Job Description
Job Overview
We are looking for an experienced and customer-focused L1 Desktop Support Engineer to provide on-site End User Computing (EUC) and desktop support for a short-term project in Iowa City, USA.
The selected candidate will be responsible for providing first-level technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations for end users.
Key Responsibilities
- Provide Level 1 desktop and end-user technical support.
- Troubleshoot desktop, laptop, printer, and peripheral-related issues.
- Install, configure, and support Windows operating systems.
- Assist users with Microsoft Office and Outlook-related issues.
- Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN.
- Support password resets, account lockouts, and basic access-related issues.
- Perform hardware and software installation and configuration.
- Assist with IT asset tracking and inventory management.
- Log, track, and update incidents and service requests in the ticketing system.
- Escalate unresolved technical issues to the appropriate L2 support team.
- Maintain professional communication and provide excellent customer service.
Required Skills & Qualifications
- 1-3 years of experience in Desktop Support / IT Helpdesk / EUC Support.
- Good knowledge of Windows 10/11 operating systems.
- Basic troubleshooting knowledge of desktops, laptops, printers, and peripherals.
- Working knowledge of Microsoft Office 365 and Outlook.
- Basic understanding of networking concepts (LAN, Wi-Fi, VPN).
- Good communication and interpersonal skills.
- Ability to work independently at the customer site.
- Strong troubleshooting and problem-solving abilities.
- Good spoken and written English communication skills.
Important Project Details
- This is a 2-week contractual assignment.
- The resource must be available to start on 12 November 2026.
- The role requires dedicated, on-site support.
- Working hours are 8:00 AM to 5:00 PM Iowa local time.