Provide Tier I and Tier II technical support to end users at a customer headquarters facility. Troubleshoot Windows, hardware, software, network, and mobile device issues; document tickets, deploy computers, and route inquiries to appropriate resources.
Responsibilities
- Provide Tier I and Tier II technical support to end users.
- Troubleshoot Windows operating systems, software, hardware, and mobile devices.
- Document work and resolutions in the ticketing system.
- Image and deploy PCs and laptops.
- Triage, track, and route inquiries to appropriate internal resources.
- Collaborate with the Service Desk Manager and support Tier I technicians.
Required Skills
- Windows 10 or later
- Microsoft Office
- Active Directory
- Microsoft SCCMMBAM/Bit
- Locker
- Microsoft Intune
- Hardware troubleshooting
- Mobile device management802.11 wireless protocols
- Vo
- IP troubleshooting