58 jobs found

Job Description Role Overview We are seeking a reliable, technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role. Key Responsibilities Provide on-site desktop and IT support for end users at the client location. Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals. Install, configure, and maintain hardware, operating systems, and enterprise software . Support network connectivity issues, including LAN troubleshooting. Assist with device setup, replacement, and hardware installations. Perform basic network troubleshooting using console access when required. Document service activities and communicate updates to the service delivery team. Follow client IT policies and security procedures while performing onsite tasks. Required Skills Strong knowledge of Windows operating systems and desktop environments Experience in hardware troubleshooting and replacement Basic understanding of networking (LAN connectivity, switches, routers) Ability to diagnose and resolve desktop, printer, and peripheral issues Good communication and customer service skills Ability to work independently in onsite support environments Tools Required to Carry Engineers must carry the following tools while attending onsite support requests: Windows Laptop LAN Cable Console Cable Screwdriver Toolkit Basic IT troubleshooting tools Work Model On-demand / field support role Work assignments will be shared by the Service Delivery Team Engineers will be contacted via phone or email when support is required Engineers will receive site location, SPOC details, and reporting time before each assignment No guaranteed number of working hours

Job Description Hi I hope you are doing great. Please have a look and let me know your interest. Role - Audio/Visual Support Engineer; Desktop Support Engineer Location: Nashville TN - Onsite 100% Must Have Technical/Functional Skills: Crestron Audio/Video device setup & Support, Teams conferencing setup. Conference room support, Zoom setup & Support Roles & Responsibilities: 1. Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars. 2. Performing tasks that require physical presence at a Customer Locations. 3. Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams /Zoom conferencing solutions. 4. Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations. 5. Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards. 6. Performing basic troubleshooting steps such as power cycling Devices or checking physical connections. 7. Performing physical maintenance tasks such as rack and stack operations, Equipment labeling. 8. Handling the installation, replacement, or removal of Equipment Components. 9. Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links. 10. Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts, and 11. Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices 12. Perform asset management. 13. Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings Generic Managerial Skills: 1. Strong knowledge in ITIL process. 2. ITIL Certification 3. Strong communication 4. Good understanding of Audio/Video technologies 5. Good understanding of VIP support for conference rooms setup 6. Good experience with End user and Deskside support Thanks & Regards Saurabh Maurya Technical Recruiter Tekgence Inc. Office :

Job Description IT Support Analyst (On-Site) Location: Pittsburgh, PA (Near Pittsburgh International Airport) Type: Full-Time Schedule: Monday-Friday, On-Site About the Role We are seeking an experienced and customer-focused IT Support Analyst to join our growing Managed Services team. This individual will provide hands-on technical support for small and mid-sized business clients in a Microsoft-centric environment. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting end users across a variety of technologies including Microsoft 365, Windows, networking, and endpoint management. This role requires an individual who enjoys solving technical problems, working directly with end users, and supporting a diverse client base in a fast-paced MSP environment. Key Responsibilities Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote support, and onsite visits. Troubleshoot hardware, software, operating system, and connectivity issues. Administer and support Microsoft 365 environments, including: Exchange Online Outlook Teams SharePoint Online OneDrive Azure Active Directory / Entra ID Provision, configure, and deploy desktops, laptops, mobile devices, and peripherals. Manage user accounts, permissions, password resets, and security group memberships. Configure and support Windows 10 and Windows 11 workstations. Assist with server administration in Windows Server environments. Diagnose and resolve network-related issues involving: TCP/IP DNS DHCP VPN Firewalls Wireless Networks Monitor and maintain client environments utilizing Remote Monitoring & Management (RMM) tools. Document incidents, resolutions, and technical procedures within the ticketing system. Participate in client onboarding projects, workstation deployments, and technology refresh initiatives. Escalate complex issues to senior engineers when necessary. Maintain high customer satisfaction through professional communication and timely resolution of support requests. Required Qualifications 2+ years of IT support experience, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of: Microsoft 365 Windows 10/11 Active Directory Azure AD / Entra ID Exchange Online Networking fundamentals Experience supporting remote and onsite users. Familiarity with ticketing systems such as ConnectWise, Autotask, HaloPSA, or ServiceNow. Experience utilizing RMM platforms such as Datto RMM, NinjaOne, ConnectWise Automate, or N-able. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication abilities. Valid driver's license and reliable transportation. Preferred Qualifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified Fundamentals CompTIA A+ CompTIA Network+ Experience supporting Azure environments Experience with cybersecurity best practices and endpoint security solutions MSP experience strongly preferred Compensation & Benefits Competitive base salary: $55,000 - $75,000 depending on experience Health, Dental, and Vision Insurance 401(k) with company match PTO and Paid Holidays Professional training and certification reimbursement Career advancement opportunities within a growing technology organization Ideal Candidate The successful candidate is highly responsive, technically curious, and thrives in a client-facing environment. You enjoy helping users solve problems, take ownership of issues from start to finish, and can effectively balance multiple priorities in a fast-paced MSP setting.

