Stefanini

Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Responsibilities: Experience with Windows 10 Expertise with Windows 11 Demonstrated experience with non-standard Software Installation Demonstrated experience loading computer images with SCCM and PowerShell scripts Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process Provide hardware/software support services to onsite client including break/fix Diagnose end-user system failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer Flexibility to handle a variety of activities and changes Demonstrated ability to remain calm if activities do not go according to plan High organizational ability and detailed oriented Demonstrated ability to follow processes Demonstrated ability to document work, track tasks/installs, and perform QA activities Requirements: Role involves building computers using SCCM for base image and installing non-standard software after base image build. Ability to organize, troubleshoot, and work on 10-12 machines at a time. Experience with Windows 10 Expertise with Windows 11 Demonstrated experience with non-standard Software Installation Demonstrated experience loading computer images with SCCM and PowerShell scripts Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process Provide hardware/software support services to onsite client including break/fix Diagnose end-user system failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer Flexibility to handle a variety of activities and changes Demonstrated ability to remain calm if activities do not go according to plan High organizational ability and detailed oriented Demonstrated ability to follow processes Demonstrated ability to document work, track tasks/installs, and perform QA activities

Stefanini Group is looking for Senior Azure DevOps Engineer for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Remote Opportunity EST time zone Senior Azure DevOps Engineer Location: Eastern Time Zone or able to work Eastern hours Engagement: Contract; initial term through December, with potential for future extensions subject to budget approval About the role We're seeking a hands-on Senior Azure DevOps Engineer to help lead a cloud platform transformation. You'll assess an existing Azure environment and build a more consistent, secure, and scalable platform using Infrastructure as Code. This is a transformation and platform-engineering role, not primarily a steady-state operations position or a rebuild of every application deployment. You'll work with the Cloud Architecture and DevOps team, collaborate with stakeholders and partner teams, and help establish foundations that support incremental workload migration. Responsibilities Assess the current Azure platform, gather requirements, and understand dependencies across applications and shared services.Identify opportunities to reduce cloud waste and retire unused or unnecessary resources.Develop a pragmatic target architecture and subscription strategy, including high-level estimates for effort and timelines.Build reusable Terraform modules for platform foundations, including landing zones, networking, and identity.Deploy and validate initial foundational components.Help establish a governed, code-managed approach for provisioning subscriptions and shared services.Support the subsequent migration of workloads to the new platform.Contribute to team engineering practices, including stand-ups, sprint planning, and day-to-day collaboration. We're kicking-off a new initiative on the Azure side and we're looking for a Senior Azure DevOps engineer who would be able to lead this effort. This is a transformation initiative rather than a steady-state operational role. The current Azure estate spans nine subscriptions, generally aligned to environments, although some subscriptions contain multiple environments. Alongside the application estate, there are shared services and dependencies including Entra ID integration, Active Directory services, Azure Virtual Desktop, domain controllers, VMs and other supporting infrastructure. Some of these components are operated by other teams, and part of the discovery effort will be understanding dependencies and agreeing how they fit into the target platform architecture and Infrastructure-as-Code model. We currently know of approximately ten applications running on the platform, including one very large workload, although further discovery may identify more. The estate has evolved over several years through multiple contributors and teams, with limited governance and broad access permissions. Cloud ownership has now been consolidated within my team, and our objective is to rebuild the platform in parallel using Infrastructure as Code, migrate workloads incrementally into the new platform, and ultimately retire the legacy estate. For the initial engagement through the end of December, I would expect the contractor to: Assess the existing estate and gather requirements from stakeholders. Identify obvious waste, unused resources and decommissioning opportunities. Produce a pragmatic target architecture and subscription strategy, with high-level effort and timeline estimates. Develop reusable Terraform modules for the landing zone, networking and identity foundations. Deploy and validate an initial set of those foundational components. The longer-term objective is to establish a governed, code-managed platform capable of consistently provisioning new subscriptions Qualifications 12 years of experience engineering and improving Azure cloud platforms.Hands-on Terraform experience, including building reusable modules.Experience with GitHub Actions and CI/CD workflows.Good understanding of cloud infrastructure, identity, and platform architecture.Ability to work independently, make practical recommendations, and drive technical work forward.Strong communication and stakeholder-engagement skills. Nice to have Experience with Terraform automation and collaboration tools (TACOS), such as Atlantis, Digger, or similar.Strong Azure networking knowledge.Experience with cloud platform governance, landing zones, and workload migrations.

