Description: Position Summary: The Venture Program Manager supports high-potential startups in the Trailblazer Accelerator Program. The role manages three accelerators: the Software Accelerator, the Digital Health Accelerator, and the Med Device + Therapeutics Accelerator. As the connective tissue across all three, this person manages programming, coordinates EIRs, SMEs and mentors, and directly supports both active cohort companies and Trailblazer alumni. This individual also serves as the assigned Venture Analyst for a portfolio of companies drawn from all three cohorts. For those companies, they deliver strategic, research-driven insights that speed up growth and fundraising readiness. This includes market research, commercialization strategy, financial modeling, and investor readiness support, tailored to each company's sector. For healthcare companies, this means expertise in regulatory, reimbursement, clinical, and development pathways. This role sits at the intersection of relationship management, program operations, and venture analysis. It requires strong organizational and communication skills, analytical thinking, and the ability to manage multiple client engagements and programs at the same time. The Venture Program Manager will also help improve program design, track outcomes, and strengthen the broader startup ecosystem. Requirements: Essential Job Functions 55% Client Journey Management & Program Delivery Serve as the primary relationship manager and trusted advisor for startups participating in Trailblazer programs , including active cohort companies in the Software, Digital Health, and Med Device + Therapeutics Accelerators Lead onboarding and ensure clients are effectively integrated into program resources and offerings Coordinate and support the delivery of program elements such as weekly workshops, events, and showcases, including outreach to SMEs & speakers across all three accelerators Create and maintain the annual calendar of program schedules for all three accelerators, keeping it updated with changes arising due to speaker availability or conflicting events Shape curriculum for each accelerator, adjusting programming to its sector and stage. For the healthcare accelerators, this covers topics such as regulatory strategy, reimbursement, clinical validation, IP, and selling to health systems. Build and manage the mentor and SME network across all three accelerators. Match mentors to companies based on need, and recruit healthcare experts such as clinicians, health system innovation leaders, regulatory and reimbursement consultants, pharma/medtech business development leaders, and healthcare-focused investors. Find opportunities for shared programming and peer connections across the three cohorts Act as the voice of the client by identifying trends, gaps, and opportunities to improve program effectiveness Maintain ongoing engagement through regular check-ins, tracking client goals, milestones, and support needs Connect clients to internal and external resources (mentors, advisors, partners, investors, and, for healthcare clients, clinical advisors, health systems, payers, and regulatory and reimbursement experts, etc.) Provide ongoing support to Trailblazer alumni, including resource connections, investor introductions, and continued engagement after the program Identify opportunities for client growth, collaboration, and continued engagement 25% Venture Analysis & Client Advisory Support Serve as assigned Venture Analyst for a portfolio of companies across all three accelerators. All assigned companies: Conduct and deliver research to support client growth, including: Market sizing and customer segmentation Competitive landscape analysis Go-to-market and pricing strategies Use case and stakeholder identification Identifying commercialization milestones and regulatory requirements that inform growth and acquisition strategies Assist in development of financial models and projections , including unit economics and capital requirements Help create or refine investor-facing materials such as pitch decks Support fundraising strategy, including investor targeting, round sizing, valuation, cap table basics, term sheet review, and due diligence preparation Advise on non-dilutive funding strategies, such as SBIR/STTR and federal, state, and foundation grants Generate lead lists of potential customers, investors, and strategic partners Software Accelerator companies: Advise on SaaS business models, pricing, and key metrics such as ARR/MRR, CAC, LTV, churn, and burn multiple Support go-to-market strategy, including sales-led and product-led growth motions and early customer acquisition Digital Health and Med Device + Therapeutics Accelerator companies: Guide startups on regulatory strategy, working with regulatory SMEs as needed. For devices and digital health, this includes FDA pathways (510(k), De Novo, PMA), Software as a Medical Device (SaMD), and CLIA/LDT considerations. For therapeutics, it includes the drug and biologic development pathway (preclinical, IND, Phase I-III, NDA/BLA) and expedited or special designations (e.g., Orphan, Breakthrough, Fast Track). Support reimbursement and market access planning, including CPT/HCPCS coding, coverage and payment pathways (CMS and commercial payers), and value-based care models Help clients map healthcare buyer dynamics across health systems, providers, payers, patients, and pharma/medtech partners, and work through procurement processes such as value analysis committees and IT/security reviews Advise on clinical validation and evidence generation strategies (pilots, real-world evidence, clinical studies) that support adoption and fundraising Support therapeutics and device startups on IP strategy, academic tech transfer and licensing, and partnering or exit pathways with pharma and medtech companies Help clients identify and evaluate development partners such as CROs, CDMOs, and contract manufacturers Help clients understand data privacy, security, and interoperability requirements (e.g., HIPAA, HL7/FHIR, SOC 2) Advise on healthcare-specific non-dilutive funding, such as NIH SBIR/STTR, ARPA-H, BARDA, and disease foundation grants All sectors: Maintain awareness of industry trends (e.g., Healthcare, SaaS, and emerging tech sectors), with depth in digital health, medtech, therapeutics, AI in healthcare, healthcare venture investment, and changes in healthcare policy and reimbursement 15% Data Management, Reporting & Insights Track program metrics, client progress, and outcomes for internal and external reporting across all three accelerators and alumni 5% Ecosystem Engagement & Special Projects Support sourcing and evaluation of new startup opportunities and program applicants for all three accelerators Assist with pitch competitions, due diligence, and deal flow activities , including market, clinical, and regulatory diligence on healthcare ventures Build and maintain relationships with software and healthcare ecosystem partners, such as health systems, academic medical centers, tech transfer offices, sector-focused VCs and angels, and corporate strategic investors Represent the organization at events and within the startup ecosystem Participate in strategic initiatives and cross-functional projects Physical Demands/Working Conditions Prolonged periods sitting at a desk and working on a computer Frequent use of standard office equipment such as computers, phones, photocopiers, and printers Ability to lift up to 15 pounds at times (e.g., files, office supplies) Occasional standing, walking, bending, or reaching Work is typically performed in a professional office environment May require occasional travel or attendance at offsite meetings or events Normal visual acuity for reading and computer work Ability to communicate effectively in person and via electronic means Must reside in Cleveland Ohio Required Qualifications Education, Training and/or Experience Education & Experience Bachelor's degree in business, STEM, life sciences, biomedical engineering, public health, or related field 3+ years of experience in healthtech commercialization, startups, venture, consulting, research, or accelerator/incubator environments Experience supporting both software/tech startups and healthcare companies, with hands-on healthcare commercialization experience (e.g., regulatory strategy, reimbursement, clinical adoption, health system sales, or drug/device development) Experience working with or within venture capital, angel networks, or corporate venture, including familiarity with fundraising stages, deal terms, and investor diligence Experience managing programs, cohorts, or mentor/advisor networks Knowledge, Skills & Abilities Working knowledge of the U.S. healthcare system, including providers, payers, health systems, value-based care, and reimbursement Familiarity with FDA regulatory pathways for medical devices, digital health, and therapeutics, and with healthcare compliance requirements (e.g., HIPAA) Understanding of SaaS business models and metrics Understanding of venture financing from pre-seed through Series A . click apply for full job details
11/10/2026
Full time
Description: Position Summary: The Venture Program Manager supports high-potential startups in the Trailblazer Accelerator Program. The role manages three accelerators: the Software Accelerator, the Digital Health Accelerator, and the Med Device + Therapeutics Accelerator. As the connective tissue across all three, this person manages programming, coordinates EIRs, SMEs and mentors, and directly supports both active cohort companies and Trailblazer alumni. This individual also serves as the assigned Venture Analyst for a portfolio of companies drawn from all three cohorts. For those companies, they deliver strategic, research-driven insights that speed up growth and fundraising readiness. This includes market research, commercialization strategy, financial modeling, and investor readiness support, tailored to each company's sector. For healthcare companies, this means expertise in regulatory, reimbursement, clinical, and development pathways. This role sits at the intersection of relationship management, program operations, and venture analysis. It requires strong organizational and communication skills, analytical thinking, and the ability to manage multiple client engagements and programs at the same time. The Venture Program Manager will also help improve program design, track outcomes, and strengthen the broader startup ecosystem. Requirements: Essential Job Functions 55% Client Journey Management & Program Delivery Serve as the primary relationship manager and trusted advisor for startups participating in Trailblazer programs , including active cohort companies in the Software, Digital Health, and Med Device + Therapeutics Accelerators Lead onboarding and ensure clients are effectively integrated into program resources and offerings Coordinate and support the delivery of program elements such as weekly workshops, events, and showcases, including outreach to SMEs & speakers across all three accelerators Create and maintain the annual calendar of program schedules for all three accelerators, keeping it updated with changes arising due to speaker availability or conflicting events Shape curriculum for each accelerator, adjusting programming to its sector and stage. For the healthcare accelerators, this covers topics such as regulatory strategy, reimbursement, clinical validation, IP, and selling to health systems. Build and manage the mentor and SME network across all three accelerators. Match mentors to companies based on need, and recruit healthcare experts such as clinicians, health system innovation leaders, regulatory and reimbursement consultants, pharma/medtech business development leaders, and healthcare-focused investors. Find opportunities for shared programming and peer connections across the three cohorts Act as the voice of the client by identifying trends, gaps, and opportunities to improve program effectiveness Maintain ongoing engagement through regular check-ins, tracking client goals, milestones, and support needs Connect clients to internal and external resources (mentors, advisors, partners, investors, and, for healthcare clients, clinical advisors, health systems, payers, and regulatory and reimbursement experts, etc.) Provide ongoing support to Trailblazer alumni, including resource connections, investor introductions, and continued engagement after the program Identify opportunities for client growth, collaboration, and continued engagement 25% Venture Analysis & Client Advisory Support Serve as assigned Venture Analyst