Job Description
Job Description
Key Responsibilities
- Perform audits of work completed in data centers and co-location facilities.
- Provide technical guidance and oversight to field technicians.
- Support fiber installation, decommissioning, migrations, remediation, and break/fix activities.
- Conduct optical testing and troubleshooting using OTDRs, optical power meters, VFLs, and related tools.
- Interpret and execute Methods of Procedure (MoPs), engineering documents, cut sheets, and network diagrams.
- Ensure proper cable management and accurate fiber connections.
- Communicate directly with customers and provide project updates through ticketing systems and meetings.
- Maintain quality, safety, and operational standards across all activities.
Required Qualifications
- 3-5+ years of experience in data center operations or a similar technical environment.
- Experience leading teams or supervising technicians.
- Strong hands-on experience with single-mode and multi-mode fiber optic cabling.
- Experience with optical testing and transport troubleshooting.
- Ability to read network diagrams, engineering documentation, and cut sheets.
- Strong communication and documentation skills.
- Experience using Microsoft Office Suite and customer ticketing systems.
- Ability to work in fast-paced, high-availability environments.
Physical Requirements
- Ability to lift and move equipment up to 50 lbs.
- Comfortable working at heights and in varying environmental conditions.
- Ability to travel up to 50% as needed.