P W Communications Inc

Job DescriptionJob Description TRANSPORT / IP (TRIP) NOC TECHNICIAN Location: Hill Air Force Base, Utah Schedule (FT/PT): Full Time Travel Required: No Shift: Rotating Option for Remote Work: Clearance: Secret U.S. Citizenship: Required Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Our customer is the Defense Information Systems Agency (DISA) located at Hill AFB, Utah, and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Transport / IP (TRIP) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program. Primary Responsibilities Create and update tickets utilizing Remedy Independently triage and manage ticket queue in respective technology, and provide feedback and guidance for tickets of concern Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools Perform Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; and coordinating correction of fault situations regardless of the fault in the infrastructure. Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents Provide incident analysis (fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment Support all customers to include providing global situational awareness support Provide fault correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets Provide network/service restoration: Restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures that are attributable to a different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities Provide incident escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, monitor incident tickets escalated to operational infrastructure Demonstrate knowledge of training, standard operating procedures, and tools within O&M: Evaluate and provide feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O assist in training junior-level Network controllers within O Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers Provide technical advice and insight to peers and customers to assist in resolution of complex issues Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking and have a broad understanding of other related specialty areas Provide advanced level technical support of the DISN customer Work independently on projects or assignments for future operations within O&M and impacting the DISN Resolve multi-layer complex issues that cross several NOC or domain within O&M Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Ability to work in a 24/7 operation Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching General understanding of network topologies, both transport and IP Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Additional Desired Qualifications Tech control facility or cyber transport experience Circuit actions and vendor experience IP architecture experience Telco NOC, inside or outside plant experience Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program

Job DescriptionJob Description AISR NOC Technician Location: Hill Air Force Base, Utah Category: Network Administration and Ops Schedule (FT/PT): Full Time Travel Required: No Shift: Rotating Potential for Telework: No Required: Active Secret Security Clearance U.S. Citizenship DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date Job Description: Our customer is the Defense Information Systems Agency (DISA), located at Hill AFB, Utah, and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Network Technician to support the Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Cell and the Global Solutions Management Operations II (GSMO-II) program. Primary Responsibilities Create and update tickets utilizing SNOW. Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information Identifying the fault condition and its impacts Isolating root causes Coordinating correction of fault situations regardless of the fault in the infrastructure. Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs). Reroute routine circuits within 24 hours of notification Documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities. Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in monitoring training Network controllers within O&M. Assist in training junior-level Network controllers within O&M. Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN. Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues. Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas. Provide advanced level technical support of the DISN customer. Independently works on projects or assignments for future operations within O&M and impacting the DISN Resolve multi-layer complex issues that cross several NOC or domain within O&M Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications: Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. High school and 3-5 years of experience. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. General understanding of network topologies, both transport and IP. Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Job DescriptionJob Description Location: Hill Air Force Base, Utah Category: Help Desk Specialist-Journeyman (LCAT 51) Schedule (FT/PT): Full time Travel Required: No Shift: Day Potential for Telework: None Required: Active Secret Security Clearance U.S. Citizenship Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. We are seeking a Data Collection Specialist II in Hill AFB, Utah under the GSM-O II program Job Description: The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements Primary Responsibilities: • Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center • Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to • Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective • Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met • Receive ad-hoc requests from team leads and provide timely responses back to requestor • Utilize report data to identify and recommend correction on routine problems and issues Basic Qualifications: • Currently possess an active Secret security clearance. • Basic understanding of IT ticketing processes, applications and Data Analytics Required Education and Experience: •High school diploma and 1-3 years of experience. PW Communications is a woman-owned, military-friendly firm that specializes in DoD contract support and proposal/document preparation for Federal contractors. For over 20 years, we have served as the premiere source in providing solutions to complex problems that face our clients daily. PW Communications' staff is renowned as leaders in consultancy, and that is exactly why our clients trust us as THE source in handling mission essential needs. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Job DescriptionJob Description Location: Scott Air Force Base, Illinois Category: Network Administration and Ops Schedule (FT/PT): Full Time Travel Required: No Shift: Rotating Remote Type: No Remote Required: U.S. Citizenship Active Top Secret Security Clearance Our customer, the Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. We are seeking a Defense Red Switch Network (DRSN) Support Technician III at Scott AFB, IL to support the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers. Job Responsibilities Responsible for performing, training team and developing processes for the following duties: Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact Proactively monitor network alarms across platform specific network management tools Support all customers to include providing global situational awareness support Verify that service has been restored upon resolution of all customer-initiated tickets Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Proactively monitor network alarms across platform specific network management tools Record, assess, track, and monitor incident tickets escalated to operational infrastructure Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies Develop and/or recommend solutions and processes pertaining to UC and DRSN operations Minimum Qualifications: High school diploma or equivalent and 2 - 4 years of prior relevant experience Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date Able to work in a 24x7 shift work environment Must have an active DoD Top Secret security clearance Requires general understanding of both voice infrastructure and IP network topologies Desired Qualifications: Tech control facility or cyber transport experience Circuit actions experience Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core

Job DescriptionJob Description Location: Scott Air Force Base, Illinois Schedule: Full Time Travel Required: No Shift: Day Remote: No Required: Secret Security Clearance U.S. Citizenship Our customer is the Defense Information Systems Agency (DISA) located at Scott Air Force Base, Illinois, acting as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Network Technician in the Airborne, Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Cell to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program. Primary Responsibilities Create and update tickets utilizing Remedy Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools Incident Correlation and Fault Analysis: Proactively analyze alarms Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information Identifying the fault condition and its impacts Isolating root causes Coordinating correction of fault situations regardless of the fault in the infrastructure Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents Provide incident analysis (fault Isolation): Support the fault isolation process Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment Support all customers to include providing global situational awareness support Provide fault correction Correct/replace faulty network elements, coordinating with other service providers as necessary Verify that service has been restored upon resolution of all customer-initiated tickets Provide network/service restoration: Restore networks and service to full operation Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs Identify failures that are attributable to a different causes and impacts Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate general knowledge of training, standard, operating procedures, and tools within O&M. Effectively communicate with O&M team and customer. Work directly with shift lead and O&M leadership for guidance. Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Ability to work in a 24/7 operation Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching General understanding of network topologies, both transport and IP Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Required Education and Experience High School and1-3 years of experience