maximize employee adoption and minimize resistance. Advanced knowledge and understanding of international affairs and partner engagement (for certain roles). Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description The Communications Specialist - Senior, is a strategic advisor responsible for leading, developing, and executing comprehensive communications programs and campaigns. This role requires a high level of expertise to guide messaging for senior leadership, align communications with corporate objectives, and ensure consistency across all internal and external platforms. Operating with significant autonomy, the specialist provides expert counsel on complex communication challenges, including those related to mission, technology, and workforce engagement. This position is central to shaping the organization's narrative, building stakeholder trust, and driving the successful adoption of key initiatives through targeted, impactful messaging. Requirements Duties May Include: Lead the strategic development and execution of multifaceted communications campaigns and programs, from conception to completion. Function as a key advisor to senior executives, providing expert guidance on communication strategies, change management, and stakeholder engagement. Develop and recommend various communication tools and techniques to maintain consistent messaging, improve transparency, and support leadership decision-making. Ensure all communications initiatives and activities are aligned with overall program plans, objectives, and timelines. Oversee and produce a wide range of high-level communication products, including talking points, speeches, newsletters, timely announcements, and official reports (e.g., WAR). Ensure consistent themes and talking points for senior leadership engagements with internal teams, the Intelligence Community, and international partners. Provide final review and editorial services for all strategic communications to ensure quality, accuracy, and adherence to NGA policy and publishing standards. Perform and direct outreach activities to improve relationships and secure buy-in from internal and external stakeholders, including the workforce, partner agencies, and the broader enterprise. Manage and facilitate major communications events, such as town halls, speaker engagements, and large-scale conferences (e.g., GEOINT Symposium). Lead or facilitate discussions, workshops, and focus groups to understand stakeholder needs and articulate a clear vision for change. Analyze communications metrics, monitor program effectiveness, and report on organizational business functions to inform strategic decisions. Maintain a holistic awareness of organizational initiatives to connect disparate activities into a cohesive narrative for leadership and the workforce. Execute ad hoc campaigns and tasks, adapting quickly to emerging requirements and integrating them into routine operations as needed. Required Skills: Demonstrated experience leading the strategic development of corporate communications programs. Proven ability to implement actionable and targeted strategic communications plans, including stakeholder analysis, change management strategies, and training plans. Experience analyzing metrics and reporting on organizational functions to advise senior executives on improvements. Expertise in aligning strategic communications initiatives with program objectives and timelines. Experience creating and implementing plans that maximize employee adoption and minimize resistance. Advanced knowledge and understanding of international affairs and partner engagement (for certain roles). Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description The Communications Specialist - Senior, is a strategic advisor responsible for leading, developing, and executing comprehensive communications programs and campaigns. This role requires a high level of expertise to guide messaging for senior leadership, align communications with corporate objectives, and ensure consistency across all internal and external platforms. Operating with significant autonomy, the specialist provides expert counsel on complex communication challenges, including those related to mission, technology, and workforce engagement. This position is central to shaping the organization's narrative, building stakeholder trust, and driving the successful adoption of key initiatives through targeted, impactful messaging. Requirements Duties May Include: Lead the strategic development and execution of multifaceted communications campaigns and programs, from conception to completion. Function as a key advisor to senior executives, providing expert guidance on communication strategies, change management, and stakeholder engagement. Develop and recommend various communication tools and techniques to maintain consistent messaging, improve transparency, and support leadership decision-making. Ensure all communications initiatives and activities are aligned with overall program plans, objectives, and timelines. Oversee and produce a wide range of high-level communication products, including talking points, speeches, newsletters, timely announcements, and official reports (e.g., WAR). Ensure consistent themes and talking points for senior leadership engagements with internal teams, the Intelligence Community, and international partners. Provide final review and editorial services for all strategic communications to ensure quality, accuracy, and adherence to NGA policy and publishing standards. Perform and direct outreach activities to improve relationships and secure buy-in from internal and external stakeholders, including the workforce, partner agencies, and the broader enterprise. Manage and facilitate major communications events, such as town halls, speaker engagements, and large-scale conferences (e.g., GEOINT Symposium). Lead or facilitate discussions, workshops, and focus groups to understand stakeholder needs and articulate a clear vision for change. Analyze communications metrics, monitor program effectiveness, and report on organizational business functions to inform strategic decisions. Maintain a holistic awareness of organizational initiatives to connect disparate activities into a cohesive narrative for leadership and the workforce. Execute ad hoc campaigns and tasks, adapting quickly to emerging requirements and integrating them into routine operations as needed. Required Skills: Demonstrated experience leading the strategic development of corporate communications programs. Proven ability to implement actionable and targeted strategic communications plans, including stakeholder analysis, change management strategies, and training plans. Experience analyzing metrics and reporting on organizational functions to advise senior executives on improvements. Expertise in aligning strategic communications initiatives with program objectives and timelines. Experience creating and implementing plans that maximize employee adoption and minimize resistance. Advanced knowledge and understanding of international affairs and partner engagement (for certain roles). Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description The Communications Specialist - Senior, is a strategic advisor responsible for leading, developing, and executing comprehensive communications programs and campaigns. This role requires a high level of expertise to guide messaging for senior leadership, align communications with corporate objectives, and ensure consistency across all internal and external platforms. Operating with significant autonomy, the specialist provides expert counsel on complex communication challenges, including those related to mission, technology, and workforce engagement. This position is central to shaping the organization's narrative, building stakeholder trust, and driving the successful adoption of key initiatives through targeted, impactful messaging. Requirements Duties May Include: Lead the strategic development and execution of multifaceted communications campaigns and programs, from conception to completion. Function as a key advisor to senior executives, providing expert guidance on communication strategies, change management, and stakeholder engagement. Develop and recommend various communication tools and techniques to maintain consistent messaging, improve transparency, and support leadership decision-making. Ensure all communications initiatives and activities are aligned with overall program plans, objectives, and timelines. Oversee and produce a wide range of high-level communication products, including talking points, speeches, newsletters, timely announcements, and official reports (e.g., WAR). Ensure consistent themes and talking points for senior leadership engagements with internal teams, the Intelligence Community, and international partners. Provide final review and editorial services for all strategic communications to ensure quality, accuracy, and adherence to NGA policy and publishing standards. Perform and direct outreach activities to improve relationships and secure buy-in from internal and external stakeholders, including the workforce, partner agencies, and the broader enterprise. Manage and facilitate major communications events, such as town halls, speaker engagements, and large-scale conferences (e.g., GEOINT Symposium). Lead or facilitate discussions, workshops, and focus groups to understand stakeholder needs and articulate a clear vision for change. Analyze communications metrics, monitor program effectiveness, and report on organizational business functions to inform strategic decisions. Maintain a holistic awareness of organizational initiatives to connect disparate activities into a cohesive narrative for leadership and the workforce. Execute ad hoc campaigns and tasks, adapting quickly to emerging requirements and integrating them into routine operations as needed. Required Skills: Demonstrated experience leading the strategic development of corporate communications programs. Proven ability to implement actionable and targeted strategic communications plans, including stakeholder analysis, change management strategies, and training plans. Experience analyzing metrics and reporting on organizational functions to advise senior executives on improvements. Expertise in aligning strategic communications initiatives with program objectives and timelines. Experience creating and implementing plans that maximize employee adoption and minimize resistance. Advanced knowledge and understanding of international affairs and partner engagement (for certain roles). Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description Role- DC technician Location - Abernathy, TX USC/GC ONLY About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identifypotential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description Job Description We are seeking a Project Technician to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities: IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc. Engineer and implement system solutions for customers using technologies that meet their needs Implementation and support of disaster recovery solutions Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix System documentation maintenance and review in ConnectWise Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Fast turnaround of customer requests Project management experience Ability to work in a team and communicate effectively Escalate service requests that require engineer level support Responsible for entering time and expenses in ConnectWise as it occurs Work through project tickets and phases in ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service/project tickets into ConnectWise Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry Click "APPLY NOW" for consideration. Company Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially. Company Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description Job Description Description: Title: Starlink Installer - Casual (Alaska) Department: Tidal Network Location: Open to remote applicants located in Alaska/Travel Required. Exemption Status: Non-Exempt Pay Grade(s): 10-12 ($33.62 - $40.67 + DOE) Reports To: Telecom Tower Construction Manager Purpose: The On-Call Telecommunications Installer assists with the installation and support of broadband and telecommunications services for Tidal Network. Assignments may include installing Starlink systems, setting up customer equipment, performing service calls, and supporting broadband projects in communities throughout Alaska. This is an on-call, project-based position, and new team members will receive hands-on, on-the-job training by working alongside experienced Tidal Network Field Technicians. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: Perform residential and commercial installation of Starlink satellite internet systems and other broadband equipment. Install, configure, and troubleshoot routers, Wi-Fi equipment, customer premise equipment (CPE), and home networks. Conduct site assessments and determine appropriate equipment placement. Mount, align, and secure equipment using roof, wall, pole, or other approved mounting methods. Install, route, weatherproof, and secure network cabling; drill and seal wall penetrations when necessary. Respond to customer service requests, equipment replacements, maintenance calls, and technical support inquiries. Educate customers on equipment operation, Wi-Fi best practices, and basic troubleshooting. Complete installation documentation, service records, inventory tracking, and project reporting. Follow all Tidal Network safety standards, installation procedures, and quality control requirements. Travel throughout Alaska, including remote communities, to complete installations and support broadband deployment projects. Other duties as assigned. Requirements: Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively: Ability to work safely on ladders, roofs, and in varied outdoor/weather conditions, including lifting up to 50 lbs. Proficiency with computers, mobile devices, Microsoft Office, and general technology systems. Working knowledge of internet and Wi-Fi networks; ability to diagnose and resolve basic technical issues. Ability to read, interpret, and apply information from technical manuals and documentation. Strong verbal and written communication skills with the ability to work effectively with customers, coworkers, and management. Ability to travel occasionally for customer support and training. Self-motivated with the ability to work independently and adapt to changing priorities. Strong organizational, interpersonal, and documentation skills. Ability to provide training and present information to individuals and groups. Knowledge of Tlingit, Haida, and Tsimshian cultures, or willingness to learn. Minimum Qualifications (education, experience, skills): High school diploma or GED 1 to 3 years experience in experience in telecommunications, satellite installation, low-voltage systems, IT support, construction, or a related field; OR an equivalent combination of education, training, and experience. Previous experience using hand and power tools. Must be 21 years of age with a Valid driver's license Preferred Qualifications (education, experience, skills): Experience installing Starlink or similar systems Experience with wireless broadband or fixed wireless equipment. Commercial Driver's License Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: Ability to perform physically demanding work, including lifting up to 50 lbs; climbing ladders and working at heights; standing, bending, and kneeling for extended periods; working outdoors in varying weather conditions; and using tools and equipment safely with adequate vision, coordination, and manual dexterity. Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Some travel may be required on small aircraft or ferry. Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Job Description Job Description Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle. Please Note This is NOT a developer role The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration. This is a Fort Lauderdale based on-site position. ( Remote candidates outside of the Fort Lauderdale area may be considered .) The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Key Responsibilities ServiceNow Ticket Management Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support. Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems. Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations. Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer's ITSM owner, internal IT support, and the Program Manager. Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service. Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence. Returns Queue Oversight Oversee the ServiceNow Returns Queue and asset record management tasks. Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity. Cross-reference returned asset data with Future Tech's ERP system and the customer's CMDB (Configuration Management Database). Validate ownership status and warranty coverage before final disposition. Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints. Inventory Control and Lifecycle Tracking Track device movements throughout the entire lifecycle-from procurement to fulfillment, returns, redeployment, and disposition. Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows. Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards. Continuous Improvement & Process Feedback Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities. Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms. Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures. Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities. Qualifications Required: 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules). Familiarity with ERP systems and asset tracking/inventory platforms. Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management. Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams. Experience with SLA monitoring, reporting, and issue escalation protocols. Exceptional attention to detail and process accuracy. Intermediate Excel skills for custom reporting and dashboard creation. Strong communication skills, including stakeholder updates and documentation creation. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Why Join Future Tech Influence the future of a rapidly evolving enterprise technology leader. Collaborate with industry giants and public sector innovators to co-create impactful solutions. Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Powered by JazzHR ZBQMDlhc6o

Job Description Job Description We are seeking a Project Technician to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities: IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc. Engineer and implement system solutions for customers using technologies that meet their needs Implementation and support of disaster recovery solutions Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix System documentation maintenance and review in ConnectWise Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Fast turnaround of customer requests Project management experience Ability to work in a team and communicate effectively Escalate service requests that require engineer level support Responsible for entering time and expenses in ConnectWise as it occurs Work through project tickets and phases in ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service/project tickets into ConnectWise Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry Click "APPLY NOW" for consideration. Company Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially. Company Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is hiring a Seasonal Part-Time IT Support Assistant to help deliver innovative software solutions and data-driven services. In this role, you'll assist with software setup, basic troubleshooting, data entry, QA testing, and documentation to support internal teams and client projects. Working closely with developers and analysts, you'll gain experience with modern tools while contributing to real-world technology initiatives in a collaborative, inclusive environment that values learning, creativity, and professional growth through hands-on exposure to cutting-edge projects. Responsibilities Provide basic software and hardware support to internal users Assist with software setup, configuration, and updates Perform data entry and maintain accurate project records Support QA testing and report bugs or issues Document processes, procedures, and troubleshooting steps Collaborate with developers and analysts on project tasks Monitor support tickets and escalate when needed Assist with user account setup and access management Help maintain an organized digital knowledge base Contribute to a collaborative and inclusive team culture Required Skills Technical support Basic networking fundamentals Operating systems (Windows/mac OS) Ticketing systems Software installation and configuration QA testing Documentation Data entry and accuracy Troubleshooting Collaboration tools (e.g., Slack, Teams, Zoom)

