1189 IT Support jobs

Desktop/Executive Support Analyst City of London £Competitive Windows, Active Directory, Apple/Mac, ITIL Desktop/Executive Support Analysts are required to join a thriving financial services organisation based in the heart of the City. This role would ideally suit a support professional with some commercial experience providing Windows support within a fast-paced environment. This is a busy and varied role within a friendly team with great opportunities for long term career growth and development. Key Responsibilities: 1st - 2nd line Desktop Support and remote support to all global office personnel 5000+ VIP user support to senior management 200+ Managing tickets via service management tool ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting IT Support Manager and escalating support issues to Head of IT where necessary Basic network troubleshooting Mobile device support (Apple/Android) Active Directory Users and Computer administration Windows 7x/10 support MAC OS X support Participate in ad-hoc support requests, Desk moves, Desk side support Supporting the business core hours 7am to 7pm rota basis (Mon-Fri) Traveling to regional office locations to conduct desktop support tasks inc, break fix and new joiner setups. Acting as a Major Incident owner during a reported MI (following the documented MI process) Key Skills and Experience: Experience in a similar 1st/2nd line/Desktop Support role Strong background in Microsoft Office A background in Windows Microsoft Windows 10+ Active Directory Microsoft Exchange Office365 Mimecast Skype Business SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management For a full consultation on this pivotal role, send your CV to ARC IT Recruitment.

Lynx are working with a market leading organisation who are seeking a Senior IT Support Engineer to join their team. The Senior IT Support Engineer needs to be in a role that has direct reports or someone that is striving to that type of position. Essential Skills & Experience for the IT Support Engineer: Minimum of 4 - 5 years in a Helpdesk role Strong Office 365 experience Microsoft Azure knowledge Active Directory experience Networking exposure (DHCP, DNS, GPO) If you would be interested in the Senior IT Support Engineer role, or you know of someone who would then please get in touch.

Focused on further developing my clients in-house developed Production system, as well as Time and Attendance and HR systems. There will be the opportunity to work on projects from inception through to completion, creating new systems and processes that will help to streamline efficiency across the entire company. Client Details One of the UK's leading Structural Steel Fabrication and Construction companies. Description Managing daily operations of network and server infrastructure. Effectively managing a team of Software Developers and IT support technicians, including training, communicating job expectations, setting KPI's and objectives, and absence management. Aligning IT infrastructure with current and future business requirements. Ensuring security of data network access and evaluating risk and developing network recovery and backup processes. Assessing and purchasing new and replacement hardware. Assuring that IT activities are within the limits of applicable laws, codes, and regulations. Testing, troubleshooting, and adjusting information systems to operate effectively. Implementing security of the network, data and its storage and communication systems and goals. Lead large scale projects, including the design and deployment of new IT systems and services. Help define IT infrastructure strategy, architecture, and processes. Profile 5 + years experience in IT Management. Experience of leading large IT projects and managing large IT infrastructures across various technologies. Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems. The ability to work under pressure and have confidence in their decision - making. Planning, organisational and time managements skills are essential, as is the ability to communicate at all levels of the business. Job Offer Competitive Salary Package. Excellent Support from higher Management

IT Support Engineer/Support Manager Up to £32,750 Permanent Hertfordshire Diverse Company culture Our collaboration with a well-known institution in the Education industry is seeking an IT Support Engineer with experience providing IT support, preferably in the educational domain. The trust is responsible for six schools in Hertfordshire that educate over 4000 children, this position will be to provide support to their Harpenden location with occasional visits to another of their locations over the summer. The Role As the IT Support Engineer, you will be responsible for providing 2nd Line Support for all staff & students as well as support for Network Infrastructure, Servers and Workstations. Day 2 Day Responsibilities Delivering technical guidance and support to school Developing and maintaining the network infrastructure and ICT systems in schools Working with network components like DNS/DHCP Essential Skills Windows Server Experience Windows Device Support - Laptops/Desktops Office365 Active Directory Exchange General Networking - VLANs, Networking Principles, Monitoring If you'd like to play a key part in our journey, then please send us your CV Please apply to this advert or email your CV IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Cloud Transformation and Advisory consultants x2 A leading consultancy are looking to hire Cloud Transformation and Advisory consultants You would be responsible for;. Experience developing cloud-based business solutions to large enterprise customers on either Microsoft Azure, Amazon Web Services, Google Cloud and multi-cloud solutions. Understand what Legacy IT systems look like and how to transform to the appropriate digital cloud based solution and platform Therefore they are looking for people with the following skills and experiences;. Pre Sales/Consultancy and/or providing solution input into customer discussions and early engagements, where it supports the sales engagement process. Lead cloud based solution designs of high complexity with responsibility for the technical integrity and costs of the solution. Promote the cloud transformation and managed service proposition Cloud Transformation and Advisory consultants x2

IT Support Technician Contract - 12 months Rates- Competitive Inside IR35 My client is looking for an IT Support Technician to take ownership of End User Computing hardware and application support queries and issues. You will be working on customer support tickets and tracking, user account administration and management on Active Directory and Office365. Troubleshooting network connectivity in LAN and provides backup support to the network team when needed. As well as other day to day and project-based tasks. You will have experience in general hardware troubleshooting and fault diagnostics. PC software installations and troubleshooting. Office 365 suite (Office Applications, Exchange, OneDrive, SharePoint). Active Directory and O365 administration. You may have experienced of LAN/WAN, VOIP and TCP/IP, Ethernet and ISDN. Any manufacturing systems hardware such as RF Barcode Scanning. Please note this role will require travel to client sites and some on call support. Candidates require to hold a full driving license IND_PC3 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

