Description: Department: IT Services Group Travel Required: Local/day travel as needed Reports To: Director, IT Services Direct Reports: None Billable Hours Goal: 80% of worked hours during designated customer-service/field days JOB SUMMARY The Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers. The position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs. In the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments. In the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal. The successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work. ESSENTIAL FUNCTIONS Managed Services Administration - Approximately 60% Perform daily monitoring of internal and external managed infrastructures. Administer, maintain, and improve ComTec's managed services technology stack. Provide behind-the-scenes technical support to service desk and field technical teams. Monitor alerts and identify opportunities to proactively resolve recurring customer issues. Continually improve managed services alerting, monitoring, scripting, and automation. Liaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues. Perform network and infrastructure health analysis for managed services customers. Assist with reporting on the health, performance, and security of managed customer environments. Identify root causes of recurring technical issues and develop solutions to reduce future incidents. Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies. Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration - Approximately 40% Provide onsite and remote technical support for ComTec customers. Maintain an 80% billable utilization goal during designated customer-service/field days. Respond to customer inquiries in a courteous and professional manner. Troubleshoot and resolve escalated service desk and customer infrastructure issues. Provide desktop, server, Microsoft 365, network, and related infrastructure support. Administer and maintain user accounts, permissions, email, and related services. Perform remote and onsite scheduled maintenance. Troubleshoot workstation, server, networking, firewall, backup, and software issues. Create, document, update, and escalate customer issues according to established ticketing standards and SLAs. Monitor assigned tickets and tasks through resolution or appropriate escalation. Accurately maintain case notes, time entries, documentation, and resolutions. Follow established change-management and customer-support procedures. Identify potential customer needs and sales opportunities and communicate them to the appropriate team members. General Responsibilities Participate in the emergency on-call rotation. Maintain accurate and timely timesheets and service documentation. Work collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members. Take ownership of assigned issues through resolution while recognizing when escalation is appropriate. Maintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments. Perform other duties as required. Requirements: TECHNICAL SKILLS & KNOWLEDGE The ideal candidate will have experience administering and troubleshooting technologies including: Microsoft Windows Server Microsoft Active Directory and Entra ID Microsoft 365 Microsoft Intune Hyper-V and virtualization technologies N-central RMM or similar remote monitoring and management platforms Endpoint detection and response/security technologies such as SentinelOne Enterprise backup and disaster recovery solutions DNS, DHCP, TCP/IP, Internet connectivity, and mail flow Firewalls and network infrastructure, including SonicWall HP and Dell server/workstation hardware Windows workstation operating systems Microsoft Office applications Automation and scripting technologies The individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues. SOFT SKILLS & ABILITIES Strong written and verbal communication skills. Pleasant and professional demeanor in all customer and internal communications. Strong organizational and time-management skills. Ability to transition effectively between proactive administrative work and customer-facing technical support. Ability to manage multiple priorities and changing customer needs. Resourceful problem solver with sound judgment and effective decision-making abilities. Ability to work independently without direct supervision. Owns issues through resolution while understanding when and how to escalate. Demonstrates empathy and professionalism when working with users. Ability to work effectively with customers at all levels, from executives and IT personnel to end users. Operates with customer satisfaction in mind. Energy, enthusiasm, curiosity, and a results-oriented mindset. Strong interest in learning new technologies, automation, scripting, and improving operational efficiencies. EDUCATION & EXPERIENCE Bachelor's degree in Information Technology or related discipline preferred. 3-5+ years of relevant IT experience supporting business technology environments. Experience in an MSP or other multi-customer technical environment preferred. Experience providing both remote and onsite technical support preferred. Relevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred. WORK ENVIRONMENT / PHYSICAL DEMANDS Regular use of computers and standard office equipment. Ability to remain calm and professional in stressful technical situations. Ability to perform the administrative functions expected of the position. Ability to work both in the ComTec office and at customer locations. ADDITIONAL REQUIREMENTS This position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs. An 80% billable utilization goal applies to designated customer-facing IT Systems Administration days. Ability to travel locally to customer locations as required. Ability to occasionally work evenings or weekends as customer or business needs require. Valid driver's license and reliable personal vehicle. Participation in the department's emergency on-call rotation is required. Compensation details: 32-40 Hourly Wage PIf1ecfe3aa42f-3868
