254 IT Support jobs

The Role STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by: ensuring a first class IT experience is provided to all our service users delivering a portfolio of services to enable and support the business goals championing digital tools, processes and effective ways of working To achieve this you will: ensure excellent customer service delivery through: a skilled and performant support team and structure appropriate and efficient processes, tools, documentation and communication setting and monitoring of key performance indicators regularly capturing feedback from service users own service management processes including Incident/problem management, change management, release management, service request/access management drive service improvement based in user feedback and logged call trends take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible act as the point of escalation for incidents and coordinate any major incident response. have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure identify, plan and deliver new software or service implementations, working with external partners as required. monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams plan and monitor IT service/support budgets, reporting regularly to the Head of IT proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required Our Ideal Candidate You should be a proactive, driven individual with a passion for service improvement and customer service. Significant, demonstrable experience – leading and enhancing service delivery and support teams building and improving service delivery processes developing individuals and teams Identifying, procuring and delivering new IT systems and solutions Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business Strong interpersonal and relationship development skills Excellent leadership and people management skills Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint. A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues Self-motivated and dynamic Other Information This is a fixed-term role for 14 months to cover maternity leave.  The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays. Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.

What’s the role? Our client, a global Professional Services firm, are looking for IT Asset Support to join the expanding operations centre. The role is suited to someone with experience handling IT equipment within an IT support or retail environment. You will provide all account and asset requirements for project contractors, working to pack and ship computers, monitors and peripherals to contractors working from home. Tell me more Location : St Albans Rate : £22,500 Work Pattern : Standard business hours Start Dates : ASAP Duration : 23-month contact Your day-to-day activities Set up computers to project and user requirements. Ensure new starters have the correct IT setup in place. Re-imaging of all returned and in stock computers to ensure they are clean of all previous user, project, and client data. Assist in checking all stock assets and packaging material to ensure there is always a suitable quantity of kit to enable future demand to be met. Responsible for the development of new accesses, restrictions, or software technology solutions, within technical standards. Responsible for the formal testing of changes to existing solutions supported by the testing of new build solutions. Accountable and responsible for developing and improving relationships with engineering and related functions. Skills & Experience required: General computing skills/IT skills and experience within an IT office or IT retail environment. Individuals must be enthusiastic, driven and take pride in their ability to deliver high quality work. Ability to remain calm under pressure and handle unhappy clients with professionalism and politeness. Evidence of a flair for creativity, problem-solving and troubleshooting. Knowledge of Microsoft Office applications, in particular Microsoft Excel and Microsoft Word. Enthusiasm for technology and commitment to developing new skills and remaining current with technology trends. Excellent verbal and written communication skills and ability to convey technical information to non-technical audiences. Strong collaboration and interpersonal skills. Outstanding attention to detail and excellent time-management skills. A can-do attitude and positive approach to working in a fast-paced, client-focussed environment. Next steps: To express your interest in this opportunity, don’t delay; please click apply now.

The Opportunity Momenta are currently looking for a reliable, organised and hard-working individual to join the IT Support function at our London Head Office. The IT team supports many areas of the business including various administrative based tasks both on a transactional and inter-personal level. The environment can be fast paced and is quality driven so being able to work with a level of accuracy to prescribed processes and strict deadlines is essential. This is a highly visible role where your contribution will not go unnoticed. Location: London – Tower 42. Reports to: Head of IT & Infrastructure Hours: Full time – 37.5 hours per week Salary:   £32,000 - £35,000 Responsibilities: IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them, you'll generally need to: install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology Requirements: The role requires previous administrative and customer facing experience to make a difference, as well as advancing your career. A positive, can do positive attitude, offering highest level of service to visitors and internal colleagues Capability to work accurately and effectively under pressure in diverse environment on a wide range of tasks Previous experience of working in an IT support department Excellent organisational skills evidencing capability to prioritise workloads independently A confident, professional manner and ability to establish rapport with clients, senior stakeholders and staff at all levels Excellent written, oral communication and interpersonal skills Aptitude to deal with telephone calls and professionally and efficiently, always ensuring excellent customer service is provided Great judgement, integrity and ability to work on own initiative with willingness to own/solve problems as they arise, escalating appropriately and identifying issues for referral Intermediate/Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Skills You will need to show evidence of the following: The ability to think logically A good memory of how software and operating systems work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution The ability to work well in a team Problem solving skills A strong customer focus The ability to prioritise your workload Attention to detail. Next steps: To express your interest in this opportunity, don't delay; please click Apply now

BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE

As an Network Engineer you will be responsible for managing, building & deploying projects as well as work on challenging and complex problems to help scale and grow the service to meet customer demands. Client Details Michael Page are delighted to be partnering with a well-established Retail Business based in Leeds. Description Key Responsibilities: Help build and operate the Infrastructure environment Interacting with 3rd party vendors on a daily basis Offering comprehensive IT support to users Support users in the use of computer equipment by providing necessary training and advice. Arrange for external support visits whenever problems cannot be resolved in-house. Prioritise and manage multiple open cases and mini projects at one time. Systems monitoring. Administer backups and restores. Establish a good working relationship with stakeholders across the business and 3rd parties. Profile Key Experience: Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience with core Internet technologies Experience with IT infrastructure components Experience establishing what drives quality and world-class customer focus and attention to details. Desirable qualifications & skills: Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experience in IT asset management and purchasing Advanced knowledge in handling all common network and Internet protocols Experience with Wireless Local Area Networks (WLAN / WiFi) Proven ability to learn and apply new technology. Job Offer Salary: £33,000 - £38,000 + Bonus + Profit Share

Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.

Award winning tech focused law firm is looking for a customer centric Junior IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.

Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply

Concept Resourcing are currently looking to recruit an Experienced IT Support Technician within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing 1st and 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time. Contract will start ASAP and will be for circa 3 months in duration, with potential extension. Package information: 8:00am - 17:00pm* £170 per day payable via umbrella (inside IR35) EnhanceDBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: Provide 1st and 2nd Line of support for the computing and AV estate Provide 1st line of support for the server and the network infrastructure Manage incidents and problem tickets within agreed SLA's Manage information security incidents within agreed SLA's Support the teaching, operation teams and the pupils Engage with the wider IT team in rolling out new systems Ensure all systems are available, up to date and secure Ensure all systems are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Manage telephony systems Asset and Inventory Register Management The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Supporting client systems, service and deploy computer equipment. Solid experience of networking and switching Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems Experience in google gsuite and classroom Be confident with utilizing data incident management systems and providing solution within a timely manner Provide the client with high levels of customer service and have a proven background in doing so. If you are interested in this vacancy please click apply

IT Support & Services Manager - ITIL Location: London Length: Permanent Salary: £40K - £55K Exciting opportunity to work for a highly renowned and expanding Managed Service Provider who partner with global companies to deliver world class technology solutions. This role will be responsible for support the internal business systems, processes and strategically driving and delivering improvements that will be necessary to the growth of the business. The ideal candidate will possess the following: Proven and experienced team leader or manager (3x IT Support Consultant in current team) Experience of supporting modern Microsoft and Cloud based technologies, systems and networking technologies within an ITIL environment Support HR with the onboarding of new starters and drive career development and training within your team Document and communicate all technology services team systems, services, policies, procedures and processes Support ongoing audits eg: ISO27001 and the updating of the Risk Register Own and maintain Service Catalogue Develop strong business relationships with internal stakeholders and external suppliers Career focused Full JD available upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Installation Engineer (1st line ) Role Summary: We are recruiting an IT Installation Engineer to join our award-winning client, a market-leading MSP (Managed Service Provider) based in Somerset. Working with a diverse range of clients in a fast-paced and highly motivated team environment. The successful candidate will receive the training, support and certifications required to ensure you stay ahead of emerging technologies, enabling you to provide exceptional customer service and fully support our clients as their businesses grow. Key Responsibilities: - Installation of IT Projects both on site and remotely - Traveling to client sites for installation - Responsible for achieving individual and team billable time target - Responsible for providing IT support on site and via telephone and remote support software - Working to a set time scale for Project installation - Windows Server and network troubleshooting - Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge - Liaison with 3rd party software vendors where required - Liaise and offboard project information to the support team Essential Experience & Skills: - Logic problem solving and analytical skills - Proven capability in working to deadlines and recording of time - Sound technical understanding of computer systems (hardware/software), networks etc. - A desire and excitement to learn and understand a vast array of business types, requirements and technologies - Strong communication skills and an ability to explain technical concepts to non-technical end users - 6 months experience in a similar role. Personal Skills: - Time management and logging of time using a CRM - Good customer-facing skills - Excellent problem-solving skills - Strong organisational & documentation skills

Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Working as part of the EUS IT Support team the Team Leader will act as the focal contact for the service responsible for the support teams' day to day activities and performance, stakeholder management, customer satisfaction, operational alignment, line management and continual service improvement. As an internal EUS IT Support Analyst TL you will support in the delivery of these services to the customer and be expected to perform 20% TL duties. To provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. Management duty: Responsible for line management of the Internal EUS team Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Scheduling of the support team rota covering days at our sites Support the team with the development of technical skills needed Identify training requirements, provide mentorship to the team and peers in the organization where needed EUS Support: EUS Support is responsible for level 1 and 2 support across a Windows 7/10, Windows Server, Exchange and Active Directory technical environment along with support for scanners and printers and mobile phones. Also supporting Wireless Access Points at height operating a scissor lift. Responsibilities: Responsible for escalation from Service Desk Identify specific nature of user difficulties and provide specific and effective response to solutions Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person or over the telephone Provide desktop support services to defined service levels Interact with other Customer support teams to resolve issues Assist customer end users with day to day desktop needs Monitor, manage and resolve logged issues to a satisfactory resolution Installation and management of peripheral equipment such as printers and scanners Creation of Knowledge Articles and process improvements Ensure regular and timely response based on customer's SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required Build partnerships with users by regularly demonstrating expertise and professionalism Independently assess and effectively respond to users' requests Follow through on commitments made to users Develop and document procedures/technical resolution as part of building a training library Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate Experience: 3-5 years appropriate IT background and experience Line management experience Scissor lift training an advantage, but training will be given Appropriate customer facing/user support experience - level 1 and 2 Demonstrable experience in supporting Windows Server technologies, Exchange, Active Directory, Windows 7/10 Office 2 and Office 365 Hardware, Scanner and Printer support Mobile phone support Understanding of IT workflows/ITIL practices Knowledge and understanding of working to defined SLAs

IT Support Specialist, Service Desk, Windows 10, 0365 IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365 IT Support Analyst required for a leading finance company based in Crawley. Flexible working Salary: £25,000 Start date: ASAP IT Support Specialist, Service Desk, Windows 10, 0365 A leading organisation within financial services are offering an exciting opportunity for a 1st/2nd line Support Engineer to expand their knowledge within a fast-paced environment. The successful candidate will provide internal support for both software and hardware. Skills and experience required: Previous experience in a similar Service Desk or Desktop/Desk side Support role providing 1st & 2nd Line support Windows 10 Working within the ITIL framework Experience with Active Directory If this role sounds of any interest to you, please contact Sophie Hayes, or please email me at (see below)

IT Support Team Leader (Client Infrastructure) Bradford Up to £36,000 Your new role Managing a team of IT Support Analysts, you will ensure that the IT issues of 2000+ users will be fixed in a timely and effectively manner. You will guarantee an excellent customer experience, whilst minimising down time to the internal customer base. You will also be involved in a mixture of BAU infrastructure support and IT projects Responsibilities Ensure the IT team of seven deliver IT solutions effectively Implement improvements to client provisioning Support infrastructure and application migrations from the client perspective (Windows and iPad) Support delivery and implementation across EMEA Collaborate with the Internal Audit Team to improve compliance Purchasing of equipment eg, laptops and home working equipment Create and deliver user training sessions Implement improvements in documentation, processes, and quality control Build a closer relationship between the IT, Change and MDM teams and key stakeholders Manage Project deliverables with stakeholders' expectations Excellent problem-solving skills with driven, pro-active, can do attitude. Strong communication skills with the ability to discuss technical solutions using basic explanation. Ability to work on own initiative, address and resolve problems in a busy environment. A passion for customer service with an active interest in IT Experience needed Strong IT Infrastructure knowledge (Office 365, SCCM, Intune, PowerShell, Group Policy, Asset Management) Diagnosing and troubleshooting hardware and software Stakeholders Engagement Team Leadership or Management experience Business process experience Active Directory knowledge Windows Server knowledge Strong written/verbal communication What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers Salary - £30,000 - £32,000 Our client, a rapidly expanding MSP who are the leading UK Services Specialist in their sector, are currently looking to recruit a 2nd line IT Service Desk Analyst. This an exciting time to join a growing team with a track record of providing high level support to their clients, with excellent development and training opportunities. The Role Act as the 2nd line escalation point for customers following the reporting of incidents, faults and queries Managing calls and emails, undertaking analysis, diagnosis and resolution Gathering and logging accurate information so tickets can be efficiently closed or escalated Taking ownership of problem tickets Provide excellent levels of customer service Required Skills and Experience Minimum 3 years IT Service Desk experience 2nd line support experience Windows server and Active Directory administrative experience Group Policy and Exchange troubleshooting experience Experience troubleshooting Microsoft Outlook and Office Familiar with a range of hardware including Routers and Switches Any relevant qualifications are advantageous Strong communication skills If this role is of interest, please apply with an up to date copy of your CV. 2nd line/Service Desk Analyst/IT Support/Microsoft/Windows/O365/Networks/Routers/Servers