for a portfolio of companies across all three accelerators. All assigned companies: Conduct and deliver research to support client growth, including: Market sizing and customer segmentation Competitive landscape analysis Go-to-market and pricing strategies Use case and stakeholder identification Identifying commercialization milestones and regulatory requirements that inform growth and acquisition strategies Assist in development of financial models and projections , including unit economics and capital requirements Help create or refine investor-facing materials such as pitch decks Support fundraising strategy, including investor targeting, round sizing, valuation, cap table basics, term sheet review, and due diligence preparation Advise on non-dilutive funding strategies, such as SBIR/STTR and federal, state, and foundation grants Generate lead lists of potential customers, investors, and strategic partners Software Accelerator companies: Advise on SaaS business models, pricing, and key metrics such as ARR/MRR, CAC, LTV, churn, and burn multiple Support go-to-market strategy, including sales-led and product-led growth motions and early customer acquisition Digital Health and Med Device + Therapeutics Accelerator companies: Guide startups on regulatory strategy, working with regulatory SMEs as needed. For devices and digital health, this includes FDA pathways (510(k), De Novo, PMA), Software as a Medical Device (SaMD), and CLIA/LDT considerations. For therapeutics, it includes the drug and biologic development pathway (preclinical, IND, Phase I-III, NDA/BLA) and expedited or special designations (e.g., Orphan, Breakthrough, Fast Track). Support reimbursement and market access planning, including CPT/HCPCS coding, coverage and payment pathways (CMS and commercial payers), and value-based care models Help clients map healthcare buyer dynamics across health systems, providers, payers, patients, and pharma/medtech partners, and work through procurement processes such as value analysis committees and IT/security reviews Advise on clinical validation and evidence generation strategies (pilots, real-world evidence, clinical studies) that support adoption and fundraising Support therapeutics and device startups on IP strategy, academic tech transfer and licensing, and partnering or exit pathways with pharma and medtech companies Help clients identify and evaluate development partners such as CROs, CDMOs, and contract manufacturers Help clients understand data privacy, security, and interoperability requirements (e.g., HIPAA, HL7/FHIR, SOC 2) Advise on healthcare-specific non-dilutive funding, such as NIH SBIR/STTR, ARPA-H, BARDA, and disease foundation grants All sectors: Maintain awareness of industry trends (e.g., Healthcare, SaaS, and emerging tech sectors), with depth in digital health, medtech, therapeutics, AI in healthcare, healthcare venture investment, and changes in healthcare policy and reimbursement 15% Data Management, Reporting & Insights Track program metrics, client progress, and outcomes for internal and external reporting across all three accelerators and alumni 5% Ecosystem Engagement & Special Projects Support sourcing and evaluation of new startup opportunities and program applicants for all three accelerators Assist with pitch competitions, due diligence, and deal flow activities , including market, clinical, and regulatory diligence on healthcare ventures Build and maintain relationships with software and healthcare ecosystem partners, such as health systems, academic medical centers, tech transfer offices, sector-focused VCs and angels, and corporate strategic investors Represent the organization at events and within the startup ecosystem Participate in strategic initiatives and cross-functional projects Physical Demands/Working Conditions Prolonged periods sitting at a desk and working on a computer Frequent use of standard office equipment such as computers, phones, photocopiers, and printers Ability to lift up to 15 pounds at times (e.g., files, office supplies) Occasional standing, walking, bending, or reaching Work is typically performed in a professional office environment May require occasional travel or attendance at offsite meetings or events Normal visual acuity for reading and computer work Ability to communicate effectively in person and via electronic means Must reside in Cleveland Ohio Required Qualifications Education, Training and/or Experience Education & Experience Bachelor's degree in business, STEM, life sciences, biomedical engineering, public health, or related field 3+ years of experience in healthtech commercialization, startups, venture, consulting, research, or accelerator/incubator environments Experience supporting both software/tech startups and healthcare companies, with hands-on healthcare commercialization experience (e.g., regulatory strategy, reimbursement, clinical adoption, health system sales, or drug/device development) Experience working with or within venture capital, angel networks, or corporate venture, including familiarity with fundraising stages, deal terms, and investor diligence Experience managing programs, cohorts, or mentor/advisor networks Knowledge, Skills & Abilities Working knowledge of the U.S. healthcare system, including providers, payers, health systems, value-based care, and reimbursement Familiarity with FDA regulatory pathways for medical devices, digital health, and therapeutics, and with healthcare compliance requirements (e.g., HIPAA) Understanding of SaaS business models and metrics Understanding of venture financing from pre-seed through Series A . click apply for full job details
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
11/10/2026
Full time
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
11/10/2026
Full time
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
11/10/2026
Full time
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
11/10/2026
Full time
Hunter Douglas seeks an IT Senior Network Engineer to design, secure, and optimize enterprise networks that power our custom manufacturing and smart-home solutions. In this role, you will architect and manage LAN/WAN, wireless, VPN, and firewall infrastructure across plants and offices, ensuring high availability for production and corporate systems. You'll troubleshoot complex issues, drive upgrades, bolster network security, and collaborate closely with cross-functional teams. Ideal candidates bring strong Cisco/networking expertise, experience in high-uptime environments, and a passion for reliable, scalable infrastructure. Responsibilities Design, implement, and maintain secure, high-availability LAN/WAN and wireless networks across manufacturing and corporate sites Administer and optimize firewalls, VPNs, load balancers, and network monitoring tools Troubleshoot complex network issues, ensuring uptime for production, smart-factory, and office environments Plan and execute network upgrades, capacity planning, and lifecycle management Harden network security, enforce policies, and support compliance with corporate standards Collaborate with infrastructure, applications, and OT/plant teams on integrated solutions Document network designs, configurations, and diagrams; create runbooks and standards Participate in on-call rotation and provide Tier 3 escalation support Required Skills Network design and architecture (LAN/WAN/WLAN) Cisco routing and switching (IOS/NX-OS) Firewall administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower) VPN and remote access technologies Network security and segmentation Load balancers and traffic management Network monitoring and performance tools (e.g., Solar Winds, PRTG, Nagios) Qo S and voice/data convergence High availability and redundancy (HSRP/VRRP, clustering) IPv4/IPv6, BGP/OSPF/EIGRP routing protocols
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As a Staff Software Engineer on the MarTech Engineering Team, you'll be a forward deployed engineer embedded in the marketing organization, building production AI agents that solve real campaign, content, social, ABM, and performance problems. You'll work shoulder-to-shoulder with marketing domain experts (SMEs) - sitting in their workflows, learning their systems, and turning their expertise into agents that go live and stay live. Your remit spans the full lifecycle: rapid prototyping with SMEs to validate ideas, building the integrations and skills needed to ship a working pilot, and hardening pilots into production-grade agents that operate reliably at scale. When something is missing - a CRM that doesn't expose what you need, a data source not yet in the warehouse, a guardrail that doesn't exist - you'll either build a pragmatic workaround to unblock the pilot or translate the gap into a clear, prioritized requirement for our partner platform team - the engineers who own the underlying marketing systems, data plumbing, and AI-native tooling - to address. You sit at the seam between domain expertise and platform infrastructure, and your job is to make sure neither side waits on the other. The role demands deep technical judgment: when to build vs. wait, when to abstract a one-off solution into a reusable skill, and how to ensure agent outputs translate into safe, brand-aligned, and factually correct actions across a complex marketing stack. Success is measured by the volume and quality of marketing work that agents are actually doing in production - not by demos, not by POCs, but by agents that marketers trust to do the job. This is a fantastic opportunity to build the agentic layer of one of the world's largest commercial real estate platforms from the ground up, and to see your work change how marketing operates at global scale. Who You Are We're optimizing for three things ahead of tool-specific experience: deep technical fundamentals, a pragmatic problem-solving disposition, and exceptional cross-audience communication. The agent tooling landscape changes every few months - what we can't easily teach is how someone thinks, ships, and explains under uncertainty. If you have those three, we'll happily back you while you skill up on whichever runtime, framework, or model provider this quarter favors. You have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience You are proficient in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment You have 5+ years of software engineering experience working in production systems, including significant time integrating against enterprise APIs (CRMs, CMSes, DAMs, ad platforms, marketing automation tools, analytics) You have hands-on experience with modern LLM APIs across providers - including prompt engineering, tool use / function calling, structured outputs, and context engineering - and you've worked with enough of them to know that the underlying patterns transfer even as the specific APIs evolve You have experience designing agent systems: multi-step reasoning, tool orchestration, memory, error recovery, and human-in-the-loop escalation paths You've worked through the hard parts of agent engineering firsthand - hallucination grounding, tool reliability and silent failures, evals that actually predict real-world behavior (and the gap when they don't), cost and latency tradeoffs, prompt drift, and the difference between "works in a demo" and "still works on day 30." You can talk concretely about what you've tried, what's broken on you, and what you've learned. We care more about depth of engagement with these problems than years logged You have experience building RAG systems - embeddings, vector stores, retrieval optimization, and grounding - and a strong intuition for when retrieval is the right answer vs. when a tool call, fine-tune, or schema change is the better lever You've deployed LLM-powered services or agents to production cloud environments and understand the operational reality - auth, networking, secrets, observability, rollback, cost monitoring - beyond the demo-day setup. The specific runtime matters less to us than the fact that you've operated something live and learned from it You're energized by embedding directly with non-technical domain experts, can translate vague problem statements into shippable scope, and have the patience to learn an unfamiliar domain (marketing, in this case) deeply enough to anticipate where agents will fail You have a pragmatic bias for shipping - you can tell when a brittle workaround is the right call to unblock a pilot and when something deserves to be built right the first time You translate fluently between technical levels - from explaining agent failure modes to a non-technical marketing SME, to briefing