Job Description
Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities Under the direction of the POS Manager, organizes and directs the daily POS Hardware repair, upgrading and refurbishing. The areas of responsibility include any and all Hardware issues, as well as providing overflow technical support to both Spencer Gifts and Spirit Halloween Stores. Troubleshoot, refurbish, repair, and configure various hardware equipment, such as PCs, Verifone Payment Terminals, routers, barcode scanners, portable data terminals, etc. Ensure Verifone Payment terminals have the correct software, keys, and are without physical defects Upgrade, refurbish, and test PCs for use in store POS systems Keep up-to-date records of devices on hand and their status Perform all duties of a POS Associate. This includes initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary Assist in escalated store communications as well as troubleshooting complex situations with fellow POS Helpdesk Associates when called upon Other duties may be assigned Qualifications Associate's Degree from two to four-year College or university or two to four years related experience and/or training or equivalent combination of education and experience Ability to quickly learn and understand instructions and troubleshooting procedures Understanding of cloud-based management software Comprehensive understanding of POS Systems operation, configuration, and installation Strong problem-solving skills Understanding of PC communications techniques, protocols, software, and hardware Ability to express complex technical concepts effectively, both verbally and in writing To perform this job successfully, an individual should have knowledge of PC repair, upgrades, and troubleshooting The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $18.00 per hour