If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ! Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team: People First culture Flexible Schedules Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.) We will train for all positions! Climate controlled environment (Clean and Heat/AC ) Great Benefits (Health, Dental, Vision, 401k with match, and more!) Paid Time Off (Vacation, Sick, Personal) Tuition Reimbursement Advancement Opportunities (as soon as 6 months) Employee Referral Bonus Program Annual Performance Reviews Employee Discount Program Overview for Facility Support & Desktop Technician : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support. Key Responsibilities of Facility Support & Desktop Technician : Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Collaborate with vendors and service providers for repairs and upgrades. Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities. Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Address high-priority incidents promptly and efficiently to minimize downtime. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Qualifications for Facility Support & Desktop Technician : At least 5 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field is preferred but not required. Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. Please know all International Applicants will not be Accepted at this Time. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Compensation details: 24-27 Hourly Wage PI66368e98bee8-1152

Job Description Job Description iSoftStone, Inc. is seeking an IT Operations Engineer (L2) - Warehouse Operations to join our Team in Whitestown, Indiana! This is a one-year contract position which requires the employee to work 100% onsite! Candidates MUST be fluent in Chinese language! We are seeking an experienced IT Operations Engineer (L2) to support warehouse and office IT operations. This role is responsible for advanced technical troubleshooting, infrastructure support, network issue resolution, handheld device management, monitoring response, and operational optimization in a 24/7 warehouse environment. The engineer will serve as the escalation point for complex IT issues and work closely with warehouse operations, vendors, and regional IT teams to ensure stable and efficient IT services. Responsibilities: -Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications. -Troubleshoot hardware, software, system performance, and operating system issues. -Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark. -Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals. -Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging. -Support conference room and video meeting equipment. -Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure. -Support IT asset management, SOP creation, documentation, and operational process improvement. -Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support. Qualifications: -Five+ years of IT support or IT operations experience. -Experience in e-commerce with warehouse, logistics, manufacturing, or retail environments. -Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking. -Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools. -Experience with ticketing systems and IT service management processes. -Strong troubleshooting, communication, and documentation skills. -Ability to support shift-based or after-hours operations when required. Preferred Qualifications: -Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems. -Experience with IT infrastructure. -Experience in management. Primary Location Rate: $22 - $55 per hour. iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at . iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

Job Description Job Description Location: Ashburn, VA Employment Type: Contract Shift: Day / Night / Rotating (24/7 environment) About the Role We are seeking a reliable and detail-oriented Data Center Technician to support operations at our Ashburn, VA facility. This role is responsible for installing, maintaining, and troubleshooting server and network hardware in a high-availability, mission-critical environment. The ideal candidate thrives in a fast-paced setting and is committed to operational excellence and uptime. Key Responsibilities Rack, stack, and cable servers, network devices, and storage equipment Perform hardware installations, upgrades, and replacements (RAM, HDD/SSD, PSUs, NICs) Troubleshoot and resolve hardware, connectivity, and power issues Run, label, and manage structured cabling (copper & fiber) Monitor system alerts and respond to incidents per SLA requirements Maintain accurate documentation of installations, asset tracking, and ticket updates Perform routine inspections of power and cooling infrastructure Follow security, safety, and compliance protocols Coordinate with network engineers, system administrators, and facilities teams Required Qualifications 1-3+ years of experience in a data center or IT support environment Basic knowledge of servers, networking fundamentals (TCP/IP), and hardware components Experience with structured cabling standards Ability to lift 50 lbs and work in hot/cold aisle environments Familiarity with ticketing systems and asset management tools Strong troubleshooting and problem-solving skills Ability to work shifts, including nights and weekends Preferred Qualifications CompTIA A+, Network+, or similar certification Experience with remote hands support Familiarity with enterprise hardware (Dell, HPE, Cisco, etc.) Understanding of data center power systems (PDUs, UPS, generators) Experience working in high-density or hyperscale environments Work Environment 24/7/365 mission-critical facility Fast-paced, SLA-driven environment On-site role (not remote) May require background check and security clearance depending on client requirements Powered by JazzHR 1PadRccNLI

