Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Jun 14, 2019
Full time
Job Purpose
You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.
Key Responsibilities
Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.
Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS.
Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications.
Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions.
Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support.
Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data.
Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data.
Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems.
Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements.
Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers.
Provide second line helpdesk support to assist the IT team.
Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained.
Develop and maintain expertise in the Association’s software packages and applications.
Visit other Impact sites, as required, to provide IT support.
Provide support and training to staff in the use of Impact’s computer systems.
Participate in cross-functional working groups and reviews.
Develop and maintain an awareness of computer procedures throughout the Association.
Orlight
Victor Way, Colney Street, St Albans AL2 2FL, UK
Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30
Background and Orlight Statement:
Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.
Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base.
Our Values:
Professionalism
Quality
Teamwork
Accountability
Inclusion
Integrity
Overview
We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems.
Main Responsibilities
Monitoring server performance
Providing regular patch management
Ensuring endpoint protection is applied to all devices
Ensuring software licensing laws are followed
Scheduling upgrades
Testing and modifying systems to ensure that that they operate reliably
Evaluating the functionality of systems
Providing secure network access for remote users
Designing maintenance procedures and putting them into operation
Training new staff
Assisting with internal upgrades
Ensuring systems meet with requirements set out by GDPR
Provide 2nd/3rd line technical support
Provides regular and accurate reporting on application and hardware status
Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Security
Telephony Systems
PC & Laptop support and lifecycle management
User Access management
Remote access
Hardware Maintenance
Projects
Take Full ownership of system and user problems, responding in a timely manner.
Ensure all issues are documented and reported to Shareholder
Establish and maintain PC hardware and equipment standards.
Be able to work proactively and happy to work on an individual basis
Manage shareholder communication at all levels.
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Requirements
Knowledge of Microsoft Applications, SQL databases & Server 2012-2016
Previous experience within an IT role either internally or for an IT support/infrastructure organisation
IT qualifications such as MCSE\MCSA\CCNA
Excellent communication and people skills
Planning and problem-solving skills
SAN\NAS Storage
VMware & Hyper V
Microsoft Active Directory
Microsoft Exchange\365
Microsoft SQL
Sage
ERP\CRM software
Backup technologies
Jun 10, 2019
Full time
Department: IT/Operations Reporting to: Group Operations Director Salary: £35-40k Hours: 08:00-17:30
Background and Orlight Statement:
Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.
Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base.
Our Values:
Professionalism
Quality
Teamwork
Accountability
Inclusion
Integrity
Overview
We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems.
Main Responsibilities
Monitoring server performance
Providing regular patch management
Ensuring endpoint protection is applied to all devices
Ensuring software licensing laws are followed
Scheduling upgrades
Testing and modifying systems to ensure that that they operate reliably
Evaluating the functionality of systems
Providing secure network access for remote users
Designing maintenance procedures and putting them into operation
Training new staff
Assisting with internal upgrades
Ensuring systems meet with requirements set out by GDPR
Provide 2nd/3rd line technical support
Provides regular and accurate reporting on application and hardware status
Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Security
Telephony Systems
PC & Laptop support and lifecycle management
User Access management
Remote access
Hardware Maintenance
Projects
Take Full ownership of system and user problems, responding in a timely manner.
Ensure all issues are documented and reported to Shareholder
Establish and maintain PC hardware and equipment standards.
Be able to work proactively and happy to work on an individual basis
Manage shareholder communication at all levels.
Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
Ability to support users remotely as needed.
Requirements
Knowledge of Microsoft Applications, SQL databases & Server 2012-2016
Previous experience within an IT role either internally or for an IT support/infrastructure organisation
IT qualifications such as MCSE\MCSA\CCNA
Excellent communication and people skills
Planning and problem-solving skills
SAN\NAS Storage
VMware & Hyper V
Microsoft Active Directory
Microsoft Exchange\365
Microsoft SQL
Sage
ERP\CRM software
Backup technologies
ARE YOU A BUDDING LINUX GURU WITH A STRONG CUSTOMER FOCUSED BACKGROUND?