leadership on architectural tradeoffs without dumbing them down, to going deep on protocol details with platform engineers, often within the same day. This skill weighs as heavily for us as your technical depth You have strong analytical and interpersonal skills, with a proven ability to thrive and collaborate in dynamic, product-focused, distributed teams You embrace a proactive approach to problem-solving and a willingness to acquire new skills and knowledge as needed to achieve results You're confident taking ownership of projects from start to finish and enjoy turning nebulous ideas into reality You make your coworkers feel included in every interaction What You'll Do Embed with marketing SMEs across campaigns, property marketing, content production, social, ABM, and performance intelligence to design and ship agents that do real work in their day-to-day Build, deploy, and operate production marketing AI agents that reason over regional context, brand guidelines, and intent data - and invoke tools to draft content, configure campaigns, monitor performance, and recommend optimizations Design and grow the Marketing Domain Skills Library - composable LLM workflows (drafting, scoring, classification, brand-voice tuning) extracted from live agent work as reusable primitives that multiple agents can call Build integrations against marketing systems (CMS, DAM, CRM, marketing automation, ad platforms, analytics) - directly when needed to unblock a pilot, and through Marketing MCP servers built by that platform team once those exist Translate integration and capability gaps you hit during pilots into clear, prioritized requirements for the platform team, so the platform layer evolves to meet real agent needs rather than speculative ones Own reliability, observability, evaluation, and cost efficiency of LLM-powered workflows in production - including brand-voice checks, factual grounding against property and client data, regression suites, and offline benchmarks wired into CI/CD Design multi-agent orchestration patterns: how the Campaigns agent coordinates with Social, ABM, Content, Property, and Performance Intelligence; where to compose vs. where to keep boundaries; how escalations and handoffs flow Set the bar for the agent pod: define the playbook for going from SME conversation to working pilot to deployed prod agent, and raise the technical quality of what the team ships Represent MarTech Engineering externally - to JLL leadership, to customers, and in the broader engineering community - as a credible voice on building agents that actually work in production Publish what you learn - internal write-ups, engineering blog posts, and conference talks. Forward deployed agent work surfaces novel problems and solutions every week, and externalizing them sharpens the team's thinking, raises our hiring bar, and contributes back to the broader agent engineering community Stay at the frontier of agent engineering and bring the best ideas back to the team, continuously raising the bar on quality, performance, and architecture at scale Drive innovation with a willingness to experiment and to boldly confront problems of immense complexity and scope This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 180 000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: . click apply for full job details
11/09/2026
Full time
This job is with JLL, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As a Staff Software Engineer on the MarTech Engineering Team, you'll be a forward deployed engineer embedded in the marketing organization, building production AI agents that solve real campaign, content, social, ABM, and performance problems. You'll work shoulder-to-shoulder with marketing domain experts (SMEs) - sitting in their workflows, learning their systems, and turning their expertise into agents that go live and stay live. Your remit spans the full lifecycle: rapid prototyping with SMEs to validate ideas, building the integrations and skills needed to ship a working pilot, and hardening pilots into production-grade agents that operate reliably at scale. When something is missing - a CRM that doesn't expose what you need, a data source not yet in the warehouse, a guardrail that doesn't exist - you'll either build a pragmatic workaround to unblock the pilot or translate the gap into a clear, prioritized requirement for our partner platform team - the engineers who own the underlying marketing systems, data plumbing, and AI-native tooling - to address. You sit at the seam between domain expertise and platform infrastructure, and your job is to make sure neither side waits on the other. The role demands deep technical judgment: when to build vs. wait, when to abstract a one-off solution into a reusable skill, and how to ensure agent outputs translate into safe, brand-aligned, and factually correct actions across a complex marketing stack. Success is measured by the volume and quality of marketing work that agents are actually doing in production - not by demos, not by POCs, but by agents that marketers trust to do the job. This is a fantastic opportunity to build the agentic layer of one of the world's largest commercial real estate platforms from the ground up, and to see your work change how marketing operates at global scale. Who You Are We're optimizing for three things ahead of tool-specific experience: deep technical fundamentals, a pragmatic problem-solving disposition, and exceptional cross-audience communication. The agent tooling landscape changes every few months - what we can't easily teach is how someone thinks, ships, and explains under uncertainty. If you have those three, we'll happily back you while you skill up on whichever runtime, framework, or model provider this quarter favors. You have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience You are proficient in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment You have 5+ years of software engineering experience working in production systems, including significant time integrating against enterprise APIs (CRMs, CMSes, DAMs, ad platforms, marketing automation tools, analytics) You have hands-on experience with modern LLM APIs across providers - including prompt engineering, tool use / function calling, structured outputs, and context engineering - and you've worked with enough of them to know that the underlying patterns transfer even as the specific APIs evolve You have experience designing agent systems: multi-step reasoning, tool orchestration, memory, error recovery, and human-in-the-loop escalation paths You've worked through the hard parts of agent engineering firsthand - hallucination grounding, tool reliability and silent failures, evals that actually predict real-world behavior (and the gap when they don't), cost and latency tradeoffs, prompt drift, and the difference between "works in a demo" and "still works on day 30." You can talk concretely about what you've tried, what's broken on you, and what you've learned. We care more about depth of engagement with these problems than years logged You have experience building RAG systems - embeddings, vector stores, retrieval optimization, and grounding - and a strong intuition for when retrieval is the right answer vs. when a tool call, fine-tune, or schema change is the better lever You've deployed LLM-powered services or agents to production cloud environments and understand the operational reality - auth, networking, secrets, observability, rollback, cost monitoring - beyond the demo-day setup. The specific runtime matters less to us than the fact that you've operated something live and learned from it You're energized by embedding directly with non-technical domain experts, can translate vague problem statements into shippable scope, and have the patience to learn an unfamiliar domain (marketing, in this case) deeply enough to anticipate where agents will fail You have a pragmatic bias for shipping - you can tell when a brittle workaround is the right call to unblock a pilot and when something deserves to be built right the first time You translate fluently between technical levels - from explaining agent failure modes to a non-technical marketing SME, to briefing leadership on architectural tradeoffs without dumbing them down, to going deep on protocol details with platform engineers, often within the same day. This skill weighs as heavily for us as your technical depth You have strong analytical and interpersonal skills, with a proven ability to thrive and collaborate in dynamic, product-focused, distributed teams You embrace a proactive approach to problem-solving and a willingness to acquire new skills and knowledge as needed to achieve results You're confident taking ownership of projects from start to finish and enjoy turning nebulous ideas into reality You make your coworkers feel included in every interaction What You'll Do Embed with marketing SMEs across campaigns, property marketing, content production, social, ABM, and performance intelligence to design and ship agents that do real work in their day-to-day Build, deploy, and operate production marketing AI agents that reason over regional context, brand guidelines, and intent data - and invoke tools to draft content, configure campaigns, monitor performance, and recommend optimizations Design and grow the Marketing Domain Skills Library - composable LLM workflows (drafting, scoring, classification, brand-voice tuning) extracted from live agent work as reusable primitives that multiple agents can call Build integrations against marketing systems (CMS, DAM, CRM, marketing automation, ad platforms, analytics) - directly when needed to unblock a pilot, and through Marketing MCP servers built by that platform team once those exist Translate integration and capability gaps you hit during pilots into clear, prioritized requirements for the platform team, so the platform layer evolves to meet real agent needs rather than speculative ones Own reliability, observability, evaluation, and cost efficiency of LLM-powered workflows in production - including brand-voice checks, factual grounding against property and client data, regression suites, and offline benchmarks wired into CI/CD Design multi-agent orchestration patterns: how the Campaigns agent coordinates with Social, ABM, Content, Property, and Performance Intelligence; where to compose vs. where to keep boundaries; how escalations and handoffs flow Set the bar for the agent pod: define the playbook for going from SME conversation to working pilot to deployed prod agent, and raise the technical quality of what the team ships Represent MarTech Engineering externally - to JLL leadership, to customers, and in the broader engineering community - as a credible voice on building agents that actually work in production Publish what you learn - internal write-ups, engineering blog posts, and conference talks. Forward deployed agent work surfaces novel problems and solutions every week, and externalizing them sharpens the team's thinking, raises our hiring bar, and contributes back to the broader agent engineering community Stay at the frontier of agent engineering and bring the best ideas back to the team, continuously raising the bar on quality, performance, and architecture at scale Drive innovation with a willingness to experiment and to boldly confront problems of immense complexity and scope This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 180 000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: . click apply for full job details