REQ ID: 112669 JOB TITLE: End User Support Engineer SALARY: Competitive POSTING END DATE: 28/02/2023 LOCATION: London Jaguar Land Rover is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. The Opportunity 100% office based, this role supports the delivery of critical IT Support and Services to JLR colleagues at our key London office and occasional support at our Midlands offices. This role contributes to the future strategy of End User Services at JLR with specific focus on ensuring that the services delivered both from within our internal team and across our partners, meets business expectations. Key Accountabilities and Responsibilities Primary objective is to provide specialised 2nd and 3rd Line Technical PC, Mobile, Hardware, OS and O365 Productivity Suite Support for our key/critical & senior users to strict service and experience levels. Provide elevated Digital Experience Level Agreements (XLA's) and end to end service management for our sites and meeting suites. Support and implement a wide range of Digital End User technologies and feed into future strategy roadmaps. Analyse and report data points including Asset Management and Tracking, Productivity suite data, Productivity Score, Teams CQD analysis, User data and Supplier Service Quality assurance. Support for a high percentage Windows & Mac platforms and apps Provide support for Unified Comms, Meeting Technologies and Meeting Room services, including testing, monitoring and break/fix. Support DWP Continual Service Improvement objectives. Maintaining and grow relationships across immediate team, suppliers, wider IT organisation and business domains. Evaluate and provide feedback on available and emerging technologies to determine the potential impacts and business value. Provide Digital End User Project administration support. Contribute to the management of supplier commercials and services, where external suppliers are used to deliver services. What you'll need Essential Highly experienced in delivering IT End User technical support. Experience in Enterprise IT End User Support of 3000+ users Expert in Microsoft O365, Teams, Teams Meeting Rooms (MTR), Windows 10/11, MacOS, Active Directory, Azure, PowerApps, SCCM, Intune, SharePoint, iOS/Android ITIL Service Management Excellent analytical and problem-solving skills Desirable IT Project Management experience PowerShell SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. Jaguar Land Rover is committed to equal opportunity for all.

REQ ID: 112668 JOB TITLE: End User Support Engineer SALARY: Competitive LOCATION: Manchester Jaguar Land Rover is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. The Opportunity 100% office based, this role supports the delivery of critical IT Support and Services to JLR colleagues at our key Manchester office and occasional support at our London office. This role contributes to the future strategy of End User Services at JLR with specific focus on ensuring that the services delivered both from within our internal team and across our partners, meets business expectations. Key Accountabilities and Responsibilities Support and implement a wide range of Digital End User technologies and feed into future strategy roadmaps. Analyse and report data points including Asset Management and Tracking, Productivity suite data, Productivity Score, Teams CQD analysis, User data and Supplier Service Quality assurance. Provide specialised 2nd and 3rd Line Technical PC, Hardware and O365 Productivity Suite Support for key/critical users to strict service levels. Provide elevated Digital Experience Level Agreements (XLA's) and end to end service management for our site Support for a high percentage of Engineering users on Ubuntu, Mac and Windows platforms and apps including Dassault iPLM and development tools, Git etc. Provide support for Unified Comms, Meeting Technologies and Meeting Room services, including testing, monitoring and break/fix. Support DWP Continual Service Improvement objectives. Maintaining and grow relationships across immediate team, suppliers, wider IT organisation and business domains. Evaluate and provide feedback on available and emerging technologies to determine the potential impacts and business value. Provide Digital End User Project administration support. What you'll need Essential Highly experienced in delivering IT End User technical support. Expert Ubuntu and MacOS skills are critical to this role 3+ Years' experience in Enterprise IT End User Support of 3000+ users Expert in Microsoft O365, Windows 7/10, Active Directory, Azure, PowerApps, SCCM, Intune, SharePoint. ITIL Service Management Experience in similar DevOps/Agile environments is Excellent analytical and problem-solving skills Degree or 5+ years equivalent experience preferred Desirable IT Project Management experience PowerShell SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. Jaguar Land Rover is committed to equal opportunity for all.

SC Cleared - IT Support Analysts 5 months + Inside IR35 Based in York Tech Bar Staff Mon-Fri 09:00 to 17:00 each Day. Based on a model where those staff are working on a roughly five day working week, that we set out how many of those days need to be in the given office (for the Tech Bars) - ie 2 staff in York, for 2 days per week. To physically manage the Tech Bars in Glasgow/Manchester/Bristol/York the expectation is that these staff would be in the office Monday-Friday. For the other roles, once training has been completed, Office Attendance a minimum of 2-days per week, and remote working up to a maximum of 3-days per week. The Service Desk Job Description is: Role description The role is part of the a central government Team, which delivers modern and flexible digital and technology services that are cost efficient whilst maintaining high quality services to users across the department and Partner organisations. The First Line IT Support Analyst provides first level support through taking calls and handling resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Key Tasks and deliverables Receive, log and manage calls via telephone, email and customer portal Maintain an Asset Database and track changes Log all calls in the Service Desk Call Logging system (Jira) Maintain a high degree of customer service for all support queries and adhere to all service management principles Through Active Directory; create user accounts, reset passwords Escalate issues/unresolved calls with 2nd line support where problems cannot be resolved at a 1st line level Good knowledge of GMail, Google Calendars and Google drive Knowledge of Smartphones IOS & Android Excellent in-depth knowledge of Windows 8.1 & IOS operating systems (mixed estate to support) Good knowledge of MS Word/Excel/PowerPoint VERY clear verbal communication skills as 95% of user interaction is over the phone

Hybrid role based out of our East Leake offices 2 days per week The Role At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you can lead and influence those around you, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as our Service Desk Team Leader at Saint-Gobain Digital. Is this role right for me? First and foremost, we always want to recruit talented people that align well with our values and way of working. For this role, we are looking for someone with the following skills and experience: Previous experience of a supervisory position, ideally in an IT Support Role Previous experience of working on an IT Service Desk Understanding of ITIL principles Able to demonstrate excellent customer focus Able to create high quality end user communications Able to coach and mentor team members Able to build good working relationships with other IT teams and key business stakeholders Strong interpersonal, written and oral communication skills Full UK drivers licence desirable What will I be required to do in the role? Working alongside the Service Delivery Manager, the Service Desk Team Lead will ensure that resources and services are aligned to maintain agreed service levels and minimise any impact caused by service disruptions through management of the various communication channels and as a key participant in the MI process. Ensure SLAs are met or exceeded by the Service Desk and improvement plans are implemented where SLAs fall below expected levels Ensure the accurate creation of all key processes relating to incidents and service requests, confirming that they are followed consistently Ensure that Asset Management processes are in place to ensure that the CMDB is kept up to date, that data is accurate and used throughout the ITSM system (ServiceNow) at various stages of the ITIL Service lifecycle. Ensure a comprehensive development, training and succession plan is in place across the Service Desk Ensure communications across all channels are effective and timely including those related to service disruption, scheduled change and general information such as newsletters Provide support and guidance for the Service Desk Analysts Inspire your team to go above and beyond in delivering great service About Us Are Saint-Gobain an Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