ARAMARK is seeking an IT Manager to lead technology operations supporting our accommodation and food services teams. You will manage local infrastructure, POS and back-of-house systems, networks, and user support to ensure reliable, secure service delivery. Responsibilities include supervising a small IT team, coordinating vendors, implementing security and compliance standards, and driving system upgrades and integrations. You will partner closely with operations leaders to optimize workflows, deliver data and reporting, and champion best practices that enhance safety, efficiency, and guest and client experiences across locations. Responsibilities Oversee daily operation of local infrastructure, networks, and core business systems (including POS and back-of-house platforms) Lead and mentor a small IT support team, setting priorities and ensuring timely issue resolution Implement and maintain information security, access controls, and compliance with corporate and regulatory standards Coordinate with vendors for hardware, software, and connectivity services, including contract and SLA management Plan and execute system upgrades, rollouts, and integrations with minimal disruption to operations Collaborate with operations leaders to understand business needs and optimize technology-enabled workflows Develop and maintain documentation, asset inventories, and standard operating procedures for IT services Monitor system performance, troubleshoot incidents, and track metrics to drive continuous improvement Support data, reporting, and analytics needs to improve decision-making and operational efficiency Contribute to Aramark's culture of safety, service, and inclusivity through reliable, user-focused IT support Required Skills IT infrastructure management Network administration POS systems support Windows/Linux server management Information security IT service management (ITIL) Vendor and contract management Cloud services (e.g., Azure, AWS) Database and reporting tools Project management

Job Description Job Description Role- L2 Data Centre Technician Location - The Woodlands, TX USC/GC ONLY About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads. Responsibilities Install, rack, and deploy server and networking hardware in datacenter environments. Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identify potential hardware or connectivity issues. Work within rotating shifts or hold on-call responsibilities to support 24/7 operations. Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders. Basic Qualifications High school diploma or equivalent required. Basic understanding of computer hardware and IT infrastructure concepts. Familiarity with server hardware components and basic troubleshooting concepts. Basic networking knowledge including copper/fiber cabling and connectivity standards. Strong attention to detail with the ability to follow technical procedures precisely. Ability to lift up to 50 pounds and work in datacenter environments. Strong organizational and time management skills in fast-paced operational settings. Preferred Qualifications Previous experience in IT support, computer repair, or technical operations environments. Familiarity with datacenter equipment, ticketing systems, or asset tracking tools. Technical certifications or relevant coursework in IT, networking, or infrastructure operations. Experience supporting hardware deployments or break/fix activities. Exposure to Linux systems or command-line environments. Experience working in fast-paced, high-availability technical environments. Strong verbal and written communication skills with attention to clarity and detail.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.

Job Description Job Description RnB Enterprises is looking for experienced Audio-Visual Technicians for Full time commercial and industrial work at our customers locations using our vehicles and tools to install audio visual equipment and some electric into schools, businesses, and other professional spaces. We are looking for high quality, hardworking, and reliable workers that can move at a fast pace, while still working accurately. This is a steady, indoors, no weekends job. We provide tools, shirts, and paid transportation from RnB to jobs each day. We also offer training to advance your skills and to learn new technology. Benefits and paid time off after 90 days! You must be available to work day shift AND night shift. (Hours are not the same every day and will be 8-hour shifts not double shifts. i.e.: one day you may work 7:00 - 3:00 and next might be 1:00 - 9:00) Must be flexible. Overtime is as needed. Essential Duties: Proficient with AV signal flow, equipment functionality, and programming Experience with installing, testing, and commissioning custom AV control systems Experience as an IT Support, IT Field Technician or AV Technician Passion and capacity for learning Technology skills and an ability to quickly understand new technology Read and interpret electronic schematics and architectural blueprints Test point to point cabling, functionality of systems, code for control and DSP systems - field load as necessary Support an Engineer or Programmer with minor programming changes Work with office staff to initiate return material authorizations as needed Support the Project Manager with site supervision of install team, communication of daily job site status, and completion of required job documentation as needed Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network Control system programming and troubleshooting capabilities Knowledge and use of specific test equipment for required applications OSHA Card preferred Implementing and/or performing new systems and equipment installation, field service, or system repairs. Configuration, integration of audiovisual equipment such as multimedia, audiovisual, projection systems, displays, cameras, microphone, IP, and ISDN networks in support of AV equipment. Provide technical expertise involved in the integration and operation of AV equipment. Create, track, and complete a project Punchlist Read and interpret electronic schematics and architectural blueprints Come work where your expertise will contribute to creating exceptional experiences through technology! Skills: Commercial experience with audiovisual equipment, and systems required Ability to diagnose/troubleshoot/resolve service issues related to integrated AV Systems Ability to lift >50lbs Strong skills with hand tools and measuring Preferred Certifications: Atlona, Extron, Dante, Biamp, certifications AVIXA/InfoComm CTS, CTS-I Utilize prompt engineering such as AI to troubleshoot unfamiliar code (e.g., Q-SYS or Crestron scripts) or to brainstorm creative solutions when dealing with tricky installations Valid State of CT Electrical License preferred Commercial experience with audiovisual equipment, and systems required. Preference given to those with 5+ years of experience Preferred Certifications: Atlona, Extron, Dante, Biamp, other industry certifications AVIXA CTS, CTS-I Why work for RnB: We have been in business over 30 years and are a small company who value all our employees and their contributions. In addition, we give paid time off after 90 days and offer company benefits such as: vacation, holidays, partially paid health, as well as dental, Aflac, simple IRA matching after two years, pet insurance, and more!