Job Description Job Description Description: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job; we are a Digital family. Location: Fort Huachuca, AZ Digital Consultants is seeking an expert Principal T&E Integrator to serve as a senior technical integrator within our test team, responsible for harmonizing test and evaluation standards across five National Security programs. Leveraging extensive expertise in Test and Evaluation, this expert provides critical QA/QC, technical, and task management support to the Test Manager and Task Leads. The Principal T&E Integrator focuses on elevating the quality and consistency of test processes by mentoring teams on the development of milestone briefings, test plans, and evaluation reports. They will ensure high standards for data collection methodologies, analytical rigor, operational realism, and secure execution of all test activities. Ultimately, this role translates complex technical data, test anomalies, and system performance into high-impact, clear operational assessments, providing senior leaders with the trusted insights necessary for critical deployment decisions. Key Responsibilities: Track, drive, and perform rigorous Quality Assurance/Quality Control (QA/QC) on program-wide OT&E tasks and deliverables, directly supporting the Test Manager and Task Leads to ensure test plans and execution scenarios maintain high operational realism. Ensure executive-level operational assessments that translate complex technical data, anomalies, and system performance into clear insights for senior stakeholders. Mentor evaluation teams through complex data analysis, stress-testing data collection methodologies to ensure results are mathematically sound and operationally relevant. Support the evaluation of secure voice and data pipelines under simulated threat conditions to validate operational survivability and compliance. Oversee the integration of sensitive cryptographic systems, keyed assets, and secure communication networks throughout the testing lifecycle. Requirements: Required Clearance: Must possess and be able to maintain an active Top Secret/SCI security clearance with Polygraph. Education & Core Experience: Leadership Experience: 10+ years of leadership experience, including at least 4 years at the field grade officer, senior warrant officer, senior NCO, or civilian equivalent (e.g., O4/CW3/E8/GS-13) level supporting the Department of War (DoW). T&E Experience: 5+ years of dedicated Test & Evaluation (T&E) experience. Education: Master's degree in engineering, Cybersecurity, Computer Science, Operations Research, or a related technical field (or a bachelor's degree with 6 additional years of relevant experience). Domain Expertise & Leadership: Mastery of T&E methodologies, test design, and statistical data analysis. Exceptional technical writing and briefing skills tailored for senior military and civilian stakeholders/leadership. Proven ability to lead and mentor multi-disciplinary test teams, engineering specialists, and security personnel in high-pressure environments. Unwavering commitment to maintaining operational security, system integrity, and analytical excellence across all test programs. Desired/Preferred Qualifications: 10+ years of National Security Systems experience. Communications Security (COMSEC) operational or testing experience. Formal Government or DoD-approved COMSEC Custodian / COMSEC Management training. DoD 8570.01-M IAM Level III certification (e.g., CISSP, CISM, or GSLC) or IASAE Level III architecture certifications (e.g., CISSP-ISSAP, CISSP-ISSEP). Defense Acquisition: Demonstrated mastery of DAWIA T&E Level III standards (or equivalent GS-14/15 military/civilian T&E experience and training. Benefits: The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.
11/09/2026
Full time
Job Description Job Description Description: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job; we are a Digital family. Location: Fort Huachuca, AZ Digital Consultants is seeking an expert Principal T&E Integrator to serve as a senior technical integrator within our test team, responsible for harmonizing test and evaluation standards across five National Security programs. Leveraging extensive expertise in Test and Evaluation, this expert provides critical QA/QC, technical, and task management support to the Test Manager and Task Leads. The Principal T&E Integrator focuses on elevating the quality and consistency of test processes by mentoring teams on the development of milestone briefings, test plans, and evaluation reports. They will ensure high standards for data collection methodologies, analytical rigor, operational realism, and secure execution of all test activities. Ultimately, this role translates complex technical data, test anomalies, and system performance into high-impact, clear operational assessments, providing senior leaders with the trusted insights necessary for critical deployment decisions. Key Responsibilities: Track, drive, and perform rigorous Quality Assurance/Quality Control (QA/QC) on program-wide OT&E tasks and deliverables, directly supporting the Test Manager and Task Leads to ensure test plans and execution scenarios maintain high operational realism. Ensure executive-level operational assessments that translate complex technical data, anomalies, and system performance into clear insights for senior stakeholders. Mentor evaluation teams through complex data analysis, stress-testing data collection methodologies to ensure results are mathematically sound and operationally relevant. Support the evaluation of secure voice and data pipelines under simulated threat conditions to validate operational survivability and compliance. Oversee the integration of sensitive cryptographic systems, keyed assets, and secure communication networks throughout the testing lifecycle. Requirements: Required Clearance: Must possess and be able to maintain an active Top Secret/SCI security clearance with Polygraph. Education & Core Experience: Leadership Experience: 10+ years of leadership experience, including at least 4 years at the field grade officer, senior warrant officer, senior NCO, or civilian equivalent (e.g., O4/CW3/E8/GS-13) level supporting the Department of War (DoW). T&E Experience: 5+ years of dedicated Test & Evaluation (T&E) experience. Education: Master's degree in engineering, Cybersecurity, Computer Science, Operations Research, or a related technical field (or a bachelor's degree with 6 additional years of relevant experience). Domain Expertise & Leadership: Mastery of T&E methodologies, test design, and statistical data analysis. Exceptional technical writing and briefing skills tailored for senior military and civilian stakeholders/leadership. Proven ability to lead and mentor multi-disciplinary test teams, engineering specialists, and security personnel in high-pressure environments. Unwavering commitment to maintaining operational security, system integrity, and analytical excellence across all test programs. Desired/Preferred Qualifications: 10+ years of National Security Systems experience. Communications Security (COMSEC) operational or testing experience. Formal Government or DoD-approved COMSEC Custodian / COMSEC Management training. DoD 8570.01-M IAM Level III certification (e.g., CISSP, CISM, or GSLC) or IASAE Level III architecture certifications (e.g., CISSP-ISSAP, CISSP-ISSEP). Defense Acquisition: Demonstrated mastery of DAWIA T&E Level III standards (or equivalent GS-14/15 military/civilian T&E experience and training. Benefits: The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.
Job Description Job Description Job Title: Telecommunications Tech Location: Terre Haute, IN Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing. Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment. Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. As the Telecommunications Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients. Why This Opportunity Stands Out Work with VOIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VOIP platforms and telecom systems. Participate in VOIP deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience that can lead to advanced VOIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments. Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio. Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VOIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VOIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Strong troubleshooting, communication, documentation, and customer service skills. Ability to manage multiple clients and priorities in a fast-paced MSP environment. By applying for this job, you agree that we can text you (standard rates apply).
11/09/2026
Full time
Job Description Job Description Job Title: Telecommunications Tech Location: Terre Haute, IN Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing. Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment. Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. As the Telecommunications Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients. Why This Opportunity Stands Out Work with VOIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VOIP platforms and telecom systems. Participate in VOIP deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience that can lead to advanced VOIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premise VOIP environments. Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio. Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VOIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VOIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Strong troubleshooting, communication, documentation, and customer service skills. Ability to manage multiple clients and priorities in a fast-paced MSP environment. By applying for this job, you agree that we can text you (standard rates apply).
Job Description Job Description Job Title: Unified Communications Tech Location: Terre Haute, IN Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing. Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment. Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. As the Unified Communications Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients. Why This Opportunity Stands Out Work with VOIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VOIP platforms and telecom systems. Participate in VOIP deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience that can lead to advanced VOIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premises VoIP environments. Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio. Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VOIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VOIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Strong troubleshooting, communication, documentation, and customer service skills. Ability to manage multiple clients and priorities in a fast-paced MSP environment. By applying for this job, you agree that we can text you (standard rates apply).
11/09/2026
Full time
Job Description Job Description Job Title: Unified Communications Tech Location: Terre Haute, IN Required Technical: VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing. Required Skills: VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment. Preferred Technical: RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer Value Prop: Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. As the Unified Communications Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients. Why This Opportunity Stands Out Work with VOIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VOIP platforms and telecom systems. Participate in VOIP deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience that can lead to advanced VOIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premises VoIP environments. Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio. Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VOIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VOIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Strong troubleshooting, communication, documentation, and customer service skills. Ability to manage multiple clients and priorities in a fast-paced MSP environment. By applying for this job, you agree that we can text you (standard rates apply).
Job Description Job Description Position Overview: As the Voice Tech, you'll support, troubleshoot, and maintain VoIP and Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments and migrations, and help ensure reliable services for clients. Location: Terre Haute, IN Employer Value Proposition: Support a variety of VoIP environments while working directly with clients, carriers, vendors, and engineering teams. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. We encourage employees to make a positive impact on themselves, their teammates, customers, and communities. Why This Opportunity Stands Out Work with VoIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VoIP platforms and telecom systems. Participate in deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience leading to advanced VoIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premise VoIP environments. Troubleshoot call quality issues, including latency, jitter, packet loss, and one-way audio. Configure VoIP platforms, SIP, PBX systems, Teams Phone, call queues, auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VoIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VoIP and network issues. You communicate technical concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VoIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VoIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. By applying for this job, you agree that we can text you (standard rates apply).