As an IT Support Technician, you will provide technical support services, including support for desktops, laptops, and file/print servers. You will be a cross-department resource with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, and desktop support. The IT Support Technician will also function as the face to the end-user on an everyday basis and will be called upon to take ownership of end user needs and services. Represent the company IT organization in a professional manner, and report regularly to direct manager. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don't believe you meet every one of the qualifications below. Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures. Configure and deploy workstations (Mac & PC) for new and existing users. Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed. Maintain asset inventory of equipment for site (PCs, printers, servers, etc.). Share job responsibilities and knowledge within the Team. Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs. Answer limited number of support desk phone calls Experience configuring and supporting Windows and Mac computers. Demonstrated experience with PC configurations and the installation/maintenance of desktop applications. Works under general supervision Has knowledge of the field's commonly used concepts, practices, processes, and procedures Resolves problems/issues that are less complex in nature Communication: consistently demonstrates solid written and verbal communication skills Decision making: makes routine decisions of basic complexity with a focus on service excellence Discretion: Able to exhibit basic judgement and resolve low-level conflicts with limited assistance Independent thinking: relies on instructions and pre-established guidelines to perform the functions of the job Completes basic analysis in completing assignments and deliverables Experience with remote support solutions. Experience with Microsoft Office 365 a plus Experience with MDM to manage computers and mobile devices Compliance and Management of Risk Understands and adheres to policies, procedures, regulations and laws for the department and the organization to protect the assets and reputation of Radancy. Report concerns or violations to appropriate persons or area (management, HR, security, etc.). Join the global leader in talent acquisition technologies that's committed to finding new ways to leverage software, strategy and creative to enhance our clients' employer brands - across every connection point. We're looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect. Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.

Service Desk Team Lead Avonmouth - Hybrid £30,000 - £35,000 + bonus A new Service Desk Team Lead position has become available within an established business in North Bristol. Due to continued growth and huge investment within IT, the business are looking for an experienced Service Desk Team Lead to provide expectational leadership and IT support services to all business users. The Service Delivery Team Leader is a key role, tasked with managing a team of Service Desk Analysts and Technicians. You will be responsible for overseeing the day-to-day effectiveness of service provision, ensuring the effective management of all incidents and service requests, ensuring that targets are met. The role is a split of hands on and team leadership. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge Service Desk Team Lead Responsibilities: Support and manage the activities of the service team to provide day to day operational support and be available to respond to escalation events at any time. Deputise as Major incident Manager when required. Provide support and development to the team through regular performance reviews using reports on the performance of the team against service levels and key performance indicators. Monitor and identify trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate. Service Desk Team Lead key experience: Previous experience as a Service Desk Team Lead or Supervisor is required Experience of working within an ITIL framework Broad IT knowledge and capability, including the Office 365 suite Excellent organisational skills with the ability to multi-task Knowledge of Business Process Management Able to prioritise work under pressure and deliver to tight deadlines. Stakeholder management The business offers a hybrid working policy with free parking available on-site.

This is a superb opportunity for a 1st Line IT Support Engineer to join one of the most successful businesses in the UK operating within the Financial Services space. A great career journey awaits, beginning with 1st Line level support of core Microsoft technologies. Client Details Michael Page are proud to be representing one of the UK's foremost Financial Services organisations, as they now look to add talent to their growing IT Service Desk. Description The 1st Line IT Support Engineer will work as part of an established team, offering remote-based, Service Desk support to the company's internal userbase. The company is rapidly-expanding, with offices across the UK, and a busy IT Service Desk that handles approx. 150 tickets per day. You will work as part of the team, offering 1st Line Support to end users on a range of areas, including Windows 10 troubleshooting, Active Directory password resets and basic Office365 support of issues covering Teams, SharePoint etc. The IT function is all in-house, so you will have outstanding opportunities to progress and build a career, into areas such as 2nd Line, Field Support, Infrastructure and IT Management. This is not a 'log-and-flog' IT Support role, as you will be responsible for technical resolutions where necessary, before escalating to 2nd Line where required. You will have the chance to work in a hybrid environment, with 2 days at the Walsall office with the team, and 3 days remotely from home, if you wish. Profile As the successful candidate for the 1st Line IT Support Engineer role, you will have at least 12 months experience in: Windows 10 Active Directory Office365 PC/Laptop Break-Fix Job Offer £20,000 - £22,000 Starting Salary. + Corporate Benefits.

IT Support/Infrastructure/Cloud/DevOps opportunities Location: Gloucester, London Area Clearance: DV eligible (Must be a British National & Have resided in the UK for 10 years' continuously) Have you ever wanted to work for a company at the forefront of driving new technology? Our client is not only a global leader, with 2500 clients across over 60+ countries, but they also do amazing things in the UK. From travel to healthcare, you can rest assured that every service will be delivered with the help of their technology-based products and services. They really do help to keep Britain ticking! As an IT Support Engineer, you will join a team of experienced and multi-talented individuals, providing first and second level technical support, resolving engineering problems and incidents to make sure clients get the return they need on their technology investments. You will be a proactive member of the community, keeping an eye out for risks and problems, monitoring overall system performance, and not only learning from colleagues but also sharing your own unique knowledge within the team to enhance skillsets and become better workers together. Your skills & experience: Our client is looking for enthusiastic engineers at all levels with either a foundation in or in-depth knowledge of one or more of the following: DevOps, Cloud, Linux, Wintel, Virtualisation, Storage and Backup, Desktop As an employee, you will be exposed to a range of flexible benefits to help you get more from your reward package. From healthcare to pension, and even buying and selling holiday, this company has you covered. Aside from this, they boast an incredibly forward-thinking, diverse community with many opportunities for development and activity, including the company sports team that annually competes in the UK Corporate Games, raising money in the process for various charities and causes. If you want to be a part of a company that makes a change, this really is the place to be. For an informal conversation on the above and what you're looking from the role, get in touch below! (see below)