Job Description Position: L1 Desktop Support Engineer Pay rate: $220 /day Project Duration: 2 Weeks (Short-Term Contract) Project Start Date: 12 November 2026 Number of Openings: 1 Location: 2200 Lower Muscatine Rd, Iowa City, IA 52200, USA Work Arrangement: On-site - Dedicated Support Working Hours: 8:00 AM - 5:00 PM (Iowa Local Time) Language: English Support Type: L1 EUC Support Job Overview We are looking for an experienced and customer-focused L1 Desktop Support Engineer to provide on-site End User Computing (EUC) and desktop support for a short-term project in Iowa City, USA. The selected candidate will be responsible for providing first-level technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations for end users. Key Responsibilities Provide Level 1 desktop and end-user technical support. Troubleshoot desktop, laptop, printer, and peripheral-related issues. Install, configure, and support Windows operating systems. Assist users with Microsoft Office and Outlook-related issues. Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN. Support password resets, account lockouts, and basic access-related issues. Perform hardware and software installation and configuration. Assist with IT asset tracking and inventory management. Log, track, and update incidents and service requests in the ticketing system. Escalate unresolved technical issues to the appropriate L2 support team. Maintain professional communication and provide excellent customer service. Required Skills & Qualifications 1-3 years of experience in Desktop Support / IT Helpdesk / EUC Support. Good knowledge of Windows 10/11 operating systems. Basic troubleshooting knowledge of desktops, laptops, printers, and peripherals. Working knowledge of Microsoft Office 365 and Outlook. Basic understanding of networking concepts (LAN, Wi-Fi, VPN). Good communication and interpersonal skills. Ability to work independently at the customer site. Strong troubleshooting and problem-solving abilities. Good spoken and written English communication skills. Important Project Details This is a 2-week contractual assignment . The resource must be available to start on 12 November 2026 . The role requires dedicated, on-site support. Working hours are 8:00 AM to 5:00 PM Iowa local time. Candidates must be comfortable working at the specified Iowa City location.

Job Description Client: Emerson Job Title: IT Support Engineer Location: Knoxville, TN Work Arrangement: Onsite Duration: Full- Time We are looking for an IT Support Technician with hands-on experience in Windows device imaging, deployment, and shipping/logistics. The candidate will be responsible for preparing, configuring, deploying, and tracking Windows laptops and desktops. Key Responsibilities: Perform Windows OS imaging and reimaging on laptops and desktops. Configure and deploy Windows devices for end users. Install required software, drivers, and security updates. Handle device packaging, shipping, and logistics. Track hardware shipments, deliveries, and device inventory. Troubleshoot basic Windows hardware and software issues. Maintain deployment records and update asset management systems. Coordinate with IT teams and end users to ensure smooth device delivery. Required Skills: Experience in Windows device imaging and deployment. Knowledge of Windows 10/11 operating systems. Experience with laptop/desktop configuration and setup. Familiarity with shipping, logistics, and IT asset management. Basic hardware and software troubleshooting skills. Good communication and coordination skills. Thanks & Regards,