11/02/2026
Full time
Description: Department: IT Services Group Travel Required: Local/day travel as needed Reports To: Director, IT Services Direct Reports: None Billable Hours Goal: 80% of worked hours during designated customer-service/field days JOB SUMMARY The Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers. The position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs. In the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments. In the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal. The successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work. ESSENTIAL FUNCTIONS Managed Services Administration - Approximately 60% Perform daily monitoring of internal and external managed infrastructures. Administer, maintain, and improve ComTec's managed services technology stack. Provide behind-the-scenes technical support to service desk and field technical teams. Monitor alerts and identify opportunities to proactively resolve recurring customer issues. Continually improve managed services alerting, monitoring, scripting, and automation. Liaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues. Perform network and infrastructure health analysis for managed services customers. Assist with reporting on the health, performance, and security of managed customer environments. Identify root causes of recurring technical issues and develop solutions to reduce future incidents. Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies. Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration - Approximately 40% Provide onsite and remote technical support for ComTec customers. Maintain an 80% billable utilization goal during designated customer-service/field days. Respond to customer inquiries in a courteous and professional manner. Troubleshoot and resolve escalated service desk and customer infrastructure issues. Provide desktop, server, Microsoft 365, network, and related infrastructure support. Administer and maintain user accounts, permissions, email, and related services. Perform remote and onsite scheduled maintenance. Troubleshoot workstation, server, networking, firewall, backup, and software issues. Create, document, update, and escalate customer issues according to established ticketing standards and SLAs. Monitor assigned tickets and tasks through resolution or appropriate escalation. Accurately maintain case notes, time entries, documentation, and resolutions. Follow established change-management and customer-support procedures. Identify potential customer needs and sales opportunities and communicate them to the appropriate team members. General Responsibilities Participate in the emergency on-call rotation. Maintain accurate and timely timesheets and service documentation. Work collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members. Take ownership of assigned issues through resolution while recognizing when escalation is appropriate. Maintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments. Perform other duties as required. Requirements: TECHNICAL SKILLS & KNOWLEDGE The ideal candidate will have experience administering and troubleshooting technologies including: Microsoft Windows Server Microsoft Active Directory and Entra ID Microsoft 365 Microsoft Intune Hyper-V and virtualization technologies N-central RMM or similar remote monitoring and management platforms Endpoint detection and response/security technologies such as SentinelOne Enterprise backup and disaster recovery solutions DNS, DHCP, TCP/IP, Internet connectivity, and mail flow Firewalls and network infrastructure, including SonicWall HP and Dell server/workstation hardware Windows workstation operating systems Microsoft Office applications Automation and scripting technologies The individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues. SOFT SKILLS & ABILITIES Strong written and verbal communication skills. Pleasant and professional demeanor in all customer and internal communications. Strong organizational and time-management skills. Ability to transition effectively between proactive administrative work and customer-facing technical support. Ability to manage multiple priorities and changing customer needs. Resourceful problem solver with sound judgment and effective decision-making abilities. Ability to work independently without direct supervision. Owns issues through resolution while understanding when and how to escalate. Demonstrates empathy and professionalism when working with users. Ability to work effectively with customers at all levels, from executives and IT personnel to end users. Operates with customer satisfaction in mind. Energy, enthusiasm, curiosity, and a results-oriented mindset. Strong interest in learning new technologies, automation, scripting, and improving operational efficiencies. EDUCATION & EXPERIENCE Bachelor's degree in Information Technology or related discipline preferred. 3-5+ years of relevant IT experience supporting business technology environments. Experience in an MSP or other multi-customer technical environment preferred. Experience providing both remote and onsite technical support preferred. Relevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred. WORK ENVIRONMENT / PHYSICAL DEMANDS Regular use of computers and standard office equipment. Ability to remain calm and professional in stressful technical situations. Ability to perform the administrative functions expected of the position. Ability to work both in the ComTec office and at customer locations. ADDITIONAL REQUIREMENTS This position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs. An 80% billable utilization goal applies to designated customer-facing IT Systems Administration days. Ability to travel locally to customer locations as required. Ability to occasionally work evenings or weekends as customer or business needs require. Valid driver's license and reliable personal vehicle. Participation in the department's emergency on-call rotation is required. Compensation details: 32-40 Hourly Wage PIf1ecfe3aa42f-3868