Employer description: Bluecube exists to make its clients' lives easier. Our clients pay us to be their whole (or an extension of) their IT department so that their businesses are not limited by technology and their minds are not needlessly pre-occupied by IT. A Microsoft Gold Partner and a Tier 1 Cloud Solutions Provider, Bluecube has a proven track record as a Managed Services Provider and helping businesses use technology to their greatest advantage. Since our story began in 2003, Bluecube has grown consistently year-on-year and now has a team of over 150 professionals, in 13 offices around the world, supporting over 150 clients and over 12,000 users, 24 hours a day, 365 days a year. Bluecube recognise that all companies are different in terms of size, sector and operation and offer a complete spectrum of IT support. This includes but is not limited to, the supply and support of IT equipment, the design, build, delivery and support of both cloud and hybrid IT solutions and individual strategic advice to enable clients to achieve their goals. With the right IT infrastructure and support in place, downtime is minimised, security protection is increased, agility is boosted and competitive advantages are strengthened. Our core values are ingrained into our identity, keeping us focused and working to the best of our ability every day. We strive to be straightforward, curious, different, outstanding, agile and generous, measuring everything we do against these principles. Bluecube cares about the relationships we build and alongside the smooth running of the day-to-day service, we are long term partners for all our clients. The Bluecube Academy currently has 15 ICT Apprentices as well as a Business Administration Apprentice and a Finance Apprentice. We are committed to the ongoing training and development of our Apprentices. Overview: If you have a passion for technology and want to join a culture that rewards smart, driven, and fun-loving people, you may well be a Bluecube person, and we would love to hear from you! This is an exciting chance to become a Information Communications Technician Apprentice and join the team here at Bluecube Technology Solutions based in Central Milton Keynes. Check out their New MK Office - We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment. Main role: At Bluecube Technology Solutions as an Information Communications Technician, your role will involve remotely creating and deactivating users, building, preparing, and organising the delivery of machines to a variety of clients and providing technological solutions and support to our clients. This role will involve speaking to our clients on the phone on a regular basis, so a polite and professional telephone manner is essential. You need to be able to work well within a team and coordinate with each other providing exceptional customer service to our clients on a day-to-day basis. Key responsibilities: Here is a flavour of what you'll be doing: Efficiently handling incoming user account or client tickets Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues Performing initial triage on all issues and aiming to resolve issues on the initial call Logging detailed and accurate information into the call management system Taking responsibility for your personal call queue, as well as the team call queues where necessary, ensuring that all calls are resolved in a timely fashion Communicating with the client to keep them updated of the progress and ensuring that customer satisfaction remains high Assisting with other process-based responsibilities, like performing software builds/rebuilds on PC's/laptops, installing and configuring Windows services and quality checking build quality before delivery Escalating tickets as necessary What we are looking for: Skills required: Practical experience of exploring technology (e.g. Repairing or troubleshooting personal PC's/Laptops) Effective communication skills both written and verbal Personal qualities: Interested and excited by technology Excellent time management skills Proactive problem solver Polite and professional Strong attention to detail Takes pride in providing a high level of service Entry requirements: You need to have 5 GCSE's: Maths and English (or equivalents) at grades D or above 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Starting salary: £12,000 per annum. Working week: Monday - Friday, 8:30am - 5:30pm / 40hrs a week. Company Benefits: Onsite gym Bluecube uniform Breakout area with pool table and vending machine Dress-down Friday Future prospects: We want our staff to stay with us for years (our longest-serving employees have been with us from the very start). Pathway to becoming a First Contact Resolution (FCR) Engineer within Bluecube. There is also the opportunity to continue your apprenticeship journey through to Level 4 and Degree apprenticeship programmes. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Employer description: UK IT Networks was founded as a customer-led business in 2012 with the support of key UK clients. Our recent acquisition with a well-established communication and IT support company has strengthened our position as a leading provider of telephony and IT support services in the UK, with offices based in the North West and South East of England. Our success is supported by our glowing customer testimonials and customer retention, with over 90% of our customers continuing to stay with us and adapt their businesses with our services. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day-to-day monitoring of in-house and client equipment both physical and cloud-stored. Main roles and responsibilities: Achieve KPI's given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations, and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone, and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers' and employees' expectations are managed as per our values. Use initiative to learn new products & systems and share your knowledge with others. What we are looking for: Desirable skills and experience: Excellent written, presentation, teaching and PC skills Experience of working in a customer services function Experience of working in an IT support environment Meticulous in your fault resolution and have exceptional presentation skills Personal qualities: Highly organised, proactive, ambitious and responsible customer focused individual Able to work under pressure and within tight timeframes Strong initiative and can demonstrate a desire to improve all areas of operations Good communicator with the ability to manage challenging conversations Has a 'whatever it takes' and positive attitude The ability to overcome challenging situations and turn the negative of a fault into the positive of a resolution to ensure the customer journey is as positive as possible Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Working week: 37.5 hours a week Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Employer description: Established in 2004 we have been providing solutions driven IT Support to businesses of all sizes. With the customer at the heart of our focus, we aim to deliver the best-in-class customer service. Services range, but are not limited to: Proactive I.T support and health monitoring for all devices System patching Cyber Security Microsoft 365, OneDrive, SharePoint administration and support We are driven by facilitating your success through suitable solutions that are tailored to your business and after 18 years of supporting small businesses AnyTech Solutions is extremely proud of its reputation. We place customer service and support at the top of our vision statement and this helps ensure that our standards are never allowed to slip. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. Main responsibilities: To be the first line support on both support desks and when onsite with a senior technician. Resolve the day-to-day administration-based support tickets that are sent for resolution. Support the main front desk when it is unmanned and communicate with clients professionally and clearly on all aspects of their current tickets. Be able to answer phones confidently and maturely. Adapting to changing work priorities Written and verbal communication skills Meeting deadlines and schedules Setting priorities Working with detailed information/data Working with frequent interruptions What we are looking for: Personal qualities and experience: Happy / able to work as part of a team Proactively looks to help and assist senior members while prioritising core duties Customer facing experience / well presented Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Future prospects: To grow within the company in seniority and responsibility To build on any early learning and become further qualified Become a long-term member of the team Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Senior IT L2 support IT Support/Level2 IT support (Global IT Team)/IT Service Desk Support How does working for a market leader innovating in energy, smart meters and expanding in to the electric Vehicle market which is making our world greener sound? An urgent opportunity has arisen in their Global IT team for a L2 IT Support team, which will involve working with their Global Client Services Teams, Global Infrastructure Teams, Local Management and Employees and L2 Infra SPOCs Your day to day will be: Responsible for L2 support within the global Client-Services organization. Supporting all relevant L2 incidents, problems, change and service requests, relating to infrastructure, collaboration, security, or any other relevant areas of CS support. Resolve technical issues, KB article improvements and coach L1 support team members. Represent key focus areas within Client Services, focusing on Infrastructure, collaboration, and security SPOC areas. Represent the local business for any IT related matters or an escalation point. Cooperation between the various IT-Teams. What skills should you bring to be successful and grow: Senior Service Desk experience Senior Good understanding in ITIL methodology. Working with global service desk systems, like ServiceNow. Microsoft certifications highly regarded. Microsoft OS & Workstation Applications Service Desk System Audit and Compliance frameworks and in relation to End User Compute Collaboration Products and tools ITIL This is a hybrid role with three days in the office and two days from home, ideal for someone in the Manchester or surrounding areas, they have wonderful HQ and people organically grow with most being promoted and given opportunities to take steps and leaps in their career The client offers a market leading salary and a more than generous benefits package that is unmatched to most organisations. This is a critical hire and the client is ready to interview so don't delay and apply today! * Must have ILR or British National, No sponsorship provided.*

IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS

IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS Our rapidly growing client is seeking a dynamic, hands-on and technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. As IT Manager, you will help support the Helpdesk by setting SLA's and contribute to enhance the global performance of support activities introducing local enhancements in escalation workflows. The successful IT Manager will have experience of managing and leading various IT teams, including software developers, network engineers and IT support analysts.7 Other duties will include: Deploy project activities to support business target and goals, always in respect of global IT strategy and guidelines Project activities will include: gap analysis, functional/non-functional requirements description, testing and organizing deploying activities including training and support Manage demand management activities, gathering requirements and inputs from the business in order to analyze them and define the right level of priority Document the functional and non-functional requirements to support new features' development Ability to escalate priorities at country and global level and help in manage at local level minor issues. Manage the local Help-Desk activities contributing to define the right performance in between local and global support activities Experience interpersonal and communication skills are a must. Technical skills and experience: Previous experience of managing a busy IT helpdesk and delivering various IT Projects Advanced to expert user of Excel and good grasp of data analysis Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.) Knowledge of CMS platform/features in open technologies Knowledge of the main integration technologies (API, WebServices etc) Structured approach, process oriented, multi-tasking and ability to prioritize This is a permanent position based in Lancashire/remote and is paying a salary of up to £50,000 + benefits Again, we are seeking a technically astute IT Business Manager to take charge and help deliver a variety of IT Projects, from Desktop roll-outs, to Network management as well the deploying the new ERP platform. IT Manager - IT Projects, Helpdesk/Service Desk management, ERP Roll-out, CMS

Employer description: Blue Footprint started in 2005 in the cathedral city of Lichfield as a partnership between a computer repair shop and a software development ;Since then, they've evolved into an established IT support company and managed service provider to small and medium sized organisations across the ;Having grown organically through customer referrals, Blue Footprint put this down success down to their strong customer focussed, friendly ;The long serving team with a combined industry experience of 70 plus years are the heart of their company and their enthusiasm for technology has never dulled. Blue Footprint enjoy nothing more than providing innovative services and solutions that have tangible benefits to their ; Overview: The number one goal of everyone in our team is to make their Clients exceptionally happy. The IT Helpdesk Engineer Apprentice plays an important role in making sure that ;The IT Helpdesk Engineer apprentice handles the first level support requests that come in from the ;They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the ;When help is needed, the IT Helpdesk Engineer Apprentice can get help from or escalate issues to other members in Service Delivery ; Responsibilities & Tasks: Providing a first point of contact for customers through the helpdesk, be that via phone, email or ticket Delight clients with a friendly, quick and helpful experience Provide basic remote troubleshooting Use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process From time to time, the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise, you may be required to help with project delivery Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the Service Delivery Manager and Clients Follow the schedule provided by the Service Delivery Manager Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Undertake other duties as required by the Service Delivery Manager Skills & Attributes: A love of (and ability to) solve problems & challenges Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and English IT literate - Advanced user level A deep desire to deliver an amazing client experience The ability to keep up with & adapt to the fast-paced IT world Preferred, not essential: Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Working week: 40 per ; Salary: £12,000 - £15,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Employer description: The Company Blaze Networks are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK.They are fundamentally a customer and service-focused organisation, dedicated to ensuring their customers' networks and IT systems are highly dependable, secure & cost effective.They offer their customers complete IT solutions ranging from setting up printers and supporting windows to building corporate ; Overview: They have an opportunity for an IT Networks Engineer Apprentice in the Projects Delivery Team.The role is perfect for someone wishing to build on their existing IT knowledge and will give you exposure to the way IT projects are delivered to end customers through each of the project ;The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and ; The ideal candidate will have good IT knowledge and a thirst for IT technology and want to forge a career working towards IT troubleshooting, network engineering and consultancy and have good ideas to contribute towards the company evolutions and have a strong drive to progress within the ; Salary: £15,000 per annum. The Role: Working as an IT Networks Engineer in the Project Delivery team you will be involved in all elements of an IT Project life cycle from taking delivery of the hardware to the installation onto a customer ; The duties will involve: Troubleshooting to establish and diagnose IT problems and faults The implementation of pre-configured templates onto the customer hardware which has been created by one of the Project Engineers Adding devices into the company's internal system and monitoring systems Documentation of the customer systems which will then be passed over to the customer and IT Support teams to enable the delivery of the managed service Scheduling of firewall upgrades and other routine maintenance Complete cabling tasks Install and configure relevant software and hardware to network devices, switches and routers Supporting members of the project team with the delivery of Network implementation, M365 projects, Intune deployments, Server deployments, etc. Assisting project delivery and sales team to collect relevant network information for ongoing sales or project requirements Desired skills: Strong communication skills are a must. Basic knowledge of Outlook, Microsoft 365. Excel & Word and can use standard applications to process, obtain and combine information Good understanding of network concepts and principles. Able to use a problem-solving approach to respond appropriately to a wide range of ; Be able to complete some routine and non-routine tasks. Personal qualities: Able to work under pressure and prioritise own workload for maximum efficiency Be able to plan and organise both familiar and new tasks Can produce and respond to detailed written and oral communication Able to work on own initiative with minimum to no supervision Logical, pro-active and have an analytical approach to your work Have strong attention to detail Have an awareness of others' roles, responsibilities and requirements in carrying out your work Entry requirements: The entry requirements for this Cloud Network Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Future prospects: Many of the companies' former apprentices have gone on to forge success careers within the company on successful completion of their ;You will also be given the opportunity on successful completion of your apprenticeship to become a fulltime permanent member of the company with a promotion including: A new job title More responsibilities An enhanced pay and benefits package Further investment in your ongoing training and development Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