11/09/2026
Full time
Job Description Job Description Position Overview: As the Voice Tech, you'll support, troubleshoot, and maintain VoIP and Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments and migrations, and help ensure reliable services for clients. Location: Terre Haute, IN Employer Value Proposition: Support a variety of VoIP environments while working directly with clients, carriers, vendors, and engineering teams. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. We encourage employees to make a positive impact on themselves, their teammates, customers, and communities. Why This Opportunity Stands Out Work with VoIP, UC, SIP, networking, and cloud technologies. Support multiple client environments and solve a wide range of technical issues. Gain hands-on experience with leading VoIP platforms and telecom systems. Participate in deployments, migrations, and client onboarding projects. Work directly with clients, carriers, vendors, and engineering teams. Build experience leading to advanced VoIP, network, or infrastructure roles. What You'll Do Provide Tier I and Tier II support for hosted, cloud, and on-premise VoIP environments. Troubleshoot call quality issues, including latency, jitter, packet loss, and one-way audio. Configure VoIP platforms, SIP, PBX systems, Teams Phone, call queues, auto attendants. Manage client requests through the MSP ticketing system and meet established SLAs. Perform moves, adds, changes, and deletions for client phone systems. Assist with VoIP deployments, upgrades, migrations, and onboarding projects. Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues. Monitor alerts, identify service-impacting problems, and educate clients on system features. Document troubleshooting, configurations, network diagrams, and client environments. Participate in an on-call rotation as needed. What Makes You Successful: You're a customer-focused technical problem solver who enjoys troubleshooting VoIP and network issues. You communicate technical concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution. What You'll Bring Experience supporting VoIP or Unified Communications systems. Associate degree in IT, Telecommunications, Networking, or related field/experience. MSP, telecommunications provider, or customer-facing technical support experience preferred. Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching. VoIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya. Familiarity with network troubleshooting tools and packet analysis. Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. By applying for this job, you agree that we can text you (standard rates apply).
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
11/09/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer (Pre Sales) Job Code: 43377 Job Location: Rochester, NY Job Schedule: 9/80; Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: The Regional Systems Engineer (RSE) team is looking for experienced pre-sales engineers that can design and develop tactical communications solutions for our international customers. In this customer-facing role, the systems pre-sales engineer would provide technical expertise to support the development of mission system solutions in support of new business pursuits, demonstrations, and proposal efforts within the international tactical systems business. The ideal candidate understands tactical communications with a desire to learn about new customers and cultures. This position requires the demonstrated ability to work and communicate effectively with internal organizations (Sales, Program Management, and Product Line Management) to complete assigned projects. If you are looking to take the next step in expanding your horizons as an engineer, then the system pre-sales engineering position is for you. You will work directly with the international sales team, key customers, stakeholders, and partners in support of growing the international business unit. Essential Functions: Directing and supporting pursuit and capture approach, requirements definition, architecture development, system design and integration efforts. Providing tactical communications subject matter expertise to customers, sales, program management, and systems engineering regarding tactical system solution architectures as it applies to customer CONOPS. Identifying new opportunities for the Tactical Communications business and networked systems solutions product offerings. Serving as a voice of the customer to provide timely feedback engineering and product line management. Driving customer interest in new products and features through complex system demonstrations. Support front end business development activities including planning, customer visits, technical briefings, and proposal developments. The ability to draw on internal resources to generate accurate estimates for NRE and recurring costs. The ability to provide short-term technical support to internal and external customers when necessary. The ability to complete assignments on a self-directed basis with only high-level direction provided at the start of tasking. Establish strategic working relationships with engineering project managers as well as functional teams and technical leads. Travel domestic and internationally approximately 25% Qualifications: Bachelor's Degree in electrical or computer engineering (BSEE or BSCE) and a minimum 6 years of prior relevant experience in systems engineering or product design engineering. Master's degree in electrical or computer engineering (MSEE or MSCE) and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. Preferred Additional Skills: Ability to partner with stake holders and team leaders to identify needs and develop marketable Tactical Communication System solutions which provide customer value. Proven and effective communications skills, interpersonal skills and customer focus are a must. Active US DoD Secret Clearance or ability to obtain a US DoD Secret Clearance. Military background. CCNA or understanding of IP networking is a plus. Ability to speak multiple languages. In compliance with pay transparency requirements, the salary range for this role in New York State is $92,500 - $171,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
11/09/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer (Pre Sales) Job Code: 43377 Job Location: Rochester, NY Job Schedule: 9/80; Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: The Regional Systems Engineer (RSE) team is looking for experienced pre-sales engineers that can design and develop tactical communications solutions for our international customers. In this customer-facing role, the systems pre-sales engineer would provide technical expertise to support the development of mission system solutions in support of new business pursuits, demonstrations, and proposal efforts within the international tactical systems business. The ideal candidate understands tactical communications with a desire to learn about new customers and cultures. This position requires the demonstrated ability to work and communicate effectively with internal organizations (Sales, Program Management, and Product Line Management) to complete assigned projects. If you are looking to take the next step in expanding your horizons as an engineer, then the system pre-sales engineering position is for you. You will work directly with the international sales team, key customers, stakeholders, and partners in support of growing the international business unit. Essential Functions: Directing and supporting pursuit and capture approach, requirements definition, architecture development, system design and integration efforts. Providing tactical communications subject matter expertise to customers, sales, program management, and systems engineering regarding tactical system solution architectures as it applies to customer CONOPS. Identifying new opportunities for the Tactical Communications business and networked systems solutions product offerings. Serving as a voice of the customer to provide timely feedback engineering and product line management. Driving customer interest in new products and features through complex system demonstrations. Support front end business development activities including planning, customer visits, technical briefings, and proposal developments. The ability to draw on internal resources to generate accurate estimates for NRE and recurring costs. The ability to provide short-term technical support to internal and external customers when necessary. The ability to complete assignments on a self-directed basis with only high-level direction provided at the start of tasking. Establish strategic working relationships with engineering project managers as well as functional teams and technical leads. Travel domestic and internationally approximately 25% Qualifications: Bachelor's Degree in electrical or computer engineering (BSEE or BSCE) and a minimum 6 years of prior relevant experience in systems engineering or product design engineering. Master's degree in electrical or computer engineering (MSEE or MSCE) and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. Preferred Additional Skills: Ability to partner with stake holders and team leaders to identify needs and develop marketable Tactical Communication System solutions which provide customer value. Proven and effective communications skills, interpersonal skills and customer focus are a must. Active US DoD Secret Clearance or ability to obtain a US DoD Secret Clearance. Military background. CCNA or understanding of IP networking is a plus. Ability to speak multiple languages. In compliance with pay transparency requirements, the salary range for this role in New York State is $92,500 - $171,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
Job Description Job Description Description: Computer Systems Engineer / Architect Active Secret Clearance Required Full Time Systems Engineering Defense & Public Safety Communications Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a senior-level Computer Systems Engineer / Architect to support Enhanced 9-1-1 implementation activities associated with Army Voice Modernization in Winchester, Virginia. POSITION OVERVIEW • Support Enhanced 9-1-1 implementation activities associated with Army Voice Modernization • Provide systems engineering and IP network support focused on emergency services routing • Support location information provisioning, interoperability coordination, and technical risk reduction • Support Army Public Safety Answering Point connectivity • Help modernize emergency communications in support of Army installations worldwide ROLE • Coordinate provisioning activities with Government and Prime Contractor stakeholders • Provide systems engineering support for emergency communications integration • Perform architecture reviews, interface analysis, and technical assessments • Support issue escalation, risk identification, and mitigation planning • Support IP network engineering and routing associated with E-911 call delivery • Analyze routing dependencies, interconnection performance, and SIP call path issues • Support DISA VISP location provisioning and record validation • Assist in resolving location discrepancies impacting emergency call routing • Provide technical recommendations and risk assessments SCHEDULE • Monday through Friday • 8:30 AM - 5:00 PM Eastern Time • Onsite in Winchester, Virginia BENEFITS • Medical insurance • Dental insurance • Vision insurance • Disability benefits • Employee Assistance Program • Life insurance • 401(k) plan • Paid time off • Paid holidays • Bereavement leave Requirements: Requirements • 10+ years systems engineering or network engineering experience REQUIRED • 5+ years IP routing and enterprise communications experience REQUIRED • Experience with SIP/VoIP technologies REQUIRED • Experience supporting E-911 / NG911 environments REQUIRED • Experience supporting DoD or Federal networks REQUIRED • Active Secret Security Clearance REQUIRED • Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience REQUIRED • Ability to work onsite in Winchester, Virginia, Monday through Friday REQUIRED Preferred Qualifications • DISA VISP familiarity • Army VMOD experience • PSAP interconnection experience • Cisco CCNP or CCIE certifications
11/09/2026
Full time
Job Description Job Description Description: Computer Systems Engineer / Architect Active Secret Clearance Required Full Time Systems Engineering Defense & Public Safety Communications Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a senior-level Computer Systems Engineer / Architect to support Enhanced 9-1-1 implementation activities associated with Army Voice Modernization in Winchester, Virginia. POSITION OVERVIEW • Support Enhanced 9-1-1 implementation activities associated with Army Voice Modernization • Provide systems engineering and IP network support focused on emergency services routing • Support location information provisioning, interoperability coordination, and technical risk reduction • Support Army Public Safety Answering Point connectivity • Help modernize emergency communications in support of Army installations worldwide ROLE • Coordinate provisioning activities with Government and Prime Contractor stakeholders • Provide systems engineering support for emergency communications integration • Perform architecture reviews, interface analysis, and technical assessments • Support issue escalation, risk identification, and mitigation planning • Support IP network engineering and routing associated with E-911 call delivery • Analyze routing dependencies, interconnection performance, and SIP call path issues • Support DISA VISP location provisioning and record validation • Assist in resolving location discrepancies impacting emergency call routing • Provide technical recommendations and risk assessments SCHEDULE • Monday through Friday • 8:30 AM - 5:00 PM Eastern Time • Onsite in Winchester, Virginia BENEFITS • Medical insurance • Dental insurance • Vision insurance • Disability benefits • Employee Assistance Program • Life insurance • 401(k) plan • Paid time off • Paid holidays • Bereavement leave Requirements: Requirements • 10+ years systems engineering or network engineering experience REQUIRED • 5+ years IP routing and enterprise communications experience REQUIRED • Experience with SIP/VoIP technologies REQUIRED • Experience supporting E-911 / NG911 environments REQUIRED • Experience supporting DoD or Federal networks REQUIRED • Active Secret Security Clearance REQUIRED • Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience REQUIRED • Ability to work onsite in Winchester, Virginia, Monday through Friday REQUIRED Preferred Qualifications • DISA VISP familiarity • Army VMOD experience • PSAP interconnection experience • Cisco CCNP or CCIE certifications