Description: Department: Enterprise Systems Group Billable Hours Goal: 80% of worked hours Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to ComTec's 4 values: Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS: Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application Develop and test Customizations, BPM's, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy Document all modifications to client software according to company policy Manage assigned ticket and task queue to meet deadlines and other milestones Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools ADDITIONAL RESPONSIBILITIES: Troubleshoot, identify and evaluate alternative solutions to a problem Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required Requirements: TECHNICAL SKILLS: C# / VB.NET (intermediate/Advanced) Kno wledge of Microsoft SQL Server and/or Progress Databases (Intermediate) Crystal Reports development (Basic) Microsoft SSRS Reporting (Basic) Knowledge of Progress ABL code and/or Microsoft LINQ a plus SOFT SKILLS & ABILITIES: Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multitask Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrate empathy with users and professionalism at all times Work well with clients at all levels Operate with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: Related bachelor's degree or equivalent work experience 4+ years of Microsoft .Net programming experience Epicor application experience a plus WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle Compensation details: 00 Yearly Salary PI96cf530679f2-9517
11/02/2026
Full time
Description: Department: Enterprise Systems Group Billable Hours Goal: 80% of worked hours Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to ComTec's 4 values: Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: None ESSENTIAL FUNCTIONS: Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application Develop and test Customizations, BPM's, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy Document all modifications to client software according to company policy Manage assigned ticket and task queue to meet deadlines and other milestones Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools ADDITIONAL RESPONSIBILITIES: Troubleshoot, identify and evaluate alternative solutions to a problem Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required Requirements: TECHNICAL SKILLS: C# / VB.NET (intermediate/Advanced) Kno wledge of Microsoft SQL Server and/or Progress Databases (Intermediate) Crystal Reports development (Basic) Microsoft SSRS Reporting (Basic) Knowledge of Progress ABL code and/or Microsoft LINQ a plus SOFT SKILLS & ABILITIES: Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multitask Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrate empathy with users and professionalism at all times Work well with clients at all levels Operate with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: Related bachelor's degree or equivalent work experience 4+ years of Microsoft .Net programming experience Epicor application experience a plus WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle Compensation details: 00 Yearly Salary PI96cf530679f2-9517
ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise. Responsibilities Administer and support servers, networks, cloud services, and endpoints for multiple client environments. Monitor system performance, security alerts, and backups, resolving issues proactively. Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services. Implement and support cybersecurity controls, patching, and best practices. Troubleshoot complex technical issues, escalating when needed and documenting resolutions. Collaborate with internal teams and vendors to deliver reliable managed services. Participate in on-call rotation and support change, incident, and problem management processes. Create and maintain clear technical documentation and client environment records. Support IT projects such as migrations, upgrades, and new solution deployments. Communicate clearly with clients, providing status updates and recommendations. Required Skills Windows Server administration Microsoft 365 administration Network configuration and troubleshooting Virtualization (VMware/Hyper-V) Backup and disaster recovery Cybersecurity tools and best practices Active Directory and Group Policy Cloud services (Azure/AWS) management System monitoring and performance tuning IT documentation and ticketing systems
11/01/2026
Full time
ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise. Responsibilities Administer and support servers, networks, cloud services, and endpoints for multiple client environments. Monitor system performance, security alerts, and backups, resolving issues proactively. Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services. Implement and support cybersecurity controls, patching, and best practices. Troubleshoot complex technical issues, escalating when needed and documenting resolutions. Collaborate with internal teams and vendors to deliver reliable managed services. Participate in on-call rotation and support change, incident, and problem management processes. Create and maintain clear technical documentation and client environment records. Support IT projects such as migrations, upgrades, and new solution deployments. Communicate clearly with clients, providing status updates and recommendations. Required Skills Windows Server administration Microsoft 365 administration Network configuration and troubleshooting Virtualization (VMware/Hyper-V) Backup and disaster recovery Cybersecurity tools and best practices Active Directory and Group Policy Cloud services (Azure/AWS) management System monitoring and performance tuning IT documentation and ticketing systems
