Apidel Technologies

Job DescriptionJob Description Part-Time Accessibility Website Specialist Organization Department of Human Resources (HR), Strategic Communications Division Summary The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal and external platforms while improving content quality, usability, and engagement. The position contributes directly to the States digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training. This is a time-limited contractor position (9 months), part-time (approximately 25 hours per week), focused on content refinement, accessibility compliance, website modernization initiatives, and graphic design support. Key Responsibilities Website Accessibility Compliance Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues. Content Refinement and Optimization Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public. Website Redesign Support Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model. Accessibility Training and Guidance Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices. Governance and Review Processes Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance. User Experience (UX) Enhancement Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction. Graphic Design Support Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards. Background Who we are / What we do The Department of Human Resources supports Tennessee State Government employees through policy development, talent management, and service delivery via Centers of Excellence. The HR websites serve as critical platforms for employees, job seekers, and the public to access HR services, resources, and information. This role partners with HR functional teams, communications staff, and IT to deliver accessible, user-friendly digital experiences. How do you make a difference in this role This position directly impacts the accessibility and usability of HR digital services across the State. By ensuring ADA compliance and improving content design, the contractor helps eliminate barriers, enhances equitable access to information, and strengthens public trust. This role also contributes to long-term operational improvements by establishing sustainable accessibility and content governance practices. A day in the life A typical workday includes reviewing web pages for accessibility issues, collaborating with HR teams to update content, testing user experience improvements, and developing guidance for content creators. The contractor may conduct accessibility scans, participate in redesign discussions, create accessible graphics, and provide training sessions. This is a part-time role (25 hours/week) with a flexible schedule, primarily remote, with occasional coordination meetings. Qualifications Minimum Education & Experience: Bachelors degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience. 3+ years of experience in website management, digital accessibility, UX design, or content strategy. Required Knowledge, Skills, and Qualifications (NSQs): Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards. Experience with Adobe Experience Manager (AEM) and website governance practices. Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar). Strong understanding of user-centered design and plain language principles. Preferred Qualifications: Accessibility certifications (e.g., CPACC, WAS, or equivalent). Experience working in government, public sector, or large enterprise environments. Experience supporting intranet platforms and external public-facing websites. Competencies Customer Focus Ensures digital services meet the needs of diverse users, including individuals with disabilities. Communicates Effectively Clearly conveys accessibility standards and content guidance to stakeholders. Manages Complexity Navigates technical, regulatory, and organizational requirements to deliver compliant solutions. Drives Results Implements timely accessibility improvements and content enhancements. Instills Trust Demonstrates accountability in ensuring compliance and equitable access to information. Knowledge ADA and WCAG 2.1 accessibility standards and guidelines Web content management systems and digital publishing workflows User experience (UX) and information architecture principles Plain language and inclusive content design practices Accessibility testing methodologies and tools Skills Accessibility auditing and remediation Content editing and optimization for the web UX evaluation and usability testing Graphic design with accessibility considerations Stakeholder training and facilitation Abilities Ability to identify and resolve accessibility barriers in digital content Ability to translate technical standards into practical guidance Ability to manage multiple projects and priorities in a part-time capacity Ability to collaborate across cross-functional teams Ability to analyze data and user feedback to inform improvements Tools & Equipment Accessibility testing tools (e.g., WAVE, Axe, Site improve) Content Management Systems (CMS) platforms Web analytics tools (e.g., Google Analytics) Design tools (e.g., Adobe Creative Suite, Figma) Microsoft Office/collaboration tools (Teams, SharePoint)