IT Manager - Digital/BAU/Projects - Felixstowe/Remote IT Support Engineer required for a leading organisation based in Felixstowe, Suffolk, where you will play a key part in the oversight of the IT support provision, provided by a 3rd party supplier, and the internal project delivery for the organisation. Working closely with external IT suppliers to implement technology initiatives, aligned to future business goals and the overall roadmap, you will play a critical role in maturing and adding real value to the organisations IT provision. The role will involve day-to-day end user support, alongside working on IT Projects with 3rd party supplier support. The role can be performed from home, with very occasional travel to the office in Felixstowe. The ideal candidate will have previous 2nd/3rd line IT Support Engineer, preferably with experience of BAU support and also working on IT projects. My client is ideally looking for candidate with good all-round technology expertise, particularly around system upgrades, databases, Servers etc. Key responsibilities To own and manage the IT infrastructure for the organisation, being knowledgeable and experienced enough to provide a suitable to advise on a range of tech, including Servers, Networking, Security & Databases. Provide end user support to a range of internal users, including carrying out system administration functions, system changes & upgrades. Work with suppliers to ensure suitable monitoring and alerting is in place in areas such as capacity, performance, security with appropriate communications and escalation processes as required. Undertake root cause analysis for ongoing incidents, participate in active problem resolution and ensure change management processes are adhered to. Work with the senior leadership team to identify and deliver on the roadmap for IT within the business. Key Skills Previous experience in IT Support/Infrastructure Engineer would be highly valuable for this role. Knowledge of a variety of software, hardware & technologies - including CRM, Servers, Networking, System Changes/Upgrades. Ability to work autonomously, whilst working on a range of tasks and projects. Previous experience working with 3rd party suppliers. A highly effective communicator with a focus on adding value to the business. A problem solver who displays high levels of resilience and has a passion for achieving the right outcomes. Excellent planning and prioritisation skills. Salary The salary my client is offering for this position is between £35,000 and £45,000 per annum, depending on experience, plus excellent benefits. If successful in securing the role, candidates will have to complete a DBS check, due to the nature of the organisations work. Interested?! Send your up to date CV to Kieren McAndrews at Crimson for review

A contract mobile/telephony support for a public sector client. Mobile Phone Support/IT Support Location: Wakefield (Some local expensed travel) Duration: 6 months (+ extension) Rate: £109.00 - £120.76 per day (umbrella) Industry: Public Sector You will assist with the day to day provision and support of the client's mobile phone and SIM replacement projects. You will: Perform administrative tasks, recording asset information and the update of key critical databases. Ensuring all assets are correctly assigned to cost centres, departments and individuals Provide billing reports Coordinate resources and manage the delivery and replacement of SIMs to end users Providing 1st/2nd line support and resolution of incidents in relation to the project. Fulfilling service requests and keeping up-to-date various inventory and recording systems Travel to Trust sites in support of the project where required Install and configure physical assets (SIM | Smart Phone etc) Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate Sought/Nice to have: Knowledge of Desktop and Mobile devices and operating systems Experience working in a technical support role Experience supporting Android mobile devices (smartphones and tablets) Good Knowledge of both Microsoft Windows and Office applications Experience of ICT service provision in a health care setting Full driving licence and car 1ST LINE, FIRST LINE, SERVICE DESK, DESKTOP, MOBILE, TELEPHONY, ANDROID, SMART PHONE, SIM, PUBLIC SECTOR, GOVERNMENT, ICT, IT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

A Southampton based organisation with over 1200 employees spread across the country are seeking a Head of IT Operations as they continue growing and embark on an ambitious digital transformation programme. As Head of IT Operation , you will manage the support function of 6 heads, that is likely to also increase over the next year. The role Take responsibility for the management and the future of the IT Support and Infrastructure. Ensure a highly available and resilient IT infrastructure Oversee the Support and Infrastructure teams Develop Service desk capability people, tech, and processes Prioritise workload and focus for the on and off-site technical resources Ensure compliance with IT security best practices and customer requirements. Manage an asset management service Incident Management - Engage & Guide/support both internal and 3rd parties in managing fixes to complex problems Managing IT budgets, forecasting, etc Managing key IT Suppliers Evaluating risk, developing network recovery and backup processes Responsible for Group IT Policies The successful Head of IT Operations will have experience of: Multiple years of service desk/desktop or specialised IT Operational support experience Management including recruiting talent, managing current performance and training and mentoring staff service management and customer requirements Experience coordinating installations, upgrades, and maintenance of day-to-day operations. Supporting service delivery functions Experience in running or influencing Incident, request and change Management Working knowledge and understanding of Continual service improvement life cycle ITIL Version 3 Foundation or COMPTIA Security+ would be beneficial The role of Head of IT Operations is paying up to £60,000 with benefits including 25days holiday, Private Medical, Pension and more. To apply for the Head of IT Operations role, please send your CV to (see below) or call.