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Job Description Job Overview We are looking for an experienced and customer-focused L1 Desktop Support Engineer to provide on-site End User Computing (EUC) and desktop support for a short-term project in Iowa City, USA. The selected candidate will be responsible for providing first-level technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations for end users. Key Responsibilities Provide Level 1 desktop and end-user technical support. Troubleshoot desktop, laptop, printer, and peripheral-related issues. Install, configure, and support Windows operating systems. Assist users with Microsoft Office and Outlook-related issues. Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN. Support password resets, account lockouts, and basic access-related issues. Perform hardware and software installation and configuration. Assist with IT asset tracking and inventory management. Log, track, and update incidents and service requests in the ticketing system. Escalate unresolved technical issues to the appropriate L2 support team. Maintain professional communication and provide excellent customer service. Required Skills & Qualifications 1-3 years of experience in Desktop Support / IT Helpdesk / EUC Support. Good knowledge of Windows 10/11 operating systems. Basic troubleshooting knowledge of desktops, laptops, printers, and peripherals. Working knowledge of Microsoft Office 365 and Outlook. Basic understanding of networking concepts (LAN, Wi-Fi, VPN). Good communication and interpersonal skills. Ability to work independently at the customer site. Strong troubleshooting and problem-solving abilities. Good spoken and written English communication skills. Important Project Details This is a 2-week contractual assignment . The resource must be available to start on 12 November 2026 . The role requires dedicated, on-site support. Working hours are 8:00 AM to 5:00 PM Iowa local time.