Job DescriptionJob Description Callouts: This is a hybrid position requiring on-site presence three days per week at one of our local offices, located in Allentown, PA (Lehigh Valley) or Providence, RI. Looking for experience with Snowflake, Microsoft Defender, DLP tools, Azure Purview and with a data engineering background that is operating in an oversight role or assisting a larger organization using those tools. The client is seeking a highly skilled Data Security Principal Architect to join our Cybersecurity organization. The Data Security Principal Architect will serve as a strategic leader and technical expert, responsible for defining and implementing robust data protection frameworks across our digital estate. This hybrid role bridges traditional Microsoft Information Protection and compliance tools with modern AI-centric data security practices, including encryption for LLM pipelines, secure vector stores, and legacy data remediation. This individual will collaborate closely with Security Engineering, Data Governance, Cloud Ops, and AI/ML teams to secure data throughout its lifecycle. Responsibilities Essential Functions: Define and own the data protection strategy across structured, semi-structured, and unstructured data. Align with regulatory, legal, and business mandates (e.g., NERC, SOX, CCPA, GDPR). Architect and deploy Azure Purview for data classification, and insider risk management policies. Lead secure implementation of AI Data Pipelines (RAG, Vector DBs), TDE for SQL workloads, and explore applicability of Fully Homomorphic Encryption (FHE) and Differential Privacy (DP) for AI/LLM pipelines. Develop strategies for legacy data de-duplication, archiving, and migration. Evaluate long-term retention risk and optimize lifecycle policies. Implement and manage DLP rules across email, endpoints, cloud storage, and collaboration platforms (e.g., Microsoft 365, SharePoint). Provide architectural guidance to product teams and AI/ML engineers. Author security patterns, threat models, and playbooks. Evaluate and integrate third-party tools for data discovery, monitoring, and tokenization. Drive automation around classification and response. Define DSPM Strategy and Architecture. Define Data Incident Protocol and Playbook. Performs other duties as assigned. Complies with all policies and standards. Qualifications Required Education: Bachelor's Degree in Computer Science, Information Security, and/or a related field or an equivalent level of experience on a year on year basis. Required Experience: 10+ years in information security or date architecture roles. Preferred Qualifications: Previous experience with utilities or highly regulated industries. Working knowledge of structured data protection in data lakes or Azure Synapse. Experience contributing to LLM security or responsible AI design patterns. SANS/GIAC, CISSP, or Azure Security certification. Experience with legacy data cleanup initiatives, e.g., tape archive migration. Experience with DSPM platform. Strong understanding of cryptographic primitives and modern data security standards (AES, SHA, TLS, etc.) as well as an understanding of proposed quantum ready cryptography standards. Excellent communication skills and the ability to influence technical and executive stakeholders. Demonstrated ability to assess risk trade-offs between security, usability, and operational efficiency. Deep interest in AI safety, responsible data stewardship, and future-proofing sensitive workloads. This is not a driving role

Job DescriptionJob Description This position is Contract to Hire and Only Open TO Roseville, CA Not Open To Remote Position is Onsite Please Ensure City/State Of Candidate's Residence Is Listed On Resume Primary Purpose To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution. Essential Functions And Responsibilities Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues. Additional Functions And Responsibilities Performs other duties as assigned. Supports the organization's quality program(s). Requirements: This position is Contract to Hire and Only Open To Roseville, CA Not Open To Remote Position is Onsite Please Ensure City/State Of Candidate's Residence Is Listed On Resume Qualifications Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager). Skills & Knowledge Excellent customer service skills Proven understanding and knowledge of quality Good knowledge of service center processes and procedures PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Good judgment and discretion skills Ability to manage multiple projects and set priorities Ability to work in a team environment Ability to meet or exceed Performance Competencies Ability to complete required number of monthly quality monitors Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Note: Credit check is mandatory.

Job DescriptionJob Description The IT Asset Management Analyst I is responsible for the hands-on operational execution of the IT hardware lifecycle from procurement and receipt through deployment, tracking, maintenance, and secure retirement. This role is primarily warehouse- and asset-focused and includes limited technical responsibilities such as basic hardware troubleshooting, warranty repair (RMA) coordination, and device readiness. The ideal candidate brings a blend of warehouse operations, IT asset management discipline, and working knowledge of IT support, ensuring hardware is accurately tracked, compliant with NERC/CIP requirements, securely transported, and deployed in a ready-to-use state. This is a contract position supporting a regulated electric utility environment. Key Responsibilities IT Asset & Warehouse Operations (Primary Function) Manage all daily warehouse operations for IT hardware, including receiving, shipping, storage, staging, and physical inventory. Asset tag, document, and maintain accurate records of all IT equipment using IT Asset Management tools such as ServiceNow. Reconcile purchase orders, verify shipment counts and condition, and escalate discrepancies when needed. Coordinate hardware distribution and asset returns for IT teams and end users. Support hardware procurement activities and maintain stock levels of standard devices and accessories. Perform scheduled weekly deliveries and pickups of IT hardware and accessories to company locations using a company-provided vehicle, ensuring secure transport and documented chain-of-custody. Maintain chain-of-custody documentation and follow NERC/CIP requirements for secure handling, transport, and tracking of assets. Device Preparation & Technical Support Perform basic troubleshooting of laptops, desktops, and peripherals before escalating to workstation or endpoint support teams. Validate device readiness and ensure quality before releasing hardware to end users. Support user device replacements, swaps, and lifecycle refresh activities. Coordinate warranty repair and RMA activities with hardware vendors and manufacturers. Data Disposition, Compliance & Lifecycle Tracking Perform secure data wipes, drive destruction, and end-of-life asset handling in compliance with NERC/CIP and internal security standards. Document disposition steps and maintain audit-ready lifecycle records within ServiceNow or approved asset systems. Ensure awareness of internal control processes and SOX-related asset handling guidelines. Process Improvement, Documentation & Collaboration Maintain and update standard operating procedures for IT asset handling and warehouse operations. Assist in developing efficient workflows to optimize inventory accuracy, deployment speed, and data quality. Collaborate with workstation, network, security, procurement, and IT Asset Management teams to support enterprise hardware standards and refresh cycles. Key Attributes Ability to work independently or as part of a team with minimal supervision. Ability to prioritize system-generated (ServiceNow) tasks based on criticality and meet deadlines. Self-motivated; detail- and goal-oriented with an innovative mindset. Strong communication and presentation skills. Experience applying IT data analysis techniques using Excel, PeopleSoft, and ServiceNow. Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries. Must be reliable, accountable, and flexible. Physical Requirements Ability to occasionally stand, walk, or sit for prolonged periods of time. Ability to climb, stoop, kneel, crouch, or crawl as required to perform job duties. Ability to lift, move, and carry equipment weighing between 10 and 70 pounds to perform essential job functions. Please include the following at the top of the resume: Full legal name Current location Citizenship status Candidate will be working on-site in Topeka, KS. Core hours are Monday through Friday 7a-4p with some flexibility.