Stefanini Group is hiring! Stefanini is looking for a Mainframe Engineer, Dearborn, MI (Onsite) For quick apply, please reach out Fardeen Ali at / You will be responsible for building and operating IT hardware and software resources in on-prem, cloud or hybrid scenarios in support of internal customer needs. You will be responsible for a wide variety of activities that operationalize cross functional teams such as capacity planning and resource optimization solutions for one-off and long-term workloads, planning, configuring and maintaining servers (including mainframes), creating virtualized environments, providing analytics services, installing and maintaining specialized tools, etc. Responsibilities Involved in the design, operation, and maintenance of enterprise servers, including specialty mainframe systems like IBM/LPARS, high performance super computing systems, and general-purpose hybrid and cloud systems, for optimal end-user business operations. Research, design, implement and maintain complex infrastructure solutions for internal customer needs such as specialty software, data warehouses, identity access management, event frameworks, containerization and on demand scaling, etc. Design and configure secure virtualized environments aligned with enterprise architecture blueprints consisting of virtual machines, virtual networks, high speed and distributed storage systems (SAN, HDFS, SSD, etc.). Utilize existing tools or assist in engineering custom monitoring solutions to ensure systems are configured correctly, run efficiently and remain secure against potential threats. Monitor and review resources like CPU, memory, storage, and network traffic to ensure effective utilization aligned with expected parameters and to safeguard against runaway costs. Resolve bottlenecks and plan for future capacity needs based on resource usage trends. Advise enterprise architecture teams on usage trends to incorporate into future blueprints. Install, customize, test, implement, document, and support independent software vendor (ISV) products as required (this includes user modifications that require customization for release levels or related to site requirements) and work with the vendors on problems and resolution. Code in Assembler to develop, test, implement, document and support system modifications and MVS and JES exits. Analyze, debug and correct various z/OS software problems. Support z/OS Unix System Services (USS) and WebSphere environments. Use IBM's ServiceLink and interface with IBM technical support to resolve Operating System (z/OS) software and hardware problems. Proficient in Assembler, REXX, Clist and SAS coding (highly desired). Knowledge of RACF and ability to create and analyze RACF profiles. Provide system-programming support for the installation and upgrade of mainframe hardware configurations. Provide off hours support for Disaster Recovery planning and testing. Provide customer support by addressing Software/Hardware related trouble tickets providing levels 1, 2 and 3 support. Experience Required 10+ years of experience in IT and 8+ years of experience in Development. Mainframe Systems. Experience Preferred 8 or more years of System Programming experience, including dump analysis, SMP/E, SMF, USS, Omegamon, MVS and JES exits, problem analysis and resolution. Working knowledge of z/Operating System internals in JES2 or JES3 environments. Experience in planning, customizing, testing and on-going support of Independent Software Vendor (ISV) products (i.e. CA Technologies, BMC, SAS, IBM, etc.) Knowledge and experience in corporate and group security and control policies, procedures, and standards. Experience supporting Disaster Recovery for z/OS environment. Excellent verbal and written communication skills, highly motivated, and possess excellent analytical and problem-solving skills. Proficient with Microsoft Word and Excel. Experience with Access, PowerPoint and Microsoft Project for project administration are highly desirable. Working knowledge of ISPF, TSO, JCL and IBM utilities is essential. Education Required Bachelor's degree Education Preferred Master's degree Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Stefanini Group is hiring! Stefanini is looking for Cyber Exposure Management Engineer-Remote For quick apply, please contact Ayush Dwivedi; Ph: W2 Candidates Only! Summary The Exposure Management Engineer is responsible for continuously identifying, assessing, validating, and reducing the organization's cyber exposures across on-premises, cloud, and hybrid environments. This role supports both the long-term Exposure Management (CTEM) program and an initial onboarding phase as the organization integrates a new exposure management platform. During the early stages, the engineer will coordinate tool deployment, onboard business