Constellation Navigation and Trading, LLC
Norfolk, Virginia
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
11/06/2026
Full time
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
11/06/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA Network+ Microsoft Fundamentals certifications Google IT Support Professional Certificate CompTIA A+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi- client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description TRAVERSA SOLUTIONS, INC. Senior Network Security Engineer - Fortinet Implementation Focused Reports to: Director of Service Delivery In person, Richardson, TX Full-time, Exempt Travel 20-30% About Traversa Traversa Solutions is a network professional services firm based in Richardson, TX. We design, implement and support enterprise LAN, WLAN, SD-WAN and network security for value-added resellers, manufacturers and their end customers. Fortinet is one of our core practices, alongside HPE Aruba Networking, Juniper, Cisco and Arista, for customers in higher education, K-12, energy, industrial/OT and mid-market enterprise. About the Role The Senior Network Security Engineer leads Fortinet implementations from discovery through cutover and handoff. You will own the technical outcome on your projects: running design sessions with the customer, building and migrating FortiGate, SD-WAN and Security Fabric deployments, and reviewing the work of other engineers on the project. We are looking for someone who has already delivered end-to-end FortiGate deployments for external customers and can do it again from day one. Key Responsibilities Lead discovery and design workshops, and produce high-level and low-level designs for FortiGate, SD-WAN and Security Fabric deployments Implement FortiGate next-generation firewall: policy and NAT, IPS, web filtering, application control, SSL inspection, VDOMs and HA clustering Design and deploy Fortinet SD-WAN, including hub-and-spoke and ADVPN overlays, performance SLAs and SD-WAN rules Migrate customers from other firewall platforms (Palo Alto Networks, Cisco ASA/FTD, Check Point, SonicWall), including policy conversion, testing and cutover Migrate remote access from SSL VPN tunnel mode to IPsec VPN and ZTNA as customers move to FortiOS 7.6.3 and later Deploy and configure FortiManager and FortiAnalyzer: ADOMs, templates, device provisioning, logging and reporting Integrate FortiAuthenticator and FortiToken with RADIUS, LDAP and SAML identity sources, and FortiSwitch and FortiAP into the Security Fabric where in scope Deploy FortiGate-VM in AWS and Azure Act as technical lead on assigned projects: manage technical risk, review configurations and mentor other engineers Support pre-sales with scoping, level-of-effort input and bill-of-materials review Deliver knowledge transfer sessions and as-built documentation Maintain customer documentation in SharePoint and record time and project notes in Odoo daily Required Qualifications 7 or more years of enterprise networking and network security experience 4 or more years of hands-on FortiGate design and implementation, including end-to-end enterprise deployments you led 2 or more years deploying Fortinet SD-WAN in production 5 or more years with a value-added reseller, systems integrator, managed services provider or professional services firm, consulting directly with customers: requirements gathering, design and implementation Active Fortinet NSE 4 certification (FortiOS Administrator) and an active NSE 5 or NSE 6 certification, preferably in the Secure Networking track, such as FortiManager Administrator or FortiAnalyzer Administrator Strong command of TCP/IP, BGP, OSPF, IPsec, NAT, DNS, DHCP and IPv6 Ability to explain design decisions to both technical and non-technical stakeholders Able to travel 20 to 30 percent, including overnight travel, and to support after-hours cutovers Authorized to work in the United States. Visa sponsorship is not available for this role Preferred Qualifications Fortinet NSE 7 Secure Networking Architect or SASE Architect FortiNAC, FortiClient EMS or FortiSASE deployment experience Experience with compliance frameworks such as PCI DSS, HIPAA, NERC CIP or IEC 62443 Experience securing industrial and OT networks Python, Ansible or the FortiOS REST API for automation CCNP Security, PCNSE or another professional-level security certification Bachelor's degree in a technical discipline, or equivalent experience Core Values We hire for alignment with Traversa's core values: Communication Ownership Drive for Excellence and Growth Problem Solving and Innovation Benefits 401(k) with up to 3 percent employer match Health, dental and vision insurance Health savings account with $600 annual employer contribution Flexible spending account Life insurance Paid time off Employee assistance program Company-paid training and certification exams Work Location This is an in-person role based in our Richardson, TX office (75081). Traversa does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
11/06/2026
Full time
Job Description Job Description TRAVERSA SOLUTIONS, INC. Senior Network Security Engineer - Fortinet Implementation Focused Reports to: Director of Service Delivery In person, Richardson, TX Full-time, Exempt Travel 20-30% About Traversa Traversa Solutions is a network professional services firm based in Richardson, TX. We design, implement and support enterprise LAN, WLAN, SD-WAN and network security for value-added resellers, manufacturers and their end customers. Fortinet is one of our core practices, alongside HPE Aruba Networking, Juniper, Cisco and Arista, for customers in higher education, K-12, energy, industrial/OT and mid-market enterprise. About the Role The Senior Network Security Engineer leads Fortinet implementations from discovery through cutover and handoff. You will own the technical outcome on your projects: running design sessions with the customer, building and migrating FortiGate, SD-WAN and Security Fabric deployments, and reviewing the work of other engineers on the project. We are looking for someone who has already delivered end-to-end FortiGate deployments for external customers and can do it again from day one. Key Responsibilities Lead discovery and design workshops, and produce high-level and low-level designs for FortiGate, SD-WAN and Security Fabric deployments Implement FortiGate next-generation firewall: policy and NAT, IPS, web filtering, application control, SSL inspection, VDOMs and HA clustering Design and deploy Fortinet SD-WAN, including hub-and-spoke and ADVPN overlays, performance SLAs and SD-WAN rules Migrate customers from other firewall platforms (Palo Alto Networks, Cisco ASA/FTD, Check Point, SonicWall), including policy conversion, testing and cutover Migrate remote access from SSL VPN tunnel mode to IPsec VPN and ZTNA as customers move to FortiOS 7.6.3 and later Deploy and configure FortiManager and FortiAnalyzer: ADOMs, templates, device provisioning, logging and reporting Integrate FortiAuthenticator and FortiToken with RADIUS, LDAP and SAML identity sources, and FortiSwitch and FortiAP into the Security Fabric where in scope Deploy FortiGate-VM in AWS and Azure Act as technical lead on assigned projects: manage technical risk, review configurations and mentor other engineers Support pre-sales with scoping, level-of-effort input and bill-of-materials review Deliver knowledge transfer sessions and as-built documentation Maintain customer documentation in SharePoint and record time and project notes in Odoo daily Required Qualifications 7 or more years of enterprise networking and network security experience 4 or more years of hands-on FortiGate design and implementation, including end-to-end enterprise deployments you led 2 or more years deploying Fortinet SD-WAN in production 5 or more years with a value-added reseller, systems integrator, managed services provider or professional services firm, consulting directly with customers: requirements gathering, design and implementation Active Fortinet NSE 4 certification (FortiOS Administrator) and an active NSE 5 or NSE 6 certification, preferably in the Secure Networking track, such as FortiManager Administrator or FortiAnalyzer Administrator Strong command of TCP/IP, BGP, OSPF, IPsec, NAT, DNS, DHCP and IPv6 Ability to explain design decisions to both technical and non-technical stakeholders Able to travel 20 to 30 percent, including overnight travel, and to support after-hours cutovers Authorized to work in the United States. Visa sponsorship is not available for this role Preferred Qualifications Fortinet NSE 7 Secure Networking Architect or SASE Architect FortiNAC, FortiClient EMS or FortiSASE deployment experience Experience with compliance frameworks such as PCI DSS, HIPAA, NERC CIP or IEC 62443 Experience securing industrial and OT networks Python, Ansible or the FortiOS REST API for automation CCNP Security, PCNSE or another professional-level security certification Bachelor's degree in a technical discipline, or equivalent experience Core Values We hire for alignment with Traversa's core values: Communication Ownership Drive for Excellence and Growth Problem Solving and Innovation Benefits 401(k) with up to 3 percent employer match Health, dental and vision insurance Health savings account with $600 annual employer contribution Flexible spending account Life insurance Paid time off Employee assistance program Company-paid training and certification exams Work Location This is an in-person role based in our Richardson, TX office (75081). Traversa does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Job Description Job Description JOB TITLE: Area Chief Engineer REPORTS TO: This position will have equal reporting responsibilities between the General Managers at the assigned hotels. SUPERVISES DIRECTLY: Maintenance Associates & Managers. Purpose for the Position: To maintain and supervise the maintenance operations for the Hotels, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: Provides professional and courteous guest service at all times. Supervises maintenance operations for centers, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotels. Monitors electric, gas, oil, and water consumption on a prescribed basis. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations. Supervises assigned associates: hiring, terminations, performance evaluations, and development. Ensures all projects are completed according to specifications and are completed on time. Works closely with Housekeeping/Environmental Services to ensure coordination of activities. Coordinates with Security to maintain key inventory for all locks. Trains center staff in emergency procedures. Aids and instructs craftsmen in scheduling work, ordering material, and completing assignments by a specified date. Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work. Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens, and all equipment. Performs inventory and purchasing duties as required. Develops department budget. Maintains cleanliness of grounds and attractiveness of landscaping. Ensures cleanliness and orderliness of all work space and storage areas. Acts as Administrator on Duty as required. Conducts monthly department meetings. Attends weekly staff meetings. Complete projects as determined by both General Managers. To do this kind of work, you must be able to: Understand the technologies required in the work you are directly. Plan and direct the work of others, either directly or through lower level supervisors. Work with a variety of situations. Solve problems using facts and personal judgment. React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others. Work with different kinds of people. Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered "both" if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. FLSD : FLSD is required Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years.