Support, maintain, upgrade, and automate managed services infrastructure for client environments. Monitor systems, troubleshoot Windows Server, Microsoft 365, networking, security, virtualization, and backup issues, and help improve alerting and proactive service delivery. Participate in an emergency on-call rotation. Responsibilities Monitor internal and client managed infrastructures. Provide behind-the-scenes technical support to on-site teams. Coordinate with software and cybersecurity vendors to troubleshoot, repair, and automate systems. Analyze network health and prepare monthly reports for managed services clients. Improve alerting systems and develop proactive automation. Resolve escalated cases, meet SLA requirements, and participate in emergency on-call rotation. Required Skills Windows Server administration and troubleshooting Active Directory and Group Policy Microsoft 365, Exchange Online, and Entra ID administration TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching Business firewall configuration and troubleshooting Hyper-V and VMware virtualization Enterprise backup, disaster recovery, and data restoration PSA and RMM platforms Power Shell scripting and automation Windows hardware and software troubleshooting
11/01/2026
Full time
Support, maintain, upgrade, and automate managed services infrastructure for client environments. Monitor systems, troubleshoot Windows Server, Microsoft 365, networking, security, virtualization, and backup issues, and help improve alerting and proactive service delivery. Participate in an emergency on-call rotation. Responsibilities Monitor internal and client managed infrastructures. Provide behind-the-scenes technical support to on-site teams. Coordinate with software and cybersecurity vendors to troubleshoot, repair, and automate systems. Analyze network health and prepare monthly reports for managed services clients. Improve alerting systems and develop proactive automation. Resolve escalated cases, meet SLA requirements, and participate in emergency on-call rotation. Required Skills Windows Server administration and troubleshooting Active Directory and Group Policy Microsoft 365, Exchange Online, and Entra ID administration TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching Business firewall configuration and troubleshooting Hyper-V and VMware virtualization Enterprise backup, disaster recovery, and data restoration PSA and RMM platforms Power Shell scripting and automation Windows hardware and software troubleshooting
ComTec Solutions seeks a Director of Managed Services to lead IT and ERP managed services for mid-market and manufacturing clients. You will own service delivery, team performance, and client satisfaction across cybersecurity, cloud, network, and Epicor environments. Responsibilities include setting service standards, optimizing processes, managing escalations, and guiding technical teams. You'll collaborate with sales and consulting to shape solutions, drive innovation, and ensure secure, reliable operations. This role offers significant visibility, leadership impact, and opportunities for professional growth in a collaborative, learning-focused culture. Responsibilities Lead and oversee IT and ERP managed services delivery for mid-market and manufacturing clients. Manage and develop technical and service delivery teams, ensuring high performance and accountability. Establish and optimize processes, SLAs, and service standards across cybersecurity, cloud, network, and ERP services. Handle major incident escalations and ensure timely, effective resolution for critical client issues. Collaborate with sales and consulting to design service offerings and support pre-sales efforts. Drive continuous improvement, innovation, and automation in managed services operations. Monitor service metrics, reporting, and client satisfaction to guide decisions and improvements. Ensure secure, reliable operations aligned with best practices and compliance requirements. Required Skills IT service delivery management Managed services operations ERP (Epicor or similar) administration Cybersecurity management Cloud infrastructure management Network administration Vendor and SLA management IT project management Service desk management Data backup and disaster recovery planning
11/01/2026
Full time