units, normalize data sources, validate integrations, and support solution rollout to ensure accurate visibility and effective operational use. Beyond implementation, the engineer integrates attack surface discovery, vulnerability insights, misconfiguration analysis, identity exposure review, and business context to provide a unified view of cyber risk. The engineer ensures the organization proactively mitigates high-impact exposures before they are exploited. Responsibilities: Initial Integrations, Solution Delivery, and Coordination: Lead technical onboarding and configuration of the new exposure management platform. Coordinate data source integrations (cloud, identity, infrastructure, vulnerability scanners, etc.). Validate ingestion accuracy, asset correlation, and exposure signal quality across environments. Partner with engineering, cloud, IAM, and application teams to ensure successful rollout and operational readiness. Assist in defining workflows, reporting structures, and remediation processes that align with CTEM cycles. Document integration steps, system behavior, and operational procedures to support long term program maturity. Attack Surface & Asset Visibility: Discover, map, and inventory external and internal attack surfaces across cloud, network, application, and SaaS environments. Identify unknown, shadow, misconfigured, or abandoned assets contributing to organizational exposure. Monitor asset changes and ensure continuous visibility into evolving environments. Validation & Prioritization: Prioritize remediation based on active threats, exploitability, data sensitivity, operational criticality, and compensating controls. Align validation and prioritization activities with CTEM cycle objectives. Remediation Support & Tracking Partner with application, infrastructure, cloud, identity, and asset discovery teams to guide remediation plans. Track remediation progress and verify full resolution of exposures. Identify systemic or recurring issues and recommend long term improvements. Program Enablement & Governance: Contribute to scoping CTEM cycles and defining focus areas (cloud posture, identity exposures, internet facing risks, etc.). Maintain standards, processes, and documentation for exposure management activities. Provide clear metrics and reporting to leadership on exposure trends, risk posture changes, and remediation performance. Support integration of exposure management activities into broader security architecture and operations. Partner with IAM teams to analyze privilege misuse, identity sprawl, and authentication weaknesses. Qualifications: Strong understanding of attack surface management, vulnerability management, cloud security, identity security, and network fundamentals. Experience with CTEM aligned workflows or continuous risk reduction programs. Ability to interpret complex exposure data and translate it into actionable insights. Hands on experience with exposure, vulnerability, or ASM tooling (ASM, CSPM, CIEM, VM scanners, EASM, attack path analysis tools). Knowledge of threat modeling, attacker techniques, and modern exploitation trends. Strong communication skills for interacting with technical and non technical stakeholders Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Requirements 1 year onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver"s license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned +1 years corporate deskside support or equivalent experience Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shift Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

Who we are Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Summary The Team Leader I assists the Service Delivery Manager with leadership and oversight of the day-to-day business. They lead Field Service personnel with accountability of team productivity and quality. The Team Leader I ensures their team are providing best-in-class customer service in accordance with Stefanini values, while delivering to the contractual requirements of the account. Responsibilities Reporting manager for Field Services personnel Responsible for contractual deliverables Posts requisitions, conducts interviews, selects, and onboards candidates Responsible for day-to-day delivery of support services Required to conduct site visits at Boca Raton Regional, Bethesda East, and Bethesda West hospital locations Monitors workload is manageable and balanced Ensures each team member adheres to attendance, conduct, and performance expectations Perform coaching, counselling, feedback, and formal disciplinary process Provides positive team recognition Attends and participates in Client and Stefanini meetings Takes ownership, investigates and follows-up on escalations Conducts monthly one-on-ones for each employee Writes and delivers performance evaluations