11/06/2026
Full time
Job Description Job Description JOB TITLE: Area Chief Engineer REPORTS TO: This position will have equal reporting responsibilities between the General Managers at the assigned hotels. SUPERVISES DIRECTLY: Maintenance Associates & Managers. Purpose for the Position: To maintain and supervise the maintenance operations for the Hotels, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: Provides professional and courteous guest service at all times. Supervises maintenance operations for centers, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotels. Monitors electric, gas, oil, and water consumption on a prescribed basis. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations. Supervises assigned associates: hiring, terminations, performance evaluations, and development. Ensures all projects are completed according to specifications and are completed on time. Works closely with Housekeeping/Environmental Services to ensure coordination of activities. Coordinates with Security to maintain key inventory for all locks. Trains center staff in emergency procedures. Aids and instructs craftsmen in scheduling work, ordering material, and completing assignments by a specified date. Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work. Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens, and all equipment. Performs inventory and purchasing duties as required. Develops department budget. Maintains cleanliness of grounds and attractiveness of landscaping. Ensures cleanliness and orderliness of all work space and storage areas. Acts as Administrator on Duty as required. Conducts monthly department meetings. Attends weekly staff meetings. Complete projects as determined by both General Managers. To do this kind of work, you must be able to: Understand the technologies required in the work you are directly. Plan and direct the work of others, either directly or through lower level supervisors. Work with a variety of situations. Solve problems using facts and personal judgment. React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others. Work with different kinds of people. Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered "both" if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. FLSD : FLSD is required Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years.
Job Description IT System Administrator Norwalk, CT (Hybrid Position) Full Time, Permanent Position Strong Overall Benefits Package + Bonus + Potential Sign On Bonus Overview Our client, a venture capital and investment firm firm is seeking a hands-on IT Infrastructure System Administrator to join its in-house technology team. In this role, you will work on all things IT infrastructure while operating as a true IT generalist across systems, networking, cloud technologies, security, endpoints, and day-to-day user support. Key Responsibilities • Manage and support day-to-day technology operations across Windows systems, endpoints, servers, networking, cloud services, and security tools • Administer Microsoft 365 and Intune while assisting with device management, user access, configurations, and related support needs • Provide hands-on technical support to employees, resolving issues involving hardware, software, applications, connectivity, and end-user systems • Monitor and maintain Windows desktop and server environments, addressing performance, access, and system-related issues as they arise • Support network infrastructure, including firewalls, connectivity, and related technologies across the organization • Assist with the continued evolution of the firm's cloud environment and support the adoption of additional cloud-based technologies • Contribute to infrastructure upgrades, system migrations, technology implementations, and other IT improvement initiatives • Partner with outside vendors, managed service providers, and other technology resources to resolve issues and support ongoing projects • Help strengthen the firm's overall security posture by supporting security tools, controls, and technology-related initiatives • Investigate technical problems, determine root causes, and drive issues through resolution with a practical, solutions-oriented approach • Maintain accurate technical documentation and help refine internal IT processes, procedures, and standards • Support a broad range of systems administration needs while gradually taking on additional responsibility across infrastructure, security, networking, and cloud technologies Qualifications • 2-5+ years of experience working in systems administration, infrastructure support, IT operations, technical support, or a related hands-on technology role • Working knowledge of Microsoft 365, Intune, Windows environments, servers, networking, endpoint technologies, firewalls, cloud platforms, and IT security • Strong problem-solving and troubleshooting skills with the ability to work through technical issues in a structured and thoughtful manner • Broad interest in infrastructure technology with the flexibility to work across different systems and technical disciplines • Comfortable operating in a smaller, collaborative IT environment where responsibilities may span multiple areas • Strong communication skills and the ability to provide professional, effective support to technical and non-technical users • Organized, dependable, and able to manage both immediate support requests and longer-term technology projects • Curious and adaptable with a strong desire to continue learning new technologies and expand technical responsibilities over time
11/06/2026
Full time
Job Description IT System Administrator Norwalk, CT (Hybrid Position) Full Time, Permanent Position Strong Overall Benefits Package + Bonus + Potential Sign On Bonus Overview Our client, a venture capital and investment firm firm is seeking a hands-on IT Infrastructure System Administrator to join its in-house technology team. In this role, you will work on all things IT infrastructure while operating as a true IT generalist across systems, networking, cloud technologies, security, endpoints, and day-to-day user support. Key Responsibilities • Manage and support day-to-day technology operations across Windows systems, endpoints, servers, networking, cloud services, and security tools • Administer Microsoft 365 and Intune while assisting with device management, user access, configurations, and related support needs • Provide hands-on technical support to employees, resolving issues involving hardware, software, applications, connectivity, and end-user systems • Monitor and maintain Windows desktop and server environments, addressing performance, access, and system-related issues as they arise • Support network infrastructure, including firewalls, connectivity, and related technologies across the organization • Assist with the continued evolution of the firm's cloud environment and support the adoption of additional cloud-based technologies • Contribute to infrastructure upgrades, system migrations, technology implementations, and other IT improvement initiatives • Partner with outside vendors, managed service providers, and other technology resources to resolve issues and support ongoing projects • Help strengthen the firm's overall security posture by supporting security tools, controls, and technology-related initiatives • Investigate technical problems, determine root causes, and drive issues through resolution with a practical, solutions-oriented approach • Maintain accurate technical documentation and help refine internal IT processes, procedures, and standards • Support a broad range of systems administration needs while gradually taking on additional responsibility across infrastructure, security, networking, and cloud technologies Qualifications • 2-5+ years of experience working in systems administration, infrastructure support, IT operations, technical support, or a related hands-on technology role • Working knowledge of Microsoft 365, Intune, Windows environments, servers, networking, endpoint technologies, firewalls, cloud platforms, and IT security • Strong problem-solving and troubleshooting skills with the ability to work through technical issues in a structured and thoughtful manner • Broad interest in infrastructure technology with the flexibility to work across different systems and technical disciplines • Comfortable operating in a smaller, collaborative IT environment where responsibilities may span multiple areas • Strong communication skills and the ability to provide professional, effective support to technical and non-technical users • Organized, dependable, and able to manage both immediate support requests and longer-term technology projects • Curious and adaptable with a strong desire to continue learning new technologies and expand technical responsibilities over time
