Job Description
ServiceDesk Specialist Boston, MA 3 Months - Strong knowledge of all Windows-based operating systems. - Required 2 Years Strong knowledge of PC based computer hardware. - Required 2 Years Proficiency with MS Windows 10, Windows 11, and MS Office O365. - Required 1 Years Commitment to providing the highest level of customer service and responsiveness. - Required Demonstrated experience working in a high volume, deadline-oriented customer focused environment. - Required Experience working with "Team Based Practices" e.g., Agile, Kanban Etc. - Required Knowledge of IT industry standards. - Required Experience utilizing tools and research abilities to resolve technical issues. - Required Valid drivers license and access to a vehicle Required Ability to lift up to 35lbs & push 65Lbs. - Required Highly self-motivated and self-directed. - Highly desired Excellent organizational, interpersonal, and communication skills. - Highly desired Able to exercise independent judgement Desired. Short Description: The Massachusetts Gaming Commission (MGC) seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office. Complete Description: Responsibilities include: - Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets - Maintain basic knowledge of new and upcoming computing technologies and practices - Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches - Attend meetings to support the overall direction of the ITS office - Participate in team projects that enhance the quality or efficiency of the ITS Support Team Skills and Qualifications: - Strong knowledge of all Windows-based operating systems - Strong knowledge of PC based computer hardware - Strong knowledge of Microsoft O365 - Highly self-motivated and self-directed - Able to exercise independent judgement - Keen attention to detail and quality of work-product - Ability to set and consistently meet realistic deadlines - Proactive and collaborative approach to delivery of services - Excellent analytical, mathematical, and creative problem-solving skills - Aptitude for learning new skills - Excellent organizational, interpersonal, and communication skills