Identify training requirements and coordinates ongoing training Implements, monitors, and adheres to Best Practices Drives continuous improvement Completes other administrative tasks Performs other duties as assigned Requirements High-school education level or equivalent required Minimum of 1 year leadership experience working in IT or BPO role Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. Excellent verbal and written communication skills Effective time management skills Customer focused with positive attitude Excellent relationship skills Proactive self-starter Coaching and mentoring mindset Ability to support challenging customers in a fast-paced environment Valid driving license Physical presence at a Stefanini or Client location during shift Able and willing to travel via all methods of travel Familiarity with ITIL and/or Six Sigma a plus What you'll get Work with people who exhibit: Commitment to the client Leadership by Example Respect for people Courage to innovate Humbleness to learn Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making

Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments. Support four client locations Stage, provision, and deploy IT machines to end users following defined business practices Install, configure, diagnose, troubleshoot, software for a variety of technologies Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment Follow appropriate KB articles Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets Prioritize and complete work both in a group, and independently, with minimal supervision Communicate technical information to non-technical audiences Inventory management of IT assets to include replacement of aged or broken hardware Resolving escalations from the IT Service Desk and handling client support requests Complete multiple simultaneous projects in a timely manner Minimum 1 year prior experience providing end user support Strong Customer Service focus Good written, oral, and interpersonal communication skills Experience with Windows 11, Office 365, and Office Product Suite Experience with Bar Code Scanners and Label Printers is a plus Willing to support and short-distance travel to multiple client locations Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: / email: Deepak Tyagi () for faster processing! Hardware & Rack Operations: Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks Perform rack & stack following standard layouts and weight distribution Basic troubleshooting of failed components (LED codes, error indicators) Cabling & Physical Connectivity Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a) Follow labeling standards and structured cabling practices Trace cables end to end using documentation or tone testers Maintain airflow and cable management (front to back discipline) Power & Environmental Systems Safely work with: A/B power feeds, PDUs (intelligent and basic) Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational) Identify and escalate environmental issues: Hot spots, Humidity or temperature alarms Network & System Basics Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses Connect devices to correct: Switch ports, Redundant network paths Console into devices when instructed (serial, iLO, DRAC, IPMI) Incident Response & Troubleshooting Follow runbooks and SOPs with minimal supervision Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators Know when to escalate to L3 / remote engineers Ticketing & Documentation Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling) Follow change management procedures Maintain attention to detail during audits and inventory checks Customer & Remote Support Interaction Act as hands and eyes for remote engineers Communicate clearly over: Ticket systems, Phone or chat during live incidents Data Center Safety Follow ESD (Electrostatic Discharge) procedures Safe lifting practices (servers, UPS components) Awareness of: Electrical hazards, Locked cages and access controls Requirements: Experience with data center hardware installation, removal, and replacement Knowledge of rack and stack operations for servers, network devices, and storage systems Familiarity with fiber and copper cabling, cable management, and labeling standards Basic understanding of power systems, including A/B feeds, PDUs, and load balancing Foundational networking knowledge, including IP addressing, VLANs, and port connectivity Experience with console access tools such as iLO, DRAC, IPMI, and serial console Ability to follow runbooks, troubleshoot issues, and escalate when needed Strong ticketing and documentation skills Understanding of ESD procedures and data center safety practices Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Stefanini Group is hiring! Stefanini is looking for IBM MREF/TRIRIGA Developer, Remote For quick apply, please reach