Dynatrace Support Engineer

Dynatrace Support Engineer - Hybrid - Vienna, VA

About the role :

We are seeking an experienced Dynatrace Support and Lifecycle Management Engineer responsible for the administration, support, upgrade, maintenance, and optimization of enterprise monitoring platforms. The role involves managing Dynatrace, supporting application and infrastructure monitoring solutions, implementing platform lifecycle activities, troubleshooting performance issues, and integrating monitoring tools across hybrid cloud and on-premises environments.

The engineer will collaborate with application owners, infrastructure teams, DevOps engineers, and business stakeholders to ensure proactive monitoring, observability, and platform stability.

Key responsibilities :

Dynatrace Platform Administration

• Administer and maintain Dynatrace Managed/SaaS environments.
• Perform OneAgent deployment, configuration, and troubleshooting.
• Manage Dynatrace ActiveGates and Cluster nodes.
• Configure monitoring for applications, infrastructure, databases, middleware, containers, and cloud platforms.
• Create dashboards, management zones, reports, and custom monitoring solutions.
• Configure alerting, anomaly detection, and problem notifications.
• Monitor Dynatrace platform health and capacity.

Lifecycle Management

• Plan, validate, and execute Dynatrace upgrades and patches.
• Perform platform health checks and capacity reviews.
• Manage environment migrations and onboarding activities.
• Maintain version compliance across agents and cluster components.
• Develop upgrade runbooks and rollback procedures.
• Coordinate maintenance windows and change management activities.

Monitoring & Observability

• Implement Full Stack Monitoring and Digital Experience Monitoring.
• Configure Real User Monitoring (RUM) and Synthetic Monitoring.
• Support OpenTelemetry integrations.
• Monitor application performance, availability, and user experience metrics.
• Analyze performance bottlenecks and recommend remediation actions.

Incident & Problem Management

• Support production incidents and critical alerts.
• Troubleshoot monitoring failures and performance issues.
• Conduct root cause analysis (RCA).
• Work with application and infrastructure teams for issue resolution.
• Participate in 24x7 on-call support rotation when required.

Automation & Integration

• Integrate Dynatrace with:
• ServiceNow
• Jira
• Splunk
• ELK/OpenSearch
• PagerDuty
• Microsoft Teams
• AWS CloudWatch
• Azure Monitor
• Develop automation using:
• REST APIs
• Python
• PowerShell
• Shell scripting
• Support CI/CD integration for monitoring deployments.

Other Monitoring Tools Experience

Infrastructure Monitoring

• Zabbix
• SolarWinds
• Nagios
• PRTG
• LogicMonitor

Required Qualifications :

7+ years of relevant experience

Excellent communications skills

Relevant certifications are a plus

Compensation :

$60/hr - $65/hr

This is the targeted compensation range for this role. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits :

We offer a comprehensive benefits package including medical, dental, vision, life, and disability insurance; 401(k)

Work Authorization :

Work sponsorship is not available for this position. Applicants must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity :

Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.