Job Description Job Description Skillwork is seeking a Business Systems & Technology Manager who possesses a blend of business acumen, technical aptitude, project management skills and a passion for using technology to improve organizational effectiveness to join our team as we continue to grow and expand our markets. Summary As the Business Systems and Technology Manager, you will serve as the primary owner of the Company's technology ecosystem and work closely with leaders across recruiting, sales, operations, marketing, finance, human resources and training to ensure technology effectively supports business growth and operational excellence. You will also be responsible for the administration, optimization and continuous improvement of Skillwork's business technology systems, data reporting capabilities, vendor relationships, cybersecurity coordination and AI initiatives. The Business Systems & Technology Manager will lead the implementation and ongoing management of the Company's applicant tracking system (ATS), reporting platforms, workflow automation tools, and related business applications. This individual will partner with software vendors, consultants and managed technology service providers to improve system performance, enhance data quality, support strategic decision-making and identify opportunities to leverage emerging technologies and artificial intelligence. Responsibilities / Essential Job Functions Serve as the primary administrator and business owner for the Company's ATS, CRM, and related business applications. Support the selection, implementation, configuration, testing, deployment, and ongoing optimization of business systems. Manage system upgrades, enhancements, integrations, and user adoption efforts. Document business processes and recommend improvements to increase efficiency and scalability. Evaluate new technologies and software solutions to support organizational objectives. Maintain system documentation, workflows, and standard operating procedures. Lead technology projects from planning through implementation and post-launch support. Coordinate internal stakeholders, vendors, consultants, and service providers. Ensure technology projects are completed on time, within budget, and aligned with business objectives. Support organizational change management and user adoption initiatives. Develop and maintain dashboards, reports, and key performance indicators. Partner with departmental leaders to identify reporting needs and business insights. Ensure data accuracy, integrity, and consistency across systems. Analyze operational and performance data to identify trends, opportunities, and risks. Support leadership with data-driven recommendations and performance reporting. Serve as the primary point of contact for software vendors, consultants, and managed technology service providers. Oversee the lifecycle management of company technology assets, including computers, mobile devices and related equipment; coordinate procurement, deployment, upgrades, inventory management, maintenance and replacement activities in partnership with managed service providers and vendors. Monitor vendor performance and support issue resolution. Assist with contract management, renewals, software licensing, and technology budgeting. Evaluate vendor solutions and ensure alignment with business needs. Partner with the Company's managed IT services provider to support a secure technology environment. Support cybersecurity initiatives including user access management, security awareness efforts, and incident response coordination. Assist with business continuity and disaster recovery planning. Help develop and maintain technology-related policies, procedures, and best practices. Identify opportunities to leverage AI and automation to improve productivity and operational efficiency. Support the evaluation, implementation, and governance of AI tools and technologies. Assist in developing standards and best practices for responsible AI usage. Train and support employees in the effective use of technology and AI-enabled solutions. Collaborate with leaders across all departments to understand operational challenges and technology needs. Build strong relationships with end users and promote effective system utilization. Act as a trusted resource for technology-related business decisions. Foster a culture of continuous improvement and technology adoption. Performs other duties and responsibilities as assigned. Maintains regular in-office attendance as required to effectively perform the essential functions of the position and support collaboration across the organization. Required Skills & Qualificiations Bachelor's degree in Information Systems, Business Administration, Technology Management, Data Analytics, Computer Science, or a related field; equivalent experience may be considered. 4-8 years of experience supporting business systems, enterprise software, reporting, technology operations, or business process improvement initiatives. Experience administering or supporting ATS, CRM, ERP, or other enterprise business systems. Experience participating in software implementation or technology transformation projects. Experience creating reports, dashboards, business intelligence tools, and performance metrics. Demonstrated ability to lead through influence, manage external resources, and drive outcomes across multiple stakeholders. Strong strategic planning skills with the ability to translate business objectives into measurable business and technology initiatives. Demonstrated ability to administer and optimize business applications, manage and analyze data, develop technology-related project plans and deliverables, and leverage information to drive business decisions. Demonstrated ability to evaluate business processes, identify opportunities for automation and efficiency improvements, and successfully implement technology-driven solutions. Experience working with software vendors and third-party service providers. Working knowledge of cybersecurity principles and technology governance practices. Exceptional written and verbal communication skills with the ability to build relationships, manage stakeholders, facilitate cross-functional collaboration, and lead projects to successful completion. Strong analytical, problem-solving, organizational, and critical thinking skills with exceptional attention to detail. Ability to manage multiple priorities and projects simultaneously while meeting deadlines. Preferred Skills & Qualifications Experience within staffing, recruiting, workforce solutions, professional services, or other people-intensive industries. Experience with Microsoft 365, SharePoint, Teams, Power Platform, Power BI, and Microsoft Copilot. Knowledge of workflow automation and process improvement methodologies. Experience with data visualization and business intelligence tools. Familiarity with artificial intelligence platforms and productivity tools. Project management training, certification, or equivalent experience.
11/06/2026
Full time
Job Description Job Description Skillwork is seeking a Business Systems & Technology Manager who possesses a blend of business acumen, technical aptitude, project management skills and a passion for using technology to improve organizational effectiveness to join our team as we continue to grow and expand our markets. Summary As the Business Systems and Technology Manager, you will serve as the primary owner of the Company's technology ecosystem and work closely with leaders across recruiting, sales, operations, marketing, finance, human resources and training to ensure technology effectively supports business growth and operational excellence. You will also be responsible for the administration, optimization and continuous improvement of Skillwork's business technology systems, data reporting capabilities, vendor relationships, cybersecurity coordination and AI initiatives. The Business Systems & Technology Manager will lead the implementation and ongoing management of the Company's applicant tracking system (ATS), reporting platforms, workflow automation tools, and related business applications. This individual will partner with software vendors, consultants and managed technology service providers to improve system performance, enhance data quality, support strategic decision-making and identify opportunities to leverage emerging technologies and artificial intelligence. Responsibilities / Essential Job Functions Serve as the primary administrator and business owner for the Company's ATS, CRM, and related business applications. Support the selection, implementation, configuration, testing, deployment, and ongoing optimization of business systems. Manage system upgrades, enhancements, integrations, and user adoption efforts. Document business processes and recommend improvements to increase efficiency and scalability. Evaluate new technologies and software solutions to support organizational objectives. Maintain system documentation, workflows, and standard operating procedures. Lead technology projects from planning through implementation and post-launch support. Coordinate internal stakeholders, vendors, consultants, and service providers. Ensure technology projects are completed on time, within budget, and aligned with business objectives. Support organizational change management and user adoption initiatives. Develop and maintain dashboards, reports, and key performance indicators. Partner with departmental leaders to identify reporting needs and business insights. Ensure data accuracy, integrity, and consistency across systems. Analyze operational and performance data to identify trends, opportunities, and risks. Support leadership with data-driven recommendations and performance reporting. Serve as the primary point of contact for software vendors, consultants, and managed technology service providers. Oversee the lifecycle management of company technology assets, including computers, mobile devices and related equipment; coordinate procurement, deployment, upgrades, inventory management, maintenance and replacement activities in partnership with managed service providers and vendors. Monitor vendor performance and support issue resolution. Assist with contract management, renewals, software licensing, and technology budgeting. Evaluate vendor solutions and ensure alignment with business needs. Partner with the Company's managed IT services provider to support a secure technology environment. Support cybersecurity initiatives including user access management, security awareness efforts, and incident response coordination. Assist with business continuity and disaster recovery planning. Help develop and maintain technology-related policies, procedures, and best practices. Identify opportunities to leverage AI and automation to improve productivity and operational efficiency. Support the evaluation, implementation, and governance of AI tools and technologies. Assist in developing standards and best practices for responsible AI usage. Train and support employees in the effective use of technology and AI-enabled solutions. Collaborate with leaders across all departments to understand operational challenges and technology needs. Build strong relationships with end users and promote effective system utilization. Act as a trusted resource for technology-related business decisions. Foster a culture of continuous improvement and technology adoption. Performs other duties and responsibilities as assigned. Maintains regular in-office attendance as required to effectively perform the essential functions of the position and support collaboration across the organization. Required Skills & Qualificiations Bachelor's degree in Information Systems, Business Administration, Technology Management, Data Analytics, Computer Science, or a related field; equivalent experience may be considered. 