out to Lovkesh Bharti at / We are looking for an IBM MREF/TRIRIGA Developer supporting on-premises installation of IBM Maximo Real Estate and Facilities (MREF), formerly known as IBM TRIRIGA. Responsibilities IBM TRIRIGA Application Platform Business ObjectsBusiness ProcessesDataConnectIntegration Objects IBM Maximo Real Estate and Facilities on Maximo Application Suite Awareness of or experience with MREF as the successor to TRIRIGAUnderstanding of the migration path from TRIRIGA to MREF TRIRIGA / MREF Functional Modules Space ManagementFacilities ManagementReal Estate and Lease ManagementWorkplace Reservations / MREF Space BookingRoom and resource booking synchronization Drawing Management CAD/DXF floor plan integrationIBM CAD Integrator plug-inFloor plan publishing processes HR Connector and Enterprise HR/MDM Platforms Employee synchronizationOrganizational hierarchy synchronizationManager rollup synchronizationEmployee lifecycle dataDepartment structuresEmployee hierarchy data Microsoft Exchange and Outlook Integration Microsoft ExchangeMicrosoft OutlookMicrosoft Graph APICalendar integration with workplace reservation modules Enterprise Integration and API Platforms Enterprise API gateway platforms, such as ApigeeScheduled synchronization processesDataConnect pipelinesMAS Integration Framework pipelinesAPI-to-Business Object data feeds TRIRIGA and MREF Data Models Business ObjectsRecord typesCross-module relationships HR Data Flows Employee lifecycleOrganizational hierarchyDepartment cross-referencesManager rollups Facilities Management Space planningLease accountingRoom reservationsOccupancy data Enterprise Integration Patterns Scheduled synchronizationDataConnect integrationsMAS Integration Framework pipelinesAPI-to-Business Object data feeds Platform Migration TRIRIGA-to-MREF transition planningAPI migrationConnector migration Skills Required AIPGEE, REST APIs, Apache POI, Java, JSON, Microsoft Azure Experience Required 10+ years of experience in IT, 8+ years of software development experience. Education Required Bachelor's Degree About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide in-person and remote technical support for desktops, laptops, printers, monitors, docking stations, Apple iPhones, Cisco VoIP phones, and other peripherals. Perform workstation builds, imaging, operating system and software installations, and system refreshes using approved images, tools, and checklists. Diagnose and resolve hardware and software issues, including operating systems, standard business applications, email, VPN, and network connectivity. Install, replace, and configure hardware components, peripherals, Cisco VoIP phones, and related equipment. Troubleshoot and repair printers, network devices, Cisco VoIP phones, and other peripheral equipment. Troubleshoot network connectivity between workstations and the corporate network. Perform basic account administration, including password resets, account unlocks, and other documented Active Directory tasks. Support user onboarding and offboarding, including equipment setup, data transfers, device collection, and secure device processing. Perform virus detection, malware remediation, and other standard endpoint security procedures. Ensure devices are properly patched, encrypted, protected by antivirus, and compliant with security requirements. Maintain accurate inventory records for laptops, desktops, Apple iPhones, Cisco VoIP phones, peripherals, accessories, spare equipment, and parts. Track hardware throughout the entire lifecycle, including receiving, staging, deployment, repair, return, and retirement. Update asset and equipment records in inventory and ticketing systems. Monitor inventory levels and report low-stock, damaged, or faulty equipment. Perform basic cable management and office technology setup. Follow established IT procedures, security standards, and documentation requirements. Provide clear and professional communication to end-users regarding issues, status, and next steps. Deliver a high level of customer service and maintain a professional, customer-focused approach. What do you need to succeed? 1-2+ years of corporate desk-side, field, depot, or hardware support experience, with strong experience supporting Windows 10 and Windows 11. Experience troubleshooting, repairing, and replacing hardware components on Lenovo PCs. Experience using Active Directory for basic account and user administration. Experience supporting Microsoft 365 applications, including Microsoft Teams, Microsoft Outlook, and SharePoint. Experience troubleshooting basic wired and wireless network connectivity issues. Experience supporting VPN connectivity. Experience providing basic hardware support for printers and other common IT peripherals. Familiarity with endpoint security tools and technologies, including Microsoft Defender, antivirus/virus scanning tools, BitLocker, SCCM, and RDP. CompTIA certifications, such as A+, Network+, or Security+, are strongly preferred. Strong customer service and communication skills with the ability to provide professional and effective support to end-users. What you"ll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. 