Job Description Job Description Computer Systems Engineer / Architect Skills: Experience supporting E-911 / NG911 environments, Experience supporting DoD or Federal networks, Experience with SIP/VoIP technologies, Wireshark tool Experience level: Mid-senior Experience required: 10 Years Education level: All education level Relocation assistance: Yes Note: Candidate's must have Active Secret clearance Work Schedule This position is Monday through Friday, 8:30 a.m. to 5:00 p.m. East Coast Time. To ensure a collaborative working environment, this position is an on-site, located at company headquarters in Winchester, VA. Computer Systems Engineer / Architect Position Summary We are seeking a senior-level systems engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. This position provides systems engineering and IP network support focused on emergency services routing, location information provisioning, interoperability coordination, and technical risk reduction supporting Army Public Safety Answering Point (PSAP) connectivity. In this critical position you will help modernize emergency communications in support of Army installations worldwide. Duties and Responsibilities Systems Engineering and Architecture Support Coordinate provisioning activities with Government and Prime Contractor stakeholders. Systems engineering support for emergency communications integration. Architecture reviews, interface analysis, and technical assessments. Issue escalation, risk identification, and mitigation planning. IP Network Engineering and Routing associated with E-911call delivery Analyze routing dependencies, interconnection performance, and SIP call path issues. Support DISA VISP location provisioning and record validation. Assist in resolving location discrepancies impacting emergency call routing. Technical Recommendations and Risk Assessments Total Rewards In addition to your salary, PTO, paid holidays, and bereavement leave, offers a robust benefits package to support you and your family in a variety of ways. We offer medical, dental, vision, disability, EAP and life insurance benefits as well as a 401(k) plan. Salary is commensurate with experience. Minimum Qualifications Required: 10+ years systems engineering or network engineering experience 5+ years IP routing and enterprise communications experience Experience with SIP/VoIP technologies Experience supporting E-911 / NG911 environments Experience supporting DoD or Federal networks Active Secret clearance Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience. Preferred: Experience DISA VISP familiarity Army VMOD experience PSAP interconnection experience Cisco certifications (CCNP/CCIE) Powered by JazzHR omRZh9S4SF
11/09/2026
Full time
Job Description Job Description Computer Systems Engineer / Architect Skills: Experience supporting E-911 / NG911 environments, Experience supporting DoD or Federal networks, Experience with SIP/VoIP technologies, Wireshark tool Experience level: Mid-senior Experience required: 10 Years Education level: All education level Relocation assistance: Yes Note: Candidate's must have Active Secret clearance Work Schedule This position is Monday through Friday, 8:30 a.m. to 5:00 p.m. East Coast Time. To ensure a collaborative working environment, this position is an on-site, located at company headquarters in Winchester, VA. Computer Systems Engineer / Architect Position Summary We are seeking a senior-level systems engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. This position provides systems engineering and IP network support focused on emergency services routing, location information provisioning, interoperability coordination, and technical risk reduction supporting Army Public Safety Answering Point (PSAP) connectivity. In this critical position you will help modernize emergency communications in support of Army installations worldwide. Duties and Responsibilities Systems Engineering and Architecture Support Coordinate provisioning activities with Government and Prime Contractor stakeholders. Systems engineering support for emergency communications integration. Architecture reviews, interface analysis, and technical assessments. Issue escalation, risk identification, and mitigation planning. IP Network Engineering and Routing associated with E-911call delivery Analyze routing dependencies, interconnection performance, and SIP call path issues. Support DISA VISP location provisioning and record validation. Assist in resolving location discrepancies impacting emergency call routing. Technical Recommendations and Risk Assessments Total Rewards In addition to your salary, PTO, paid holidays, and bereavement leave, offers a robust benefits package to support you and your family in a variety of ways. We offer medical, dental, vision, disability, EAP and life insurance benefits as well as a 401(k) plan. Salary is commensurate with experience. Minimum Qualifications Required: 10+ years systems engineering or network engineering experience 5+ years IP routing and enterprise communications experience Experience with SIP/VoIP technologies Experience supporting E-911 / NG911 environments Experience supporting DoD or Federal networks Active Secret clearance Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience. Preferred: Experience DISA VISP familiarity Army VMOD experience PSAP interconnection experience Cisco certifications (CCNP/CCIE) Powered by JazzHR omRZh9S4SF
Federal Staffing Solutions Inc.
Winchester, Virginia
Job Description Job Description We connect our employees with some of the best opportunities around. Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring. We are looking for a Computer Systems Engineer/Architect to work in Winchester, VA supporting our client. Clearance: Secret Salary: $111,000 - $130,000 Note: Candidate's must have Active Secret clearance Work Schedule This position is Monday through Friday, 8:30 a.m. to 5:00 p.m. East Coast Time. To ensure a collaborative working environment, this position is an on-site, located at company headquarters in Winchester, VA. Computer Systems Engineer / Architect Position Summary Our client is seeking a senior-level systems engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. This position provides systems engineering and IP network support focused on emergency services routing, location information provisioning, interoperability coordination, and technical risk reduction supporting Army Public Safety Answering Point (PSAP) connectivity. In this critical position you will help modernize emergency communications in support of Army installations worldwide. Duties and Responsibilities Systems Engineering and Architecture Support Coordinate provisioning activities with Government and Prime Contractor stakeholders. Systems engineering support for emergency communications integration. Architecture reviews, interface analysis, and technical assessments. Issue escalation, risk identification, and mitigation planning. IP Network Engineering and Routing associated with E-911call delivery Analyze routing dependencies, interconnection performance, and SIP call path issues. Support DISA VISP location provisioning and record validation. Assist in resolving location discrepancies impacting emergency call routing. Technical Recommendations and Risk Assessments Minimum Qualifications Required: 10+ years systems engineering or network engineering experience 5+ years IP routing and enterprise communications experience Experience with SIP/VoIP technologies Experience supporting E-911 / NG911 environments Experience supporting DoD or Federal networks Active Secret clearance Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience. Preferred: Experience DISA VISP familiarity Army VMOD experience PSAP interconnection experience Cisco certifications (CCNP/CCIE) Equal Opportunity Employer
11/09/2026
Full time
Job Description Job Description We connect our employees with some of the best opportunities around. Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring. We are looking for a Computer Systems Engineer/Architect to work in Winchester, VA supporting our client. Clearance: Secret Salary: $111,000 - $130,000 Note: Candidate's must have Active Secret clearance Work Schedule This position is Monday through Friday, 8:30 a.m. to 5:00 p.m. East Coast Time. To ensure a collaborative working environment, this position is an on-site, located at company headquarters in Winchester, VA. Computer Systems Engineer / Architect Position Summary Our client is seeking a senior-level systems engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. This position provides systems engineering and IP network support focused on emergency services routing, location information provisioning, interoperability coordination, and technical risk reduction supporting Army Public Safety Answering Point (PSAP) connectivity. In this critical position you will help modernize emergency communications in support of Army installations worldwide. Duties and Responsibilities Systems Engineering and Architecture Support Coordinate provisioning activities with Government and Prime Contractor stakeholders. Systems engineering support for emergency communications integration. Architecture reviews, interface analysis, and technical assessments. Issue escalation, risk identification, and mitigation planning. IP Network Engineering and Routing associated with E-911call delivery Analyze routing dependencies, interconnection performance, and SIP call path issues. Support DISA VISP location provisioning and record validation. Assist in resolving location discrepancies impacting emergency call routing. Technical Recommendations and Risk Assessments Minimum Qualifications Required: 10+ years systems engineering or network engineering experience 5+ years IP routing and enterprise communications experience Experience with SIP/VoIP technologies Experience supporting E-911 / NG911 environments Experience supporting DoD or Federal networks Active Secret clearance Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience. Preferred: Experience DISA VISP familiarity Army VMOD experience PSAP interconnection experience Cisco certifications (CCNP/CCIE) Equal Opportunity Employer
Job Description Job Description Description: Telecommunications Specialist RingCentral $80K-$95K Boston, MA 02118 Onsite Full-Time Up to 20% Travel Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Telecommunications Specialist with required RingCentral experience for an onsite position in Boston, Massachusetts. This role supports enterprise telecommunications operations across multiple campuses and community locations and requires experience designing, maintaining, administering, and troubleshooting complex voice and telecommunications environments. POSITION OVERVIEW The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments. COMPENSATION $80,000-$95,000 annual salary SCHEDULE / WORK ARRANGEMENT Full-Time Onsite in Boston, MA 02118 Up to 20% travel ROLE • Engineer, design, document, troubleshoot, and administer telecommunications systems and software. • Manage and support telecom moves, adds, and changes. • Work daily ServiceNow tickets supporting clinical and administrative staff. • Provide remote and in-person end-user support and technical/administrative training. • Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services. • Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC. • Support integrations with paging, overhead paging, call recording, and IVR systems. • Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations. • Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts. • Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS. • Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents. • Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones. • Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants. • Troubleshoot complex enterprise voice, video, and collaboration issues. • Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features. • Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • RingCentral experience REQUIRED • Bachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experience REQUIRED • Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems REQUIRED • Familiarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cards REQUIRED • Excellent oral and written English communication and interpersonal skills REQUIRED • Strong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlines REQUIRED • Ability to analyze and solve problems systematically, logically, and in a timely manner REQUIRED Preferred • Cisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP) • Avaya Certified Support or Implementation Specialist Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .
11/08/2026
Full time
Job Description Job Description Description: Telecommunications Specialist RingCentral $80K-$95K Boston, MA 02118 Onsite Full-Time Up to 20% Travel Elizabeth Banzhaf, LPN Co-Founder & COO Heartline Staffing Call or Text: LinkedIn: View Elizabeth's LinkedIn Prefer a confidential conversation instead of applying? Call or text Elizabeth directly at . Heartline Staffing is recruiting a Telecommunications Specialist with required RingCentral experience for an onsite position in Boston, Massachusetts. This role supports enterprise telecommunications operations across multiple campuses and community locations and requires experience designing, maintaining, administering, and troubleshooting complex voice and telecommunications environments. POSITION OVERVIEW The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments. COMPENSATION $80,000-$95,000 annual salary SCHEDULE / WORK ARRANGEMENT Full-Time Onsite in Boston, MA 02118 Up to 20% travel ROLE • Engineer, design, document, troubleshoot, and administer telecommunications systems and software. • Manage and support telecom moves, adds, and changes. • Work daily ServiceNow tickets supporting clinical and administrative staff. • Provide remote and in-person end-user support and technical/administrative training. • Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services. • Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC. • Support integrations with paging, overhead paging, call recording, and IVR systems. • Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations. • Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts. • Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS. • Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents. • Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones. • Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants. • Troubleshoot complex enterprise voice, video, and collaboration issues. • Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features. • Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes. BENEFITS • Medical insurance • Dental insurance • Vision insurance • Life insurance • Retirement • Paid time off Requirements: Requirements • RingCentral experience REQUIRED • Bachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experience REQUIRED • Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems REQUIRED • Familiarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cards REQUIRED • Excellent oral and written English communication and interpersonal skills REQUIRED • Strong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlines REQUIRED • Ability to analyze and solve problems systematically, logically, and in a timely manner REQUIRED Preferred • Cisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP) • Avaya Certified Support or Implementation Specialist Not ready to formally apply? That's completely fine. Many professionals prefer a confidential conversation first. Call or text Elizabeth directly at .
Foundation For The Carolinas
Charlotte, North Carolina
Job Description Job Description Description: OUR MISSION REMARKABLE IMPACT Remarkable impact is at the heart of Foundation for the Carolinas' mission, and the driving force behind our mission is the collective impact of thousands of nonprofits, families, companies and organizations who partner with us to amplify the power of giving. At FFTC, we are guided by a shared commitment to integrity, inclusion, innovation and impact . We strive to do what's right, value every voice, embrace bold possibilities and deliver meaningful outcomes that empower communities. If you're passionate about purpose-driven work and want to make a difference alongside a collaborative team, we'd love to hear from you. HOW YOU'LL ADVANCE OUR MISSION POSITION OVERVIEW The Information Technology Coordinator handles day-to-day technology operations for the organization, interacting with staff and vendor partners to ensure our technical resources are secure, reliable, and available. This is a hands-on operational role spanning infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO. YOUR UNIQUE IMPACT ROLES & RESPONSIBILITIES Technology Planning Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives. Define key performance measures for technology, and track and report results to CTO. Drive development of, and compliance with, key information systems policies and procedures. Infrastructure & Operations Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely. Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.). Oversee core database maintenance and plan proactively for upgrades. Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results. Cybersecurity & Risk Management Monitor network and systems security continuously, and remediate issues as they arise. Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity Act as a technology resource for the physical security team, cross-training with building maintenance as needed. Team Leadership & Support Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership. Provide technology training and day-to-day technical support to staff across the organization. Vendor & Contract Management Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule. Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering. Project & Process Oversight Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed. Define and manage user testing and approval processes for all production changes to the technology environment. Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities. Research and recommend IT applications, equipment, and supplies that support current and future business needs. Requirements: WHAT YOU'LL NEED FOR SUCCESS: QUALIFICATIONS Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management. Minimum Qualifications: Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or equivalent practical experience. Ability to perform the essential functions of the role, including sustained focus over extended periods and the ability to move between worksites and workstations as needed. Core Competencies: Strategic Thinking Operational Excellence Cybersecurity & Risk Awareness Vendor & Contract Management Change Management Team Leadership & Development Communication & Cross-Functional Collaboration Mission Alignment business needs.
11/08/2026
Full time
Job Description Job Description Description: OUR MISSION REMARKABLE IMPACT Remarkable impact is at the heart of Foundation for the Carolinas' mission, and the driving force behind our mission is the collective impact of thousands of nonprofits, families, companies and organizations who partner with us to amplify the power of giving. At FFTC, we are guided by a shared commitment to integrity, inclusion, innovation and impact . We strive to do what's right, value every voice, embrace bold possibilities and deliver meaningful outcomes that empower communities. If you're passionate about purpose-driven work and want to make a difference alongside a collaborative team, we'd love to hear from you. HOW YOU'LL ADVANCE OUR MISSION POSITION OVERVIEW The Information Technology Coordinator handles day-to-day technology operations for the organization, interacting with staff and vendor partners to ensure our technical resources are secure, reliable, and available. This is a hands-on operational role spanning infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO. YOUR UNIQUE IMPACT ROLES & RESPONSIBILITIES Technology Planning Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives. Define key performance measures for technology, and track and report results to CTO. Drive development of, and compliance with, key information systems policies and procedures. Infrastructure & Operations Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely. Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.). Oversee core database maintenance and plan proactively for upgrades. Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results. Cybersecurity & Risk Management Monitor network and systems security continuously, and remediate issues as they arise. Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity Act as a technology resource for the physical security team, cross-training with building maintenance as needed. Team Leadership & Support Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership. Provide technology training and day-to-day technical support to staff across the organization. Vendor & Contract Management Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule. Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering. Project & Process Oversight Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed. Define and manage user testing and approval processes for all production changes to the technology environment. Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities. Research and recommend IT applications, equipment, and supplies that support current and future business needs. Requirements: WHAT YOU'LL NEED FOR SUCCESS: QUALIFICATIONS Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management. Minimum Qualifications: Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or equivalent practical experience. Ability to perform the essential functions of the role, including sustained focus over extended periods and the ability to move between worksites and workstations as needed. Core Competencies: Strategic Thinking Operational Excellence Cybersecurity & Risk Awareness Vendor & Contract Management Change Management Team Leadership & Development Communication & Cross-Functional Collaboration Mission Alignment business needs.