Glencoe Software delivers innovative, scalable, easy-to-use scientific image data solutions for its clients. We make the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in your team or organization.
Glencoe’s products are utilized in several world-leading academic labs, biotechs, pharmas, and CROs. We also enable data publication for some of the largest publishers in the world. We combine world-beating technology and expertise with dedicated, reliable customer support.
Glencoe operates worldwide and is now looking for vibrant, thoughtful and motivated Systems Administrator based in the UK to setup and administer OMERO installations for new projects in Digital Pathology and elsewhere. Responsibilities include:
Installation, maintenance, and monitoring of physical and virtual Linux systems
Maintenance of filesystems and storage infrastructure
Upgrades, maintenance and configuration of an OMERO system
REQUIREMENTS
Excellent troubleshooting skills
Experience dealing with end users and customer support
Experience with Linux based operating systems (CentOS/RHEL/Ubuntu)
Experience with configuration management (Ansible/Puppet/Salt)
Experience with virtualization and container technologies (VMware/Xen/KVM/Docker)
PLUSES
Experience with scientific applications
Experience with OMERO
Experience with source code control systems (Git, Subversion, CVS, etc.)
INTERESTED IN JOINING US?
This position is for staff based in the UK only and is available immediately. Remote working is possible for the right individual. Show us the goods by sending your CV to jobs@glencoesoftware.com
Jun 06, 2019
Full time
ARE YOU A BUDDING LINUX GURU WITH A STRONG CUSTOMER FOCUSED BACKGROUND?
Glencoe Software delivers innovative, scalable, easy-to-use scientific image data solutions for its clients. We make the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in your team or organization.
Glencoe’s products are utilized in several world-leading academic labs, biotechs, pharmas, and CROs. We also enable data publication for some of the largest publishers in the world. We combine world-beating technology and expertise with dedicated, reliable customer support.
Glencoe operates worldwide and is now looking for vibrant, thoughtful and motivated Systems Administrator based in the UK to setup and administer OMERO installations for new projects in Digital Pathology and elsewhere. Responsibilities include:
Installation, maintenance, and monitoring of physical and virtual Linux systems
Maintenance of filesystems and storage infrastructure
Upgrades, maintenance and configuration of an OMERO system
REQUIREMENTS
Excellent troubleshooting skills
Experience dealing with end users and customer support
Experience with Linux based operating systems (CentOS/RHEL/Ubuntu)
Experience with configuration management (Ansible/Puppet/Salt)
Experience with virtualization and container technologies (VMware/Xen/KVM/Docker)
PLUSES
Experience with scientific applications
Experience with OMERO
Experience with source code control systems (Git, Subversion, CVS, etc.)
INTERESTED IN JOINING US?
This position is for staff based in the UK only and is available immediately. Remote working is possible for the right individual. Show us the goods by sending your CV to jobs@glencoesoftware.com
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
We have an excellent opportunity for a reliable, self-motivated individual with a desire to learn, to join our Operations team as IT Assistant. The IT Assistant will be acting as the first point of contact for all IT queries, providing staff with training and IT support. In this role, you will be working to ensure staff have a well-functioning IT environment, working closely with the IT manager and other IT team members.
Role requirements
The successful candidate will be familiar with providing IT support in a professional, ideally not-for-profit, or legal environment.
The individual will need a professional and friendly manner and be able to establish good working relationships within the team and with colleagues throughout the organisation.
Highly organised, efficient and able to handle a number of competing priorities, the successful candidate will need to be proactive, experienced at trouble shooting and an analytical problem solver.
The successful candidate will have excellent written and verbal skills in English, and will be committed to environmental issues.
Candidates are reminded to identify and specify how their skills and experience meet the essential competencies listed in the job description.
Further Information
The closing date is Friday 31 May at 23:59 but we may arrange interviews in the interim with suitable candidates.
ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.
Please note that ClientEarth will only be able to employ those who have the legal right to work in the country where this post is based.
May 03, 2019
Full time
We have an excellent opportunity for a reliable, self-motivated individual with a desire to learn, to join our Operations team as IT Assistant. The IT Assistant will be acting as the first point of contact for all IT queries, providing staff with training and IT support. In this role, you will be working to ensure staff have a well-functioning IT environment, working closely with the IT manager and other IT team members.
Role requirements
The successful candidate will be familiar with providing IT support in a professional, ideally not-for-profit, or legal environment.
The individual will need a professional and friendly manner and be able to establish good working relationships within the team and with colleagues throughout the organisation.
Highly organised, efficient and able to handle a number of competing priorities, the successful candidate will need to be proactive, experienced at trouble shooting and an analytical problem solver.
The successful candidate will have excellent written and verbal skills in English, and will be committed to environmental issues.
Candidates are reminded to identify and specify how their skills and experience meet the essential competencies listed in the job description.
Further Information
The closing date is Friday 31 May at 23:59 but we may arrange interviews in the interim with suitable candidates.
ClientEarth is an equal opportunities employer and welcomes applications from all sections of the community.
Please note that ClientEarth will only be able to employ those who have the legal right to work in the country where this post is based.
Valuation Tribunal Service
Leman Street, London E1 8EU, UK
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Feb 20, 2019
Full time
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
We're growing, and need a macOS and Windows IT Technician to join our established central London team providing IT services to SMEs. We provide support for macOS and Windows fleets and networks, with Google Apps, Office 365 and SAAS services. We use Amazon AWS and Azure for cloud services, and UniFi for network equipment.
We work across companies including fintech, consultancies, and marketing, advertising and PR agencies. Our clients are often small businesses that have grown rapidly. They want the flexibility they started off with — a neat fleet of MacBook Pros or ThinkPads, and G Suite or Office 365, and no internal network. But they need to get the hatches battened down, keep things simple as they grow, and address security needs.
Our clients tend to be in West End, City or Shoreditch locations. We don’t work outside London (but we do provide remote / satellite support to people in various locations.) They all do businesses that are interesting in different ways – likely you’ll find yourself taking an interest in their business. Because we work with our clients on an ongoing basis, we can work to find the right technical answer and the right long-term answer.
You’ll likely have a fixed site visit or two each week to a client that you get to know, where you act as their in-house IT person during your time on-site. The rest of the week, you might be taking help tickets, or out and about at other locations helping end users. Or, figuring out a better way of doing something – maybe automating a task that you find yourself or your colleagues having to do often.
We are a flat team who work collaboratively and without a management overhead. You’ll have the ability to help decide how our team works, what technologies we use, and what the best way of doing things is.
Most of us have a background as the IT manager in an agency or publishing environment. We like working as a team of IT providers instead because it’s a more collaborative and supportive environment, but has many of the same challenges, and interests. We are interested in anyone with similar experience, but open to other backgrounds and experience types also.
Our office is at WeWork. It’s a nice spot. Some of our clients are also at WeWork or other coworking spaces. We’re located on South Bank as it’s an easy trip to our client locations in the West End or tech city.
REQUIREMENTS
You must:
Currently use macOS as your primary environment
Have a good understanding of both macOS and Windows
Be supportive and helpful, using your powers for good and not for evil
You should have experience in some of the following areas, and be confident that you have the aptitude to continue learning and progressing in all of them:
macOS management with DEP, MDM, Munki and JumpCloud
Windows Server, in particular Active Directory, RRAS and NPS, and file services
NinjaRMM, TeamViewer and WebRoot
Office 365 (including standalone, hybrid and AD synced)
G-Suite (including Basic, Business and Enterprise)
Amazon AWS including VPCs, site to site VPNs, Transit Gateways, security groups
IP networking (IPv4 only, generally), using UniFi network equipment
Qualifications and Background:
You don’t need a degree
You do need to have relevant experience in IT in general and in macOS and Windows desktop support
You do need to have good written and verbal communication
You need to be London-based, or able to commute daily and reliably for an 0900 to 1730 day
BENEFITS
The salary for this role is £27,000 to £35,000 per year, depending on experience.
