Job DescriptionJob DescriptionBenefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
IT Support Specialist (Junior Level)- Metro Atlanta, GA (Onsite Local Candidates Only)
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Hope you are doing good
Job Title: IT Support Specialist (Junior Level)
Location: Metro Atlanta, GA (Onsite Local Candidates Only)
Interview Mode: Face - to - face
Visa Type: Any Visa is fine
Experience: 2-3 years
Job Summary
We are seeking a Junior IT Support Specialist to support business applications, cloud environments, and critical IT infrastructure. This role involves troubleshooting technical issues, managing service tickets, and assisting with cloud-based solutions while ensuring minimal downtime and optimal system performance. The ideal candidate is proactive, customer-focused, and eager to learn emerging technologies.
Key Responsibilities
- Provide day-to-day IT support for desktops, laptops (Windows 10/11), printers, scanners, and network devices
- Monitor and manage ServiceNow ticket queue; ensure timely resolution and follow-ups
- Troubleshoot hardware, software, and TCP/IP network issues
- Support cloud environments, including maintenance, monitoring, and optimization
- Assist in designing and maintaining cloud-based applications and infrastructure
- Utilize automation and provisioning tools such as AWS CLI and Terraform
- Support A/V systems, video conferencing tools, and field devices
- Maintain and support business-critical applications (e.g., lobby management systems, internal tools)
- Collaborate with IT teams to resolve incidents and perform root cause analysis
- Recommend hardware/software improvements based on business needs
- Ensure data security, minimize downtime, and improve operational efficiency
- Stay updated with emerging IT technologies and best practices
Required Qualifications
- Bachelors degree in Computer Science, IT, or related field with 3+ years of experience
OR - Associate degree with 5+ years of experience
OR - 1+ year experience as IT Support Specialist II or equivalent
Required Skills & Competencies
- 23+ years of hands-on IT support experience
- Strong experience with ServiceNow ticketing system
- Knowledge of Windows OS (10/11) and desktop support
- Basic understanding of cloud computing (AWS preferred)
- Experience with network troubleshooting (TCP/IP)
- Familiarity with automation tools (AWS CLI, Terraform) is a plus
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, customer-focused environment
- Willingness to learn and adapt to new technologies
Certifications (Mandatory)
- At least one professional certification:
- CompTIA A+
- Network+
- Cloud+
- OR equivalent