1323 jobs found

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit

Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As an Ecommerce Analytics Analyst at Rural King, you'll assist in improving the customer journey on our websites via analytics tools, interpreting behavior throughout, finding friction, and helping the overall flow of users from site entrance to checkout. We are seeking a highly skilled and motivated analyst who excels in data analysis and visualization, manipulating large data sets, and providing recommendations and opportunities for improvement for The analyst will be a key member on the Ecom team tasked with providing reporting, analyses, insights, and troubleshooting for various stakeholders across ecommerce, IT, marketing, and other cross-functional partners. Make a meaningful impact and drive positive change in the lives of our customers and the communities we serve. Work alongside a team of talented professionals who are passionate about their work and strive for excellence every day. Develop a deep understanding of products and services to confidently address customer inquiries, provide accurate information, and offer suitable recommendations. Be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions. Take ownership of challenging assignments and have the autonomy to implement innovative solutions. Act as a trusted internal partner across departments to collaborate on initiatives projecting positive business outcomes. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Key Responsibilities: Develop automated and ad hoc reports from various website analytics platforms to address common data requests and help to ensure that stakeholders understand key takeaways Partner with direct team and cross-functional partners to translate insights into opportunities to optimize sales performance and customer journey Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers Proactively identify opportunities for website optimization and improvement based on data analysis Assist in conducting thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail. Meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy. Proven ability to analyze and optimize complex processes to achieve operational excellence. Adaptable in response to changing priorities, unexpected challenges, and evolving business needs. Ability to make decisions with confidence, even in uncertain or ambiguous situations. Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions. Supervisory Responsibilities No Qualifications Essential Qualities for Success Bachelor's degree in Business Analytics, Data Analytics, Data Science, Information Systems, Business Administration/Management, or related degree Coursework including business intelligence, data science, data analytics, or similar material At least 1-2 years of data analysis or website analytics experience, or an equivalent combination of experience and education. Experience with Microsoft Excel including data manipulation and validation, analysis and reporting including pivot tables and functions, and data visualization Proficiency using website analytics tools, including GA4, Quantum Metrics, Adobe Analytics, or related tools is a plus, but not required Experience using BI Tools including Looker or Power BI a plus, but not required Proficiency with Microsoft Office Suite or similar software Excellent verbal and written interpersonal and communication Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $52,000 - $60,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit

Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit

Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications-recognizing that technologies and project scopes may vary. Essential Duties and Responsibilities Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives. Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation. Support multiple concurrent projects across retail, eCommerce, and enterprise systems. Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives. Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness. Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements. Support testing and validation phases through test case development, execution, and defect tracking. Develop and maintain documentation, including business process maps, data flow diagrams, and user guides. Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines. Identify opportunities for process optimization, automation, and enhanced user experience across systems. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities No Qualifications Essential Qualities for Success 3-5 years of experience as a Business Analyst in IT, retail, or eCommerce environments. Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks. Experience working with requirements management tools such as Jira and Confluence. Ability to translate complex business needs into clear technical and functional documentation. Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary). Experience collaborating with Product Owners and technical teams in an Agile environment. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and facilitation abilities to bridge business and technical perspectives. Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment. Ability to effectively resolve conflicts and address challenges that may arise in relationships. Ability to identify and addressing deviations from an established process. Self-motivated, detail-oriented, and adaptable to changing priorities. PHYSICAL REQUIREMENTS Must be able to sit or stand for prolonged periods of time. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department across facilities. Must be able to verbally communicate effectively with others (in-person and via electronic devices). Must have close visual acuity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Wells Fargo, Lowe's Companies, Inc. or other leading organizations in the Charlotte area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - IT Support - Application Development - Data Analytics - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Exelon Corporation, or JP Morgan Chase, among other leading organizations in the Wilmington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Data Analytics - Investment Operations Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

