Job Description
Position: Service Desk Analyst (Ref: 18275)
Location: Harrisburg, PA USA, 17110
Salary: $19.70/hr.
Duration: 1 Years 2 Months 15 Days - Contract
Openings: 2
Deadline: 04/20/2026
Description:
Local Candidates Only
Telework
We are seeking a Service Desk Analyst who will provide IT phone and email support.
Key Responsibilities:
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Ensure quality standards and SLAs are followed.
Serves as a contact for level 1 support for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Coordinates with co-workers to research problems and find solutions.
Coordinates with user to participate in diagnostic procedures or by listening to and following instructions.
Track every call or email in the IT ticketing system, currently ServiceNow.
Monitor call center software for incoming calls and answer promptly.
Suggest update to the user-training manuals, KBs, and procedures.
1 to 3 years of help desk experience
Experience at a similar service desk environment
Experience with ServiceNow or similar ticketing system
Required / Desired Skills
Tier 1 Help Desk Experience Required - 3 Years
Able to work in a team environment. Required - 3 Years
Experience with ServiceNow or similar ticketing system. Required - 3 Years