Job Description
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a globally trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarein creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
Position: Collaboration Engineer
Location: Florham Park, NJ 07932
Hiring: Fulltime with Hexaware Technologies.
Key Responsibilities:
Audio/Video & Meeting Rooms:
- Design, install, and maintain the AV setup in conference rooms, boardrooms, and huddle spaces - Microsoft Teams Rooms, Cisco Webex, and the Crestron and Extron gear behind them.
- Run day-to-day administration of the video conferencing tenant(s): provisioning, monitoring room health, and managing hardware through its lifecycle.
- Test and validate AV systems ahead of executive meetings, town halls, live webcasts, and other high-visibility events to catch issues before they surface and train the Service Desk team on first-line troubleshooting.
- Write and maintain the SOPs that keep AV deployments consistent from site to site.
Telephony & Unified Communications:
- Keep our Unified Communications /telephony platforms running - Teams Phone, Cisco Call Manager while it's still in place, SIP trunking, Direct Routing/Operator Connect.
- Work alongside the Telecom Engineer on the voice migration - cutovers, dial plan changes, and decommissioning old systems.
- Test and validate UC/telephony changes and cutovers before go-live and troubleshoot call quality and connectivity issues as they come up.
- Help move life-safety and emergency POTS lines to POTS in a Box without losing E911 compliance along the way.
- Keep dial plans, configs, and telephony documentation current, and train the broader support team on telephony troubleshooting and escalation.
Mobility & Device Management:
- Administer our MDM/MAM platform (Intune or similar) - provisioning, compliance, and security policy.
- Own the mobile and endpoint device lifecycle: ordering, provisioning, refresh cycles, and retirement.
- Track Telecom Expense Management - review carrier bills, catch overspend, find savings.
- Enforce device policy and monitor compliance across both corporate-owned and BYOD mobile devices.
- Train support staff on mobility troubleshooting and device management procedures.
Vendor & Project Work:
- Coordinate directly with AV, UC, carrier, and mobility vendors on installs, refreshes, and service issues.
- Help build and track project plans and KPIs for AV, telephony, and mobility work.
- Flag and report cost savings as old systems and lines get retired.
Collaboration:
- Work with the Collaboration & Digital Experience team so AV, telephony, and mobility tools fit cleanly into the Teams/Microsoft 365 experience.
- Coordinate with Networking on bandwidth and site readiness before AV/UC rollouts.
- Partner with the Service Desk Manager to equip the front-line support team with the documentation, training, and escalation paths they need for executive and leadership-facing issues.
Qualifications:
- Bachelor's degree in IT, Telecommunications, or related field, or equivalent hands-on experience.
- 5+ years hands-on experience in enterprise AV, conferencing, and/or telephony.
- Real experience with room systems (Teams Rooms, Cisco Webex) and AV control gear (Crestron, Extron).
- Working knowledge of enterprise telephony/UC (Cisco Call Manager, Teams Phone, SIP trunking).
- Experience with MDM/MAM (Intune or similar) and device lifecycle management.
- Strong testing and validation discipline, with the ability to train and mentor other team members on AV, UC/telephony, and mobility systems.
- Strong vendor coordination and documentation skills.
- Able to travel to sites as needed for installs, events, and cutovers.