Job Description
Job Title: Field Engineer 3 Location: Groton/New London, CT Pay Rate: $20-$25 per hour Summary: Duration: 10 Months Work Mode: Onsite First shift, 8:00am to 4:00pm roughly Must Be a US Citizen Responsibilities: Set up computer hardware and perform basic hardware and software troubleshooting Provide support for desktops, laptops, and servers, including software, hardware, and networking Maintain and support legacy products and core server products Perform disk replacement on enterprise storage products Install and maintain PCs, networks, servers, and peripherals Support network products from operational and maintenance perspectives Perform installations, moves, adds, and changes as required Test and certify PCs, networks, servers, and company-approved applications Follow up on problems or escalate issues as necessary Maintain professionalism in actions, demeanor, and dress Ensure customer satisfaction throughout service delivery Meet company-specific Service Level Agreements and update incident/request tickets accordingly Requirements: 1-3 years of computer support experience Basic hardware and software skills Good work ethic and organizational skills Preferred Skills: Experience with diagnosing, maintaining, and servicing computer-related products Ability to handle desktop and laptop computers, printers, network devices, standard software, and low-end servers Capable of reloading and re-imaging PCs/laptops Experience installing and optimizing HW/SW networking products