4-8 years of experience supporting business systems, enterprise software, reporting, technology operations, or business process improvement initiatives. Experience administering or supporting ATS, CRM, ERP, or other enterprise business systems. Experience participating in software implementation or technology transformation projects. Experience creating reports, dashboards, business intelligence tools, and performance metrics. Demonstrated ability to lead through influence, manage external resources, and drive outcomes across multiple stakeholders. Strong strategic planning skills with the ability to translate business objectives into measurable business and technology initiatives. Demonstrated ability to administer and optimize business applications, manage and analyze data, develop technology-related project plans and deliverables, and leverage information to drive business decisions. Demonstrated ability to evaluate business processes, identify opportunities for automation and efficiency improvements, and successfully implement technology-driven solutions. Experience working with software vendors and third-party service providers. Working knowledge of cybersecurity principles and technology governance practices. Exceptional written and verbal communication skills with the ability to build relationships, manage stakeholders, facilitate cross-functional collaboration, and lead projects to successful completion. Strong analytical, problem-solving, organizational, and critical thinking skills with exceptional attention to detail. Ability to manage multiple priorities and projects simultaneously while meeting deadlines. Preferred Skills & Qualifications Experience within staffing, recruiting, workforce solutions, professional services, or other people-intensive industries. Experience with Microsoft 365, SharePoint, Teams, Power Platform, Power BI, and Microsoft Copilot. Knowledge of workflow automation and process improvement methodologies. Experience with data visualization and business intelligence tools. Familiarity with artificial intelligence platforms and productivity tools. Project management training, certification, or equivalent experience.
Job Description Date Posted: 2026-09-16 Country: United States of America Location: US-MT-GREAT FALLS-6932-CUST 6932 Goddard Dr GODDARD (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Top Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 Raytheon Company, Managed by Collins Aerospace At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. We are seeking an onsite Network/Security Analyst to fulfill duties as part of a 24/7 operational helpdesk environment located on Malmstrom AFB in Great Falls, Montana. The guest systems include Microsoft Windows, Linux and vendor appliances. Active Top Secret security clearance is required day one with SCI eligibility. What You Will Do: This position is primarily a day staff role with the ability to support night and weekend operations when mission needs require. Perform Tier 1 and Tier 2 troubleshooting and analysis in an Enterprise IT environment. Assist engineers in configuring, managing, and maintaining applications, network routing, and switching across both Linux and Microsoft environments. Use COTS software such as SolarWinds, Splunk, MECM, Cisco Call Manager, BMC FootPrints, and JSpace (Juniper). Troubleshoot, repair, and configure network devices, including firewalls. Perform system administrator duties, including user account management, certificate management, and group policy administration. Maintain and troubleshoot virtualized environments using technologies such as ESXi, VMware, and vSphere. Support, maintain, and troubleshoot Virtual Desktop Infrastructure (VDI) environments, including deployment, configuration, user support, and issue resolution across enterprise VDI platforms. Configure and troubleshoot Type 1 encryption devices. Assist engineers with monthly patch management, LAN/site installs and decommissions, tech refreshes, and software upgrades. Qualifications You Must Have: Must have IT experience working in an Enterprise IT environment. Must be able to work shift schedule to include nights, weekends and holidays. DoD 8570 IAT Level II certification (Security+ or CISSP preferred) is required on day 1. Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree in a related field. Active and transferable U.S. government issued Top Secret security clearance is required prior to start date with the ability to obtain SCI after start. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer : Experience with Microsoft Windows & Server environment to include but not limited to Active Directory, DNS and Group policy, experience with Linux bash, and experience implementing computer security. Understanding of basic network engineering fundamentals, including: OSI layers, IP addressing, sub-netting, TCP/IP stack, VLANs, DHCP, etc. Willingness to learn new technologies and applications as required. TS/SCI Clearance What We Offer: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
11/06/2026
Full time
Job Description Date Posted: 2026-09-16 Country: United States of America Location: US-MT-GREAT FALLS-6932-CUST 6932 Goddard Dr GODDARD (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Top Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 Raytheon Company, Managed by Collins Aerospace At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. We are seeking an onsite Network/Security Analyst to fulfill duties as part of a 24/7 operational helpdesk environment located on Malmstrom AFB in Great Falls, Montana. The guest systems include Microsoft Windows, Linux and vendor appliances. Active Top Secret security clearance is required day one with SCI eligibility. What You Will Do: This position is primarily a day staff role with the ability to support night and weekend operations when mission needs require. Perform Tier 1 and Tier 2 troubleshooting and analysis in an Enterprise IT environment. Assist engineers in configuring, managing, and maintaining applications, network routing, and switching across both Linux and Microsoft environments. Use COTS software such as SolarWinds, Splunk, MECM, Cisco Call Manager, BMC FootPrints, and JSpace (Juniper). Troubleshoot, repair, and configure network devices, including firewalls. Perform system administrator duties, including user account management, certificate management, and group policy administration. Maintain and troubleshoot virtualized environments using technologies such as ESXi, VMware, and vSphere. Support, maintain, and troubleshoot Virtual Desktop Infrastructure (VDI) environments, including deployment, configuration, user support, and issue resolution across enterprise VDI platforms. Configure and troubleshoot Type 1 encryption devices. Assist engineers with monthly patch management, LAN/site installs and decommissions, tech refreshes, and software upgrades. Qualifications You Must Have: Must have IT experience working in an Enterprise IT environment. Must be able to work shift schedule to include nights, weekends and holidays. DoD 8570 IAT Level II certification (Security+ or CISSP preferred) is required on day 1. Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree in a related field. Active and transferable U.S. government issued Top Secret security clearance is required prior to start date with the ability to obtain SCI after start. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer : Experience with Microsoft Windows & Server environment to include but not limited to Active Directory, DNS and Group policy, experience with Linux bash, and experience implementing computer security. Understanding of basic network engineering fundamentals, including: OSI layers, IP addressing, sub-netting, TCP/IP stack, VLANs, DHCP, etc. Willingness to learn new technologies and applications as required. TS/SCI Clearance What We Offer: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Job Description Job Description About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies seeks a DevSecOps Engineer (Azure/AI) to support secure cloud architecture and AI-enabled services within our defense programs. This engineer will serve as the team's Azure subject matter expert, responsible for IL4/IL5 landing zones and compliant managed service adoption. This position is located onsite at Redstone Arsenal in Huntsville, AL. Role Responsibilities: Design and implement IL4/IL5-compliant Azure landing zones with comprehensive networking, identity, and logging configurations Manage Azure Kubernetes Service (AKS) clusters using GitOps principles with FluxCD and Helm Author and maintain Terraform modules for Azure infrastructure automation Integrate Entra ID and Keycloak for secure access management and authentication Implement AI workloads including Azure OpenAI and Cognitive Services within secure boundaries Ensure compliance with NIST 800-171 for Controlled Unclassified Information (CUI) and Cloud SRG IL4/IL5 requirements Provide technical leadership and mentorship on Azure best practices and DevSecOps methodologies Collaborate with cross-functional teams to deliver scalable and secure cloud solutions Required Qualifications: U.S. Citizenship and a security clearance (secret or above) 5+ years of DevSecOps or Cloud engineering experience with Azure focus Hands-on experience with Azure Kubernetes Service (AKS), Terraform, and policy-based automation Strong troubleshooting and problem-solving skills Self-starter with ability to work independently and drive initiatives Comfortable administering and securing Linux systems Solid understanding of networking principles and cloud security architectures Preferred Qualifications: Experience deploying workloads at DoD IL4/IL5 impact levels Hands-on experience with RHEL and RHEL-based Linux distributions Familiarity with Windows Server administration and automation Azure certifications such as AZ-104 (Azure Administrator Associate) or AZ-305 (Azure Solutions Architect Expert) Experience with Azure OpenAI, Cognitive Services, or other AI/ML platforms Knowledge of GitOps workflows and tools (FluxCD, ArgoCD) Experience with identity and access management solutions (Entra ID, Keycloak) Understanding of DoD Cloud Computing Security Requirements Guide (SRG) What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 75,000 - 110,000 USD per year(Huntsville, AL (L2 Base 110,000 - 150,000 USD per year(Huntsville, AL (L3 Senior Compensation details: 00 Yearly Salary PIe8bbfe74b7d4-3112
11/06/2026
Full time
Job Description Job Description About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies seeks a DevSecOps Engineer (Azure/AI) to support secure cloud architecture and AI-enabled services within our defense programs. This engineer will serve as the team's Azure subject matter expert, responsible for IL4/IL5 landing zones and compliant managed service adoption. This position is located onsite at Redstone Arsenal in Huntsville, AL. Role Responsibilities: Design and implement IL4/IL5-compliant Azure landing zones with comprehensive networking, identity, and logging configurations Manage Azure Kubernetes Service (AKS) clusters using GitOps principles with FluxCD and Helm Author and maintain Terraform modules for Azure infrastructure automation Integrate Entra ID and Keycloak for secure access management and authentication Implement AI workloads including Azure OpenAI and Cognitive Services within secure boundaries Ensure compliance with NIST 800-171 for Controlled Unclassified Information (CUI) and Cloud SRG IL4/IL5 requirements Provide technical leadership and mentorship on Azure best practices and DevSecOps methodologies Collaborate with cross-functional teams to deliver scalable and secure cloud solutions Required Qualifications: U.S. Citizenship and a security clearance (secret or above) 5+ years of DevSecOps or Cloud engineering experience with Azure focus Hands-on experience with Azure Kubernetes Service (AKS), Terraform, and policy-based automation Strong troubleshooting and problem-solving skills Self-starter with ability to work independently and drive initiatives Comfortable administering and securing Linux systems Solid understanding of networking principles and cloud security architectures Preferred Qualifications: Experience deploying workloads at DoD IL4/IL5 impact levels Hands-on experience with RHEL and RHEL-based Linux distributions Familiarity with Windows Server administration and automation Azure certifications such as AZ-104 (Azure Administrator Associate) or AZ-305 (Azure Solutions Architect Expert) Experience with Azure OpenAI, Cognitive Services, or other AI/ML platforms Knowledge of GitOps workflows and tools (FluxCD, ArgoCD) Experience with identity and access management solutions (Entra ID, Keycloak) Understanding of DoD Cloud Computing Security Requirements Guide (SRG) What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 75,000 - 110,000 USD per year(Huntsville, AL (L2 Base 110,000 - 150,000 USD per year(Huntsville, AL (L3 Senior Compensation details: 00 Yearly Salary PIe8bbfe74b7d4-3112
Opelousas General Health System
Opelousas, Louisiana
Job Description Job Description Summary The Health Information Management Manager plans, budgets, organizes and directs Health Information Management and Clinical Documentation Integrity services for the hospital and its provider clinics. The position is accountable for complete, accurate and timely coding and documentation, which drives clean claims, appropriate reimbursement and a controlled unbilled (DNFB) balance. The manager also ensures the confidentiality, integrity and availability of the legal health record and compliance with federal, state, accreditation and payer requirements. Essential Duties and Responsibilities1. Coding and Revenue Integrity Directs all coding operations: inpatient (MS-DRG and other payer-required DRG systems), outpatient, emergency and observation (APC/OPPS), and provider clinic coding (CPT, HCPCS, E/M and HCC risk adjustment). Owns measurable unbilled targets and reports them weekly: DNFB dollars and days, coding turnaround , and aging of accounts held for coding. Maintains an escalation process for coding holds and documentation delays, including missing diagnoses, emergency physician notes, discharge summaries and operative reports. Sets and enforces coding productivity and accuracy standards; conducts internal coding audits and coordinates external audits. Implements annual and quarterly code set updates (ICD-10-CM/PCS each October 1; CPT/HCPCS each January 1 and quarterly) with education and system updates. Partners with Revenue Cycle, and Charge Description Master (CDM) to resolve coding-related claim edits (NCCI, MUE, scrubber and payer edits). Manage outsourced and remote coding vendors, including contract terms, performance targets and audit results. 2. Clinical Documentation Integrity (CDI) Leads the CDI program for inpatient services. Supports accurate risk adjustment (HCC) documentation for Medicare Advantage and other value-based populations. Ensures all physician queries are compliant with AHIMA/ACDIS query practice guidelines. Monitors and reports CDI performance: case mix index, CC/MCC capture, severity of illness and risk of mortality, query volume, response rate and agreement rate. Provides education for physicians, advanced practice providers and clinical staff. 3. Denials, Audits and Appeals Manages coding and clinical documentation denials, including DRG downgrades, medical necessity and coding edit denials; prepares or oversees appeals. Coordinates responses to external audits and record requests in conjunction with the RAC Auditor: RAC, MAC/TPE, UPIC, OIG, and Medicare Advantage and Medicaid managed care plan audits. Tracks denial root causes and reports trends and corrective actions monthly to revenue cycle leadership. 4. Physician Record Completion Manages record deficiency tracking by provider for the hospital and enforces Medical Staff Bylaws and Rules and Regulations for timely completion of discharge summaries, operative reports, emergency notes, history and physicals, and authentications. Maintains delinquent records at or below The Joint Commission threshold and reports delinquency to the Medical Executive Committee. 5. Provider Clinics Oversees documentation, coding and health record standards for all system-owned provider clinics, including E/M guideline education for providers. Standardizes scanning, indexing, release of information and record retention processes across all locations. Ensures documentation and billing support meet the requirements of each clinic's designation. 6. Release of Information, Privacy and Records Management Ensures patient right-of-access requests are fulfilled within HIPAA timelines and in compliance with 21st Century Cures Act information blocking rules, including patient portal access. Manages subpoenas, court orders, legal holds, amendment requests and accounting of disclosures; oversees release-of-information vendors. Partners with the the Compliance Officer on access audits, breach investigations and privacy education. Maintains Master Patient Index (MPI) integrity, including duplicate record identification, merges and overlay correction. Maintains the legal health record definition, designated record set and record retention and destruction schedules in accordance with Louisiana law and federal requirements. Oversees birth certificate and vital records processing. 7. Data and Technology Serves as HIM lead for EHR optimization, encoder and computer-assisted coding tools, document imaging, and EHR downtime procedures. Evaluates emerging technologies, including AI-assisted documentation and coding, for accuracy, compliance and return on investment. Produces a monthly HIM dashboard covering DNFB, coding turnaround, coding accuracy, delinquent records, release-of-information turnaround, CDI metrics and coding-related denials. 8. Leadership, Staffing and Financial Management Keeps hospital administration informed of departmental activities, performance, risks and needs. Develops, implements and revises HIM and CDI policies and procedures, and ensures compliance with The Joint Commission, CMS Conditions of Participation, Louisiana Department of Health and other regulatory requirements. Sets annual department goals aligned with the hospital's strategic plan and monitors progress. Staffs the department to productivity standards; recruits, hires, trains, develops and evaluates staff. Prepares and manages the department operating budget, including vendor and outsourced coding costs. Ensure staff maintain required credentials and continuing education, and maintains own AHIMA credentials. Standards of Behavior Employee must be both committed to and accountable for demonstrating supportiveness, etiquette, respect, vibrancy, integrity, communication, and excellence in service delivery by adhering to the behaviors specified in the Service Standards of Behavior. Minimum Qualifications Category Requirement Required / Preferred Education Bachelor's degree in Health Information Management or a related field Required Education Master's degree in HIM, Health Administration or Business Preferred Certification Registered Health Information Administrator (RHIA), or Registered Health Information Technician (RHIT) with a bachelor's degree and significant HIM leadership experience Required Certification CCS, CDIP or CCDS, and/or CPC Preferred Experience 5 years in Health Information Management, including inpatient and outpatient coding or CDI Required Experience 4 years of supervisory or management experience Required Experience Physician practice or clinic coding and documentation Preferred Experience Oracle Health (Cerner) EHR and Encoder systems Preferred Physical Demands The position is primarily office-based and sedentary, with regular computer use. Activity Frequency Sitting Regularly Standing, walking Frequently Talking, hearing, close vision Regularly Fine motor activities, repetitive motion (keyboard) Regularly Reaching with arms and hands Frequently
11/06/2026
Full time
Job Description Job Description Summary The Health Information Management Manager plans, budgets, organizes and directs Health Information Management and Clinical Documentation Integrity services for the hospital and its provider clinics. The position is accountable for complete, accurate and timely coding and documentation, which drives clean claims, appropriate reimbursement and a controlled unbilled (DNFB) balance. The manager also ensures the confidentiality, integrity and availability of the legal health record and compliance with federal, state, accreditation and payer requirements. Essential Duties and Responsibilities1. Coding and Revenue Integrity Directs all coding operations: inpatient (MS-DRG and other payer-required DRG systems), outpatient, emergency and observation (APC/OPPS), and provider clinic coding (CPT, HCPCS, E/M and HCC risk adjustment). Owns measurable unbilled targets and reports them weekly: DNFB dollars and days, coding turnaround , and aging of accounts held for coding. Maintains an escalation process for coding holds and documentation delays, including missing diagnoses, emergency physician notes, discharge summaries and operative reports. Sets and enforces coding productivity and accuracy standards; conducts internal coding audits and coordinates external audits. Implements annual and quarterly code set updates (ICD-10-CM/PCS each October 1; CPT/HCPCS each January 1 and quarterly) with education and system updates. Partners with Revenue Cycle, and Charge Description Master (CDM) to resolve coding-related claim edits (NCCI, MUE, scrubber and payer edits). Manage outsourced and remote coding vendors, including contract terms, performance targets and audit results. 2. Clinical Documentation Integrity (CDI) Leads the CDI program for inpatient services. Supports accurate risk adjustment (HCC) documentation for Medicare Advantage and other value-based populations. Ensures all physician queries are compliant with AHIMA/ACDIS query practice guidelines. Monitors and reports CDI performance: case mix index, CC/MCC capture, severity of illness and risk of mortality, query volume, response rate and agreement rate. Provides education for physicians, advanced practice providers and clinical staff. 3. Denials, Audits and Appeals Manages coding and clinical documentation denials, including DRG downgrades, medical necessity and coding edit denials; prepares or oversees appeals. Coordinates responses to external audits and record requests in conjunction with the RAC Auditor: RAC, MAC/TPE, UPIC, OIG, and Medicare Advantage and Medicaid managed care plan audits. Tracks denial root causes and reports trends and corrective actions monthly to revenue cycle leadership. 4. Physician Record Completion Manages record deficiency tracking by provider for the hospital and enforces Medical Staff Bylaws and Rules and Regulations for timely completion of discharge summaries, operative reports, emergency notes, history and physicals, and authentications. Maintains delinquent records at or below The Joint Commission threshold and reports delinquency to the Medical Executive Committee. 5. Provider Clinics Oversees documentation, coding and health record standards for all system-owned provider clinics, including E/M guideline education for providers. Standardizes scanning, indexing, release of information and record retention processes across all locations. Ensures documentation and billing support meet the requirements of each clinic's designation. 6. Release of Information, Privacy and Records Management Ensures patient right-of-access requests are fulfilled within HIPAA timelines and in compliance with 21st Century Cures Act information blocking rules, including patient portal access. Manages subpoenas, court orders, legal holds, amendment requests and accounting of disclosures; oversees release-of-information vendors. Partners with the the Compliance Officer on access audits, breach investigations and privacy education. Maintains Master Patient Index (MPI) integrity, including duplicate record identification, merges and overlay correction. Maintains the legal health record definition, designated record set and record retention and destruction schedules in accordance with Louisiana law and federal requirements. Oversees birth certificate and vital records processing. 7. Data and Technology Serves as HIM lead for EHR optimization, encoder and computer-assisted coding tools, document imaging, and EHR downtime procedures. Evaluates emerging technologies, including AI-assisted documentation and coding, for accuracy, compliance and return on investment. Produces a monthly HIM dashboard covering DNFB, coding turnaround, coding accuracy, delinquent records, release-of-information turnaround, CDI metrics and coding-related denials. 8. Leadership, Staffing and Financial Management Keeps hospital administration informed of departmental activities, performance, risks and needs. Develops, implements and revises HIM and CDI policies and procedures, and ensures compliance with The Joint Commission, CMS Conditions of Participation, Louisiana Department of Health and other regulatory requirements. Sets annual department goals aligned with the hospital's strategic plan and monitors progress. Staffs the department to productivity standards; recruits, hires, trains, develops and evaluates staff. Prepares and manages the department operating budget, including vendor and outsourced coding costs. Ensure staff maintain required credentials and continuing education, and maintains own AHIMA credentials. Standards of Behavior Employee must be both committed to and accountable for demonstrating supportiveness, etiquette, respect, vibrancy, integrity, communication, and excellence in service delivery by adhering to the behaviors specified in the Service Standards of Behavior. Minimum Qualifications Category Requirement Required / Preferred Education Bachelor's degree in Health Information Management or a related field Required Education Master's degree in HIM, Health Administration or Business Preferred Certification Registered Health Information Administrator (RHIA), or Registered Health Information Technician (RHIT) with a bachelor's degree and significant HIM leadership experience Required Certification CCS, CDIP or CCDS, and/or CPC Preferred Experience 5 years in Health Information Management, including inpatient and outpatient coding or CDI Required Experience 4 years of supervisory or management experience Required Experience Physician practice or clinic coding and documentation Preferred Experience Oracle Health (Cerner) EHR and Encoder systems Preferred Physical Demands The position is primarily office-based and sedentary, with regular computer use. Activity Frequency Sitting Regularly Standing, walking Frequently Talking, hearing, close vision Regularly Fine motor activities, repetitive motion (keyboard) Regularly Reaching with arms and hands Frequently
Rapid Fire Safety & Security LLC
Saint Louis, Missouri