Job DescriptionJob Description Temporary/Contract Data Analyst Division of Insurance The Division of Insurance is seeking a temporary/contract Data Analyst to support data-driven reporting and analysis efforts. This role will assist in responding to data calls, developing dashboards and visualizations, and translating complex data into clear, actionable insights. The ideal candidate has a background in mathematics, data science, data analytics, computer science, actuarialor a related field, and brings a well-rounded academic or professional experience that extends beyond technical coursework. Strong analytical thinking, communication skills, and attention to detail are essential. Key Responsibilities: Analyze and interpret datasets to support internal and external reporting needs Develop dashboards or data visualizations for reports and presentations Assist with data calls, including data collection, validation, and organization Communicate findings clearly to both technical and non-technical audiences Assist in drafting various reports for both internal and external audiences Preferred Qualifications: Background in mathematics, data science, data analytics, computer science, actuarialor similar Experience with data visualization tools (e.g., Tableau, Power BI, or similar) Strong writing and communication skills A writing sample will be required as part of the application process. Prior experience in insurance is preferred but not required.

Job DescriptionJob Description Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different OUs Able to look up attributes Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing Cisco WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment ServiceNow Ticket management Ticket assignment

Job DescriptionJob Description We are looking for an experienced API Developer for the DevOps Team that supports the Hybrid: Remote position but will need to be available to come onsite as needed Technologies and Duties API Development 85% Jira documentation work 15% Skills: Java RDBMS experience Maven Jenkins or Tekton Redhat / Redhat Openshfit & 3Scale CI/CD JBoss JiRa RESTful Service APIs Bitbucket (GIT) Red Confluence Kubernetes Good communication within an Agile environment with confidence to provide input during remote meeting Knowledge of software development processes and procedures to understand development team needs Familiar with common development practices, Service oriented environments, and Agile practices Generate new or unique solutions and embrace new ideas that help innovation and continuous Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences Exhibit excellent problem solving and analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives Must be able to communicate clearly and work well with a team of developers, testers, business analyst, and scrum master. Ability to work with a diverse set of individuals and complete work as a team player in an online environment.

Job DescriptionJob Description Description Product & Agile Transformation Coach Engagement Overview We are seeking an experienced Product and Agile Transformation Coach to support teams transitioning from project-based delivery to a product-centric operating model, and from waterfall delivery to agile ways of working. This role will focus on coaching teams, leaders, and partners through practical, sustainable change while aligning delivery practices with organizational goals and constraints. The coach will work alongside IT leadership, product managers, delivery teams, and governance partners to embed product-centric thinking, modern delivery practices, and continuous improvement. Key Responsibilities Coach teams and leaders through the transition from project-centric to product- oriented delivery Support the shift from waterfall delivery models to agile and hybrid agile practices Provide hands-on coaching to: Product Managers / Product Owners Delivery Managers / Scrum Masters Cross-functional technical teams Help teams establish and refine: Product vision, pipelines, and roadmaps Outcome-based planning and metrics Backlog management and prioritization practices Assess current delivery practices and recommend pragmatic improvement approaches Facilitate workshops and working sessions (e.g., agile fundamentals, product mindset, team charters) Partner with leadership to align: Governance and funding models Intake and prioritization processes Delivery metrics and reporting Support teams in adapting agile practices to enterprise or public-sector constraints Model servant leadership, continuous improvement, and psychological safety Provide feedback, observations, and recommendations to leadership throughout the engagement Required Experience & Qualifications Demonstrated experience as an Agile Coach, Product Coach, or Delivery Transformation Coach Proven success coaching teams through project product and waterfall agile transitions Experience working with cross-functional technical teams (engineering, business analysts, QA, operations, security, data) Strong understanding of: Agile and lean principles Product management practices Incremental and iterative delivery models Ability to coach at multiple levels (team, product, leadership) Excellent facilitation, coaching, and communication skills Comfortable working in complex, matrixed, or highly regulated environments Preferred Experience Experience in public sector, government, or large enterprise transformations Familiarity with frameworks such as: Scrum, Kanban, XP SAFe, LeSS, or other scaling approaches (used pragmatically, not dogmatically) Experience evolving governance and funding models to support product delivery Change management or organizational design experience Relevant certifications (e.g., Certified Agile Coach, SAFe SPC, ICP-ACC/ATF, PMP transitioning to agile) Deliverables May Include Agile and product maturity assessments Team and leadership coaching plans Product and delivery working agreements Training materials and workshop outputs Recommendations for sustained product and agile practices Engagement Details Role Type: Contractor / Consultant Duration: Project-based, with potential extension Work Style: Hybrid or remote (as applicable) Reporting To: IT / Product Transformation Leadership

Job DescriptionJob Description Job Summary This job req is subject to Job Description This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service End Client: /Dell - Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate! Fed Ex Address: Raynham, MA Weekly Mileage: 250 - 350 Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard mileage. Prescreen Questions: Must Have On Top Of Every Resume How many years of Computer Hardware Repair Field experience do you have Within the last 2 years how many Motherboards have you replaced Within the last 2 years how many LCDs have you replaced How many years of experience do you have diagnosing Dell laptops and PCs Are you A+ Certified (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.) Job Description: Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation. Must be able to pass drug and background screening. Must be able to complete required product training. Required Skills: DELL Desktop PC, Install/Support, Expert A+ Certification Screening Requirements: Must be able to pass drug and background screening. Manager Notes: All General And Technical Questions Must Be On All Resumes On The Bottom Or It Will Be Rejected General Questions: Must Be Included With Resume Submission Full Legal Name (name that appears in drivers license) Are you eligible to work in the US What is your zip code of residence Do you have a working printer at home Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with Have you ever worked for If yes, please provide the dates and reason for leaving. If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services (Uber, Lyft or public transportation are not acceptable as a backup plan.) Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice (Overtime compensation will be provided as required by local, state, and federal law.) Do you have a reliable computer and a high-speed internet connection at home that you can use for work The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement

Job DescriptionJob Description Description: Position is onsite Primary Purpose To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution. Essential Functions And Responsibilities Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues. Additional Functions And Responsibilities Performs other duties as assigned. Supports the organization's quality program(s). Requirements: This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, Not Open To Remote Please Ensure City/State Of Candidate's Residence Is Listed On Resume Expect To Interview In Person Qualifications Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager). Skills & Knowledge Excellent customer service skills Proven understanding and knowledge of quality Good knowledge of service center processes and procedures PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Good judgment and discretion skills Ability to manage multiple projects and set priorities Ability to work in a team environment Ability to meet or exceed Performance Competencies Ability to complete required number of monthly quality monitors Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Note: Credit check is mandatory.

Job DescriptionJob Description Description Integrated Data System Position Snowflake (Data Engineer) This posting is for TN residents only with a requirement to attend in-person staff meetings at least once monthly. 710 James Robertson Parkway, Nashville, TN 37243. Position Description: The Tennessee Department of Health (TDH) is currently recruiting a qualified candidate to support the ongoing development and maintenance of TDHs cloud-based Snowflake (SPARK) Data Repository and associated business intelligence as a part of the Office of Informatics and Analytics (OIA). The Snowflake Data Engineer will be responsible for designing, implementing, and optimizing data solutions using the states Snowflake data platform (SPARK). The position will work closely with cross-functional teams to ensure data integrity, security, and performance. This role requires a deep understanding of data warehousing, ETL processes, the Snowflake platform, and SQL. The Snowflake Data Engineer will be responsible for developing system requirements, assisting with the ascertainment of newly identified data sources with the primary directive of onboarding those data sources into the SPARK platform. This will require the position to work closely with data stewards and internal partners to better understand their current and future needs, expected outcomes and uses of their data within the Snowflake data platform (SPARK). As part of the onboarding activities this position will be responsible for development of ingestion processes, mapping, validation, and transformation of partner data, in conjunction with ensuring data quality, automating data pipelines, accurately mapping data fields from disparate sources, and troubleshooting ingestion errors for seamless system adoption A qualified candidate must have experience working within an AWS environment utilizing the Snowflake platform for developing high-quality database solutions and possess in depth knowledge of database design and optimization. A candidate must have experience developing and maintaining scripting languages such as Python and PowerShell. This position requires a solid understanding of computer science fundamentals and experience with the utilization and development of RESTful APIs, both custom and existing. Key Responsibilities: Support development and administration of TDH Snowflake Platform (SPARK) Support development and administration of onboarding activities with the TDH Snowflake Platform (SPARK) Assist with development and execution of Quality Assurance protocols, including data integrity and security Support business intelligence design and implementation Minimum Qualifications: Education and Experience: Preferred Bachelors Degree in Public Health and/or Bachelors Degree in Computer Science or related fields. Consideration for related technical certifications and/or work experience. Significant experience in public health or in the analysis of health data. Direct experience in warehouse design, development, modeling, support, and operations utilizing Snowflake (3+ years). Experience in Structured Query Language (SQL) Server 2012 or later (5+ years). Experience and conceptual understanding of data integration tools and technologies such as Microsoft SSIS and RDBMS concepts and methods. Strong understanding of data modeling and ETL processes. Excellent problem-solving and analytical skills. Effective communication and teamwork skills Skills: Development experience working within Cloud Platform (AWS). Development experience working within the Snowflake Platform. Stored procedure development and optimization, SQL Server Integration Services (SSIS) development, and complex query development utilizing multiple large data sources using SQL 2012 or later. Strong understanding of data modeling and ETL processes. Excellent problem-solving and analytical skills. Effective communication and teamwork skills. Business Intelligence Development, Application Program Interface (API) development. Experience manipulating, customizing, and automating using scripting languages Python/PowerShell. Preferred Qualifications: Experience with Snowflake. Experience in SQL Management Studio (SSMS), SQL Server Integration Services (SSIS), Application Program Interface (API) development, SQL Server Analysis Services (SSAS), working knowledge of Database design and implementation, and Healthcare Informatics preferred. Development experience within Cloud Platforms is preferred.

Job DescriptionJob Description This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service Work Address: 3333 Fairview Road, c/o Southern California Automobile Club Costa Mesa California USA 92626 Is this contract to hire/possible extension Temp to perm possible Shift start time and end time Mon Fri, 8a to 5p Driving or Non-Driving Driving 20% travel required, Travel expenses will be covered or reimburesed by Duration: 12 months - possible extension if needed Time/ Hours: 40 hours/ times can very Targeted Start date: ASAP Prescreen Questions: How many years experience do you have with Deskside Support and PC, Printer Refresh How many years experience do you have with basic hardware troubleshooting experience How many years experience do you have with basic software troubleshooting experience How many years experience do you have with reloading and re-imaging of PCs/Laptops Do you have an A+ Certification Have you every worked for as a FTE or Contractor If so who and when Did you leave on good terms Are you at least 18 years of age Description: As a Field Engineer 3, you will perform activities associated with Deskside Support and PC and Printer refresh. Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops. Provides support for software, hardware and networking support for desktops, laptops and servers. Performs installs, moves, adds and changes as required. Tests and verify PCs, networks, and client approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Key Qualifications: High School Diploma or GED required May require technical certification or associate degree Generally, 1-2years experience in area of responsibility

Job DescriptionJob Description Position Description: This position acts as first level technical support in responding to incoming calls at the MCSO Help Desk. Troubleshoot, diagnose, investigate, and resolve technology problems with user equipment and network end-points. Responsible for recognizing, researching, isolating and resolving information system problems on equipment including laptop and desktop computers, video displays, network access, credential verification, password changes, cellular telephones, hot spots, WiFI access and mobile computers in patrol vehicles. Typically able to resolve less complex problems immediately on the first call, with more complex problems referred to senior level Help Desk Technical Support staff and/or other qualified Technical Support personnel as appropriate. Responds to end-user calls regarding PC software, hardware, and server application problems. Generates Work Orders through Avanti ITSM tracking system. Operates and monitors all computer systems, networks and peripherals in the Network Operations Cener. Assists in coordinating the resolution of application/software systems problems impacting production. Resets network and/or application passwords. Utilizes Avanti ITSM to remotely access and manage desktop and/or laptop systems. May use other applications to remotely access and manage computers. Maintains contact with users on operational and production problems. Assists Senior/Lead level Help Desk Analyst and/or Technical Support personnel, as requested. Logs documents and maintains history records on Information Technology production problems. Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor. Skills Required: Knowledge at the intermediate level of hardware such as: motherboards, CPUs, DVD\CD-RWs, printers, etc. Must be proficient using Microsoft Office 365, Windows 11. Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center/NOC environment. Knowledge at the intermediate level of overall computer operations procedures, operating systems and platforms required. Knowledge at the intermediate level of current techniques and capabilities of personal computers, local area networks and wide area networks. Must have excellent customer service skills. Must have excellent written and verbal communication skills. Skills Preferred: Windows PC Support Experience in a Help Desk Environment Experience Required: 6 months Education Required: High School Diploma or GED Certificate required Additional Information: Onsite work only M-F 6am-2pm Must be able to pass MCSO background check

Job DescriptionJob Description This project is to provide DWD a unified front-end development approach across the agency spanning multiple technologies and applications. Only candidates located in Indiana will be considered for this position. Build the structure to ensure responsive design, accessibility and usability of the internal and external applications. Responsibilities: Support UI/UX design for existing DWD systems Graphic Design and mockups Support existing custom applications written in a mixture of .NET and other technologies. Proactively approach new technologies, systems, and design patterns. Work with business, other IT teams, and other agencies to define and enhance new solutions. Enhance existing applications within an agile environment. Exhibit a mixture of soft and hard skills necessary for success in this position. Demonstrate good communication skills.

Job DescriptionJob Description Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Must Be Local to Metro Atlanta Professional certification (e.g., A+, Network+, Cloud+ or equivalent) Must Upload Certification Duties and Responsibilities: This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies Specific Duties Include: Maintaining cost-efficient, scalable cloud environments for the organization. Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives. Designing, building, and maintaining internal cloud applications for the organization. Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization. Making hardware and software recommendations for the organization, based on needs of the project and organization. Experience in automation and provisioning technologies, such as AWS CLI and Terraform. Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users. Provides customer support in supporting software, configurations, and business submission processes. Looking for ways to improve operations within company to digitize common tasks. Keeping data leakage and downtime to an absolute minimum. Assists other members of the IT Infrastructure team. Monitors ticket activities and provide escalation when needed. Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support. May act as an administrator or agency subject matter expert for lobby management software or other applications as needed. Minimum Qualifications: Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience. OR One year of experience at the lower-level IT Support Specialist 2 or position equivalent. Competencies Needed 2-3+ years providing IT support and management experience Professional certification (e.g. A+, Network+, Cloud+ or equivalent) Experience with using ServiceNow. Ability to present ideas in business-friendly and user-friendly language. Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies. Must have the ability to detect emerging trends and make recommendations for change. Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment. Display current knowledge of technologies (computer systems, mobile devices, and technology products). Experience with resolvingTCP/IP network issues. Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment. Proven problem-solving skills.

Job DescriptionJob Description Job Description: Onsite Position Summary: The Company has an opportunity in the Advanced Measurement Sciences (AMS) Analytical Group at our Research and Development Center in Pleasanton, California for an experienced Contract Lab Chemist (Technician). As a Contractor Technician in the AMS Analytical group, you will be part of a team growing numerous brands across the portfolio, including Burts Bees, Kingsford, Hidden Valley, Pine-Sol, Brita and others. Through collaboration with Scientists in the group and inter-functionally between groups, you will look to help create over $150MM of value per year. Daily responsibilities include product and material analysis, method development and data analysis for a variety of products, focusing on those specifically from the Cleaning and Professional Products Divisions. You will work closely with Scientists to provide reports, identify issues and recommend next steps based on experimentation. You will also have the opportunity to take on non-project specific initiatives within the department to increase the knowledge base and functionality of the group as a whole. We require someone with direct hands-on experience and expertise in any of the following: Working in a regulated lab environment such as GLP, GMP, and with EPA/FDA GLP or GMP method validation and product characterization. Responsibility for analytical instrument method development, maintenance, supplies, repairs, purchases, and analyses, for various project teams. Various wet chemistry techniques including standard sample preparation methodologies such as accurate weighing, pipetting, centrifugation, dilution, extraction, drying and characterization methodologies such as pH adjustment, titration, moisture content, extraction, or drying; expertise in the preparation and use of calibration standards and controls. Spectroscopy techniques such as with UV/VIS or fluorescence instrumentation. Chromatography instruments (LC, GC, IC), related detectors, software programs, and techniques for compound identification and quantitation. Chemical and biochemical assay development, optimization, transfer, validation. Experience in analyzing a variety of raw materials, process intermediates, and finished products in the following consumer goods industries is highly desired: Household and institutional cleaning products, personal care, foods, charcoal, litter, water filtration, nutraceuticals, and probiotics. Demonstrated knowledge of statistical analysis. Ability to summarize and report analytical results, perform trend analysis, and implement corrective action as needed. Strong willingness and aptitude to learn and master new tools and skills. Experience in working collaboratively with multi-functional teams in a fast-paced environment, and in providing guidance/training for others on routine assignments. Ability to multi-task and manage work efforts on multiple projects according to assigned priorities. Excellent adherence to lab and chemical safety requirements, company documentation policies, and a strong demonstrated work ethic. Key Responsibilities (in descending order of importance): Accurately follow assay and safety procedures, and SOPs. Perform reliable sample preparation and analytical testing in the lab using various analytical chemistry techniques. Optimize sample preparation and analytical methodologies as needed. Operate related equipment and software under peak performance and safety conditions. Maintain equipment and software, upgrading and making purchase recommendations for new capabilities as necessary. Process and report analytical data using instrument software, Microsoft Excel, Word, and PowerPoint. Knowledge of Outlook, Microsoft Teams, and SharePoint preferred. Accurately and promptly instrument log data and lab activities in log or lab notebooks. Present data to project team members and management: The ability to promptly communicate plans and explain results is a must. Well-developed writing and speaking skills are required. Participate in general lab management for the wet chemistry lab such as in maintaining an organized, clean and safe lab environment/workspace, ordering supplies, maintaining or repairing instrumentation, performing calibrations, keeping instrument, and chemical inventory records. Minimum Requirements: Years and Type of Experience: 3-5+ years experience working in an analytical chemistry lab in a consumer goods, chemicals, crop protection, pharmaceutical company, or contract research organization. Education Level/Degree: B.Sc. in Chemistry, Biochemistry, or related scientific field. Requirements: Key Responsibilities (in descending order of importance): Accurately follow assay and safety procedures, and SOPs. Perform reliable sample preparation and analytical testing in the lab using various analytical chemistry techniques. Optimize sample preparation and analytical methodologies as needed. Operate related equipment and software under peak performance and safety conditions. Maintain equipment and software, upgrading and making purchase recommendations for new capabilities as necessary. Process and report analytical data using instrument software, Microsoft Excel, Word, and PowerPoint. Knowledge of Outlook, Microsoft Teams, and SharePoint preferred. Accurately and promptly instrument log data and lab activities in log or lab notebooks. Present data to project team members and management: The ability to promptly communicate plans and explain results is a must. Well-developed writing and speaking skills are required. Participate in general lab management for the wet chemistry lab such as in maintaining an organized, clean and safe lab environment/workspace, ordering supplies, maintaining or repairing instrumentation, performing calibrations, keeping instrument, and chemical inventory records. Minimum Requirements: Years and Type of Experience: 3-5+ years experience working in an analytical chemistry lab in a consumer goods, chemicals, crop protection, pharmaceutical company, or contract research organization. Education Level/Degree: B.Sc. in Chemistry, Biochemistry, or related scientific field.

