Aditi Consulting
Bellevue, Washington
Payrate: $40.00 - $45.00/hr Summary: The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces. Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications: Associate degree in a computer-related field or equivalent technical training and experience. 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, or similar technologies. Experience providing executive-level or white-glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem-solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications: Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company-wide presentations. Knowledge of asset management and inventory management platforms. Top 3 must-have hard skills: 1.Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end-user issues in a corporate environment. 2. Executive Support & Workplace Technology (3+ Years) Experience providing white-glove support to senior leadership and executives. Supporting collaboration tools, identity and access management, and modern workplace technologies. Strong communication skills and ability to operate in high-visibility situations. 3. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
Payrate: $40.00 - $45.00/hr Summary: The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces. Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications: Associate degree in a computer-related field or equivalent technical training and experience. 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, or similar technologies. Experience providing executive-level or white-glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem-solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications: Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company-wide presentations. Knowledge of asset management and inventory management platforms. Top 3 must-have hard skills: 1.Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end-user issues in a corporate environment. 2. Executive Support & Workplace Technology (3+ Years) Experience providing white-glove support to senior leadership and executives. Supporting collaboration tools, identity and access management, and modern workplace technologies. Strong communication skills and ability to operate in high-visibility situations. 3. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
pace systems, inc.
Chicago, Illinois
Job Description Job Description Position Summary PACE Systems is seeking a CAD Systems Engineer to support the creation, management, and lifecycle maintenance of AutoCAD drawings for access control, video surveillance, and related security systems at O'Hare and Midway International Airports in Chicago . This is a full-time, on-site position with travel between airport locations as needed. This is a hands-on CAD role focused on drawing management, as-built documentation, field verification, and change control . The ideal candidate will have experience working with security or access control infrastructure and be comfortable coordinating with field technicians, engineers, project teams, and customer stakeholders in active operational environments. Key Responsibilities Manage and maintain AutoCAD drawings for campus-scale access control and security systems, including device layouts, wiring diagrams, and system schematics. Create and update accurate as-built drawings reflecting field changes to panels, controllers, readers, cameras, and related security infrastructure. Collaborate with field technicians, engineers, and project teams to verify drawing accuracy and support commissioning and project closeout activities. Maintain CAD drawing standards, layer conventions, document libraries, revision history, and version control. Support system upgrades and modifications by updating affected drawings through controlled change-management processes. Develop and maintain technical documentation, CAD standards, and drawing procedures. Produce space plans, architectural base plans, square-footage calculations, and construction drawings using 2D/3D BIM/CAD software. Conduct field verifications to confirm existing and as-built conditions. Review specifications, sketches, drawings, and supporting data to evaluate building conditions and security device placement. Assist with GIS data maintenance related to facility and security infrastructure. Provide basic desktop support for Windows-based end users, including hardware, software, and connectivity troubleshooting. Support system cutovers and testing during scheduled after-hours maintenance windows as needed. Interface directly with customers and project stakeholders to resolve issues efficiently and professionally. Participate in on-call support for airport operations at O'Hare and Midway. Required Qualifications Associate degree in Architectural Drafting, CAD, Engineering Technology, or a related discipline ; bachelor's degree preferred. 1+ years of experience in planning, design, field verification, or related technical drafting work. Proven experience creating and maintaining AutoCAD drawings for enterprise- or campus-level security or access control systems . Strong hands-on proficiency with AutoCAD 2019 or later , with 2D architectural and infrastructure drafting experience required; 3D experience is a plus. Experience working with building floor plans, IT systems, IT devices, architectural drawings, and related terminology. Ability to read, interpret, redline, and update security system drawings and specifications. Basic desktop support experience for Windows-based systems, including hardware, software, and connectivity troubleshooting. Ability to work independently while collaborating closely with engineering, field, service, and project teams. Strong written and verbal communication skills. Strong organizational, analytical, troubleshooting, and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities and meet project deadlines. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, and web-based applications. Customer-focused mindset with the ability to work effectively in active operational environments. Preferred Qualifications Bachelor's degree in CAD Design, Drafting, Engineering Technology, or a related field. Experience supporting airport, critical infrastructure, government, healthcare, higher education, or other regulated/high-availability environments . Familiarity with Revit, BIM 360, or similar CAD/BIM platforms . Knowledge of Esri products and GIS data management . Working knowledge of physical security system components, including: Access control panels, controllers, and readers CCTV/video surveillance devices and layouts Low-voltage cabling and security device symbol libraries AutoCAD certification or formal CAD training. Experience working within formal change-management and security-compliance processes. Work Environment & Additional Requirements Must be able to qualify for and maintain required airport badging and CBP access . Valid driver's license required. Must be available for periodic on-call rotations and overnight system-maintenance activities. Ability to travel locally between O'Hare and Midway airports as needed Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions. Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.