1-2+ years of experience providing corporate desk-side, field services, or IT hardware support. Experience troubleshooting, repairing, and replacing hardware components on Windows and Apple devices. Working knowledge of Windows 10 and Windows 11 operating systems and Apple environments, including Apple iPhones. Experience performing workstation builds, device imaging, operating system installations, and system refreshes. Basic experience with Active Directory, including user lookups, password resets, account unlocks, and device checks. Working knowledge of Microsoft 365 applications, including Microsoft Teams, Outlook, Office applications, Outlook on the Web (OWA), and SharePoint. Ability to troubleshoot basic wired and wireless network connectivity issues, including workstation-to-network connectivity and VoIP devices. Experience troubleshooting VPN connectivity and basic network-related issues. Experience troubleshooting and supporting printers, monitors, docking stations, VoIP devices, mobile devices, and other common IT peripherals. Familiarity with endpoint security tools and technologies, including antivirus/endpoint protection, BitLocker, and device security practices. Familiarity with enterprise IT management and support tools such as SCCM, RDP, ticketing systems, and asset management systems. Ability to follow established procedures for device deployment, security, inventory management, onboarding, offboarding, and equipment lifecycle management. Strong troubleshooting, problem-solving, and analytical skills. Strong customer service and communication skills, with the ability to explain technical issues and solutions clearly to end-users. Ability to work independently, prioritize tasks, manage multiple support requests, and meet established service-level expectations. Ability to maintain accurate documentation, ticket records, asset information, and other required IT records.

Stefanini Group is hiring! Stefanini is looking for Full Stack Developer, Livonia, MI For quick apply, please reach out to Parul Singh at / We are seeking a Full Stack Developer of an engineering team responsible for designing, developing, testing, deploying, and supporting web services, webpages, APIs, and microservices for the Recall Suite of Applications. Responsibilities Serve as a core member of an engineering team that designs and develops web services, webpages, APIs, and microservices.Collaborate with other product teams on integrations, testing, and deployments.Ensure software engineering excellence, including best practices and quality, within the product team.Collaborate with other product teams to:Reduce complexity across the product or product line.Enhance interoperability between services.Make key design decisions across the portfolio.Innovate and operate with an iterative, agile, and user-centric perspective.Demonstrate software engineering excellence by actively coding, pairing, and performing code and architecture reviews with other software engineers within the product line.Work effectively with technical specialists, Product Managers, UI/UX Designers, and business partners.Participate in Agile practices using JIRA, backlogs, iterations, user stories, or similar Agile tools. Experience Required 5+ years of progressive responsibility in software engineering, architecture, and Agile frameworks.5+ years of experience with Core Java, Spring Boot, React.js and/or Angular.3+ years of experience with modern databases, including relational and non-relational databases.2+ years of experience developing and deploying applications to cloud platforms such as Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure.Deep understanding of object-oriented design principles.Demonstrated understanding and experience developing API solutions.Experience with cloud services and platform technologies.Experience with continuous integration and continuous delivery tools and pipelines, including one or more of the following: Tekton, Jenkins, Terraform, SonarQube, Maven, Gradle, GitHub Actions, Apigee X. Testing and Code Quality Requirements Proven experience with Test-Driven Development (TDD) methodology.Familiarity with eXtreme Programming (XP) practices, including, Pair programming, Mob programming, Test-first development, Test-Driven Development (TDD).Strong knowledge of frontend testing frameworks, including Jest, React Testing Library, Cypress, Playwright.Strong knowledge of backend testing frameworks, including JUnit 