ComTec Solutions seeks a Director of Managed Services to lead IT and ERP managed services for mid-market and manufacturing clients. You will own service delivery, team performance, and client satisfaction across cybersecurity, cloud, network, and Epicor environments. Responsibilities include setting service standards, optimizing processes, managing escalations, and guiding technical teams. You'll collaborate with sales and consulting to shape solutions, drive innovation, and ensure secure, reliable operations. This role offers significant visibility, leadership impact, and opportunities for professional growth in a collaborative, learning-focused culture. Responsibilities Lead and oversee IT and ERP managed services delivery for mid-market and manufacturing clients. Manage and develop technical and service delivery teams, ensuring high performance and accountability. Establish and optimize processes, SLAs, and service standards across cybersecurity, cloud, network, and ERP services. Handle major incident escalations and ensure timely, effective resolution for critical client issues. Collaborate with sales and consulting to design service offerings and support pre-sales efforts. Drive continuous improvement, innovation, and automation in managed services operations. Monitor service metrics, reporting, and client satisfaction to guide decisions and improvements. Ensure secure, reliable operations aligned with best practices and compliance requirements. Required Skills IT service delivery management Managed services operations ERP (Epicor or similar) administration Cybersecurity management Cloud infrastructure management Network administration Vendor and SLA management IT project management Service desk management Data backup and disaster recovery planning
ComTec Solutions, a trusted ERP and managed IT services provider since 1995, is seeking a Software Engineering Team Lead for our Information Technology (IT) & Digital Solutions department. In this role, you will lead a team of developers building scalable, secure software solutions that support ERP customization, integration, and deployment for our clients. You will oversee the full SDLC, mentor engineers, enforce best practices, and collaborate closely with ERP consultants and stakeholders to translate business needs into technical designs. Ideal candidates have strong leadership, hands-on development experience, and a passion for teamwork, innovation, and customer-focused solutions. Responsibilities Lead a team of software engineers delivering ERP-focused applications and integrations for Com Tec Solutions clients. Translate client business requirements into scalable technical designs and development plans. Collaborate with ERP consultants to customize and extend ERP platforms to meet customer needs. Set technical standards, perform code reviews, and ensure adherence to best practices and security guidelines. Plan and prioritize work, manage sprints, and track progress to meet delivery timelines and quality goals. Guide the team in troubleshooting complex production and implementation issues and drive root-cause analysis. Mentor and coach engineers, providing regular feedback and fostering a culture of learning and innovation. Partner with project managers and stakeholders to estimate effort, manage scope, and communicate status and risks. Participate in client meetings and demonstrations, explaining technical decisions in clear business terms. Contribute hands-on to design and development of critical features, integrations, and performance optimizations. Required Skills ERP implementation (e.g., Epicor, SAP, Microsoft Dynamics or similar) C# or . NET development SQL and relational databases REST/SOAP web services and integrations Requirements gathering and business process analysis Solution architecture and technical design Agile/Scrum team leadership Source control (Git or similar) Unit and integration testing CI/CD concepts and tools Cloud platforms (Azure or AWS) Performance tuning and troubleshooting Technical documentation Stakeholder and client communication Mentoring and coaching engineers
11/01/2026
Full time
ComTec Solutions, a trusted ERP and managed IT services provider since 1995, is seeking a Software Engineering Team Lead for our Information Technology (IT) & Digital Solutions department. In this role, you will lead a team of developers building scalable, secure software solutions that support ERP customization, integration, and deployment for our clients. You will oversee the full SDLC, mentor engineers, enforce best practices, and collaborate closely with ERP consultants and stakeholders to translate business needs into technical designs. Ideal candidates have strong leadership, hands-on development experience, and a passion for teamwork, innovation, and customer-focused solutions. Responsibilities Lead a team of software engineers delivering ERP-focused applications and integrations for Com Tec Solutions clients. Translate client business requirements into scalable technical designs and development plans. Collaborate with ERP consultants to customize and extend ERP platforms to meet customer needs. Set technical standards, perform code reviews, and ensure adherence to best practices and security guidelines. Plan and prioritize work, manage sprints, and track progress to meet delivery timelines and quality goals. Guide the team in troubleshooting complex production and implementation issues and drive root-cause analysis. Mentor and coach engineers, providing regular feedback and fostering a culture of learning and innovation. Partner with project managers and stakeholders to estimate effort, manage scope, and communicate status and risks. Participate in client meetings and demonstrations, explaining technical decisions in clear business terms. Contribute hands-on to design and development of critical features, integrations, and performance optimizations. Required Skills ERP implementation (e.g., Epicor, SAP, Microsoft Dynamics or similar) C# or . NET development SQL and relational databases REST/SOAP web services and integrations Requirements gathering and business process analysis Solution architecture and technical design Agile/Scrum team leadership Source control (Git or similar) Unit and integration testing CI/CD concepts and tools Cloud platforms (Azure or AWS) Performance tuning and troubleshooting Technical documentation Stakeholder and client communication Mentoring and coaching engineers
