Spencer's

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Provide first level support for store level software issues, such as Trovato, Associate Profile Management, Google Chrome, Windows, etc. Troubleshoot and repair various hardware equipment, such as Dell PCs, laser printers, receipt printers, cash drawer, barcode scanner, portable data terminals, etc. Provide first level support to and monitor the installation and performance of store WAN equipment. Assist in training/troubleshooting with fellow POS Helpdesk Associates. Ensure that daily tasks are completed, and all problems are attended to in the Supervisor's absence. Possess knowledge of all store operations, from sales to managerial functions, in order to instruct stores. Perform operational functions of polling store data. Schedule, monitor and control the processing, transmission, and retrieval of store data. Assess initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary. Assist with projects as necessary, including major deployments. Qualifications Associate's degree (A. A.) or equivalent from two-year college or technical school, or two to four years related experience and/or training. Knowledge of Cloud-Based Management Software. Knowledge of Database software, Spreadsheet software, and Word Processing software. This includes Microsoft Office Programs. Knowledge of Networking technologies including routers, VPN, TCP/IP, VIOP, DHCP and DNS. Superior troubleshooting skills and the ability to learn on the fly. Superior telephone etiquette with the ability to communicate information in a language that is easily understood by client group. Hands-on experience diagnosing problems with PC hardware. Ability to deal effectively with all levels of associates and outside vendors. Must have leadership and training capabilities. Strong positive attitude, people-oriented and have a willingness to assume responsibility. Ability to work under pressure and work extra hours as required. The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $21.00 - $23.00/hour

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities The Desktop Support Technician is responsible for providing a single point of contact for end users to receive support. The person will provide frontline support (in person and remote) requiring troubleshooting and technical assistance. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users. Provide training and documentation to end users Install and configure software and hardware components on PC and Mac systems Support company personnel, including hardware, VPN connectivity, wireless networking, email, and printers Troubleshoot, diagnose, and resolve technical hardware and/or software issues Document support requests and resolutions in our ticketing system Interface with other IT departments for end user problems and access requests Assist with mass laptop deployment during busy season and image new devices for associates Qualifications Possess an Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience Demonstrate strong troubleshooting skills Proficient in Active Directory and group management Experience in supporting Windows 10 and Windows 11 desktop/laptops Familiarity with basic networking principles Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) Ability to work independently and collaboratively within a team, with excellent customer service skills Provide end user training and documentation The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $18.50 per hour

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Desktop Support Level 2 provides advanced technical support and troubleshooting to end users and our analyst team, ensuring the ticket queue is monitored, and all service level standards are maintained. The individual will be responsible for resolving technical issues, hardware imaging, software deployments, and system support for all patching and upgrades happening on production systems. The ideal candidate will have strong technical abilities and a passion for learning and providing exceptional customer service. User account creation and change request Designing and implementing new systems and processes for end-users Advanced troubleshooting Designing and maintaining the base image for laptops Office 365 management, primarily all Exchange and Teams admin center needs Windows update management and scheduled deployments Managing the user access process, including granting access to certain key systems Assisting desktop engineering analyst when necessary Ensuring the ticket incidents and service requests are monitored, maintaining service standards Serve as an escalation point for complex technical issues Perform root cause analysis to identify recurring issues and recommend long-term solutions Identify knowledge gaps and create technical documentation for support staff Participate in knowledge-sharing sessions and technical training initiatives Qualifications Associate degree in Computer Science, Information Technology, or two years of equivalent education and experience Excellent troubleshooting skills Basic familiarity with the configuration and maintenance of ITSM systems Technical documentation experience Experience supporting cloud-based technologies (Intune/Autopilot) Experienced with Active Directory and group management Manage Windows Patching and deployments Experience with writing command line and PowerShell scripts Creating and supporting Exchange/Outlook Local and Cloud Microsoft Teams administration tasks supporting end-users Strong support skills on all Windows OS Basic understanding of networking principles (DHCP, DNS) Experience supporting Mac OS and Jamf is preferred but not required The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $24.50 per hour

