Job Description
Position: Desktop Support Engineer
Location: Louisville, KY / Onsite
Employment Type: Full-Time
Job Summary:
- We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
Job Description
- :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe
- dBasics knowledge / understanding of assigning switch ports to specific VLAN
- sPatch phone ports to switch as neede
- dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration
- )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team
- sTroubleshoot and replace network switch chassis blades when require
- dGood to have understanding of any Data Center Infrastructure Management Applicatio
- nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai
- nBasic Knowledge of Monitoring tools such as Solarwinds, etc
- Networking and Operating System basic
- sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin
- gBasic knowledge about Hardware like Servers, Storage device
- sKnowledge to understand Monitoring Tool outcom
- eBasic knowledge of ITSM tool preferably ServiceNo
- wBasic knowledge Backup technologies preferably EMC Avama
- rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu
- xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve
- rExperience in SLA base environmen
- tKnowledge on Server Performance monitoring preferre
- dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply
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