Job DescriptionJob Description Monday-Friday 8am-5pm (some flexibility in hours) The Role: This role provides technical support to the organization's internal users of computer applications, hardware, and network systems (e.g., PCs, servers, cloud services); deploys endpoint hardware and software products and services; answers questions regarding system procedures, online transactions, and systems status; collaborates with other teams within IT to restore service and identify problems; and maintains a troubleshooting tracking log ensuring timely resolution of problems. A key focus is on relationship building and developing a holistic understanding of site operations to enhance IT service delivery. Essential Functions: Monitor and Assist: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects. Documentation: Prepare timely documentation of issue resolution in accordance with knowledge management practices. Deploy and Manage Hardware: Deploy computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune) and Apple Business Manager. Connectivity: Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. User Account Management: Manage end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. Troubleshooting: Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems with computers, input/output fleet, voice, and video equipment. Escalate incidents as necessary. Performance Analysis: Analyze the performance of supported devices, identify, and report common issues to the appropriate support groups. Collaborative Upgrades: Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases. End-User Support: Provide IT services for end users, including visitors within the assigned region. Security: Assist with resolving security-related issues, ensuring the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best practices. Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team. Project Coordination: Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives. Asset Management: Practice network asset management as per documented processes. Support Development Teams: Support application development teams throughout project lifecycles. Additional Duties: Perform other duties and special projects as assigned by the team lead. Minimum Qualifications: Education & Experience: Bachelors Degree in MIS, Computer Science, OR relevant concentration preferred, with 2-3 years of experience; or 3 to 4 years of relevant and equivalent business or IT experience. Certifications: ITIL knowledge preferred, certification a plus. A+, Network+, Microsoft, Cisco, or other relevant technical certifications are also advantageous. Technical Knowledge: Working technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. Troubleshooting Skills: Hands-on software and hardware troubleshooting experience. Data Privacy: Knowledge of applicable data privacy practices and laws. Team Collaboration: Experience working within a team-oriented, collaborative environment. Decision Making: Makes evidence-based decisions using all available relevant data, understanding when to seek guidance. Business Focus: Continuously learns how the business operates and applies this understanding to improve service delivery. Continuous Improvement: Asks questions and takes actions to improve tasks or processes within his/her own scope of work. Collaboration: Collaborates effectively across functional, business, geographic, and cultural boundaries. Communication: Ensures written and oral communications are simple, clear, and audience-appropriate. Accountability: Takes responsibility for actions, results, and learning, demonstrating drive and self-motivation. Change Management: Supports and implements change within his/her area of work, engaging peers and stakeholders. Planning & Prioritizing: Leverages processes and systems to prioritize work that yields the most business value, remaining agile to adapt to changing circumstances. Physical Demands: Mobility: Regularly required to sit or stand, reach, bend, and move about the facility. Lifting: Must occasionally lift/transport up to 50 pounds. Vision: Vision abilities required by this job include close vision. Work Environment: Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery. Travel: 20% travel required