Job Description Job Description Position Summary PACE Systems is seeking a CAD Systems Engineer to support the creation, management, and lifecycle maintenance of AutoCAD drawings for access control, video surveillance, and related security systems at O'Hare and Midway International Airports in Chicago . This is a full-time, on-site position with travel between airport locations as needed. This is a hands-on CAD role focused on drawing management, as-built documentation, field verification, and change control . The ideal candidate will have experience working with security or access control infrastructure and be comfortable coordinating with field technicians, engineers, project teams, and customer stakeholders in active operational environments. Key Responsibilities Manage and maintain AutoCAD drawings for campus-scale access control and security systems, including device layouts, wiring diagrams, and system schematics. Create and update accurate as-built drawings reflecting field changes to panels, controllers, readers, cameras, and related security infrastructure. Collaborate with field technicians, engineers, and project teams to verify drawing accuracy and support commissioning and project closeout activities. Maintain CAD drawing standards, layer conventions, document libraries, revision history, and version control. Support system upgrades and modifications by updating affected drawings through controlled change-management processes. Develop and maintain technical documentation, CAD standards, and drawing procedures. Produce space plans, architectural base plans, square-footage calculations, and construction drawings using 2D/3D BIM/CAD software. Conduct field verifications to confirm existing and as-built conditions. Review specifications, sketches, drawings, and supporting data to evaluate building conditions and security device placement. Assist with GIS data maintenance related to facility and security infrastructure. Provide basic desktop support for Windows-based end users, including hardware, software, and connectivity troubleshooting. Support system cutovers and testing during scheduled after-hours maintenance windows as needed. Interface directly with customers and project stakeholders to resolve issues efficiently and professionally. Participate in on-call support for airport operations at O'Hare and Midway. Required Qualifications Associate degree in Architectural Drafting, CAD, Engineering Technology, or a related discipline ; bachelor's degree preferred. 1+ years of experience in planning, design, field verification, or related technical drafting work. Proven experience creating and maintaining AutoCAD drawings for enterprise- or campus-level security or access control systems . Strong hands-on proficiency with AutoCAD 2019 or later , with 2D architectural and infrastructure drafting experience required; 3D experience is a plus. Experience working with building floor plans, IT systems, IT devices, architectural drawings, and related terminology. Ability to read, interpret, redline, and update security system drawings and specifications. Basic desktop support experience for Windows-based systems, including hardware, software, and connectivity troubleshooting. Ability to work independently while collaborating closely with engineering, field, service, and project teams. Strong written and verbal communication skills. Strong organizational, analytical, troubleshooting, and problem-solving abilities. Detail-oriented with the ability to manage multiple priorities and meet project deadlines. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, and web-based applications. Customer-focused mindset with the ability to work effectively in active operational environments. Preferred Qualifications Bachelor's degree in CAD Design, Drafting, Engineering Technology, or a related field. Experience supporting airport, critical infrastructure, government, healthcare, higher education, or other regulated/high-availability environments . Familiarity with Revit, BIM 360, or similar CAD/BIM platforms . Knowledge of Esri products and GIS data management . Working knowledge of physical security system components, including: Access control panels, controllers, and readers CCTV/video surveillance devices and layouts Low-voltage cabling and security device symbol libraries AutoCAD certification or formal CAD training. Experience working within formal change-management and security-compliance processes. Work Environment & Additional Requirements Must be able to qualify for and maintain required airport badging and CBP access . Valid driver's license required. Must be available for periodic on-call rotations and overnight system-maintenance activities. Ability to travel locally between O'Hare and Midway airports as needed Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions. Company Description Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support. Equal Opportunity Employer. We provide equal employment opportunities consistent with the Illinois Human Rights Act and applicable federal law. We do not discriminate or retaliate based on protected characteristics, including race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age (40+), disability, marital status, military status, unfavorable military discharge, order-of-protection status, citizenship or work-authorization status, arrest record, conviction record, family responsibilities, or reproductive health decisions.