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Emerging Tech (Physical AI, Robotics and Supply Chain) Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives-with a specialized focus on Physical AI, robotics, simulation, and supply chain transformation including warehousing and assembly/production line environments. You'll drive customer success by providing technical expertise and best practices throughout the project lifecycle. You have built a deep solutions implementation and delivery understanding of Physical AI's building blocks-AI for Automation, digital twin, robotics, edge solutions, simulation, and autonomous systems-as well as supply chain technologies. Proficient in architecting and deploying autonomous systems, robotics, simulation, digital twins, and industrial AI workloads on AWS, you'll provide a secure, reliable, and scalable Physical AI infrastructure for innovation by our customers. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: - Architecting and delivering Physical AI solutions on AWS-including digital twin environments, discrete event simulation, robotic policy training pipelines, edge inference, and autonomous system deployments for manufacturing, logistics, and warehousing customers - Engaging with customers end-to-end: from pre-sales discovery and requirements gathering through solution design, implementation, testing, and production handoff - Designing and implementing simulation and synthetic data pipelines using tools such as NVIDIA Omniverse, Isaac Sim, and AWS-native services (SageMaker, IoT, Greengrass, VAMS) to train and validate robotic and autonomous systems - Providing subject matter expertise on warehousing, fulfillment, and production line transformation-conducting on-site assessments, identifying automation opportunities, and building customer trust through demonstrated domain knowledge - Developing packaged offerings, reusable delivery accelerators, reference architectures, and training materials in the supply chain and Physical AI space to support delivery teams and go-to-market motions A day in the life This team partners with our customers to increase their shareholder value and assist in disrupting their business models. We enable our customers to drive competitive advantage by enhancing their digital capabilities that will enable them to innovate on new products and services. Our key focus areas include: Emerging technologies including supply chain innovation, high-performance computing (HPC), quantum computing, spatial computing, robotics, blockchain, IoT, end-user computing, media solutions, and other innovative technologies that represent strategic innovation areas for our customers. About the team You'll join the ProServe Emerging Tech practice, a team focused on helping customers across manufacturing, logistics, and supply chain industries adopt Physical AI, robotics, and simulation technologies on AWS. We work directly with customers to solve real-world automation problems-from warehouse optimization to production line transformation-and you'll collaborate with cross-functional teams including solution architects, data scientists, and partner engineers. Our team values hands-on builders who are curious about the intersection of physical and digital systems, and we're committed to creating an environment where every team member can grow, contribute, and innovate. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 10046 BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent - 5+ years of cloud architecture and solution implementation experience - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - 7+ years of experience building solutions for IoT, robotics, simulation, autonomous systems, or edge computing in industrial or supply chain environments - 3+ years of experience implementing Physical AI or robotics projects including at least one of: digital twin environments, robotic policy training, discrete event simulation, or autonomous vehicle/system deployment PREFERRED QUALIFICATIONS- Experience communicating technical concepts to a non-technical audience - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certification or graduate degree in robotics, engineering, computer science, or related field - Experience architecting Physical AI systems using simulation platforms (NVIDIA Omniverse, Isaac Sim) and AWS services (SageMaker, IoT Greengrass, VAMS) for robotic model training and digital twin deployment - Experience with generative AI and agentic workflows applied to industrial automation, including architecture design, model integration, and synthetic data generation - Familiarity with OpenUSD (Universal Scene Description), computer vision, and robotics safety engineering standards Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental . click apply for full job details
11/08/2026
Full time
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Emerging Tech (Physical AI, Robotics and Supply Chain) Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives-with a specialized focus on Physical AI, robotics, simulation, and supply chain transformation including warehousing and assembly/production line environments. You'll drive customer success by providing technical expertise and best practices throughout the project lifecycle. You have built a deep solutions implementation and delivery understanding of Physical AI's building blocks-AI for Automation, digital twin, robotics, edge solutions, simulation, and autonomous systems-as well as supply chain technologies. Proficient in architecting and deploying autonomous systems, robotics, simulation, digital twins, and industrial AI workloads on AWS, you'll provide a secure, reliable, and scalable Physical AI infrastructure for innovation by our customers. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: - Architecting and delivering Physical AI solutions on AWS-including digital twin environments, discrete event simulation, robotic policy training pipelines, edge inference, and autonomous system deployments for manufacturing, logistics, and warehousing customers - Engaging with customers end-to-end: from pre-sales discovery and requirements gathering through solution design, implementation, testing, and production handoff - Designing and implementing simulation and synthetic data pipelines using tools such as NVIDIA Omniverse, Isaac Sim, and AWS-native services (SageMaker, IoT, Greengrass, VAMS) to train and validate robotic and autonomous systems - Providing subject matter expertise on warehousing, fulfillment, and production line transformation-conducting on-site assessments, identifying automation opportunities, and building customer trust through demonstrated domain knowledge - Developing packaged offerings, reusable delivery accelerators, reference architectures, and training materials in the supply chain and Physical AI space to support delivery teams and go-to-market motions A day in the life This team partners with our customers to increase their shareholder value and assist in disrupting their business models. We enable our customers to drive competitive advantage by enhancing their digital capabilities that will enable them to innovate on new products and services. Our key focus areas include: Emerging technologies including supply chain innovation, high-performance computing (HPC), quantum computing, spatial computing, robotics, blockchain, IoT, end-user computing, media solutions, and other innovative technologies that represent strategic innovation areas for our customers. About the team You'll join the ProServe Emerging Tech practice, a team focused on helping customers across manufacturing, logistics, and supply chain industries adopt Physical AI, robotics, and simulation technologies on AWS. We work directly with customers to solve real-world automation problems-from warehouse optimization to production line transformation-and you'll collaborate with cross-functional teams including solution architects, data scientists, and partner engineers. Our team values hands-on builders who are curious about the intersection of physical and digital systems, and we're committed to creating an environment where every team member can grow, contribute, and innovate. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 10046 BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent - 5+ years of cloud architecture and solution implementation experience - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - 7+ years of experience building solutions for IoT, robotics, simulation, autonomous systems, or edge computing in industrial or supply chain environments - 3+ years of experience implementing Physical AI or robotics projects including at least one of: digital twin environments, robotic policy training, discrete event simulation, or autonomous vehicle/system deployment PREFERRED QUALIFICATIONS- Experience communicating technical concepts to a non-technical audience - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certification or graduate degree in robotics, engineering, computer science, or related field - Experience architecting Physical AI systems using simulation platforms (NVIDIA Omniverse, Isaac Sim) and AWS services (SageMaker, IoT Greengrass, VAMS) for robotic model training and digital twin deployment - Experience with generative AI and agentic workflows applied to industrial automation, including architecture design, model integration, and synthetic data generation - Familiarity with OpenUSD (Universal Scene Description), computer vision, and robotics safety engineering standards Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental . click apply for full job details
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey. In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Shared Delivery Teams (SDT), you'll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: • Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs) • Providing technical guidance and best practices during pre-sales and implementation phases • Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable • Acting as a trusted advisor to customers on industry trends and emerging technologies • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS- 5+ years of cloud architecture and solution implementation experience - Strong hands-on development experience with modern programming languages (e.g., Python, Java) and data technologies (SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) - 3+ years of AWS service suite, Infrastructure as Code (Terraform, CloudFormation), Security tools and frameworks, Compliance automation tool experience - Current, active US Government Security Clearance of TS/SCI with Polygraph PREFERRED QUALIFICATIONS- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - • Expertise in performance optimization and cost management for cloud environments - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of pre-sales motion - Experience in technical pre-sales and mission-focused solution architecture, with demonstrated ability to drive revenue through technical leadership - Previous experience supporting federal/defense customers with complex enterprise cloud migrations and modernization initiatives, including classified environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 153 800.00 USD annually USA, VA, Herndon - 153 800.00 USD annually
11/08/2026
Full time
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey. In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Shared Delivery Teams (SDT), you'll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: • Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs) • Providing technical guidance and best practices during pre-sales and implementation phases • Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable • Acting as a trusted advisor to customers on industry trends and emerging technologies • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS- 5+ years of cloud architecture and solution implementation experience - Strong hands-on development experience with modern programming languages (e.g., Python, Java) and data technologies (SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) - 3+ years of AWS service suite, Infrastructure as Code (Terraform, CloudFormation), Security tools and frameworks, Compliance automation tool experience - Current, active US Government Security Clearance of TS/SCI with Polygraph PREFERRED QUALIFICATIONS- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - • Expertise in performance optimization and cost management for cloud environments - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of pre-sales motion - Experience in technical pre-sales and mission-focused solution architecture, with demonstrated ability to drive revenue through technical leadership - Previous experience supporting federal/defense customers with complex enterprise cloud migrations and modernization initiatives, including classified environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 153 800.00 USD annually USA, VA, Herndon - 153 800.00 USD annually
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Must be able to travel between Fairless Hills and Berwick Datacenter sites as required per deployment schedule. Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of integration, testing and automation experience - Associate's degree, trade school certification, or other certified training in a related technical field with 4+ years of relevant industrial Controls or HVAC controls experience, OR 6+ years of relevant industrial or HVAC controls experience in lieu of a degree. - Basic understanding of Industrial controls system, knowledge of meters, devices, sensors, relays and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment in a data center, hospitals, large commercial complex, water, power, oil & gas or similar industries. - Ability to work non-standard hours and differing work rotations/shifts and overtime as required. PREFERRED QUALIFICATIONS - Experiencing using common communication protocols (MQTT, BACnet, and/or MODBUS). - 5+ years of experience in controls/automation, construction or related field in a technical environment. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, ALDIE - 86 800.00 USD annually
11/08/2026
Full time
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Must be able to travel between Fairless Hills and Berwick Datacenter sites as required per deployment schedule. Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of integration, testing and automation experience - Associate's degree, trade school certification, or other certified training in a related technical field with 4+ years of relevant industrial Controls or HVAC controls experience, OR 6+ years of relevant industrial or HVAC controls experience in lieu of a degree. - Basic understanding of Industrial controls system, knowledge of meters, devices, sensors, relays and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment in a data center, hospitals, large commercial complex, water, power, oil & gas or similar industries. - Ability to work non-standard hours and differing work rotations/shifts and overtime as required. PREFERRED QUALIFICATIONS - Experiencing using common communication protocols (MQTT, BACnet, and/or MODBUS). - 5+ years of experience in controls/automation, construction or related field in a technical environment. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, ALDIE - 86 800.00 USD annually