1st Line Support Analyst Are you an 1st Line Support Analyst looking for your next exciting opportunity? Perhaps the accountancy industry intrigues you? This London-based accountancy firm is looking to invest in a talented 1st Line Support Analyst to join their growing team, based in Bank, London. As the 1st Line Support Analyst, you will be responding to any escalated 1st Line incidents, analysing and troubleshooting. You will be responsible for all things Microsoft/365, rollouts/upgrades of new devices, as well as maintaining and managing all corporate end user devices (e.g. desktops, laptops and mobiles). It would be your responsbility to ensure users are kept informed through the resolution process. Skills required from the 1st Line Support Analyst: Strong technical understanding of Microsoft 365 Experience working in a fast-paced environment End User Device Management 1st line support experience Excellent ability and willingness to learn new/relevant applications (e.g. CCH, CaseWare and Digita) 1st Line Support Analyst / IT Support Analyst / Level 1 Support / IT Support Engineer/ 1st Line Support Engineer Salary: £25,000-£30,000 per year + benefits Location: Bank, London Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy

Service Desk Manager A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being able to lead a team of Service Desk professionals. This is a great chance for someone to work for a leading charity that have a brilliant working environment whilst still getting the chance to learn new skills and develop your career. The Service Desk Manager you will be responsible for all SLA's and OLA's while also ensuring that the Service Desk team are working at their most effective. The Service Desk Manager will be working closely with a wide variety of IT teams to ensure the continued development of the IT services. Working for a leading charity as the Service Desk Manager you will be working closely with a number of senior stakeholders and be crucial in the development of the charities IT environment. Please note that this position is hybrid with 2 days a week in the office. Skills required for the Service Desk Manager are: - Excellent knowledge of ITIL - An understanding and experience of working within an Agile environment - Great communication skills Service Desk Manager / IT Support Manager / ITIL / Agile This is a great chance for a Service Desk Manager to work for a leading charity and really help them to progress the IT environment further. Salary: £40,000 - £42,000 + Excellent benefits Location: Aldgate, Central London Apply now for immediate consideration regarding this excellent opportunity. Understanding Recruitment is acting as an employment agency for this vacancy

3rd Line Support Engineer Are you an 3rd Line Support Engineer looking for your next exciting opportunity? A brand-new position has arisen for a 3rd Line Support Engineer to join a leading property development company, where you will be providing the 2nd and 3rd line support. As the 3rd Line Support Engineer you will be based in their Harpenden, Hertfordshire office where you will be able to work within a hybrid model after probation. You will bring experience of working with Windows server, Office 365 and Active Directory whilst also having brilliant IT support knowledge. This is a great opportunity for an ambitious 3rd Line Support Engineer to further develop their career in a consultancy that offers impressive progression opportunities. The 3rd Line Support Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and Stakeholder management skills. In this role, the 3rd Line Support Engineer will be working to resolve both software and hardware issues. You will be supporting the business growth, working closely alongside the IT teams to define project plans and work to deadlines. Skills required for the 3rd Line Support Engineer are: Experience of 2nd and 3rd line support AWS experience as well as other cloud technology Brilliant communication skills, both written and verbal Experience of working with Windows server, Office 365 and Active Directory Experience of working in a busy user support environment IT Manager / IT Support / 2nd Line Support / 3rd Line Support / Windows / Office 365 / Active Directory Salary: £50,000 - £55,000 per year + excellent benefits Location: Hertfordshire/ London (Hybrid Working) Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy

IT Support/Infrastructure/Cloud/DevOps opportunities Location: Gloucester, London AreaClearance: DV eligible (Must be a British National & Have resided in the UK for 10 years' continuously) Have you ever wanted to work for a company at the forefront of driving new technology? Our client is not only a global leader, with 2500 clients across over 60+ countries, but they also do amazing things in the UK. From travel to healthcare, you can rest assured that every service will be delivered with the help of their technology-based products and services. They really do help to keep Britain ticking!As an IT Support Engineer, you will join a team of experienced and multi-talented individuals, providing first and second level technical support, resolving engineering problems and incidents to make sure clients get the return they need on their technology investments. You will be a proactive member of the community, keeping an eye out for risks and problems, monitoring overall system performance, and not only learning from colleagues but also sharing your own unique knowledge within the team to enhance skillsets and become better workers together.Your skills & experience:Our client is looking for enthusiastic engineers at all levels with either a foundation in or in-depth knowledge of one or more of the following: DevOps, Cloud, Linux, Wintel, Virtualisation, Storage and Backup, Desktop As an employee, you will be exposed to a range of flexible benefits to help you get more from your reward package. From healthcare to pension, and even buying and selling holiday, this company has you covered. Aside from this, they boast an incredibly forward-thinking, diverse community with many opportunities for development and activity, including the company sports team that annually competes in the UK Corporate Games, raising money in the process for various charities and causes. If you want to be a part of a company that makes a change, this really is the place to be. For an informal conversation on the above and what you're looking from the role, get in touch below!