ComTec Solutions seeks a Director of Managed Services to lead IT and ERP managed services for mid-market and manufacturing clients. You will own service delivery, team performance, and client satisfaction across cybersecurity, cloud, network, and Epicor environments. Responsibilities include setting service standards, optimizing processes, managing escalations, and guiding technical teams. You'll collaborate with sales and consulting to shape solutions, drive innovation, and ensure secure, reliable operations. This role offers significant visibility, leadership impact, and opportunities for professional growth in a collaborative, learning-focused culture. Responsibilities Lead and oversee IT and ERP managed services delivery for mid-market and manufacturing clients. Manage and develop technical and service delivery teams, ensuring high performance and accountability. Establish and optimize processes, SLAs, and service standards across cybersecurity, cloud, network, and ERP services. Handle major incident escalations and ensure timely, effective resolution for critical client issues. Collaborate with sales and consulting to design service offerings and support pre-sales efforts. Drive continuous improvement, innovation, and automation in managed services operations. Monitor service metrics, reporting, and client satisfaction to guide decisions and improvements. Ensure secure, reliable operations aligned with best practices and compliance requirements. Required Skills IT service delivery management Managed services operations ERP (Epicor or similar) administration Cybersecurity management Cloud infrastructure management Network administration Vendor and SLA management IT project management Service desk management Data backup and disaster recovery planning
11/01/2026
Full time
ComTec Solutions seeks a Director of Managed Services to lead IT and ERP managed services for mid-market and manufacturing clients. You will own service delivery, team performance, and client satisfaction across cybersecurity, cloud, network, and Epicor environments. Responsibilities include setting service standards, optimizing processes, managing escalations, and guiding technical teams. You'll collaborate with sales and consulting to shape solutions, drive innovation, and ensure secure, reliable operations. This role offers significant visibility, leadership impact, and opportunities for professional growth in a collaborative, learning-focused culture. Responsibilities Lead and oversee IT and ERP managed services delivery for mid-market and manufacturing clients. Manage and develop technical and service delivery teams, ensuring high performance and accountability. Establish and optimize processes, SLAs, and service standards across cybersecurity, cloud, network, and ERP services. Handle major incident escalations and ensure timely, effective resolution for critical client issues. Collaborate with sales and consulting to design service offerings and support pre-sales efforts. Drive continuous improvement, innovation, and automation in managed services operations. Monitor service metrics, reporting, and client satisfaction to guide decisions and improvements. Ensure secure, reliable operations aligned with best practices and compliance requirements. Required Skills IT service delivery management Managed services operations ERP (Epicor or similar) administration Cybersecurity management Cloud infrastructure management Network administration Vendor and SLA management IT project management Service desk management Data backup and disaster recovery planning
ComTec Solutions is seeking a Cybersecurity Engineer to secure and support IT and cloud environments for mid-market and manufacturing clients. In this role, you will design, implement, and monitor security controls across networks, servers, endpoints, and cloud platforms. You will perform vulnerability assessments, manage firewalls and EDR tools, investigate and remediate security incidents, and support compliance initiatives. You'll collaborate with internal teams and clients, document standards, and contribute to continuous improvement in a fast-paced, learning-focused, and highly collaborative environment. Responsibilities Design, implement, and maintain security controls across on-prem and cloud environments Perform regular vulnerability assessments and remediation planning Configure and manage firewalls, IDS/IPS, and endpoint detection and response tools Monitor security events, investigate alerts, and respond to incidents Support security aspects of managed services and ERP (Epicor) implementations Contribute to security architecture, standards, and documentation Assist with security awareness, risk assessments, and compliance initiatives Collaborate with internal teams and clients to recommend security improvements Required Skills Network security engineering Firewall configuration and management Endpoint detection and response (EDR) tools Vulnerability assessment and remediation SIEM monitoring and log analysis Incident response and root-cause analysis Cloud security (e.g., Azure, AWS) Identity and access management Security policy and standards implementation Knowledge of security frameworks (NIST, ISO 27001)
11/01/2026
Full time
