FIRSTNET GLOBAL LLC

Job DescriptionJob DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule IT Support Specialist (Junior Level)- Metro Atlanta, GA (Onsite Local Candidates Only) Hi Professionals Hope you are doing good Job Title: IT Support Specialist (Junior Level) Location: Metro Atlanta, GA (Onsite Local Candidates Only) Interview Mode: Face - to - face Visa Type: Any Visa is fine Experience: 2-3 years Job Summary We are seeking a Junior IT Support Specialist to support business applications, cloud environments, and critical IT infrastructure. This role involves troubleshooting technical issues, managing service tickets, and assisting with cloud-based solutions while ensuring minimal downtime and optimal system performance. The ideal candidate is proactive, customer-focused, and eager to learn emerging technologies. Key Responsibilities Provide day-to-day IT support for desktops, laptops (Windows 10/11), printers, scanners, and network devices Monitor and manage ServiceNow ticket queue; ensure timely resolution and follow-ups Troubleshoot hardware, software, and TCP/IP network issues Support cloud environments, including maintenance, monitoring, and optimization Assist in designing and maintaining cloud-based applications and infrastructure Utilize automation and provisioning tools such as AWS CLI and Terraform Support A/V systems, video conferencing tools, and field devices Maintain and support business-critical applications (e.g., lobby management systems, internal tools) Collaborate with IT teams to resolve incidents and perform root cause analysis Recommend hardware/software improvements based on business needs Ensure data security, minimize downtime, and improve operational efficiency Stay updated with emerging IT technologies and best practices Required Qualifications Bachelors degree in Computer Science, IT, or related field with 3+ years of experience OR Associate degree with 5+ years of experience OR 1+ year experience as IT Support Specialist II or equivalent Required Skills & Competencies 23+ years of hands-on IT support experience Strong experience with ServiceNow ticketing system Knowledge of Windows OS (10/11) and desktop support Basic understanding of cloud computing (AWS preferred) Experience with network troubleshooting (TCP/IP) Familiarity with automation tools (AWS CLI, Terraform) is a plus Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, customer-focused environment Willingness to learn and adapt to new technologies Certifications (Mandatory) At least one professional certification: CompTIA A+ Network+ Cloud+ OR equivalent