Grade A - £50,466 to £60,330 (National Framework) or £55,635 to £65,499 (London Framework if you are London office based or homebased and live within the boundary of the M25) Plus an additional allowance of up to £10,000 for exceptional candidates. There is also an additional homeworking allowance of £529 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Permanent Closing date: Sunday 5th February 2023 at 11.59pm Sponsorship We can support Tier 2 Visa Sponsorship for these posts subject to candidates meeting the required eligibility for a Skilled Worker Visa. Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Technology is key to the delivery of CQC s core purpose. Our Technology team does what matters most by providing high quality, customer centric technology solutions and services to CQC colleague, providers and the public through the use of modern, agile and innovative technology. Technology makes a difference; it speeds processes up, enables quicker more efficient communication and working, enabling colleagues to make quicker decisions which translate into better regulation of services. By taking your next career step with us will see you become a part of a team that designs, builds and maintains the organisations digital infrastructure all whilst giving you the opportunity to build an enviable career in an organisation that values Diversity, Learning and Development and supports colleagues to be the best they can be, all while working on some fantastic projects including; Transforming how we regulate by building new technology for registration, assessment and provider-self-service; Bringing in a new CQC website and intranet, and replacing our HR and Finance systems; Making changes to IT systems that implement continuous improvement or respond to need and making available an always-on comprehensive IT support service. Why this could be a great role for you . This is a fantastic opportunity to lead and manage the delivery of new Regulatory & Corporate services being built upon Microsoft Dynamics 365, Power Platform, and Microsoft Azure Cloud. Gain both operational and strategic management experience, collaborate with fellow managers to instil a DevOps approach to build, test and deployment of solutions. Lead a dynamic team of engineers implementing modern cloud-based systems on greenfield projects, utilising industry best practise. You ll be actively supported with your learning and development journey through our partnership with the Microsoft Enterprise Skills initiative along with access to the Pluralsight learning portal. What we can offer you Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will lead the design, build, test and maintenance of CQC s application systems, ensuring the delivered services meet business requirements and user needs. Delivering services that are automated, scalable, reliable and secure. Through your collaboration with partners across functions you will ensure solutions adhere to architectural principles, industry best practice, and meet the desired outcomes of the customers. Responsibility for driving the management and development of the Software Engineering capability by providing technical leadership for the in-house team and external suppliers. You will also contribute to business case development, articulating benefits and return on investment whilst ensuring solutions are delivered to time, cost and quality requirements. Accountabilities: Management of software engineering capability to produce services efficiently and effectively. Utilise modern standards approach through automation and testing. Take responsibility for coaching and guiding others. Design, create, test and document new and amended software components from supplied specifications in accordance with agreed development and security standards and processes. The specification and design of information systems to meet defined business needs. The identification of concepts and their translation into implementation design. The design or selection of components. The incremental and logical integration and testing of components or subsystems and their interfaces in order to create operational services. Coordinate build activities across systems and undertake and support integration testing activities. Understand users and identify who they are and what their needs are based on evidence. Translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Put users first and manage competing priorities. Define, analyse, plan, measure, maintain and improve all aspects of the availability of services. Control and manage service availability to meet the needs of the business in a cost-effective manner, including managing the capability, functionality and sustainability of service components (including hardware, software, network resources and software/infrastructure as a service). Maintain the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations. Articulate risks and explore options and solutions for mitigation. Design, implement and operate controls and management strategies to allow this. Apply technical knowledge and experience to oversee the creation of workable prototypes, both programs and physical outputs. Understands parameters, restrictions and synergies. Set team-based standards for programming tools and techniques and select appropriate development methods. Advise on the application of standards and methods and ensure compliance. Take technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Oversee the execution and reporting of tests, ensuring appropriate tools and techniques are utilised. Manage the implementation of suitable testing including but not limited to BDD, TDD, Unit Testing, System Testing, Integration Testing and Load/Stress testing. Learn from what has worked as well as what has not, being open to change and improvement and working in smarter , more focussed ways. Log, analyse and manage problems in order to identify and implement the appropriate solution. Ensure that problems are fixed according to SLA s or in a timely manner providing proactive communication. Working collaboratively, sharing information appropriately and building supportive, trusting and professional relationships with colleagues and a wide range of people within and outside of the Care Quality Commission. Being careful and thoughtful about the use and protection of government and public information to ensure it is handled securely and with care. Effectively plan, organise and manage team & supplier activities to deliver high quality, secure, reliable and efficient services, and applying project and risk management approaches to support service delivery. Focus on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way. Line management, coaching and mentoring of a team of senior software engineers. Setting and measuring team objectives against strategic goals and organisational priorities. Essential Skills and Experience: Proficient in developing, customising . click apply for full job details

Grade A - £50,466 - £60,330 (National Framework) £55,635 - £65,499 (London Framework if you are London office based or homebased and live within the boundary of the M25) Plus, an additional allowance of up to £10,000 for exceptional candidates. There is also an additional homeworking allowance of £529 per annum for those working from home. Contracted Hours: Full time 37 hours per week Contract Type: Permanent Closing date: Sunday 5th February 2023 at 11.59pm Sponsorship We can support Skilled Worker Sponsorship for this post subject to candidates meeting the required eligibility for a Skilled Worker Visa. However, please note the post is UK based and relocation support is not available. Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Technology is key to the delivery of CQC s core purpose. Our Technology team does what matters most by providing high quality, customer centric technology solutions and services to CQC colleague, providers and the public through the use of modern, agile and innovative technology. Technology makes a difference; it speeds processes up, enables quicker more efficient communication and working, enabling colleagues to make quicker decisions which translate into better regulation of services. B y taking your next career step with us will see you become a part of a team that designs, builds and maintains the organisations digital infrastructure all whilst giving you the opportunity to build an enviable career in an organisation that values Diversity, Learning and Development and supports colleagues to be the best they can be, all while working on some fantastic projects including; Transforming how we regulate by building new technology for registration, assessment and provider-self-service; Bringing in a new CQC website and intranet, and replacing our HR and Finance systems; Making changes to IT systems that implement continuous improvement or respond to need and making available an always-on comprehensive IT support service. Why this could be a great role for you . Excellent opportunity to be at the heart of transformative change delivering CQC s new Regulatory and Enterprise Data Platforms based upon Microsoft Azure Cloud and Dynamics 365. Exposure to both operational and strategic management, collaborating with fellow managers to instil a DevOps culture and approach to building, testing and deploying solutions. Lead a dynamic team of DevOps Engineers implementing modern cloud-based systems on greenfield projects. Work with our Solutions Architects gaining exposure to Microsoft s Well Architected Framework. You ll be actively supported with your learning and development journey through our partnership with the Microsoft Enterprise Skills initiative along with access to the Pluralsight learning portal. What we can offer you Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You should be educated to degree-level with professional qualification OR/AND equivalent experience, especially in managing highly skilled DevOps Engineers or Software Engineers with strong technical background, either from a software engineering or infrastructure engineering, with strong experience in DevOps tooling and techniques. To be successful in this role, you should have previous knowledge of building and optimising deployment pipelines and deployment strategies on popular CI/CD tools as well as strong experience designing, securing, scaling and administering cloud platforms such as Microsoft Azure. Solid understanding and experience of IaaS, PaaS, SaaS and Serverless computing, as well as proven accountability for delivering technical components of major public sector or commercial projects and ongoing maintenance and support. You should also have previous experience of using scripting and coding languages, and the ability to convey complex technical concepts clearly and concisely. Proven track record of driving efficiencies through automation and process design and implementation of application deployment methodologies is also necessary to be successful in this role. Accountabilities: Design solutions and services with security controls embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services. Lead the teams in support, design and implementation of infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, database, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS. Management and monitoring of corporate security; allocate appropriate security permissions and privileges as recommended by industry best practice.9.Implement and monitor back up strategies that adhere to the organisations disaster recovery requirements and ensure that services can be recovered in the event of an incident. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Take full accountability for actions taken and decisions made. Ensure that the right actions are taken to investigate, resolve and anticipate problems. Coordinate team to investigate problems, implement solutions and preventative measures. Maintain focus on the whole life of service delivery -design, develop, deliver and operate. Select appropriate design standards, methods and tools and ensure they are applied effectively. Review the system designs of others to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. Establish standards and procedures across a service lifecycle including the development lifecycle and ensures that practitioners adhere to this. Manage resources to ensure that the systems integration function works effectively. Anticipate and advise on future technology changes that present opportunities for the products or programmes. Manage planning of system and/or acceptance tests, coordinating both functional and non-functional specifications. Provide authoritative advice and guidance on test planning, identify process improvements and contribute to the definition of best practice. Troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS)and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS. Maintain a strong understanding and application of the most appropriate modern standards and practices for automation and testing. Take responsibility for coaching and guiding others. Creating and encouraging a culture of innovation and allowing people to consider and take informed decisions. Remain approachable, delivering business objectives through creating an inclusive environment, welcoming challenge, however uncomfortable. Build and maintain a performance culture where staff are given space, authority and support to deliver outcomes. Keep a firm focus on priorities and address performance issues resolutely, fairly and promptly. Evaluate technologies and identify dependencies and blockers. Make the right decisions at the right times and feel empowered to make a good judgment call. Champion a no-blame culture and take measured risks and learn from mistakes. Create an environment to deliver operational excellence and the most appropriate and cost-effective delivery models for public services. Manage stakeholders . click apply for full job details