Job Description Job Description About RapidFire Safety & Security RapidFire Safety & Security is a leading provider of life safety and security solutions, earning customer trust by delivering exceptional service through the excellence of our teammates. The Information Technology department supports the equipment, software, data, and communications capabilities that allow RapidFire to scale securely, operate efficiently, and continue protecting people and property. Job Summary The IT Systems Coordinator serves as an internal resource within the Information Technology department. This role works closely with the Director of IT, RapidFire's MSP, branch personnel, and vendors to ensure reliable, secure, and efficient technology services. This position coordinates and manages day-to-day IT operations, user onboarding and offboarding, asset lifecycle management, software subscription tracking, vendor/MSP follow-through, and process improvement documentation, while providing hands-on support where needed. The ideal candidate is highly organized, technically capable, customer-service focused, and comfortable coordinating work across internal users, branch teams, vendors, and managed service providers in a fast-growing, multi-location environment. Responsibilities IT Platform Support • Maintain and support network equipment and user devices using remote management tools. • Administer VoIP phone system to ensure a positive customer experience. • Assist with administering Microsoft 365, Entra ID, Azure and other SaaS applications. Asset Lifecycle Management • Maintain accurate inventory and lifecycle records for all company IT assets. • Coordinate procurement, deployment and repairs for company IT assets. Software & Subscriptions Management • Maintain accurate inventory of software and internet service providers, including subscriptions and licenses. • Administer software change requests, renewals and account consolidations. IT Operations & Support Delivery • Coordinate daily IT operations across offices, users, vendors, service providers, and the Director of IT. • Create and monitor managed service provider tickets to ensure completion, escalating concerns, risks, or repeat incidents to the Director of IT. • Coordinate with Branch IT Liaisons for hands-on efforts, with onsite travel as required. User Onboarding & Offboarding • Coordinate IT onboarding and offboarding processes to ensure completeness and alignment with Human Resources. Documentation & Process Improvement • Document and improve repeatable processes to increase consistency and effectiveness. • Assist with the development of SOPs, knowledge base articles, system diagrams, and process checklists. Other Responsibilities • Perform other duties as assigned by the Director of IT. Knowledge, Skill & Other RequirementsPreferred Qualifications • 2+ years of experience in IT operations, systems administration, technical support, or a related role. • Experience supporting RingCentral, Meraki, Microsoft 365, Entra ID, Azure, endpoint management, or similar business technology platforms. • Experience managing hardware and software inventory, onboarding and offboarding workflows, and process improvements. • Experience coordinating and managing vendors, contractors and service providers. • Associate or Bachelor's degree in Information Technology or related field; equivalent experience considered. • Certifications such as CompTIA A+/Network+/Security+, Cisco CMSS/CCST/CCNA, Microsoft 365 Fundamentals/Endpoint Administrator, CSAM/CAMP or similar credentials are a plus. Key Skills & Competencies • Customer-service oriented, detail-focused, and able to communicate clearly with technical and non-technical users. • Strong prioritization, problem-solving, and independent follow-through skills. • Collaborative across departments, branches, vendors, and service providers, with professional integrity and confidentiality when handling sensitive information. • Adaptable and willing to learn new systems, tools, and business processes while identifying and sharing AI-enabled productivity improvements. Success Measurements • User support requests, MSP tickets, and escalations are coordinated and resolved in a timely manner. • Hardware, software, subscription lifecycles, and accounts remain current, accurate and consolidated. • Onboarding, offboarding, access, and licensing administration are completed accurately, on time, and in alignment with HR and business needs. • Documentation, SOPs, knowledge base articles, and checklists are maintained and improved to support consistent, repeatable IT operations. Career Path This position is designed to grow with the organization. Depending on company growth, acquisitions, individual performance, and future internal IT team expansion, this role may develop into one of the following paths: • IT Operations Manager • IT Systems Administrator Compensation The expected salary range for this role is $55,000 - 65,000 annually. Final compensation will be based on experience, technical capabilities, certifications, and demonstrated ability to operate effectively in a fast-growing, multi-location environment. Physical Demands This role routinely uses standard office equipment, including computers, phones, printers, and related technology equipment. The employee may occasionally lift or move technology equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Statement RapidFire Safety & Security is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
11/06/2026
Full time
Job Description Job Description About RapidFire Safety & Security RapidFire Safety & Security is a leading provider of life safety and security solutions, earning customer trust by delivering exceptional service through the excellence of our teammates. The Information Technology department supports the equipment, software, data, and communications capabilities that allow RapidFire to scale securely, operate efficiently, and continue protecting people and property. Job Summary The IT Systems Coordinator serves as an internal resource within the Information Technology department. This role works closely with the Director of IT, RapidFire's MSP, branch personnel, and vendors to ensure reliable, secure, and efficient technology services. This position coordinates and manages day-to-day IT operations, user onboarding and offboarding, asset lifecycle management, software subscription tracking, vendor/MSP follow-through, and process improvement documentation, while providing hands-on support where needed. The ideal candidate is highly organized, technically capable, customer-service focused, and comfortable coordinating work across internal users, branch teams, vendors, and managed service providers in a fast-growing, multi-location environment. Responsibilities IT Platform Support • Maintain and support network equipment and user devices using remote management tools. • Administer VoIP phone system to ensure a positive customer experience. • Assist with administering Microsoft 365, Entra ID, Azure and other SaaS applications. Asset Lifecycle Management • Maintain accurate inventory and lifecycle records for all company IT assets. • Coordinate procurement, deployment and repairs for company IT assets. Software & Subscriptions Management • Maintain accurate inventory of software and internet service providers, including subscriptions and licenses. • Administer software change requests, renewals and account consolidations. IT Operations & Support Delivery • Coordinate daily IT operations across offices, users, vendors, service providers, and the Director of IT. • Create and monitor managed service provider tickets to ensure completion, escalating concerns, risks, or repeat incidents to the Director of IT. • Coordinate with Branch IT Liaisons for hands-on efforts, with onsite travel as required. User Onboarding & Offboarding • Coordinate IT onboarding and offboarding processes to ensure completeness and alignment with Human Resources. Documentation & Process Improvement • Document and improve repeatable processes to increase consistency and effectiveness. • Assist with the development of SOPs, knowledge base articles, system diagrams, and process checklists. Other Responsibilities • Perform other duties as assigned by the Director of IT. Knowledge, Skill & Other RequirementsPreferred Qualifications • 2+ years of experience in IT operations, systems administration, technical support, or a related role. • Experience supporting RingCentral, Meraki, Microsoft 365, Entra ID, Azure, endpoint management, or similar business technology platforms. • Experience managing hardware and software inventory, onboarding and offboarding workflows, and process improvements. • Experience coordinating and managing vendors, contractors and service providers. • Associate or Bachelor's degree in Information Technology or related field; equivalent experience considered. • Certifications such as CompTIA A+/Network+/Security+, Cisco CMSS/CCST/CCNA, Microsoft 365 Fundamentals/Endpoint Administrator, CSAM/CAMP or similar credentials are a plus. Key Skills & Competencies • Customer-service oriented, detail-focused, and able to communicate clearly with technical and non-technical users. • Strong prioritization, problem-solving, and independent follow-through skills. • Collaborative across departments, branches, vendors, and service providers, with professional integrity and confidentiality when handling sensitive information. • Adaptable and willing to learn new systems, tools, and business processes while identifying and sharing AI-enabled productivity improvements. Success Measurements • User support requests, MSP tickets, and escalations are coordinated and resolved in a timely manner. • Hardware, software, subscription lifecycles, and accounts remain current, accurate and consolidated. • Onboarding, offboarding, access, and licensing administration are completed accurately, on time, and in alignment with HR and business needs. • Documentation, SOPs, knowledge base articles, and checklists are maintained and improved to support consistent, repeatable IT operations. Career Path This position is designed to grow with the organization. Depending on company growth, acquisitions, individual performance, and future internal IT team expansion, this role may develop into one of the