Job Description Job Title: IT Support Engineer Location: Knoxville, TN Work Arrangement: Onsite Duration: Full- Time Job Summary: We are looking for an IT Support Technician with hands-on experience in Windows device imaging, deployment, and shipping/logistics. The candidate will be responsible for preparing, configuring, deploying, and tracking Windows laptops and desktops. Key Responsibilities: Perform Windows OS imaging and reimaging on laptops and desktops. Configure and deploy Windows devices for end users. Install required software, drivers, and security updates. Handle device packaging, shipping, and logistics. Track hardware shipments, deliveries, and device inventory. Troubleshoot basic Windows hardware and software issues. Maintain deployment records and update asset management systems. Coordinate with IT teams and end users to ensure smooth device delivery. Required Skills: Experience in Windows device imaging and deployment. Knowledge of Windows 10/11 operating systems. Experience with laptop/desktop configuration and setup. Familiarity with shipping, logistics, and IT asset management. Basic hardware and software troubleshooting skills. Good communication and coordination skills.

Job Description Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred • Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply.

Job Description Job Title: VP of QA Location: New York City, NY Type of hire: Full time Job Description : Role: VP of QA Responsibilities: Lead QA Automation for UI and Back-End. Experience: Strong manual testing background transitioning into automation. Domain Knowledge: Capital Management and Trading experience. Technical Skills: Combination of UI Automation, Back-End Automation Team Size: 2-3+ resources, with plans to grow. Hands-on: Yes. Must be actively involved in testing and automation to understand project status and deliverables. Release Cycle: Weekly Dev releases; QA must align with the development team. Lead SDET - UI & Backend Automation Role Overview North Rock is looking for a hands-on Lead SDET with strong experience in both UI and Backend test automation to lead and build a unified QA automation framework for its in-house trading platform. The ideal candidate should have a strong foundation in manual testing, advanced automation experience across UI and Backend, and the ability to lead a growing QA team while remaining technically hands-on. The platform covers order management, execution, and data analysis, with a React/TypeScript frontend and a distributed, event-driven backend. Key Responsibilities Lead and develop UI and Backend QA automation. Design, build, and maintain a unified automation framework covering UI, API, Kafka, database, integration, and performance testing. Develop UI automation using Playwright, TypeScript, and JavaScript. Build Backend automation using Python, Java, REST APIs, WebSockets, and Kafka. Lead end-to-end testing across UI, services, messaging, and databases. Establish QA processes, test strategies, and automation standards. Own performance, load, integration, regression, and reliability testing. Integrate automated test suites into CI/CD pipelines. Work closely with Development teams to support weekly releases. Lead and mentor QA resources as the team grows. Collaborate with business analysts, traders, and engineering teams to ensure quality delivery. Required Skills & Experience 5+ years of hands-on QA automation experience. Strong experience in both UI and Backend automation. Experience with Playwright, TypeScript/JavaScript, and Python. Experience with Java, REST APIs, WebSockets, and Kafka. Strong SQL and database testing experience. Experience with React applications and complex UI workflows. Experience with distributed systems and event-driven architecture. Performance and load testing experience. CI/CD experience with Azure DevOps, Jenkins, or GitHub Actions. Experience with Linux, Docker, AWS, and infrastructure automation. Strong understanding of test frameworks, integration testing, and automation best practices. Previous manual testing experience is highly desirable. Nice to Have Capital Markets, Trading, or Buy-Side experience. OMS/EMS, FIX protocol, market data, order execution, and risk management knowledge. Experience with Electron, OpenFin, or similar desktop environments. Kubernetes, Terraform, Grafana, and OpenTelemetry. Experience leading and mentoring QA teams. Key Requirement: Looking for a technical QA Lead who can handle both UI and Backend automation, lead the overall QA automation strategy, and actively contribute to the weekly release cycle

Job Description Client Overview Our client is a leading real estate company seeking an experienced Senior IT Support Engineer to provide advanced technical support within a fast-paced, professional corporate environment. The ideal candidate will have experience working in financial services, law firms, or commercial real estate organizations. Salary/Hourly Rate $110k - $120k Position Overview The Senior IT Support Engineer will provide advanced technical support across desktop, endpoint, mobile device, and enterprise application environments. This position requires a technically strong professional who can independently diagnose and resolve complex IT issues, manage escalations, and provide high-quality support to end users and senior leadership. The ideal candidate will bring strong Windows and Apple troubleshooting experience, a background in professional corporate environments, and a demonstrated history of longevity with previous employers. This position is fully onsite, 5 days per week, with no flexibility for remote work. Responsibilities Of The Senior IT Support Engineer Provide advanced L2/L3 technical support for end users and senior leadership. Troubleshoot complex hardware, software, operating system, endpoint, and application issues. Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications. Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads. Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis. Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues. Support mobile device management, endpoint configurations, and security policies. Collaborate with internal IT teams to resolve complex technical problems and improve support processes. Provide responsive and professional technical support to executive and VIP users as needed. Maintain accurate documentation of technical issues, configurations, and resolutions. Perform proactive maintenance, software updates, and endpoint troubleshooting. Required Experience/Skills For The Senior IT Support Engineer 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting. Experience working within financial services, law firms, or commercial real estate organizations. Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom. Strong experience supporting Apple iPhones, iPads, and iOS environments. Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities. Experience independently resolving complex technical escalations and performing root-cause analysis. Strong communication and interpersonal skills with a polished, professional demeanor. Ability to effectively support senior-level employees in a high-demand corporate environment. Demonstrated career stability and longevity with previous employers. Ability to work onsite in Midtown Manhattan 5 days per week without flexibility. Preferred Experience/Skills For The Senior IT Support Engineer Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions. Previous experience supporting C-suite executives or VIP users. Experience with enterprise endpoint management, security configurations, and device deployment. Background supporting technology environments within large corporate organizations. Experience handling complex escalations requiring advanced technical troubleshooting. Education Requirements Bachelor's degree required. Benefits Comprehensive benefits package, including medical, dental, vision, retirement benefits, paid time off, and annual bonus eligibility.

Job Description KLDiscovery is a leading global provider of best-in-class eDiscovery, information governance, and data recovery solutions, serving AmLaw 100 firms, Fortune 500 corporations, and government agencies. Our technology-enabled services and software help these law firms, corporations and agencies solve complex data challenges. Our Nebula and RelOne platforms deliver SaaS-based legal technology underpinned by managed services and professional services. The company, with offices in 26 locations across 17 countries helps clients with their litigation, regulatory compliance, internal investigation and data recovery and management needs all around the world. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and Relativity's 1st Service Provider partner, and maintains ISO/IEC 27001 Certified data centers. As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects. Remote, work from home opportunity, weekly travel to Μiami (candidates must be based around this area. Responsibilities Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience. Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed. Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met. Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines. Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed Long hours and shift work are a requirement to meet the deadlines of CF projects Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed Qualifications Hands-on experience with laptops, desktops, etc. Understanding of Network Architectures KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools. Good communication and organizational skills Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX Extensive hands-on experience with laptops, desktops, etc. Hands-on experience with forensic investigations of systems LAN support, troubleshooting, auditing, security risks Administration of Windows based systems and networks Administration of non-Windows based systems and networks (Linux/Netware) Experience with e-mail based systems Civil or Criminal investigations background Excellent communication and organizational skills Good or excellent Report/Affidavit drafting skills Some or substantial testifying experience Occasional travel is required, up to 25% What We Offer A friendly and welcoming team-oriented environment Opportunities for career advancement and growth Business casual dress Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability Paid Time Off & 401k retirement savings plan with company match Our Mission & Values We bring clarity, trust, and meaning to data for clients navigating legal matters worldwide. These four values guide how we operate, make decisions, and work together every day. Client is Always in the Room - We operate and make decisions as if the client is in the room. We anticipate their needs, consider their perspective, and prioritize their best interests. Own the Outcome - We bring an unwavering bias for action, act with urgency, and hold ourselves accountable to our clients, and each other. Better Every Day - We improve our tomorrow by always striving to be better than today. We embrace curiosity, question assumptions, and raise the bar constantly. Deliver Results Together - We collaborate obsessively to achieve shared success. We assume good intentions, debate ideas thoughtfully, treat each other with respect, and fully commit once decisions are made. KLDiscovery is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, veteran status, disability, genetic information, or any other characteristic protected by applicable law. This commitment applies to all aspects of employment, including recruitment, hiring, compensation, promotion, training, discipline, and termination. Employment decisions are based on job-related qualifications, skills, and experience. At KLD, our people are at the heart of everything we do. We believe that when our employees feel supported, valued, and empowered, they can thrive both personally and professionally. That's why we're committed to fostering a collaborative, inclusive workplace where you can grow your career, make meaningful contributions, and enjoy a healthy work-life balance. Our competitive benefits and programs are designed to support your well-being and success. Depending on your location, these may include comprehensive health and wellness benefits, retirement and financial programs, paid time off and leave options, employee assistance resources, and professional development opportunities. We also embrace flexibility, offering remote work opportunities for most employees to support work-life balance while keeping our teams connected and collaborative. Certain roles may require an office-based or hybrid schedule based on business and operational needs. Wherever you're located, you'll be part of a global team that values your contributions, supports your growth, and celebrates your success.

Job Description Looking for a career where hard work is valued, and your ideas and feedback are part of the way we operate daily? Want to bring your skills to a company that encourages teamwork and champions continued education and process improvement? Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Senior Cloud Engineer in North Charleston, SC. This is an onsite position requiring a relocation if you are outside of the Charleston market. The ideal candidate for this position will have proven experience in a technology-driven program or project supporting the US Navy. If you have systems engineering skills, a strong work ethic and commitment to quality, we would like to talk to you about joining our growing team. You Will: Design, deploy, secure, and sustain Microsoft Azure architectures, with preference for Azure Government over commercial cloud and Azure over AWS. Apply experience in DoD Impact Level environments; IL5 experience is strongly desired, and IL6 experience is ideal. Design hybrid-cloud solutions that run complementary services on premises and in Azure, including integration and management through Azure Arc. Engineer external connectivity and direct-connect solutions, including Azure ExpressRoute, VPN Gateway, routing, and connectivity to on-premises networks. Design and manage internal networking, including virtual networks, subnets, network security groups, VLANs, routing, and network segmentation. Implement cloud security using Microsoft Defender, Azure Firewall, VPN Gateway, secure baselines, least-privilege access, and Zero Trust principles. Design and administer Azure identity, role-based access control, privileged access, and service identities, including integration with program-provided NIS tools. Architect and support Azure Virtual Desktop, Windows and Linux virtual machines, and containerized workloads. Evaluate technical, cybersecurity, mission, and cost constraints and develop resilient Azure solution architectures and implementation plans. Develop repeatable infrastructure provisioning and configuration using Azure Automation integrated with Terraform; PowerShell, Bash, Python, and CI/CD experience is valuable. Troubleshoot complex cloud, network, identity, security, compute, and hybrid-integration issues across lab and production environments. Produce architecture diagrams, implementation plans, test artifacts, operating procedures, and RMF/ATO compliance evidence; participate in technical reviews and change management. You Have: US Citizenship Possession of a Department of Defense (DoD) Secret Level Security Clearance with a current SSBI/T5 investigation, TS/SCI desired DoD Certifications to be qualified as an Information Assurance Technician (IAT) Level II (e.g. CompTIA Security+ certification) 10+ years of experience with C4I systems with specific focus on systems engineering and cybersecurity support Bachelor's Degree in Engineering, Computer Science, or related field Operating System Certificate (e.g., Linux+, Windows Server, CCNA, etc) Experience supporting Navy C4I or comparable DoD mission environments. Azure Government and classified-cloud engineering experience at IL6. Advanced Azure architecture experience with Azure Virtual Desktop, Azure Arc, ExpressRoute, Azure Firewall, Microsoft Defender, VPN Gateway, virtual machines, containers, and role-based access control. Hybrid-cloud architecture spanning on-premises infrastructure and Azure services. Terraform integrated with Azure Automation, Git-based version control, and CI/CD pipelines. Experience with Azure Kubernetes Service or other Kubernetes/container platforms. Familiarity with DISA STIGs, ACAS/SCAP remediation, RMF controls, POA&Ms, and continuous monitoring. Strong communication, technical documentation, collaboration, and leadership skills in a multi-disciplinary Agile environment. Want to hear more? Read on to see what our Team Members say about their experience: "To me, the best part about working at Atlas is the level of transparency afforded to everyone in the company. I've had plenty of jobs where I knew what I was doing, but at Atlas there is a concerted effort to make sure we also understand why, and how our role directly impacts the overall mission." - Jess "With LEARNING as a core value, Atlas is constantly promoting ways to increase knowledge and stay at the forefront of the latest technology. Team members are regularly encouraged to continue learning and Atlas provides training resources and skills enhancement opportunities internally as well as education reimbursement if you prefer to obtain skills through outside resources or higher education." - Wendy Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected. Accessibility & Accommodations Atlas Tech strives to make our website accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at . This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.