This is a superb opportunity for a 1st Line IT Support Engineer to join one of the most successful businesses in the UK operating within the Financial Services space. A great career journey awaits, beginning with 1st Line level support of core Microsoft technologies. Client Details Michael Page are proud to be representing one of the UK's foremost Financial Services organisations, as they now look to add talent to their growing IT Service Desk. Description The 1st Line IT Support Engineer will work as part of an established team, offering remote-based, Service Desk support to the company's internal userbase. The company is rapidly-expanding, with offices across the UK, and a busy IT Service Desk that handles approx. 150 tickets per day. You will work as part of the team, offering 1st Line Support to end users on a range of areas, including Windows 10 troubleshooting, Active Directory password resets and basic Office365 support of issues covering Teams, SharePoint etc. The IT function is all in-house, so you will have outstanding opportunities to progress and build a career, into areas such as 2nd Line, Field Support, Infrastructure and IT Management. This is not a 'log-and-flog' IT Support role, as you will be responsible for technical resolutions where necessary, before escalating to 2nd Line where required. You will have the chance to work in a hybrid environment, with 2 days at the Walsall office with the team, and 3 days remotely from home, if you wish. Profile As the successful candidate for the 1st Line IT Support Engineer role, you will have at least 12 months experience in: Windows 10 Active Directory Office365 PC / Laptop Break-Fix Job Offer £20,000 - £22,000 Starting Salary. + Corporate Benefits.

Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit a LEAD ICT SUPPORT ENGINEER to their team. The LEAD ICT SUPPORT ENGINEER will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputising for the ICT Manager when required. The ideal candidate will have at least 5 years' experience in a IT Support based role, as well as experience of supervising a team and be familiar with supporting AD, GPO, DNS, DHCP, Network Infrastructure, Microsoft 365 and Azure. SALARY & BENEFITS Full time, permanent role Base salary £30,151 per annum Monday to Friday 8am - 4pm (3.30pm finish on Friday) 25 days annual leave, plus bank holidays Secure on-site parking Governors focused on Staff wellbeing Supportive of flexible working Social activities e.g. Friday after school football, staff choir, staff book group & running club THE JOB Manage and Maintain Administrative Systems - Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365). Manage and Maintain Network Infrastructure - including and not limited to Wired and Wireless Networks and associated connected devices. Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate 'housekeeping' tasks are implemented this includes upgrades to hardware and software Installation of desktop, server, network and multimedia hardware and software. Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment. Ensure minimal downtime and inconvenience to staff and students. Carry out, out-of-hours maintenance including upgrades and housekeeping as required. Providing IT support is available at parent's evenings, productions, open evenings etc. as required. Ensure security of the network and embed best practice for safe use of IT across school Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements Ensure efficient deployment of computer hardware around school in line with school policy. To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR. Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan To embed, monitor and look to continuously develop the school's IT Helpdesk system and other reporting channels. Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required. Maintain an inventory of all school's hardware and software, including a record of renewal dates. Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required. Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.

Role: 1st Line IT Analyst Salary: £24K & Unrivalled Benefits Package Sector: Property / Estate Agent Location: Central London My client, one of London's largest estate agencies is looking for a motivated 1st Line IT Analyst to join their growing team to support a large user base, undertaking a diverse range of responsibilities. The role provides an excellent opportunity to work closely with a close-knit IT team, including the Head of IT and Senior IT Engineers. The perfect candidate will display a strong desire to develop their knowledge and be highly motivated top progress into a more senior position in the future. This role will allow you to expand your skillset as you will gain exposure to many of the newest technologies, such as Azure, Office 365, MDM platforms, and many more. Responsibilities: Act as the first point of contact on the service desk, providing support via telephone, email, or face to face Moving and setting up desks & hardware Using Active Directory and Azure AD to setup new started and process leavers Aid Senior engineers when working on exciting projects Help to support the IT infrastructure, including monitoring the network, cloud platform, etc Provide assistance to the Head of IT to ensure security standards are met Complete administration tasks relating to Office 365 & Azure Technical Requirements Office 365 (Including Outlook, OneDrive, and SharePoint) Active Directory or Azure Active Directory Windows OS Hardware - PC's, laptops, mobile devices, printers Mobile Device Management Networking fundamentals - DNS/DHCP/TCP/IP Strong teamwork skills Excellent communication skills Benefits: 31 Days' Holidays Excellent Progression Plan Formal Training Life Assurance Scheme If you're currently in a stagnant role and are looking to achieve career progression, click APPLY ASAP! Active Directory - Group Policy - Windows - Microsoft - Office 365 - Azure - Hardware - Antivirus - Networking - Helpdesk - IT Support - IT Analyst In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.