City/State Virginia Beach, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior MLOps & Generative AI Engineer! This position is fully remote! Candidates must reside in one of the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, or Wyoming. Overview We are seeking a highly skilled and experienced Senior MLOps & Generative AI Engineer to join our growing AI organization and help advance current and future initiatives applying machine learning, deep learning, NLP, and Generative AI technologies to improve healthcare outcomes and operational excellence. This role combines two critical focus areas: MLOps Engineering - building and scaling enterprise-grade ML infrastructure, deployment pipelines, observability, governance, and automation capabilities. Generative AI Engineering - designing, architecting, deploying, and optimizing secure, production-ready GenAI applications and platforms leveraging LLMs, RAG architectures, vector databases, prompt orchestration, and AI evaluation frameworks. As a Senior Engineer, you will partner closely with AI Scientists, Data Engineers, Software Engineers, Architects, and Product teams to operationalize AI/ML and Generative AI solutions at enterprise scale. You will play a key role in shaping the organization's AI platform strategy, driving best practices, and delivering scalable, secure, and reliable AI systems in production healthcare environments. Key Responsibilities MLOps Engineering Responsibilities Design, build, and maintain scalable ML infrastructure and pipelines supporting model training, deployment, monitoring, governance, and lifecycle management. Develop and optimize CI/CD pipelines for machine learning and AI workloads across development, staging, and production environments. Build reusable ML platform capabilities including feature stores, model registries, experimentation frameworks, artifact management, and deployment automation. Implement scalable orchestration and workflow solutions for batch and real-time ML inference workloads. Create robust monitoring systems to measure model performance, detect model drift, monitor data quality, and ensure production reliability. Develop automation tools and self-service capabilities to improve the efficiency, scalability, and reliability of MLOps processes. Collaborate with Data Scientists and Software Engineers to streamline the ML lifecycle from experimentation through enterprise production deployment. Apply software engineering best practices to AI/ML systems including testing, observability, resiliency, security, versioning, and infrastructure-as-code. Identify gaps and improvement opportunities within the organization's ML platform ecosystem and architect scalable solutions to address them. Support enterprise AI governance, compliance, auditability, and model risk management requirements. Ensure platform scalability, reliability, security, and operational excellence across AI/ML systems. Generative AI Engineering Responsibilities Lead the architecture, design, and deployment of enterprise Generative AI solutions leveraging LLMs, foundation models, and agentic AI systems. Design and implement Retrieval-Augmented Generation (RAG) pipelines using vector databases, embeddings, semantic search, reranking, and retrieval optimization strategies. Build scalable LLM orchestration frameworks using technologies such as LangChain, LlamaIndex, Semantic Kernel, or equivalent frameworks. Develop advanced prompt engineering strategies, prompt chaining, context management, and agent workflows to improve LLM accuracy and reliability. Evaluate and implement fine-tuning, parameter-efficient tuning, and prompt-based optimization approaches for domain-specific use cases. Build AI evaluation and benchmarking frameworks to measure hallucination rates, response quality, grounding accuracy, toxicity, bias, latency, and business performance metrics. Implement AI safety guardrails, governance controls, content filtering, and responsible AI practices for enterprise healthcare environments. Design scalable GenAI APIs and microservices supporting high-throughput enterprise AI applications. Optimize GenAI systems for cost, latency, throughput, and inference performance across cloud and hybrid environments. Integrate enterprise data sources, healthcare systems, and knowledge repositories into secure GenAI workflows. Research and evaluate emerging GenAI technologies, open-source frameworks, and foundation models to drive innovation and continuous improvement. Develop architecture diagrams, technical roadmaps, implementation strategies, and executive-level documentation for enterprise AI initiatives. Collaborate with cybersecurity, compliance, and infrastructure teams to ensure secure and compliant deployment of GenAI solutions involving PHI and sensitive healthcare data. Contribute to the development of AI platform standards, reusable GenAI accelerators, templates, and engineering best practices. Required Qualifications 5+ years of experience building and deploying production software, ML systems, or AI platforms. 1+ years of hands-on experience building production Generative AI or LLM-based applications. Strong programming skills in Python and experience with software engineering best practices. Experience with major deep learning and LLM frameworks such as PyTorch, Hugging Face Transformers, TensorFlow, or equivalent. Hands-on experience implementing RAG architectures, vector search, embeddings, prompt engineering, and LLM orchestration frameworks. Experience with vector databases such as Pinecone, Weaviate, Chroma, FAISS, Milvus, or equivalent technologies. Experience deploying AI/ML systems in cloud environments including AWS, Azure, or GCP. Strong understanding of APIs, distributed systems, microservices, and scalable backend architectures. Experience with Kubernetes, containerization, orchestration, and cloud-native infrastructure. Experience implementing CI/CD pipelines, infrastructure automation, and MLOps best practices. Experience building monitoring, observability, and alerting solutions for ML and AI systems. Strong understanding of AI/ML lifecycle management, governance, model versioning, and production operations. Experience designing secure, scalable, production-ready AI platforms and services. Strong communication and collaboration skills with the ability to work across technical and business teams. Preferred Qualifications Previous experience implementing Generative AI and MLOps solutions within healthcare environments. Experience working with EPIC or healthcare interoperability platforms. Understanding of HIPAA, PHI handling, healthcare compliance, and responsible AI practices. Experience with AI governance frameworks, LLM evaluation methodologies, and AI safety tooling. Experience with GPU infrastructure optimization and scalable inference architectures. Familiarity with multi-agent AI systems and autonomous workflows. Experience with event-driven architectures, streaming pipelines, and real-time inference systems. Exposure to model fine-tuning techniques including LoRA, PEFT, RLHF, or domain adaptation strategies. Experience with enterprise AI platform architecture and internal developer platforms. Prior experience mentoring engineers and leading technical initiatives. Education 5+ years of relevant experience with a degree (Required) or 7+ years of relevant experience without a degree (Required) Experience in lieu of Bachelor's Degree. Certification/Licensure No specific certification or licensure requirements Experience 5 to 7 years of relevant experience We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour