Supports the functional and technical administration of electronic research administration systems used to process and track grants and contracts. Works with research administration users, IT teams, and vendors on system maintenance, user support, testing, training, data quality, compliance, and process improvement.
Responsibilities
- Maintain and improve research administration systems, including configurations, access, upgrades, and integrations.
- Coordinate with business users, IT staff, and vendors to support implementations, troubleshoot issues, and communicate requirements.
- Provide helpdesk support, user guidance, account management, and escalation of technical issues.
- Conduct system testing, quality assurance, and data validation for new functionality, upgrades, and process changes.
- Develop training programs, user documentation, and reference materials for system users.
- Evaluate technologies and process improvements and participate in related governance and workgroups.
Required Skills
- Research administration system administration
- System configuration
- User access management
- System implementation support
- Technical troubleshooting
- Helpdesk support
- System testing
- Quality assurance
- Data validation
- User documentation and training