Job Description Cohu is a global supplier of semiconductor test and automation equipment. In this role you will build and sustain software that controls complex electro-mechanical test handlers used in high-volume semiconductor manufacturing. Position Summary Design and develop proprietary Windows desktop application and framework software for control machines, automation systems, and complex electro-mechanical platforms - including motion controllers, I/O systems, sensors, machine vision systems, robotics, and barcode readers. This role spans full lifecycle development-from architecture and design through integration, deployment, and customer support-focused on uptime, safety, and predictable behavior. This position is ideal for engineers who enjoy building large software systems that interact with sophisticated industrial equipment. Essential Functions / Responsibilities Design, develop, test, and integrate machine control software using C++ and C# in a Visual Studio environment. Develop automation software using object-oriented design principles and software design patterns. Integrate motion controllers, I/O systems, machine vision, robotics, sensors, barcode readers, and other industrial devices through vendor-provided Windows APIs and SDKs. Drive system architecture, interface definitions, and software design reviews; establish patterns that scale across product variants. Own customer escalation response: troubleshoot issues using logs, instrumentation, and on-equipment debugging; deliver corrective actions and prevention plans. Partner with Manufacturing and Field Service to resolve production-line and installed-base issues, restore system uptime, and improve reliability. Build verification strategies that push failure detection upstream (simulation, automated system tests, regression suites) and reduce re-occurrence. Interface with customers and cross-functional teams (EE/ME/Test/Apps) to align requirements, integration plans, and release readiness. Mentor engineers through code reviews, design feedback, and technical coaching. Required Qualifications Bachelor's or Master's degree in Computer Engineering, Software Engineering, Computer Science, Electrical Engineering, or a related field. 10+ years of professional software engineering experience, including substantial work on automation, machine control, or complex electro-mechanical systems. Expert C/C++ skills with object-oriented design (OOD) and design patterns; ability to write maintainable, testable, production-quality code. Strong experience developing on Windows desktop applications using Visual Studio; familiarity with C# for tooling, diagnostics, or UI is preferred. Experience developing multithreaded software and event-driven software. Experience integrating external hardware using Windows APIs, SDKs, or communication libraries. Proficiency with version control and collaborative development workflows (Git preferred): code reviews, branching strategies, and disciplined change management. Demonstrated ability to troubleshoot and resolve field issues, including root-cause analysis and implementing corrective/preventive actions. Strong written and verbal communication skills; comfortable presenting designs and status to technical and non-technical stakeholders. Relevant Domain Experience (Any of the Following) Semiconductor equipment, test handlers, ATE integration, or factory automation environments. Comparable experience in industrial automation, robotics, medical devices, or high-volume product engineering with electro-mechanical systems. Preferred / Additional Skills (Highly Beneficial for Test Handler Software) State machine development, event-driven software architecture, machine sequencing, hardware integration through vendor API, motion control APIs, machine vision integration. Hardware/software integration experience (MCU/SoC peripherals, serial buses, timing/latency considerations) and familiarity with common interfaces (RS-232/RS-485, USB, Ethernet, TCP/IP, CAN, I2C, SPI). UI development experience for operator/service tools (WPF, WinForms, or Qt); ability to build effective diagnostics and recovery workflows. Build and release tooling: CI/CD pipelines (e.g., Jenkins), automated test execution, packaging/deployment, and traceable release documentation. Experience with factory/equipment communication standards such as SECS/GEM and related SEMI standards (e.g., E5/E30/E37/HSMS) and/or equipment performance tracking. Experience with simulation or hardware abstraction techniques that enable development and testing before hardware availability. Scripting and data analysis for troubleshooting (e.g., Python) and familiarity with issue tracking (e.g., Jira). Understanding of machine safety concepts: interlocks, e-stops, safe-state design, and failure modes; exposure to functional safety standards (e.g., ISO 13849) is a plus. What Success Looks Like You deliver reliable software that maintains throughput and uptime in production environments. You design scalable software architectures used across multiple products. You reduce escalation frequency by improving diagnosability and recovery behavior. You improve development velocity through pragmatic architecture, automation, and strong engineering hygiene. You mentor engineers and elevate software engineering standards across the organization. You collaborate effectively across disciplines and communicate trade-offs clearly Job Conditions / Additional Information Occasional domestic and international travel may be required (approximately 10%). Work involves extended periods at a computer workstation and may include time in manufacturing areas or at customer sites when supporting escalations. Compensation: The estimated base pay range for this position is $113,000-170,000 per year, depending on qualifications, experience, education, and other job-related factors. This range represents Cohu's good faith estimate of what it reasonably expects to pay for this role upon hire. This role may also be eligible for other compensation programs as determined by company policy. Featured benefits Medical, dental & vision insurance 401(k) with company matching contributions Employee Stock Purchase Plan Tuition assistance Disability & life insurance Profit Sharing With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice. Connect with Cohu Connect with your future Cohu firmly supports the U.S. national and various state and local policies of equal employment opportunity which are designed to provide equality of employment and advancement opportunities to every individual without regard to unlawful considerations of race, color, religion, national origin, citizenship status, ancestry, gender, gender identity or gender expression, age, marital status, sexual orientation, disability, medical conditions, pregnancy, genetic information, military or veteran status or any other legally protected category. In addition, reasonable accommodations are available to qualified disabled individuals, upon request. Globally, Cohu is committed to full compliance with all applicable laws and regulations governing employment, in the U.S. and in all other locations around the world where we have operations.

