Job DescriptionJob Description
Job Title: Technical Support Technician
Desired Location: New York, New York
Duration: Contract (12 Months)
Job Summary
The Technical Support Technician provides on-site and remote IT support for end users, ensuring smooth operation of hardware, software, and network systems. This role supports a high-volume, fast-paced environment and plays a critical part in maintaining uninterrupted access to essential IT services.
Work Schedule
- Shift 1: Sunday - Thursday (8:00 AM - 4:00 PM)
- Shift 2: Tuesday - Saturday (2:00 PM - 10:00 PM)
- May require rotational shifts based on operational needs
Key Responsibilities
- Provide Tier II technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support video conferencing tools and meeting room technology
- Troubleshoot issues using remote tools such as Bomgar
- Manage and update tickets using service desk systems
- Escalate complex issues to higher-level support teams
- Maintain IT inventory of hardware and software assets
- Apply system updates and security patches
- Provide end-user training and technical assistance
- Coordinate equipment repairs and vendor support
- Handle equipment setup, relocation, and decommissioning
- Support video surveillance systems such as Genetec
- Ensure timely resolution of support requests in a high-volume environment
Required Qualifications
- Strong experience with:
- Microsoft Windows 10
- Microsoft Office 365 (including Outlook, Project, Visio)
- Experience supporting desktops, laptops, printers, and peripherals
- Knowledge of mobile device support (e.g., tablets, smartphones)
- Familiarity with local and wide area networking concepts
- Experience with remote troubleshooting tools
- Strong problem-solving and customer service skills
- Ability to multitask in a fast-paced environment
- Ability to lift and move equipment up to 50 lbs
Preferred Qualifications
- Experience with Microsoft Windows Server environments
- Certifications such as A+, MCP, or MCSE
- Experience supporting video surveillance systems
- Experience working in enterprise or multi-location environments
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