This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
Work Address: 3333 Fairview Road,
c/o Southern California Automobile Club
Costa Mesa
California
USA
92626
Is this contract to hire/possible extension Temp to perm possible
Shift start time and end time Mon Fri, 8a to 5p
Driving or Non-Driving Driving 20% travel required, Travel expenses will be covered or reimburesed by
Duration: 12 months - possible extension if needed
Time/ Hours: 40 hours/ times can very
Targeted Start date: ASAP
Prescreen Questions:
How many years experience do you have with Deskside Support and PC, Printer Refresh
How many years experience do you have with basic hardware troubleshooting experience
How many years experience do you have with basic software troubleshooting experience
How many years experience do you have with reloading and re-imaging of PCs/Laptops
Do you have an A+ Certification
Have you every worked for as a FTE or Contractor If so who and when Did you leave on good terms
Are you at least 18 years of age
Description:
As a Field Engineer 3, you will perform activities associated with Deskside Support and PC and Printer refresh. Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops. Provides support for software, hardware and networking support for desktops, laptops and servers.
Performs installs, moves, adds and changes as required. Tests and verify PCs, networks, and client approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction.
Key Qualifications:
High School Diploma or GED required
May require technical certification or associate degree
Generally, 1-2years experience in area of responsibility