Job Description Job Description Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Bonus based on performance Competitive salary Dental insurance Technology is what we work with. People are who we serve. The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support. Who We AreWe're a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We're growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together . Here, you won't be another number or a cog in the wheel. You'll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company. Who We Are Looking For HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates. What You Will Do Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions. Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process. Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed. Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us. Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides. Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations. Responsible AI Adoption Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience. AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued. Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong. Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate. Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes. Your Technical Foundation We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn. WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications How You Work Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology. Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues. Appropriate urgency. Move quickly because technology interruptions affect the customer's work, but never sacrifice security, quality, documentation, or the customer experience. Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted. Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments. Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on "the way we have always done it." Experience & Education 1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement. College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered. Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation. Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth. Work Environment & Requirements Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs. Ability to provide onsite support and travel locally to customer locations; valid driver's license required. Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds. Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance. You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Description: Central Conveyor Company, a member of the Tsubaki Group, is a turn-key Systems Integrator with a complete portfolio of conveyance solutions and products for the Automotive, Parcel & Logistics, and Warehouse & Distribution markets. The Systems Administrator will provide hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Support users with desktops, laptops, mobile devices, printers, Microsoft 365, Autodesk products, and other business applications. Install, configure, maintain, and troubleshoot Windows workstations, servers, hardware, and software. Install, configure, license, update, and troubleshoot Autodesk applications and CAD/engineering workstations, coordinating with engineering users and vendors as necessary. Administer Active Directory, Microsoft Entra ID, Microsoft 365, VMware, network equipment, wireless infrastructure, and firewalls. Manage user accounts, security groups, permissions, Multi-Factor Authentication (MFA), and access controls. Maintain endpoint security controls, including EDR/antivirus, BitLocker encryption, host firewalls, security policies, and device controls. Perform operating system and application patching, vulnerability remediation, firmware updates, and security configuration management. Investigate and respond to phishing, malware, compromised accounts, unauthorized software, and other cybersecurity incidents. Support vulnerability management, security assessments, access reviews, audit requirements, and compliance documentation. Maintain and test backup, disaster recovery, and business continuity systems. Support VPN, firewall, network segmentation, wireless, and secure remote-access technologies. Support employee onboarding and offboarding, including account provisioning, computer setup, access removal, and equipment recovery. Maintain hardware/software inventories, system documentation, security records, and technical procedures. Monitor Help Desk requests and escalate issues in accordance with established procedures and Service Level Agreements (SLAs). Coordinate with employees, engineering teams, vendors, and other IT resources to resolve technical issues and support technology initiatives. Perform backup, restore, and disaster recovery operations using Cohesity. Deploy, maintain, and troubleshoot Trimble/Accubid software solutions. Create and maintain technical documentation, procedures, and knowledge base articles. Assist with I/T project planning, coordination, and implementation. Deploy, maintain, and troubleshoot GainSeeker Pro software. Develop and maintain PowerShell scripts to automate administrative tasks. Experience with Microsoft Visual Studio 2022 and application development is preferred. Provide after-hours and remote-site support as required. Some travel required Support remote sites Troy, Sandusky, AL, MO, and TN locations Requirements: Minimum of six (6) years' work experience as a Systems Administrator. Bachelor's Degree in an IT or related field Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware. Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. Acts positively upon constructive criticism and coaching. Work independently and in a group across all levels of the organization. Handles confidential information discreetly. Highly detail oriented. Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants. Strong communication skills (both oral and written) and demonstrated ability to work as a team player. Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. Conducts self professionally & ethically. Remains calm under pressure. Places a high emphasis on excellent customer service. Fosters and supports a teamwork environment. Proficient knowledge of VMware Enterprise features Proficient knowledge of Microsoft software including Windows Server, Office 365, SQL, MS RDS, SCCM, AD Knowledge of Rapid 7 SEIM Knowledge of CrowdStrike MDR Knowledge of Delinea Secret server Autodesk Proficient knowledge of networking and enterprise-wide printing. Linux system administration experience a plus Compliance Monitoring tool exposure Varonis DatAdvantage preferred Learn more about U.S. Tsubaki at: U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PIe48bb04c6b97-9172