following paths: • IT Operations Manager • IT Systems Administrator Compensation The expected salary range for this role is $55,000 - 65,000 annually. Final compensation will be based on experience, technical capabilities, certifications, and demonstrated ability to operate effectively in a fast-growing, multi-location environment. Physical Demands This role routinely uses standard office equipment, including computers, phones, printers, and related technology equipment. The employee may occasionally lift or move technology equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Statement RapidFire Safety & Security is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Job Description Job Description Job ID: 114700-1 Job Title: Systems Engineer (Kubernetes & Application Deployment) Work Location: Irving, TX- ONSITE Work Model: Onsite Duration: 6 Months with possible extension Pay rate: $50-$55/hr on W2/C2C (All inclusive) About the Role We are seeking a highly skilled Systems Engineer to lead the architecture, design, and execution of our application deployment strategies. In this role, you will be the cornerstone of our containerized infrastructure, primarily focusing on Kubernetes. You will partner closely with software engineering, DevOps, and security teams to design robust deployment pipelines, ensure maximum high availability, and build scalable infrastructure that supports our core products. The ideal candidate does not just maintain systems; they actively design deployment topologies, champion GitOps methodologies, and solve complex distributed system challenges. Key Responsibilities Application Deployment Architecture Design Deployment Strategies: Architect and implement scalable, secure, and highly available deployment topologies for microservices and monolithic applications. Pipeline Engineering: Build and maintain advanced CI/CD pipelines incorporating blue-green, canary, and rolling deployment strategies. GitOps Implementation: Drive GitOps practices using tools like ArgoCD or Flux to ensure infrastructure and deployment states are version-controlled and automated. Containerization Optimization: Guide development teams on Dockerfile best practices, multi-stage builds, and container image security/slimming. Kubernetes Ecosystem Management Cluster Lifecycle: Provision, upgrade, and manage production-grade Kubernetes clusters (e.g., EKS, GKE, AKS, or bare metal). K8s Configuration: Develop and maintain Helm charts, Kustomize manifests, and custom resource definitions (CRDs) for complex application requirements. Traffic & Networking: Architect ingress controllers, service meshes (e.g., Istio, Linkerd), and network policies to ensure secure and efficient internal and external traffic routing. Storage & Stateful Loads: Design and manage persistent volumes and stateful sets for applications requiring durable storage. Infrastructure & Reliability Infrastructure as Code (IaC): Automate the provisioning of underlying cloud resources using Terraform, Pulumi, or Ansible. Observability: Implement comprehensive monitoring, logging, and tracing solutions (e.g., Prometheus, Grafana, ELK stack, Datadog, OpenTelemetry) to track deployment health and application performance. Incident Response: Serve as an escalation point for complex deployment failures or cluster degradation, participating in on-call rotations and blameless post-mortems. Required Qualifications Experience: 4+ years of experience in Systems Engineering, DevOps, or Platform Engineering, with at least 2 years in a heavily containerized environment. Kubernetes Mastery: Deep, hands-on experience managing production Kubernetes environments, including cluster scaling, RBAC, network plugins (CNI), and storage (CSI). Deployment Tooling: Proven track record of designing complex deployments using Helm and GitOps controllers (ArgoCD/Flux). Cloud Proficiency: Strong experience with at least one major cloud provider (AWS, GCP, or Azure) and their managed Kubernetes offerings. Scripting & Automation: Proficiency in at least one programming or scripting language (Python, Go, or Bash) for automation and tooling. OS & Networking: Strong grasp of Linux system administration, TCP/IP networking, DNS, and load balancing principles. Preferred Qualifications Certifications: Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), or Certified Kubernetes Security Specialist (CKS). Service Mesh: Practical experience implementing and managing service meshes for MTLS and advanced traffic shaping. Security: Experience with container vulnerability scanning, OPA Gatekeeper, or Kyverno for policy enforcement. Bachelors in Computer science or IT or any Engineering Company Benefits & Culture • Inclusive and diverse work environment • Opportunities for professional growth and development • Comprehensive health and wellness benefits
11/06/2026
Full time
Job Description Job Description Job ID: 114700-1 Job Title: Systems Engineer (Kubernetes & Application Deployment) Work Location: Irving, TX- ONSITE Work Model: Onsite Duration: 6 Months with possible extension Pay rate: $50-$55/hr on W2/C2C (All inclusive) About the Role We are seeking a highly skilled Systems Engineer to lead the architecture, design, and execution of our application deployment strategies. In this role, you will be the cornerstone of our containerized infrastructure, primarily focusing on Kubernetes. You will partner closely with software engineering, DevOps, and security teams to design robust deployment pipelines, ensure maximum high availability, and build scalable infrastructure that supports our core products. The ideal candidate does not just maintain systems; they actively design deployment topologies, champion GitOps methodologies, and solve complex distributed system challenges. Key Responsibilities Application Deployment Architecture Design Deployment Strategies: Architect and implement scalable, secure, and highly available deployment topologies for microservices and monolithic applications. Pipeline Engineering: Build and maintain advanced CI/CD pipelines incorporating blue-green, canary, and rolling deployment strategies. GitOps Implementation: Drive GitOps practices using tools like ArgoCD or Flux to ensure infrastructure and deployment states are version-controlled and automated. Containerization Optimization: Guide development teams on Dockerfile best practices, multi-stage builds, and container image security/slimming. Kubernetes Ecosystem Management Cluster Lifecycle: Provision, upgrade, and manage production-grade Kubernetes clusters (e.g., EKS, GKE, AKS, or bare metal). K8s Configuration: Develop and maintain Helm charts, Kustomize manifests, and custom resource definitions (CRDs) for complex application requirements. Traffic & Networking: Architect ingress controllers, service meshes (e.g., Istio, Linkerd), and network policies to ensure secure and efficient internal and external traffic routing. Storage & Stateful Loads: Design and manage persistent volumes and stateful sets for applications requiring durable storage. Infrastructure & Reliability Infrastructure as Code (IaC): Automate the provisioning of underlying cloud resources using Terraform, Pulumi, or Ansible. Observability: Implement comprehensive monitoring, logging, and tracing solutions (e.g., Prometheus, Grafana, ELK stack, Datadog, OpenTelemetry) to track deployment health and application performance. Incident Response: Serve as an escalation point for complex deployment failures or cluster degradation, participating in on-call rotations and blameless post-mortems. Required Qualifications Experience: 4+ years of experience in Systems Engineering, DevOps, or Platform Engineering, with at least 2 years in a heavily containerized environment. Kubernetes Mastery: Deep, hands-on experience managing production Kubernetes environments, including cluster scaling, RBAC, network plugins (CNI), and storage (CSI). Deployment Tooling: Proven track record of designing complex deployments using Helm and GitOps controllers (ArgoCD/Flux). Cloud Proficiency: Strong experience with at least one major cloud provider (AWS, GCP, or Azure) and their managed Kubernetes offerings. Scripting & Automation: Proficiency in at least one programming or scripting language (Python, Go, or Bash) for automation and tooling. OS & Networking: Strong grasp of Linux system administration, TCP/IP networking, DNS, and load balancing principles. Preferred Qualifications Certifications: Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), or Certified Kubernetes Security Specialist (CKS). Service Mesh: Practical experience implementing and managing service meshes for MTLS and advanced traffic shaping. Security: Experience with container vulnerability scanning, OPA Gatekeeper, or Kyverno for policy enforcement. Bachelors in Computer science or IT or any Engineering Company Benefits & Culture • Inclusive and diverse work environment • Opportunities for professional growth and development • Comprehensive health and wellness benefits
Constellation Navigation and Trading, LLC
Norfolk, Virginia
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PI-9462
11/02/2026
Full time
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PI-9462
Cobalt Benefits Group LLC
Manchester, New Hampshire
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463
10/01/2026
Full time
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
09/30/2026
Full time
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
09/30/2026
Full time
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
09/30/2026
Full time
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
09/30/2026
Full time
Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