ComTec Solutions is seeking a Cybersecurity Engineer to secure and support IT and cloud environments for mid-market and manufacturing clients. In this role, you will design, implement, and monitor security controls across networks, servers, endpoints, and cloud platforms. You will perform vulnerability assessments, manage firewalls and EDR tools, investigate and remediate security incidents, and support compliance initiatives. You'll collaborate with internal teams and clients, document standards, and contribute to continuous improvement in a fast-paced, learning-focused, and highly collaborative environment. Responsibilities Design, implement, and maintain security controls across on-prem and cloud environments Perform regular vulnerability assessments and remediation planning Configure and manage firewalls, IDS/IPS, and endpoint detection and response tools Monitor security events, investigate alerts, and respond to incidents Support security aspects of managed services and ERP (Epicor) implementations Contribute to security architecture, standards, and documentation Assist with security awareness, risk assessments, and compliance initiatives Collaborate with internal teams and clients to recommend security improvements Required Skills Network security engineering Firewall configuration and management Endpoint detection and response (EDR) tools Vulnerability assessment and remediation SIEM monitoring and log analysis Incident response and root-cause analysis Cloud security (e.g., Azure, AWS) Identity and access management Security policy and standards implementation Knowledge of security frameworks (NIST, ISO 27001)
ComTec Solutions, a trusted ERP and managed IT services provider since 1995, is seeking a Software Engineering Team Lead for our Information Technology (IT) & Digital Solutions department. In this role, you will lead a team of developers building scalable, secure software solutions that support ERP customization, integration, and deployment for our clients. You will oversee the full SDLC, mentor engineers, enforce best practices, and collaborate closely with ERP consultants and stakeholders to translate business needs into technical designs. Ideal candidates have strong leadership, hands-on development experience, and a passion for teamwork, innovation, and customer-focused solutions. Responsibilities Lead a team of software engineers delivering ERP-focused applications and integrations for Com Tec Solutions clients. Translate client business requirements into scalable technical designs and development plans. Collaborate with ERP consultants to customize and extend ERP platforms to meet customer needs. Set technical standards, perform code reviews, and ensure adherence to best practices and security guidelines. Plan and prioritize work, manage sprints, and track progress to meet delivery timelines and quality goals. Guide the team in troubleshooting complex production and implementation issues and drive root-cause analysis. Mentor and coach engineers, providing regular feedback and fostering a culture of learning and innovation. Partner with project managers and stakeholders to estimate effort, manage scope, and communicate status and risks. Participate in client meetings and demonstrations, explaining technical decisions in clear business terms. Contribute hands-on to design and development of critical features, integrations, and performance optimizations. Required Skills ERP implementation (e.g., Epicor, SAP, Microsoft Dynamics or similar) C# or . NET development SQL and relational databases REST/SOAP web services and integrations Requirements gathering and business process analysis Solution architecture and technical design Agile/Scrum team leadership Source control (Git or similar) Unit and integration testing CI/CD concepts and tools Cloud platforms (Azure or AWS) Performance tuning and troubleshooting Technical documentation Stakeholder and client communication Mentoring and coaching engineers
11/01/2026
Full time
ComTec Solutions, a trusted ERP and managed IT services provider since 1995, is seeking a Software Engineering Team Lead for our Information Technology (IT) & Digital Solutions department. In this role, you will lead a team of developers building scalable, secure software solutions that support ERP customization, integration, and deployment for our clients. You will oversee the full SDLC, mentor engineers, enforce best practices, and collaborate closely with ERP consultants and stakeholders to translate business needs into technical designs. Ideal candidates have strong leadership, hands-on development experience, and a passion for teamwork, innovation, and customer-focused solutions. Responsibilities Lead a team of software engineers delivering ERP-focused applications and integrations for Com Tec Solutions clients. Translate client business requirements into scalable technical designs and development plans. Collaborate with ERP consultants to customize and extend ERP platforms to meet customer needs. Set technical standards, perform code reviews, and ensure adherence to best practices and security guidelines. Plan and prioritize work, manage sprints, and track progress to meet delivery timelines and quality goals. Guide the team in troubleshooting complex production and implementation issues and drive root-cause analysis. Mentor and coach engineers, providing regular feedback and fostering a culture of learning and innovation. Partner with project managers and stakeholders to estimate effort, manage scope, and communicate status and risks. Participate in client meetings and demonstrations, explaining technical decisions in clear business terms. Contribute hands-on to design and development of critical features, integrations, and performance optimizations. Required Skills ERP implementation (e.g., Epicor, SAP, Microsoft Dynamics or similar) C# or . NET development SQL and relational databases REST/SOAP web services and integrations Requirements gathering and business process analysis Solution architecture and technical design Agile/Scrum team leadership Source control (Git or similar) Unit and integration testing CI/CD concepts and tools Cloud platforms (Azure or AWS) Performance tuning and troubleshooting Technical documentation Stakeholder and client communication Mentoring and coaching engineers