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Technician II provides Level-2 support. KEY RESPONSIBILITIES: Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific) Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level Tier 2 event support assistance and kickoff for in-person, hybrid, and virtual events and webinars (Zoom) Assisting the client with new builds support, design support, asset management, commissioning and testing as needed Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed Primary user-facing POC for all VC related issues Provide strong client level support to users, with a predisposition to de-escalate technical fails Perform break fix (user reported incident) tasks within target SLA response window Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues Maintain accurate tagging and data entry of all tasks, projects, and requests performed White glove VC technical support for C-suite and high level management Provide VC focused support for high profile events RCA reported network related call escalation issues Active monitoring of local and global VC Endpoints and related hardware Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices Initiate Cisco TAC cases and vendor RMA's for equipment • Advise and QC integrators of client installation standards Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations Track inventory of on-site supplies, consumables, and assets Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools ESSENTIAL CRITERIA: Ability to be self-motivated and accountable in a fast-pace, independent environment Ability to think creatively as well as methodically regarding technical issues Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow Strong interpersonal, customer service, and conflict resolution skills Willingness to learn and adapt to client culture Ability to work both independently as well as with a team Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $80,000-$90,000 USD

Job Description Job Description Purpose of Position: The Senior Auditor (VP) is responsible for independently leading and executing risk-based internal audit assignments across operational, financial, regulatory compliance, information technology (IT), information systems (IS), cybersecurity, and integrated audit areas. The role performs audit planning, risk assessment, control evaluation, testing, documentation, and reporting with minimal supervision while serving as a trusted advisor to management on risk management, governance, regulatory compliance, technology controls, and process improvement opportunities. This position also plays a key role in leveraging data analytics and technology-enabled auditing techniques, supporting Audit Committee reporting, coordinating regulatory requests, and providing expertise related to IT governance, information security, cybersecurity, system implementations, and automated controls. This is an individual contributor role and does not have direct people management responsibilities. Essential Job Functions: Applies knowledge of banking operations, technology environments, information systems, cybersecurity risks, and regulatory requirements to develop and maintain risk assessments and contribute to the annual audit planning process. Obtains and documents an understanding of business processes, technology platforms, system interfaces, data flows, and supporting controls to identify and evaluate risks and the effectiveness of related internal controls. Develops risk and control matrices (RCMs), audit programs, testing strategies, and audit procedures for operational, financial, compliance, IT, IS, cybersecurity, and integrated audits with minimal supervision. Performs operational, financial, compliance, information technology, cybersecurity, and substantive testing procedures for internal audits, regulatory examinations, external audit support, and Sarbanes-Oxley (SOX) compliance activities. Evaluates the design and operating effectiveness of key controls, including automated controls, application controls, IT general controls (ITGCs), information security controls, cybersecurity controls, and data governance controls. Assesses technology-related risks involving infrastructure, cloud services, cybersecurity, third-party providers, system implementations, logical access, user provisioning, change management, data protection, and business continuity. Partners with business and technology stakeholders obtain audit evidence, conduct interviews, and evaluate processes and control environments. Ensures audit assignments are appropriately documented, accurate, complete, and completed within budget and established timelines. Prepares clear, concise, and well-supported audit reports, issue summaries, and other written communications with minimal supervision. Resolves review notes, management inquiries, and audit-related requests promptly and professionally. Serves as a department resource on data analytics, continuous monitoring, technology-enabled auditing, artificial intelligence (AI) applications, and audit automation techniques. Utilizes data analytics tools and techniques to identify risk indicators, analyze large data populations, improve audit efficiency, and enhance audit coverage. Maintains effective working relationships with Internal Audit Management, business line management, technology teams, external auditors, regulators, and other stakeholders. Provides timely communication to Internal Audit Management regarding audit progress, emerging risks, control deficiencies, cybersecurity concerns, and significant issues identified during audits. Keeps current on banking regulations, auditing standards, information technology trends, cybersecurity risks, emerging technologies, and industry best practices. Maintains continuing professional education and relevant certifications. Maintains appropriate levels of confidentiality and professionalism in handling sensitive Bank information. Performs other duties and special projects as assigned Education and Experience: Bachelor's degree in accounting, Finance, Information Systems, Computer