Job DescriptionJob Description
Location: Scott Air Force Base, Illinois
Schedule: Full Time
Travel Required: No
Shift: Day
Remote: No
Required:
Secret Security Clearance
U.S. Citizenship
Our customer is the Defense Information Systems Agency (DISA) located at Scott Air Force Base, Illinois, acting as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
We are seeking a Network Technician in the Airborne, Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Cell to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program.
Primary Responsibilities
- Create and update tickets utilizing Remedy
- Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools
- Incident Correlation and Fault Analysis:
- Proactively analyze alarms
- Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
- Identifying the fault condition and its impacts
- Isolating root causes
- Coordinating correction of fault situations regardless of the fault in the infrastructure
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents
- Provide incident analysis (fault Isolation):
- Support the fault isolation process
- Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs
- Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities
- Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment
- Support all customers to include providing global situational awareness support
- Provide fault correction
- Correct/replace faulty network elements, coordinating with other service providers as necessary
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide network/service restoration:
- Restore networks and service to full operation
- Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs
- Identify failures that are attributable to a different causes and impacts
- Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
- Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Demonstrate general knowledge of training, standard, operating procedures, and tools within O&M.
- Effectively communicate with O&M team and customer.
- Work directly with shift lead and O&M leadership for guidance.
- Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Basic Qualifications
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
- Ability to work in a 24/7 operation
- Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management
- Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
- General understanding of network topologies, both transport and IP
- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
Required Education and Experience
- High School and1-3 years of experience