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Modern Endpoint Management Architect, implement, and optimize Microsoft Intune and MECM solutions to manage Western Digital's global fleet of Windows endpoints. Translate existing Group Policy Objects (GPOs) into scalable, cloud-native Intune configuration and compliance policies. Windows Deployment & Lifecycle Oversee deployment and maintenance of Windows 10/11 images using Autopilot, ensuring zero-touch provisioning for global users. Define lifecycle standards for endpoint hardware and software in collaboration with Global IT leadership. Application & Patch Management Automate deployment of applications, patches, and drivers across endpoints to ensure enterprise-wide consistency. Design, implement, and support 3rd-party patching leveraging solutions such as PatchMyPC. Administer software distribution, desktop security, firmware updates, and remote support tools to support endpoint efficiency. Define servicing plans that keep clients current while balancing stability, security, and business requirements. Security & Compliance Implement security baselines and Defender for Endpoint policies to safeguard devices against threats. Ensure compliance with Western Digital's global security frameworks, IT controls, and regulatory requirements. Automation & Scripting Develop and maintain PowerShell scripts to automate endpoint management, reporting, and system administration. Leverage scripting for remediation tasks, user provisioning, and compliance enforcement. Escalation & Troubleshooting Serve as Tier 3 escalation point for complex Operating System (OS), application, and endpoint hardware issues. Partner with IT Service Desk, Deskside Support, and regional IT teams to rapidly resolve issues and improve root-cause analysis. Cross-Functional Collaboration Work with Security, Networking, and Cloud teams to align endpoint strategy with Western Digital's enterprise architecture. Participate in architectural discussions, cross-functional infrastructure projects, and digital workplace initiatives. User Experience & Documentation Improve user productivity by ensuring frictionless onboarding, provisioning, and device management. Create and maintain technical documentation, standard operating procedures (SOPs), and training material for the Endpoint team. Continuous Improvement Drive a continual service improvement culture, leveraging R&D, validation, and pilot programs to modernize endpoint services. Support the enterprise-wide rollout of Windows 11 and future endpoint innovation programs, such as the rollout of Digital Experience Monitoring (DEX) solutions.

Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Payrate: $40.00 - $45.00/hr Summary: The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces. Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications: Associate degree in a computer-related field or equivalent technical training and experience. 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, or similar technologies. Experience providing executive-level or white-glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem-solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications: Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company-wide presentations. Knowledge of asset management and inventory management platforms. Top 3 must-have hard skills: 1.Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end-user issues in a corporate environment. 2. Executive Support & Workplace Technology (3+ Years) Experience providing white-glove support to senior leadership and executives. Supporting collaboration tools, identity and access management, and modern workplace technologies. Strong communication skills and ability to operate in high-visibility situations. 3. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 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