Science, Cybersecurity, Business Administration, or a related field. Minimum 3-5 years of experience in internal audit, external audit, public accounting, IT audit, information security audit, risk management, regulatory compliance, or financial services auditing, preferably within the banking industry. Experience conducting operational, compliance, financial, IT, information systems, cybersecurity, or integrated audits. Experience evaluating IT General Controls (ITGCs), application controls, automated controls, interfaces, system implementations, third-party/vendor risks, and information security controls. Knowledge & Skills . Strong knowledge of internal auditing principles, practices, standards, and methodologies. Working knowledge of banking operations, products, services, and regulatory requirements. Strong understanding of risk assessment methodologies and internal control frameworks. Knowledge of IIA Global Internal Audit Standards. Knowledge of the Sarbanes-Oxley Act (SOX) and related control requirements. Good understanding of COSO 2013 Internal Control Framework requirements. Understanding of IT governance, information security, cybersecurity, data governance, cloud computing, and technology risk management concepts. Knowledge of industry control frameworks and standards such as NIST Cybersecurity Framework, COBIT, FFIEC guidance, ISO 27001, and related regulatory expectations is preferred. Strong analytical, problem-solving, critical-thinking, and investigative skills. Strong written and verbal communication skills with the ability to communicate effectively with senior management and technical personnel. Strong project management, organization, and time management skills. Ability to manage multiple assignments, prioritize competing deadlines, and work independently. Ability to positively interface and work well with all levels of staff and management (auditees and own department) Working knowledge of relevant computer programs, i.e. Microsoft Access, Word, Excel, core banking system and query Ability to handle bank and client information and sensitive matters professionally and confidentially Preferred Certifications One or more of the following certifications, or progress toward obtaining them, is preferred: Certified Internal Auditor (CIA) Certified Public Accountant (CPA) Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) Certified in Risk and Information Systems Control (CRISC) Certified Regulatory Compliance Manager (CRCM) Certified Financial Services Auditor (CFSA) Certified Bank Auditor (CBA) Certified Community Bank Internal Auditor (CCBIA) Certified Trust & Financial Advisor (CTFA) Certified Fiduciary & Investment Risk Specialist (CFIRS) Our job titles may span more than one career level. The starting base salary for this role is between $100,000.00 - $120,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as "remote".

Job Description Job Description About the company Our client is a fast-growing Managed Service Provider based in New Jersey, delivering modern IT support to an expanding base of business clients. They've built their entire operation to be cloud-native and Microsoft-first, and they lean heavily on automation and AI to support clients at a level most traditional MSPs can't match. The business has grown significantly over the past year and shows no sign of slowing down. Because the environment is fully cloud-based, this is a genuinely modern support role: no legacy server rooms, no break-fix grind. It's a close-knit team with very low turnover and a culture that rewards people who think for themselves and want to keep growing. About the role As Pod Lead, you're the technical anchor and coach for your support pod. It's a true player-coach role: you'll spend your time both solving the hardest problems and making the engineers around you better. You'll be the first point of escalation when issues get complex, you'll drive accountability and quality across the pod, you'll support project work, and you'll keep clients genuinely happy with the service they receive. It's a role for someone who has the technical depth to lead from the front and the people skills to bring a team with them. The salary range for the position is $80,000 - $110,000. What you'll do Team leadership & coaching Give the pod daily direction, guidance, and support. Coach engineers on troubleshooting methodology and technical best practice. Run ticket reviews and quality checks. Help onboard and train new team members. Champion the company's values, standards, and ways of working. Technical leadership & escalation Act as the first point of escalation for Tier 1 and Tier 2 engineers in your pod. Help the team diagnose and resolve complex issues across Microsoft 365, Azure, networking, endpoint management, security, and line-of-business applications. Carry out advanced troubleshooting across Windows, macOS, Microsoft 365, Azure AD/Entra ID, Intune, VPNs, DNS, DHCP, firewalls, and network connectivity. Review escalated tickets and make sure root cause analysis is completed where it matters. Ensure critical incidents get timely attention and resolution. Escalate to senior leadership, vendors, or engineering when additional resources are needed. Service delivery Monitor ticket queues and how work is distributed across the pod. Keep service level agreements (SLAs) consistently met. Spot recurring issues and put preventative fixes in place. Maintain high levels of client satisfaction. Projects & client support Support client onboarding activities. Help deliver implementation projects and technology rollouts. Coordinate technical tasks across the pod. Make sure project deliverables are accurate and on time. Process improvement Find ways to make support more efficient. Keep documentation and knowledge-base articles accurate and up to date. Standardise troubleshooting and support practice across the team. Contribute to wider operational improvements. What we're looking for 5+ years in IT support or with an MSP. Strong working knowledge of Microsoft 365, Azure, Windows environments, networking, and endpoint management. A real