ERP/CRM Consultant

Job DescriptionJob Description

We are looking for an Product Analyst to support a growing product initiative focused on improving pre-sales decision-making and helping the business secure new opportunities. This Long-term Contract position is based in Boston, Massachusetts, and will partner closely with product leadership, technical teams, and business stakeholders to shape requirements for an AI-driven solution in its early stages. The person in this role will turn business needs into clear delivery plans, contribute to testing and refinement, and help guide cross-functional work across CRM and cloud-based platforms.

Responsibilities:

• Translate commercial and operational needs into well-defined user stories, functional details, and actionable requirements for development teams.

• Work closely with product managers, product owners, engineers, QA professionals, and UX partners to move features from concept through validation.

• Support an emerging AI-enabled risk assessment product by helping define how it connects with Dynamics and related business platforms.

• Maintain and refine work items in project and product management tools, ensuring stories, acceptance criteria, and priorities are clearly documented.

• Participate in testing activities, including user acceptance support and quality review, to confirm solutions meet business expectations.

• Facilitate collaboration across cross-functional teams and contribute to discussions with stakeholders when business input or alignment is needed.

• Help break down complex business challenges into technical requirements that can be efficiently executed within the software development lifecycle.

• Contribute to cloud-connected solution planning involving platforms such as Microsoft Azure, AWS, or Google Cloud, depending on project needs.

• Support integration-oriented workstreams, including event-driven or real-time data flow concepts, where product changes must be reflected across connected systems promptl

• At least 3 years of experience in a Product Analyst, Business Analyst, or similar role supporting technology or platform-based initiatives.
• Hands-on experience gathering requirements and converting business objectives into user stories, workflows, and development-ready documentation.
• Working knowledge of Microsoft Dynamics CRM and related Dynamics environments within product or project delivery settings.
• Experience using Jira or comparable tools to manage backlog items, track progress, and document delivery artifacts.
• Familiarity with QA processes, UAT coordination, and broader SDLC practices in cross-functional delivery teams.
• Exposure to cloud environments such as Microsoft Azure, AWS, or Google Cloud Platform.
• Strong written and verbal communication skills with the ability to work effectively across technical teams and business stakeholders.
• Previous experience in a large organization or consulting-style environment is preferred, especially on integration or data orchestration projects.