Our company is small and informal, but professional. We are a supportive environment and look out for one another. We have good equipment (all provided) and a nice office. We finish at 17:30 sharp, and we don’t bother one another after hours.
During desk-based work, you may work from home as much as you wish. During the working day, you may go to the gym or take any other activity for mental or physical health as you like.
This is a full-time, permanent role. Our company has grown slowly and steadily and we expect it to continue doing just that.
Jul 26, 2019
Full time
We're growing, and need a macOS and Windows IT Technician to join our established central London team providing IT services to SMEs. We provide support for macOS and Windows fleets and networks, with Google Apps, Office 365 and SAAS services. We use Amazon AWS and Azure for cloud services, and UniFi for network equipment.
We work across companies including fintech, consultancies, and marketing, advertising and PR agencies. Our clients are often small businesses that have grown rapidly. They want the flexibility they started off with — a neat fleet of MacBook Pros or ThinkPads, and G Suite or Office 365, and no internal network. But they need to get the hatches battened down, keep things simple as they grow, and address security needs.
Our clients tend to be in West End, City or Shoreditch locations. We don’t work outside London (but we do provide remote / satellite support to people in various locations.) They all do businesses that are interesting in different ways – likely you’ll find yourself taking an interest in their business. Because we work with our clients on an ongoing basis, we can work to find the right technical answer and the right long-term answer.
You’ll likely have a fixed site visit or two each week to a client that you get to know, where you act as their in-house IT person during your time on-site. The rest of the week, you might be taking help tickets, or out and about at other locations helping end users. Or, figuring out a better way of doing something – maybe automating a task that you find yourself or your colleagues having to do often.
We are a flat team who work collaboratively and without a management overhead. You’ll have the ability to help decide how our team works, what technologies we use, and what the best way of doing things is.
Most of us have a background as the IT manager in an agency or publishing environment. We like working as a team of IT providers instead because it’s a more collaborative and supportive environment, but has many of the same challenges, and interests. We are interested in anyone with similar experience, but open to other backgrounds and experience types also.
Our office is at WeWork. It’s a nice spot. Some of our clients are also at WeWork or other coworking spaces. We’re located on South Bank as it’s an easy trip to our client locations in the West End or tech city.
REQUIREMENTS
You must:
Currently use macOS as your primary environment
Have a good understanding of both macOS and Windows
Be supportive and helpful, using your powers for good and not for evil
You should have experience in some of the following areas, and be confident that you have the aptitude to continue learning and progressing in all of them:
macOS management with DEP, MDM, Munki and JumpCloud
Windows Server, in particular Active Directory, RRAS and NPS, and file services
NinjaRMM, TeamViewer and WebRoot
Office 365 (including standalone, hybrid and AD synced)
G-Suite (including Basic, Business and Enterprise)
Amazon AWS including VPCs, site to site VPNs, Transit Gateways, security groups
IP networking (IPv4 only, generally), using UniFi network equipment
Qualifications and Background:
You don’t need a degree
You do need to have relevant experience in IT in general and in macOS and Windows desktop support
You do need to have good written and verbal communication
You need to be London-based, or able to commute daily and reliably for an 0900 to 1730 day
BENEFITS
The salary for this role is £27,000 to £35,000 per year, depending on experience.
Our company is small and informal, but professional. We are a supportive environment and look out for one another. We have good equipment (all provided) and a nice office. We finish at 17:30 sharp, and we don’t bother one another after hours.
During desk-based work, you may work from home as much as you wish. During the working day, you may go to the gym or take any other activity for mental or physical health as you like.
This is a full-time, permanent role. Our company has grown slowly and steadily and we expect it to continue doing just that.
