6 Management jobs

Our Client is looking for a Program Manager to join their onsite delivery team to manage program which will have multiple projects for effective execution. As the  Program Manager you will lead portfolio of customer projects for successful delivery. Provide overarching support and thought leadership to project teams, provide value add and enable new business opportunities, support account team for overall growth of the account. You will be the face of Our Client and expected to manage customer communication efficiently and resolve conflict (both internal and external). Manage and drive executive review meeting with internal and external stakeholder (weekly, monthly, and quarterly). Mentor and coach the respective delivery team members. ESSENTIAL DUTIES AND RESPONSIBILITIES:   Delivery Management Manage the defined project Gross Margin and end-to-end project plan across multiple responsible parties (i.e. Client, Development teams both internal and external, business leads, testing teams, etc.) Demonstrate thought leadership in discussions with business partners to ensure delivery of the most effective solutions for the identified business objectives Prepare weekly status reports and reviewing them with DH/account manager Connect with the Project managers for project updates, Risks and Issues on a weekly basis Track & own all the Internal & External Issues and Risks at the account level and bring it up during the Account Review Own project escalation review meetings and provide necessary inputs to the account team for speedy closure of the escalation Keep the Account Playbook current with regular updates Be Our Client project team's point of contact for project-specific follow-ups with customer Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship Participate in all the weekly project status review meetings with the customer Be aware of customer delivery process and make necessary changes to the delivery process to align with the customer’s process   People Management Ability to work collaboratively with others from any functional area or background, to influence thinking and gain acceptance Track onboarding and joining of US resources (FTE/ Contract) hired for the engagement in the account Conduct regular 1:1 with onsite team members to gain any intel on customer/projects and to track/act on team member specific issues Provide inputs to L&D team on training needs specific to customer Work with the HR team for any concerns raised by the onsite team members Identify performing team members for Spot Award, Quarterly Award and Annual Award Encourage onsite team members to be part of Our Client events like Brown Bag sessions, Friday events (as applicable)   Technical Competency Understand customer technology landscape and identify the skills required for the team to perform well in their roles or to get onboarded for new opportunities Get well-versed with the customer technologies landscape at Level 100 Organize Brown Bag sessions/envisions sessions for demonstrating Our Client Technical capabilities in the areas the customer is interested in and/or need help   Account Management Build and establish relationship with new contacts within and across departments at the customer location Constantly review the set objectives for an ongoing program Work with the Account Manager on any new opportunity in the Account and review the Opportunity closure plan Proactively update the Account Management team of any changes at the customer end Initiate and Track hiring request with the US Hiring Team for all US hiring positions (Project and Consulting) for the account and be responsible for closure of the positions Support the hiring team with interview process and smooth onboarding of the selected candidate Initiate, coordinate & drive the internal kick-off for new projects in the Account Support Account Manager for the customer kick-off meeting of new projects Initiate periodic Delivery review with the Account Manager and the ATS Keep Our Client Account Management team updated of any customer escalation/ concerns/ issues at the project as well as account level Initiate, prepare and actively participate in the Monthly and Quarterly Delivery Review meeting with the customer Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner Understand customer’s domain, technology landscape and strategic technology direction   Qualifications   REQUIRED SKILLS: Degree in Computer Science or related stream from a reputable institution 18+ years of total IT experience with at least 10 years managing large projects/ program Strong experience working in an Onsite-Offshore model Technical proficiency in Java / Microsoft / Azure platform during the initial stage of the career Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills Strong analytical and creative problem-solving skills Strong organizational skills; works well under pressure and with minimal supervision Excellent verbal and written communication skills Ability to manage & drive projects with metrics and data, create structure and templates as necessary for project reviews Ability to effectively drive execution and own responsibility for overall success of projects REQUIRED COMPETENCY : Risk Management – Should be able to evaluate Risks at the project and account level on a continuous basis, and proactively discuss internally to come up with the Mitigation/ Contingency Plan Taking Ownership – Should be able to anticipate, articulate and take ownership of customer’s concerns and track it to closure Exec level communication Skills – Should be able to articulate thoughts with the Our Client/Customer senior management Strategic Thinking – Should be able to think strategically, analyze data and present various options to the senior management/exec level Team Player – Should be able to collaborate with the multifunctional customer and Our Client team Social Skills – Should be able to have a meaningful conversation and build a rapport at all levels with the customer NICE-TO-HAVE SKILLS: Professional certification in Project Management is preferred (PMI , Scrum Master, Kanban, SAfe)

Our Information Services (IS) team are based out of our Shared Service Centre in Liverpool and we are looking for an Application Services Manager to join the team. So who are we?  We're the people who make top 10 UK grocery brand Kingsmill as well as Burgen, Allinson and Sunblest. We're a part of Associated British Foods (ABF) plc, a major international business with a turnover of £12.3bn and close to 106,000 employees working in 47 countries. The role: The prime responsibility of this role is to support and develop IS services used by the organisation and to ensure that application services are monitored and supported at all times, then as required manage incidents to resolve user issues and resource projects designed to upgrade them. This is an excellent opportunity for a manager with proven experience of managing a multi skilled team of development and support staff to make a difference to our transforming team. We need someone who is keen to input new ideas and innovative ways of working into the organisation. One aim is to move towards a DevOps method of working and experience in this area will be valuable although not essential. This role is focussed on managing a technical applications development and support resource pool, both on and off-site and is not a SDM role, although working in partnership with the SDM will be essential to success. You will work as part of a wider Application Services Management team to ensure services are delivered through utilisation of specific knowledge and development of technical skills across the team. This role requires you to be skilled in stakeholder management within IS and with external stakeholders. Key Accountabilities: Through a good understanding of ITIL best practice you will ensure process and control exists and is applied for all major processes, including incident, change, release and problem management.   Definition and support of 3rd Party Vendor Service and Operational Level agreements and related reporting measures, providing an effective interface between users and providers.   Working with your own and other Support and Development teams to ensure the design, set up, testing and deployment of new functionality as part of the IS strategy via a robust Change and Release process.   Direct and co-ordinate the activities of the team, ensuring the right level of capability exists to meet current and future business needs. Resource management within the team for project and BAU work is a key requirement of the role. Skills: To be successful in this role you must have a great understanding of ITIL, application landscapes and resourcing in practice, with sound leadership skills. As well as being skilled in negotiation and stakeholder management, you will be comfortable managing relationships at all levels and will possess good communicate skills.  With people at the forefront of your approach, we are looking for clear evidence of team leadership and development across similar roles. To support all this you will also need a good technical understanding of application and to a lesser extent infrastructure services and the complexities of them.