Job DescriptionJob Description Senior Multimedia Producer In support of the Deputy Director of Strategic Communications and Marketing and Creative Department, manage photo/video/event production for a busy in-house marketing and communications department. This role leads all video, photography, and event related production across the organization. It oversees internal and external creative resources, manages agency partnerships, directs on site shoots, and ensures all deliverables meet creative and quality standards. The position combines production management with hands on creative execution, supporting content across social, digital, broadcast, and event channels. Essential Job Responsibilities Senior Producer Lead and manage a multidisciplinary group of in house and external videographers, photographers, and freelancers, including scheduling, assignments, feedback, and quality oversight. Provide art direction and guide all visual storytelling to align with brand values, campaign goals, and audience needs. Collaborate closely with marketing, social, strategy, brand, and executive stakeholders to gather requirements, clarify messaging, and align deliverables across teams. Serve as the primary liaison with external creative agencies, ensuring strong communication, strategic alignment, timeline adherence, and consistent execution. Production Management Workflow Oversight Oversee full pre-production, production, and post-production workflows for video, photo, and event content. Develop detailed production schedules, timelines, and documentation including storyboards, scripts, call sheets, shot lists, permits, production contacts, and releases. Manage budgets, resource allocation, and vendor sourcing, including hiring freelance videographers, editors, production companies, and talent. On-Site Shoot Production Direction Act as on site production lead, line producer, and director for video and photo shoots. Manage shoot logistics, including location coordination, staffing, talent handling, props, and equipment needs. Operate production equipment as needed, including lighting, sound, and teleprompter. Ensure shoots stay on schedule and deliver high quality content that meets strategic goals. Post-Production Oversight Partner with editors throughout the editing process, shaping pacing, structure, style, and music direction prior to rough cut delivery. Manage all review cycles in Frame.io and ensure final assets meet brand and creative standards. Archive all final assets, including legal documentation and backup storage, for future use. Event Production & On Site Execution Support and manage events ranging from small meetings to large scale activations. Develop run of show documents, event timelines, and production plans. Coordinate staging, AV, photography, videography, vendors, and onsite logistics. Manage attendee check ins, releases, and event-day operations. Content & Asset Management Maintain comprehensive archives of all photo and video assets. Manage the recording and uploading of airport announcements and Massport created content for airport screens. Upload monthly visual assets to Sprout Social and lead the creation of social video content aligned with campaign calendars. Source stock and archived video/photo assets to support production needs. Job Requirements And Qualifications Education Bachelors degree in a related field or equivalent professional experience. Experience 510 years of video, photo, and event production experience in business or public sector environments. Experience in agency or studio production settings preferred. Demonstrated experience producing content for social, digital, video, broadcast, and event platforms. Skills And Competencies Strong project management and organizational skills; experience with Asana a plus. Reel or portfolio demonstrating video, photo, and event work. Excellent verbal and written communication skills. Ability to maintain confidentiality across all assignments. Proficiency with Microsoft Office, Mac platforms, Google Drive, and Adobe Creative Cloud (Premiere Pro, Final Cut Pro, Photoshop, Lightroom, After Effects). Strong understanding of video and photo equipment and production techniques. Experience leading cross functional teams under tight deadlines. Competence in budgeting, scheduling, creative concept development, and stakeholder communication. Work Schedule And Other Requirements Ability to work a 37.5 hour workweek in a hybrid model (three days onsite, up to two days remote). Flexibility to work additional hours and occasional weekends based on production schedules and event needs. Must be a collaborative team member willing to take on additional tasks as required. Ability to travel to all Massport properties. Ability to pass Massport required controlled substances testing and security background checks

Job DescriptionJob Description We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job Description: As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment. You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home. Job Responsibilities: Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. Assist users with password resets, PST file management, and Exchange Admin tasks. Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams). Use ticket tracking systems to document, prioritize, and track user issues effectively. Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution. Support security and authentication tools such as OKTA and Crowdstrike. Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions. Collaborate with IT teams to ensure smooth operation of company-wide systems. Preferred Qualifications: 3+ years of experience in a technical support or help desk role. Strong understanding of Windows 11, Active Directory, and Microsoft O365. Experience troubleshooting network connectivity, VPNs, and IP phone systems. Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS). Proficiency with ticket tracking systems and remote support tools. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication and interpersonal skills to interact with users of varying technical expertise. Strong organizational skills and attention to detail in documenting issues and resolutions. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Job DescriptionJob Description Second Shift Must Be a US Citizen! Work Address: Warwick, RI area ; exact location was not provided as this is a government site. Is this contract to hire/possible extension Temp to perm possible Shift start time and end time Mon Fri, 3-11pm Driving or Non-Driving Non-Driving but may have to drive between sites Duration: 12 months - possible extension if needed Targeted Start date: ASAP Prescreen Questions: How many years experience do you have with computer hardware set up How many years experience do you have with basic hardware troubleshooting experience How many years experience do you have with basic software troubleshooting experience Do you have an A+ Certification Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date Have you every worked for as a FTE or Contractor If so who and when Did you leave on good terms Are you at least 18 years of age Are you comfortable with a later shift Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products