troubleshooter, with strong problem-solving instincts. Experience mentoring or leading technical team members. Excellent communication and a genuine client-service mindset. Hands-on experience across Microsoft 365 administration Microsoft Entra ID (Azure AD) Intune / endpoint management Windows desktop and server environments Active Directory and Group Policy Networking fundamentals (DNS, DHCP, TCP/IP) Firewall and security concepts Remote monitoring and management (RMM) platforms MSP ticketing systems Bonus points Leadership experience within an MSP. Project coordination experience. Relevant certifications (Microsoft, CompTIA, Cisco, and similar). How we'll measure success SLAs consistently met Effective resolution of escalations Pod productivity Ticket quality Client satisfaction The growth and development of your team Our hiring process We've designed our process to get you from application to offer in 2-3 weeks - no lengthy waiting periods, no unnecessary stages. Step 1 - AI Interview (within 48 hours of applying). Complete a short AI-powered interview at a time that suits you. No scheduling required - you choose when you do it, and it can be completed within 48 hours of applying. Step 2 - Recruiter Call. A member of the Zero Hiring team will reach out to walk you through the role and the business in more detail, answer your questions, and make sure this is the right fit on both sides. Step 3 - Client Interviews. You'll meet the team. Typically 2-3 interviews with the hiring organisation, designed to give both parties a thorough and genuine sense of fit. Step 4 - Offer. If it's a match, we move fast. Expect a clear, timely offer without the drawn-out back-and-forth.

Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Tuition assistance Vision insurance 401(k) Summary: We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support : Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance : Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management : Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communication : Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. Documentation : Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. Security Management : Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation : Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Continuous Improvement : Identify opportunities for process improvements and contribute to the development of best practices within the team. Knowledge, Skills, & Qualifications: Education: A degree or diploma in Information Technology, Computer Science, or a related field. Experience : Prior experience in an MSP or IT support environment, preferably servicing SMB clients. Technical Skills : Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). Certifications : Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. Problem-Solving : Strong analytical and troubleshooting skills with a keen attention to detail. Communication : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service : A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. Team Player : Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits : Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development and certification reimbursement Opportunities for career advancement Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Job Description Job Description As a Systems Engineer supporting the Government, you will be trusted with supporting an enterprise - wide Identity, Credential, and Access Management (ICAM) implementation effort, as well as Identity Access Management (IAM) solutions and systems to facilitate User Life-Cycle Management. In this role, a typical day may include: Installing, configuring, and deploying Radiant Logic: migrate code and data, integration with other systems for automation, etc. Participating in system development to include design, modeling, security, integration, and formal testing of an ICAM solution Installing, integrating, configuring, and deploying Identity Access Management (IAM) solutions and systems to facilitate User Life-Cycle Management Creating, validating, and justifying security solutions and designs consistent with Government customer objectives and best practices Engaging with Government stakeholders to gather project requirements and develop complex solutions towards resolution Providing appropriate access to applications, systems, and data with advanced authentication May coach and provide guidance to less experienced professionals Requirements Expertise in designing, implementing, operating, upgrading, and maintaining Radiant Logic Virtual Directory Service (VDS) including Federated Identity Management (FIM) Experience with Windows servers, databases, application servers, etc. Experience with Active Directory and LDAP Experience with Radiant Logic and/or SailPoint products DoD 8570 Certification IAT-II, including: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Top Secret/SCI Clearance with the ability to obtain a counter-intelligence polygraph 10+ years experience in relevant field Desired Experience with supporting IAM in a Cloud environment, including Azure or AWS Experience with ServiceNow Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran-owned, highly regarded IT consulting and management firm. Since 2014, ENS Solutions has been a trusted partner for the Department of Defense (DoD) and Intelligence Community (IC), providing innovative solutions in the core competency areas of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, Systems Engineering, Program/Project Management and IT support. Our mission is to provide solutions and services that yield enduring results in support of the United States. ENS Solutions has been able to maintain a standard of excellence in our relationships while delivering scalable and collaborative infrastructure to our clients, as well as a culture of growth, balance and value for our employees. Why ENS? Free Health, Dental and Vision insurance coverage 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Flexible work schedules Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.