Job Description
Summary: Location: Harrisburg, PA Duration: 6 Months Work Mode: Remote Must work EST time zone hours Responsibilities: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations (e.g., Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with company platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices. Requirements: 5 years of experience in software engineering with 3 years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs, and whisper/voice models; familiarity with WebRTC services. Strong backend development skills (Python, C#, REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices. Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment. Strong written and verbal communication skills in English.