Overview Are you interested in gaining meaningful work experience at one of the nation's leading specialty retailers? As a Spencer's & Spirit IT Intern you'll have the opportunity to enhance your skill set, explore your talents, and network with our company leaders. Our internship program offers a challenging, hands-on experience in a rewarding, supportive environment. Our goal is to prepare you to jump into a career post-graduation. Former interns often describe our internship program as the most fun they've ever had - at a company where our mission is "Life's a Party. We're Makin' It Fun!" and "So Much Fun It's Scary!" what else could you expect? With a small group of interns there is a close relationship between supervisors, mentors, and interns, which fosters an environment of companionship and learning. Some highlights of our program include: Paid, full-time internship Workshops with our Corporate Executives including the CIO 30% discount at Spencer's and Spirit Halloween Stores Responsibilities The successful intern will assist in delivering Level 1 technical support for primary incident resolution or escalation to appropriate Application Support member as needed. Manage issue intake, investigation and resolution with excellent communication skills while supporting multiple applications Log 100% of issues into the ticketing system to include description of issue, troubleshooting performed, resolution and/or purpose for escalation Properly categorize incidents and select the appropriate severity based on impact and urgency Follow knowledge articles to ensure the required troubleshooting, information gathered and escalations are handled accurately Report when knowledge is out of date, incorrect or missing Qualifications Available to work 30 hours per week while being on-site a minimum of 2 days per week (Tuesday - Thursday) Completion of junior year preferred and must be enrolled in college for the upcoming semester; graduate students are also encouraged to apply Commutable distance to our home office in Egg Harbor Township, NJ Working towards a degree in Information Systems or Computer Science Ability to multi-task - Manages multiple tasks at a time; quickly and accurately shifts attention among multiple tasks Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions Experience effectively working on projects with cross-functional teams (including software developers, infrastructure and QA teams) Perform own job responsibilities with commitment to quality and customer satisfaction - doing what's right for the team and for the enterprise Identify and report security risks in accordance to compliance The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $20.00 per hour

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities The Solutions Manager, AI Team will lead the adoption and operational enablement of enterprise AI capabilities across the business. This role partners with development, operations, and business teams to identify high-value AI opportunities, manage the Microsoft AI ecosystem, and drive measurable adoption of AI-powered workflows and tools. This role combines platform ownership, business process engagement, and organizational enablement -helping teams translate emerging AI capabilities into practical solutions that improve productivity, decision-making, and customer experience across retail operations. Manage and evolve enterprise AI platforms, including governance, standards, responsible usage (in partnership with security/legal/compliance), and cross-functional alignment Lead adoption and enablement of Microsoft AI capabilities (Microsoft 365 Copilot, Power Platform, Azure OpenAI, Copilot Studio, GitHub Copilot) through communications, training, and change initiatives Partner across retail operations and corporate functions (merchandising, supply chain, stores, customer service, etc.) to assess workflows and identify AI-driven improvement opportunities Facilitate discovery sessions and workshops to uncover operational pain points, prioritize use cases, and align business and technical teams Build and maintain a process-to-AI roadmap, tracking current, planned, and future AI-enabled workflows and platform capabilities Collaborate with engineering and product teams to define pilots, establish success metrics, and support rollout and scaling of AI solutions Identify, standardize, and scale repeatable AI patterns and best practices across the organization Monitor platform usage, adoption trends, and operational effectiveness to inform optimization, investment decisions, and organizational readiness Drive AI awareness and engagement through stakeholder communication, adoption materials (release summaries, use cases, best practices), and an internal champions network while translating emerging capabilities into business-friendly insights Qualifications Bachelor's degree in Computer Science or other related field, along with experience managing or supporting enterprise productivity and AI platforms within Microsoft ecosystems Three to five years managing and mentoring a team of engineers and/or platform specialists, along with supporting career development, coaching, and growth planning for team members Foster a culture of experimentation, operational excellence, and continuous learning Strong understanding of Microsoft 365, Copilot, Power Platform, and related collaboration technologies Experience facilitating cross-functional initiatives involving both technical and non-technical stakeholders Strong written and verbal communication skills with the ability to translate technical concepts into business-friendly language Experience with business process analysis, workflow mapping, or operational improvement initiatives Ability to balance strategic planning with hands-on operational execution The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $135,000 - $160,000