5, Mockito, Testcontainers, Spring Boot Test.Experience with Clean Code principles and design patterns, including SOLID, Domain-Driven Design (DDD).Proficiency with code quality and formatting tools, including SonarQube, ESLint, Prettier, Checkstyle.Understanding of refactoring techniques and legacy code improvement. Experience Preferred Experience serving as a core member of an engineering team developing web services, webpages, APIs, and microservices.Experience collaborating with product teams on integrations, testing, and deployments.Experience ensuring software engineering excellence within a product team.Experience making cross-product design decisions and improving service interoperability.Experience working in iterative, Agile, and user-centered environments.Experience with JIRA, backlogs, iterations, user stories, or similar Agile tools.Experience working with technical specialists, Product Managers, UI/UX Designers, and business partners.Strong understanding of object-oriented design principles.Familiarity with XP practices, including Pair/Mob Programming and TDD. Education Required Bachelor's Degree. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Stefanini Group is hiring! Stefanini is looking for Machine Learning Engineer, Dearborn, MI For quick apply, please reach out to Navneet Pathak at / We are seeking a Machine Learning Engineer to design, build, deploy, and scale complex machine learning and AI solutions. This role will focus on developing production-ready ML systems, scalable cloud infrastructure, machine learning pipelines, Knowledge Graph solutions, and GenAI/LLM applications. The ideal candidate will have strong software engineering skills in Python and Java, hands-on experience with GCP and Vertex AI, and experience working with AI/ML, data pipelines, graph technologies, and MLOps. Responsibilities Design and develop innovative machine learning models and software algorithms to solve complex business problems.Build, maintain, and optimize scalable ML pipelines, architecture, and infrastructure.Train, retrain, deploy, and manage ML models in production environments.Automate ML model deployment and training using CI/CD/CT and MLOps practices.Develop solutions involving computer vision, object detection, classification, tracking, and other ML applications.Build and deploy Knowledge Graph solutions using cloud-native data pipelines.Design and maintain graph entities, relationships, and data models.Develop and operate MCP services that expose graph and event-store data to AI agents.Build LLM and agent-based solutions using tools such as RAG, grounding, and enterprise AI APIs.Develop monitoring, observability, dashboards, alerting, and tracing for AI/data systems.Partner with data engineers and application teams to onboard and validate enterprise data.Establish data contracts, schema validation, quality checks, governance, and data lineage. Experience Required 7+ years of IT experience, 3+ years of software development experience.2+ years of AI and Graph Engineering experience.Strong Python and Java development skills.Experience with GCP and cloud-native AI/data platforms.Hands-on experience with Vertex AI and BigQuery.Experience with Dataflow/Apache Beam, Pub/Sub, Cloud Run/GKE, and Cloud Storage.Experience with graph data modeling and querying, including GQL, Neo4j, Spanner Graph, or similar technologies.Experience building LLM/AI agent systems, RAG, grounding, and model integrations.Familiarity with MCP or similar agent tool protocols.Experience with MLOps, CI/CD, and production deployments.Experience with Cloud Monitoring/Logging, OpenTelemetry, SLOs, dashboards, and alerting.Experience with Terraform, IAM, security, and secrets management.Ability to work with data producers to model and validate enterprise data. Experience Preferred Dataplex or Data Catalog.Streaming/CDC and event-driven architectures.Event-sourced data modeling.User-facing applications and dashboards using Knowledge Graph data.Experience with product development, manufacturing, quality, or supply-chain data.Data quality frameworks and schema evolution.Blue-green or zero-downtime deployments. Education Required Bachelor's Degree About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Desktop support, installation printers, scanners Support PC and Printers issues in the Distribution Center Provide details of issue with technical staff Candidates will be working in various climates and conditions both indoors and outdoors Candidates will be and should have ability to stand for extended periods of time, as well as bend Candidates will be with Inventory excel spreadsheets Candidates should have a general idea of the network infrastructure Should have understanding how to trouble pc, printers, and scanners Should be able to communicate well verbal and written with technical team